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Internet Access Service – 3rd Quarter 2012 Version 1 / 12-11-2012

STATISTICAL INFORMATION

INTERNET ACCESS SERVICE

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Index

SUMMARY ... 5

1. Number of providers authorized to provide Internet Access Services ... 7

2. Internet access service customers ... 8

2.1. Customers of the Internet access service at a fixed location ... 9

2.2. The profile of the Internet access service (IAS) customer ... 10

3. Number of physical Internet Accesses ... 12

4. Broadband Internet access traffic ... 23

5. Revenues from Internet Access Service... 26

6. Broadband penetration rate ... 28

7. Broadband coverage ... 33

Graph Index Graph 1 – Trend in number of broadband customers ... 8

Graph 2 – Trend in IAS residential penetration rate ...10

Graph 3 – Net acquisitions of broadband internet accesses by technology ...14

Graph 4 – Trend in total number of broadband accesses ...15

Graph 5 - Trend in number of ADSL accesses ...16

Graph 6 - Trend in number of Cable modem accesses ...17

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Graph 8 – Smartphone users ...21

Graph 9 - Average monthly traffic per broadband Internet access (fixed and mobile), in GB ...25

Graph 10 – Monthly bill of fixed or mobile Internet access service (stand-alone) ...27

Graph 11 – Monthly bill for fixed Internet service included in package of services ...28

Graph 12 – Penetration rates of fixed broadband service (Residential Customers) ...30

Graph 13 – Fixed broadband penetration in EU27 – 2Q12 ...32

Graph 14 - Mobile broadband penetration using PCMCIA cards or USB modems, in EU27 – 2Q2012 ...33

Graph 15 - DSL coverage in EU27 in December 2011 ...34

Graph 16 - Cable modem and DOCSIS3.0 coverage in EU27, in December 2011 ...35

Graph 17 - FTTP coverage in EU27, in December 2011 ...36

Graph 18 – New Generation Network coverage in EU27, in December 2011 ...37

Graph 19 - HSPA and LTE coverage in EU27, in December 2011 ...38

Table index Table 1- Trend in fixed Internet access service providers ... 7

Table 2 – Trend in total number of fixed Internet access customers ... 9

Table 3 – Possession of Internet and broadband Internet by private households, by NUTS II ...11

Table 4 – Internet penetration by age group ...11

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Table 6 – Trend in number of broadband accesses (fixed access)...13

Table 7 – Trend in shares of broadband accesses (fixed access) ...19

Table 8- Trend in mobile broadband and mobile Internet accesses: actual use ...20

Table 9 – Trend in active mobile broadband customer shares ...22

Table 10 - Trend in shares of active mobile broadband customers using cards/modem ...22

Table 11 - Broadband Internet access traffic (in GB)...23

Table 12 – Trend in shares of broadband traffic (fixed access) ...24

Table 13 – Trend in shares of mobile broadband Internet traffic (MBB) ...25

Table 14 – Revenues from fixed Internet access service (accrued since start of year) ...26

Table 15 – Separable revenues from mobile Internet access service (accrued since start of year) ...27

Table 16 - Trend in the broadband Internet access service (IAS) penetration rates: no. of accesses per 100 inhabitants ...29

Table 17 – Trend in mobile broadband service penetration rates: no. of customers per 100 inhabitants. ...31

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SUMMARY

 At the end of the 3Q12 there were in Portugal around 2.4 million accesses to fixed Internet, 40 thousand more than in the previous quarter (+1.7 percent). Growth was 6 percent compared with the same quarter in 2011.

There were 3.17 million users who actually used mobile broadband Internet (a 9.6 percent increase over the previous quarter), of which 1.04 million used cards/modem.

The penetration rate of the Internet access service at a fixed location was 22.1 per 100 inhabitants, 50.8 per 100 private households, and 34.8 per 100 conventional dwellings, in the case of fixed accesses, while the figure for mobile access with actual use was 29.8 per 100 inhabitants.

 During 3Q12 about 86 percent of customers of the fixed broadband Internet access service acquired it within a bundle of services. About 9 percent were double-play customers (with TV or fixed phone), and about 77 percent had a triple-play package (with TV and fixed phone).

 ADSL remains the principal fixed broadband Internet access technology (46 percent of total accesses), followed by cable modem, (39.5 percent), and Internet over optical fibre - FTTH/B (14.3 percent), which is the type of access that has increased the most (9.9 percent in this quarter, and 67.5 percent over 3Q11).

 PT Group’s access share stood at 51.1 percent, 0.5 percent more than in the previous quarter, and about 9.7 percent more than since the spin-off of PT Multimédia.

Regarding mobile broadband customers, TMN’s customer share is 40.7 per cent, followed by Vodafone and Optimus, with 38.4 and 19.5 percent, respectively.

 Broadband Internet access traffic grew about 1.7 percent in 3Q12. This is mainly explained by the trend in fixed broadband traffic (+1.6 percent), which amounts to

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about 96 percent of the total. Mobile Internet access traffic recorded an increase of 4.2 percent.

Average traffic per broadband Internet access at a fixed location was 33.2 GB per month. Monthly traffic generated per mobile broadband customer with actual use was 1.04 GB (2.87 per month in the case of cards/modem).

 According to the Marktest Barómetro de Telecomunicações (Telecommunications Barometer) the average monthly charge for the stand-alone Internet access service in 3Q12 was 21.3 euros in the case of fixed Internet and 15.5 euros in the case of mobile Internet access using cards/modem. The monthly charge for Internet access via a mobile phone was 11.9 euros in the same period. The average monthly expenditure by households on bundled offers with internet access varied between 49.5 euros in the case of triple-play (FTS+IAS+STVS), and 26.5 euros in the case of double play (FTS+IAS). The average monthly charge for the IAS+STVS bundle was at 43.6 euros,

 In December 2011, a study by Point Topic for the European Commission (EC) found that: the xDSL coverage in Portugal was the 8th highest of the EU27 (99 percent), and above the EU average (92.3 percent); in Portugal, cable network coverage ranked 5th for standard networks (75.9 percent), and 4th for EuroDOCSIS3.0 coverage (73.7 per cent), well above the EU average (41.8 percent and 36.6 percent, respectively); regarding FTTP (fibre to the premises) networks, 41 percent of households were already cabled, while the EU average was 11.5 percent. About 74.5 percent of households in Portugal were ready for connection speeds of 30Mbps and higher (49.9 percent in the EU27).

 The fixed broadband Internet service penetration was 22 accesses per 100 inhabitants in July 201 (while the EU average was 27.8 per 100 inhabitants. Portugal ranked 22nd) out of the 27 EU countries. In the case of mobile broadband via cards/modem, service penetration in Portugal was 9.8 per 100 inhabitants (8th in the EU27 ranking).

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1. Number of providers authorized to provide Internet Access Services

1

As at the end of the 3rd quarter of 2012 (3Q12), there were 49 companies in Portugal authorized to provide fixed Internet access service2. 36 of these were in operation3 (Number of providers authorized to provide Internet Access Services ).

Table 1- Trend in fixed Internet access service providers

4Q11 1Q12 2Q12 3Q12

Number of Registered

Providers - Fixed Technologies 51 49 49 49 Number of Operational

Providers - Fixed Technologies 36 36 36 36 Unit: Number of providers

Source: ICP-ANACOM

All operational providers of fixed Internet access services offered broadband Internet access: ADSL is provided by 16 companies, while cable modem is provided by 9 companies and optical fibre (FTTH/B) by 16 companies. A further 22 companies provide the service through other means (e.g. leased lines, FWA). As such, there are several companies which provide the service using more than one access technology.

At the same time, 5 of the operators of the mobile telephone service provide the mobile broadband Internet access service4.

1

Information available as of 31/10/2012. The information provided herein was collected from the providers of this service and may be subject to change in the event that the information is revised or updated. The quarterly data presented refer to the end of the period (last day or last month), except for revenues and traffic. Following entry into force of the questionnaire on electronic communications services at fixed location and nomadic VoIP (in 3Q11), some of the changes reported were altered (e.g. tables and graphs now present accesses instead of customers).

2

Also known as Internet Service Providers (ISPs). 3

Companies which, according to available statistical data, recorded traffic during the reporting period. 4 See ICP-ANACOM’s position on virtual mobile operators

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2. Internet access service customers

As at the end of 3Q12 there were around 2.3 million customers with fixed Internet access in Portugal5 and around 3.2 million users who actually use mobile broadband Internet6, 1 million of these via cards/modem7.

Graph 1 – Trend in number of broadband customers

Unit: Thousands of customers

Source: ICP-ANACOM

5

The previously published figures for the number of fixed broadband customers were modified due to corrections made by a provider. The average impact of these changes is estimated to be -2.3 percent. The historical series was corrected.

6 These are the mobile operator customers that may access mobile broadband Internet and who established at least on IP session to access broadband Internet during this period, i.e. recorded traffic during the last quarter. Corresponds to indicator 2.5.1.1 of the mobile services quarterly Questionnaire. See the definition for this indicator at ANACOM’s website http://www.anacom.pt/render.jsp?contentId=963861 (Página Inicial > Estatísticas > Operadores / prestadores - informação periódica a remeter à ANACOM > Questionários trimestrais por serviço > Serviços Móveis > Serviços Móveis - Deliberação de 17.06.2010 (para envio a partir do 2.º trimestre 2010 e até 30 Julho 2010)).

7

The mobile operator customers that may access mobile broadband Internet by connecting through cards/modem (i.e. excluding the subscribers that use mobile terminals, i.e. mobile phones, smartphones, PDA-Personal digital assistants, etc...), and who did so at least once in the previous quarter. Corresponds to indicator 2.5.1.1 of the mobile services quarterly Questionnaire.

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2.1. Customers of the Internet access service at a fixed location

The number of customers of the fixed Internet access service (Table 2 – Trend in total number of fixed Internet access customers) increased 1.6 percent in 3Q12 over the previous quarter, and 5.5 percent over the same period in 2011.

Table 2 – Trend in total number of fixed Internet access customers

3Q11 2Q12 3Q12 Variation (%

3Q12/2Q12 3Q12/3Q11

Total Number of Customers 2,155 2,236 2,273 1.6% 5.5%

Broadband customers (fixed) 2,128 2,211 2,247 1.7% 5.6%

Dial-up access customers 26 25 25 -1.4% -5.1%

Unit: Thousands of customers, % Source: ICP-ANACOM

Note: The previously published figures for the number of fixed broadband customers were modified due to corrections made by a provider. The average impact of these changes is estimated to be -2.3percent. The historical series was corrected accordingly.

Most Internet access service at a fixed location customers use broadband; the customers of these services amount to around 98.9 percent of total customers.

The number of customers of fixed broadband services reached about 2.2 million, about 36 thousand more than in the previous quarter, which is a growth rate of 1.7 percent. The number of broadband customers increased around 5.6 percent compared with the same quarter in 2011.

The number of dial-up customers continued to fall. During this quarter there were about 25.1 thousand of such customers, 1.4 percent less than in the previous quarter.

About 86 percent of the fixed broadband Internet access service customers acquired it within a package of services, in 3Q12. About 9 per cent were double-play customers (with TV or fixed phone), and about 77 percent had a triple-play package (with TV and fixed phone).

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2.2. The profile of the Internet access service (IAS) customer

Residential customers8 comprise the majority of IAS customers, representing around 89 percent of all broadband customers.

According to INE data, during the 2nd quarter of 2012 about 61 percent of Portuguese homes had Internet connection, 3 percent more than a year before.

Graph 2 – Trend in IAS residential penetration rate

Unit: %

Source: INE, Inquérito à Utilização de Tecnologias da Informação e da Comunicação pelas Famílias (Survey of Use of ICT by Families) - 2012

In the residential segment, the available data reveals regional asymmetries with regard to Internet penetration. Lisboa e Vale do Tejo continued to be the region with the highest IAS penetration rate. On the other hand, Internet penetration in the North, Alentejo, Centre, Algarve, and A.R. of Madeira were below the national average (61 per 100 inhabitants in 2012).

8

Residential customers are considered to be all customers that do not use the service primarily as intermediate consumption in their economic activity.

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11/38 Table 3 – Possession of Internet and broadband Internet by private households, by NUTS II

2011 2012

Region Internet Broadband Internet Broadband

North 55.1 53.3 58.0 55.9 Centre 52.5 50.7 55.2 54.2 Lisbon 68.0 67.2 71.9 71.5 Alentejo 48.8 48.0 48.8 47.2 Algarve 58.3 57.1 60.7 59.9 A. R. of the Azores 59.6 59.2 64.1 63.5 A. R. of Madeira 55.0 54.4 60.5 60.0 Unit: %

Source: INE, Inquérito à Utilização de Tecnologias da Informação e da Comunicação pelas Famílias (Survey of Use of ICT by Families) – 2011 & 2012

In addition, the Internet service penetration is higher in lower age groups.

Table 4 – Internet penetration by age group Age group 2010 2011 2012 10 – 15* 91.1 * 95.0 16 – 24 89.3 92.7 96.8 25 – 34 79.2 82.1 89.6 35 – 44 62.4 70.6 74.3 45 – 54 40.6 45.7 52.2 55 – 64 27.7 28.3 32.7 64 – 74 10.4 12.5 16.4 Unit: %

Source: INE, Inquérito à Utilização de Tecnologias da Informação e da Comunicação pelas Famílias (Survey of Use of ICT by Families) – 2007 - 2012

* The module “Use of ICT in Age Group 10 to 15” is only conducted every two years.

Regarding the non-residential segment, around 95.4 percent of companies had Internet access, and around 91.1 percent used broadband. The larger the company, the more likely it is to have access to broadband Internet.

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12/38 Table 5 – Internet penetration by company size

Internet Broadband 10 to 49 employees 94.7 90.1 50 to 249 employees 100.0 97.1 250 or more employees 100.0 97.7 Total 95,4 91,1 Unit: %

Source: INE, Inquérito à Utilização de Tecnologias da Informação e da Comunicação nas Empresas (Survey of Use of ICT by Companies), 2012

3. Number of physical Internet Accesses

As at the end of 3Q12, fixed location internet accesses in Portugal stood at 2.4 million, having increased 1.7 percent over the previous quarter and 6 percent compared with the same quarter in 2011.

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13/38 Table 6 – Trend in number of broadband accesses (fixed access)

3Q11 2Q12 3Q12 Variation (% 3Q12/2TQ2 3Q12/3Q11 Total Accesses, Of which: 2,217 2,310 2,350 1.7% 6.0% ADSL accesses 1,106 1,087 1,084 -0.2% -2.0%

% of Total fixed broadband 49.9% 47.0% 46.1%

Cable modem accesses 890 915 927 1.4% 4.2%

% of Total fixed broadband 40.1% 39.6% 39.5%

FTTH/B accesses 201 307 337 9.9% 67.5%

% of Total fixed broadband 9.1% 13.3% 14.3%

Other 20 2 2 14.5% -89.7%

% of Total Fixed broadband 0.9% 0.1% 0.1%

Unit: Thousands of accesses, % Source: ICP-ANACOM

Note: The figures published previously were modified due to corrections made by the providers.

In net terms, following the trend of recent quarters, new customers continue to prefer optical fibre (FTTH/B) accesses.

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14/38 Graph 3 – Net acquisitions of broadband internet accesses by technology

Unit: Thousands of accesses

Source: ICP-ANACOM

The total number of broadband accesses in 3Q12 is in line with the historical trend - with a tendency to linear growth - and the number of accesses in 3Q12 within the estimated forecast range.

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15/38 Graph 4 – Trend in total number of broadband accesses

Source: ICP-ANACOM

Notes: * Forecast range at a significance level of 95 percent.

A multiple linear regression model was used with the following significant independent variables at a confidence level of 95 percent: trend (t), linear dummy relative to the structure change up to 3rd quarter 2007, and dummy associated with competition from another technology (FO) as of 3rd quarter 2010. Adjusted R^2 of 0.997.

ADSL remains the principal fixed broadband Internet access technology, representing 46.1 percent of the total, 16.5 p.p. below the peak of 4Q06.

The number of ADSL accesses in 3Q12 is in line with the historical trend - with a slightly slowing growth trend seen (negative quadratic trend) – and the number of accesses in 3Q12 is within the estimated forecast range. The slowdown may be due to the expansion of other forms of access, especially those enabling higher download speeds.

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16/38 Graph 5 - Trend in number of ADSL accesses

Source: ICP-ANACOM

Notes: * Forecast range at a significance level of 95 percent.

A multiple linear regression model was used with the following significant independent variables at a confidence level of 95 percent: quadratic trend (t and t2), dummy relative to the structure change up to 3rd quarter 2007 with quadratic trend, and dummy associated with competition from another technology (FO) as of 3rd quarter 2010 with quadratic trend. Adjusted R^2 of 0.999.

Cable modem now makes up 39.5 percent of fixed broadband accesses.The trend in the number of cable modem accesses reported in 3Q12 is in line with the historical trend, with the number of accesses via this technology within the forecast range.

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17/38 Graph 6 - Trend in number of Cable modem accesses

Source: ICP-ANACOM

Notes: * Forecast range at a significance level of 95 percent.

Stationary time-series modelling was used - consecutive first differences after taking logarithms - with shifts of periods 2 and 3 of the dependent variable shown as significant: DlnYt=0,013+0,4651lnYt-2+0,2466lnYt-3 with adjusted R2 of 0.92. Estimation with observations since 1st quarter 2001.

In 3Q12 there were around 337 thousand Internet accesses based on optical fibre (FTTH/B), a 9.9 percent increase over the previous quarter. Internet access via optical fibre (FTTH/B) represented 14.3 percent of all accesses. As in previous quarters, FTTH/B was the technology with the highest level of take-up; 3 out of every 4 new accesses are based on this type of network.

The trend in the number of FTTH/B accesses in 3Q12 is in line with the historical trend, with the number of accesses being within the estimated forecast range. The number of FTTH/B accesses reflects the life cycle of these offers. Although launched in 2008, these offers received a new impetus with the appearance, at the end of 2nd quarter 2009, of offers from the incumbent operator.

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18/38 Graph 7 – Trend in number of optical fibre accesses (FTTH/B)

Source: ICP-ANACOM

Notes: * Forecast range at a significance level of 95 percent.

A quadratic trend linear regression model was used with the following significant independent variables at a confidence level of 95 percent: trend (t) and t^2. Adjusted R^2 of 0.995. Estimate using observations from 1st quarter 2008. The indicators collected by ICP-ANACOM were altered so that this analysis is now conducted in terms of FTTH/B accesses.

The “others” category, which includes, for example, offers based on leased lines and FWA, represents just 0.1 percent of all accesses. The significant decline reported in these accesses compared with 3Q11 is due to one provider discontinuing the provision of residential offers supported over FWA.

As far as market share of fixed broadband access is concerned, and as can be seen in Table 7 – Trend in shares of broadband accesses (fixed access), below, PT Group’s share of customers stood at 51.1 percent, 0.5 percentage points more than in the previous quarter and around 9.7 percentage points more since the spin-off of PT Multimédia.

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19/38 Table 7 – Trend in shares of broadband accesses (fixed access)

2011 2012 3Q11 4Q11 1Q12 2Q12 3Q12 PT Group 48.4% 49.3% 50.0% 50.6% 51.1% PT Comunicações 47.0% 47.9% 49.9% 50.6% 51.0% PT Prime 1.4% 1.4% TMN 0.1% 0.1% 0.1% 0.0% 0.0%

ZON Multimédia/TV Cabo Group 32.7% 33.0% 32.8% 32.5% 32.6%

ZON TV Cabo Portugal 30.2% 30.5% 30.3% 30.1% 30.2%

ZON TV Cabo Madeirense 1.6% 1.6% 1.5% 1.5% 1.5%

ZON TV Cabo Açoreana 0.9% 0.9% 0.9% 0.9% 0.9%

Cabovisão 7.3% 7.2% 7.1% 7.0% 6.9% Optimus 5.6% 5.4% 5.1% 4.8% 4.6% Vodafone 4.1% 4.2% 4.2% 4.1% 4.0% ONITELECOM 0.3% 0.3% 0.3% 0.3% 0.3% AR Telecom 0.9% 0.1% 0.1% 0.1% 0.1% Other providers 0.6% 0.6% 0.5% 0.5% 0.5% Unit: % Source: ICP-ANACOM

Note 1: Certain operators are active in specific market segments. The relative position of the operators in this table should in not be taken as an indicator of the quality of the services provided or of the performance of these operators in the segments which they operate.

Note 2: The previously published figures were modified due to corrections made by the providers.

Mobile Broadband Internet access service

The number of users actually accessing the Internet using mobile broadband9 was 3.17 million, of whom 1.04 million did so with cards/modem10.

9

Customers of mobile operators who can access the Internet using mobile broadband and who established at least one IP session to access the Internet using broadband in the reporting period, i.e. registered traffic in the last month of the quarter. Corresponds to indicator 2.5.1.1 of the quarterly Questionnaire on mobile services. See the definition of this indicator on ANACOM’s website at http://www.anacom.pt/render.jsp?contentId=963861 (Página Inicial > Estatísticas > Operadores / prestadores - informação periódica a remeter à ANACOM > Questionários trimestrais por serviço > Serviços Móveis > Serviços Móveis - Deliberação de 17.06.2010 (para envio a partir do 2.º trimestre 2010 e até 30 Julho 2010)).

10

Customers of mobile operators who can access the Internet using mobile broadband connections via cards//modem (i.e. excluding subscribers using mobile terminals/normal mobile phones, smart phones, PDA-Personal digital assistants, etc ), and who did so at least once in the last month of the quarter. Corresponds to indicator 2.5.1.1.p of the quarterly Questionnaire on mobile services.

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The number of users actually accessing the Internet using mobile broadband in the reporting period increased by 9.6 percent over the previous quarter. Compared with the same quarter of the previous year it increased by 17.5 percent. The number of cards actually used to access the Internet fell for the eighth consecutive quarter.

Table 8- Trend in mobile broadband and mobile Internet accesses: actual use

3Q11 2Q12 3Q12 Variation (%

3Q12/2Q11 3Q12/3Q11 No. of stations eligible for use of broadband

services11 10,810 11,064 11,176 1.0% 3.4%

of which

users of 3G services, upgrades and equivalent standards12

3,977 3,961 4,048 2.2% 1.8%

of which

Number of users with mobile broadband internet access (with actual use)13

2,695 2,891 3,167 9.6% 17.5%

of which

Number of users with mobile broadband internet access via cards/modem14

1.145 1.045 1.038 -0,6% -9,3%

Unit: Thousands of customers, % Source: ICP-ANACOM

11

Active customers eligible to use broadband services (not necessarily Internet access service), without services necessarily being used. Corresponds to indicator 2.5 of the quarterly Questionnaire on mobile services. See the definition of this indicator on ANACOM’s website at http://www.anacom.pt/render.jsp?contentId=963861 (Página Inicial > Estatísticas > Operadores / prestadores - informação periódica a remeter à ANACOM > Questionários trimestrais por serviço > Serviços Móveis > Serviços Móveis - Deliberação de 17.06.2010 (para envio a partir do 2.º trimestre 2010 e até 30 Julho 2010)).

12

Active customers eligible to use broadband services (not necessarily Internet access service) and who actually used one the characteristic 3rd generation services (i.e. video-telephony, broadband data transmission, mobile TV, etc.) during the reporting period, i.e. who registered traffic in the last month. Corresponds to indicator 2.5.1 of the quarterly Questionnaire on mobile services. See the definition of this indicator on ANACOM’s website at http://www.anacom.pt/render.jsp?contentId=963861 (Página Inicial > Estatísticas > Operadores / prestadores - informação periódica a remeter à ANACOM > Questionários trimestrais por serviço > Serviços Móveis > Serviços Móveis - Deliberação de 17.06.2010 (para envio a partir do 2.º trimestre 2010 e até 30 Julho 2010)).

13

Customers of mobile operators who can access the Internet using mobile broadband who established at least one IP session to access the Internet using broadband in the reporting period, i.e. registered traffic in the last month of the quarter. Corresponds to indicator 2.5.1.1 of the quarterly Questionnaire on mobile services. See the definition of this indicator on ANACOM’s website at http://www.anacom.pt/render.jsp?contentId=963861 (Página Inicial > Estatísticas > Operadores / prestadores - informação periódica a remeter à ANACOM > Questionários trimestrais por serviço > Serviços Móveis > Serviços Móveis - Deliberação de 17.06.2010 (para envio a partir do 2.º trimestre 2010 e até 30 Julho 2010)).

14

Customers of mobile operators who can access the Internet using mobile broadband connections via cards//modem (i.e. excluding subscribers using mobile terminals, normal mobile phones, smart phones, PDA-Personal digital assistants, etc...), and who did so at least once in the last month of the quarter. Corresponds to indicator 2.5.1.1.p of the Quarterly Questionnaire on Mobile Services.

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This mobile broadband trend occurred simultaneously with an increase in the number of smartphone users. According to Marktest’s Telecommunications Barometer, between June 2012 and September 2012 smartphone users grew around 4.8 p.p. among all mobile phone users. At the same time, campaigns were launched in this period for smartphones that included the offer of limited duration Internet access.

Graph 8 – Smartphone users

Unit: %

Source: MARKTEST - Barómetro de Telecomunicações (Telecommunications Barometer)

Base: Mobile phone owners.

Regarding mobile broadband customers, TMN’s customer share is 40.7 per cent, followed by Vodafone and Optimus, with 38.4 and 19.5 percent, respectively.

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22/38 Table 9 – Trend in active mobile broadband customer shares

3Q11 4Q11 1Q12 2Q12 3Q12 TMN 39.6% 41.3% 41.2% 41.3% 40.7% Vodafone 37.0% 36.7% 36.9% 37.2% 38.4% Optimus 21.6% 20.6% 20.3% 20.1% 19.5% ZON 1.8% 1.5% 1.5% 1.4% 1.4% Unit: % Source: ICP-ANACOM

Note: Certain operators are active in specific market segments. The relative position of the operators in this table should in not be taken as an indicator of the quality of the services provided or of the performance of these operators in the segments which they operate. Note that the indicators used for calculations are derived from the questionnaire on mobile services in force (available at

http://www.anacom.pt/render.jsp?contentId=963861). They may differ from those adopted by operators for

other purposes.

Regarding card/modem mobile broadband customer shares, TMN’s share is 38.8 percent, followed by Vodafone and Optimus, both with 28.5 percent.

Table 10 - Trend in shares of active mobile broadband customers using cards/modem

3Q11 4Q11 1Q12 2Q12 3Q12 TMN 40.9% 41.8% 41.1% 39.7% 38.8% Vodafone 24.4% 25.3% 26.0% 28.1% 28.5% Optimus 30.7% 29.3% 28.9% 28.4% 28.5% ZON 4.0% 3.7% 3.9% 3.8% 4.2% Unit: % Source: ICP-ANACOM

Note: Certain operators are active in specific market segments. The relative position of the operators in this table should in not be taken as an indicator of the quality of the services provided or of the performance of these operators in the segments which they operate. Note that the indicators used for calculations are derived from the questionnaire on mobile services in force (available at

http://www.anacom.pt/render.jsp?contentId=963861). They may differ from those adopted by operators for

other purposes. It should also be noted that the trend of this indicator has been strongly affected by the e-iniciativas programme; as such the shares of each provider may partly reflect the different commitments undertaken in the context of tenders to allocate UMTS licences for the purpose of promoting the information society by each provider.

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4. Broadband Internet access traffic

Broadband Internet access traffic15 grew by around 1.7 percent in 3Q12. This is mainly explained by the trend in fixed broadband traffic (+1.6 percent), which amounts to about 96 percent of the total.

Table 11 - Broadband Internet access traffic (in GB)

3Q11 2Q12 3Q12

Variation (%

3Q12/2Q12 3Q12/3Q11

Total traffic,

of which: 194,227,401 239,553,184 243,740,406 1.7% 25.5%

Fixed broadband traffic 185,477,584 230,113,233 233,900,362 1.6% 26.1%

% of Total 95,5% 96,1% 96,0% Mobile broadband traffic 8,749,817 9,439,951 9,840,044 4.2% 12.5% % of Total 4,5% 3,9% 4,0% of which traffic using cards/modem 8,331,258 8,831,521 8,944,733 1.3% 7.4% Unit: GB, % Source: ICP-ANACOM

Note 1: Includes roaming out mobile traffic.

Note 2: The previously published figures were modified due to corrections made by the providers. The impact of the corrections to MBB traffic had an average impact of 1.9%, while the impact on FBB traffic was only 0.1%, on average. The historical series were corrected accordingly.

Internet access traffic from mobile accesses (in GB) increased by 4.2 percent in 3Q12. Meanwhile, 91 percent of total mobile broadband Internet access traffic comprises accesses using cards/modems.

PT and ZON Groups had the highest shares of traffic (46.0 percent and 37.9 percent respectively).

15

Mobile Internet access traffic refers to the traffic associated with APN sessions. Fixed broadband traffic excludes IPTV traffic.

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24/38 Table 12 – Trend in shares of broadband traffic (fixed access)

2011 2012 3Q11 4Q11 1Q12 2Q12 3Q12 PT Group 45.8% 46.6% 45.8% 46.3% 46.0% PT Comunicações 44.3% 45.2% 45.8% 46.3% 46.0% PT Prime 1.5% 1.4% TMN 0.0% 0.0% 0.0% 0.0% 0.0%

ZON Multimédia/TV Cabo

Group 36.4% 35.5% 38.1% 37.5% 37.9%

ZON TV Cabo Portugal 34.9% 34.0% 36.5% 35.9% 36.2%

ZON TV Cabo Madeirense 0.8% 0.8% 0.8% 0.8% 0.9%

ZON TV Cabo Açoreana 0.7% 0.7% 0.7% 0.7% 0.8%

Vodafone 4.6% 5.2% 4.9% 5.2% 5.1% Optimus 6.4% 6.2% 5.3% 5.0% 4.7% Cabovisão 5.0% 5.0% 4.5% 4.5% 4.6% ONITELECOM 0.4% 0.3% 0.3% 0.4% 0.3% AR Telecom 0.2% 0.1% 0.3% 0.2% 0.2% Other Providers 1.1% 1.0% 0.9% 0.9% 1.0% Unit: % Source: ICP-ANACOM

Note 1: Certain operators are active in specific market segments. The relative position of the operators in this table should in not be taken as an indicator of the quality of the services provided or of the performance of these operators in the segments which they operate.

Note 2: The previously published figures were modified due to corrections made by the providers.

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25/38 Table 13 – Trend in shares of mobile broadband Internet traffic (MBB)

3Q11 4Q11 1Q12 2Q12 3Q12 Optimus 42.4% 41.0% 40.0% 43.8% 43.3% TMN 31.9% 35.4% 38.2% 32.8% 32.3% Vodafone 22.5% 21.1% 19.5% 20.9% 21.9% ZON 3.2% 2.4% 2.3% 2.4% 2.5% Unit: % Source: ICP-ANACOM

Note: The previously published figures were modified due to corrections made by one provider.

In terms of average traffic per fixed location broadband access, in 3Q12, each access generated an average of 33.2 GB of traffic per month.

Graph 9 - Average monthly traffic per broadband Internet access (fixed and mobile), in GB

Unit: GB

Source: ICP-ANACOM

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Average traffic generated by mobile broadband customers with actual use (1.04 GB per customer per month) is significantly lower than the average for fixed broadband traffic, and declined by around 5 percent over the previous quarter. Traffic generated by active mobile broadband Internet access customers using cards/modem, on average (2.87 GB per customer per month) is also significantly lower than the average reported for fixed broadband traffic.

5. Revenues from Internet Access Service

Total revenues in the first nine months of 2012 derived from the (fixed) Internet access service (IAS) as a stand-alone service and from bundles of services which include this service totalled 800 million euros. A rise of 10.2 percent over the same quarter of the previous year.

Table 14 – Revenues from fixed Internet access service (accrued since start of year)

3Q11 3Q12 Annual

variation

IAS only 147 20% 120 15% -18.6%

Multiple play with IAS 578 80% 680 85% 17.6%

Total revenues 726 100% 800 100% 10,2%

Units: millions of euros; %

Source: ICP-ANACOM

Revenues from the mobile Internet access service totalled 263 million euros in 3Q12, 1.3 lower than the figure reported for the end of 3Q11.

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27/38 Table 15 – Separable revenues from mobile Internet access service (accrued since start of year)

3Q11 3Q12

Annual variation 3Q12/3Q11 Revenues from mobile Internet access

(separable) 266,752 263,186 -1.3%

Unit: Thousands of euros, % Source: ICP-ANACOM

According to the Marktest Barómetro de Telecomunicações (Telecommunications Barometer) the average monthly charge for the stand-alone Internet access service in 3Q12 was 21.3 euros in the case of fixed Internet and 15.5 euros in the case of mobile Internet access using cards/modem. The monthly charge for Internet access via a mobile phone was 11.9 euros in the same period.

Graph 10 – Monthly bill of fixed or mobile Internet access service (stand-alone)

Unit: Euros

Source: MARKTEST - Barómetro de Telecomunicações (Telecommunications Barometer)

Fixed Internet Base: Homes with fixed Internet not included in bundle.

Mobile Internet Base: Individuals aged 15 or over who access the Internet using MBB (cards or mobile phone) where service not contracted as part of bundle.

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The Barómetro de Telecomunicações (Telecommunications Barometer) also shows the trend in average monthly household expenditure on multiple-play offers.

In 3Q2012, the average monthly expenditure by households on package offers that include Internet access varied between 49.5 euros in the case of triple-play (FTS+IAS+STVS), and 26.5 euros in the case of double play (FTS+IAS). The average monthly charge for the STVS+IAS bundle was 43.6 euros

Graph 11 – Monthly bill for fixed Internet service included in package of services

Unit: Euros

Source: MARKTEST - Barómetro de Telecomunicações (Telecommunications Barometer)

Base: Homes with contracted service packages.

6. Broadband penetration rate

As at the end of 3Q12, the penetration rate16 of broadband Internet access was 22.1 per 100 inhabitants in the case of fixed accesses and 29.8 per 100 inhabitants in the case of mobile accesses with actual use (Error! Not a valid bookmark self-reference.).

16

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In the case of fixed accesses, the figure increased 0.4 points compared with that for the previous quarter, and is 1.3 points above the figure reported in the same period of 2011.

Table 16 - Trend in the broadband Internet access service (IAS) penetration rates: no. of accesses per 100 inhabitants

3Q11 4Q11 1Q12 2Q12 3Q12

1. No. of Fixed Broadband IAS Accesses / 100

Inhabitants 20.8 21.1 21.5 21.7 22.1

1.1. No. of ADSL accesses/100 Inhabitants 10.4 10.4 10.3 10.2 10.2

1.2. No. of Cable Modem accesses/100

Inhabitants 8.4 8.5 8.6 8.6 8.7

1.3. No. of Optical Fibre accesses

(FTTH/B)/100Inhab. 1.9 2.2 2.6 2.9 3.2

1.4. No. of other types of access/100

Inhabitants 0.2 0.0 0.0 0.0 0.0

2. No. of IAS Mobile Broadband Customers

with actual use/ 100 Inhabitants 17 25.3 27.5 27.3 27.2 29.8

2.1 No. of active (mobile) Broadband Customers

using cards/modems/100 Inhabitants.18 10.8 10.7 10.1 9.8 9.8 Unit: no. of accesses per 100 inhabitants.

Source: ICP-ANACOM

Note: The previously published figures were modified due to corrections made by the providers.

Penetration of fixed Internet offers supported over FTTH/B stands at 3.2 per 100 inhabitants

17

Customers of mobile operators who can access the Internet using mobile broadband and who established at least one IP session to access the Internet using broadband in the reporting period, i.e. registered traffic in the last month of the quarter. Corresponds to indicator 2.5.1.1 of the quarterly Questionnaire on mobile services. See the definition of this indicator on ANACOM’s website at http://www.anacom.pt/render.jsp?contentId=963861 (Página Inicial > Estatísticas > Operadores / prestadores - informação periódica a remeter à ANACOM > Questionários trimestrais por serviço > Serviços Móveis > Serviços Móveis - Deliberação de 17.06.2010 (para envio a partir do 2.º trimestre 2010 e até 30 Julho 2010)).

18

Customers of mobile operators who can access the Internet using mobile broadband connection via cards//modem (i.e. excluding subscribers using mobile terminals, normal mobile phones, smartphones, PDA-Personal digital assistants, etc...), and who did so at least once in the last month of the quarter. Corresponds to indicator 2.5.1.1.p of the Quarterly Questionnaire on Mobile Services.

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Penetration of residential fixed broadband customers in terms of private households19 and conventional dwellings20 was reported at 50.8 per 100 private households and 34.8 per 100 dwellings, respectively.

Graph 12 – Penetration rates of fixed broadband service (Residential Customers)

Unit: No. of residential customers per 100 inhabitants, per 100 dwellings, per 100 private households

Source: ICP-ANACOM

The penetration rate of Mobile Broadband IAS with actual use increased 2.6 percentage points over the previous quarter, standing 4.4 percent higher than the same period of 2011.

The penetration rates of mobile broadband services, not used exclusively for Internet access, are shown in the table below.

19Source: INE (Statistics Portugal) – Private households (Series 1998 – No.)

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31/38 Table 17 – Trend in mobile broadband service penetration rates: no. of customers per 100 inhabitants.

3Q11 4Q11 1Q12 2Q12 3Q12

No. of mobile stations eligible for use of

broadband services21 101.6 105.0 104.4 104.0 105.1

of which

users of 3G services, equivalent upgrades and standards22

37.4 39.1 37.6 37.2 38.1

Unit: no. of customers per 100 inhabitants

Source: ICP-ANACOM

At the end of 3rd quarter 2012, around 32.8 percent of mobile broadband Internet accesses were associated with cards/USB modems, used to access the Internet with desktop/laptop/tablet computers. A year before, this figure was 42.5 percent.

Penetration23 of the fixed broadband Internet access service in Portugal during the period under consideration was below the EU27 average (Graph 13). In July 2012 broadband penetration in the EU27 was 27.8 per 100 inhabitants, while in Portugal it was 22.0 (22nd in the EU27 ranking).

21

Active customers eligible to use broadband services (without service necessarily being used). Corresponds to indicator 2.5 of the quarterly Questionnaire on mobile services. See the definition of this indicator on ANACOM’s website at http://www.anacom.pt/render.jsp?contentId=963861 (Página Inicial > Estatísticas > Operadores / prestadores - informação periódica a remeter à ANACOM > Questionários trimestrais por serviço > Serviços Móveis > Serviços Móveis - Deliberação de 17.06.2010 (para envio a partir do 2.º trimestre 2010 e até 30 Julho 2010)). 22

Active customers eligible to use broadband services and who actually use the characteristic services of 3rd generation (i.e. video-telephony, broadband data transmission, mobile TV, etc.) during the reporting period, i.e. registered traffic during the last month. Corresponds to indicator 2.5.1 of the quarterly Questionnaire on mobile services. See the definition of this indicator on ANACOM’s website at http://www.anacom.pt/render.jsp?contentId=963861 (Página Inicial > Estatísticas > Operadores / prestadores - informação periódica a remeter à ANACOM > Questionários trimestrais por serviço > Serviços Móveis > Serviços Móveis - Deliberação de 17.06.2010 (para envio a partir do 2.º trimestre 2010 e até 30 Julho 2010)).

23

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32/38 Graph 13 – Fixed broadband penetration in EU27 – 2Q12

Unit: Accesses per 100 inhabitants. Source: EC, COCOM July 2012 (provisional data)

Note: The figure for the Netherlands relates to January 2012.

At the end of 2nd quarter 2012 the penetration rate in Portugal for the mobile broadband mode using cards was 9.8 per 100 inhabitants, placing Portugal in 8th place in the EU27 ranking.

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33/38 Graph 14 - Mobile broadband penetration using PCMCIA cards or USB modems, in EU27 – 2Q2012

Unit: Cards/Modem per 100 inhabitants.

Source: EC, COCOM July 2012 (provisional data)

Note: Data not available for Finland.

7. Broadband coverage

In December 2011, a study by Point Topic for the EC24 found the DSL coverage in Portugal was the 8th highest of the 27 EU countries. DSL coverage in rural areas in Portugal was 7th in the ranking.

It should also be mentioned that coverage in Portugal, around 99 percent, stood above the EU27 average (92.3 percent). For rural areas the EU27 average was 72.4 percent, considerably lower than the figure recorded for Portugal (95.6 percent).

24 “Broadband coverage in Europe in 2011”

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34/38 Graph 15 - DSL coverage in EU27 in December 2011

Unit: households with DSL coverage per 100 households.

Source: EC, “Broadband coverage in Europe in 2011”.

In National terms, standard cable network coverage ranked 5th among the EU27 countries (75.9 percent), and 4th in the case of EuroDOCSIS3.0 cable coverage (73.7 per cent), both figures being well above the EU average (41.8 percent and 36.6 percent, respectively). In rural areas, Portugal presented one of the highest cable coverage rates of the entire EU27 (32.8 percent against an average of 11.3 percent).

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Netherlands Belgium Luxembourg United Kingdom Cyprus France Malta Portugal Greece Denmark Sweden Italy Finland Ireland Spain Austria Germany E.U. Czech Republic Estonia Hungary Latvia Bulgaria Slovakia Slovenia Lithuania Poland Romania

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35/38 Graph 16 - Cable modem and DOCSIS3.0 coverage in EU27, in December 2011

Unit: households cabled with cable modem/DOSCIS3.0 per 100 households.

Source: EC, “Broadband coverage in Europe in 2011”.

Supplementary to EuroDOCSIS3.0 cable coverage, high investment in optical fibre placed Portugal 5th in the ranking of European countries in terms of FTTP (fibre-to-the-premises) network coverage, with 41 percent of households being ready for services via optical fibre, a higher figure than that reported in Nordic countries. The average for the EU27 countries was 11.5 percent.

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36/38 Graph 17 - FTTP coverage in EU27, in December 2011

Unit: optical fibre cabled households per 100 households.

Source: EC, “Broadband coverage in Europe in 2011”.

Combining high speed Technologies: FTTP, DOCSIS3.0 and VDSL, at the end of 2011, around 74.5 percent of households in Portugal were ready for connectivity at speeds of 30Mbps or higher, placing the country 5th in the EU27 ranking. The Netherlands led this ranking, while the EU27 average figure is 49.9 percent.

0% 10% 20% 30% 40% 50% 60% 70% Latvia Lithuania Slovakia Bulgaria Portugal Denmark Sweden Estonia Finland Hungary Luxembourg France Slovenia Netherlands Romania E.U. Czech Republic Italy Spain Austria Germany Poland Ireland Belgium United Kingdom Malta Cyprus Greece

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37/38 Graph 18 – New Generation Network coverage in EU27, in December 2011

Unit: Households ready for high speed connectivity per 100 households.

Source: EC, “Broadband coverage in Europe in 2011”

Regarding mobile broadband, in the same period HSPA reached fairly high coverage levels, close to total DSL coverage. HSPA coverage in Portugal has reached 92 percent of households, slightly below the EU average, with 95 percent. With regard to LTE, this very recent technology was present in only 9 countries and at coverage levels below 50%, apart from Denmark which reached 54%.

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38/38 Graph 19 - HSPA and LTE coverage in EU27, in December 2011

Unit: households with access to HSPA and LTE technology per 100 households.

References

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