COMPANY PROFILE
FOR
CLEANING SERVICES
CONTENTS
Details Pg
OUR VISION 2 OUR MISSION 3 INTRODUCTION 4 COMPANY PROFILE 6SURIA MENTARI MANAGEMENT STAFF 7
SERVICES RENDERED BY SMCS 8
PERSONNAL 9
CHAIN OF COMMANDS 11
SERVICES PROVIDED BY SMCS 12
QUALITY CONTROL 14
QUALITY POLICY & TRAINING 15
LIST OF CLIENTS 17
LIST OF MACHINIRIES 18
LIST OF CHEMICALS 19
OUR VISION
AT
SURIA MENTARI CLEANING SERVICES
To meet the growing demand of maintenance & cleaning Industry With the latest art of technology in order to satisfy
our customer requirement.
OUR MISSION
AT
SURIA MENTARI CLEANING SERVICES
To ensure that our customer gets the best service available in the maintenance & Cleaning Industry in order to provide customer satisfaction.
INTRODUCTION
S
uria Mentari Cleaning Services was founded by two individual with vast experience in both cleaning industry and management skills way back in 1997 andin 2001 it was incorporated to SURIA MENTARI CLEANING SERVICES SDN.
BHD. Although it was started with a modest amount of capital but today Suria Mentari Cleaning Services is growing fast in every aspect in order to meet the
demand of the fast growing Industry. We are supported by a strong management
team comprising people with relevant technical experience. We at Suria Mentari
Cleaning Services believe that a good health is conducive to the productivity and the
quality of our surrounding; we strive to provide excellent cleaning services to satisfy
the challenging need of our customers. Our customers are an evidence for our
achievement.
Based on our experience in cleaning industry form 1997, Suria Mentari
Cleaning Services have a competitive edge in the following areas:
Our professional cleaning system is designed to cater our client’s
customized need in order to achieve their requirement based on their
budget.
Our experience technical staff and trained workers aspire to deliver
Our modern equipment together with the right choice and quality of
chemical used in executing our task enable us to ensure a better
finishing.
Entrusted with the task of your housekeeping services, Suria Mentari
Cleaning Services being a professional people in the cleaning industry will
henceforth take full responsibility of your premises and ensure that we will
employ our best effort in meeting your requirement. With the fast development in
the house keeping department toward achieving certification of ISO 14000 and
the implementation of 5’s in your company Suria Mentari Cleaning Services with
it’s experienced technical staff will be able to support and assist your company in
making your effort a reality. As the realization toward the important of house
keeping increase among the industrial society, it is our duty to upgrade your
company’s house keeping requirement in order to the industrial standard. In
doing all this we believe that your business will be a success. We have a vast
interest in your success because our business depends on your success. At
Suria Mentari Cleaning Services, whether your business is small or large, you will
get the same professionalism from us.
Assuring prospective client our best services, we hope your good self will give us
COMPANY PROFILE
Name of company : Suria Mentari Cleaning Services Sdn.Bhd.
Registered office : No.501, Block A, Mentari Business Park, Jalan PJS 8/5, Bandar Sunway,
Petaling Jaya,
Selangor Darul Eshan.
Telephone Number : 03 – 563 57708
Fax Number : 03 - 563 27708
Handphone : 012 - 3955002 (Tony Clifford)
012 – 3272197 (Lingam)
014 – 3640572 (Bavani)
Date of Incorporation : 29 May 2001
Company Registration No. : 548913-K
Authorised Capital : 500,000.00
Paid-up capital : 500,000.00
Bankers : RHB Bank – Cawangan Bukit Tunku
Board of Directors : S. Mahalingam
T.Tony Clifford
Registered with : Kementerian Kewangan Malaysia Government Bodies (357 – 01011749)
Suria Mentari Management staff
Executive Director : Bavani Vivekananda
Operation Manager : S.N.Muthu
Sales & Marketing : Ruhaeni Binti Arsyad
Business Development Manager : Mohd. Shah Bin Mohd Ali.
Personel & Administration : Norazila Binti Abdullah
Purchasing : Kumutha a/l Subramaniam
Finance : Jiwa Retna
Services rendered by Suria Mentari Cleaning Services
Factory, complex, office & building contract
cleaning
Detail cleaning
Clean room cleaning
High pressure water cleaning
Carpet Cleaning & shampooing
Waste disposal
Sewerage
Cleaning consolation on cleaning management
Manpower Supply
Grass cutting Maintenance
PERSONNAL
S
uria Mentari Cleaning Services ability to provide consistent high quality services at competitive cost is made possible by our deviation from traditionalform of cleaning management where job supervision is overseen by various
levels of management.
At Suria Mentari Cleaning Services we have pioneered a program
whereby our staff monitors your premise together with you and guarantee that
your customized cleaning schedule will be followed in an efficient, effective and
professional manner. We feel that it not the quantity of supervisor that matters
but the quality of the supervisor that counts.
Suria Mentari employee’s selection, employee training and periodical
inspections are to ensure that our services in your premises will meet your
expectation. We understand that personnel selection; instruction and evaluation
must be conducted in accordance to accomplish customers cleaning
requirement. Taking into consideration the requirement of your business nature
our selection of the employees entails a personal interview followed by thorough
reference check. Our instruction to the staffs involves combination of method of
work, which includes hand-on demonstration and printed instruction. This is to
ensure that our workers will be able to execute the task given accurately and
The system employed to monitor our client’s properties and facilities and with our
experience enables us to effectively handle the labor demands and the financial
requirement of any account we contract. Our personnel management techniques are
unique and centered on cost control and provide a quick response to client need as they
change throughout the year.
STAFFING
It is the intention of Suria Mentari Cleaning Services that our client’s
premises are kept in a neat and clean condition at all times. The specification
submitted herein will be considered minimum requirement. Therefore this
specification will only be refereed to as a guide rather than limitation to the
services required to effectively maintaining the facility.
The facility is to be staffed to maintain an optimum condition of
cleanliness. If the level of cleaning at any time is considered to be unacceptable,
than Suria Mentari will adjust its staff to take the necessary measure to over
come the situation.
Staffs shall be adjusted as required to accomplish any periodical
maintenance herein specified without abandoning the daily janitorial services.
Any extra services will be performed at a predetermined rate agreed by both
CHAIN OF COMMANDS
To enable us to provide quick and effective response to all the needs of our customer’s requirement, we have a short and flexible and yet efficient chain of command. The personnel assigned to your facility are directly in charge of all day to day tasks. The personnel will work closely with the manager in conjunction with the operation of the immediate area. The operation manager is responsible for the
Inspection of work and provides back up to ensure continuity of high quality performance. The manager conducts inspection primarily during business hours and periodical throughout the year.
SERVICES PROVIDED BY SURIA MENTARI CLEANING
SERVICE
I
n order to cater for the various needs of our clients from diverse industries, we offer a comprehensive range of services which include:General Cleaning services
1.
Build care services
Building maintenance Cleaning services – Contractual cleaning services cater for day to day maintenance of building, shopping complex, trade center, condominium, factory, workshop, warehouse, sport stadium and complex, theme park, concert hall, school and etc.
Post construction cleaning services – Initial cleaning services cater for newly constructed building prior to hand over of vacant possession.
Floor care services – A treatment and cleaning system cater for the maintenance of all types of granite, marble, natural stone, ceramic, wooden, synthetic and fabricated floor finishes.
External high level cleaning services – Intensive cleaning services cater for curtain glass wall and concrete, tiled and aluminum wall cladding.
2.
Office care services
General cleaning and tea lady services cater for corporate office.
3.
Trans care services
Terminal cleaning services – A cleaning system cater for day to day cleaning of high – traffic environment i.e. airport, Railway Station and bus terminal.
Cabin cleaning.
4.
Homecare services
Spring cleaning services – Intensive cleaning services cater for residential house and apartment.
Housekeeping services – General in – house cleaning services cater for luxurious apartment, hotel and Hostel.
5.
Carpet care
Steam extraction service – An intensive cleaning system cater for natural wool and synthetic fiber carpet and fiber upholstered sofa.
Waste disposal
We also provide the service of wastage disposal on daily basis from your premises to the wastage yard. (Waste disposal bin will also be provided if required)
6.
Sewerage services.
We also provide sewerage services both on monthly basis an on call basis.
We offer your good self a complete package that is required by the
industry by providing cleaning services, wastage disposal and also sewerage
services. By doing so it
will help your good self in searching for three varies contractor. We believe
QUALITY CONTROL
A
t Suria Mentari Cleaning Services, we realize that our work is a direct reflection on your image. The management of your company had worked veryhard and spent a big amount of money to create the “look and feel” of your
company environment. We know that your company’s trust on your cleaning
company to enhance and preserve its appearance and ambience. We also know
our feature success depends on your consistent satisfaction.
At Suria Mentari Cleaning Services our objective is to accommodate your
cleaning needs. Our cleaning expertise and labor management techniques can
provide verity of option for your customized cleaning schedule. We have
established a reputation in the cleaning industry for quality and dependability for
your entire cleaning requirement. At Suria Mentari Cleaning Services we are
focused on the job in hand and we would like to do it with satisfaction.
Based on our experience in the cleaning industry we know that quality
control is the key element to customer satisfaction. Since there is a drastic
realization among organizations and companies towards environment we at
Suria Mentari Cleaning Services we have long recognize the importance of the
quality of the service that we provided must be in line with the requirement of
QUALITY POLICY
SURIA MENTARI CLEANING SERVICES IS COMMITTED TO PROVISION OF QUALITY CLEANING SERVICES.
ALL THE STAFF ARE RESPONSIBLE FOR COMPLIANCE WITH THE QUALITY MANAGEMENT SYSTEM AND FOR ENSURING THAT ALL PROCEDURES AND WORK INSTRUCTIONS ARE PROPERLY EXECUTED AND THAT STANDARDS ARE MEET.
ALL AFFECTED STAFF SHALL BE TRAINED IN THOSE PROCESSES THEY ARE REQUIRED TO PERFORM.
THE ADOPTION OF THE QUALITY MANAGEMENT SYSTEM IS ESSENTIAL TO THE CONTINUED GROWTH AND SUCCESS OF THE BUSINESS.
TRAINING PART 1
CONTRACT CLEANING SPECIFICATION
CHEMICAL & DISINFECTANT
MACHINERY & EQUIPMENT
PROCEDURES FOR HOSPITAL CLEANING
PROCEDURES FOR OFFICE & HIGH RISE BUILDING CLEANING
PROCEDURES FOR FACTORY CLEANING
HEALTH & SAFETY
FLOOR CARE MAINTENANCE
CROSS INFECTION CONTROL
TRAINING PART 2
SUPERVISION & MOTIVIATION
STAFF HANDLING
SCHEDULING OF WORK
QUALITY CONTROL
TRAINING PART 3
OPERATIVE CLEANING MANUAL
SAFETY MEASURES
CHEMICALS, MACHINERY & EQUIPMENT
HARD FLOOR MAINTENANCE
CARPET MAINTENANCE
TOILET & SANITARY APPLIANCES
FURNITURE & FITTING
GENERAL CLEANING
LIST OF CLIENT
1. CHUNGHWA PICTURE TUBE (M) SDN. BHD
2.
FUKUSHIMA
(M)
SDN.
BHD
3. PREMBA CONSTRUCTION (Government Project)
4.
TAKENAKA
CONSTRUCTION
5.
IOI
BUILDING
SERVICES
6.
GLOBTRONIC
SDN.BHD.
7. PREMBA SITE OFFICE (Hospital
Project)
8.
TRIO
–
TECH
(M)
SDN.BHD.
9.
TS
MATRIX
SDN.BHD.
11. OMRON (M) SDN.BHD.
12. FREESCALE (M) SDN.BHD.
13. LAFARGE MALAYSIA
14. SONY MALAYSIA SDN BHD
15. YTL GROUP (HOUSING PROJECTS)
LIST OF MACHINERIES
NAME OF MACHINE QUANTITY
AUTO SCRUBBER 8
SCRUBBER 12
NORMAL BUFFER 8
HIGH SPEED BUFFER 8
PRESSURE WASHIER 10
CARPET EXTRACTOR 2
DRY VACUM 16
WET & DRY VACUM 16
BLOWER 25
HIGH DUSTING VACUUM 20
INDUSTRIAL SWEEPER 1
MECHANICAL PLATFORM 1
LIST OF CHEMICALS
MULTIPURPOSE
DIRT BUSTER
RID CLEAN
CEMENT SOFTENER
BOWL CLEANER
GLASS CLEANER
SCOURING CREAM
DISINFECTANT
PINE GEL
AIR FRESHNER
HAND SOAP
DEODARANT
FOOR POLISH STRIPPER
AMMONIATED STRIPPER
MOP ON STRIPPER
FLOOR POLISH
THERMAPLASTIC FLOOR POLISH
FLOOR SEALER
TILE CONCRETE SEALER
CARPET SHAMPOO
LOW FOAM EXTRACTION CLEANER
ANTI FOAM ADDITIVE
STAILESS STEEL CLEANER &POLISH