System Revitalization, Transformation, Modernization and Re-Engineering Services

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Client Satisfaction

Rankings of the

Highest Ranked ITO

Vendors Offering

Performance

Improvement of

Legacy

Applications

Application

Portfolios

Re-Platform

& Migration

Solutions

SOA

Modernization

System Revitalization,

Transformation,

Modernization and

Re-Engineering Services

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Brown-Wilson Group, through The Black Book of Outsourcing, maintains the business perspective that because the outsourcing marketplace is so complex and dynamic, the outsourcing industry is looking for the most valid and premium knowledge. BWG’s answer to that need has been to provide continuous supplier data and research that helps buyer executives throughout their process-improvement lifecycle, investors in their due diligence processes, and vendors with a measurement standard set to improve customer services. This report has been developed for the global outsourcing industry with the single purpose to ensure the growth and success of initiatives by clients, users, prospective clients, analysts, venture capitalists and investors, media outlets and press, competitive vendors, subcontractors, service suppliers, supporters and advisors in the evolving outsourcing continuum.

BWG's Investment Philosophy: As a privately held company, Brown-Wilson Group believes that our customers are our primary constituency. A large percentage of every revenue dollar is reinvested back into our independent survey instruments and programs, including additional auditors and analysts, more industry coverage, and extensive unbiased research. Our steady growth over the past 6 years reflects our commitment to investing in our customers and the satisfaction process in the global outsourcing and offshoring industry exclusively.

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Introduction

Each year, Brown-Wilson Group and Black Book Research undertakes an annual survey into organization’s satisfaction with their outsourcing service providers.

These research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 22,000 respondents from service users around the globe.

Over 40 functions and sectors are investigated to determine “best fit” vendors among individual industry specifications.

Of these, the Information Technology outsourcing functional clients are ultimately the most complex in needs, client essentials, data demands,

regulation, legislation, revenue models, market sizes, geographies, core and non-core functions, and outsourcing niche vendors.

The marketplace results of this comprehensive research study, are used by

▪ Current outsourcing clients to compare other users’ experiences with similar and competitive tech industry vendors;

▪ Prospective outsourcing clients to long list vendors in the RFI stages, or contrast final cut vendors in selection stages;

▪ Investors, venture capital firm, analysts, advisors and bankers in making financing decisions;

▪ Media and press to recognize industry outsourcing trends as collected from client ballots; and

▪ Most Service Providers to inform their go-to-market strategies, assess their perceived strengths and weaknesses, educate their staffs, communicate to a wider market, and

fine-tune their improvement and marketing position programs.

The end-user groups that participate, use the data as a tool to benchmark their own satisfaction compared to that of other technology service providers. It also provides them with the

opportunity to understand the perceived strengths and weaknesses of their service providers

compared to the market at large.

Within ITO’s fastest growing sector: Systems Transformation & Modernization, the following client functions/initiatives were included to organize the results of the balloting collectively.

 Program and project management

 Leveraging Existing Legacy Assets

 Enabling Tools & Technologies

 Application & Data Migration

 Structure & Rationalization

 Service-Oriented Architecture

 Business change, including business reengineering, business process

redesign and improvement, and organizational change

 Platform Change

 Assessment and Cost of Change Estimations

 Enterprise architecture, including business and IT architectures

 Architecture Driven Modernization

 Large-scale and complex systems design, development, and integration

 IT solution design, development, and integration, including

– Custom and package-based approaches – Web-based, object-oriented, and component-based approaches

 Value chain integration

 e-business integration

 Enterprise application integration

 Business system modernization

 Legacy systems transformation

 Operational services, including IT outsourcing and business process outsourcing

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Summary

Survey Overview

In 2007, the Black Book Information Technology Outsourcing Client/User survey investigated over 500 system transformation contracts held by 1500 of the top tech outsourcing spending corporations and organizations globally.

18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key Terminology

Integration: Connecting business processes, data and applications across Information architectures. Modernization: The analysis, improvement,

redesign and reuse of existing software systems to meet changing information requirements.

Reverse Engineering: Process of analyzing systems to identify components and

interrelationships, and create representations in another form or a higher level of abstraction. Reuse: Practice of employing the same logical or physical components within an information

architecture to reduce redundancy and facilitate change.

Architecture-Driven Modernization (ADM): Process of understanding and evolving existing software assets. Modernization starts where existing practices fail to deliver against business objectives.

Key Components of Systems Transformation

 Migration Assessment: Application rationalization, inventory identification,

migration strategy definition, migration roadmap definition, optional POC

 Application Porting: Port an application to a new operating system or database

 Application Upgrade (within same operating environment): Language version, OS version, database version, IDE/tools version, product scripting

 Application Re-Engineering for new/improved business functionality and operation: Reverse engineering, POC (recommended), partial or full redevelopment, warranty support, optional maintenance support

 Data Migration: Schema translation, data migration, data cleansing

 Technology Migration: Language migration, OS migration, database migration, user interface migration

Key Findings

►► KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION KPIs

Customization, Innovation and Deployment are

the most important attributes influencing Systems

Transformation, Revitalization, Re-Engineering and Modernization Clients’ satisfaction of their

respective and collective outsourcing providers.

►► KEY FINDING: SYSTEMS

TRANSFORMATION & MODERNIZATION VENDOR DISSATISFACTION IS RARE

Strong dissatisfaction is uncommon in this niche ITO service segment, occurring in only 7.9% of clients globally.

US clients are among the most satisfied with Systems Transformation & ITO services delivery. Strong dissatisfaction with offshore outsourcing vendors was less than 9.0% of all surveyed clients with 2007 modernization projects.

►► KEY FINDING: COMPREHENSIVE

SERVICES VENDOR ARRANGEMENTS FROM A COMPREHENSIVE/END-TO-END

MODERNIZATION & TRANSFORMATION ITO VENDOR PRODUCES THE HIGHEST

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ADDITIONAL SURVEY OF CURRENT USERS

UNDERGOING SYSTEMS TRANSFORMATION

INITIATIVES

How useful are your company’s existing systems in helping you

reach your strategic goals?

Very useful / somewhat useful

13.8%

Somewhat limiting / very limiting

86.2%

If you are currently migrating or planning to migrate off any of

your current existing systems in the next year, what are the

main reasons? (Select Three)

Outsourcing Vendor Has Made Process More Affordable

74.5%

Outsourcing Vendor Has Made Process Less Complicated

for Client

72.0%

Existing Systems Can’t Support Business Processes

59.8%

New Strategic Goals

53.1%

New Systems will Make Company More Productive

48.7%

New Systems Will Be More Cost Effective After

Implementation

45.2%

Existing Systems Provide Poor Interoperability

42.9%

Staff Unable to Maintain Existing Systems

39.5%

Existing System Fail at Meet Current Strategic Goals

34.6%

Finally Have Budgeted Funds to Complete Migration

34.3%

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What is your Top Outsourced Technology Priority for 2008

Service-Oriented Architectures & Transformation

33.4%

Legacy Application Modernization

21.7%

Business Intelligence & Data Warehousing Applications

17.5%

Collaboration Technologies

14.0%

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Black Book

Methodology

How the Data Is Collected

Black Book utilizes a three-step process to collect candid performance data. First, Black Book collects a series of direct evaluations covering 26 performance areas on leadership and senior management, which comprise the scored ranking of the “Black Book 50 Best Managed Vendors”.

Second, Black Book collects ballot results on 18 performance areas of operational excellence to rank vendors by outsourced service lines. Third, the gathered data is subjected immediately to an internal and external audit to verify completeness and accuracy, and to make sure the respondent is valid while ensuring the anonymity of the client company is maintained. During the audit, each data set is reviewed by a Brown-Wilson executive and at least two other people. In this way, our clients are able to clearly see how a vendor is truly performing. The 18 criteria on operational

excellence are subdivided by the client's industry, market size, geography and function outsourced and reported accordingly.

Third, Black Book collects ballot results on 20 performance areas of consultation excellence to rank Advisors by outsourced practice outcomes and subjected to the same audit and validation processes.

Last, situational studies are conducted on areas of high interest such as Green Outsourcers,

Educational Providers in Outsourcing, Outsourcing Benchmarkers and Boutique Advisors. These specific survey areas range from four to twenty questions or criteria each.

Understanding the Statistical Confidence of Black Book Data

Statistical confidence for each performance rating is based upon the number of organizations scoring the outsourcing service. Black Book identifies data confidence by one of several means:

1. Top Ten ranked vendors and advisors must have a minimum of five unique clients

represented. Broad categories require a minimum of ten unique client ballots. Data that is asterisked (*) represents a sample size below required limits and are intended to be used for tracking purposes only, not ranking purposes. Performance data for an asterisked vendor services can vary widely until a larger sample size is achieved. The margin of error can be very large and the reader is

responsible for considering the possible current and future variation (margin of error) in the Black Book performance score reported.

2. Vendors and Advisors with over ten unique client votes are eligible for top ten rankings and are assured to have highest confidence and lowest variation. Confidence increases as more organizations report on their outsourcing vendor. Data reported in this form is shown with a 95 percent confidence level (+/- .25, .20 or .15, respectively).

3. Raw numbers include the quantity of completed surveys and the number of

unique organizations contributing the data for the survey pool of interest.

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Who Participates in the Black Book Ranking Process

Over 120,000 individuals are invited to participate annually (including C officers of the Fortune 2000, Inc 500, institutional members and officers of various professional organizations, subscribers of our media partners and previously validated survey participants). Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. Over 22,000 users were

validated in the 2007 ranking process.

The Black Book survey web instrument is open to respondents and new participants each year from March 4 - May 7 at

http://TheBlackBookOfOutsourcing.com

About The Black Book

Released first in May 2005 by John Wiley & Sons Publishers, “The Black Book of Outsourcing” is the world’s best-selling business book on the subject. With over twenty print runs of the first edition, The Black Book will be re-released in an updated format in March 2008 by Wiley.

Available wherever books are sold, The Black Book is available in five languages as well as in print, digital and audio formats.

2007 ITO Systems Transformation, Revitalization, Re-Engineering & Modernization Outsourcing Vendor Rankings and Results

1512 qualified respondents ranked 85 information technology services suppliers offering some 575 individual or bundled contractual arrangements for ITO transformation processes as part of the Black Book annual survey conducted Q2 2007, via web survey instrument. The Top 20 ITOs in these niche services are of outsourcing are ranked in this report.

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TOP 20

INFORMATION TECHNOLOGY VENDORS

Comprehensive Systems Revitalization,

Transformation and Re-Engineering

2007 RANK

_{ITO VENDOR}

1 UST GLOBAL

2 FUJITSU

3 ACCENTURE

4 TATA CONSULTANCY SERVICES 5 IBM GLOBAL

6 PATNI

7 LARSEN & TOUBRO INFOTECH 8 PEROT SYSTEMS 9 ATOS ORIGIN 10 CAP GEMINI 11 HCL TECHNOLOGIES 12 UNISYS 13 WIPRO 14 INFOSYS 15 EDS 16 CSC 17 ACS 18 HEWLETT PACKARD 19 LOGICA CMG 20 COGNIZANT

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SUMMARY OF KPI RESULTS

TOP SCORE PER INDIVIDUAL CRITERIA/KPI

(Q)

#

Criteria

ITO Vendor

Overall Rank 1 Vendor Overall Preference/Vertical Industry Recommendations UST Global 1

2 Innovation UST Global 1

3 Training Fujitsu 2

4 Client Relationships and Cultural Fit UST Global 1

5 Trust UST Global 1

6 Breadth of Offerings, Client Types, Delivery Excellence TCS 4 7 Deployment and Outsourcing Implementation Accenture 3 8 Customization UST Global 1 9 Integration and Interfaces IBM 5 10 Scalability, Client Adaptability, Flexible Pricing UST Global 1 11 Compensation and Employee Performance Accenture 3 12 Reliability UST Global 1 13 Brand Image and Marketing Communications IBM 5 14 Marginal Value Adds Patni 6

15 Viability TCS 4

16 Data Security and Backup Services UST Global 1 17 Support and Customer Care Patni 6 18 Best of Breed Technology and Process Improvement UST Global 1

ITO VENDORS WITH MOST #1

INDIVIDUAL CRITERIA SCORES

Number of Criteria

ITO Vendor

Ranks #1 of 18

Vendor

Overall

Rank

9 UST Global 1 2 Accenture 3

2 Tata Consultancy Services (TCS) 4

2 IBM 5

2 Patni 6

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OUTSOURCED SYSTEMS REVITALIZATION,

TRANSFORMATION & RE-ENGINEERING SERVICES

Color-coded Stop Light Dashboard Scoring Key:

Green (Top 10%) Scores Better than 90% of IT Services Outsourcing Vendors offering Systems Transformation

Green Coded Vendors have received constantly highest client satisfaction scores.

8.71 +

Clear (Top 33%) Scores Better than 67% of IT Services Outsourcing Vendors offering Systems Transformation

Well scored vendor which have middle of the pack results

7.31 to 8.70

Yellow Scores Better Than Half/ 50% of IT Services Outsourcing Vendors offering Systems Transformation

Cautionary performance scores, Areas of improvement required.

7.30 to 5.88

Red Scores Worse Than 66% of IT Services Outsourcing Vendors offering Systems Transformation

Poor performances reported, Potential contract cancellation status

Less than 5.87

0.00 – 5.87

► ◄ 5.88 – 7.30 ► ◄ 7.31 – 8.70 ► ◄ 8.71 – 10.00

GENERALLY DISSATISFIED DOES NOT MEET

EXPECTATIONS CAN NOT RECOMMEND VENDOR INCONSISTENTLY SATISFED MEETS SOME/FEW EXPECTATIONS RESERVES RECOMMENDATION SATISFICATORY PERFORMANCE MEETS EXPECTATIONS RECOMMENDS VENDOR OVERWHELMING SATISFACTION EXCEEDS EXPECTATIONS HIGHLY RECOMMENDED VENDOR

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SYSTEMS REVITALIZATION & TRANSFORMATION RAW SCORES BY KPI & MEANS

Rank IT0 VENDOR Q1 Q2 Q3 Q4 Q 5 Q 6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18

Overall Mean 1 UST GLOBAL _9.42 _9.62 _{9.17 9.65 9.24 9.00 9.49 9.26 9.04 9.60 9.36} _{9.78 9.20 9.38 9.40 9.56 9.30 9.55} _9.39 2 _FUJITSU 9.16 8.56 9.31 8.73 8.84 9.02 8.96 8.16 7.84 9.08 8.24 8.97 9.21 9.01 9.42 8.97 8.65 8.75 8.83 3 _ACCENTURE 9.04 9.20 8.43 8.78 9.01 6.90 9.57 8.81 9.11 7.39 9.48 8.44 8.99 7.92 8.01 8.11 8.40 9.19 8.60

4 _{TATA CONSULTANCY SERVICES}

9.01 8.05 9.26 8.22 9.30 9.17 9.20 7.75 9.05 7.43 8.91 9.02 8.93 6.55 9.45 8.72 7.79 8.41 8.57

5 _{IBM GLOBAL}

8.75 8.27 5.98 8.07 9.26 9.13 7.28 8.24 9.18 7.23 9.41 9.59 9.54 6.39 9.10 9.04 7.75 8.43 8.37

6 _PATNI

8.89 9.01 7.16 8.95 8.44 5.87 6.92 7.47 5.65 9.03 8.70 7.48 7.65 9.40 7.72 7.49 9.34 9.04 8.01

7 _{LARSEN & TOUBRO INFOTECH}

8.17 8.39 8.34 9.17 8.69 5.84 7.98 7.59 6.35 6.57 7.22 9.39 7.62 8.65 7.44 7.25 8.73 8.80 7.90 8 _{PEROT SYSTEMS} 8.71 7.78 8.03 7.17 6.15 8.17 8.97 8.67 8.63 8.67 8.13 8.27 8.47 6.52 6.29 6.58 7.37 8.02 7.81 9 _{ATOS ORIGIN} 8.65 7.62 8.67 8.02 8.41 5.80 6.32 8.25 8.07 8.20 7.97 8.15 8.33 7.56 5.91 7.63 7.49 7.95 7.72 10 _{CAP GEMINI} 8.00 8.73 8.15 8.55 8.13 7.28 7.58 7.07 8.94 8.34 8.69 7.96 7.72 7.20 5.78 5.47 6.84 7.13 7.64 11 _{HCL TECHNOLOGIES} 8.60 8.44 9.22 8.24 6.49 7.46 8.30 7.41 7.66 7.47 8.89 7.68 8.00 7.32 5.77 5.92 7.26 7.20 7.63 12 _UNISYS 8.38 6.78 8.61 8.91 7.27 6.18 8.27 8.27 7.20 7.92 7.91 7.09 8.03 6.83 6.51 5.93 8.18 6.65 7.50 13 _WIPRO 8.52 7.25 7.42 7.77 8.02 6.50 7.91 7.96 8.41 7.10 8.94 6.58 6.95 7.04 6.40 5.90 8.41 7.47 7.48 14 _INFOSYS 7.51 6.19 5.76 7.65 7.44 7.78 6.38 7.04 8.45 6.12 6.03 6.75 8.72 8.83 8.66 8.41 7.16 7.40 7.35 15 _EDS 8.20 7.37 5.67 7.30 7.45 8.62 7.19 7.88 6.74 8.07 6.73 8.11 8.57 5.97 7.00 5.69 5.90 5.77 7.12 16 _CSC 6.51 5.67 7.18 6.99 6.56 9.04 5.95 7.39 5.49 9.25 7.97 7.38 9.49 5.34 8.78 6.23 6.03 6.56 7.10 17 _ACS 8.42 7.06 7.99 6.58 7.71 7.60 7.47 6.90 7.03 6.40 4.68 7.22 7.83 5.18 6.48 6.79 6.05 7.22 6.92 18 _{HEWLETT PACKARD} 6.44 5.10 6.14 6.02 5.67 8.55 5.98 7.00 5.60 9.02 6.52 5.79 7.06 5.03 8.35 5.60 5.34 5.19 6.36 19 _{LOGICA CMG} 7.22 5.08 6.05 5.66 5.54 8.83 8.51 5.87 5.79 5.98 4.90 6.02 9.00 5.04 7.58 5.18 5.05 5.55 6.27 20 _COGNIZANT 6.06 5.27 6.38 5.85 4.94 9.06 5.73 6.30 5.46 8.81 6.07 4.18 7.02 4.83 5.83 5.27 5.33 5.28 5.98

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THE TOP COMPREHENSIVE SYSTEMS TRANSFORMATION VENDORS

2007 Criteria Key Performance Indicator (KPI) Findings

Operational Excellence of Comprehensive ITO Outsourcing Firms

Comprehensive Systems Transformation Outsourcing Vendor defined as being comprised of 3 main surveyed functions which collectively identify the Top Twenty superior vendors:

Service-Oriented Architecture

Systems Revitalization & Modernization

Platform Conversion, Database Conversion and Application Migrations

Including sub-initiatives: Systems Assessment, Systems Transformation, Interfaces and Implementations

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1. Vendor Overall Outsourcing Vendor Preference by Vertical Industry Recommendations

- Vendor Overall

Preference/Recommendation (Organizational structure meets the needs of stakeholders or customers and stakeholder satisfaction is the most important priority. Is the client likely to recommend the vendor for an outsourcing engagement for Comprehensive Systems Transformation and Re-Engineering initiatives to other shared industry outsourcing buyers?

Rank Q1 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 1 _{UST GLOBAL} _9.55 _9.28 _9.44 _9.42 2 2 _FUJITSU _9.00 _9.15 _9.33 _9.16 3 3 _ACCENTURE _8.96 _8.99 _9.16 _9.04 4 4 _{TATA CONSULTANCY SERVICES} _9.23 _8.72 _9.09 _9.01

5 6 _PATNI _8.69 _9.05 _8.92 _8.89 6 5 _{IBM GLOBAL} _8.09 _9.29 _8.86 _8.75 7 7 _{PEROT SYSTEMS} _8.36 _8.84 _8.93 _8.71 8 9 _{ATOS ORIGIN} _8.45 _8.80 _8.69 _8.65 9 12 _{HCL TECHNOLOGIES} _7.87 _8.68 _9.25 _8.60 10 13 _WIPRO _7.98 _8.47 _9.11 _8.52

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2. Innovation

- Customers are also continuing to push the envelope for further enhancements to which the systems revitalization and modernization outsourcing vendor is responsive. ITO clients also believe that their vendors’ technology is helping them compete more effectively, generate larger revenues and profits, and cut their overhead in ways that were difficult or impossible to accomplish before the initiative was introduced to outsourced service providers.

Rank Q2 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 1 _{UST GLOBAL} _9.48 _9.75 _9.64 _9.62 2 3 _ACCENTURE _8.91 _9.34 _9.35 _9.20 3 6 _PATNI _8.84 _8.99 _9.20 _9.01 4 11 _{CAP GEMINI} _9.17 _7.99 _9.03 _8.73 5 2 _FUJITSU _8.75 _9.27 _7.67 _8.56 6 12 _{HCL TECHNOLOGIES} _7.48 _8.90 _8.95 _8.44 7 8 _{LARSEN & TOUBRO INFOTECH} _6.99 _9.11 _9.07 _8.39 8 5 _{IBM GLOBAL} _7.50 _8.42 _8.89 _8.27 9 4 _{TATA CONSULTANCY SERVICES} _8.10 _8.00 _8.04 _8.05 10 7 _{PEROT SYSTEMS} _7.77 _8.16 _7.40 _7.78

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3. Training

- Outsourcing leadership provides significant and meaningful training opportunities for employees and client staff. Leadership strives to develop technology staff, customer service and consultant employees in particular.

Rank Q3 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 2 _FUJITSU _9.35 _9.39 _9.19 _9.31

2 4 _{TATA CONSULTANCY SERVICES} _9.25 _9.24 _9.28 _9.26 3 12 _{HCL TECHNOLOGIES} _9.24 _9.16 _9.27 _9.22 4 1 _{UST GLOBAL} _9.10 _9.25 _9.15 _9.17 5 9 _{ATOS ORIGIN} _8.38 _8.73 _8.89 _8.67

6 10 _UNISYS _8.81 _8.36 _8.65 _8.61

7 3 _ACCENTURE _9.00 _8.17 _8.13 _8.43 8 8 _{LARSEN & TOUBRO INFOTECH} _7.75 _8.63 _8.65 _8.34 9 11 _{CAP GEMINI} _8.17 _7.22 _9.05 _8.15 10 7 _{PEROT SYSTEMS} _8.01 _8.08 _7.99 _8.03

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4. Client Relationships

- Outsourcing leadership honors customer relationships highly. The relationship with the ITO vendor elevates the customer reputation. Improving customer efficiency and effectiveness is a priority of the supplier. Governance of engagement is neither

complex for buyer nor does it require vendor management attention regularly. There are no regular transparency or quality issues.

Rank Q4 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 1 _{UST GLOBAL} _9.73 _9.58 _9.64 9.65 2 7 _{LARSEN & TOUBRO INFOTECH} _8.94 _9.12 _9.45 9.17

3 6 _PATNI _8.90 _9.15 _8.79 8.95 4 12 _UNISYS _9.09 _8.72 _8.92 8.91 5 3 _ACCENTURE _8.68 _8.93 _8.74 8.78 6 2 _FUJITSU _8.83 _8.48 _8.89 8.73 7 10 _{CAP GEMINI} _7.92 _8.74 _9.00 8.55 8 11 _{HCL TECHNOLOGIES} _8.33 _8.27 _8.13 8.24 9 4 _{TATA CONSULTANCY SERVICES} _7.57 _8.35 _8.74 8.22 10 5 _{IBM GLOBAL} _7.95 _7.92 _8.35 8.07

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5. Trust

-Trust in enterprise reputation is crucially important to Systems Re-Engineering and Transformation outsourcing services clients, as well as prospects. Client possesses an understanding that their outsourcing organization has the people, processes, and resources to

effectively deliver the desired business results, based on its ITO industry reputation and past performance.

Rank Q5 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean

1 4 _{TATA CONSULTANCY SERVICES} _9.35 _9.45 _9.10 _9.30 2 5 _{IBM GLOBAL} _9.40 _9.15 _9.22 _9.26 3 1 _{UST GLOBAL} _9.07 _8.99 _9.65 _9.24 4 3 _ACCENTURE _8.89 _9.20 _8.94 _9.01

5 2 _FUJITSU _8.98 _8.65 _8.88 _8.84

6 7 _{LARSEN & TOUBRO INFOTECH} _8.63 _8.83 _8.61 _8.69

7 6 _PATNI _8.18 _8.79 _8.36 _8.44

8 9 _{ATOS ORIGIN} _8.75 _7.98 _8.49 _8.41 9 10 _{CAP GEMINI} _7.65 _8.36 _8.37 _8.13

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6. Breadth of Offerings, Client Types, Delivery Excellence

- Industry recognized horizontal functionality and vertical Industry applications to manage bundled systems re-engineering services. Vendor routinely drives Operational Performance improvements and results in the areas they affect.

Rank Q6 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean

1 4 _{TATA CONSULTANCY SERVICES} _9.00 _9.46 _9.04 _9.17 2 5 _{IBM GLOBAL} _9.27 _9.10 _9.01 _9.13 3 20 _ADITI _8.98 _8.89 _9.32 _9.06 4 16 _CSC _9.33 _8.74 _9.06 _9.04 5 2 _FUJITSU _9.15 _9.34 _8.57 _9.02 6 1 _{UST GLOBAL} _9.19 _8.87 _8.93 _9.00 7 19 _{LOGICA CMG} _8.57 _9.04 _8.89 _8.83 8 15 _EDS _8.74 _8.95 _8.17 _8.62 9 18 _{HEWLETT PACKARD} _8.20 _8.80 _8.64 _8.55 10 8 _{PEROT SYSTEMS} _8.17 _7.93 _8.41 _8.17

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7. Deployment and Outsourcing Implementation

- Faster Deployments – outsourced modernization solutions eliminate the excessive buyer supervision over vendor implementations. There is a minimized need for consultant management of deployments due to highly astute vendor staff. Transformation services vendor overcomes implementation obstacles and challenges effectively. Technical, organizational, and cultural implementation obstacles are handled professionally and timely. Implementation time exceeds expectations.

Rank Q7 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 3 _ACCENTURE _9.61 _9.59 _9.51 _9.57 2 1 _{UST GLOBAL} _9.31 _9.65 _9.52 _9.49 3 4 _{TATA CONSULTANCY SERVICES} _8.93 _9.34 _9.33 _9.20 4 8 _{PEROT SYSTEMS} _9.14 _8.78 _8.98 _8.97

5 2 _FUJITSU _8.85 _8.99 _9.04 _8.96

6 19 _{LOGICA CMG} _8.04 _8.78 _8.69 _8.51 7 11 _{HCL TECHNOLOGIES} _8.89 _8.27 _7.73 _8.30

8 12 _UNISYS _7.95 _7.98 _8.87 _8.27

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8. Customization

- Outsourcing products and process services are uniquely customized to meet the absolute needs of specific client purpose, processes and models. Little resistance to changing performance measurements clients’ needs vary.

Rank Q8 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 1 _{UST GLOBAL} _9.16 _9.43 _9.18 _9.26 2 3 _ACCENTURE _9.04 _8.95 _8.43 _8.81 3 8 _{PEROT SYSTEMS} _8.55 _8.52 _8.94 _8.67 4 12 _UNISYS _8.67 _8.25 _7.90 _8.27 5 9 _{ATOS ORIGIN} _7.94 _8.59 _8.21 _8.25 6 5 _{IBM GLOBAL} _8.29 _8.09 _8.33 _8.24 7 2 _FUJITSU _7.91 _8.57 _7.99 _8.16 8 13 _WIPRO _8.02 _8.15 _7.72 _7.96 9 15 _EDS _8.42 _8.67 _6.56 _7.88

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9. Integration and Interfaces

– Managed systems transformation services Vendor supports interfaces so information can be shared between necessary applications. Solutions are easily integrated to existing backend systems. Seamless interfaces to legacy applications are performed as required for optimal functioning. Human integration and interface activities are administered precisely. Cross-industry re-engineering services expertise is evidenced by execution and orchestration of multiple modernization products, services and systems.

Rank Q9 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 5 _{IBM GLOBAL} _9.17 _9.00 _9.36 _9.18 2 3 _ACCENTURE _9.04 _9.29 _8.99 _9.11 3 4 _{TATA CONSULTANCY SERVICES} _9.03 _8.97 _9.15 _9.05 4 1 _{UST GLOBAL} _9.10 _9.01 _9.02 _9.04 5 10 _{CAP GEMINI} _8.74 _8.97 _9.12 _8.94 6 8 _{PEROT SYSTEMS} _8.66 _8.15 _8.88 _8.63 7 14 _INFOSYS _8.57 _8.90 _7.88 _8.45 8 13 _WIPRO _8.83 _8.24 _8.15 _8.41 9 9 _{ATOS ORIGIN} _8.35 _7.46 _8.39 _8.07 10 2 _FUJITSU _7.76 _7.22 _8.53 _7.84

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10. Scalability, Client Adaptability, Flexible Pricing

– Revitalization solutions vendor provides flexible outsourcing pricing, allowing

client to choose and pay for the precise functionality and services needed. Invested in significant infrastructure and have the ability to provide services to enterprise organizations. IT products and services meet the changing and varied needs of systems transformation services

customer. Rank Q10 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 1 _{UST GLOBAL} _9.74 _9.41 _9.65 _9.60 2 16 _CSC _8.92 _9.34 _9.48 _9.25 3 2 _FUJITSU _8.87 _9.18 _9.18 _9.08 4 6 _PATNI _8.96 _9.04 _9.09 _9.03 5 18 _{HEWLETT PACKARD} _8.99 _9.12 _8.94 _9.02 6 20 _COGNIZANT _8.73 _8.85 _8.84 _8.81 7 8 _{PEROT SYSTEMS} _8.40 _8.95 _8.67 _8.67 8 10 _{CAP GEMINI} _8.65 _7.88 _8.48 _8.34 9 9 _{ATOS ORIGIN} _7.85 _8.46 _8.28 _8.20 10 15 _EDS _8.09 _8.19 _7.92 _8.07

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11. Compensation and Employee Performance

– Systems transformation outsourcing vendor is focused on building and

developing a strong employee team of producers. Employees act like owners/leaders. Company is moving towards leveraged pay at all levels. Implications of the “contractor mentality” are minimized. Vendor is using effective tools to tie performance metrics to compensation policy and compensating top leaders. FYI, Human resources-related criteria are scored from the client perspective on this indicator.

Rank Q11 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 3 _ACCENTURE _9.19 _9.65 _9.59 _9.48 2 5 _{IBM GLOBAL} _9.17 _9.47 _9.58 _9.41 3 1 _{UST GLOBAL} _9.48 _9.52 _9.09 _9.36 4 13 _WIPRO _8.93 _8.95 _8.94 _8.94

5 4 _{TATA CONSULTANCY SERVICES} _8.55 _9.21 _8.98 _8.91 6 11 _{HCL TECHNOLOGIES} _8.80 _8.67 _9.21 _8.89

7 6 _PATNI _8.52 _8.78 _8.81 _8.70

8 10 _{CAP GEMINI} _8.44 _8.59 _9.03 _8.69

9 2 _FUJITSU _9.03 _7.82 _7.88 _8.24

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12. Reliability

– Transformation and Re-engineering outsourcing supplier meets agreed terms as evidenced by routine, acceptable ITO service level reporting and industry expectations. Depth and breadth of applications/solutions are acceptable in meeting client needs. Online reliability is maximized and outages/downtimes are minimized. Solid product and outsourcing service capacities are demonstrated

consistently. Service levels are consistently met as agreed. Services and support response is maximized by vendor team.

Rank Q12 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 1 _{UST GLOBAL} _9.40 _9.63 _9.58 _9.78 2 5 _{IBM GLOBAL} _9.69 _9.49 _9.58 _9.59 3 7 _{LARSEN & TOUBRO INFOTECH} _9.27 _9.58 _9.32 _9.39 4 4 _{TATA CONSULTANCY SERVICES} _8.85 _9.21 _8.99 _9.02

5 2 _FUJITSU _8.93 _9.10 _8.88 _8.97 6 3 _ACCENTURE _8.48 _8.58 _8.27 _8.44 7 8 _{PEROT SYSTEMS} _7.90 _8.13 _8.79 _8.27 8 9 _{ATOS ORIGIN} _7.59 _8.34 _8.53 _8.15 9 15 _EDS _8.06 _8.10 _8.16 _8.11 10 10 _{CAP GEMINI} _7.83 _8.20 _7.84 _7.96

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13. Brand Image and Marketing Communications

- The technology modernization outsourcing vendor’s sales and marketing processes accurately and appropriately represent service deliverables. Image is consistent with top tech revitalization service rankings. Sales presentations and proposals delivered upon and corporate integrity/honesty in marketing and business development are highly valued.

Company image and integrity are values upheld top-down consistently. Maintains high image and reputation so that customer, manufacturers, MNCs and other buyers of ITO services openly reference their systems transformation vendor representatives as client team members. High level of relevant client communications keeps management, employees and other stakeholders well informed.

Rank Q13 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 5 _{IBM GLOBAL} _9.40 _9.63 _9.58 _9.54 2 16 _CSC _9.25 _9.64 _9.57 _9.49 3 2 _FUJITSU _8.99 _9.36 _9.27 _9.21 4 1 _{UST GLOBAL} _9.47 _9.11 _9.02 _9.20 5 19 _{LOGICA CMG} _8.60 _9.10 _9.30 _9.00 6 3 _ACCENTURE _8.95 _8.90 _9.13 _8.99 7 4 _{TATA CONSULTANCY SERVICES} _8.88 _8.90 _9.02 _8.93

8 14 _INFOSYS _9.05 _8.08 _9.03 _8.72

9 15 _EDS _8.56 _8.28 _8.86 _8.57

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14. Marginal Value Adds

- Outsourced systems vendor cost savings are realized as generally estimated, and not over positioned or

over/underestimated in ways that effect major client satisfaction or costs. Savings expectations such as decreases in firm transformation and engineering handling and support staff are realized. Buyer’s modernization services support costs are reduced significantly. Vendor offers value-adds as a cross-industry outsourcing partner in cost savings technology change management initiatives and creative programs through bundled product design and revitalization services outsourcing. Provides true business transformation opportunities to buyer and opportunities for top line contributions.

Rank Q14 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 6 _PATNI _9.38 _9.36 _9.45 _9.40 2 1 _{UST GLOBAL} _9.65 _9.44 _9.04 _9.38 3 2 _FUJITSU _8.70 _9.00 _9.32 _9.01 4 14 _INFOSYS _8.68 _9.03 _8.77 _8.83

5 7 _{LARSEN & TOUBRO INFOTECH} _8.86 _9.11 _7.99 _8.65 6 3 _ACCENTURE _8.15 _7.49 _8.12 _7.92 7 9 _{ATOS ORIGIN} _8.14 _7.34 _7.21 _7.56 8 11 _{HCL TECHNOLOGIES} _8.04 _6.98 _6.93 _7.32 9 10 _{CAP GEMINI} _6.19 _7.29 _8.13 _7.20

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15. Viability

– Vendor’s viability, employee turnover, financial stability, and/or cultural mismatches do not threaten relationship. This outsourcing vendor takes extraordinary efforts to avoid relationship problems among service providers and the client as well. Senior

management and board exemplify strong leadership principals to steward resources appropriate that impact ITO transformation clients/buyers in particular. Rank Q15 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean

1 4 _{TATA CONSULTANCY SERVICES} _9.51 _9.24 _9.59 _9.45

2 2 _FUJITSU _9.27 _9.37 _9.61 _9.42 3 1 _{UST GLOBAL} _9.58 _9.30 _9.33 _9.40 4 5 _{IBM GLOBAL} _8.95 _8.96 _9.40 _9.10 5 16 _CSC _8.75 _9.04 _8.56 _8.78 6 14 _INFOSYS _8.53 _8.44 _9.02 _8.66 7 18 _{HEWLETT PACKARD} _7.94 _8.50 _8.60 _8.35 8 3 _ACCENTURE _8.89 _7.74 _7.41 _8.01 9 6 _PATNI _7.75 _7.82 _7.58 _7.72 10 19 _{LOGICA CMG} _8.00 _7.07 _7.67 _7.58

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16. Data Security and Backup Services

– In order to provide a secure and constantly dependable transformed systems offering for modernization client entities, an outsourcing vendor absolutely must provide the highest level of security and data back-up services. In some cases, you may find their service in these two areas superior to the security and back-up system in your own firm/corporation.

Rank Q16 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 1 _{UST GLOBAL} _9.85 _9.50 _9.34 _9.56b 2 5 _{IBM GLOBAL} _8.97 _8.89 _9.25 _9.04 3 2 _FUJITSU _9.01 _8.90 _8.99 _8.97

4 4 _{TATA CONSULTANCY SERVICES} _8.46 _8.80 _8.91 _8.72

5 14 _INFOSYS _8.62 _8.53 _8.09 _8.41

6 3 _ACCENTURE _7.78 _8.48 _8.06 _8.11 7 9 _{ATOS ORIGIN} _7.48 _7.09 _8.31 _7.63

8 6 _PATNI _6.75 _8.12 _7.60 _7.49

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17. Support and Customer Care

– Transformation management services outsourcing leadership provides an adequate amount of onsite administration and support to clients. There exists a formal outsourcing relationship and account management program that meets client needs among suppliers for the customer. Vendor evidences successful management strategies of modernization process and design products, and services. Media and clients reference this vendor as a services leader and top producer correctly. Customer services and relationship satisfaction is manifested through significant flagship clients as well as smaller and newest customers similarly.

Rank Q17 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 6 _PATNI _9.14 _9.54 _9.33 _9.34 2 1 _{UST GLOBAL} _9.27 _9.29 _9.35 _9.30 3 7 _{LARSEN & TOUBRO INFOTECH} _8.94 _8.67 _8.58 _8.73

4 2 _FUJITSU _8.22 _8.70 _9.03 _8.65

5 13 _WIPRO _8.60 _8.65 _7.98 _8.41

6 3 _ACCENTURE _7.89 _8.42 _8.90 _8.40

7 12 _UNISYS _8.05 _8.26 _8.24 _8.18

8 4 _{TATA CONSULTANCY SERVICES} _7.52 _7.98 _7.87 _7.79 9 5 _{IBM GLOBAL} _8.03 _7.78 _7.44 _7.75 10 9 _{ATOS ORIGIN} _7.47 _8.03 _6.98 _7.49

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18. Best of Breed Technology and Process Improvement

– Systems Re-Engineering and Transformation services management are considered best in breed. Vendor technology elevates customers via capabilities, equipment, processes, deliverables, professional staff, leadership, quality assurance and innovative initiatives. Consultant services are delivered at or above current/former in-house staff service levels. Vendor employs multiple quality and process improvement initiatives such as Six Sigma, and manifests best-of-breed enhancements applicable to each respective client engagement.

Rank Q18 Rank Overall Company Service-Oriented Architecture Systems Revitalization & Modernization Conversions & Migrations FULL SERVICE SYSTEMS TRANSFORMATION OUTSOURCING Mean 1 1 _{UST GLOBAL} _9.75 _9.41 _9.50 _9.55 2 3 _ACCENTURE _8.94 _9.23 _9.39 _9.19 3 6 _PATNI _8.99 _9.07 _9.05 _9.04

5 2 _FUJITSU _8.49 _8.83 _8.93 _8.75

6 5 _{IBM GLOBAL} _8.82 _8.40 _8.07 _8.43 7 4 _{TATA CONSULTANCY SERVICES} _7.95 _8.50 _8.78 _8.41 8 8 _{PEROT SYSTEMS} _8.31 _7.75 _7.99 _8.02 9 9 _{ATOS ORIGIN} _7.58 _8.43 _7.84 _7.95

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The Outsourcing Management Institute sanctions the annual process by authorizing and endorsing specific quantifiable and qualifiable criteria that objectively judge outsourcing leadership impact and organizational operational excellence as result of managerial control. Bringing true value to outsourcing buyers, job seekers and vendors, Outsourcings Best Managed top fifty ranked vendors, recognized globally as the “Black Book 50” is differentiated from similar judged rankings by not being based on any subjective criteria.

Nearly 4000 global and regional outsourcing providers of various service offerings were graded and analyzed by actual customers, employees, contractors and partners to arrive at the 50 Best Managed Outsourcing Vendors in 2007, the fourth year of the survey process. Recognized as the only unbiased resource for Outsourcing Buyers, Investors and Competitive vendors, it was first included in the initial release of “The Black Book of Outsourcing” in April 2005, (Wiley Publishers), now the internationally best-selling business book, translated into five languages and available in audio book as well.

The purpose of annual updating the list is to provide objective analysis and non-biased advisement to outsourcing buyers and investors.

For more information contact:

Brown-Wilson Group, Inc.

2519 McMullen Booth Road N, Suite 510, Mail Stop 108 Clearwater, Florida 33761

Phone: (727) 784-6689

Web site:http://LOGICA CMG.TheBlack BookofOutsourcing.com

&http://LOGICA CMG.Brown-Wilson.com

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