Certified Supplier Performance Professional






Full text


Mastering the art of managing complex supply chain management

Over the last 6 years, the team at The KPI Institute:

Documented 8,000+ KPIs from 16 functional areas and 25 industries;

Reviewed 1,000+ performance reports from 125 countries;

Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process;

Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we:

Assisted 28,000+ organizations in finding solutions for their KPI needs;

Trained 2,500+ participants in 40+ countries on how to work rigorously with KPIs.

3 Key Business Benefits

Increase business performance by gaining control over the specific processes and actively manage

the interactions with different stakeholders of the supply chain;

Significantly improve business results by working with the right KPIs to monitor your supply chain;

Consolidate your competitive advantage by developing the ability to address, in real time,

the challenges in supply chain performance planning and execution.

“I contacted The KPI Institute for an in-house training with my team. We found both the material and

the way of explaining concepts by doing examples invaluable. I would also say that this is a great value

for money if you want to build the competency within your organization.”

Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

Certified Supplier Performance



Course Overview


Educational Resources

In-house Training Course


During the training course, you will be focusing on developing the right competencies to deal with the challenges of managing complex supply chains. Moreover, you will benefit from a powerful learning experience, by using practical information and top notch performance instruments.

As a key differentiating point, the training course provided by The KPI Institute focuses on a new dimension of supply chain management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use toolkit.

Course Overview


Efficiently manage your activity area based on an in-depth understanding of the supply chain dynamics;

Take adequate measures to avoid specific pitfalls in the cross-functional areas of the supply chain, by monitoring the supply chain system’s performance;

Have a significant contribution as part of the team supporting the supply chain operations areas;

Generate value for your business by applying modern performance management frameworks;

Enhance your practical learning experience by getting full access to a wide variety of relevant resources and ready-to use tools designed to help you attain outstanding results.

At the end of this course you will be able to: Develop a SLA architecture;

Apply the Value Chain Model in redesigning the supply chain network;

Apply tools and techniques for improving supplier performance; Identify KPIs to monitor and improve your supply chain performance; Learn how to monitor and measure performance using Dashboards and Scorecards.


Learning objectives


Professionals activating in the fields of supply chain

Professionals working in departments such as procurement, logistics, retail, manufacturing and distribution or related to the entire supply chain management process, interested in improving the performance of their activities and bringing strategic and sustainable value to their organizations.

Middle/lower management professionals

Individuals such as executives or operational managers at all levels, but also project staff and other supply chain stakeholders which are involved in procurement-related planning, management, project tracking or performance monitoring. The tools and resources offered as part of the “Supply Chain Performance Professional” course enable managers to immediately apply the concepts learned within their organizations.

Supply Chain Management experts

For professionals in the field, it is important to receive a more rigorous approach to Supply Chain Performance, as well as techniques of managing the supply chain processes, which allow them to have a more holistic view of the topic.

The course also offers them examples of good practices in the field, and it represents a great opportunity to learn from the trainer and the other participants who share a great interest in the subject.

Participants profile

Snehal Kaware, Takreer, UAE Will Barr, GLL, UK

“The content of the program is really to the point and easily

customized to the needs of the Oil and Gas Industry.” “Very interested and pleased with the course. I would recommend to senior colleagues.”


Course Overview


Educational Resources

In-house Training Course


Introduction to supply chain

Excellence in supply chain management; Supply chain: characteristics and functions; Supply chain process;

Supply chain management impact on business success.

Procurement component of supply chain

The key role of procurement in the supply chain;

Suppliers selection criteria;

Success factors in supplier selection: competitive advantage;

Contracting : key success factors in driving SLA performance;

Key metrics in SLA: total cost of ownership; Management of supplier panels for value generation;

Activity: Identify the suppliers selection criteria;

Activity: Develop a SLA architecture.

Supplier performance

The motivation for supplier performance management; Challenges in managing supplier relationships;

The cost of supplier performance; Strategy development for supplier performance: the Segmentation Model. Activity: Apply systems thinking principles in the supplier relationship management context;

Activity: Apply Segmentation Model in practice.

Supplier performance sustainability

Performance reviews;

The motivation for performance management in supply chain;

Develop internal capabilities for supplier evaluation;

Tools for supplier evaluation: evaluation form, audit, periodical review;

Activity: Develop a supplier evaluation form.

Inbound logistics

Inbound logistics elements; Demand planning and forecasting: Demand-Supply Balance;

Demand types;

Economic Order Quantity; Working Capital;

Activity: Assess performance through Perfect Order Index.

Efficient Inventory Management

Inventory management categorization: ABC Analysis;

Stock control: stock levels and stock-outs, investigation checklists; Metrics in inventory management: cost to serve, cost to stock, inventory carrying costs;

Activity: Analyze and debate on a case study on improved inventory management.

Outbound logistics

Distribution requirement planning (DRP); Success factors for distribution

planning-country regulations- national holidays, customs procedures;

Transport optimization; Outsourcing in distribution: 3P.

Supply Chain Improved models

Supply chain types: Client Driven Supply Chain, Push/Pull;

Lean Management: Agile Supply Chain; Key metrics in SCM performance: Just in Time(JIT) Just in Sequence (JIS); Bull Whip Effect;

Activity: Analyze a case study on Lean Supply Chain.

Supply Chain performance optimization

The need for network redesign: fish bone analysis;

The modelling and redesign of supply chain networks: Value Chain Model; The benefits of Value Chain Model; Supplier Managed Inventory (SMI) and Vendor’s Managed Inventory (VMI).

Performance management system architecture

Architecture of the performance management system;

Performance management system components;

Performance Management evaluation tools; Activity: Design your department’s performance model.

Introduction to KPIs

Definition and usability of KPIs; KPIs and metrics selection; KPI selection sources; KPI selection techniques; KPI target setting;

KPI documentation as a key success factor; Activity: Apply a KPI documentation form in practice.

Developing and using scorecards and dashboards

Scorecards for monitoring performance;

Development process;

Specifics of Scorecards & Dashboards; Activity: Create your performance scorecard.

Review and next steps

Proactivity in SCM; Buy‐in across the Business; Measuring results effectively; 10 Insights into how to maximize supply chain performance; Learning follow-up within your organization;

Overview of learning and conclusions; Q&A session.

Review and Certification Exam

Course review; Certification Exam.

Day 1 - Supply Chain

Management fundamentals

Day 2 - Supply chain

management and optimization

Day 3 - Data gathering

and visualization



Course Overview


Educational Resources

In-house Training Course



The Certification Exam will take place at the end of the third training day. It contains 75 questions and the necessary score to pass is minimum 50.


Educational Resources

The KPI Infographic;

Fact Sheets:

KPI Definitions, KPIs in Practice, Terminology in Practice, KPI Selection Criteria;


Certified Supplier Performance Professional;


Supplier Scorecard, Distribution Scorecard, Procurement Scorecard;


containing an updated glossary of terms used in Supply Chain Management;

Other resources:

consisting in videos, whitepapers or case studies relevant for Supply Chain Management.

Learning experience


This part of the learning experience is meant to ensure a smooth transition to the face to face training. For a successful learning experience, it is highly recommended to take the following steps:

Introduction – share a message to introduce yourself to the other participants in an

online group;

Pre-course evaluation – complete a needs analysis by answering a short quiz to establish

the current level of knowledge and a section to share expectations. As a part of the self-evaluation, participants can establish personal learning objectives for this training;

Prerequisite reading – Review extra materials in order to have a disciplined overview

and gain a more holistic view upon the subject. This reading includes definitions, terminology and history related theories.

Core course

In order to achieve a high level of understanding and increase the rate with which theoretical aspects are implemented in practice, the course is designed to facilitate experiential learning and ensure a high level of interactivity through open discussion on different topics. The learning experience consists of:

Actively participating in individual and group exercises, in order to apply concepts in practice; Analyzing case studies and identifying solutions;

Filling in templates used as instruments for improving performance; Sharing experiences and best practices from different industries;

Constantly evaluating participants’ knowledge, through short quizzes to support the final test.


After the course, participants are offered the resources and the platforms that will encourage both knowledge improvement and experience sharing. The after-course learning experience is comprised of:

Action plan – submit a plan to state the changes you intend to make in your organization

in terms of supply chain management, 3 days after the training course;

In-house presentation – submit a PowerPoint presentation that you will deliver within

your organization, on key topics covered during the training course;

Additional reading – read a list of resources (books, articles and videos), meant at

ensuring a continuous learning experience;

Follow-up - fill in a survey, 3 months after the course, to determine what you have

successfully applied within your organization, as a result of attending the training course.

Course materials that consist in:

Book of Knowledge;

Course slides; Course notes.

Ready-to-use Performance

Management Toolkit, containing

the following templates:

Performance Management System Architecture;

Desired State of Evolution; Performance Scorecard; Performance Dashboard; KPI Documentation forms.

Premium Associate Membership

on smartKPIs.com available for 6

months, providing access to over

8000 KPI examples;

A supply chain management

report from the Top 25 KPIs;


One webinar from the 2015

Certified Supply Chain

Performance Professional

Webinar Series.


Course Overview


Educational Resources

In-house Training Course


If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Embedded learning

Our aim is to do more than just deliver the course – we want to ensure that your people gain long-term benefits from their training and perform better in their jobs so that you see the return in your investment of your people.

Increased relevance

You can enhance the effectiveness of your training program by incorporating a real live audit with the assistance of the facilitator – making the course more relevant to you and your business.


Each in-house training session is exclusive to your organization – you can introduce company sensitive or market competitive information into sessions, without commercial compromise.

Cost savings

There are clear cost savings to be made – you save on travel, accommodation expenses and employee’s time.


The KPI Institute in-house training is flexible, adaptable and effective, ensuring that you get the best possible learning experience.

Organize this training course in-house

In-house Training Course


The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Each of these courses is developed based on The KPI Institute’s research and aims to provide practical solutions for improving business performance.

Access the Training Courses Catalogue for the complete training offer.

Training Courses Catalogue 2015

“Particularly adept at building and sharing knowledge... creativity, research and exemplary stakeholder management skills were essential to success.”

“A powerful insight into your hidden potential that can drive you to a high level of excellence.”

“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.”

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

Gavin Haberfield, Department of Treasury and Finance, Australia

Alassane B. Ndiaye, Qalinca, Belgium Perviz Aslani, EMBAWOOD, Azerbaijan

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia


Melbourne Office Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org

European Division

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Middle East Division

Dubai Office The Fairmont Dubai Suite 13 - Office 2103,

21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +97 1 4311 6556

M: +971 55 787 6427 office@kpiinstitute.org

SE Asia Division

Kuala Lumpur Office Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia M: 011 3 032 135 office@kpiinstitute.org


Course Overview


Educational Resources

In-house Training Course



Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

Expression of Interest


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Use one of the following options: Complete this form and fax it to your nearest office:

European office:

+40 2 6441 4360

Middle East office:

+97 1 4332 8810

Southeast Asia office:

+97 1 4332 8810

Australian Headquarters:

+61 3 8395 6544

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European office

Alexandru Muntean

alex.muntean@kpiinstitute.com M: +40 7 4706 0997

Middle East office

Teodora Gorski

teo.gorski@kpiinstitute.com T: +97 1 4311 6556

Southeast Asia office

Oana Gavril oana.gavril@kpiinstitute.com M: 011 3 032 135 Australian Headquarters Cristina Duma cristina.duma@kpiinstitute.com M: +40 7 4214 7774

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