BOLDCHAT PRO SERVICES

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A personalized approach to helping you realize

your live chat and multichannel goals.

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WHY PRO SERVICES?

• Right-sized implementation

• Leveraging best practices gained from thousands of implementations • Increasing ROI

THE CLICK LIFECYCLE

During professional services engagements with us, we work with you to identify your goals and gather data and inputs from all stages of the click lifecycle. This helps us identify the most impactful opportunities for BoldChat capabilities. We will plan, execute, measure, and recommend changes based on what we learn.

DURING

Landing Pages Live Engagement Visitor Monitoring Email Capture Conversions Advanced Analytics

BEFORE

SEO Email Marketing Pay-per-click Internet Advertising Traditional Media Social Media

AFTER

Email Follow Up Phone/Mail Retention Programs List Management Scoring

WHY BOLDCHAT?

• Increase sales

completion rates by 50%

• Reduce cart

abandonment by 30%

• Increase average order

value by 20%

• Achieve ROI in

12 months

• Fast implementation

Professional Services with BoldChat by LogMeIn is focused on enhancing the return of your live chat or multichannel initiative. Our best practices focused professional services team can assist in achieving your organizational goals in a fast, cost efﬁcient manner by focusing on:

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FOR NEW CUSTOMERS:

• • Training

• Quick Start

• Express

• Enterprise

• Customer Care

FOR CURRENT

CUSTOMERS:

• Optimization and

Maintenance

The best value in Professional Services with BoldChat is to choose one of our outlined Fixed Scope Packages. These packages guide you through the implementation process, put best practices in place and assist in the further review and measurement of the ROI of your chat or multichannel implementation. The BoldChat professional services team will help you make improvements to your live chat operation so that you can be as successful as possible.

FOR NEW BOLDCHAT CUSTOMERS:

OFFERINGS: FIXED SCOPE PACKAGES - 6 OPTIONS

BoldChat Training Package – 1 month/5 hours

Taking a comprehensive "Train-the-Trainer" approach, this package includes:

• Recorded training sessions (4 total) on BoldChat's chat service offering for a group of administrators, supervisors and agents (consumed within a month)

• Necessary training materials

• Final assessment of the participants' understanding of the BoldChat chat service

BoldChat Quick Start Package – 1 month/15 hours

Focused on time-to-market, this package includes: • Project Launch Requirements Review

• Conﬁguration of chat window(s) for desktop/laptop and mobile visitor experience

• Configuration of static and floating chat buttons • Configuration of other system items

• Advisement on optimal management reporting

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BoldChat Customer Care Package – 3 months/50 hours

For multichannel environments, our customer care package includes:

• Project Launch Requirements Review

• Review visitor journey and invitation requirements for 6-7 use cases across 1 website/brand • Conﬁguration of chat window(s) for desktop/laptop and mobile visitor experience

• Configuration of invitation rule-sets and conversions • Configuration of static and floating chat buttons

• Conﬁguration of departments, automatic chat distribution (ACD) and priority routing • Conﬁguration of other system items

• Advisement on optimal management reporting and dashboards

• Two training sessions for a group of administrators/supervisors and agents

BoldChat Enterprise Package – 6 months/100 hours

Designed with large deployments in mind, our enterprise package includes: • Project Launch Requirements Review

• Review visitor journey and invitation requirements for 6-7 use cases across up to 4 websites/brands • Conﬁguration of chat window(s) for desktop/laptop and mobile visit or experience

• Advisement on optimal management reporting and dashboards

• Two training sessions for a group of administrators/supervisors and agents

With the combination of speed and best practices, this package includes:

• Review visitor journey and invitation requirements for 4-5 use cases across one website/brand • Conﬁguration of chat window(s) for desktop/laptop and mobile visitor experience

• Advisement on optimal management reporting

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FOR MORE INFORMATION, VISIT BOLDCHAT.COM

If your needs don’t match the ﬁxed scope packages we currently offer, don’t worry. We’ve got you covered. In addition to the ﬁxed scope packages our Professional Services team offers custom engagements. Contact us to discuss your needs.

TO GET STARTED

To ﬁnd out more about Professional Services, contact your sales representative or account manager. If you don’t have a sales representative, contact us at 866-753-9933 or

visit: www.BoldChat.com/services

BoldChat Optimization and Maintenance Package – 3 months/40 hours

Following your initial implementation, this package is ideal for additional maintenance of the BoldChat implementation and includes:

• Review of reporting data for support and/or conversion-driven use cases • Maintenance of chat window conﬁgurations

• Maintenance of invitation rule-sets and conversion configurations • Maintenance of static and floating chat button configurations

• Maintenance of department, automatic chat distribution (ACD) and priority routing conﬁgurations • Maintenance of general conﬁguration items