Mobility Management
with FAMOC™
FAMOC™ Overview (1)
Solution Whitepaper
Market Trend & Client (Industry) Challenge
•
Increasingly complex corporate mobile infrastructure
–
platform and application fragmentation
•
A huge spike in the business use of private devices
–
BYOD means more diverse devices everywhere!
•
Business mobility difficult to scale, difficult to manage
and control
- Lack of standardization means no control
•
Security threats
– users are not security-savvy, users
targeted by attackers, physical device loss or theft
FancyFon Mobility Center (FAMOC) is a centralized platform designed to manage mobile device lifecycle from over-the-air provisioning through configuration, application update, security monitoring, periodical data backup/restore to remote troubleshooting. FAMOC is a flexible and comprehensive solution making your mobile workers more productive, providing constant access to information and increasing overall speed of business. The system ensures that mobile fleet is correctly configured in minutes, over-the-air, no matter how many devices are involved. End users no longer need to spend time downloading numerous applications before their mobile device is properly up and running. Email configuration, user settings and the current pricing guidelines are pre-loaded on the device before it reaches the user. No manual intervention, no tethering to a laptop, no hours spent on the phone with IT, are required. With FAMOC your mobile device becomes a truly productive tool, right from the start.
FAMOC ensures:
•
Complete visibility of corporate mobile hardware and software assets•
Centralized and simplified inventory and asset management•
Remote access to critical data and company resources•
Enterprise app stores and advanced application management features incl. custom 3rd party application configurations•
Accelerated and simplified adoption of new and improved services•
Fast, user friendly migration from old to new smartphone devices (including the transfer of contacts, applications and settings)•
Faster problem recognition and remote troubleshooting•
Minimized user / device downtime•
Security policy enforcementIndustry
All sectors: government, telco, financial, energy, pharmaceutical, etc.
Target
• Companies with extensive field/mobile workforce
• Enterprises focusing on data security • Direct target:
IT/infrastructure/security directors and managers
Support language
• Multi-language with a customized server translation option
• Currently available: English / German / Polish
Installation options
• Cloud deployment • On-site deployment
Server and integration
• Multi-tenancy support • Data import support
• Directory Services (Open LDAP, Active Directory)
• External server integration BES 4.x, BES 5.x, Lotus Domino, Exchange, SNMP
• Web Services API • Scalability
Device support
Smartfones and tablets
OS support
Solution description
FAMOC Key Features
FAMOC™ Overview (2)
Solution Whitepaper
Key Benefits
Competitive Advantage
•
Asset management:inventory, connectivity setup, parameter monitoring, configurations and updates, security enforcement, backup/restore/data migration•
Security management: WiFi configuration, password policy, auto-lock, memory encryption, backup, VPN, user restrictions, OTA lock/wipe•
Application management: application provisioning and updates, corporate app store, blacklisting, business apps security and configuration management•
Data access management:unique data, containerization via complete management of business apps, secure access to corporate file server, distinction between corporate and privately owned devices, separate policies based on the device ownership, selective wipe•
End-user self-care: data backup/restore, app management, corporate app store, remote data wipe and device lock•
Remote support: instant diagnostics, over-the-air troubleshooting•
Centralized mobility management and real time view into the mobile environment: automated inventory, simple integration with corporate infrastructure, multi-OS support, multi-server management•
Enhanced data security: security policy enforcement, BYOD support, data protection, data access management, mobile data protection, instant alerting in case of security threats•
Easy and secure access to information and productivity gains: over-the-air device configuration andapplication provisioning, accelerated adoption of advanced business apps, instant access to shared resources, improved decision making capabilities, instant diagnostics and end-user remote support
•
Scalability and flexibility: SaaS/on-site installation option, new devices and services are added seamlessly and cost-effectively•
Cost reduction: eradicated administrative complexity, reduced overall cost and time of technical support.•
Robust capabilities across the leading enterprise OS platforms including Android, iPhone, RIM BlackBerry, Windows Phone 7, Symbian, Windows Mobile and Java JME.•
Incomparable amount of management features withover 2,000 configurable parameters•
Unparalleled range of security-related functions and configurations•
Multi-server management•
Flexibility in providing a hosted service and on-site installation•
Advanced integration capabilities for both integrations with enterprise systems (AD, CA, Exchange) and for integrations using FAMOC WebService - e.g. for SelfCare portals, integrations to existing intranet portalsFunctionality Tour:
Asset Management
Solution Whitepaper
Challenge:
Corporate asset administration and device
lifecycle management
•
Mobile infrastructure inventory
•
Mobility management centralization
•
Application distribution
•
Remote control & configuration
•
Real-time view into mobile assets
•
Reducing overall costs of IT
•
Real-time monitoring and problems identification
•
Complete and automate inventory
―
Device overview
―
Software introspection
―
SIM card details
―
User details & settings
•
Application provisioning
•
Connectivity setup
•
Service activation
•
Configuration and updates
•
Security policy enforcement
•
Backup / restore / data migration
•
Health & parameter monitoring
•
Real-time alerting
•
Over-the-air troubleshooting
•
Device clean-up
FAMOC provides complete visibility of mobile eco-system
and a single point of control over diverse mobile assets
Functionality Tour:
Application Management
Solution Whitepaper
Challenge:
Fast and easy application provisioning
and management
•
Easy access to business apps
•
Software provisioning and installation
•
Version monitoring and updates
•
Corporate apps security management
FAMOC ensures seamless application mangement and
provides secure communication, configuration and data
protection platform for business apps
•
Real-time view of all applications, and
information on their health and usage
•
Seamless application provisioning,
installation & updates
•
Corporate AppStore
•
Integration with external AppStores
•
Security management
―
Malware protection
―
Blacklist/whitelist
―
Installation restrictions
―
Passwords
―
Challenge response authentication
Functionality Tour:
Data Access Management
Solution Whitepaper
Challenge:
Truly mobile data access without compromising
security policy
•
Mobilization of business processes
•
Fast and reliable access to corporate resources
•
On the road cooperation
•
Employees more productive
•
Improved customer service
•
Improved decision making capabilities
•
Corporate data security
Real-time and secure mobile access to corporate resources
•
Connectivity configuration with data and common resources synchronization
(email, calendar, business phonebook)
•
100% secure access to corporate documents via dedicated application called
FancyFon SecureSource:
―
Documents stored on corporate server
―
Files only available in the application’s temporary memory when viewing
―
Encryption and containerization
―
Automatic wipe after closing connection
―
Locking 3rd party applications (forwarding, printing..)
•
A clear distinction between corporate and privately owned devices with
separate policies based on the ownership of the device
•
Data security management and access
control (e.g. unique certificate
management solution)
•
Instant reaction in case of security
•
Connectivity configuration (WiFi settings, browser and APN restrictions,
VPN configuration, etc.)
•
Unique certificate management
•
Private & corporate data protection (encryption, password policies,
auto-lock, etc.)
•
Data & email access control with separate policies for specific
departments/groups of users
•
OTA lock/wipe
•
Backup/restore
•
User restrictions
―
Blacklist
―
installer lock
―
device functionality lock e.g. camera
•
Location
•
Instant alerting and reaction when security is breached
Functionality Tour:
Security Management
Solution Whitepaper
Challenge:
Data protection against loss, theft and misuse
•
Sensitive data control and protection
•
Data access management
•
Automatic lock for devices that breach security policy
•
BYOD support
•
Identification and alerting of threats
― Device loss/theft
― Malware
― Users not being security-savvy
•
Instant reaction in case of security threats
Functionality Tour:
End-User Self-Care
Solution Whitepaper
Challenge:
Enabling employees to manage devices
Over-The-Internet
•
Reducing administrative support time and cost
•
App management with access to corporate AppStore
•
Instant reaction in case of security threats
― Device location
― Reporting device as stolen/lost
― Remote lock
― Device wipe
Empowering end-users to remotely manage their devices
•
Backup/restore
•
Device location
•
API
•
Apps management & corporate AppStore
•
Remote device lock
Functionality Tour:
Remote Support
Solution Whitepaper
Challenge:
Increase in mobile workforce efficiency
through over-the-air support
•
Minimizing end-user effort
•
Application provisioning
•
Configuration support
•
Speedy diagnosis
•
Remote problem resolution
•
Decrease in device downtime
•
Reduction of overall support time and costs
Empowering administrators to remotely support users
in device configuration and usage
•
OTA access to files & apps
•
Remote configuration of settings
•
Instant diagnostics & troubleshooting
•
Permission based remote control over
device screen & keypad
•
Data synchronization with server
•
Create and enforce security policy suitable for
your organization
•
Set separate policies based on the ownership of
the device or for different groups and
departments
•
Allow employees access corporate resources
on-the-road through secure doc containers
•
Automatically lock access based on compliance
status
•
Lock access for bad or non-compliant apps
•
Instantly react when security is breached (wipe
the device clean or remove only corporate data
from it without impacting private resources)
FAMOC Use Cases
Solution Whitepaper
Asset administrator / IT worker
Security manager
Helpdesk worker
•
Remotely install FAMOC on corporate handsets
and wait for automatic data reporting
•
Gain visibility into mobile assets and keep track
of the device usage, user history or location
•
Remotely install applications, setup connectivity,
configure devices
•
Empower employees to report problems with their devices
•
Start a remote access session to view and control device screen and keypad
•
Analyze parameters, check device configurations, synchronize data with server
•
Rmotely troubleshoot the device and instruct end-user on how to avoid similar
problems in the future
•
Quickly setup new devices/users within the system
•
Seamlessly backup data and restore it after a device upgrade
FAMOC Architecture & Setup
Solution Whitepaper
FAMOC architecture
FAMOC comprises a central repository that collects all data concerning the mobile ecosystem, and client components designed to enable the efficient management of a mobile device through its lifecycle.
The FAMOC server is at the heart of the solution, providing the device inventory, managing communication with mobile devices, and handling the administration sessions via a web-based GUI. FAMOC server components may consist of more than one physical server, depending on the configuration, additional fail-over, and a load-balancing or database server may be included. The solution can be implemented as either a hosted service or installed behind the firewall.
FAMOC client components are lightweight software applications, installed over the air on smartphones to communicate with the server via secure data connections. Each application performs a different set of functions, such as remote installations and configurations deployments, device parameter collection, performing data backup and restore, locating devices or launching a remote access session.
Establishing baseline
Onsite installation prerequisites
• Server (e.g. Dell)• Operating System: Ubuntu, CentOS or RedHat Enterprise
• MySQL Database
• Internet connection (port 80, 443 and 11 009)
• VeriSign SSL Certificate
• Internet domain (any level)
Dashboard - single point
of control over complete
mobile device fleet
FAMOC Screenshots (1)
Solution Whitepaper
Remote Access
-remote assistance and
troubleshooting
FAMOC MyDevice
– end-user self-care
FAMOC Screenshots (2)
Solution Whitepaper
Configuration management
- comprehensive policy and configuration
enforcement
FAMOC OnMobile
Customers & References
Gartner Endorsement
FancyFon
Solution Whitepaper
FancyFon is recognized as
the BEST rated European
MDM vendor
on the technical side
in the Mobile Device
Management Software
Magic Quadrant
BEST product rating in:
•
Software distribution
2nd BEST product rating in:
•
Device diversity
•
Inventory management
•
Delivery model
3rd BEST product rating in:
•
Security & compliance
Critical Capabilities for Mobile
Device Management, Gartner,
Company:
US Government Agency
Sector:
Government
Solution:
FAMOC
Reference Case (1)
Solution Whitepaper
Challeng
e
A US government agency required a highly secure mobile device management solution to radically improve the safety of their mobile communications.
The agency required a solution:
•
With top quality security features on the server and handsets•
To introduce a very high level of data security on the handsets, including data encryption, and data auto-destruct policies•
To ensure that sensitive server data is accessed only via secure channels within their premises•
To block any services on the phone that might pose a potential threat to security•
With high scalabilitySo
lut
ion
The agency selected FancyFon's mobile device management (MDM) solution, FAMOC, providing an unrivalled level of security support across multiple mobile platforms. FAMOC configuration and monitoring tools provide effective protection against threats such as viruses, hacking, tapping conversations, loss of data stored on the phone, or even loss of the device itself. The system ensures secure communication between server and mobile devices, protects stored data, and enables seamless corporate policy deployment with differentiated access rules for groups and shared data, including pre-defined user profiles. After successful test trials, FAMOC was rolled out to provide MDM for several thousand government mobile devices.
Bene
fit
s
With FancyFon’s MDM solution, the government agency is able to fully control its mobile environment and avoid potential risks. The main advantage of the solution is that the complex processes associated with the appropriate configuration of phones do not affect the end user. FAMOC puts full control into the hands of the administration team, minimizing end-user effort. The administrator has full remote access to the device, and is able to perform bulk operations, and control all of the processes. If a violation to a security policy is detected, the administrator is alerted to the irregularity.
In order to fully secure the agency’s mobile infrastructure, FAMOC provides:
•
Protected VPN communication•
Advanced WiFi connectivity based on EAP-TLS encryption, with personal certificates•
Password and auto-lock policies•
Device memory and memory card encryption•
Application installation restrictions•
Access point, browser, WiFi and Bluetooth restrictions•
Keep-alive functionality for essential applications•
OTA wipe policy in cases of lost or stolen devices•
Encrypted backup/restore sessionsCompany:
Sanofi Aventis
Sector:
Healthcare (Pharmaceutical)
Solution:
FAMOC & SA24
Reference Case (2)
Solution Whitepaper
Challeng
e
Sanofi Aventis, a multinational pharmaceutical company, wanted to implement a solution enabling the rapid distribution of information and text messages to predefined groups of employees. Additionally, company mobile services were underutilized, and employees were reporting that network and device configuration was too complicated. As a result Sanofi Aventis was looking for a way to boost the usage levels of mobile services used by employees (e.g. network connections, email, calendar and corporate address book synchronization). Sanofi Aventis requirements:
•
Support for multiple mobile platforms (on a divers mobile infrastructure)•
Mass configuration of network connections and email, carried out over-the-air, with zero interaction required from the end user Device integration with collaborative software, e. g. Microsoft Exchange, Lotus Notes/Domino•
Easy access to shared resources (address book, contact database) with automatic data synchronization•
Rapid distribution of information and text messages, with the possibility to define bespoke content to different groups of mobile usersSo
lut
ion
Sanofi Aventis selected FancyFon’s mobile device management solution, FAMOC, enabling centrally managed configuration of telecommunications services (such as email, VoIP, SIP, WiFi), and customized personal settings on any number of mobile phones, in real time.
Additionally, to address a bespoke requirement from Sanofi Aventis, FancyFon developed a mobile application called SA-24, which fully integrated with the FAMOC platform, and was installed remotely onto each end-users’ device. The web-based SA-24 is a console that allows messages to be sent by the administrator, supervisor, manager, or another employee. The console creates groups of employees (regional, operational, support), defines users’ privileges (recipient of content, content editor, the central coordinator), and creates and distributes messages to pre-defined groups of recipients. SA-24 is installed onto each employee handset, to receive, store and also share company information with other colleagues.
FAMOC and SA-24 was rolled out to 800 OS-diverse mobile devices within the Sanofi Aventis network.
Bene
fit
s
FAMOC has empowered the Sanofi Aventis IT team to take full control of the configuration of mobile services (such as email, calendar, and address book synchronization), and no longer requires interaction from the workforce, so that employees can now benefit from the mobile Internet and improve their productivity. Integrated with FAMOC, SA-24 radically improved Sanofi Aventis’ internal communications, enabling the convenient and rapid distribution of information, directly to end users’ handsets. Software installation, configuration and updates are now carried out centrally, and any errors or problems that occur on a device can be addressed remotely by an administrator using the FAMOC Remote Access console.Company:
Vodafone Hungary
Sector:
Telecommunications
Solution:
FAMOC & Vodafone Pakk
Reference Case (3)
Solution Whitepaper
Cha
lleng
e
Vodafone Hungary, a wireless telecom operator, planned to offer its customers a simple-to-use mobile application, enabling the remote activation of services, facilitating contact with the call-center, and providing remote support for end users. Additionally, there was a requirement for the software to display billing information, and perform data backup and cross-platform data migration. Vodafone required a solution providing multi-OS support, intuitive interface, high scalability and easy integration with internal CRM solutions.Solu
tion
Vodafone selected FancyFon’s award-winning mobile device lifecycle management solution, easily integrating with the operator’s internal customer care processes. Using an application installed on Vodafone’s end users’ mobile devices, FAMOC allows the customer base to seamlessly manage their services, access billing information, perform ad-hoc or scheduled data backups, migrate data between devices of different operating platforms, or send a help request for remote troubleshooting directly from their handset, not just when customers are in front of a computer.
The implemented software from FancyFon, called Vodafone Pakk, offers the following functionality: • Data backup/restore– the application provides an intuitive interface for self-service backup sessions,
In addition, Pakk supports cross-platform data migration and ensures that end users will never suffer the negative consequences of losing or upgrading a phone.
• One-click service activation– Pakk provides a simple tool for the remote management of telecom services via a mobile device. The solution presents a list of active/inactive services (such as toll-free numbers, SMS/MMS packets etc.) that are accessible for ordering and automatic provisioning. • Third-party software installation – Pakk enables Vodafone to offer end users a direct connection
with a variety of third party applications, and simplifies the process of downloading third party software. In just a few steps, end users are able to access, install and use selected applications on their device.
• Expense and billing information– Pakk enables users to gain visibility and control over their telecommunications expenses, and provides accurate and transparent reports on telecom spending. • Over-the-air HelpDesk- Pakk empowers users to send a help request directly from their mobile
device and schedule a remote support session, to troubleshoot and fix handset problems with FAMOC's over-the-air HelpDesk solution. Pakk provides IVR visualization functionality to help users navigate Vodafone’s call center menu.
Bene
fits
With FancyFon’s solution, Vodafone was able to significantly differentiate from its regional competitors and offer its customers the ability to manage their wireless services directly via their handset. End user self-service and self-care is available both online and on-mobile. Additional benefits of Pakk include: • Simplified contact between Vodafone and its customers
• Advanced backup and restore functionality, improving data security and simplifying device upgrade • Speedy diagnosis and problem resolution
• Minimized technical support cost • Regular promotion of new services • Promotion of Vodafone’s application store
Contact Info.
FancyFon Software Ltd.
Atrium Business Centre
The Atrium, Blackpool Park
Cork, Ireland
Phone: +353-76-670 9860
Fax: +353-21-238 0226
E-mail:
[email protected]
Web: www.fancyfon.com
web-based administration console FAMOC client components FAMOC Server①Per license (IMEI/ID)
②Installation option ③License charge On-site SaaS Monthly Yearly
Contact FancyFon for current pricing
Yes Yes Yes Yes
Sales Information
Solution Whitepaper
①Demo trial account ②Consulting & support
③Solution type Package Customization • 30 day access to FAMOC
administration console in minutes
• Up to 20 licenses for smartphone management
• Online or onsite training with a comprehensive product tour
• Consulting on mobility management / policy definition and enforcement
• Installation and synchronization (onsite / remote)
• Online or onsite trainings for system administrators
• Technical customer support
Yes Available
