Enabling success
About
Landmark
Technologies
Contents
About Landmark Technologies
3
Background 3
Why are we trusted?
4
Who we work with
5
Our investment in technology
5
Our core values
6
Products & Services
8
Telephony 8
PC Support
10
Managed IT Services
12
Consultancy 14
Meet Our Team
15
Contact 15
Background
Professional and comprehensive technology solutions
We offer a cost effective, fi xed price and responsive support service. Boasting over a decade of experience in the City of London, we are one of the UK’s leading technology providers for businesses looking for a complete service.
Making IT easy to manage
Our aim is to simplify technology by providing you with a single point of contact for all your IT requirements; negating the need to manage multiple suppliers. We do this through providing a combination of Telephony, PC Support, Managed IT and Consultancy Services through one supplier, us.
We also offer a variety of non IT related services through our parent company, Landmark Plc.
We aim to make IT
and telephony easy
to understand, easy
to implement and
easy to manage.
3
Carel Venter,Managing Director Email [email protected]; Call +44 (0) 20 7977 7707; Visit lmktec.co.uk
Who we work with
Years of experience across
multiple sectors
Our business community encompasses clients from all sectors including: law, fi nance & trading, IT & Telecoms, insurance, recruitment and other fi nancial services. Our clients include; Barclays Bank Plc, American Express, Snoros Bank, Convers Bank, Société Générale, Mitsui Sumitomo, Metropolitan Police, Goldman Sachs, Metlife, Deutsche Bank, Hiscox, Lebara Mobile, Truphone, Co-op, Deutsche Bank, HCL, National Rail and EDF.
Our investment
in technology
We invest so you don’t have to
✓We have built our own private cloud
✓We replicate all technology applications across separate ‘maximum security’ data centres
✓We integrate to a highly robust and resilient infrastructure
✓Our network is fully N+1 resilient
✓We provide all clients with diverse internet access
✓We include complete telephony failover as standard
5
4
Why are
we trusted?
Fast
response
Scalable
& fl exible
contracts
24/7 Proactive
technical support
Detailed monitoring
& reporting
One contact
for all
technology
Benefi t from
our investment
in technology
Comprehensive
end to end service
level agreements
Access to
the latest
technology
Landmark Technologies is a safe
pair of hands and we have confi dence
in their ability to provide us with the
critical continuity our business needs.
Stephen Harte, Account Executive
Get in touch with the Landmark Technologies Team
6
Our core values
Our core values are at the heart
of everything we do and we
regularly focus on developing
these values in our services.
Passion
We share a passion
for the difference that
technology can make
in our client’s lives
01
We care about how technology effects theday to day running of our clients business and the impact it can have.
Attitude
We demonstrate
a “can-do” attitude
and foster a mutually
supportive environment
02
We believe that we provide our clients with solutions that help support and drive their businesses forward.Excellence
We ensure that
quality is at the
heart of everything
we do
04
We further believe that our attitude andconviction to always deliver as promised, ensures that excellence is at the core of all our products and services.
7
02
We develop and provide solutions that are in line with our client’s requirements and by doing and delivering what we say we will.
Integrity
We inspire trust by
saying what we mean
and matching our
behaviours to our words
03
Roberto Magni, IT Engineer
Get in touch with the Landmark Technologies Team
A voice that matters
Whether you have a basic or complex requirement, our telephony solution can be tailored to an exact specification to allow complete flexibility around how you want your business to communicate.
Managing telephony expenditure
We offer an extensive set of features included in a single fixed monthly fee, ensuring you can manage all your IT expenditure now and in the future. Our telephony consultants can help you assess how to gain the most from our telephone system through providing you with a solution that combines the best of features and mobility.
Telephony
We partner with
Avaya to provide
an enterprise class,
feature rich, secure and
scalable platform to
support your business.
Products & Services
8
9
Telephony services include:
Line – Whether you need a direct dial, group call or just a simple fax line, we have an option for you. Some of the features included are:
✓ Pickup Groups
✓ Call Divert / Forward
✓ Coverage Paths
✓ Partner Groups
✓ 3 Way Conference
✓ Call Waiting
✓ Call Reports
✓ Voicemail (option to receive by email)
✓ 24/7/365 Support
✓ Unified Communications
✓ Trained Engineer Response
Advanced features include:
• Efax – Send and receive faxes via email from anywhere in the world.
• Digital Line Recording – Looking for call quality monitoring for training purposes? Or perhaps your business needs to be FCA compliant? Record your conversations with the latest recording software. • Reception Answering – Why not have your
main business number answered by professional receptionists in your company’s name?
• Night Voicemail Service – Tailored out of hours messaging.
• Mobile Phone Recording – Record calls made from your mobile.
• Auto Attendant Answering – Personalised automated greeting message with interactive call routing.
PC SUPPORT MANAGED IT CONSULTANCY
TELEPHONY
Mike Smith, IT Engineer
Get in touch with the Landmark Technologies Team
Lintzi Patiris,
IT Engineer Email [email protected]; Call +44 (0) 20 7977 7707; Visit lmktec.co.uk
Landmark Technologies’ telephone
system delivers excellent telephony
services and has supported us
10
11
PC Support
Proactive
Streamlining your existing IT setup.Tailored
Building IT solutions around your business.Personal
Providing you with regular onsite visits.
Complete
Supporting your technology through a mechanism that works for you.
3. Visit
Friendly & approachable. Ask our engineers in person.
1. Call
Call our support line & speak to an engineer.
2. Email
Raise a ticket, receive a quick response & track your issue.
PC SUPPORT
CONSULTANCY TELEPHONY
It’s easy to contact
our support team…
A reliable computer system
means an effi cient business
We offer a range of support packages from fi xed to fl exible cost support. All with you in mind.
We are on IT
Our team comprises of highly skilled engineers that are based on site and are readily available to assist with your IT support requirements.
IT support packages
to suit your business…
All of our services are...
Monitoring
Remote
On-site
Combined
packages
MANAGED IT
Get in touch with the Landmark Technologies Team
Janna Botha,
Your one point of contact
We can manage all your supplier relationships so you do not have to.
Making IT work for you
We believe that businesses should be a product of successful technology through matching our client’s key requirements with the right solutions.
• Procurement – Understanding your business technology requirement and aligning it to the best products and price is key to us.
• Internet – We offer a number of different internet options, from dedicated connections to fully managed networks.
• Hosting – Reliable, secure and accessible – Our promise to clients who use our world class hosting infrastructure.
• Online Backup – Our online backup service allows you to store all your essential business data reliably and secure in the cloud.
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13
We are your
complete
end to end
solution
Managed IT Services
MANAGED IT
CONSULTANCY TELEPHONYWe deal with you
directly and are
your single point
of contact
We ensure you
always have the
right access
We connect you
to the people
that matter
We build bespoke
solutions for your business
PC SUPPORT
Al Satea, IT Engineer
Get in touch with the Landmark Technologies Team
Lucas Kemperman,
IT Engineer Email [email protected]; Call +44 (0) 20 7977 7707; Visit lmktec.co.uk
Landmark Technologies have
been incredibly helpful and
responsive when called to help.
Are you a ...
1
14
SME
fi nding
IT a distraction
from your core
business?
We can help!
Technology in line
with your business
Our aim is to develop technology in line with your company by gaining a clear insight into your business. We do this through taking a consultative approach to understanding what’s important to you, whilst drawing upon our vast experience working with a broad spectrum of clients.
Reliable advice at
your fi ngertips
We are not only a business providing IT services but also an internal IT department.
We therefore understand many of the diffi culties associated with managing technology and ensuring that IT truly provides value to the business.
Consultancy
services include:
• IT Strategy – We provide a consultancy service that will aid you in identifying new technologies, guide you through technology decision making and support you in deciding on the strategic technology direction of your business.
• Cost Management – We provide you with a clear understanding of the costs involved in your IT department and how to effectively manage these to gain the results you need.
• Supplier Management –We will provide you with guidance and support in selecting suppliers and negotiating contracts to ensure you get the best technology at the right price and support levels.
Contact
2
Business
professional
that does not have
time to source the
latest products at
competitive prices?
We can help!
4
Special projects
team
that needs
to be set up in a
new space with
new technology
in a short space
of time?
We can help!
3
Start-up
that is
not sure what
technology
solutions are right
for your business?
We can help!
Consultancy
We would love to do business with you!
Technology is our passion.
Contact us today to fi nd out how we can take
the hassle out of technology for you.
MANAGED IT
CONSULTANCY
TELEPHONY PC SUPPORTWeb:
www.lmktec.co.uk
Email: [email protected]
Tel: +44 (0) 20 7977 7707
@lmktec
Meet Our Team
Carel Venter Managing Director Roberto Magni IT Engineer Stephen Harte Account Executive Richard Gill Executive Chairman Mike Smith IT Engineer Janna Botha IT Engineer Hazel Merlino Marketing Manager David Todd Executive Chairman Lintzi Patiris IT Engineer Clive Caunter Financial Director Al Satea IT Engineer Tim Kiddy Financial Controller Lucas Kemperman IT Engineer Pauline Carrick Accounts Manager
