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Quick Installation Guide

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avast! Reseller Technical Support

[email protected]

avast! Enterprise Administration

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How to Install

System Requirements

AVAST! ENTERPRISE ADMINISTRATION SERVER

Windows XP and higher or Windows Server 2003 and higher all with latest SP

128MB RAM (512MB recommended)

800MB hard disk space

MQ SQL Server 2008 R2 or free MS SQL Server 2008 R2

Administration Console

Windows XP and higher or Windows Server 2003 and higher all with latest SP

128MB RAM (256MB recommended)

250MB hard disk space

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How to Install

Installation process

When AEA Setup Wizard starts, select the preferred language for the installation from the drop-down menu and then click 'Next'.

On the welcome screen click 'Next' to continue

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How to Install

Installation process

After reading the introduction on Read me

screen, click 'Next' again.

You now need to confirm that you have read and accept the terms of the License

Agreement by selecting the option 'I agree'. Then click 'Next' to proceed

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How to Install

Installation process

If you need to customize your installation, you have the possibility here On the following screen you can change the default Destination directory by entering the full path where you want to install avast! Enterprise Administration, or you can click on the button marked '...' and locate the installation folder by browsing your machine and then click 'Next'.

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How to Install

Installation process

You can apply your license or download a demo license valid for 15 days

• You can decide to download the mirror directly from internet or from an other mirror

• Also you have the possibility to

configure your proxy in the case you are using any

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How to Install

Installation process

• The SQL server connection is provided in here

You have also two possibilities:

You can use the Express Edition of SQL server or the Full Edition

On the Installation information screen check your setup configuration before proceeding with the installation. If you missed something, just use the

'Back' button to go back and change the configuration. Then click 'Next'.

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How to Install

Installation process

Mirror Creation status if you selected to generate the

Mirror during the installation. Depending upon the speed of your machine, it may take a few minutes to complete

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How to Install

Installation process

You will be asked to generate a new self-signed

certificate for the EAS server, please just click on the button “Generate New…”

End of the installation process Then confirm by clicking the “Generate”

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How to Deploy

Console Interface

You must provide the EAS server name

(you can detect it if you are not sure by clicking the button “Detect servers”)

You must provide your username and

password . The default username is “Administrator” and the default password is “admin”

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How to Deploy

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How to Deploy

Computer discovery task

You can use the predefined one or create a new “Discovery task” to find all your computers in the network

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How to Deploy

Computer discovery task

If you decide to use the predefined or define a new computer “Discovery task”, please make sure to review the settings of this task in order to provide the right information.

You can chose to find the

computers by using the windows Active Directory or the NT LAN Manager.

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How to Deploy

Computer discovery task

From here, you can select the right EAS

server if you have more than one

Then run the task to find the

computers by double-clicking it or do a right-click and select “Run”

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How to Deploy

Computer discovery task

After run the task you will get the created “Computer catalog” with the list of found computers

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How to Deploy

Installation package creation

After getting the compute catalog, you need to create an installation package. Go to “Installation package” menu, right-click and select “Create package”. Give a name to your package to find it easily.

Select the package component then click on “Edit” to customize it. Once done click “OK” and “OK”

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How to Deploy

Installation package creation

The created installation package will be seen in the installation packages list. This package will be used during the deployment task creation

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How to Deploy

Deployment task

Go to the task menu and create a new task by right-clicking into the panel and select “Create New…”

You will need to specify some details for this task.

• Name of the task to find it easily

• A comment (optional)

• The type (Deploy managed product)

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How to Deploy

Deployment task

Now, you must select the created installation package and chose if you want to remotely deploy or generate a self-extract .exe file that you can use to install manually the managed product on a machine

Then select the Reboot option, if you want to reboot or not your machine once the deployment is done.

Then click the menu item “Login Accounts” for the next step

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How to Deploy

Deployment task

Now, you must provide a login account with enough rights to access the

machines in your network and install an application.

Please make sure to use the following syntaxes for the Account field

Workgroup\Username (For Workgroup)

Domain\Username (For Domain) then click the menu item

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How to Deploy

Deployment task

After that, you will need to select the computer(s) you want to deploy on. If you want to deploy on all of them, then keep the star mark.

You also have the possibility to exclude one or more machines from the list

Or, you can just select the ones you want by click the “browse” button in the “computers”

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How to Deploy

Deployment task

you can just select the computers you want from the computer catalog,

there is the possibility to do a mass selection with “Ctrl” key, then click “OK”

You will see the list of selected computers in the “Computers” section.

Then click the menu item “EAS” for the next step

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How to Deploy

Deployment task

Here, select the right EAS server if you have installed more than one

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How to Deploy

Deployment task

You have the option to schedule the deployment task if you need to run it automatically at a specific date and time

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How to Deploy

Deployment task

Here, you have the option to chose to run an other task once the

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How to Deploy

Deployment task

Here, you have the option to chose to run an other task if the deployment task fails. After click “OK” to finish the deployment configuration

Go to find the created deployment task under Client-side-tasks -> Deployment task

Right-click on the created task and select “Run” to start it

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How to Deploy

Deployment task

Refresh the panel with “F5” or right-click in the panel and select

“Refresh” to see the current status of the running task. You can do it every 30 seconds

You will see a green icon which means that the task is running without any problem

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How to Deploy

Deployment task

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Information recources

Avast! Web Site

:

http://www.avast.com

Avast! Web Forum

:

http://forum.avast.com

Topics about new issues

Solutions about known issues

Avast Support Center

:

http://support.avast.com

Knowledge Base

F.A.Q

Documentation

Installation Guides

Videos tutorials

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avast! Reseller Technical Support

Avast Support Center Ticketing System on

http://support.avast.com

Important

: For any technical help you will need from us, please be aware that

you must create a ticket in our Support Center Ticketing System.

How to submit a ticket to Reseller Technical Support

Department?

* First of all, you have to register to get an account

1. Login

2. Create a ticket

(by clicking the link “submit a ticket”)

3. Select the Department

(RESELLER SUPPORT)

4. Select the Ticket priority

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Your ticket must contain as much information as possible!

Detailed description of the problem

Hardware information

(server/client hw configuration)

Software information

(OS,installed application list ..)

Network topology/configuration

(for ASOA & AEA)

Other logs

(event viewer, third party tools etc.)

avast! log files (Important )

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Enterprise Administration console log files:

C:\Program Files\AVAST Software\Enterprise Administration\DATA\log

avast! Support

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Feedback communication

F.A.Q

Product features (wish list)

Product incompatibility report

Missing information

• Web

• Quick guides/product manual

References

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