Easy Setup Guide. Microsoft Exchange/SharePoint Hosting THE QUICK WAY TO GET YOUR AND INTRANET UP AND RUNNING!

Microsoft

®

_{Exchange/SharePoint}

™

_Hosting

THE QUICK WAY TO GET YOUR E-MAIL AND INTRANET UP AND RUNNING!

Your Microsoft

_{Exchange/SharePoint}

_{Hosting Package}

As a member of the Microsoft®_Joint

Develop-ment Program, 1&1 Internet Ltd. offers advanced hosting technologies based on Exchange Server 2003, Windows Server™ 2003, and Internet Information Server (IIS) 6.0. With Microsoft®

Exchange and SharePoint™ Hosting 1&1 sets new standards in reliability, security and functio-nality while giving you more freedom to scale

your business and enterprises. In this Easy Setup Guide you will find all the information you need to get a head start on your Exchange Hosting or SharePoint™ package. For further reading we recommend our in-depth FAQs and other infor-mative guides in PDF format which you can download in the 1&1 Control Panel.

https://admin.1and1.co.uk

Control Panel URL 1&1 account number 1&1 Control Panel password E-mail address

(Please store this data carefully and protect it from unauthorised access.)

As you set up your 1&1 Exchange/SharePoint™ Hosting package, record important details here for easy reference.

The 1&1 Control Panel – Secure Online Management!

With your account number and password you can access your personal secure customer area – the 1&1 Control Panel – at https://admin.1and1.co.uk. It is a simple, user-friendly interface which makes web hosting easy. With your Control Panel you can set up domains, e-mail addresses, and more – all within a few mouse clicks.

The bar at the top of the Control Panel includes a quickbar with coloured icons for the most popular applications, and an ‘Order’ button where you can order additional services. Use the left navigation bar to

access your domain or e-mail management, to set up your Exchange account or your Share-Point™. Also access your applica-tions, billing information, the order section, or downloads here.

Package Administration – Administration Section

The “Package Administration” page gives you access to all features and programs in your package.

You are here. This is the path you took to get to the page you are on. Click on any of the pages before to return to them.

In the top section, you can log out of the Control Panel, by clicking on the ‘Logout’ button.

To consult context help, FAQs, Easy Setup Guides, or to contact support, use the "Need Help?" section located at the bottom of the left navigation bar.

Once you have chosen a menu item in the left navigation bar, use the overview tables to manage your Exchange or SharePoint™ Hosting package or choose your topic directly from the menu page.

My Account – Customer Section

The “My Account” page presents your “Package Overview”, where you can select the package you would like to work on. Moreover, you can access all the important user settings, billing information and aids, downloads, information on the Affiliate Programme, messages, and general product news through this page.

5

Thank you for choosing 1&1’s Microsoft®_{Exchange/ SharePoint™}

Hosting package! Once you’ve made it through these 53 pages you will have a firm grip on your Internet presence. How to get your web-site on the Internet, how to configure a new e-mail address, plus adding on a domain to your package will be a breeze. Everything you need for a quick and easy start is presented here – useful hints and tips make it simple to create your perfect website.

We are very happy that you have joined our community of over 3 million valued customers, which contin-ues to grow as we bring you the latest technology and most competitive prices. We value your business and hope that you will enjoy being an important member of the 1&1 Internet community.

Welcome to Your Microsoft

Exchange/SharePoint

_{Hosting Package}

Learn how to use the 1&1 Control Panel to

Set up your domain name

Set up your SharePoint™ Web

Use your Microsoft Outlook

_{Exchange account}

Whether you are a beginner or an expert, you’ll find a lot of useful information, tips and tricks in 1&1’s Easy Setup Guides.

Microsoft

_{Exchange/SharePoint™ Hosting: Quick, Easy, Online!}

1&1 – Your Perfect

Internet Partner

Your website will be hosted on one of the fastest, safest, most efficient, and most secure servers avail-able, all located in ultra modern, high-performance Data Centres. We are able to provide you with state-of-the-art operations and maximum accessibility at all times. So, you can sit back and relax as more users will be able to receive your data, faster. 1&1’s goal is to provide our customers with high

quality products at the most competitive prices. As a member of the United Internet network of com-panies, we have formed strong partnerships with major global players such as Microsoft®_{, renowned}

Linux®_{distributors, and Cisco Systems}®_{. Whatever}

your Internet needs may be, we can offer you innova-tive ideas and tailor-made solutions.

Over the last ten years, we have become one of the most prevalent global Internet leaders. Our excellent reputation in the market is built on our long-standing relationship with our customers, business partners, and employees.

State-Of-The-Art & Incomparable:

The 1&1 Data Centres

Contents

1.

2.

3.

4.

5.

6.

7.

8.

If you have any further questions, resources are available for you, such as our in depth FAQs and PDF files, which you can download from the Control Panel.

Not all features described here are available in every package. To find out more about what your web hosting plan includes and other plans which we offer, please visit http://1and1.co.uk.

Copyright © 2004 1&1 Internet Ltd. All Rights Reserved.

Reproduction in any manner whatsoever without the written permission of 1&1 Internet is strictly forbidden.

Trademarks used in this Handbook: 1&1 Internet is a registered trademark of 1&1 Internet Ltd.; Exchange Server, Internet

Explorer, Internet Information Server (IIS), SharePoint, Windows Server, and Windows are registered trademarks of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. 1&1 Internet disclaims any proprietary interest in trademarks and trade names other than its own.

7

CONTENTS

Open your web browser and you can access the Control Panel through 1&1’s homepage by typing http://1and1.co.uk and clicking on

‘Customer Login’ > ‘1&1 Control Panel’.

Alternatively, launch the Control Panel directly under https://admin.1and1.co.uk.

Enter your account number and the password you chose when ordering your package.

Once you have added on a domain to your web hosting plan or if one is included in your package, you may also use the domain name and your pass-word to log on to the Control Panel.

Step 2.

Step 1.

1

.

Getting Started – The 1&1 Control Panel

The 1&1 Control Panel provides you with a simple, user-friendly interface to configure and man-age all the settings and options in your web hosting plan. You don’t need extensive technical knowledge, just have fun.

9

GETTING STARTED – THE 1&1 CONTROL PANEL

Each package is listed with the contract number and its status in separate sections on the My Account page.

Click on the package you would like to work on, to bring you to the Package Administration page.

Please note: By default, one free subdomain (e.g.

s12345678.websitehome.co.uk) is included in each package.

On the Package Administration page, you can choose between the different menu items (‘Domains’, ‘Exchange Hosting’, ‘Order’, etc.) you would like to work on.

We recommend you start by selecting ‘Domains’.

Navigation Tip

All menu items can be reached in two ways: Via the left navigation bar, or via the page menu items.

Step 4.

Step 3.

Click on ‘Domains’. In the overview table’s toolbar, click on ‘New’. This will bring you to the Add-On-a-Domain process.

Navigation Tip

1&1 offers a functional toolbar on the Domain Overview page. Click on its menu items as needed. If your browser is Javascript-enabled, you can choose each action directly by selecting the domain in ques-tion and clicking on the arrow beside the menu item.

To check if the domain name you want is still avail-able, type it into the field labelled “Domain name”. A domain name contains both the name of your choice plus a top level domain (TLD) such as .co.uk, .com, .org, .net, or .info.

For example, “domain-of- your-choice.co.uk” is valid while “domain-of-your-choice” is not. Click on

‘Next’.

Step 2.

Step 1.

2. Domains

If you would like to set up your website on the Internet, with both individual content and appear-ance, then you will need a memorable web address.

Add-On-a-Domain Process

Order or transfer a domain with 1&1. Or point your domain to 1&1 name servers – for domains with any top level domains (TLDs).

11

DOMAINS

If the domain is not yet registered, you will be told it is available. Once you have read and accepted the “Terms and Conditions”, click on ‘Next’ to continue the Add-On-a-Domain process.

Determine the registrant data for the new domain, thus choosing who shall appear in the WHOIS records as registrant and administrative contact. Use your own name with your 1&1 user details or that of any other person of your choice. This data can be updated at any time.

Click on ‘Next’ to continue.

Confirm the final details and click on ‘Submit’ to complete your order.

You can check the status of your domain under

‘Domains’.

Step 5.

Step 4.

Step 3.

Transfer a Domain You Already Have

Click on ‘Domains’. In the overview table’s toolbar click on ‘New’. This will bring you to the Add-On-a-Domain process.

Enter your domain name into the field labelled “Domain name”.

Click on ‘Next’.

The system recognises that the domain name is already registered and displays the current owner.

Choose the “Transfer of Registrar to 1&1” option. Once you have read and accepted the “Terms and Conditions”, click on ‘Next’ to continue the Add-On-a-Domain process.

Determine the new registrant data for the transferred domain, thus choosing who shall appear in the WHOIS records as registrant and administrative con-tact. Use your own name with your 1&1 user details or that of any other person of your choice. This data can be updated at any time.

Click on ‘Next’ to continue.

Step 3.

Step 2.

Step 1.

Click on ‘Domains’. In the overview table’s toolbar, click on ‘New’. This will bring you to the Add-On-a-Domain process.

Enter the domain name including the top level domain (TLD) and click on ‘Next’.

The system will recognise that the domain is already registered and will provide you with the viable transfer options.

Step 1.

Confirm the final details and click on ‘Submit’ to complete your order.

You will then receive an e-mail informing you of the next steps to take.

Check the status of your domain transfer under

‘Domains’. At the bottom of the Domain Overview

table refer to the section "Domain Transfer Status".

Step 4.

13

DOMAINS

Point Your Domain Name Server (DNS) to 1&1

Please note: By pointing your domain name server, your domain remains registered with your current registrar –

Select the option "Point your domain to 1&1 name servers and keep your current registrar ". This way, the domain name will be recorded in our systems and you can use our mail system and web space for this domain.

Click on ‘Next’ to continue.

On the next page choose your mail servers. Double check the settings of your DNS pointing.

If everything is correct, click on ‘Submit’. Then tell your current registrar to change the DNS entries accordingly so that your domain name points to 1&1’s domain name servers.

IMPORTANT NOTE

To make your pointed domain name fully operable with 1&1 services, ask your registrar to set up ONLY and EXACTLY the two 1&1 name servers specified in the Add-On-a-Domain process. If you have any other name servers set up or fail to use both name servers, the situation could result in misdirec-tion of requests for your domain.

Step 3.

Step 2.

15

DOMAINS

Basic Information on Pointing DNS to 1&1

After your current registrar has changed the name servers, it will take the information between 24 and 48 hours to propagate in the domain name system. In the meantime, we recommend uploading your website onto our web servers to avoid downtime. During the DNS pointing setup phase, we help you avoid the risk of losing e-mails by checking the cur-rent e-mail settings ("mail server records") of your domain. You have the choice of switching directly to 1&1 mail servers or keeping your old mail servers until the new name servers have been distributed in the DNS.

Once this has happened, we notify you per e-mail. To activate your newly set up e-mail addresses for the external domain name in the Control Panel, click on

‘Domains’ and select the respective domain by

tick-ing the box beside it. In the overview table’s toolbar click on the ‘DNS’ arrow to open the drop-down menu. Choose ‘Edit DNS Settings’.

The DNS will need up to 48 hours to propagate the new mail servers. During this short interim period, you should check the e-mail accounts with both your old provider and 1&1. Finally, you can cancel your e-mail settings with the old provider and fully use your domain name with 1&1 Internet Ltd. – without any loss of information! We also offer you the possibility of pointing your 1&1 domain to another provider if your web hoster supports this option.

Basic Information on Domain Contact Details (Reg-C, Admin-C, and Tech-C)

You can choose a different contact person for differ-ent aspects concerning a registered domain. In the registrant (reg-c, owner of the domain) section insert the contact information you are registering the domain for. In the administrative contact (admin-c) section insert the name of the person responsible for administrative (nontechnical) questions such as rights, changes of ownership, etc. Admin-c may be the same as or a representative of reg-c (see above). The tech-c is the technical contact person for all technical questions that deal with the registered domain. By default this is 1&1 as your provider, but you can change this information to any other person you like. To change one or more contacts for your domain name in the Control Panel, click on

‘Domains’ and select the respective domain by

tick-ing the box beside it. In the overview table’s toolbar click on the ‘Contact’ arrow to open the drop-down menu. Choose the contact detail to be changed.

Advanced Domain Administration

If you are an advanced user, you may want to fine tune your 1&1 package precisely to your needs. 1&1 offers you the possibility to point your DNS, your mail exchange (MX) records, or your IP address (A records) to an external web hoster, if the provider of your choice supports this option.

Click on ‘Domains’. Tick the box beside the domain you would like to work on. In the overview table’s toolbar click on the ‘Destination’ arrow. From the drop-down menu which opens, select ‘Edit

Desti-nation’.

After selecting to forward your domain name, fill in the web address you would like visitors of your 1&1 domain name forwarded to, and a title which will be displayed in the browser’s title bar.

You may also enter “Meta” information in both the “Meta description” and the “Meta keywords” fields if you would like search engines to index your page. Click on ‘Save’.

Step 2.

Step 1.

Domain Destination: Domain Name Forward (Exchange Hosting Package Only)

Do you already have an established website, but would like to use your 1&1 domain name for it? Instead of creating a whole new website, simply forward your 1&1 domain name to the existing website!

17

GETTING STARTED

DOMAINS

To create a new subdomain, click on ‘Domains’ and select the respective domain by ticking the box beside it. In the overview table’s toolbar click on the

‘New’ arrow to open the drop-down menu. Choose ‘Create a Subdomain’.

On the next page that shows, you will find a com-bined text field and a drop-down menu containing all domains included in your package.

In the text field enter any terms or names to suit your needs and choose an existing domain from the drop-down menu. Then click on ‘Create’. On the same page you will also find a list with all existing subdomains. If you would like to delete a subdomain, click on the ‘Delete’ button beside it.

Step 2.

Step 1.

Subdomains (Exchange Hosting Package Only)

If you would like to clearly organise your domain for different parts of your business, different sections of your website, or various user groups, you can set up subdomains for your existing domain.

Once you have a domain name set up, click on

‘E-mail’. In the overview table’s toolbar click on ‘New’.

Navigation Tip

1&1 offers a functional toolbar on the E-mail Overview page. Click on its menu items as needed. If your brow-ser is Javascript-enabled, you can choose each action directly by selecting the e-mail address in question and clicking on the arrow beside the menu item.

Enter any names or terms to suit your needs in the text field in front of the “@” of your new e-mail address (e.g. “your.name”). Next, choose the domain part from the drop-down menu.

Select whether to create a mailbox or forward e-mails sent to this address to another account. Click on ‘Next’.

Catch-All Account:

You can create an account which “catches all” e-mails sent to your e-mail address’s domain part. Place an asterisk in the local part, e.g. *@domain-of-your-choice.co.uk to receive e-mails sent to

info@domain-of- your-choice.co.uk and [email protected], etc.

Step 2.

Step 1.

3. E-mail (SharePoint

_Only)

Under the menu item ‘E-mail’ you will find your active e-mail addresses and the option to set up new e-mail addresses. To set up personalised, memorable e-mail addresses, add on a domain name to your package first (see 2. Domains).

19

E-MAIL (SHAREPOINT

_ONLY)

Define up to three delivery targets to complete the setup of your e-mail address. Choose either to set up a mailbox or an e-mail forward as e-mail delivery target. Then, if needed, repeat the process to create up to three delivery targets.

Setting Up a Mailbox

After selecting “Mailbox” and clicking on ‘Next’, you will see a mailbox name and a field to type in your password. Repeat the password.

Take a moment to write your password down on the form provided at the beginning of the Easy Setup Guide – you will need it when configuring your mail program (see Set up Outlook®_{Express with}

1&1 Mailbox).

1&1 keeps your e-mails in a mailbox until you collect them through your e-mail program.

You may also choose to enable Virus Protection for your e-mail account. 1&1 and Symantec Corp. work together to bring you a comprehensive Virus Protec-tion – to enable it, choose the radio button “On”. To order additional Virus Protection modules, click on the ‘Order’ button in the top right-hand corner of the Control Panel.

If needed, proceed to define a second and a third e-mail target.

Setting Up an E-mail Forward

After selecting “Forward”, you need to define a for-warding destination for it, so that an incoming e-mail will immediately be passed on to an existing e-mail address.

Fill in the e-mail address you would like your e-mails forwarded to.

If needed, proceed to define a second and a third target destination.

Review the settings for your new e-mail account and then click on ‘Save’. The e-mail address will be acti-vated in a few minutes.

Please note: E-mail retrieval via WebMail or local

mail programs will only work once the account has been activated.

For further settings, like the auto-responder, click on

‘E-mail’ and select the respective e-mail address by

ticking the box beside it.

In the overview table’s toolbar click on the ‘Settings’ arrow to open the drop-down menu.

Choose ‘Auto-responder’ to make the required changes.

The auto-responder automatically responds to e-mails sent to the address. For example, use it for sending out-of-office message replies when you are on holiday.

Step 5.

Step 4.

21

E-MAIL (SHAREPOINT

_ONLY)

Open Outlook®_Express.

From the menu bar of the program, choose

‘Tools’ > ‘Accounts’. Click on ‘Add’ and select

“Mail” from the list that opens.

In the panel that now appears, enter your name or the name you would like to appear in the “From” field.

Then click on ‘Next’ and enter the exact e-mail address you have just created

(e.g. [email protected]). Click on ‘Next’.

From the next window, choose the option “POP3” to set up a POP3 mailbox account: Enter the following data:

Incoming mail server: “pop.1and1.co.uk” Outgoing mail server: “auth.smtp.1and1.co.uk” Click on ‘Next’. In the following window, use the password and mailbox name you wrote down when setting up the e-mail account in the 1&1 Control Panel. Click on

‘Next’ and then on ‘Finish’.

Step 2.

Step 1.

Set up Outlook®_{Express with a 1&1 Mailbox}

To retrieve your e-mails from your 1&1 mailbox and to send e-mails from your account, use a local e-mail program like Outlook®_Express.

Begin by opening a web browser, for example Internet Explorer®_{, and enter}

https://webmail.1and1.co.uk in the address bar.

Or reach 1&1 WebMail under ‘E-mail’ in the left navigation bar in the Control Panel.

Go to ‘E-mail’ and in the E-mail Overview table in the column “Targets” click on the ‘Mailbox’ of the e-mail address you like to access.

Step 1.

1&1 WebMail

Use 1&1 WebMail to read and send e-mails using any web browser. 1&1 WebMail provides the functionality of a full e-mail program at all times.

Configure your e-mail account for the SMTP-Auth feature, to ensure that all e-mails sent from your SharePoint™ Hosting account will be accepted. Go back into the “Tool” menu item.

Click on ‘Accounts’ > ‘Mails’ > ‘Properties’ >

‘Servers’ and select “Server requires authentication”.

Under ‘Settings’ select the option “Use same set-tings as my incoming mail server in the Log on Infor-mation panel”.

Finally, click on ‘Apply’.

If you log in using a domain name and your 1&1 password, you will see an overview of all your mail-boxes.

To access only one account, log in with that e-mail address and its password.

In the selected account, you can change your pass-word, create or change your signature, and have full access to your WebMail address book. 1&1 WebMail communication is protected by SSL-encryption.

Please note: Only mailbox account addresses can

be accessed through WebMail, while forwarded addresses cannot.

Step 2.

23

E-MAIL (SHAREPOINT

_ONLY)

Log in to the Control Panel with the account number and password you received from 1&1.

On the "My Account" page click on your Exchange Hosting package to bring you to the Package Admin-istration.

Next, choose ‘MS Exchange Account’.

In the MS Exchange Account Overview, click on the

‘Set Up’ button beside the user name entry

“e<nine digit number>”.

Please note: Once you have set up your Exchange

account, you can edit its settings at any time. On the Exchange Account Overview page, beside the respec-tive Exchange account, click on ‘Edit’ and make your changes.

Step 2.

Step 1.

4. 1&1 Exchange Hosting (Outlook

_{2003, OWA)}

Configuring Your Exchange Account in the 1&1 Control Panel

Your Exchange Hosting package comprises Exchange account e-mail storage space and Outlook® 2003. Plus, you can access your e-mail using the web-mail component Outlook Web Access (OWA). Enjoy efficient groupware functionality at its best!

25

1&1 EXCHANGE HOSTING (OUTLOOK

_{2003, OWA)}

On the next page, choose whether to create a new or to use an existing sender e-mail address with your Exchange account user name.

Please note: The sender e-mail address will appear

in the From field of all your e-mails. If you do not specify your sender e-mail address, recipients will see e<8 digit number>@exchange.1and1.co.uk as sender address of your messages.

Creating a New Sender E-mail Address For a new sender e-mail address, enter any names or terms to suit your needs in the text field in front of the "@" labelled "Local part". Next, choose the domain from the drop-down menu.

Finally, determine a password for your e-mail address. The password should be 6-8 characters long.

Please note: You can only create one e-mail

address per Exchange account. To have additional e-mail accounts, go to ‘Order’ in the left navigation bar and order additional Exchange Hosting packages. By default, you can create an e-mail address with the subdomain included in your Exchange Hosting pack-age. If you would like to create a personalised e-mail address, please add a domain to your package first (see 2. Domains).

Using an Existing Sender E-mail Address To use an existing sender e-mail address (e.g. regis-tered with a web mail service), enter your e-mail address in the text field "E-mail address". In the field "Exchange account password" enter any password of your choice. It should be 6-8 characters long.

Next, check the e-mail address’s mailbox you have entered for a 1&1 activation e-mail. In this e-mail you will be provided with an activation code. Make a note of it.

Return to the MS Exchange Account Overview in the 1&1 Control Panel. Click on the ‘Activate’ button beside the e-mail address you have set up and insert the activation code.

Please note: It is possible to send and receive

e-mails via your e-mail address using the Exchange account. To do this, please make sure to redirect your e-mail address to your Exchange account.

Use your provider’s e-mail forward option and enter your Exchange account as target (e.g. e<8 digit number>@exchange.1and1.co.uk) to forward your current address to your new 1&1 Exchange account.

27

1&1 EXCHANGE HOSTING (OUTLOOK

_{2003, OWA)}

(Optional)

After you are finished setting up your Exchange account, you can order the Microsoft®_Outlook®

2003 Software CD. The full-version software is part of your Exchange Hosting package (you pay only for shipping and handling).

You can use Outlook®_{2003 as local e-mail program}

to access your Exchange Hosting account.

(Optional)

From the Exchange Account Overview you can click on ‘Outlook Web Access’ to log on to your Exchange account via your browser.

Alternatively go to https://exchange.1and1.co.uk and log in to Outlook Web Access (OWA).

Step 5.

Step 4.

Open your Internet browser (e.g. Internet Explorer) and go to https://exchange.1and1.co.uk/setup. Log in using your Exchange account’s user name and password to bring you to your Exchange Account’s Profile Setup page.

You will find this access data in the 1&1 Control Panel under ‘Exchange Account’. Click on

‘Details’.

Follow the link supplied on your Exchange Account’s Profile Setup page to download the current hotfix. Download the hotfix to your local computer. Install it by double-clicking on it and following the instructions.

Step 2.

Step 1.

Setting Up Your Exchange Account with Outlook®₂₀₀₃

When setting up your Exchange account, as part of your package, you can request a copy of the e-mail client Outlook®_{2003 on CD. Install Outlook}®_{and set up your Exchange account with it to}

enjoy full Exchange functionality.

Please note: The following setup procedure applies for Windows®_{XP with Service Pack 1 and}

Outlook®_{2003 only. With Service Pack 2 you will not need to install the hotfix. If you use a}

different operating system and/or an older version of Outlook®_{, please consult our FAQs or}

29

Once the hotfix has been installed, make sure that your Outlook®_{client is closed.}

Return to your account’s Profile Setup page and down-load your personal "Outlook profile" (PRF file), which is a configuration file for Outlook®_2003.

Open the downloaded PRF file by double-clicking on it. In the dialog window that pops up, click on ‘Yes’ to import the information for your new Outlook®

account.

In the Connect dialog box which appears, enter your Exchange account’s user name and password. The user name must be preceded by "EXCHANGE\". This will open your Outlook client with your Exchange account.

After you have successfully logged in for the first time, the Exchange server synchronises with your Outlook®_{application. Subsequent logins will be}

con-siderably faster since only new data is synchronised.

Please note: If you would like to set up multiple

profiles, simply repeat Step 3 for each profile.

Step 3.

Alternatives for Users with Different Systems

Of course you can connect to the Exchange server in other ways as well if needed. Remember, though, that full featured Exchange account functionality is only possible with the combination of Windows®_{XP, Outlook}®_2003,

and the hotfix supplied.

IMAP Server: imap.exchange.1and1.co.uk POP Server: pop.exchange.1and1.co.uk

SMTP Server: smtp.exchange.1and1.co.uk (requires authentication)

With any of these servers it is possible to use Secure Socket Layer (SSL) to connect. For further information, please consult our FAQs or contact support.

Using Outlook Web Access (OWA)

Outlook Web Access (OWA) is a convenient Exchange web-mail component for you to access your Exchange account from anywhere that you have Internet access. OWA has a similar look and feel as Outlook®_{, so you will find it easy to use (see next section for more information on using Outlook}®_).

OWA informs you at a glance whether you have received any new e-mails or have new appointments, tasks or meetings. A folder view is available, enabling you to copy e-mails into subfolders, which you may then access via your wireless device.

In addition, or parallel to using OWA, you can use the Outlook®_{2003 client on your local computer to enjoy full}

Exchange Server functionality via MAPI over HTTP. For more information on the system requirements see the sec-tion above.

Alternatively, you can download your e-mail messages from your Exchange account using POP3 (pop.exchange.1and1.co.uk) and SMTP (smtp.exchange.1and1.co.uk) with any e-mail application.

IMAP users can use IMAP (imap.exchange.1and1.co.uk and smtp.exchange.1and1.co.uk for SMTP), since these are full-fledged Exchange e-mail accounts.

Using Microsoft®_{Exchange Group Functions}

To use the full range of group functions which Exchange Hosting offers, such as shared access to contacts, allo-wing other users to access your e-mails and calendar entries, etc., you need to have several Microsoft®_Exchange

accounts. You may order additional Microsoft®_{Exchange Hosting packages through your 1&1 Control Panel at}

any time.

When ordering multiple Exchange accounts for the same 1&1 package (all under one Contract number), each account can be networked, allowing your team full collaboration.

31

GETTING STARTED

Creating Messages

In the left Navigation Pane, click on ‘Mail’. On the top navigation bar, click on the ‘New’ button.

In the empty message window that opens, enter recipient names in the To:, Cc:, or Bcc: fields. Sepa-rate multiple names with a semicolon.

To select recipient names from a list in the Address Book, click on the ‘To’ or ‘Cc’ button.

Fill in all the text fields you need. In the Subject: field, type in the subject of the message, and in the message body field, type in your message.

Step 2.

Step 1.

Using Your Outlook®_{Client or Outlook Web Access}

To enjoy the full range of functionality included in your Exchange Hosting package, you can use both Outlook®_{and Outlook Web Access (OWA). Both are included in your package and work similarly.}

Determine further message options, if needed. Click on ‘Options’ in the top navigation bar to define the importance level, deadline, delivery delay, etc. Click on ‘Send’ to send out the e-mail message.

Please note: If your profile contains more than one

e-mail account, mail is sent using your default mail account. To specify which e-mail account to use, click on ‘Accounts’, and then click on the account name.

Step 3.

In the left Navigation Pane click on ‘Calendar’. Choose the optimal view (daily, weekly, monthly) from the top navigation bar.

Click on the day that you want to create an appoint-ment on, and write your note directly in the calendar.

Step 1.

Outlook®_{Calendar: Scheduling Appointments or Meetings}

The Outlook®_{Calendar schedule component is fully integrated with e-mail, contacts, and other}

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For a detailed appointment, double click on the required time slot. An Appointment dialog window opens.

Enter the details of the appointment to be scheduled. In the Subject field, type the subject of the appoint-ment.

You have the options to determine a Location, Label the appointment, define a Start and End time, and set a Reminder. Use the subsequent text field for addition-al information.

Choose the ‘Contacts’ of your address book involved in the appointment.

Finally, if needed select a ‘Category’ for the appoint-ment.

(Optional)

In order to schedule a Meeting request or change the appointment to a Meeting request, go to

‘File’ > ‘New’ > ‘Meeting Request’. This will

open or change the current dialog window to a Meeting dialog window. Click on ‘To’ to open your address book and select contacts to be invited. Notices will be sent to all invitees by e-mail.

Step 3.

Step 2.

When finished, click on ‘Save and Close’ in the top navigation bar. If you scheduled a meeting, click on

‘Send’ instead.

Open your ‘Calendar’ in the left Navigation Pane: you will see that the appointment has been added.

Please note: If you have access to a Windows®

SharePoint™ Services site, you can view the event lists from that site in your Outlook®_{Calendar. These}

items will be kept up-to-date and can be viewed side-by-side with other personal or shared calendars.

Step 4.

Creating Contacts

In the left Navigation Pane click on ‘Contacts’. On the top navigation bar, click on the ‘New’ button.

Step 1.

Outlook®_Contacts

The Contacts folder is your e-mail address book as well as your personal or business contact information storage. Use the Contacts folder to generate meeting requests, e-mail messages, or task requests.

35

In the text field labelled "Full Name" type in a name for the contact. If you would like to enter additional information (e.g. title), click on the button ‘Full

Name’ to open a detailed dialog window.

Fill in the contact information in the text fields pro-vided.

To enter for example multiple mailing or e-mail addresses in a field, click the down arrow next to the field.

When entering multiple addresses, establish which address is used during mail merge: select it using the “Mailing address” check box.

Click on ‘Save and Close’ to save the new contact.

Step 3.

Step 2.

Create a Contact in a Public Folder

Click on ‘Go’ > ‘Folder List’.

Next click ‘Public Folders’ in the left Navigation Pane and select the folder you would like to use. From the top menu bar select the ‘File’ menu item, and choose ‘New’ > ‘Contact’. Then follow the Steps 2 - 4 above to enter your contact.

Create a Contact from an E-mail Message

Open or preview the e-mail message that contains the name you want to add to your contact list. Right click on the name of the sender to add to your contacts, and choose "Add to Contacts" from the menu which opens.

Create a Task

In the left Navigation Pane click on ‘Tasks’ and choose the optimal view (Simple List, Detailed List, Active Tasks, etc.).

Click in the empty text field displayed in the task list and write your note directly in it.

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For a more detailed task definition, double click on the table row (or on the respective part of the view) in which you want to enter a new task. This will open an Task dialog window.

Enter the general information and details of the task to be scheduled.

In the Subject field, type in the subject of the task. Determine both start and due dates, the status, the priority, and the owner of the task. Use the text field underneath for additional comments or notes. Fill in any other text fields on the ‘Task’ and

‘Details’ tabs for the information you want to

record for the task.

(Optional)

To define the task as recurring, in the top navigation bar, click on ‘Recurrence’. Choose the frequency (Daily, Weekly, Monthly, Yearly) and the range in which you want the task to recur (setting start and end dates).

Step 4.

Step 3.

Step 2.

When finished, click on ‘Save and Close’ in the top navigation bar.

Open your tasks list by clicking on ‘Tasks’ in the left Navigation Pane: you will see that the new task has been added.

Step 5.

Public Folders

Public folders are a feature of Microsoft®_{Exchange Server that provides an effective way to collect, organise, and}

share information with others in your organisation. Public folders can contain any type of Outlook®_{folder item}

such as messages, appointments, contacts, tasks, journal entries, notes, forms, files, and postings.

Typically, public folders are used by project teams or user groups to share information on a common area of inter-est. When you are connected to your Exchange server, folders labelled "Public Folders" appear in the Microsoft®

Outlook®_{Folder List.}

Please note: If the Folder List is not visible on the top navigation bar click on the ‘Go’ menu item, and choose ‘Folder List’ from the menu. The ‘Folder List’ will then be displayed in the left Navigation Pane.

Things you can do with public folders include:

■Post information on an electronic bulletin board

■Share Outlook®_{items in a calendar, contact list, or task list}

■Share files

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Data Synchronisation with ActiveSync®

The program ActiveSync®_{enables you to synchronise your data between your Exchange account}

via your local Outlook®_{client and your wireless service – a useful application for travellers and}

mobile workers. System Requirements

Pocket PC 2002 (or Pocket PC Phone Edition) or Smart Phone 2002 (or a more recent version).

Usually, a copy of ActiveSync®_{is delivered on CD together with your wireless device. ActiveSync}®_{is also}

integrat-ed in the Exchange Server 2003.

We recommend that you also install ActiveSync®_{on your local computer to facilitate server synchronisation}

con-figuration. You can find out more or download ActiveSync®_{at http://www.microsoft.com/windowsmobile/.}

Setting Up ActiveSync®

Connect your wireless device to the computer with ActiveSync®_{installed. ActiveSync}®_starts

automatical-ly when the two devices are connected. After a brief wait, the "New Partnership" dialog window appears. Choose which kind of partnership you would like to set up, and click on ‘Next’.

Step 1.

As synchronization type, choose "Synchronise with Microsoft Exchange Server and/or this desktop computer", and click on ‘Next’.

This will bring you to the "Enable synchronization with a server" page.

Enter the server name "exchange.1and1.co.uk", your user name and password and the domain

"EXCHANGE".

If you do not like having to reenter the password each time you would like to sync your data with the Exchange Server, tick the "Save Password" box. Click on ‘Next’ to continue the setup process.

Step 3.

Step 2.

On the following page, choose the information you want to synchronise directly with the server (calendar, contacts, e-mail).

If you have chosen to sync your Inbox, click on Inbox in the list to select it. Next click on ‘Settings’ to determine the inbox settings according to your needs.

Set the maximum size of e-mails that can be transferred. We recommend that you restrict the maximum size allowed per e-mail. You can still choose which e-mails you would like to have transferred fully, after the synchronisation has been completed.

Click on ‘Select Folders’ to define which folders to use when synchronising with the server. When finished with your settings, click on ‘OK’.

Return to the selection list, and click on ‘Next’.

Step 5.

Step 4.

Connect your wireless device to the Internet, for example via a wireless connection such as GPRS. Click on the ‘Sync’ button to initiate the synchroni-sation process.

ActiveSync®_{synchronises the information you have}

chosen. Once the synchronisation is finished, you may disconnect your wireless device from the local computer.

Now start the ActiveSync®_{application on your}

wireless device.

Click on the ‘Sync’ button to initiate the synchroni-sation process.

You can now look at the data which has been synced in your inbox, calendar or contacts.

Please note: For direct synchronisation of your

e-mails, you can also sync from the e-mail inbox using the ‘Send/Receive’ menu item.

Step 8.

Step 7.

Step 6.

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When logged on to the 1&1 Control Panel, click on

‘SharePoint’ in the left navigation bar or in the

Package Administration menu. This will bring you to the "SharePoint Login Details" page. This page pro-vides you with a link to your SharePoint™ web and all the necessary login information.

Please note: As the master user of your

Share-Point™ web, you will find your password in the Con-trol Panel. Do not give this password to anyone! Once you have used it to log in to SharePoint™, you can create users there with their own unique pass-words (see this Chapter below). To change your mas-ter password, click on ‘Change Password’. Your master user name cannot be changed.

5. 1&1 SharePoint

_{Web Hosting}

New or external domains you add to your package will automatically point to your SharePoint™ web. You can also transfer domains to a different registrar or point domains to a different name server. Please note: Domains added to the package are automatically pointed to your SharePoint™ web. To use a domain for another purpose, order a separate package with the features needed.

Accessing Your SharePoint™ Web through the 1&1 Control Panel

When logged on to the 1&1 Control Panel, go to

‘Package Administration’ > ‘SharePoint’.

In the section "SharePoint Reset" click on ‘Next’. On the next page you will be asked to confirm the action by clicking on ‘Reset’. If you are sure you would like to do this, choose ‘Reset’.

WARNING: ‘RESET’ WILL DELETE THE ENTIRE

CUR-RENT SHAREPOINT™ WEB. ALL DATA WILL BE ERASED. MAKE SURE TO HAVE BACKUPS OF THE CONTENT YOU WISH TO KEEP BEFORE DOING A RESET.

Step 2.

Step 1.

SharePointTM_Reset

You may want to reset your SharePoint™ web, for example if you used it for a temporary project which has been finished and you would like to reuse SharePoint™ for a new project.

45

Documents and Lists

The members of your team can use SharePoint™ to add information, such as events, names and phone numbers of your team’s contacts, and to-do items. As documents, lists, discussions, and surveys (decision-making) are added, edited or deleted, SharePoint™ automatically updates all links to the content.

Libraries

Document, picture, and form libraries are shared file collections. A library appears on a page that lists each file and its properties, as well as providing a hyperlink to the file. The default document library is "Shared Documents".

Using SharePointTM

SharePoint™ 2.0 provides an easy-to-use alternative to a full-fledged Intranet. Your team can communicate, share documents, and work together on a project via Internet – independent of time, place and work space.

Lists

SharePoint™ offers a range of predefined built-in lists (e.g. Announcements, Contacts, Events, Links, and Tasks) which can be customised, as well as the possibility to design new custom lists.

■Announcements List: Post information for the team.

■Contacts List: Store address information of people who work with your team.

■Events List: Post important dates.

■Links List: Display hyperlinks to websites of inter-est to team members.

■Tasks List: List the tasks for team members.

Please note: If you have a SharePoint™ compatible

spreadsheet program, such as Excel®_{2002, and}

Internet Explorer®_{5 or later installed, you can create}

lists that are based on spreadsheets.

Creating New Lists (Example: Custom List)

To create a new custom list, go to ‘Create’ and in the section "Custom Lists" click on ‘Custom List’. This will bring you to the "New List" page, where you can determine a list name and description. When finished, click on ‘OK’. The new custom list will be created.

47

Entering New Contacts

On the top link bar, click on ‘Documents and Lists’. In the Lists section, click on ‘Contacts’. Alternatively, on your home page click on ‘Contacts’ on the left quick bar.

At the top of the list, click on ‘New Item’. In the "Last Name" and "First Name" text fields, type the name of the contact. The field for last name is mandatory. Type information in the remaining text fields as desired.

Click on ‘Save and Close’ to return to the Contacts page.

Please note: To customise your contact fields, in

the left navigation bar click on ‘Modify settings

and columns’ and make the necessary changes.

Discussion Boards

Use Discussion boards to communicate about rele-vant project issues within the team. Team members can post and reply to comments instead of e-mailing. The default discussion board is "General Discus-sion".

Surveys

To propel the decision-making process throughout your team, you can create surveys on important top-ics concerning the project(s) you work on. Share-Point™ does not include a default survey, but if needed, you can easily create your own.

49

Create

Set up and include additional document, picture or form libraries, lists, custom lists, discussion boards or surveys according to your needs. You can find a col-lection of templates and pre-defined lists in Share-Point’s top bar under the menu item ‘Create’.

Please note: To be able to use the full functionality

of pre-defined lists, you require the respective Microsoft®_Office®_application.

Site Settings

■ Administration

To manage users and user rights, configure sites, or create work spaces, go to ‘Site Settings’. In the section Administration you can determine the optimal settings for working with your team in the SharePoint™ web.

As package owner, you are the master user and can add new users, determine their rights and invite them to your SharePoint™ web by e-mail. Under ‘Site Settings’ in

the section Administration choose

‘Manage Users’.

■Customisation

Customise the SharePoint™ content according to your needs. Restrict the information on the SharePoint™ to display only what is relevant for you and hide the rest. Sort the information listed according to importance. Finally, you can create a customised view so all team members can focus on the relevant information quickly. If needed, the SharePoint™ site can be edited in a Windows®_{SharePoint™ compatible website}

editor (e.g. Microsoft®_FrontPage®_{2003) and the}

content, format, and layout can be customised.

Customising Your Homepage

Go to ‘Site Settings’. In the section Customization choose ‘Customise home page’. The blue column on the right side lists all the components currently displayed in your homepage.

Click on any components to be changed and drag and drop them to the desired place. Once the changes are saved, your homepage’s layout is adapted.

■Manage My Information

To view or update the stored information about you, or to manage the list of documents or other items in this site for which you receive alerts, go to ‘Site Settings’.

In the section "Manage My Information" choose whether to update your information, your alerts, or to view information about site users.

51

General Control Panel Setup

"My Account" and "Package Administration" divide your Control Panel into a customer section and a package-related section, respectively. To be able to access the Control Panel’s on-topic help, please have JavaScript activated in your browser.

6. Customer & Package Settings

The My Account page leads you to all the important user settings, billing information and aids, down-loads, our Affiliate Programme, messages, and gener-al product news.

Your customer details, which you provided when ordering your 1&1 package, are stored in our data-base. They appear under ‘My Account’ > ‘User

Settings’. The submenu items allow you to modify

your address and e-mail address under ‘User Data’, change your password under ‘Password’, update your payment details under ‘Credit Card Details’, and subscribe to receive our 1&1 newsletter under

‘Newsletter Settings’.

Please note: Your name and/or your company

name cannot be changed online. If you would like to make any such changes, please send us a request by fax or mail.

Once you have selected a package, you can config-ure all options found on the left navigation bar.

1&1 web hosting plans offer you many choices of a combination of features and functions which are grouped together in packages. Each package is set up to include all you need to create a perfect website and get the most from your e-mail functions. If you outgrow the current package, adding additional packages is very simple. Just click on ‘Order’ in your Control Panel and follow the instructions.

Order Additional Packages

Package Administration

Change User Data

My Account

7. Other Products from 1&1

1&1 is well-experienced and renowned for Windows®

based web hosting. Soft- and hardware monitoring and optimisation all happen automatically at 1&1, so you can concentrate on your core business, safe in the knowledge that your website is going to be dynamic and quick to load. Web space is always gen-erous and every single package is feature-rich and ready to run the way you want it to with the reliabili-ty of our advanced hosting technologies based on Windows Server™ 2003 and Internet Information Server (IIS) 6.0. Our world-class Data Centres are lit-erally at your command.

If you are looking for a provider to host your server for you, 1&1 is the right address. 1&1 offers fast and reli-able servers — dedicated to perform for you at an attractive price to suit your needs. From a Managed Server package with servers maintained and monitored

by our experts, to Root Server packages offering total configuration options, your choices are numerous. For servers which support hyper-threading technology, hyper-threaded processors are available at no extra cost. 1&1 Dedicated Server packages include generous bandwidth, outstanding connectivity rates, and the highest security standards, since they are hosted in the most advanced Data Centres in the world.

Would you like to offer your products and services via the Internet without having to develop an expen-sive and complicated eCommerce application from scratch? Then 1&1 eShop packages are the right solution for you. 1&1 eShops' solutions are powerful yet inexpensive, simple to use and include 1&1 web space. Updates and enhancements are automatically applied to the program by our developers, so you are always guaranteed to have the very latest eShops version at your fingertips.

eShops

Dedicated Servers

Web Hosting

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8. Support/FAQ:

1&1 Services Take Care of You!

For instant help go to the 1&1 website at http://1and1.co.uk and consult the comprehensive FAQ section. This is your first point-of-call to help solve any problems you may experience. This resource provides answers to the most frequent questions.

You can also access the FAQ section of 1&1 by visit-ing http://faq.1and1.co.uk/, or clickvisit-ing on the link within your Control Panel. As well as answers to all the common problems, the 1&1 FAQ resource also contains lots of interesting tips and information.

If you need more help, the 1&1 customer service team is always ready to answer your questions by e-mail. When logged into your Control Panel, click on

‘Help & Contact’ in the “Need Help” section,

underneath the left navigation bar. Here, you will be provided with instant help on several topics. If you cannot find an answer to your question, click on

‘Write us an e-mail’ and fill in the form that is

displayed. Alternatively, you can write an e-mail to [email protected]. When e-mailing the 1&1 support team, please provide your account number and domain name. Please try and be as specific as possible regarding any error messages or problems. This will speed up the handling of your questions.

If you need information about products, features or prices, the customer support team will be glad to answer any questions you may have regarding 1&1 services (Monday to Friday, excluding bank holidays – 8 am to 8 pm).

Just call 08708 503 305

At 1&1, excellent service and support is provided at all times and without question. The 1&1 customer service team is dedicated to resolving any problem that you may encounter, and welcomes your contact.

1&1 Internet Limited

The Nova Building Herschel Street Slough SL1 1XS Telephone: 08708 503 305 Fax: 01753 490444

Address

Free unlimited Express Support

Support by Phone

E-mail Support

FAQs

If you need any information on products, features, prices or technical support, our professional in-house customer service team will be pleased to help

1and1.co.uk

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