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Lecture Notes on Multidisciplinary Industrial

Engineering

Series Editor

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“Lecture Notes on Multidisciplinary Industrial Engineering” publishes special volumes of conferences, workshops and symposia in interdisciplinary topics of interest. Disciplines such as materials science, nanosciences, sustainability science, management sciences, computational sciences, mechanical engineering, industrial engineering, manufacturing, mechatronics, electrical engineering, environmental and civil engineering, chemical engineering, systems engineering and biomedical engineering are covered. Selected and peer-reviewed papers from events in these fields can be considered for publication in this series.

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Zoran Anisic

Bojan Lalic

Danijela Gracanin

Editors

Proceedings on 25th

International Joint

Conference on Industrial

Engineering and Operations

Management

– IJCIEOM

The Next Generation of Production

and Service Systems

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Editors Zoran Anisic

Faculty of Technical Sciences University of Novi Sad Novi Sad, Serbia

Bojan Lalic

Faculty of Technical Sciences University of Novi Sad Novi Sad, Serbia Danijela Gracanin

Faculty of Technical Sciences University of Novi Sad Novi Sad, Serbia

ISSN 2522-5022 ISSN 2522-5030 (electronic) Lecture Notes on Multidisciplinary Industrial Engineering

ISBN 978-3-030-43615-5 ISBN 978-3-030-43616-2 (eBook)

https://doi.org/10.1007/978-3-030-43616-2

© Springer Nature Switzerland AG 2020, corrected publication 2020

This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.

The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

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Preface

Every era carries its burdens and challenges. The twenty-first century is charac-terized by intensive digitization of industry with the aim of further shortening the product life cycle as well as increasing manufacturing efficiency and product quality. Industrial engineering and operational management (IE and OM) are dis-ciplines that certainly enable companies to achieve these goals through the appli-cation of scientific methods and practical experience.

Launching and successfully organizing a series of International Joint Conferences on Industrial Engineering and Operations Management (IJCIEOM), for more than two and a half decades, is the result of an agreement among Associação Brasileira de Engenharia de Produção (ABEPRO), Asociación para el Desarrollo de la Ingeniería de Organización (ADINGOR), Institute of Industrial and Systems Engineers (IISE), European Academy for Industrial Management (AIM) and American Society for Engineering Management (ASEM). The aim is to enhance the connection between academia and industry and gather researchers and practitioners specializing in operation management, industrial engineering, engi-neering management and other related disciplines from around the world.

The 25th International Joint Conference on Industrial Engineering and Operations Management entitled“The next generation of production and service systems” was hosted by the University of Novi Sad—Faculty of Technical Sciences —Department of Industrial Engineering and Management, from July 15 to 17, 2019. It included 39 different topics from the field of industrial engineering, engineering management and operation management, with over 150 submissions sent in. The scientific committee accepted 95 contributions of authors from 15 countries all over the world of which thefinal selection of the proceedings included 55 top-quality papers. All papers were reviewed by at least two members of the scientific committee, composed of renowned scientists specialized on the specific topics, whose work is deeply appreciated.

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Contents

Increasing Resource Efficiency Through Digitalization – Chances

and Challenges for Manufacturing Industries . . . 1 Milan Topic and Hubert Biedermann

A Review Content Analysis Between Industry 4.0

and Sustainable Manufacturing . . . 12 David Iubel de Oliveira Pereira, Edson Pinheiro de Lima,

Carla Gonçalves Machado, and Sérgio Eduardo Gouvêa da Costa Blood Inventory Management System: Reducing Wastage

and Shortage . . . 24 Breno Barros Telles do Carmo, Daniel Faustino Lacerda de Souza,

Paulo Gabriel Gadelha Queiroz, Amim Alleff de Souza, and Itágores Leandro Bezerra de Lira

Perspectives for IoT-Based Integration of Distributed

and Automated Manufacturing Lines for Mass Customization . . . 31

Ícaro Romolo Sousa Agostino, Enzo Morosini Frazzon, Antonio Augusto Medeiros Fröhlich, Marco Silvestri, Antonio Cezar Bornia, Anderson Spengler, Jean Martina, Diego Fettermann, and Guilherme Tortorella

Stochastic Liquidity Model and Its Applications to Portfolio Selection. . . 42 Eder Oliveira Abensur, Romesh Saigal, Shuoyuan Zhang, Yanyi Song,

and Hao Yu

Career Expectations of Generation Z. . . 52 Danijela Lalić, Jelena Stanković, Dunja Bošković, and Bojana Milić

Group Technology: Hybrid Genetic Algorithm with Greedy Formation and a Local Search Cluster Technique in the Solution

of Manufacturing Cell Formation Problems. . . 60 Rogério Malta Branco and Carlos Rodrigues Rocha

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Hospital Operations Management: An Exploratory

Study from Brazil and Portugal. . . 69 Thiago Souza and Rui M. Lima

The Relationship of Continuous Improvement Practice with Service

Operations Competitiveness in Healthcare. . . 78 André L. Teixeira, Dário H. Alliprandini, and Claudia A. de Mattos

Data Analysis for Prediction of Forest Fires . . . 86 Mervenur Gulel and Ali Serdar Tasan

Factors Affecting the Adoption of Technological

Service Innovations . . . 94 Ozge Duzenli, Burcu Felekoglu, and Ali Serdar Tasan

Methodology for Assessing Digitalization Readiness and Maturity

of Small and Medium-Sized Enterprises. . . 101 Christoph Szedlak, Bert Leyendecker, Holger Reinemann,

and Patrick Pötters

Simulated Annealing Applied to Traveling Salesman Problem:

A Case Study . . . 112 Maria Clara de Oliveira Gê and Matheus da Silva Menezes

Recent Advances and Challenges in AI for Sustainable

Agricultural Systems . . . 119 Andre Luiz Przybysz, Mary Ane Aparecida Gonçalves,

Cassiano Moro Piekarskim, and Antônio Carlos de Francisco Towards the Integration of the Production Function in Strategic Management of Industrial Organizations

to Avoid the Efficiency Trap . . . 133 Julio Colla and Paulo Afonso

Product-Service System Modularization: A Systematic Review . . . 143

Lorena Hernández Mastrapa, Maria Pontes Assumpção, Daniel R. Tasé Velázquez, Caroline Kuhl Gennaro, and Everton Dias de Oliveira

Risks of Contractual Fines for Failures in the Industrial Production

Process and the Relation with the Importance of the Qualification

of the Work in the Maintenance . . . 154 Alexandre Milkiewicz Sanches, Lourival José de Souza,

Sergio E. Gouvea da Costa, and Edson Pinheiro de Lima

A Model for Cost Deviation Analysis and Prescriptive Analytics. . . 163 Victor Jimenez and Paulo Afonso

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A TD-ABC Model for the Computation of the Total Cost

of Ownership of Spare Parts . . . 173 Paulo Afonso and Orlando Durán

Lean Production in a High Fashion Garment Company: Challenges

and Solutions . . . 183 Bárbara Teófilo, Anabela C. Alves, Celina P. Leão, and Paula Carneiro

The Impact of Merged Data in Big Data Platform: A Case Study. . . 194

Oded Koren, Nir Perel, and Michal Koren

Factors Influencing Students Usage of an e-Learning System:

Evidence from IT Students. . . 205 Teodora Lolic, Rogério Dionisio, Danijela Ciric, Sonja Ristic,

and Darko Stefanovic

Professional Style of Employee Behaviour at the Novi Sad Fair . . . 216

Dragana Baturan, Leposava Grubic-Nesic, Petar Vrgovic, and Dragana Vulic

Understanding Millennial Perception of Website Characteristics. . . 225 Đorđe Ćelić, Zoran Drašković, Ilija Ćosić, Zorica Uzelac,

and Viktorija Petrov

Relations Between Key Elements of Quality Management:

A Dematel Method Approach. . . 235 Stana Vasic, Milan Delic, Nebojsa Brkljac, Vijoleta Vrhovac,

and Marina Zizakov

Contribution to the Development of an Instrument for Exploring Combined Impact of Quality Management and Knowledge

Management on Innovation Performances. . . 244 Marina Zizakov, Srdjan Vulanovic, Milan Delic, Violeta Vrhovac,

and Stana Vasic

The Role of Management in Solving Organizational Conflict. . . 255 Maja Aleksić, Leposava Grubić-Nešić, and Sreto Aleksić

Triple Bottom Line Analysis in an Agribusiness Supply Chain . . . 264

Antonio Zanin, Cristian Baú Dal Magro, Sady Mazzioni, and Paulo Afonso

Main KPI’s of Successful Sales in an Online Environment . . . 274 Marko Milosavljević, Slobodan Morača, and Angela Sladić

Digital Transformation Project Portfolio Selection/Prioritization:

Literature Review and Future Directions. . . 282 Camila Mantovani Rodrigues, Fernando Deschamps,

Eduardo de Freitas Rocha Loures, José Marcelo Almeida Prado Cestari, and Izabelle Hannemann de Freitas

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Enterprise Architecture Requirements for Digital Transformation

Projects in an Automotive Industry. . . 293 Izabelle Cristine Hannemann de Freitas,

Eduardo de Freitas Rocha Loures, Fernando Deschamps, and José Marcelo Almeida Prado Cestari

Analysis of Possibilities for Improving Relationship Between Beer

Producers and Distributors–Case of Serbia . . . 302 Ranko Bojanic, Jelena Demko Rihter, and Dalibor Jelicic

Application of Process Mining in Industrial Maintenance:

An Approach for the Analysis of Equipment Shutdown. . . 314 Reginaldo Borges, Eduardo Alves Portela Santos,

and Eduardo de Freitas Rocha Loures

The Importance of Non-technical Skills in Agile Project Teams. . . 325 DanijelaĆirić, Maja Stančetić, Danijela Gračanin, and Jelena Ćurčić

Study of the Dimensions of the Learning Organization

in a Small Manufacturing and Service Enterprise . . . 333 Ljubica Duđak and Adrijana Petrovska

Human Resource Development in the Knowledge Economy. . . 343

Ljubica Duđak and Bojana Jokanović

Affective Attachment and Time Perspectives as Predictors

of Achievement Motive. . . 352 Milica Džida, Ivana Katić, Ana Nešić, and Ivana Pezerović

Data Fusion for Industry 4.0: General Concepts and Applications . . . . 362

Ricardo Eiji Kondo, Erick Douglas de Lima,

Eduardo de Freitas Rocha Loures, Eduardo Alves Portela dos Santos, and Fernando Deschamps

New Technologies in Corporate Communications . . . 374 Danijela Lalić, Jelena Stanković, Danijela Gračanin, and Bojana Milić

A Risk Management Model for Quality Management Systems

Based on ISO 9001:2015 . . . 381 Yasmin Silva Martins and Carlos Eduardo Sanches da Silva

Evaluation of Main Sources of Ideas for Innovation

in Manufacturing Companies Using PROMETHEE Method. . . 388

Nenad Medic, Zoran Anisic, Ugljesa Marjanovic, Nemanja Tasic, and Bojan Lalic

Development of Digital Entrepreneurship and New Business Models

as a Result of the Expansion of Information Systems. . . 396 Slavica Mitrović Veljković, Jelena Raut, Boban Melović,

andĐorđe Ćelić

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Alignment to Management Excellence Model and Organizational

Transformation: A Case Study in an Automotive Industry . . . 405 Mario Luis Nawcki, Rafaela Plantes Pavloski, Regis Fernandes da Silva,

Gabriel Nogueira Zanon, and Fernando Deschamps

Developing a Maturity Model for Digital Servitization

in Manufacturing Firms. . . 413 Theoni Paschou, Mario Rapaccini, Christoph Peters, Federico Adrodegari,

and Nicola Saccani

Identification of Critical Success Factors in Crops Seed Industry . . . 426 Goran Petrović, Danijela Gračanin, Branislav Stevanov, Nemanja Tasić,

and Zdravko Tešić

Identifying Lean Enterprise Model Enabler Practices

for Lean Office. . . 435 Hugo Anderson Araújo Pontes, Carlos Eduardo Sanches da Silva,

Yasmin Silva Martins, Ana Carolina Oliveira Santos, and Guilherme de Siqueira Silveira

Digitalization: A Literature Review and Research Agenda. . . 443 João Reis, Marlene Amorim, Nuno Melão, Yuval Cohen,

and Mário Rodrigues

A Theoretical Analysis of the Barriers of Implementing Green

Supply Chain Management . . . 457 Bianca Dias da Silva and Maico Roris Severino

“Industry 4.0” Digital Strategy, and the Challenges for Adoption

the Technologies Led by Cyber-Physical Systems. . . 463 Fernando Lima da Silva and Gladys Dorotea Cacsire Barriga

Descriptive Evaluation in Public Healthcare Services. . . 473 Júlio Cesar Valandro Soares, Agenor Sousa Santos Neto,

and Vinicius de Faria Paula

Food Delivery Using Cargo-Bikes with IoT . . . 483 Srdjan Tegeltija, Gordana Ostojić, Stevan Stankovski, Dragan Kukolj,

and Branislav Tejić

Development of a New Model for Performance Measurement

Based on the Tool for Action Plan Selection . . . 492 Zdravko Tesic, Ivana Tomic, Sanja Cvijanovic, Marina Zizakov,

and Tamara Bojanic

SFM for Supporting Performance Measurement and Management. . . . 502

Zdravko Tesic, Ivana Tomic, Sanja Vranjes Baricic, and Ivana Popovic

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An Iterative Cyclic Algorithm for Designing Vaccine Distribution

Networks in Low and Middle-Income Countries . . . 512 Yuwen Yang and Jayant Rajgopal

The Perception of Knowledge Management by Small

and Medium-Sized IT Companies, Campos Gerais, Brazil. . . 522 Fernanda Gomes de Andrade, Cristiane Karyn Carvalho Araújo,

Sabrine Basso, André Luiz Przybysz, and Antônio Carlos Francisco Correction to: Factors Affecting the Adoption of Technological

Service Innovations . . . C1 Ozge Duzenli, Burcu Felekoglu, and Ali Serdar Tasan

Author Index. . . 533

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