Lecture Notes on Multidisciplinary Industrial
Engineering
Series Editor
“Lecture Notes on Multidisciplinary Industrial Engineering” publishes special volumes of conferences, workshops and symposia in interdisciplinary topics of interest. Disciplines such as materials science, nanosciences, sustainability science, management sciences, computational sciences, mechanical engineering, industrial engineering, manufacturing, mechatronics, electrical engineering, environmental and civil engineering, chemical engineering, systems engineering and biomedical engineering are covered. Selected and peer-reviewed papers from events in these fields can be considered for publication in this series.
Zoran Anisic
•Bojan Lalic
•Danijela Gracanin
Editors
Proceedings on 25th
International Joint
Conference on Industrial
Engineering and Operations
Management
– IJCIEOM
The Next Generation of Production
and Service Systems
Editors Zoran Anisic
Faculty of Technical Sciences University of Novi Sad Novi Sad, Serbia
Bojan Lalic
Faculty of Technical Sciences University of Novi Sad Novi Sad, Serbia Danijela Gracanin
Faculty of Technical Sciences University of Novi Sad Novi Sad, Serbia
ISSN 2522-5022 ISSN 2522-5030 (electronic) Lecture Notes on Multidisciplinary Industrial Engineering
ISBN 978-3-030-43615-5 ISBN 978-3-030-43616-2 (eBook)
https://doi.org/10.1007/978-3-030-43616-2
© Springer Nature Switzerland AG 2020, corrected publication 2020
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Preface
Every era carries its burdens and challenges. The twenty-first century is charac-terized by intensive digitization of industry with the aim of further shortening the product life cycle as well as increasing manufacturing efficiency and product quality. Industrial engineering and operational management (IE and OM) are dis-ciplines that certainly enable companies to achieve these goals through the appli-cation of scientific methods and practical experience.
Launching and successfully organizing a series of International Joint Conferences on Industrial Engineering and Operations Management (IJCIEOM), for more than two and a half decades, is the result of an agreement among Associação Brasileira de Engenharia de Produção (ABEPRO), Asociación para el Desarrollo de la Ingeniería de Organización (ADINGOR), Institute of Industrial and Systems Engineers (IISE), European Academy for Industrial Management (AIM) and American Society for Engineering Management (ASEM). The aim is to enhance the connection between academia and industry and gather researchers and practitioners specializing in operation management, industrial engineering, engi-neering management and other related disciplines from around the world.
The 25th International Joint Conference on Industrial Engineering and Operations Management entitled“The next generation of production and service systems” was hosted by the University of Novi Sad—Faculty of Technical Sciences —Department of Industrial Engineering and Management, from July 15 to 17, 2019. It included 39 different topics from the field of industrial engineering, engineering management and operation management, with over 150 submissions sent in. The scientific committee accepted 95 contributions of authors from 15 countries all over the world of which thefinal selection of the proceedings included 55 top-quality papers. All papers were reviewed by at least two members of the scientific committee, composed of renowned scientists specialized on the specific topics, whose work is deeply appreciated.
Contents
Increasing Resource Efficiency Through Digitalization – Chances
and Challenges for Manufacturing Industries . . . 1 Milan Topic and Hubert Biedermann
A Review Content Analysis Between Industry 4.0
and Sustainable Manufacturing . . . 12 David Iubel de Oliveira Pereira, Edson Pinheiro de Lima,
Carla Gonçalves Machado, and Sérgio Eduardo Gouvêa da Costa Blood Inventory Management System: Reducing Wastage
and Shortage . . . 24 Breno Barros Telles do Carmo, Daniel Faustino Lacerda de Souza,
Paulo Gabriel Gadelha Queiroz, Amim Alleff de Souza, and Itágores Leandro Bezerra de Lira
Perspectives for IoT-Based Integration of Distributed
and Automated Manufacturing Lines for Mass Customization . . . 31
Ícaro Romolo Sousa Agostino, Enzo Morosini Frazzon, Antonio Augusto Medeiros Fröhlich, Marco Silvestri, Antonio Cezar Bornia, Anderson Spengler, Jean Martina, Diego Fettermann, and Guilherme Tortorella
Stochastic Liquidity Model and Its Applications to Portfolio Selection. . . 42 Eder Oliveira Abensur, Romesh Saigal, Shuoyuan Zhang, Yanyi Song,
and Hao Yu
Career Expectations of Generation Z. . . 52 Danijela Lalić, Jelena Stanković, Dunja Bošković, and Bojana Milić
Group Technology: Hybrid Genetic Algorithm with Greedy Formation and a Local Search Cluster Technique in the Solution
of Manufacturing Cell Formation Problems. . . 60 Rogério Malta Branco and Carlos Rodrigues Rocha
Hospital Operations Management: An Exploratory
Study from Brazil and Portugal. . . 69 Thiago Souza and Rui M. Lima
The Relationship of Continuous Improvement Practice with Service
Operations Competitiveness in Healthcare. . . 78 André L. Teixeira, Dário H. Alliprandini, and Claudia A. de Mattos
Data Analysis for Prediction of Forest Fires . . . 86 Mervenur Gulel and Ali Serdar Tasan
Factors Affecting the Adoption of Technological
Service Innovations . . . 94 Ozge Duzenli, Burcu Felekoglu, and Ali Serdar Tasan
Methodology for Assessing Digitalization Readiness and Maturity
of Small and Medium-Sized Enterprises. . . 101 Christoph Szedlak, Bert Leyendecker, Holger Reinemann,
and Patrick Pötters
Simulated Annealing Applied to Traveling Salesman Problem:
A Case Study . . . 112 Maria Clara de Oliveira Gê and Matheus da Silva Menezes
Recent Advances and Challenges in AI for Sustainable
Agricultural Systems . . . 119 Andre Luiz Przybysz, Mary Ane Aparecida Gonçalves,
Cassiano Moro Piekarskim, and Antônio Carlos de Francisco Towards the Integration of the Production Function in Strategic Management of Industrial Organizations
to Avoid the Efficiency Trap . . . 133 Julio Colla and Paulo Afonso
Product-Service System Modularization: A Systematic Review . . . 143
Lorena Hernández Mastrapa, Maria Pontes Assumpção, Daniel R. Tasé Velázquez, Caroline Kuhl Gennaro, and Everton Dias de Oliveira
Risks of Contractual Fines for Failures in the Industrial Production
Process and the Relation with the Importance of the Qualification
of the Work in the Maintenance . . . 154 Alexandre Milkiewicz Sanches, Lourival José de Souza,
Sergio E. Gouvea da Costa, and Edson Pinheiro de Lima
A Model for Cost Deviation Analysis and Prescriptive Analytics. . . 163 Victor Jimenez and Paulo Afonso
A TD-ABC Model for the Computation of the Total Cost
of Ownership of Spare Parts . . . 173 Paulo Afonso and Orlando Durán
Lean Production in a High Fashion Garment Company: Challenges
and Solutions . . . 183 Bárbara Teófilo, Anabela C. Alves, Celina P. Leão, and Paula Carneiro
The Impact of Merged Data in Big Data Platform: A Case Study. . . 194
Oded Koren, Nir Perel, and Michal Koren
Factors Influencing Students Usage of an e-Learning System:
Evidence from IT Students. . . 205 Teodora Lolic, Rogério Dionisio, Danijela Ciric, Sonja Ristic,
and Darko Stefanovic
Professional Style of Employee Behaviour at the Novi Sad Fair . . . 216
Dragana Baturan, Leposava Grubic-Nesic, Petar Vrgovic, and Dragana Vulic
Understanding Millennial Perception of Website Characteristics. . . 225 Đorđe Ćelić, Zoran Drašković, Ilija Ćosić, Zorica Uzelac,
and Viktorija Petrov
Relations Between Key Elements of Quality Management:
A Dematel Method Approach. . . 235 Stana Vasic, Milan Delic, Nebojsa Brkljac, Vijoleta Vrhovac,
and Marina Zizakov
Contribution to the Development of an Instrument for Exploring Combined Impact of Quality Management and Knowledge
Management on Innovation Performances. . . 244 Marina Zizakov, Srdjan Vulanovic, Milan Delic, Violeta Vrhovac,
and Stana Vasic
The Role of Management in Solving Organizational Conflict. . . 255 Maja Aleksić, Leposava Grubić-Nešić, and Sreto Aleksić
Triple Bottom Line Analysis in an Agribusiness Supply Chain . . . 264
Antonio Zanin, Cristian Baú Dal Magro, Sady Mazzioni, and Paulo Afonso
Main KPI’s of Successful Sales in an Online Environment . . . 274 Marko Milosavljević, Slobodan Morača, and Angela Sladić
Digital Transformation Project Portfolio Selection/Prioritization:
Literature Review and Future Directions. . . 282 Camila Mantovani Rodrigues, Fernando Deschamps,
Eduardo de Freitas Rocha Loures, José Marcelo Almeida Prado Cestari, and Izabelle Hannemann de Freitas
Enterprise Architecture Requirements for Digital Transformation
Projects in an Automotive Industry. . . 293 Izabelle Cristine Hannemann de Freitas,
Eduardo de Freitas Rocha Loures, Fernando Deschamps, and José Marcelo Almeida Prado Cestari
Analysis of Possibilities for Improving Relationship Between Beer
Producers and Distributors–Case of Serbia . . . 302 Ranko Bojanic, Jelena Demko Rihter, and Dalibor Jelicic
Application of Process Mining in Industrial Maintenance:
An Approach for the Analysis of Equipment Shutdown. . . 314 Reginaldo Borges, Eduardo Alves Portela Santos,
and Eduardo de Freitas Rocha Loures
The Importance of Non-technical Skills in Agile Project Teams. . . 325 DanijelaĆirić, Maja Stančetić, Danijela Gračanin, and Jelena Ćurčić
Study of the Dimensions of the Learning Organization
in a Small Manufacturing and Service Enterprise . . . 333 Ljubica Duđak and Adrijana Petrovska
Human Resource Development in the Knowledge Economy. . . 343
Ljubica Duđak and Bojana Jokanović
Affective Attachment and Time Perspectives as Predictors
of Achievement Motive. . . 352 Milica Džida, Ivana Katić, Ana Nešić, and Ivana Pezerović
Data Fusion for Industry 4.0: General Concepts and Applications . . . . 362
Ricardo Eiji Kondo, Erick Douglas de Lima,
Eduardo de Freitas Rocha Loures, Eduardo Alves Portela dos Santos, and Fernando Deschamps
New Technologies in Corporate Communications . . . 374 Danijela Lalić, Jelena Stanković, Danijela Gračanin, and Bojana Milić
A Risk Management Model for Quality Management Systems
Based on ISO 9001:2015 . . . 381 Yasmin Silva Martins and Carlos Eduardo Sanches da Silva
Evaluation of Main Sources of Ideas for Innovation
in Manufacturing Companies Using PROMETHEE Method. . . 388
Nenad Medic, Zoran Anisic, Ugljesa Marjanovic, Nemanja Tasic, and Bojan Lalic
Development of Digital Entrepreneurship and New Business Models
as a Result of the Expansion of Information Systems. . . 396 Slavica Mitrović Veljković, Jelena Raut, Boban Melović,
andĐorđe Ćelić
Alignment to Management Excellence Model and Organizational
Transformation: A Case Study in an Automotive Industry . . . 405 Mario Luis Nawcki, Rafaela Plantes Pavloski, Regis Fernandes da Silva,
Gabriel Nogueira Zanon, and Fernando Deschamps
Developing a Maturity Model for Digital Servitization
in Manufacturing Firms. . . 413 Theoni Paschou, Mario Rapaccini, Christoph Peters, Federico Adrodegari,
and Nicola Saccani
Identification of Critical Success Factors in Crops Seed Industry . . . 426 Goran Petrović, Danijela Gračanin, Branislav Stevanov, Nemanja Tasić,
and Zdravko Tešić
Identifying Lean Enterprise Model Enabler Practices
for Lean Office. . . 435 Hugo Anderson Araújo Pontes, Carlos Eduardo Sanches da Silva,
Yasmin Silva Martins, Ana Carolina Oliveira Santos, and Guilherme de Siqueira Silveira
Digitalization: A Literature Review and Research Agenda. . . 443 João Reis, Marlene Amorim, Nuno Melão, Yuval Cohen,
and Mário Rodrigues
A Theoretical Analysis of the Barriers of Implementing Green
Supply Chain Management . . . 457 Bianca Dias da Silva and Maico Roris Severino
“Industry 4.0” Digital Strategy, and the Challenges for Adoption
the Technologies Led by Cyber-Physical Systems. . . 463 Fernando Lima da Silva and Gladys Dorotea Cacsire Barriga
Descriptive Evaluation in Public Healthcare Services. . . 473 Júlio Cesar Valandro Soares, Agenor Sousa Santos Neto,
and Vinicius de Faria Paula
Food Delivery Using Cargo-Bikes with IoT . . . 483 Srdjan Tegeltija, Gordana Ostojić, Stevan Stankovski, Dragan Kukolj,
and Branislav Tejić
Development of a New Model for Performance Measurement
Based on the Tool for Action Plan Selection . . . 492 Zdravko Tesic, Ivana Tomic, Sanja Cvijanovic, Marina Zizakov,
and Tamara Bojanic
SFM for Supporting Performance Measurement and Management. . . . 502
Zdravko Tesic, Ivana Tomic, Sanja Vranjes Baricic, and Ivana Popovic
An Iterative Cyclic Algorithm for Designing Vaccine Distribution
Networks in Low and Middle-Income Countries . . . 512 Yuwen Yang and Jayant Rajgopal
The Perception of Knowledge Management by Small
and Medium-Sized IT Companies, Campos Gerais, Brazil. . . 522 Fernanda Gomes de Andrade, Cristiane Karyn Carvalho Araújo,
Sabrine Basso, André Luiz Przybysz, and Antônio Carlos Francisco Correction to: Factors Affecting the Adoption of Technological
Service Innovations . . . C1 Ozge Duzenli, Burcu Felekoglu, and Ali Serdar Tasan
Author Index. . . 533