System Requirements and Server Configuration

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System Requirements and Server Configuration

• Hardware Requirements for C Series, page 1

• Open Virtualization Files, page 2

• VMware Hosting , page 2

• Software, page 2

• Side A Server Component Configurations, page 5

• Side B Server Component Configurations, page 5

• Software Licenses, page 6

• Fault Tolerance, page 7

• Local and Wide Area Network Communications, page 7

• Bandwidth Provisioning and Network QoS Considerations, page 8

• Data Backup, page 8

• NTP and Time Synchronization, page 8

Hardware Requirements for C Series

The Packaged CCE deployment at the customer site must run in a duplexed environment with a pair of Unified Computing System (UCS) servers. These servers are referred to as Side A Host and Side B Host.

Packaged CCE now supports both the Unified Computing System (UCS) C240 M3S TRC#1 and C260 M2 TRC#1 servers for existing deployments. Only the UCS C240 M3S TRC#1 is available for new Packaged CCE orders.

C240 M3S:http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#C240_M3S_.28SFF.29_ TRC.231

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Open Virtualization Files

Open Virtualization Format files, packaged as OVAs, define the basic structure of the VMs that are created. This includes the CPU, RAM, disk space, reservation for CPU, and reservation for memory.

OVA files for Packaged CCE are contained in the CCE-PAC-M1-OVA zip file at Cisco.com.

VMware Hosting

ESXi 5.1 with VM Version 8 is required.

Software

Cisco Systems Contact Center Components

Operating System Major Release Version

Component

Microsoft Windows 10.0 and later maintenance

releases Unified Contact Center

Enterprise

Microsoft Windows 10.0 and later maintenance

releases Unified Customer Voice Portal

Linux-based Unified Communications Operating System

Unified CM 10.0(1) and later maintenance releases Unified CM 9.1(1) and later maintenance releases Unified Communications

Manager

10.0 and later maintenance releases

Unified Intelligence Center

10.0 and later maintenance releases

Cisco Finesse

Optional:

Cisco Unified E-Mail Interaction Manager/Web Interaction Manager - 9.0 and later maintenance releases Cisco SocialMiner - 10.0 and later maintenance releases

Cisco MediaSense - 10.0 and later maintenance releases

Third-Party Software

System Requirements and Server Configuration Open Virtualization Files

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Third-party software requirements are for both golden templates and direct installs. Note Notes Version Software Used for:

• Unified CCE Call Server • Unified CCE Data Server • Unified CVP Server • Unified CVP OAMP Server • Unified CVP Reporting Server

Windows Server 2008 Remote Desktop is not supported for software installation or upgrade. Note

Service Pack 1 Microsoft Windows Server

2008 R2 Standard Edition

Windows Server Active Directory support is inclusive of R2 versions.

Packaged CCE does not require any specific Active Directory functional level. Windows Server 2003, 2008, and

2012 Microsoft Windows Active Directory

Used for Unified CCE Data Server. Service Pack 2

Microsoft SQL Server 2008 R2 x64 Standard Edition

Required for all applications that run on the Windows platform.

One of:

• Symantec Endpoint Protection 12.1

• Trend Micro Server Protect version 5.8

• McAfee VirusScan Enterprise 8.8i Antivirus

Java 7 and later releases are not supported. Java 6 Update 30 or latest update.

Java

Supported Browsers

These browsers are supported for Release 10.0: • Microsoft Internet Explorer 9

• Mozilla Firefox 24 and later

System Requirements and Server Configuration

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Automation Tools

Download and then install the following tools on the client from which the automation will be run.

Download Version

Software

Go tohttp://cisco.com/en/US/products/ps12586/tsd_products_support_ series_home.html.

Click Download Software.

Then select Packaged Contact Center Enterprise Deployment Scripts. 10.0(1)

GoldenTemplateTool zip file

http://downloads.vmware.com/d/details/pcli50/dHRAYnQlKmpiZHAlJQ== 5.0, 32-bit PowerCLI https://my.vmware.com/group/vmware/ details?downloadGroup=OVFTOOL350&productId=353 32-bit OVF tool http://winimage.com/download.htm.

WinImage is shareware. If you choose to not purchase a licensed copy, you will see pop-ups when you run this tool. Clicking No at the pop-ups allows you to proceed.

Note 8.5, 32-bit WinImage --Release 2003 or later Microsoft Excel

Base Configuration and Utility Tools

Download Notes

Software

Go to the Download Software page athttp:/ /software.cisco.com/download/

type.html?mdfid=284360381&i=rm. Click the link for Configuration Scripts. Then select the zip file for the Base Configuration script.

This software automatically configures certain elements needed for every PCCE deployment CCEPACM1BaseConfig10x.zip

Go to the Download Software page athttp:/ /software.cisco.com/download/

type.html?mdfid=284360381&i=rm. Click the link for Configuration Scripts. Then select the utility to modify the domain name.

This tool is required after installing the base configuration to modify the domain name stored in the database.

Domain_Update_Tool.zip

System Requirements and Server Configuration Automation Tools

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Side A Server Component Configurations

RAM Reservation (in MB) Virtual Network Adapter Type CPU Reservation (in MHz) HDD (in GB) RAM (in GB) vCPU* Components 8192 VMXNet3 5000 80 8 4

Unified CCE Call Server 8192 VMXNet3 5100 80 + 750 8 4

Unified CCE Data Server 4096 VMXNet3 1800 150 4 4 Unified CVP Server 1A 4096 VMXNet3 1800 150 4 4 Unified CVP Server 2A 8192 E1000 8000 146 8 4 Finesse no reservation made VMXNet3 no reservation made 80 4 1 Unified CVP OAMP Server 10GB (10240MB) Flexible 900 146 10 4 Unified Intelligence Center Publisher 6144 VMXNet3 3600 110 6 2 Unified Communications Manager Publisher 6144 VMXNet3 3600 110 6 2 Unified Communications Manager Subscriber 1

* vCPUs are oversubscribed by design.

Side B Server Component Configurations

RAM Reservation (in MB) Virtual Network Adapter Type CPU Reservation (in MHz) HDD (in GB) RAM (in GB) vCPU* Components 8192 VMXNet3 5000 80 8 4

Unified CCE Call Server

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RAM Reservation (in MB) Virtual Network Adapter Type CPU Reservation (in MHz) HDD (in GB) RAM (in GB) vCPU* Components 8192 VMXNet3 5100 80 + 750 8 4

Unified CCE Data Server 4096 VMXNet3 1800 150 4 4 Unified CVP Server 1B 4096 VMXNet3 1800 150 4 4 Unified CVP Server 2B no reservations made VMXNet3 no reservations made 72 + 438 4 4 Unified CVP Reporting Server (optional) 8192 E1000 8000 146 8 4 Finesse 10GB (10240MB) Flexible 900 146 10 4 Unified Intelligence Center Subscriber 6144 VMXNet3 3600 110 6 2 Unified Communications Manager Subscriber 2

* vCPUs are oversubscribed by design.

Software Licenses

Details Required? Included with Packaged CCE license SKU? Quantity Software License or PAK

1 PAK for each of the four required Unified CVP Servers Yes

Yes 4 PAKs

Unified CVP

1 PAK to be applied to the Unified Intelligence Center Publisher on Side A. Yes Yes 1 PAK Unified Intelligence Center

1 PAK for each Unified Call Studio workstation. Yes

Yes 2 PAKs

Unified Call Studio

Maximum of 2 additional Unified CVP PAKs for each optional Unified CVP Reporting Server.

No No 1 or 2 PAKs Unified CVP Reporting Server

System Requirements and Server Configuration Software Licenses

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Details Required? Included with Packaged CCE license SKU? Quantity Software License or PAK

1 Virtual OS license for each of the required Unified CCE Call and Data Servers = 4 licenses.

1 Virtual OS license for each of the 4 required Unified CVP Servers = 4 licenses.

1 Virtual OS license for the Unified CVP OAMP Server = 1 license. 1 additional Windows Server Virtual OS license for an optional Unified CVP Reporting Server.

For more information on Microsoft Windows Server Licensing options, please contact Microsoft or your authorized Microsoft reseller.

Note Yes No 9 -10 licenses Microsoft Windows Server 2008 R2

1 license for each Data Server. Yes

No 2 licenses Microsoft SQL

Server 2008

2 licenses for the server on Side A and 2 licenses for the server on Side B.

1 license per CPU in each server. Each server has 2 CPUs. Yes No 4 licenses VMware vSphere Standard or Enterprise ESXi 5.x

Needed by partners who use the Packaged CCE Golden Template cloning process. No No 1 license VMware vCenter 5.x

Fault Tolerance

Packaged Contact Center Enterprise uses two servers to run the core applications components in duplex (synchronized) operation. This gives the contact center site survivability and recovery in most failure scenarios. Packaged CCE does not support simplex (single-server) deployments, outside of lab mode.

Router and PG co-location on a single physical server (one per side) requires a high level of network fault tolerance to avoid a double failure. A double failure is the loss of both the Visible and Private network connectivity to the host server, causing a potentially serious degradation in call routing. Recovery from double failure requires manual intervention.

Local and Wide Area Network Communications

Due to the use of VMware virtual switch (vSwitch) and the nature of the fault and recovery mechanism, Cisco Systems requires VMware NIC Teaming to connect to redundant physical switches for the Packaged CCE public and private networks. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide for more on this design.

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Network uplink designs other than that detailed in the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide may expose the applications to unexpected fault scenarios that impact the recovery and/or operation of the Contact Center.

This fault tolerant design specifies use of two VMware vSwitches, one each for the Packaged CCE public and private network VLANs. Each vSwitch has one Active and one Standby vmnic. Each Active/Standby pair should be split across physical NIC adapters (for example, Active onboard/Standby on add-in card) and alternate Active paths to two data center switches. These two data center switches must be configured for both public and private network communications. The intention of the uplinks is to ensure that no single failure (physical NIC card, cable, physical switch) causes the loss of both the public and private network communications at the same time, or the loss of both the Active and Standby for the same vSwitch at the same time.

VMware and server management vSwitch should also be configured separately for enterprise management separate from either the public or private network communications paths, following VMware best practices. Note

Campus LAN, Metro Area Network (MAN) and Wide Area Network (WAN) (all considered WAN from here) split Packaged CCE deployments require a highly available Visible network communications between those data centers. These data centers must also have dedicated or shared Packaged CCE Private network communications path in a topology such that no single point of failure within that data center and WAN infrastructure results in the loss of both the Packaged CCE visible and private network communications for more than 500ms.

Latency Requirements

Maximum Round Trip Time Supported Network

400 ms Visible

100 ms Private

Bandwidth Provisioning and Network QoS Considerations

Your Wide Area Network must support QoS. For details, refer to the Bandwidth Provisioning and QoS considerations section in the Cisco Unified Contact Center Enterprise Design Guide. athttp://www.cisco.com/ en/US/partner/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html.

Data Backup

Data backup tools must be run during a scheduled maintenance window. If you use local SQL backups, make sure that the local machine has sufficient capacity. If not, back up to remote storage on the network.

NTP and Time Synchronization

Packaged CCE requires that all parts of the solution have the same time. While time drift occurs naturally, it is critical to configure NTP to keep solution components synchronized. To prevent time drifts on Live Data

System Requirements and Server Configuration Bandwidth Provisioning and Network QoS Considerations

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Refer to the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide for details:http:// www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html.

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System Requirements and Server Configuration NTP and Time Synchronization