PATIENT INFORMATION SHEET
It is our hope to provide the highest quality of service. Below you will find a patient information sheet which provides our office with useful information that is helpful to our staff in contacting you, processing your billing and notifying you in case of an office closing, etc.
Patient Name _________________________________Maiden Name _______________ Marital Status:_____ Date of Birth ____________ SS# ________________________
Parent/Guardian __________________________________________________________________________ Complete Address _________________________________________________
City __________________ State _______ Zip Code _________ Length of time there _________________ Home phone # ________________ ______ Cell Phone# _________________________
Employer ______________________________________Work Phone #__________________Extension__________ Closest Relative (Not Spouse) _____________________________ Relationship_______________________ Telephone ____________________
Name of Church/Affiliation ____________________________Referral Source ______________________________
Spouse/Legal Guardian Name_________________________________________________________ ** May we contact your spouse regarding appointments? ___________ (see Courtesy call form)
Address (if different from above) _______________________________________________________________ Date of Birth _____________ SS# ________________ Telephone ___________________________
Employer _______________________________ Job Title __________________________________________ Work Telephone __________________ Extension _________ Length of time there _____________________
MEDICAL INFORMATION
Primary Care Physician Name _________________________________________________
Physician’s Address ______________________________________________________________________ Insurance Carrier ____________________________ ID# ______________________ Group _________
Policy Holder Name _________________________________ Policy Holder’s Date of Birth: __________________ Address (if different from above) _______________________________________________________________ *A 24-hour cancellation notification is required. There will be a late cancellation fee charged for appointments cancelled without at least a 24 business hour notice. This fee is NOT billable to any insurance carrier.
MISSED APPOINTMENT FEE AND LATE CANCELLATION FEE POLICY
I, , have read the information handbook given to
me, which not only explains the WNY Psychotherapy Services, and the services available to me, but also explains the Missed Appointment fee and Late Cancellation fee policies. I understand that 24 hours cancellation notice is required to avoid a Missed Appointment fee or Late Cancellation fee. In the event that I do not give such notice, only the following two conditions will waive fee.
1. If I can reschedule within five business days. (Saturdays, Sundays, and Holidays are not business days)
2. If the appointment is filled with another client.
We would like to emphasize that there are generally no exceptions to the above policy. In other words, the policy applies even if there is a good reason, such as an emergency that requires you to cancel your appointment.
I also understand that I am responsible for this fee and it is not billable to my insurance. I have discussed these fees with my therapist and fully understand them.
Signature:
Reminder of Missed Appointment and Late Cancellation Fee Policies
Our Practice requires that in the event you have to cancel an appointment, you must notify us one business day (24 hours) in advance; phone messages left with the answering service over the
weekend do not qualify as 24 hours notice for Monday appointments. There is a fee for
appointments canceled with less than 24 hours notice and a fee for appointments, which are missed with no contact in advance at all. Please be aware that in some cases repeat missed appointments can lead to termination of services, and none of these fees are insurance reimbursable.
We would like to emphasize that there are no exceptions to the above policy. In other words, the policy applies even if there is a good reason, such as an emergency that requires you to cancel your appointment.
On the other hand, we do have procedures, which may, in some instances, permit you to avoid such charges. Specifically, if you do cancel with less than 24 hours notice, we do try to find someone to take your canceled appointment. If we are successful, we do not charge the late cancellation fee. If we are able to reschedule your appointment in the same business week, there is no late cancellation fee or missed appointment charges. Finally, if there is a snow emergency and the police announce a driving ban, and you call in advance of your appointment to cancel, we generally waive the late cancellation fee.
Emergency Procedure
In case of a psychiatric emergency, you are urged to call your therapist. The process for doing so is as follows:
If the call is during business hours, call 837-6705, or in Orchard Park, 675-9232. Inform the secretary of the emergency and the office staff will attempt to contact your therapist or the therapist on call. If an emergency arises after business hours, call 837-6705. You will be connected with our answering service. Advise them that this is an emergency and the name of your therapist. The answering services will then attempt to reach the therapist. Please then wait a reasonable period of time. (If you cannot wait, follow your insurance company’s guidelines or go to the emergency room.) If you do not hear from your therapist in a reasonable time period, call the answering service back
COURTESY CALLS
It is the preference of most clinicians at Western New York Psychotherapy Services to have the
secretarial staff make courtesy calls to most of our patients one or two days before their appointment. This is to serve as a reminder call. It is not always possible to make courtesy calls, due to secretarial workload. Also, there are times when we make an effort to contact our patients but do not succeed, due to incorrect numbers, no answering machines, changed numbers or other reasons that may prevent us from successfully contacting you. There have also been, on extreme occasions, times when we were unable to make the calls, due to weather, illness, or other unforeseen circumstances. We wish to make it clear that, although we try to call on a regular basis, you are responsible for the making, keeping, and/or canceling appointments in a timely fashion.
Release of Liability:
We would like to know if you want to be on our courtesy call list. Please place your name, and number to call below. The only information disclosed will be the clinician’s name, and the date and time of the appointment. Please fill out the following below:
Name (Print):____________________________________________________ (Name of Client / Guardian)
Please check whether you’d like to receive a courtesy call prior to your appointment:
_____ Yes ______ No
Number: ( )
Be aware that by signing this form you are releasing us from any liability associated with leaving information regarding your or your child’s appointment.
