LET’S DO
LETTINGS
BETTER
Rynew are a new breed of lettings agent. We don’t just offer value for money, but first class customer service and absolute accountability too.
You know what bad lettings agents are like. You’ve seen the press. They are the ones whose fees always seem to come as a surprise. The ones who go silent when you need something done, and whose scheme for protecting your tenants’ deposits is mysterious in the extreme.
Rynew are different.
We’ve been on the wrong end of bad lettings agents ourselves. That’s how we got started – we witnessed the effects of inefficiency and bad customer service, and realised it could be done so much better.
We manage over 1000 properties through our sister company, Rynew Property Management, and often we get calls from frustrated landlords and tenants, who cannot get hold of their letting agent, especially when their boiler breaks down in the winter or there is a loss of water. So we decided to do it better ourselves.
You will find that we are not only competitive on price, but can blow you away with an unrecognisably good service. It’s this level of care and attention to our clients that lets us steal a march on our competitors. Read on and find out how you could not only save money, but also find an agent who actually delivers on the ground.
Desmond Moreira Creative Director
Let’s do
Lettings Better
Everything we do is about trying to meet your needs as a landlord – and we can’t do that unless we know what those needs are. That’s why we’ve created our landlord round-table sessions over dinner. Here you can tell us what you need from your lettings agent, and at the same time you can network, share and grow your portfolio with like-minded individuals. Simply get in touch for more details.
So many letting agents operate in such a cold and remove manner that landlords only get in touch when they absolutely have to. We don't think you'll complain, however, Rynew welcome enquiries and complaints from landlords, as this gives us
Listening to
Landlords
the information we need to provide a better service. That’s why we make talking to us as easy as possible, so you can let us know if we ever fall short of your expectations. That way we can build a professional relationship based on honesty and trust.
For example, as well as phone and email, you can talk to us by text – which is often the quickest and most convenient way to communicate with both landlords and tenants.
And we don’t just talk to landlords; we make an extra effort to stay in touch with your tenants. We ask tenants, too, to ask us questions and hold us to account - as a happy tenant who is being listened to is far more likely to be a paying tenant.
Finding good
Tenants,
All of the Time
From the moment you take us on, we want to be an indispensable partner, getting tenants into your property as quickly as possible. But your first question will almost certainly be “How will you find me the right tenant?”, as there are few bigger dangers to your income than uncollected rent.
To make sure you get the right people in your properties, we not only carry out credit and employer checks, but ask for references from former landlords (where
possible) so that unreliable tenants are weeded out from the selection process.
“What’s the management fee going to be?” Is the next question on a landlord’s lips. Too many agents entice you with low rates then give you a low rate service, but our view is that you get what you pay for. Don’t expect a Ferrari if you paid for a Skoda!
employer check l ist credit check
Keeping Costs
Down
Inefficient and lazy management leads to higher costs for landlords. One poorly-managed property can cost you hundreds or even thousands of pounds. To prevent these costs we will carry out regular inspections, and when work is needed, use local contractors so there’s no huge call-out charge. We have an extensive list of trusted contractors from our property
management business to ensure the best deal, and we will never take a commission on their work – what they charge is what you pay. All of the contractors we use are Safe Contractor Accredited. This means they have been vetted and put through vigorous checks to ensure they comply with current Health and Safety Legislation.
COM
MIS
Marketing
Your Property
We will market your property within 48 hours of receiving full instructions. We use rightmove to market your property as they are the UK's largest online property portal. We will take professional photos, create market leading floor plans, and can arrange a host of other products to help you get set up and ready to let.
As a landlord, you will want to attract reliable, professional tenants, and we use a number of techniques to reach
these people via social media, finding the parts traditional marketing methods can’t reach.
As Matt Hodkinson of Influence Agents has said, “Some letting agents are leveraging the popularity of social media and the new technology that comes with it, to really make a difference in how they let properties, in shorter periods of time, and for money”.
First Class
Customer
Service
If we take over your property, it’s probably because the previous lettings agent was letting you down. And we know that if we do the same, you won’t hesitate to move on from us, either.
So we put customer service at the heart of our operation. This means more than just window dressing – we put all of our efforts into providing a better service for both you and your tenants. From day one, we want to create the right impression.
If things do go wrong with your property (and we know that they do!) you will be guaranteed a speedy response. We operate a 24/7 support service, on top of our core hours of 9-5 Mon-Fri, to handle out of hours emergencies. We also have a text message service so we can keep you and your tenant updated about any ongoing issues, whenever and wherever you need to be contacted.
Being a new company, we have invested in the latest technologies to help us deliver a modern, dynamic service at all times. All of our software and servers are hosted on the cloud, meaning that we can access and update data anytime, anyplace – and that your data is safely backed up.
Through our online portal, you can view your account and see what transactions have occurred and any works carried out. The system can even provide you all the information you need to fill out your tax return.
Prices & Packages
Exc
lusi
ve
14%
+VAT
FULLY MANA GEDSignatur
e
10%
+VAT
TENANT FIND/RENT COLLECTIIONEssential
£750
+VAT
FIXED
TENANT FIND ONL Y 1 Month Only 2 Per Annum 6 6 4 Per Annum 12 4 Per Annum Advertise Property On RightmoveProfessional Photos
Floor Plans Tenant Credit Check Tenant Employer Check Previous Landlord Reference Prepare Tenancy Documents Collect Deposit & Monthly Rent Register Deposit With Tenancy Deposit Scheme
Issue Keys To Tenant
Pay Landlord Within 3 Days of Receipt
Monthly Management Report Tenant Viewings
Renew Tenancies 2 Months Prior To End Property Inspections
Utility Providers And Council Informed Carry Out Open Inventory
Manage Deposit Deductions 24/7 Emergency Support Contractor Management Annual Account Review
Serve Legal Notices (Non Payment) Gas Safety Check
PAT Testing Arrange EPC
Add-on
Purchases
Exc
lusi
ve
FULLY MANA GED (Excl. VAT) *Landlord Rent Protection Insurance *
Landlord Contents, Liability & Legal Cover * Tenants Content Cover *
Please call for Insurance details
Signatur
e
TENANT FIND/RENT COLLECTIION EPC Certificates£49
£75
£109
Gas Safety CertificatesOpen Inventory
(Excl. VAT)
*
Landlord Rent Protection Insurance *
Landlord Contents, Liability & Legal Cover * PAT Testing
Tenants Content Cover *
Please call for Insurance details
£99
Essential
TENANT FIND ONL Y EPC Certificates£75
£75
£149
£49
Gas Safety CertificatesOpen Inventory Floor Plan
Landlord Rent Protection Insurance *
Landlord Contents, Liability & Legal Cover * PAT Testing
Tenants Content Cover *
£99
Please call for Insurance details (Excl. VAT) *We have the infrastructure of a big company and we are still small enough to care, which is why our small team, are well positioned to service your portfolio, or cherish and look after that one property you let.
Whilst we don’t invest in properties ourselves, you can be sure that we will treat your property as if it were our own.
That’s a guarantee.
Meet the
Team
Mi
Casa
Registration of Interest
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