Brochure
About Pink Elephant
Company History
Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A ‘beer and peanuts’ company managed and staffed by students during their spare time while studying for their degree. We have come a long way since then, and now you can find us in lots of different locations throughout the world. For our global clients that means consistent services wherever they’re located, whether that’s Sao Paulo, Shanghai or Stevenage.
A defining moment in the story of Pink Elephant was our establishment of the UK operating company in 1991 to support our involvement and contribution to the development of UK Government’s initiative: the IT Infrastructure Library.
Not only did we contribute to the writing of the books, we developed and delivered the very first ITIL training courses, we were also first to develop services around the library – notably the application of CMM for the assessment of processes, and the use of the Kotter model for Service Management change programmes.
What do we do
If we were to describe what Pink Elephant does in less than 100 words it would be: Pink Elephant are an independent continual service improvement and business
transformation partner that delivers professional solutions that enable organisations to: better align their services to the business
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improve the effectiveness of their services
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reduce the total costs of ownership of their services
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reduce inherent risk of downtime
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increase the positive perception of IT by your customers
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In short, “We want to work with you to make your organisation a better place.”
We have come a long way since those early ITIL days. Now the scope of our solutions cover the whole Service Lifecycle, from developing strategy and new organisation structures, Service Design, Service Transition and Service Operation through to Continual Service Improvement. And as well as ITIL we utilise, where appropriate, a number of frameworks and governance models: CobIT, Obashi, Lean IT, SFIA, Green IT, 6 Sigma and ISO standards.
Our Services include:
Managed Services – Service Desk and IT Support Services – the window through
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which your customers build their perception of IT Services Consulting Services – to help you transform your IT Services
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Education Services – to help you build internal capability
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Resource as a Service – providing the people you require to deliver and support your
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IT Servicese
Pink Elephant is an international organisation with offices in United Kingdom, Netherlands, South Africa, America and Canada.
Release, Control & Validation
General information
Service Management
ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.
This official ITIL capability certification course enables you to master the key ITIL processes needed to properly plan for service transitions; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects; and transfer the right level of knowledge to the right people, through effective and efficient Configuration and Knowledge Management systems. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:
• Change Management • Service Validation & Testing
• Release & Deployment Management • Service Asset & Configuration Management • Request Fulfillment
• Change Evaluation • Knowledge Management
The Course
What You Will Learn
• Service Management as a practice and how it creates business value
• In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
o Change Management: Enables successful service transition
o Service Validation & Testing: Ensures the integrity and quality of the transition o Release & Deployment Management: Ensures the proper building, testing and deploying of a release
o Service Asset & Configuration Management: Monitors the state of the transition o Request Fulfillment: Ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation
o Evaluation: Reviews whether the performance and value of a service is acceptable o Knowledge Management: Enhances ongoing management decision support and service delivery capability
• Technology and implementation considerations for these processes
Target group
Change Managers
Release and Deployment Managers Configuration Managers
Network Managers Infrastructure Managers IT Managers and Directors
Any IT professional involved with the processes described above
Knowledge Objective
Master the key ITIL processes needed to smoothly transition additions and changes
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into your production environment
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Improve the success rate and throughput of changes by mandating fit-for-purpose
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review and approvals
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Ensure Change Management is responsive to business requirements without being
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bureaucratic
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Increase the volume of changes without increasing business risk using an improved
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Change and Release model
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Improve your Monday morning IT management experience by having advance
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knowledge of planned changes
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Manage risks effectively through the use of an effective change model and a
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functioning CMDB
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Reduce the risk of service changes by establishing detailed production assurance
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requirements
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Integrate IT project management and Application Development with Release and
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Change Management
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Certification
ITIL® Intermediate Certificate in Release Control and Validation>
Duration
Release, Control & Validation
Planning
Generic course information
Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN) and Loyalist Certification Services (LCS). Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.
Exam requirements
Exam, Certifications & Awards
This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Release, Control & Validation. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate (4 ITIL credits).
Costs
Registration fee: £ .,-Course fee: £ 1049,-Study materials: £ .,-Exam fee: £ Included,-Packages
All prices include course materials, complimentary publications (where appropriate), refreshments throughout the day, lunch and exam fee, but exclude VAT.
Pink Elephant
Leading the way in IT Management Best Practices
www.pinkelephant.co.uk
Pink Elephant EMEA Ltd Offices in:
Middleburg House 9 Castle Street Reading
Berkshire, United Kingdom For further information please contact:
Pink Elephant United Kingdom Phone: + 44 (0) 118 324 0620 [email protected]
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