Open Application Interface (OAI)
Software Development
SpectraLink Certified Messaging
Application Testing
Program Guide
OAI DEVELOPMENT PROGRAM OVERVIEW 3 OAI Software Development Program 3 SpectraLink Certified Messaging Application (SCMA) Program 3
SCMA Program Benefits 3
OAI SOFTWARE DEVELOPMENT PROGRAM SPECIFICS 4
The OAI Protocol Specification Document 4
Handset Simulation Software 4
Test Equipment Purchase Program 5 SPECTRALINK CERTIFIED MESSAGING APPLICATION PROGRAM
SPECIFICS 6
SCMA Program Description 6
SCMA TESTING TERMS AND CONDITIONS 7
SpectraLink Responsibilities 7 SCMA Applicant Responsibilities 7 Testing Lab Responsibilities 9
Lab Testing Process 10
SCMA Designee Final Steps 10
CO-MARKETING GUIDELINES 11
Press Release Guidelines 11
Web Site Linking 12
Advertising 12 Using the SpectraLink Certified Logo 13
General 14
APPENDIX A - SPECTRALINK STANDARD MESSAGING FEATURE LIST 15
OAI Development Program Overview
OAI Software Development Program
The OAI Software Development Program provides support for software development projects. During the software development phase the OAI Software Development Program will provide access to the OAI protocol specifics, handset simulation software, lab testing equipment, and live support resources. When development is completed the SpectraLink Certified Messaging Application Program gives software vendors an opportunity to add a strategic, competitive edge when bringing a new OAI Messaging Application to market.
SpectraLink Certified Messaging Application (SCMA)
Program
Customers are excited by the prospect of adding additional function and value to their SpectraLink Wireless Telephone investment. However, they also want assurance that a messaging application interfaces seamlessly with SpectraLink products, has appropriate documentation and provides adequate customer support. SpectraLink’s Certified Messaging Application (SCMA) Program provides Vendors a path to increase customer confidence that products will perform to their highest expectations.
SCMA designation is achieved by submitting sales and service documentation for review and successfully completing interoperability testing at an independent lab. The SCMA designation also provides a way for SpectraLink direct sales and reseller partners to guarantee that they make the best decision when choosing products to promote to their prospects and customers.
NOTE: Compatibility testing takes place at a SpectraLink approved independent lab facility.
SCMA Program Benefits
• The right to promote the SCMA designation on Vendors product, website, sales and marketing materials.
• Vendor product promotion on SpectraLink’s website including: a short
description of Vendor’s product, company strengths and business focus; hyperlink to Vendor’s website; and hyperlink to a Sales/Marketing Application Note
• Tradeshow Support - SCMA Vendors are encouraged to demonstrate integrations to SpectraLink Wireless Telephones in their tradeshow booths. SpectraLink will offer tradeshow equipment support depending on resource availability and event participation.
• Secure Partner Website Access – SpectraLink’s Partners Only website is a password-protected site available to all SCMA Vendors. Contents include the SpectraLink Store, FAQs, Advisory Bulletins, presentations, coaching sheets, and competitive information.
• SpectraLink’s Knowledge Series – SpectraLink’s Knowledge Series is a
collection of technology seminars delivered over the web. These live and recorded webinars are free and available to all SCMA Vendors. The calendar of upcoming webinars and registration information is available on SpectraLink’s website. • Toll-free support hotline - SCMA Vendors may access SpectraLink’s dedicated
toll-free support hotline staffed by senior technical support engineers. Access to elevated support is also provided online through SpectraLink’s Partners Only website, with a 24-hour response objective.
• Demonstration Equipment – SCMA Vendors have access to discounted SpectraLink equipment for demonstration and lab testing systems.
OAI Software Development Program
Specifics
The OAI Protocol Specification Document
The OAI Specification Document is available at no cost in return for a brief description of the Vendor company and interest in SpectraLink text messaging and external system integrations. To obtain the current OAI Specification Document send request to
NOTE: Use of the OAI and access to the OAI Specification Document is subject to Vendor executing a license agreement.
Handset Simulation Software
OAIsim is a software utility that allows a developer to test application processes and functions prior to testing on actual SpectraLink hardware. OAIsim takes application input from either the keyboard or an external application. Inputs are processed and the results are displayed on the simulated SpectraLink Wireless Telephone and in various status windows. With the simulator program, the developer can test OAI messages and the corresponding reactions of the complete system. OAIsim is for development purposes only and does not replace actual SpectraLink hardware system testing. SpectraLink offers this software program designed to simulate all generally available SpectraLink handsets and includes one hour of free email or phone support from a SpectraLink resource with expert knowledge of the OAI protocol. To place and order for OAIsim software contact [email protected].
NOTE: Use of OAIsim is subject to executing a software license agreement. OAIsim software on CD - $250.00 (includes one hour OAI Protocol General Development Support)
OAI Protocol General Development Support
Support resource can assist with understanding OAI protocol specifics, assist in creating pseudo code to meet programming goals, and troubleshooting issues with work-in-progress or completed programs. Email or phone support from a SpectraLink resource with expert knowledge of the OAI protocol is sold in increments of one hour. To obtain development support contact [email protected]
One Hour General Development Support - $250.00
OAI Protocol Service Department Support
The intent of SpectraLink Customer Support is to solve product and system-related problems for our mutual customers in a manner that maintains a high level of customer satisfaction. SpectraLink maintains the Open Application Interface (OAI) Specification Document providing instructions on how to use the application programming interface (API). SpectraLink’s Customer Service organization supports issues related to the API when a developer provides clear documentation of a reproducible error indicating that the API is not working as described
according to current version of the OAI Specification Document. SpectraLink will respond to other issues related to the Vendor’s integration with SpectraLink
products on a fee basis in increments of no less than one hour.
SpectraLink technical support determines if the customer issue lies with the SpectraLink-branded product or with the SCMA application. For SpectraLink-SpectraLink-branded products, the standard escalation process applies and the technical support staff will escalate to its escalation team as needed. For SCMA products, the technical support staff will refer the customer to the appropriate SCMA program Vendor.
Test Equipment Purchase Program
Vendor may purchase SpectraLink equipment for lab testing and demonstration at 50% off list price. For NetLink systems the Vendor must supply an Ethernet switch and at least one SpectraLink-compatible 801.11b/g access point from products listed in the NetLink Wireless Telephone Access Point Compatibility document
http://www.spectralink.com/products/svp.html A suggested development and test system consists of:
• One (1) NetLink Telephony Gateway (8 port) • One (1) NetLink OAI Gateway (64 user) • Two (2) NetLink i640 Wireless Telephones • One (1) NetLink e340 Wireless Telephone Battery Packs and desktop chargers
Retail price for listed equipment is $5,505.00 after 50% discount $2,752.50 (10-2004) To get a detailed quote for specific equipment with current pricing contact
SpectraLink Testing Equipment may be purchased for 50% off list price (Lease options are also available)
SpectraLink Certified Messaging Application
Program Specifics
SCMA Program Description
Compatibility testing is a formal process through which a Vendor’s software/hardware solutions and associated documentation are tested and verified at an independent test lab. The test exercises software and hardware provided by the Vendor interoperating with a SpectraLink Wireless Telephone System. Successful completion of testing and
documentation requirements will qualify products for SCMA designation and all associated benefits.
NOTE: Vendors using a SCMA product as middleware to connect to SpectraLink are exempt from lab testing however in order to become an SCMA designee they must submit a completed SCMA Application (Appendix B).
With the exception of the SpectraLink Wireless Telephone System and an independent test lab provided PC (if requested), the developer will provide all necessary equipment, software, and documentation for testing at an independent lab. The test plan will exercise the software and hardware based on the Vendor’s preferred distribution model - installed by customer or preconfigured at factory and shipped to the customer site. As appropriate the lab test engineer will:
• Install and configure software as necessary to work with the SpectraLink system • Access vendor’s support documentation to exercise supported features from the
SpectraLink Standard Messaging Feature List (Appendix A). NOTE: Products will not be penalized for unsupported features. • Exercise features from a Vendor-provided feature list
• Exercise the Vendor-provided handset user guide
• Verify clarity of the support information and documentation.
Vendors will contract with and pay the SpectraLink approved independent lab directly. Contact information for test lab(s) will be made available when the developer has completed all tasks in the “Appendix B - SCMA Application” and submitted results for review to [email protected]
After completion of the test the Vendor will receive a written report from the testing lab including installation/configuration/feature test results and a subjective response to product documentation for completeness and ease of use. SpectraLink will also receive a copy of the test result but will not share or publish specific aspects of the test results without approval by the Vendor. Test results and documentation will be confirmed and
approved by SpectraLink before the tested product receives SCMA designation with all associated rights and privileges.
SCMA Testing Terms and Conditions
SpectraLink Responsibilities
1. SpectraLink will provide a fully functioning NetLink system to the testing lab site on the day of the test with four handsets and supporting phone to phone dialing
2. SpectraLink will provide pre-configured handsets detailed as a. Handset One = calling extension 21 - OAI port 0000 b. Handset Two = calling extension 22 - OAI port 0001 c. Handset Three = calling extension 23 - OAI port 0002 d. Handset Four = calling extension 24 - OAI port 0003
3. SpectraLink will provide a SpectraLink resource available on-site or on-call during the test
4. SpectraLink will review completed SCMA Application (Appendix B) submission and report deficits to Vendor. Deficits must be corrected prior to lab testing.
5. SpectraLink will deliver test lab contact information and test scheduling instructions to Vendors with approved SCMA Applications.
6. SpectraLink will contact vendor after independent lab testing to deliver one of three results:
a. Vendor has satisfied all requirements and has earned the SCMA designation with all associated rights and benefits.
b. Vendor has satisfied most requirements and will not have to retest in lab. However, listed deficits must be addressed and submitted to SpectraLink for review and approval.
c. Deficits identified during testing will require retesting at the independent lab. Retest will cover only the deficits identified and highlighted in SpectraLink report. Deficits must be corrected before resubmitting.
7. SpectraLink will deliver the SCMA designee package to successful applicants
SCMA Applicant Responsibilities
The goal of independent lab testing is to ensure that SpectraLink customers can
confidently purchase a compatible product. To that end, documentation and products are to be submitted and tested in the forms they are presented to customers and end users. NOTE: Items detailed here are also listed and must be submitted in a completed SCMA Application (Appendix B).
distribution model - customer installed or preconfigured at factory. In either case, instructions to connect and configure the Vendor’s product to work with the SpectraLink system must be included in the Administration Guide or in written form.
NOTE: If requested, the testing lab will provide a Windows PC for software installation on the day of the test at no additional cost to the Vendor.
2. The Applicant will provide written confirmation of supported features from the Appendix A: SpectraLink Standard Messaging Feature List included in this document. Products will not be penalized for unsupported features.
3. The Applicant will provide a written list of product features not covered in the SpectraLink Standard Messaging Application Feature List (Appendix A). Identified features must be able to be demonstrated during the lab test and relate directly to SpectraLink handsets.
4. The Applicant will provide a formal handset user guide with user-level directions for using the SpectraLink handset with the Vendor product.
5. The Applicant will provide an Administrative Guide designed to guide a
technically competent person through installation, configuration and ongoing use of the software as it relates to the SpectraLink handsets. Alternatively the Vendor may substitute a written statement why an Administrative Guide is not required. 6. During testing the Applicant’s software must prove existence of OAI
communication stream logs which can be extracted and shared in electronic form. A single log file must show commands sent to and responses received from the OAI Gateway. Log entries should be time stamped down to at least a tenth of a second: For example “05.29.2002.13.12.02.3” for 5/29/02, 1:12 PM, and 2.3 seconds. Log files need to be available for past communication streams. At least seven days preferred, 48 hours at minimum. NOTE: Logging will only be tracked during the single day test session.
7. The Applicant will provide a 100 words or less written description of Vendor’s product, company strengths, and business focus which will be posted on the SpectraLink SCMA Web site.
8. The Applicant will provide a Sales/Marketing application note which describes a customer-level view of the capabilities and value of the Vendor product when combined with SpectraLink Wireless Telephone products. The document will be reviewed by SpectraLink to ensure proper representation of the SpectraLink brand.
9. The Applicant will make the Sales/Marketing application note (identified in item #8) available through a web link from the SpectraLink site to the Vendor’s web site.
10. The Applicant will provide a URL for the Vendor’s website for a link from SpectraLink’s website. The linked page should meet the goal of promoting Vendor’s product when used with SpectraLink Wireless Telephones.
into the OAI Solution Provider Matrix document
http://www.spectralink.com/products/pdfs/OAI_Solution_Providers.pdf
a. Company name b. Sales telephone contact
c. Service/Support telephone contact d. Sales or general email contact
e. URL for company’s Web page (Home page or link identified in item #10 above)
f. Identify vertical market experience (yes or no) for healthcare, retail, education, industrial services, and other.
12. The Applicant will complete the SCMA Application (Appendix B) and submit results to [email protected].
NOTE: SpectraLink will review application and identify deficits as necessary. 13. After receiving application approval from SpectraLink and contact information
for the independent test lab the Applicant will arrange payment directly to testing lab for major version release testing. Major deficits identified during lab test and require retesting will be retested for a reduced fee (within 90 days of original test session). As of 11/01/04 the independent test lab fee was $2,440, current pricing can be requested from [email protected].
14. The Applicant will deliver to the independent test lab all software and hardware required for the lab test session. This may include providing access to software download, recoding media or pre-configured PC. The goal for lab testing is to approximate the typical customer experience.
15. The Applicant will provide a technical resource to be available by telephone on the day of the lab test.
Testing Lab Responsibilities
The testing lab will provide the facilities and manpower to perform services listed below: 1. The testing lab will test Applicant’s product as defined in Lab Testing Process
section.
2. The testing lab will deliver a test report to the Vendor and SpectraLink approximately two weeks after the conclusion of testing.
3. If requested the testing lab will supply a PC on the day of the test with the operating system identified in the SCMA Application. The PC will have at least the minimum hardware resources required to install Applicant’s software.
4. The testing lab will identify and document problems that occur during this project such as code bugs, equipment problems, or test re-starts.
5. Should major problems result in a SpectraLink required retesting session the testing lab will provide retesting for a reduced fee (within 90 days of the original
test.)
6. The testing lab will provide major version release retesting for previously tested SCMA products at a reduced fee. Major version retest fees available by request to [email protected].
7. The testing lab will commence testing within ten days upon receipt of a written purchase order from the Applicant.
8. Within two weeks of the lab test the testing lab will deliver a detailed test report to the vendor and to SpectraLink.
NOTE: Lab testing takes place during one eight-hour test period. Additional time required to complete testing will result in additional charges paid to the testing lab. If testing is cancelled less than seven calendar days prior to a scheduled testing session a cancellation fee will be due to the testing lab.
Lab Testing Process
Result of lab testing will be based on four primary factors – Product Functionality, Product Stability, Support Documentation, and Sales Documentation.
1. Product Functionality – Lab test engineer will install and configure as required Applicants software and exercise features identified in the SCMA Application by accessing the applicant’s product documentation. Each feature will be observed for interoperability with SpectraLink and operation according to documentation. Features observed to be inoperable, obstructed or are unable to be tested due to document deficits will be noted in the test report.
2. Product Stability - Lab engineer will test the ability of the Vendor product to continue to function during the course of the test session and over its full range of use, without failing. The product should not hang, crash, or lose data.
3. Support Documentation - product administrative document and user guide will be evaluated for completeness and ease of use.
4. Sales Documentation - Testing lab engineer will verify the existence of sales documentation and other information identified in the SCMA Application (Appendix B).
SCMA Designee Final Steps
After receiving notification from SpectraLink that the Vendor has satisfied all requirements for certification, the Vendor product will be designated a SpectraLink Certified Messaging Application with all associated rights and benefits. The SpectraLink SCMA designee package will include:
• Electronic delivery of SCMA logo
• Electronic delivery of username and password to access SpectraLink Partner’s Only website which includes the SpectraLink Store, FAQs, Advisory Bulletins, presentations, coaching sheets, and competitive information.
• Directions to access the SpectraLink Knowledge Series recorded and live webinars.
• Directions to access SpectraLink’s dedicated toll-free support hotline for technical issues, staffed by senior technical support engineers.
• Directions to promote SCMA product to SpectraLink sales by passing SpectraLink Marketing Communications approved email promotions to SpectraLink email sales distribution list.
• Within two weeks, SpectraLink’s website will be updated with:
o Vendor product name listed as a SpectraLink Certified Messaging Application
o Brief statement of test results for example: “On 7/14/04 XYZ Software’s Great Wireless Integrations Software and supporting documentation was tested by an independent lab on a Windows 2000 Professional PC. Version 5.123 of the software successfully demonstrated compatibility with SpectraLink’s OAI protocol.”
o 100 word company/product description o Link to vendor website
o Link to (vendor hosted) SCMA product sales/marketing application note
o
Vendor information made available in the OAI Solution Providers Matrixdocument
http://www.spectralink.com/products/pdfs/OAI_Solution_Providers.pdf
Co-Marketing Guidelines
This section describes the co-marketing guidelines for SpectraLink Certified Messaging Application Program.
Press Release Guidelines
Before pursuing public relations or other external marketing activities relating to Vendors’ participation in the SpectraLink Certified Messaging Application Program, Vendors must obtain approval from the assigned SpectraLink Certified Messaging Application Program Manager and SpectraLink Marketing Communications Manager. Before drafting a press release, contact the SpectraLink Public Relations Manager to discuss and agree upon an announcement strategy.
• All announcements mentioning SpectraLink or the SpectraLink Certified
Messaging Application Program must be approved by the SpectraLink Certified Messaging Application Program and must be submitted to a SpectraLink Press Release Review. Distributing a press release without SpectraLink’s approval may be cause for termination of membership in the SpectraLink Certified Messaging
Application Program.
• SpectraLink reserves the right to decline participation in any Vendor press release.
• Vendor press releases about the SpectraLink Certified Messaging Application Program must include newsworthy information about Vendor products and services, for example customer wins, entering a new market, or delivering on a key strategic initiative. SpectraLink does not authorize press releases primarily intended to announce that a Vendor has joined the SpectraLink Certified Messaging Application Program.
• SpectraLink does not endorse joint press releases. Vendor press releases must not include SpectraLink contact information, the SpectraLink stock ticker, or
SpectraLink boilerplate text.
• Opportunities for additional publicity about the SpectraLink Certified Messaging Application Program, such as white papers and customer success stories, should be discussed with the SpectraLink Certified Messaging Application Program Manager.
Following is the contact information for the SpectraLink: Senior Manager, Corporate Communications
Michelle Greene
E-mail: mgreene @spectralink.com 303-583-5321
Web Site Linking
Vendors may provide a link from their company or product web site to the SpectraLink Certified Messaging Application Program web site. Use of SpectraLink’s name and logo should comply with the policy described at the following web link:
http://www.spectralink.com/news/pdfs/Style_Guide.pdf .
Advertising
Unless otherwise previously agreed to in writing by the parties for a program or matter not related to the SpectraLink Certified Messaging Application Program and then only as permitted by such agreement, Vendors will not be permitted to use SpectraLink’s name, the SpectraLink logo, or the Program Logos in any advertising or promotion. All
collateral generated, including reference to current or future programs are subject to adherence to SpectraLink corporate guidelines and review and approval by SpectraLink. Upon termination from the program, Vendors shall apply commercially reasonable efforts to remove within a reasonable time after termination all reference to the
SpectraLink Certified Messaging Application Program in its advertising, data sheets, and other sales and marketing collateral used by its direct and indirect distribution channels, but in no case shall such reference to the SpectraLink Certified Messaging Application Program continue later than 90 days after termination.
Using the SpectraLink Certified Logo
The SpectraLink SCMA logo is an opportunity to communicate to customers that a Vendor’s product has been tested and is interoperable with a SpectraLink product. As a Vendor in the SpectraLink Certified Messaging Application Program, you are entitled to use the SpectraLink SCMA logo in association with SpectraLink SCMA products and services, subject to the conditions and limitations described in this section.
The designated Vendor contact person is authorized in writing by SpectraLink when the Vendor has met the conditions to use the SpectraLink SCMA logo. This authorization is provided each time a new product, or a new revision of a product meets the requirements. The authorization includes guidelines for usage of the SpectraLink Certified logo, and the Vendor agrees to abide by any logo usage guidelines provided by SpectraLink.
The SpectraLink Certified logo shall be used solely in conjunction with and in support of the Vendor’s SpectraLink Certified products and services. SpectraLink Certified status is attained for a specific revision of a Vendor’s product interoperation with a specific revision of a SpectraLink OAI Specification Document.
The SpectraLink SCMA Logo Usage Guide (October 2004) provides detailed
information about using the SpectraLink logo. The following is an overview of the logo usage requirements.
The SpectraLink SCMA logo can be used on approved product materials as described below:
• The main configuration/management screens for the product. • Web pages.
• Collateral, including brochures, data sheets, advertisements, direct mail, or other promotions.
• Product documentation, on the front page. The SCMA logo is optional in the following situations:
o On approved products—Anywhere, following the guidelines described in this document.
o Product packaging (shipping cartons and CD-ROM sleeves) front panels. o CD-ROMs with the product software.
o Text—When referring to the approved product.
o Other situations on a case-by-case basis if approved by the SCMA Program Manager.
When the SCMA logo is used on a Vendor’s web site, the web site shall include a link to the SpectraLink Certified Messaging Application Program web page in a similar manner . Failure to comply with the guidelines for use of the SpectraLink Certified logo may result in Vendors removal from the SpectraLink Certified Messaging Application Program.
General
SpectraLink may change the SpectraLink Software Development and SpectraLink Certified Messaging Application Testing Program and this Program Overview Guide at any time without notice. The SpectraLink Certified Messaging Application Testing Program is subject to
cancellation by SpectraLink at any time without notice. This Program Overview Guide is provided for information purposes only.
Appendix A - SpectraLink Standard Messaging
Feature List
The following list describes features which are common to many messaging applications. This information is intended for reference purposes only. During lab testing the engineer will attempt to exercise identified features by accessing the applicants documentation.
1. Ring a handset and deliver a text message
2. Ring to a handset and display a text message before the user presses a key. (during the handset ring)
3. Ring the handset with a ring tone which is different than the telephone ring tone 4. Provide access to a text message greater than 32 characters long
5. Provide access to past messages stored in an “Inbox” allowing navigation between stored messages
6. Delete a single stored message
7. Delete all messages stored for a single handset
8. While the handset is in an active voice call, alert the handset user that a new text messaging is available
9. While the handset is in an active voice call, display a text message
10. Allow the handset user to search a “phone directory” and choose an entry which is automatically dialed.
11. Auto dial a phone number embedded in a text message
12. Automatically return a handset from an active data session to stand by, “inactive user timeout”
13. Send a text message to a handset via an email address
14. Manually escalate a text message to an alternate user using handset key presses
15. Automatically escalate a text message to an alternate user when the initial message is not acknowledged
16. Provide a way to confirm message delivery 17. Provide a way to confirm message “read receipts”
18. Provide a way to reply to a text message by pressing handset key(s) 19. Provide an “alert” when a user has an unread message in their “inbox”
20. Provides the ability to send short messages, created on the handset or chosen from a list of canned messages, from a handset to other users.
Appendix B – SCMA Application
Every item must be completed as described to be eligible for SCMA designation. An electronic, editable version of application is available by sending request to [email protected]
1) Applicants product will be delivered for independent testing: (Select one and complete as required)
a) Exempt from independent lab test because Vendor product integrates using a third-party SCMA product as middleware (Identify third-third-party SCMA vendor(s)
_________________________________________)
b) Software will be shipped preinstalled on a vendor-provided PC
c) Software will shipped on a CD or other media to be installed and configured by lab test engineer
d) Software will be downloaded from a Web link to be installed and configured by lab test engineer. In this case attach instructions to download software in the same form as delivered to a customer.
Attachment Name
_______________________________________________________________ 2) Application product which integrates to SpectraLink is delivered to customers: (Select all
that apply and complete as necessary)
a) By the third-party SCMA product company with no direct involvement by Vendor representatives
b) On a Vendor-provided PC with preinstalled SpectraLink integration software
c) Shipped to the customer on a CD or other media to be installed and configured by lab test engineer
d) Software downloaded from a Web Link to be installed and configured by the customer
e) Other method (Describe and attach to application) 3) Do you require a PC from the test lab? (Select one)
a) Exempt from independent lab test because Vendor product integrates using a third-party SCMA product as middleware
b) Yes c) No
4) What operating system(s) is/are acceptable for the test? (Select one and compete as required)
a) Answered “Exempt” or “No” to Item 2 b) Acceptable operating system(s) are:
5) Will there be a Vendor representative present during the independent lab test? (Select one)
a) Exempt from independent lab test because Vendor product integrates using a third-party SCMA product as middleware
b) Yes (NOTE: Choose this option only if a customer can purchase this service from Vendor)
c) No
6) Vendor product provides a logging mechanism showing the communication stream between the OAI Gateway and the Vendor product (Select One)
(NOTE: Specifics for this required functionality are detailed in the “Vendor Responsibilities” section of this document)
a) Yes
b) No (Selecting no means product is not eligible for SCMA designation)
7) Enter a Vendor web site URL addressing the goal of promoting the Vendor’s product when integrated with SpectraLink Wireless Telephones.
_____________________________________________________________________ 8) Enter information for the “OAI Solution Provider Matrix” document
http://www.spectralink.com/products/pdfs/OAI_Solution_Providers.pdf
a) Company name
__________________________________________________________________ b) Sales contact (phone number, name optional)
___________________________________________ c) Service/Support telephone contact
____________________________________________________ d) Sales or general email
contact________________________________________________________ e) URL for company’s Web page (Could be Vendor Home page or link identified in
item #10 above)
__________________________________________________________________ 9) Identify vertical market experience by selecting yes or no for the following vertical
markets. Please note that the Vendor should be able to provide reference customers (if requested) before answering yes. (Select yes or no)
a) Healthcare [yes or no] b) Retail [yes or no] c) Education [yes or no]
d) Industrial Services [yes or no] e) Other [yes or no]
10) By referring to Appendix A “SpectraLink Standard Messaging Feature List” cross out all unsupported “Feature Numbers” - 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20
11) Attach a document listing additional features which directly relate to integrations with Wireless Telephones
Attachment Name
_______________________________________________________________
12) Directions to connect and configure Vendor product to integrate with SpectraLink system are described: (Select all that apply, complete as required and attach with application submission)
a) A formal administrative manual Attachment Name
_______________________________________________________________ b) A Quick Start Guide or other document focused specifically on accomplishing the
SpectraLink integration Attachment Name
_______________________________________________________________ c) Described in an informal document
Attachment Name
_______________________________________________________________ d) Not documented, installed and configured only by qualified technicians
e) Other as described in attached Attachment Name
_______________________________________________________________ 13) Attach a formal handset user guide containing user-level directions to interact with
Vendor product from a SpectraLink handset Attachment Name
_______________________________________________________________ 14) Detailed instructions for Vendor product use are contained in: (Select one and attach)
a) Attached Administrative Guide designed to guide a technically competent person through installation, configuration and ongoing use of the software as it relates to the SpectraLink handsets
Attachment Name
_______________________________________________________________ b) Attached written statement why an Administrative Guide is not needed by Vendor
customers Attachment Name
15) Attach a written description of Vendors product, company strengths and business focus for SpectraLink web posting (100 words or less)
Attachment Name
_______________________________________________________________ 16) Attach a copy of a Web posted Sales/Marketing application note (1-2 pages) which
describes a customer-level view of the capabilities and value of the Vendor product when combined with SpectraLink Wireless Telephone
Attachment Name
_______________________________________________________________ 17) Submit completed application with all attachments to [email protected]
(NOTE: Vendor Sales documents will be reviewed to insure proper SpectraLink branding. Branding must be correct prior to receiving SCMA designation)
