© Intense Technologies Limited
www.in10stech.com
Intense Technologies Limited
About Us
We enable
digitalization
of customer centric business processes
Customers in 30+ countries across 4 continents
Operate out of APAC, MEA, Europe and the USA
>
70% market share in telecom and leading provider for insurance in India
10 Years of domain experience in Telecom & Insurance
>
Named in Forrester report “Hot and emerging business technology vendors to watchout in 2015”
UniServe
™
inducted by GE, into their global “World Class Platform”
>
Public listed transnational enterprise software products company
>
Debt free and growing at 35% CAGR annually
Certified for Information security and quality management processes
ISO 27001 and ISO 9001 Certified company
>
Published as notable vendor in Gartner's magic quadrant for CCM
>
What we do ?
Customers
Phases of
Customer Life-Cycle
Impact on
business processes
Buying
Acquire
End-to-end automation of customer Onboarding for 50% faster
turnaround and 40% reduction in customer acquisition costs. Unify order management systems
Using
Sharing
Analyze
Insights on customer data to establish identity across services; Enable bundled offerings Ensure accuracy with automated pre bill / statement auditingEngage
Unified platform for Omni-channel customer communication mgmt. across the LOB’s Interactive ,personalized for enhanced e-adoption.
Experience
B2B and B2C customer self-service portals with end-to-end capabilities
Portal for unified view of all networks for improved service
Digital Customer Experience Platform
Single view of the
customer across
LOBs
360 degree view of customer
interactions for personalization
Billing and Metering
accuracy
Acquire
Experience
Engage
Analyze
Mobile based customer
On-boarding
Compliance to EKYC &
De-duplication of
customer information
Modernization of
order management
Omni-channel
digital customer
communication
Two Way Interactive
Bills / Statements
Razor Sharp digital marketing
Strategy & Execution
Centralized alerts &
notifications
B2B & B2C customer self-service
portal with analytics
Unified view of
networks for
enhanced service
management
UniServe™
Order Assure
UniServe™
Onboard
INTENSE PORTFOLIO
Intense Portfolio
SERVICES
PRODUCTS & SOLUTIONS
UniServe™
CorpCare
Service Assure
UniServe™
UniServe™
360
UniServe™
Engage
PORTFOLIO MANAGEMENT
UniServe™
1Vu
UniServe™
Assure
BUSINESS CONSULTING
PRODUCT SERVICES
SYSTEM INTEGRATION
SERVICES
MANAGED
SERVICES
ACQUIRE
INSIGHTS
ENGAGE
EXPERIENCE
UniServe
™
- Cutting Edge Technology
Cloud complaint with
multiple tenants at
SAAS maturity Level IV
Robust data
management
capabilities
(adaptors for core/
legacy systems)
Built on semantic grid
computing and SOA for
horizontal and vertical
scalability.
Analytics on customer
data fot personalized
engagement
Capable of running
on virtualised and
non-virtualised
environments
Report and analytics
engine that leverages XML
Secure user
management layer
with SSO capability
Very large file
handling
capability
Sub-systems
Stakeholders
B2B customers
A/c Managers and Collection agents CRM
Resellers
ManagementCurrent IT Infrastructure
Complex web
of processes
Legacy systems
CRM
ERP
Unified Platform For Customer Experience
ERP
Sub-systems
Legacy systems
CRM
B2B customersA/c Managers and Collection agents
CRM
Resellers
Management
Radical process simplification
Agile customer
experience
Sub-systems
Stakeholders
B2B customers
A/c Managers and Collection agents CRM
Resellers
ManagementCurrent IT Infrastructure
Complex web
of processes
Legacy systems
CRM
ERP
Unified Platform For Customer Experience
ERP
Sub-systems
Legacy systems
CRM
B2B customersA/c Managers and Collection agents
CRM
Resellers
Management
Radical process simplification
Agile customer
experience
platform
• Decommissions redundant applications
• Reduces OPEX Costs
• Streamlines Operations
• Faster Revenue Realization
• Empowered internal stakeholders
• Analytics for all stake holders(Role Based
Access)
Single source of truth – 360
degree customer view
Value Proposition
Digitalization of
Customer Experience Life Cycle
Improved NPS due to superior &
unified customer experience at
every touch point
New revenue
generation with
pertinent up-sell and
cross-sell messages
Faster time to
market new services
and bring customers
onboard
Federate
existing
systems in
silos
Reduced customer
service costs with
lower OPEX
A short video illustrating value proposition of our platform is available via following link
We are featured in
Enterprise
Software
Product
Excellence Matrix
2011-
(
Category –
Overall Technical
Excellence)
2012
-(Category – Best
Industry Solution for
Communications)
2009
- Best Software
Product (
Established Indian Company)2013
-
Best Software
Product
(MNC & Established Indian Company)Published as
Notable vendor for
communications
Industry
NASSCOM's
Emerge
50
2010, 2011 and 2013
UniServe™
for
digital transformation
of
customer-centric
processes
Awards and Accolades
IBM Beacon
Awards Finalist
ITsAP Award
2009 & 2013
for
UniServe™
Global footprint – Customers
Bangladesh
BFSI
CME
Partners
Billing
Vendors
Business
Partners
Systems
Integrators
Hardware
Partners
Print Channel
Partners
CORPORATE HEADQUARTERS
INDIA
A1, Vikrampuri
Secunderabad – 5000 09. Telangana, INDIA Tel: +91-40-44558585 / 27849019 / 27844551 Fax: +91-40-27819040
e-mail: [email protected]
EUROPE
UNITED KINGDOM
200 Brook Drive, Green Park, Reading UK, RG2 6UB Tel: +44 7825 664 259
e-mail: [email protected]
AMERICAS
UNITED STATES OF AMERICA
10481 NW 36 Street, Miami FL 33178 Tel: +1 954 545 2037, 305 509 1250 e-mail: [email protected]
MIDDLE EAST AND AFRICA
UNITED ARAB EMIRATES
Hamriyah Free Zone,P.O.Box 53142, Sharjah Tel: +971-4-2653202 / 56-6499568
e-mail: [email protected]
ASIA PACIFIC
SINGAPORE
9, Temasek Boulevard # 19-05 Suntec Tower 2, Singapore 038989 Tel: +65-8288-1859
e-mail: [email protected]
Intense Technologies Limited
About Intense Technologies
Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues and improved customer experience.
We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India
