Customer Installations Advice No. 1389A 21/01/15

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TO: Customers, Accredited Service Providers, Electrical Contractors and Ausgrid Staff

Amendment to ES1, Premises Connection Requirements

Changes to Installation Inspection Office Hours and Locations

Sydney South and East

N.B. CIA1389A supersedes CIA1389. The only difference is an updated fax number for the Zetland

office.

New Sydney East (Zetland) Installation Inspection Office

From 2 February 2015, Ausgrid’s Installation Inspection group will establish an additional regional office at 130 Joynton Ave Zetland NSW 2017. This office will service the Sydney CBD, East and several inner city suburbs including the following local council areas: Sydney City Council, Marrickville Council, Botany Bay Council, Randwick Council, Waverley Council and Woollahra Council. All other areas will continue to be serviced by the Sydney South office based at Oatley.

Attached (Appendix A) is the list of suburbs being serviced by the Zetland and Oatley Offices. In addition, Ausgrid is also implementing a new phone system to allow for the more efficient use of Ausgrid resources and provide clearer direction for our customers when they call. These new

arrangements will be trialled in the Sydney South and East areas before being fully implemented in the first quarter of 2015. These arrangements are detailed below.

New phone enquiries system

All phone enquiries for both Sydney South and East will be via the following phone number and options  Ph: 02 9585 5996

o Option 1 Zetland (East)

 Press 1 if your enquiry relates to a AS/NZS3000 or Service and Installation Rules question or is of a technical nature, alternatively,

 Press 2 if your call relates to a defect or you wish to make an appointment o Option 2 Oatley (South)

Customer Installations

Advice No. 1389A

21/01/15

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Appointments

Appointments can be made to visit either Oatley or Zetland, by utilising the new phone system above and selecting 2 for the appropriate location.

Meter issue locations for ASPs

There is no provision for meter issue available to ASPs at the Zetland office. This service will continue at the current Ausgrid field depots - Oatley, Hornsby, Tuggerah and Wallsend.

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Amendments to ES1 Premises Connection Requirements  Delete Clause 2.1 and replace with the following new clause.

2.1 Premises connection inquiries

Information for customers wishing to connect or upgrade their current connection to the network

system can be found on Ausgrid’s website: www.ausgrid.com.au/connectingtothenetwork

Technical inquiries concerning premises connections at a particular site can be made at an Ausgrid Network Operations office serving the following localities:

UPPER HUNTER AREA Muswellbrook office

Connections in the Muswellbrook, Scone, Merriwa, Singleton and Branxton areas. Local Government Areas (LGA) Upper Hunter, Muswellbrook, Singleton

Office Location: 41 Thomas Mitchell Drive,

MUSWELLBROOK.

Postal Address: PO Box 196 Muswellbrook 2333

Office Hours 7.00 am to 3.30 pm (Monday to Friday)

Contact Details

Customer connection inquiries: (02) 6542 9017 General Facsimile (connection applications,

CCEW’s and NOSW's forms)

(02) 6542 9037

Technical Enquiries: [email protected]

Facsimile for connection applications, CCEWs and NOSWs

(02) 4399 8007 or 1300 662 089 (local calls)

Email (electronic or scanned forms) [email protected]

LOWER HUNTER AND CENTRAL COAST AREA Tuggerah Office

Connections in the NSW Central Coast area.

Office Location: 14 Pioneer Ave Tuggerah

Postal Address: PO Box 3744 Tuggerah NSW 2259

Office Hours 7.30 am to 4 pm (Monday to Friday).

Contact Details

Customer connection inquiries (02) 4399 8000 General Facsimile (not forms) (02) 4399 8001

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Wallsend Office

Connections in the Cessnock, Lake Macquarie, Newcastle, Maitland and Port Stephens areas.

Office Location: Building 5, 78 Abbott St Wallsend

Postal Address: PO Box 487 Newcastle NSW 2300

Office Hours 7:30 am to 4pm (Monday to Friday).

Contact Details

Customer connection inquiries (02) 40356000

Email (Technical Enquiries) [email protected]

General Facsimile (not forms) (02) 49519934 Facsimile for all connection applications CCEWs

and NOSWs

(02) 4399 8007 or 1300 662 089 (local calls)

SYDNEY NORTH AREA Hornsby Office

Connections between the southern side of the Hawkesbury River to the northern side of Sydney Harbour and the Parramatta River.

Office Location: Building 2, 51-59 Bridge Rd near

Sherbrook Rd, Hornsby

Postal Address: GPO Box 4009 Sydney NSW 2001

Office Hours 7.30 am to 4.00 pm (Monday to

Friday).

Contact Details

Customer inquiries (02) 9477 8201

General Facsimile (not forms) (02) 9477 8207

Technical Enquiries (email) or [email protected]

Technical Enquiries (phone) (02) 94778205 Clerical Enquiries (email) or [email protected]

Clerical Enquiries (phone) (02) 94778201

Main Switchboard Drawings [email protected]

Facsimile for all connection applications, CCEWs and NOSWs

(02) 4399 8007 or 1300 662 089 (local calls)

Local Call 1300 662 089

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SYDNEY SOUTH AND EAST AREA

Generic Contact Details for South and East

Office Hours 7:30 am to 4pm (Monday to Friday).

All Phone Enquiries 8:00am – 3:00pm (Monday to Friday) (02) 9585 5996

Postal Address GPO Box 4009 Sydney NSW 2001

Facsimile for all connection applications, CCEWs and NOSWs

02) 8001 3440 or 1300 662 089 (local calls)

Oatley Office (South Area)

Connections south of Parramatta River, western suburbs, and those not in the East area

Office Location: 33-45 Judd Street Oatley. (Building

No.1)

South western corner of the ground floor of the Administration Building.

Email [email protected]

Zetland Office (East Area)

Connections in the Sydney CBD, Inner West and Eastern Suburbs

Office Location: 130 Joynton St Zetland NSW 2017

Level 1, Building 4

Email [email protected]

GENERAL

Alternatively telephone inquiries may also be made to these offices through Ausgrid’s Customer Contact Centre on:

Account inquires Connection of supply Disconnection of supply

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Appendix A - East and South Areas East Area

Alexandria Dulwich Hill Moore Park The Rocks

Banksmeadow Eastgardens Newtown Ultimo

Beaconsfield Eastlakes North Bondi Vaucluse

Bellevue Hill Edgecliff Paddington Waterloo

Bondi Elizabeth Bay Pagewood Watsons Bay

Bondi Beach Enmore Petersham Waverley

Bondi Junction Erskineville Phillip Bay Woollahra

Botany Eveleigh Point Piper Woolloomooloo

Bronte Forest Lodge Port Botany Zetland

Camperdown Garden Island Potts Point

Centennial Park Glebe Pyrmont

Chifley Haymarket Queens Park

Chippendale Hillsdale Randwick

Circular Quay Kensington Redfern

Clovelly Kings Cross Rose Bay

Coogee Kingsford Rosebery

Daceyville La Perouse Rushcutters Bay

Darling Harbour Lewisham St Peters

Darling Point Little Bay Stanmore

Darlinghurst Malabar Surry Hills

Darlington Maroubra Sydenham

Dawes Point Marrickville Sydney

Diamond Bay Mascot Sydney Uni

Double Bay Matraville Tamarama

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South Area

Abbotsford Clempton Park Illawong Port Hacking

Alfords Point Como Jannali Punchbowl

Annandale Concord Kareela Ramsgate

Arncliffe Concord West Kirrawee Ramsgate Beach

Ashbury Condell Park Kogarah Regents Park

Ashfield Connells Point Kogarah Bay Revesby

Auburn Cronulla Kurnell Rhodes

Balmain Croydon Kyeemagh Riverwood

Balmain East Croydon Park North Kyle Bay Riverwood Bangor Croydon Park South Lakemba Riverwood North

Banksia Dobroyd Point Lansdowne Rockdale

Bankstown Dolans _{Bay Leichhardt} _{Rodd Point}

Bardon Ridge Dolls Point Leightonfield Rookwood Bardwell Park Drummoyne _{Liberty Grove} Roselands

Bass Hill Earlwood _Lidcombe Royal National Park

Bass Hill East Hills Lilli Pilli _Rozelle

Belfield Enfield East _Lilyfield Russel Lea

Belmore Enfield West Loftus Sandringham

Berala Engadine Lucas Sandy Point

Beverley Hills Five Dock Lugarno Sans Souci

Beverly Hills North _{General Manager} Maianbar Sefton

Bexley Georges Hall Menai Silverwater

Bexley North Grays Point Milperra South Strathfield

Birchgrove Greenacre Miranda Strathfield

Birrong Greenacre Monterey Summer Hill

Bonnet Bay Greenacre North Mortdale _Sutherland

Breakfast Point Greenacre West Mortlake _{Sydney Olympic Park}

Brighton Le Sands Gymea Mt Lewis Sylvania

Bundeena Gymea Bay Narwee Taren Point

Burraneer Haberfield Narwee North Turrella

Burwood Heathcote North Strathfield Undercliffe

Cabarita Heights Oatley Villawood

Campsie Hombush West Oatley West _Wareemba