Quick Reference Guide:
Business Mail
TABLE OF CONTENTS
GENERAL INFORMATION ...2
DETAILED STEPS ON CONFIGURING WINDOWS FOR E-MAIL ...2
Set-up For Microsoft Outlook Express...7
Set-up Of Microsoft Outlook On Windows XP...9
PROBLEMS AND POSSIBLE SOLUTIONS ...14
GENERAL INFORMATION
Type of access: Unlimited
Incoming Server Name: pop3.mweb.net
Outgoing Server Name: smtp.mweb.net
Primary DNS (Northern Region): hurricane.mweb.co.za (196.2.45.101) Primary DNS (Southern Region): lightning.mweb.co.za (196.2.53.140)
Secondary DNS (Northern Region): lightning.mweb.co.za (196.2.53.140) Secondary DNS (Southern Region): tsunami.mweb.co.za (196.2.48.227)
Outgoing Mail Server (SMTP): smtp.mweb.net
DETAILED STEPS ON CONFIGURING WINDOWS FOR E-MAIL
Set-up For Microsoft Outlook:
1. Left-click on the "Microsoft Outlook Icon" on you desktop
2. Click on the "Tools" menu and then click on the "Services" option 3. This should open the “Services” menu
4. Click on the “Add” button
5. Click on the “Internet E-mail” option and then click on “Ok”
6. Type in a name for your e-mail account
7. Type in your name in the “Name” block
8. Type in your e-mail address of your domain name e.g. [email protected]
9. Click on the “Servers” tab at the top of the “Email Account Properties” menu
10. For the “Incoming mail (POP3)” server address, type in “mail” followed by the rest of your domain name. Do not include the “www” of your domain name e.g. if your domain name is www.xyz.co.za, then your incoming mail address will be mail.xyz.co.za
11. In the “Outgoing mail (SMTP)” block, type in the following address: venus.mweb.co.za
12. Type in your username and password as given to you by the sales consultant and as stated in the welcome letter. Also tick the “Remember password” option
13. Click on the “Connection” tab at the top of the “E-mail Account Properties” menu
14. Select the “Connect using my phone line” option
15. Under the “Modem” section, please select your current active dial-up connection
16. Click on "Apply"
17. Your Microsoft Outlook is now set up with your Business Mail account
Set-up For Microsoft Outlook Express
1. Left-click on the “Microsoft Outlook Express” icon on your desktop
2. Type in your name in the space provided
3. Click "Next"
4. Select the “I already have an e-mail address that I’d like to use” option
5. Type in your business mail e-mail address in the space provided
6. Click on "Next" to continue
7. In the “My incoming mail server is a _ server” select “POP3” from the drop down list
8. For the “Incoming mail (POP3, IMAP or HTTP) server” address, type in “mail” followed by the rest of your domain name. Do not include the “www” of your domain name e.g. if your domain name is www.xyz.co.za, then your incoming mail address will be mail.xyz.co.za
9. In the “Outgoing mail (SMTP) server” block, type in the following address: venus.mweb.co.za
10. Click on the “Next” button to continue
11. Type in your username and password as given to you by the sales consultant and as stated in the welcome letter. Also tick the “Remember password” option
12. Click on the "Next" button to continue
13. Click on the “Finish” button. You have now successfully set up your e-mail connection
Set-up Of Microsoft Outlook On Windows XP
1. Left-click on the "Microsoft Outlook Icon" on you desktop
2. Click on the "Tools" menu and then click on the "E-mail Accounts" option
3. Select the “Add a new e-mail account” option
4. Click on the “Next” button to continue
5. Select the “POP3” option
6. Click on the “Next” button to continue
7. Under the “User Information” section, type in your name and business mail e-mail address
8. Under the “Server Information” section, for the “Incoming mail (POP3)” server address, type in “mail” followed by the rest of your domain name. Do not include the “www” of your domain name e.g. if your domain name is www.xyz.co.za, then your incoming mail address will be mail.xyz.co.za
9. Under the “Server Information” section, for the “Outgoing mail (SMTP)” server address, type in the following address: venus.mweb.co.za
10. Under the “Logon Information” section, type in your username and password as given to you by the sales consultant and as stated in your welcome letter
11. If you wish to, you may click on the “Test Account Settings” in order to make sure that the details that you have entered are correct and working
12. Click on the “Next” button to continue
13. Click on the “Finish” button
14. Your business mail account has now been successfully set up and you are ready to start sending and receiving e-mail
PROBLEMS AND POSSIBLE SOLUTIONS
PROBLEMS AND POSSIBLE SOLUTIONS
Problem Possible Cause Solution
Add New Business Mail Box (New Client)
Go through the configuration of setting up mail box as described in this document
Could be an access problem Refer to Access support document or contact the helpdesk
Could be an incorrect email address
Double check your correct email address as stated in your welcome letter or see if it is correctly spelt
Incorrect Password
Double check your password as stated in your welcome letter or contact the helpdesk with your customer number
DNS Settings are incorrect Contact the MWEB Helpdesk to assist in testing these settings
Cannot receive Business Mail
Incorrect Settings Go through the steps as described in this document or contact the help desk
Cannot get mail Cannot connect to incoming server
1. Try and use the IP address of the MWEB Business POP3 Mail Server
2. Make sure that your dial connection is available
3. Make sure that your domain is active
Cannot send mail Cannot connect to outgoing mail server
1. Try and use the IP address of the MWEB Business SMTP Mail Server 2. Make sure the your dial connection
is available
3. Make sure that your domain is active
Problem Possible Cause Solution
Cannot login Incorrect username
1. Ensure that the login username is full email address
2. The password is case sensitive 3. Also that the domain is not
suspended by billing 4. Anti-virus software might be
blocking incoming port 111
Cannot download Cannot download mail
Maybe there is a large mail in the mail box which MWEB can delete or you could use webadmin.mweb.co.za to delete the mail yourself
I want to change my password
Password change
Phone helpdesk with your customer number or send a fax with your details and MWEB will change the details
