It’s moving time and there’s lots to be done.
Why not let Bell make your move easier?
Moving your business can be a stressful experience. Bell can help you plan, prepare and move more efficiently and help you get back to business more quickly. We can help you get organized, move on time and reduce downtime for your business.
Sometimes, basic information such as your new location or move timelines can make all the difference in a successful move. Take a few minutes and complete this package, so that we can ensure that you have all the services and products you need to get your business back on track as quickly as possible after your move. Bell also offers a professional move service for all your business telecommunications needs. Why not hire a professional to manage your move for you, so you can focus on your business. Your service representative can put you in touch with a professional move specialist today.
Instructions
Please complete this document as thoroughly as possible. You may wish to consult the questions and answers on page 10 for specifics on your account and billing numbers.
Should you have any questions or require assistance, do not hesitate to contact your Bell service representative. You may also want to take advantage of the Move service from Bell. Contact your Bell service representative to find out more about this service.
Move sign-off document
Company name:
Contact name:
Contact title/position:
Contact phone number:
Contact email:
Your target move date*
* Please note: the information on this document will determine timelines for delivery. Any changes to the scope document during the process may change the due dates and pricing.
Instructions:
1) Your inventory:
Please include all products and services that you currently have from Bell. For example: • Voice products, including business phone lines, toll-free numbers
• Data products • Gateway products • Internet products
For information on how to find your billing telephone number, account number or circuit number, please refer to the questions and answers on page XX of this document.
2) Site readiness checklist:
Avoid unnecessary delays and additional costs. Eliminate unforeseen last-minute problems that may cause delays and ensure that your new location(s) is ready. This checklist will help you ensure that your new facilities have the necessary wiring and power and that all necessary equipment is in place for your move. Please ensure that on-site key contacts are clearly identified and can be reached when needed.
3) Sign-off
Your signature on this document indicates that both you and Bell understand all the products and services that are moving. We will work to ensure a seamless move and maintain expected service levels to avoid delays. As soon as you have completed this document, please fax or e-mail it directly to your
Bell representative.
Bell Representative:
Bell Representative signature:
Date:
Name:
Client signature
Telecommunications and infrastructure/services inventory
Client name:
Bell wants to ensure that you are prepared for your move. We can make your move seamless for you and your customers by minimizing downtime for your business. Take advantage of this opportunity to get organized and help us serve you better.
Need help finding your billing telephone number, account number or circuit number? Please see the help document on page 10. To help us better serve you, please complete the charts on the following page. If you need additional space, please refer to the appendix for another sheet to provide all your numbers.
Billing telephone number 1) 2) 3) 4) 5) 6) 7) 8) 9) 10)
Billing telephone number Circuit number 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) Account number 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) Voice products: Gateway products: Data products: IP products:
Account number Billing telephone number 1) 2) 3) 4) 5) 6) 7) 8) 9) 10)
Site readiness checklist – FOR EACH LOCATION section 1
Every successful move requires planning. This checklist will provide you with a complete overview of the products and services that will be impacted by your upcoming move.
Be sure to include:
• Location address (the address to which you are moving) • Complete address, including your new floor number and suite • Checklist for each of your company locations that are moving • Date when site will be ready for installation/access
Please be sure to validate the information you provide. If you have any questions about this information, please refer to the list of questions and answers included on page 10 of this package.
1) Is there an on-site contact available at the premises during the move? If yes, provide contact information.
Name:
Title:
Contact number:
Cell/Pager:
Hours of availability:
2) What type of building are you moving into?
If this building is under construction, please complete the following: If no, provide date:
Are the floors/walls completed? ❑ YES ❑ NO
Is the electrical work completed? ❑ YES ❑ NO
Is the facility safe and complete for tech visit? ❑ YES ❑ NO
3) Is there telephone equipment needed? If yes, provide the exact location for this equipment.
Location:
Suite:
Floor number:
Site readiness checklist section 2
4 a) Are the telephone room/facilities ready for Bell (please review this list with your facilities
manager/landlord/contractor)? ❑ YES ❑ NO
b) If you are installing a telephone system, is the backboard installed so that any system can be
installed (wood attached to the wall)? ❑ YES ❑ NO
If yes, what are the dimensions of the backboard:
c) Are there electrical outlets in the telephone room to operate all equipment? ❑ YES ❑ NO d) Is there sufficient wiring (copper/fibre) in place from the Bell demarcation to the
telephone room to support the number of phones/data connections that you require? ❑ YES ❑ NO
e) Is there power to all the terminal locations? ❑ YES ❑ NO
If yes, please attach a copy of the diagram to indicate locations.
f) Are there the appropriate number of data/voice/IP lines installed at each of the stations? ❑ YES ❑ NO g) If you require routers or other internet working equipment, do you have shelving/racks
ready for any equipment provided by Bell? ❑ YES ❑ NO
h) Is there a lock on the room if equipment is provided by Bell? (This is a requirement.) ❑ YES ❑ NO 5 a) Are there any other company or telecommunication providers assisting with this move
(for example, Bell authorized dealers, Interconnect or competitors)? ❑ YES ❑ NO
b) If yes, who is the prime contact for each of these providers?
Name of provider Contact name Contact number What they
Additional notes:
Please share any additional information you feel may be helpful. For example: is your new site(s) accessible after hours, and are there restrictions for weekend work, etc.
Answers to your questions
Q. Why should I fill out the Client move request package?
A. No matter the size of your business, moving is no easy task. Bell can make your business move easier. By taking advantage of the Move service from Bell, you can avoid last-minute problems, be organized, and save yourself some valuable time so you can get back to your business sooner.
Q. Where can I go for help with my business move?
A. Your service representative can put you in touch with a move expert who can lead you through the entire move process at a very minimal cost.
Q. What is my billing telephone number?
A. Your billing telephone number is a 10-digit telephone number. You should note that there may be several services associated with a particular number.
Q. What is my account number?
A. Your account number may appear in one the following ways on your monthly bill. - 010 999 9999
- 99999999 - T 999 9999 - N 999 9999
If you are having trouble finding your account number, please contact your Bell representative.
Q. How do I fi nd my billing telephone numbers and account numbers?
A. Your billing telephone number and account number can be found in the top left corner or top right corner of your monthly bill, depending on the format of your bill. It is also on your annual customer service equipment record. You may have more than one billing number and account number if you have multiple departments or use multiple products and services from Bell.
Here are some examples:
In the top right corner of a monthly bill.
In the top left corner of the customer services/equipment record:
Q. What is the customer services/equipment record?
A. Once a year, you receive a complete inventory list of all of your services and equipment from Bell.
Q. What do I do if I cannot fi nd my customer services record?
A. Contact your service consultant and request a copy. There may be a fee to print your service equipment record (approximately $90 for requesting reprinting).
Q. What is a circuit number?
A. This number identifies your connection on the data line that you are using. It is similar to a billing telephone number.
Q. What does a circuit number look like?
A. A circuit number can take several forms, including (but not limited to) the following: Data circuits:
- 99LLLL-99999
- 99LLLL-99999 + other letters and digits Voice circuits:
- TV LL L999999 - QV LL L999999 - TV LLLL999999 - QV LLLL999999
Examples of circuit numbers: - 05LOXX999999
- TVOINA999999 - 01IPCDP999999
Q. How do I fi nd my data and/or voice circuit numbers?
Q. What does an IP account number or billing telephone number look like?
A. Your IP account and billing telephone number have the same format. It also includes an ECM number that you will need to complete your move request.
Billing telephone number 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12)
Billing telephone number Circuit number 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) Account number 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) Voice products: Gateway products: Data products: IP products:
Account number Billing telephone number 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12)
