Fetch TV App
iOS and Android
Contents
Welcome to the Fetch TV App 4
Before you start 5
Installing the Fetch TV App 9
Connect to your Fetch TV Box 11
Home 13
My Stuff 15
Movies 22
TV 29
Search TV Guide, My Stuff, and more 36
Manage 37
With the Fetch TV App, you can use your phone or tablet to enjoy Fetch TV at home or on the go:
1. Watch selected Movie Rentals anywhere plus Movie Box movies if part of your subscription
2. Set recordings from anywhere so you never miss your shows
3. Watch SD Free to Air TV recordings from your Fetch TV Box when you’re at home
4. Watch selected entertainment channels anywhere if included in your subscription
5. Watch trailers and browse available on demand movies and shows
6. Control your Fetch TV Box using your mobile device as a remote control
7. Find out what’s on TV now and what’s coming up, all without interrupting what you’re currently watching
Welcome to the
Fetch TV App
Before you start
Before installing the Fetch TV App, check that your mobile device is supported and you are aware of the network and connection requirements.
Note: The Fetch TV App screens used in this guide may look slightly different depending on which mobile device you are using.
You can use the Fetch TV App on these devices
iOS Devices
Device OS Remote Recordings SDPlay FTA TV Play Movie Box and
Live Subscription TV Rent movies Play Movie Rentals iPhone • iPhone 3GS • iPhone 4 iOS 6.0+ ✓ - ✓ - ✓ • iPhone 4S • iPhone 5 • iPhone 5C • iPhone 5S iOS 6.0+ ✓ ✓ ✓ - ✓ iPod Touch
• iPod Touch (4th generation) iOS 6.0+ ✓ - ✓ - ✓
• iPod Touch (5th generation) iOS 6.0+ ✓ - ✓ - ✓
iPad • iPad 2
• iPad (3rd and 4th generation) • iPad Mini
Android Devices
The following devices are supported by Fetch TV App version 2.1.201.
Note: For devices on Android OS 2.3.3 - 4.0, the Fetch TV App version 2.0.190 is still available from Google Play but the user may experience a reduction or loss of Fetch TV service functionality especially as relates to new features.
Device OS Remote Air TV recordingsPlay Free To Play Movie Box and
Live Subscription TV Rent movies Play Movie Rentals Android Phones
• Samsung Galaxy S2 Phone • Samsung Galaxy S3 Phone • Samsung Galaxy S4 Phone • Samsung Galaxy Note • Samsung Galaxy Note 2, 3, 4 • Galaxy Nexus Phone • Nexus S Phone • Sony Xperia Phone • HTC Desire S Phone
OS 4.0+ ✓ ✓ ✓ ✓ ✓
Android Tablets • Acer Iconia • Archos G9 • Asus Eee Pad • Asus Transformer Prime • Lenovo ThinkPad Tablet • Samsung Galaxy Tab 7.0, 7.7,
8.9, 10.2
• Samsung Galaxy Tab S 8.4” - 4.0 • Samsung Galaxy Tab S 10.5” -
4.0 • Sony Tablet P • Sony Tablet S
OS 4.0+ ✓ ✓ ✓ ✓ ✓
Android Phones
• Samsung Galaxy S2 Phone • Samsung Galaxy S3 Phone • Samsung Galaxy S4 Phone • Samsung Galaxy Note • Samsung Galaxy Note 2, 3, 4 • Galaxy Nexus Phone • Nexus S Phone • Sony Xperia Phone
What you can watch
Play Movie Rentals
You can play selected movies you’ve rented on your mobile or tablet. There’s a limit of 3 registered mobile devices on which you can watch rented movies. You can play 1 movie rental at a time across your devices (mobiles, tablets or Fetch TV Box). This feature may not be available for all Fetch TV Service Providers.
Play Free to Air TV Recordings
You can play Standard Definition Free to Air TV recordings (see Page 15) on your mobile or tablet. Recordings for Subscription TV may not be played on mobiles and tablets. There’s a limit of 5 mobiles and tablets on which you can watch Free to Air recordings. You can play your recordings across any of your paired mobile devices at the same time.
Play Movie Box movies
You can watch Movie Box movies if they are included with your Fetch TV subscription. There’s a limit of 3 registered mobile devices for watching Movie Box (see Page 28) and you can watch on up to 2 mobile devices at a time. However, you are able to switch between playback devices - limited to 2 switches a month and 10 switches a year (see Page 39).
Play Subscription TV channels
There’s also a limit of 3 registered mobile devices for watching subscription TV channels (see Page 30). See above and Page 39 for details on switching devices. The following channels can be played if included with your Fetch TV subscription:
• Movie Box • Disney • Disney Junior • Baby TV • MTV • MTV Music • MTV Dance • MTV Classic • Fox Sports News • BBC World News
• Travel Channel • Bloomberg
• Euro News France 24 • Al Jazeera • CCTV News • TVH!ts • E! Entertainment • Style • Syfy • ESPN • National Geographic • Animal Planet • Nat Geo People • TLC
• Disc Home & Health • Disc Science • Discovery Turbo • Nickelodeon • Nick Jr
Recommended network setup
You can use the app if your mobile device is set to flight mode but you’ll need a network connection to start the app the first time and to use some features like renting movies. You need to pair your mobile device to your Fetch TV Box to use some features of the Fetch TV App.
Setup
Use Fetch TV App to…
Mobile device is NOT paired to Fetch TV Box
• Browse TV Guide
• Browse on demand Movies and TV Shows
• Watch movie trailers / trailer TV channel Mobile device and Fetch TV Box are
paired but not necessarily on the same network
Same as the above, and
• Watch live Subscription TV, Movie Box, and Movie Rentals on mobile device
• Schedule recordings
• Manage recordings and series tags • Rent movies (Android only) • Add movies to Wishlist Mobile device and Fetch TV Box are
paired and on the same network (Probably your home Wi-Fi network)
Same as the above, and
• Watch Standard Definition Free to Air recordings on mobile device
• Change channels on Fetch TV Box • Pause/play programs on Fetch TV Box • Use on screen remote to control Fetch TV
Installing the Fetch TV App
Launch the Fetch TV App
Download and install the Fetch TV App from your supported mobile device’s app store.
1. After installing the Fetch TV App, select the Fetch TV icon on the desktop to launch.
Figure 1 : Fetch TV App icon Figure 2 : Fetch TV App starting up
3. Your mobile device needs a network connection for the first use of the app, if not you’ll get a Login Error. If this happens, connect to your mobile or Wi-Fi network and start the app again.
4. The first time you launch the app it will display new features and tips to get you started. Scroll across to see all tips and select Close when done. You can access
5. After launching the Fetch TV App on your mobile device, the home screen loads.
Figure 5 : Manage
6. To use all the features of the Fetch TV remote app, you can connect your mobile device to your Fetch TV Box through Manage (see Page 11).
Tip: At some point you’ll see a prompt to rate the app, just follow the prompt, if you want to rate and review the Fetch TV App through the App Store or Google Play.
Connect to your Fetch TV Box
You can use the Fetch TV app to browse the TV Guide or see which Movies and TV Shows are available on the service, even if you are not connected to your Fetch TV Box.
Connect your Fetch TV Box to your mobile device to use the Fetch TV app to schedule recordings from the TV Guide and manage them in My Stuff. Also connect to watch content on your mobile device.
If your mobile device is on the same network as your connected Fetch TV Box (see Page 5), you can also drive your Fetch TV Box through the app – using your mobile device like a remote control.
You only need to connect once, but if you manually disconnect your mobile device from the Fetch TV Box, or uninstall and reinstall the Fetch TV app, you will need to reconnect again to use all features of the app.
Connection Required
When your Fetch TV box and mobile are not connected and you try to rent a movie, record, manage recordings in My Stuff, or watch content, you will get a message similar to the one below.
Direct Connection Required
If your mobile device is on a different network to the Fetch TV Box, you may get a message similar to the one below:
Figure 8: Direct connection required pop-up
Make your mobile device is connected to the same network as your Fetch TV Box. In a direct network connection, network traffic must be directly routable to the Fetch TV Box from the device.
Manage connected devices
You can see all mobile devices paired with your Fetch TV box. 1. On your Fetch TV Box, go to Manage > Settings > Mobile
& Tablet and press .
2. Then choose the Manage Mobile tab.
No Connection
If you switch to flight mode, you can still use the Fetch TV App but may see an error if you try to use some features, such as rent a movie. You can use all features again once your device has a network connection.
To connect your mobile device and your Fetch TV Box
1. Launch Fetch TV on the TV connected to your Fetch TV box. Press on your remote control to bring up the main menu.
2. Go to Manage > Settings > Mobile & Tablet and press
3. Select Connect and press . Take note of the connection code shown on screen. The code will expire in 3 minutes.
4. Launch the Fetch TV App on your mobile device. Go to Manage > Set-Top-Box > Connection. 5. Type in the 6 digit connection code shown on the Mobile & Tablet screen.
Home
After launching the Fetch TV App on your mobile device, the home screen loads.
Use the menu at the bottom of the screen to navigate the app. Select Featured on the menu to come back to the home screen.
Figure 9: Featured
Figure 10: Menu
Remote On screen remote to control Fetch TV on connected Fetch TV Box (see Page 14)
Featured View the Fetch TV App home screen
My Stuff View and manage your recordings, scheduled recordings, series tags, and on demand movie rentals. Watch Standard Definition Free to Air recordings on your device.
Movies Browse on demand movies available on Fetch TV. Watch selected movies on your device if available for your Fetch TV service.
TV Find out what’s on TV now and browse your local TV guide. Also browse on demand TV shows. Once you’ve connected to your Fetch TV Box (see Page 11), schedule recordings from the TV guide. Watch live Subscription TV channels on your device.
Manage Connect to your Fetch TV Box, select your region for the TV Guide, or set your Reminder and Recording start and end time.
On screen Fetch TV remote
Select to use your mobile device like a remote for controlling your connected Fetch TV Box. Select Close to exit from the on screen remote.
Mute Information Bar Exit (from screen)
Volume Up/Down
Main Menu/Home Back (up a level)
Channel Up/Down Directional Arrow Record Enter/Select Message Clear Stop Rwd. Pause/Play, FF Keypad (e.g. to type in Search term
Closed Caption Function Keys
(Add Reminders, Add/ Remove channels, All/ My Channels
My Stuff
Once you’ve connected to your Fetch TV Box, select My Stuff from the menu to view and manage your recordings, movie rentals, and more.
Home Go back to the Home
(Featured) screen
Search Search for a recording
Recorded TV View all recordings made from
the TV Guide
Scheduled All programs you have set
to record will appear in the
Scheduled listing
Series Tags View and manage all series you
have tagged to record
My Movies See all your current movie
rentals and wishlisted movies. A blue dot means there are new rented movies.
Messages Read notifications sent from
Fetch TV
Watch on My Mobile Movies and Standard Definition
Free to Air TV recordings available to watch on your mobile device
The My Stuff option on the
menu shows the number of new rented movies available to watch on your mobile. This is also shown on the Fetch TV App icon.
Recorded TV
Play recordings
Select My Stuff > Recorded TV to view all recordings made from the TV Guide.
You can play recordings on your Fetch TV Box and connected TV or on your mobile device, if supported (see Page 5). Note: You can only play Standard Definition Free to Air TV recordings on your mobile device – playback of Subscription TV recordings on a mobile device is not available.
1. To play a recording, select the program from Recorded TV. 2. From the recording details, select the Play option.
• To play on your Fetch TV Box and TV, select Play on TV • To play on your mobile device, select Play on my
<device>
3. Use the playback controls (see Page 44) and click Done to view the program details.
1
Back Go back to My Stuff.
5 items > Fetch TV automatically groups
recordings from the same series together. Select to view all recordings in the folder. (Recordings) Program is currently recording.
(Series Tag) All programs in the series are tagged for recording. (Protected) Recording is protected from
being deleted, if Fetch TV needs to clear older recordings to make space for new recordings on your Fetch TV Box.
Recorded Program Select a recording to view program info and play it on your connected Fetch TV Box now.
Figure 12 Recorded TV
Tips:
- See all your available recordings in My Stuff > Watch on My Mobile (see Page 21).
- Fetch TV remembers where you stop watching an SD Free to Air recording so you can resume playback from any of your other devices.
Scheduled
Series Tags
Select My Stuff > Scheduled to display all programs you have set to record. Select a scheduled recording to change the
details, such as the recording start and end time. Select My Stuff > Series Tags to view and manage all TV series you have tagged to record.
Figure 13: Scheduled Recordings
Back Go back to My Stuff.
Edit Change the priority of
your series tags (see Page 18). Programs higher in this list will take priority if there is a recording conflict with a program lower in the list.
Series Tag Select a series tag to
view the details (see Page 18).
Figure 14 Series Tags
Edit priority of series tags
Series Tag details
Programs higher in the Series Tag listing will take priority ifthere are recording conflicts with programs lower in the list. The service notifies you if a series tag program could not be recorded.
1. Select the Edit option, then select the icon and move the series up or down the list.
2. Select Done to save the priority.
Select a series tag to view the number of recordings on disk, the number of recordings scheduled in the next 24 hours, and more.
Figure 15: Series Tags edit
My Movies
Select My Stuff > My Movies to view all your current movie rentals and movies you added to the Wishlist. Movie rentals are available to watch as many times as you want for 48 hours from when you first start watching them.
Back Go back to the My Stuff screen
Movie Select a movie to view the movie
info, and then watch the movie on your Fetch TV Box (see Page 22).
Rented Movies Lists all the movies you’ve rented. Wishlist Lists all the movies you added to
your wishlist.
Movie is on your wishlist
Messages
Read notifications sent from Fetch TV.
Back Go back to the My Stuff screen
Message Select message to read. New
messages are marked with
Watch on My Mobile
Select My Stuff > Watch on My Mobile to see all items you can play on your mobile device.
Back Go back to the My Stuff
screen
Recordings See all Standard Definition Free to Air recordings you can watch on your mobile device
Movies See all movies you can watch
on your mobile device. Includes rented movies and Movie Box movies on your wishlist.
FAQs Important information about
playing content on your mobile device.
Movies
Select Movies from the menu to view the on demand movies available on Fetch TV. The Movie Services available to you will depend on which Fetch TV service you have.
Home Go back to the Home (Featured)
screen
Search Search for a movie or TV show (see
Page 36)
Movie Rentals Browse latest and catalogue titles
available for rent
Movie Box Browse and watch 30 movies
included in your Fetch TV
subscription (may not apply to your service)
All Movies By Genre Browse movies by genre
All Movies By Provider Browse movies by provider
Figure 21 : Movie info
View movie info
Select a movie to get the cast and crew info, Rotten Tomatoes rating, watch the trailer (if available), and more.
Back Go back to Movies catalogue
Wishlist Add movie to the Wishlist in My Stuff > My
Movies.
Watch Trailer Play movie trailer on mobile device. You can pause, rewind, and fast forward through the trailer, and switch between full or wide screen mode. Tap the screen and select Done to exit the trailer.
Rent (2 days) Rent movie to play back on Fetch TV Box (rental price depends on the movie).
Only available on Android mobiles and tablets. For iPhone or iPad, rent the movie on your Fetch TV Box.
f, t, @, SMS Share movie info on your Facebook profile or Twitter feed, or by email or text message
Info Movie information includes:
• Standard Definition (SD), High Definition (HD) or 3D
• Synopsis, genre, length, classification, and consumer advice
• Cast and Crew
• Rotten Tomatoes rating and reviews • More titles in the genre
Rent a movie
If you’re using an Android mobile or tablet, you can rent movies through the Fetch TV App once you’ve connected to your Fetch TV Box (see Page 11). If you have an iPhone or iPad, you’ll need to rent the movie through your Fetch TV Box.
Figure 22 Rent movie
Figure 23
Formats available for rent
1. On Android device, view the movie you want to rent and select the Rent option.
2. If the movie is available in different formats, such as HD or 3D, select the format of the movie you wish to rent.
3. Enter your Parental PIN.
Figure 24 Rent Movie
4. When your purchase is approved, select OK.
5. Your movie rental is added to the My Movies listing in My Stuff (see Page 19).
6. Select the movie from My Movies to view the movie info and play options.
Figure 26 Playback options
Play a movie rental
You can play movie rentals on your mobile device if flagged with Playable on mobile.
Note: Some services may not support playback of movie rentals on mobile devices, only on your Fetch TV Box.
1. Select the movie you rented from My Movies then: • To play on your Fetch TV Box and TV, tap Play on TV • To play on your mobile device, tap Watch on Mobile
2. When playing on mobile or tablet, Fetch TV must register your device for playback (for more information, see Page 39).
Figure 27
Playback controls for TV playback
3. After the movie starts playing you can pause and resume it, fast forward, and more from the playback controls.
Tip: Fetch TV remembers where you stop watching a movie so you can resume playback from any of your other devices.
Play Movie Box
Once you’ve connected to your Fetch TV Box (see Page 11) you can watch Movie Box movies on your Fetch TV Box and connected TV or on your mobile device if supported. You can watch Movie Box movies on your mobile, tablet, or Fetch TV Box and TV if they are included as part of your Fetch TV subscription.
Figure 28
Movie Box play options
1. To play a movie, select it from Movie Box.
2. From the movie details, select the Play option. • To play on your Fetch TV Box and TV, tap Play on TV • To play on your mobile device, tap Watch on Mobile
3. When playing on mobile, Fetch TV must register your device for playback (Page 39). 4. Use the playback controls (see Page 44) and tap Done to go back to the movie info.
TV
Select TV from the menu to see what’s on now, or browse the TV guide and on demand TV shows available on Fetch TV.
Home Go back to the Home (Featured)
screen.
Search Search for a program in TV (see Page
36).
Watch Live Once you’ve connected to your
Fetch TV Box (see Page 11) watch live Subscription TV channels on your mobile device.
Play on TV Once you’ve connected to your
Fetch TV Box, see what’s playing on TV now and switch channels on your Fetch TV Box.
TV Guide Browse your local TV guide for the
next 7 days.
TV Shows Browse on demand TV shows
Watch Live
Play on TV
Watch live Subscription TV channels on your mobile device now (if supported, see Page 5). Select TV from the menu and choose Watch Live.
Note: If you don’t see channels, you may need to upgrade your
subscription. On your Fetch TV Box go to Menu > Manage > Subscriptions, and follow the on-screen prompts.
See what’s on Fetch TV now. Select TV from the menu, then choose Watch Live. You can use the app like a remote control to select and switch channels on your Fetch TV Box.
Back Go back to the TV menu
Channel Select a channel to start watching.
Not all live Subscription TV channels are available for viewing on mobile devices. When playing on your mobile device, Fetch TV needs to register your device for playback. For more information, see Page 39.
Fetch TV Box Some shows may only be viewed on the
Fetch TV Box due to content rights.
only programs
Back Go back to the TV screen
Select the channel to play it now on your connected Fetch TV Box
Figure 30: Watch Live
TV Guide
See what’s on Fetch TV for the next 7 days. Select TV from the menu, then select TV Guide.
Back Go back to the channel listing
TV channel
Today See what’s on TV up to 7 days
ahead. Select the arrows to move across day by day. Select Today to bring up a list of days for which you can see the schedule.
Program Select a program to view the
program info, record the program, or set a reminder.
Reminder when program starts. Movie on TV
Some shows may only be viewed on the Fetch TV Box due to
content rights. Figure 32
TV Guide
Fetch TV Box only programs
View program info
Select a program from the TV Guide to read the synopsis, record, or set reminder. If you’ve connected your Fetch TV Box you can also watch it on TV now.
Back Go back to the TV Guide
Record Record program. Also allows you
to add time to the start/end of your recording and set a Series Tag (if available for the show).
Play on TV Watch the program now on your
Fetch TV Box
Reminder Set Add a reminder on the program to alert you when it is going to start
f, t, @, SMS Share program info on your Facebook profile or Twitter feed,
or by email or text message Figure 33
Program info
Set up Recordings and Series Tag recordings
To record a program via the TV Guide follow these steps:1. Find and select the channel and program you want to record.
2. Select the Record option.
Figure 34
Program info: Record
3. Change the recording details if needed.
4. To record all episodes in the series (if available), set Series
Tag to ON.
5. Select Save. Your recording will be saved in My Stuff (see Page 15).
Recording details
Cancel Cancel changes made to the recording details.
Save Save changes made to the recording details.
Record Single Set Record to ON to record program. Recordings Lets you add extra time (in five minute
increments) to the start and end of your recorded programs, select the time increment you’d like to add, e.g. + 5 min. The recording start and end times will change based on your selection.
Record all Set Series Tag to ON to record all episodes of the program (if available).
Recording Lets you add extra time (see above) to the start and end of all recordings in the series
Storage Setting Select an option to store series tag recordings
on your Fetch TV Box
- 1/2/5 Episodes – only keeps the selected
number of episodes on the Fetch TV Box (1, 2, or 5)
- All (Managed) – records all episodes and
automatically deletes older recordings when space is needed on the Fetch TV Box for new recordings
- All (Protected) – records all episodes and
protects the recordings from being deleted automatically Figure 35 Record Options Figure 36 Series Tag Options episode episode start/end time
Set Reminders
You can set a reminder to alert you when your favourite programs are about to start. The default reminder time is 15 minutes and can be changed in the Manage menu.
Figure 37
Program info: Reminder Set
Figure 38
Set Reminder pop-up
Figure 39 Reminder pop-up
1. In the TV Guide, select the program you want a reminder for. 2. Select the Reminder Set option.
3. Select OK to set the reminder. Remember, you can change the reminder time from the Manage menu (see Page 37).
4. When the program is about to start you will get a reminder pop up. Select Watch Now to switch to that program on your Fetch TV Box.
TV Shows
To watch a show on your Fetch TV box
Select TV Shows from the TV menu to view the on demand shows available on Fetch TV.
Once you’ve connected to your Fetch TV Box (see Page 11) you can select TV shows through the Fetch TV App and play them on your Fetch TV Box if they are included as part of your subscription. It is not currently possible to watch TV shows On Demand on your mobile device.
Figure 40 TV Shows
Figure 41: TV Show loading
1. From the TV Shows menu, select a library to see all shows in the library. 2. Choose a show and scroll down to the Episodes to select an episode you’d like
to watch.
3. To watch the episode on your Fetch TV box now, select the Play on TV option. 4. If you have already downloaded the show, it will start playing immediately. 5. If you have not downloaded the show yet, it will start downloading to your Fetch
TV Box and display a pop-up. Select Notify Me if you want to be alerted when it’s ready to play, or Play When Ready to start watching the show as soon as it’s
Search TV Guide, My Stuff, and more
Use the search box at the top of the Fetch TV App screen to find a movie or TV show on Fetch TV. 1. Select the search box and type the title, or a word from the title, of the program you are looking for. 2. Select Search to start the search.
Figure 42 Search
3. If you are in Movies, only movies will be displayed in the search results. If you are in My Stuff, only recordings will be listed. Select a title from the search results to load the program info.
Manage
Select Manage from the menu to connect to your Fetch TV Box and access the features of your Fetch TV service on your mobile device.
Figure 43
Manage – not connected
Figure 44 Manage - connected
Home Go back to the Home (Featured)
screen
Connection Select to pair to your Fetch TV Box (see Page 11). Once paired, select again if you ever need to disconnect your Fetch TV Box.
Version The version number of the Fetch TV
App
Help Read tips on using the Fetch TV App
Region Select your region for the TV Guide if
you have not connected to your Fetch TV Box. Once connected, the region is set to the area assigned to your Fetch TV Box.
Facebook Lets you log in to your Facebook
account to share movie or program info.
Reminder Once you have connected to your
Fetch TV Box (see Page 11), you can change the default reminder time of 15 minutes Rec. extra time
View the default lead and lag times from your Fetch TV Box User Settings. You can’t edit this setting through the app, but can set recording time when you schedule a recording (see Page 32).
Rec. extra time before/after
Figure 45 Power Management Settings
Lets you turn off your mobile device’s auto-lock feature so it won’t go to sleep while you’re watching content via the Fetch TV App
Power Management
Prevent Auto Lock
Playing content on your mobile or tablet
You can watch selected channels, movies and recordings on your mobile or tablet in the comfort of your own home or on the go (see Page 5).
FAQs for playing Subscription TV, Movie Box, and Movie Rentals
This section explores messages given by the app when playing on mobiles and tablets.How many playback devices are allowed?
A playback device is any paired mobile or tablet on which you can play Fetch TV content.There’s a limit of 5 devices that can be paired to the Fetch TV Box to watch Standard Definition Free to Air Recordings. However, you can only have up to 3 registered playback devices at any time for watching live Subscription TV channels, Movie Box, or Movie Rentals.
Fetch TV will register your mobile or tablet the first time you play Subscription TV, Movie Box, or a Movie Rental on it. You can then register 2 more mobiles or tablets to have a total of 3 playback devices for this type of content.
Figure 46
Registering a device for playback of Movie Box
• If you Cancel the warning, you can’t watch Movie Rentals, Movie Box movie or Subscription TV on this new mobile or tablet. However, you can still watch on your Fetch TV Box and TV, or on one of your other registered playback devices, and you can always watch SD Free to Air recordings on any paired mobile or tablet.
• If you choose to Switch Out, you may then choose the device to switch out, and will then need to enter your Parental PIN to proceed.
You can switch playback devices if you already have 3 playback devices registered and need to add a new device. If you try to watch Subscription TV, Movie Box, or a Movie Rental on the unregistered mobile or tablet, the app will prompt you to switch out an existing device. There is a limit of 2 switches per calendar month and 10 switches per calendar year.
Once your new mobile or tablet is registered, the content will start playing. If your device cannot be registered at this point, the app will inform you.
Figure 47
Playback Unavailable (maximum number of registered devices)
Figure 48: Choose mobile or tablet Figure 49: Enter Parental PIN
What happens if you reach the switch out limit?
Can I play content on more than one mobile device at the same time?
If you’ve already switched playback devices twice this month or 10 times this year, the app will inform you.Movie Box or Subscription TV - You can watch Movie Box
or Subscription TV on up to 2 of your playback devices at the same time. If you try to play Movie Box or Subscription TV while your other 2 playback devices are currently playing this type of content, the app will prompt you to stop playback on one of the other devices.
Movie Rentals - You can play 1 movie rental at a time across
all your devices (mobiles, tablets or Fetch TV Box). If you try to play a movie rental while one of your other devices is playing this type of content, you’ll see a message and, if you wish, can stop playback on the other device.
Figure 50: Playback unavailable this month or year
You can still watch on your Fetch TV Box and TV, or watch Standard Definition Free to Air recordings on your paired mobile or tablet.
If you choose to stop playback, the content will start playing on the new device. The device which was bumped will show a “Playback interrupted” message.
Figure 53: Playback interrupted message
Note: There’s no limit to the number of paired mobiles or tablets on which you can watch your Standard Definition Free to Air recordings at the same time.
Is playing Fetch TV content on my mobile device unmetered?
Playing Subscription TV, Movie Box, or Movie Rental content will be unmetered if your Fetch TV Box was provided by your ISP and your mobile device is connected to your Fetch TV service provider’s broadband network via Wi-Fi. You’ll get a warning if you try to play content while your mobile device is connected to a mobile network (such as, 3G) as this data will be metered.
Playing Subscription TV or Movie Box, or Movie Rental content to your mobile device will always be metered if you bought your Fetch TV Box from a retail store or second hand.
Figure 54
Playback metering warning
Playback limited to Wi-Fi connection
Some content on the Fetch TV App can only be played over a broadband network (i.e. is not playable over a mobile network such as 3G). You’ll need to turn on Wi-Fi on your mobile device and choose your Fetch TV service provider’s broadband network connection to play the content.
Figure 55
Playing content
Figure 56 Playing content
While playing a recording (see Page 16), movie (see Page 26) or live TV (see Page 30) on your mobile device, you can control playback.
Done Stops playback and returns to the
program detail screen
Play/Pause Tap or to play, pause or resume playback
Skip to a Drag the playhead along the scrubber bar.
[0:11 -1:21]
