Dell Technologies Host Bus Adapter User's Guide

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Dell Technologies Host Bus Adapter User's

Guide

HBA355i and HBA355e

Part Number: UCSA-1100, UCSA-1111, UCSF-1100 April 2021

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Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

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Chapter 1: Dell HBA355i and Dell HBA355e ... 5

Dell HBA355i...6

Dell HBA355i front card...6

Dell HBA355e ...7

Dell HBA355i and Dell HBA355e technical specifications...7

PowerEdge systems supported by Dell HBA355i... 7

PowerEdge systems supported by Dell HBA355e... 7

Operating systems supported by Dell HBA355i and Dell HBA355e... 8

MD1400 and MD1420 enclosure support for Dell HBA355e... 8

Port support matrix for dual path on the same MD1400 and MD1420 enclosure...8

ME484 enclosure support for Dell HBA355e...8

Port support matrix for dual path on the same ME484 enclosure... 9

Tape drive support for Dell HBA355e...9

Chapter 2: Applications supported by Dell HBA355i and Dell HBA355e ... 10

Human Interface Infrastructure Configuration Utility... 10

Dell OpenManage Storage Management... 10

The Integrated Dell Remote Access Controller and Lifecycle Controller...10

The Command Line Interface...10

Chapter 3: Dell HBA355e enclosure support... 11

Dell HBA multipathing using HII...11

Dell HBA multipathing using Windows... 11

Dell HBA multipathing using iDRAC... 12

Dell HBA multipathing using Linux... 12

Dell HBA multipathing using VMWare...12

Chapter 4: Features of Dell HBA355i and Dell HBA355e... 13

Hardware Root of Trust... 13

Non–RAID drives...13

Event management support for Dell HBA355i and Dell HBA355e ...13

LED activity... 13

Chapter 5: Installation and removal of cards ... 15

Safety instructions...15

Before working inside your system...15

After working inside your system...16

Remove the Dell HBA355i adapter... 16

Install the Dell HBA355i adapter...17

Remove the Dell HBA355i front card...18

Install the Dell HBA355i front card... 19

Remove the Dell HBA355e adapter...20

Install the Dell HBA355e adapter... 21

Connect Dell HBA355e to the storage enclosure... 22

Chapter 6: Driver support Dell HBA355i and Dell HBA355e ... 25

Creating the device driver media... 25

Download and save Dell HBA355i and Dell HBA355e drivers from the support site...25

Download and save Dell HBA355i and Dell HBA355e drivers from the Dell Systems Service and

Diagnostic Tools ... 26

Windows driver installation... 26

Install Dell HBA355i and Dell HBA355e driver while newly installing the Windows Server 2016 and

later...26

Install Dell HBA355i and Dell HBA355e driver on which the Windows Server 2016 is already

installed and later... 26

Update Dell HBA355i and Dell HBA355e, driver that runs on Windows Server 2016 and later...27

Linux driver installation... 27

Install or update a RPM driver package using the KMOD support...28

Install or update a RPM driver package using the KMP support...28

Loading the driver while installing an operating system... 29

Chapter 7: Manage Dell HBA355i and Dell HBA355e cards using HII configuration utility... 30

Enter the HII configuration utility...30

Exit the HII configuration utility...31

Navigating to the configuration utility... 31

Controller management ... 31

View the controller properties... 31

Refreshing the topology... 32

Device Properties... 32

Chapter 8: Updating the firmware of Dell HBA355i and Dell HBA355e ...34

Install the Dell HBA355i and Dell HBA355e firmware using Dell Update Package (DUP)...34

Chapter 9: Getting help...35

Recycling or End-of-Life service information... 35

Contacting Dell... 35

Receiving automated support with SupportAssist ... 35

Chapter 10: Troubleshooting...37

Known issues... 37

VendorID and ProductID for tape drives...37

System reserved partition after Windows installation...37

Device settings in HII shows PCIe slot information ... 37

Intermittent RSODs appears when a faulty drive is connected to HBA ... 37

Selecting drive for operating system installation in legacy mode... 37

Adapter configuration change message... 38

Incompatible firmware image when incorrect payload is used... 38

Additional disks displayed in the command line interface...38

Chapter 11: Documentation resources...39

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Dell HBA355i and Dell HBA355e

Dell Technologies Host Bus Adapter 355i (Dell HBA355i) are non–RAID solution cards that can be used as a boot controller and also as a data controller.

Dell Technologies Host Bus Adapter 355e(Dell HBA355e) is a non-RAID solution card that is used as a data controller by connecting to external JBODs and tape drives.

The features of the cards include:

● All are PCIe cards with Gen 4 PCIe x eight host interfaces. ● All provide dual SAS/SATA Gen 3 device interfaces. ● Each supports both SAS and SATA drives.

● HBA355i has x16 SAS lanes for a target device and can support up to 16 drives without expander.

● HBA355e has x16 lanes that can be connected to external target devices such as enclosures (ME484, MD1420, and MD1400) and tape drives(LTO6/7/8).

NOTE: For the safety, regulatory, and ergonomic information that is associated with these devices, and for more

information about the Integrated Dell Remote Access Controller (iDRAC) or Lifecycle Controller (LC) remote management, see your platform documentation.

Topics:

• Dell HBA355i

• Dell HBA355i front card

• Dell HBA355e

• Dell HBA355i and Dell HBA355e technical specifications

• PowerEdge systems supported by Dell HBA355i

• PowerEdge systems supported by Dell HBA355e

• Operating systems supported by Dell HBA355i and Dell HBA355e

• MD1400 and MD1420 enclosure support for Dell HBA355e

• Port support matrix for dual path on the same MD1400 and MD1420 enclosure

• ME484 enclosure support for Dell HBA355e

• Port support matrix for dual path on the same ME484 enclosure

• Tape drive support for Dell HBA355e

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Dell HBA355i

Figure 1. Dell HBA355i adapter

1. Host PCIe edge connector 2. Heatsink

3. Primary SAS output port A 4. Secondary SAS output port B

Dell HBA355i front card

Figure 2. Dell HBA355i front card

1. PCIe input connector 2. Power connector

3. Heatsink 4. Primary SAS output card edge connector port A

5. Secondary SAS output connector port B

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Dell HBA355e

Figure 3. Dell HBA355e

1. External SAS ports (port 0, port 1, port 2, and port 3) 2. PCIe connector

3. Heatsink

Dell HBA355i and Dell HBA355e technical

specifications

The following table describes the card specifications of Dell HBA355i (both adapter and front form factors) and Dell HBA355e:

Table 1. Dell HBA355i and Dell HBA355e card specifications

Feature Dell HBA355i Dell HBA355e

Processor LSI Fusion-MPT 12 G SAS/PCIe Secure SAS38xx

LSI Fusion-MPT 12 G SAS/PCIe Secure SAS38xx

Drive types SAS, SATA SAS, tape drives

Non-RAID Yes Yes

Boot support Yes No

Queue depth 7552 7552

NOTE: Thermal polling is enabled for SATA drives by default. For more information about configuration, see iDRAC RACADM CLI Guide available at www.dell.com/idracmanuals.

PowerEdge systems supported by Dell HBA355i

The following PowerEdge systems support the Dell HBA355i controller: ● PowerEdge R6525

● PowerEdge R7525

PowerEdge systems supported by Dell HBA355e

The following PowerEdge systems support the Dell HBA355e controller: ● PowerEdge R6515

● PowerEdge R7515

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● PowerEdge R6525 ● PowerEdge R7525

Operating systems supported by Dell HBA355i and

Dell HBA355e

See Dell Technologies Enterprise operating systems support for a list of supported operating systems by a specific server for the Dell HBA355i and Dell HBA355e cards.

NOTE: For the latest list of supported operating systems and driver installation instructions, see the operating system documentation at www.dell.com/operatingsystemmanuals. For specific operating system service pack requirements, see the Drivers and Downloads section at www.dell.com/manuals.

MD1400 and MD1420 enclosure support for Dell

HBA355e

Dell HBA355e supports external enclosures MD1420 and MD1400. The MD enclosure topology rules for Dell HBA355e are:

● The maximum number of enclosures supported for single-path configuration is eight, and dual-path configuration is four. ● A maximum of two enclosures are supported per port when using a daisy chain topology.

● MD1400 and MD1420 can be connected to the same controller at the same time.

● Mixing of MD and ME enclosures or mixing tape drives and MD or ME enclosures on the same controller is not supported. ● Loopback connections of enclosures are not supported.

● Mixing of single-path and dual-path configurations on the same controller is not supported. ● Interleaving of port for multipath configuration is not supported.

● Using Port 1 and Port 2 in a dual-path configuration on the same enclosure is not supported.

Port support matrix for dual path on the same

MD1400 and MD1420 enclosure

The following table lists the combination of the ports on the controller that do and do not support dual-path configurations: Serial

number Port 0connected Yes/No Port 1 connected Yes/No Port 2 connected Yes/No Port 3 connected Yes/No

Dual path support on the same MD14xx enclosure

1 Yes - Yes - No

2 Yes - - Yes No

3 - Yes Yes - No

4 - Yes - Yes No

5 Yes Yes - - Yes

6 - - Yes Yes Yes

ME484 enclosure support for Dell HBA355e

Dell HBA355e supports external enclosure ME484.

The ME484 enclosure topology rules for Dell HBA355e are:

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● A maximum of two enclosures is supported in a single- or dual-path configurations.

● Both single-path and dual-path configurations on the same Dell HBA355e card is not supported.

● When using two enclosures together, the two must be either MD14xx or ME484. Mixing of these two types of enclosures is not supported. Also, mixing tape drives and MDxx or ME484 enclosures, on the same controller is not supported.

● Only one enclosure is supported per port.

● Loop back connections of enclosures are not supported.

● Interleaving of ports for multipath configuration is not supported.

● Using port 1 and port 2 for dual-path on the same enclosure is not supported.

Port support matrix for dual path on the same ME484

enclosure

The following table lists the combination of the ports on controller that support dual path or not support dual path: Serial

number Port 0connected Yes/No Port 1 connected Yes/No Port 2 connected Yes/No Port 3 connected Yes/No

Dual path support on same ME484 enclosure

1 Yes - Yes - No

2 Yes - - Yes No

3 - Yes Yes - No

4 - Yes - Yes No

5 Yes Yes - - Yes

6 - - Yes Yes Yes

Tape drive support for Dell HBA355e

Dell HBA355e supports tape drives.

Tape drive topology rules for Dell HBA355e are:

● A maximum of four tape drives are supported if external LT06/7/8 are connected. ● Each port supports a maximum of one tape drive.

● Multipath configurations are not supported.

● Mixing of tape drives with ME (ME484) or MD (MD1420 or MD1400) enclosures on the same controller is not supported.

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Applications supported by Dell HBA355i and

Dell HBA355e

The Dell HBA355i and Dell HBA355e management applications include the Human Interface Infrastructure Configuration Utility (HII), Dell OpenManage Storage Management, command line interface, the Integrated Dell Remote Access Controller (iDRAC), and Lifecycle Controller (LC). They enable you to manage and configure the RAID system, create and manage a disk group, and provide online maintenance.

Topics:

• Human Interface Infrastructure Configuration Utility

• Dell OpenManage Storage Management

• The Integrated Dell Remote Access Controller and Lifecycle Controller

• The Command Line Interface

Human Interface Infrastructure Configuration Utility

The Human Interface Infrastructure (HII) configuration utility is a storage management application integrated into the System BIOS <F2>. It is used to configure physical disks. This utility is independent of the operating system. For more information about HII, see HII configuration utility.

Dell OpenManage Storage Management

Dell OpenManage Storage Management enables you to perform controller and enclosure functions for all supported RAID or Non-RAID controllers and enclosures from a single graphical or command line interface. For more information, see the Dell OpenManage Storage Management User's Guide at www.dell.com/openmanagemanuals.

The Integrated Dell Remote Access Controller and

Lifecycle Controller

The Integrated Dell Remote Access Controller (iDRAC) and Lifecycle Controller (LC) application enables you to effectively monitor the RAID and network controllers installed on the system using iDRAC and LC without an operating system installed on the system. For more information, see the Integrated Dell Remote Access Controller 9 User's Guide at www.dell.com/ idracmanuals.

The Command Line Interface

The Command Line Interface (CLI) is a storage management application. This utility allows you to set up, configure, and manage your Dell Technologies Host Bus Adapter by using the Command Line Interface (CLI).

NOTE: For more information, see Dell EMC PowerEdge RAID Controller CLI Reference Guide at www.dell.com/ storagecontrollermanuals.

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Dell HBA355e enclosure support

When set up for multipath systems, the HBA355e controllers may access physical drives through multiple paths to provide redundancy and load balance to the drives. However, the controller does not manage these paths; this function is controlled by the multipath layer in the host operating system. As a result, in a multipath configuration, each separate path to a drive is treated as an independent drive and a single drive may be presented in the operating system as multiple drives. To avoid complications from having multiple paths to a drive, path management software is necessary to map these multiple paths to the same single drive. This chapter covers multipath management options for different operating systems and management interfaces.

Topics:

• Dell HBA multipathing using HII

• Dell HBA multipathing using Windows

• Dell HBA multipathing using iDRAC

• Dell HBA multipathing using Linux

• Dell HBA multipathing using VMWare

Dell HBA multipathing using HII

The Dell HBA355e controller does not map multiple paths together in HII. Under Device Configuration, select the HBA controller. Under Physical Disk Management > View Physical Disk Properties, select the physical disk to determine whether it has multiple paths. For more information, see Device properties.

Dell HBA multipathing using Windows

About this task

To enable Multipath I/O (MPIO) for Windows Server 2016 and Windows Server 2019: Steps

1. Open the Server Manager.

2. Under Manage, select Add Roles and Features.

3. Follow the steps in the Add Roles and Features Wizard until you reach the Features step. Then, select the Multipath I/O feature for installation.

4. Complete the steps in the Add Roles and Features Wizard to complete the installation. 5. In the Server Manager, select Tools > MPIO.

6. Under the Discover Multipaths tab, select the Add support for SAS devices option and select OK. Restart the system.

7. To check that MPIO is enabled and manage the HBA Drives, open Device Manager and select Disk Drives. Drives that are accessible are now listed as a Multipath Disk Device.

8. Right-click a multipath disk and select Properties.

9. Click MPIO. You can set MPIO policies and check whether both the paths to the drive are active. If configured properly, both the paths display Active/Optimised under the This device has the following paths section. If only one path is listed, check the system storage assignment and hardware configuration.

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Dell HBA multipathing using iDRAC

iDRAC 9 maps paths together for the drives managed by the controller. In iDRAC, each physical drive is presented once on the Storage Configuration page. To determine if your drive is in a multipath configuration, select Storage > Enclosures, expand the enclosure that is in a redundant path setup, and select Advanced properties > Redundant path > Present.

Dell HBA multipathing using Linux

For information about configuring Dell HBA multipathing using Linux, see the Linux administration documentation. Use the Multipath-l commands to display path information.

Dell HBA multipathing using VMWare

ESXi by default provides the VMWare Native Multipathing Plug-In (NMP), which automatically maps paths and manages drives in a multipath configuration. For more information, refer to VMWare documentation on NMP.

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Features of Dell HBA355i and Dell HBA355e

The Dell HBA355i (both adapter and front form factors) and Dell HBA355e cards support the following features. Additionally, Dell HBA355e supports MD1400, MD1420 and ME484 enclosures, and tape drives.

Topics:

• Hardware Root of Trust

• Non–RAID drives

• Event management support for Dell HBA355i and Dell HBA355e

• LED activity

Hardware Root of Trust

Hardware Root of Trust (RoT) builds a chain of trust by authenticating all the firmware components prior to its execution, and it permits only authenticated firmware to execute and flashed. Hardware RoT establishes a chain of trust by executing the initial firmware code from immutable internal boot ROM (IBR) and this process authenticates and builds a chain of trust with succeeding software using this root of trust.

Non–RAID drives

Dell HBA355i andDell HBA355e support non–RAID drives. The drives that are connected to the controller are individual disks which cannot be combined into a RAID volume.

Event management support for Dell HBA355i and Dell

HBA355e

Event management for HBA controllers are through iDRAC and OMSS. See the iDRAC and OMSS documentation for more information .

LED activity

The Dell HBA355i and Dell HBA355e controllers are equipped with status LEDs.

Table 2. LED behavior for drive

LED state LED status

Off Indicates one of the following:

● Power is off.

● All the links are disconnected. ● The cable is disconnected.

Green Drive is connected and functional.

Flashing green Active when you perform the locate operation.

Table 3. LED behavior for HBA355e

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Table 3. LED behavior for HBA355e

LED state LED status

Off None of the external devices are connected.

Green When enclosures are connected and all the x4 lanes are linked up. Amber When a device is connected and not all the x4 lanes are linked up.

NOTE: Tape drives have only x1 lanes and the default LED color will be Amber when they are connected. This is an expected behavior.

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Installation and removal of cards

Topics:

• Safety instructions

• Before working inside your system

• After working inside your system

• Remove the Dell HBA355i adapter

• Install the Dell HBA355i adapter

• Remove the Dell HBA355i front card

• Install the Dell HBA355i front card

• Remove the Dell HBA355e adapter

• Install the Dell HBA355e adapter

• Connect Dell HBA355e to the storage enclosure

Safety instructions

NOTE: To avoid injury, do not lift the system on your own. Get others to assist you.

WARNING: Opening or removing the system cover while the system is turned on may expose you to a risk of electric shock.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

CAUTION: To ensure proper operation and cooling, all system bays and fans must be always populated with a component or a blank.

NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system.

NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals

NOTE: While replacing faulty storage controller/FC/NIC card with the same type of card, after you power on the system; the new card automatically updates to the same firmware and configuration of the faulty one. For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals

Before working inside your system

Steps

1. Power off the system and all attached peripherals.

2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack.

For more information, see the Rail Installation Guide relevant to your rail solutions at www.dell.com/poweredgemanuals. 4. Remove the system cover.

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After working inside your system

Steps

1. Replace the system cover.

2. If applicable, install the system into the rack.

For more information, see the Rail Installation Guide relevant to your rail solutions at www.dell.com/poweredgemanuals. 3. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.

Remove the Dell HBA355i adapter

Prerequisites

● You have read and complied with the safety guidelines listed in Safety instructions. ● You have completed the procedures in Before working inside your system.

Steps

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.

2. Open the system.

3. Locate the Dell HBA355i card in the expansion riser on the system board.

CAUTION: To prevent damage to the card, hold the card by its edges only.

4. Unfasten and lift the riser from the system board. Remove the Dell HBA355i card from the system. 5. Disconnect the SAS cables from the card:

a. Press down and hold the metal tab on the SAS cable connector. b. Pull the SAS cable out of the connector.

6. Replace the storage controller and reconnect the SAS cable before inserting them into the riser. 7. Reinstall the riser on the system board and fasten the riser.

8. Close the system.

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

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Figure 4. Remove the Dell HBA355i adapter

Install the Dell HBA355i adapter

Prerequisites

1. Follow the safety guidelines listed in the Safety instructions.

2. Follow the procedure listed in the Before working inside your system. Steps

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

NOTE: It is recommended that you always use a static mat and static strap while working on components in the interior of the system.

3. Connect the SAS data cable connectors to the card.

NOTE: Ensure that you connect the cable according to the connector labels on the cable. The cable does not function properly if reversed.

4. Align the card-edge connector with the connector on the system board.

5. Press the card-edge down until the card is fully seated.

6. Route the SAS data cable through the channel on the inner side of the chassis to the backplane.

7. Attach the connector labeled SAS A to connector SAS A on the backplane, and attach the connector labeled SAS B to connector SAS B on the backplane.

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Figure 5. Install the Dell HBA355i adapter

Next steps

1. Follow the procedure listed in After working inside your system.

Remove the Dell HBA355i front card

Prerequisites

1. Follow the safety guidelines listed in the Safety instructions.

2. Follow the procedure listed in the Before working inside your system. Steps

NOTE: It is recommended that you always use a static mat and static strap while working on components inside the system.

3. Locate the Dell HBA355i card in the controller carrier at the front of the system.

4. Unscrew the fasteners on the controller carrier, and slide the carrier away from the backplane, disconnecting the controller from the backplane.

NOTE: For systems configured with a Dell HBA355i front controller in an upside down orientation, it is necessary to uninstall all the drives from the backplane first, and then uninstall the backplane along with the controller. There is not enough clearance to uninstall the controller otherwise.

5. Disconnect the SAS cables that are connected to the card:

a. Press down, and hold the metal tab on the SAS cable connector.

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b. Pull the SAS cable out of the connector.

6. Remove the Dell HBA355i controller from the controller carrier.

NOTE: If the replacement storage controller is a front controller, then reinsert the controller into the carrier and secure it with the appropriate screws.

7. Take the replacement storage controller, and reconnect the SAS cable before reconnecting it to the backplane. For systems configured with a Dell HBA355i front controller in an upside down orientation, reattach the Dell HBA355i controller to the backplane before reinstalling the backplane into the system. For more information about installing the card, see Install the Dell HBA355i front card.

9. Reconnect the system to its electrical outlet, and turn the system on, including any attached peripherals.

Figure 6. Remove the Dell HBA355i front card

Install the Dell HBA355i front card

Prerequisites

Steps

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NOTE: It is recommended that you always use a static mat and static strap while working on components in the interior of the system.

3. Connect the SAS data cable connectors to the card.

NOTE: Ensure that you connect the cable according to the connector labels on the cable. The cable does not function properly if reversed.

4. Align the card-edge connector with the connector on the system board.

5. Press the card-edge down until the card is fully seated in the connector 6. Close the system.

Figure 7. Install the Dell HBA355i front card

Next steps

Remove the Dell HBA355e adapter

Prerequisites

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

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telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

NOTE: It is recommended that you always use a static mat and static strap while working on components inside the system.

Steps

NOTE: For more information about power supply units (PSUs), see the owner's manual of your system www.dell.com/ poweredgemanuals.

2. Disconnect the system from the network. 3. Remove the cover of the system. 4. Locate the PCIe slot.

NOTE: To prevent damage to the controller card, hold the card by its edges only.

5. Remove the screws on the bracket, if any, or use the retention clips of the system to remove the controller on the system. 6. Remove the connector that attaches the HBA355e device to the system board.

7. If applicable, replace the storage controller card and connect the cable. 8. Install the system cover.

9. Reconnect the power cables and network cables.

Figure 8. Remove the Dell HBA355e adapter

Install the Dell HBA355e adapter

Prerequisites

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

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telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

1. Unpack your Dell HBA355e controller.

NOTE: For more information about power support units (PSUs), see the owner's manual of your system Dell.com/ poweredgemanuals.

3. Disconnect the system from the network. 4. Remove the cover of the system. 5. Select an appropriate PCIe slot.

NOTE: To avoid damage to the controller, hold the controller by its edges only. 6. Align the connector on the HBA355e controller card with the PCIe slot on the system. 7. Press down the controller until the connectors are firmly engaged.

8. Tighten the screws on the bracket, if any, or use retention clips of the system to secure the controller on the system. 9. Use SAS cables to connect the external tape device or enclosure to the adapter.

10. Install the system cover.

11. Reconnect the power cables and network cables, and then turn on the system.

Figure 9. Install the Dell HBA355e adapter

Next steps

Connect Dell HBA355e to the storage enclosure

About this task

Perform the following steps to connect Dell HBA355e to the hard drives in storage enclosures:

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Steps

1. Set up the Dell HBA355e. See Install the HBA355e card. 2. Connect the SAS cables as shown in the following diagrams.

Figure 10. Dual path configuration: Cabling HBA355e with MD1420 and MD1400 enclosures

Figure 11. Dual path configuration: Cabling of HBA355e with ME484 enclosures

Figure 12. Multipath configuration: Cabling HBA355e with MD1420 and MD1400 enclosures

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Figure 13. Multipath configuration: Cabling HBA355e with ME484 enclosures

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Driver support Dell HBA355i and Dell

HBA355e

The Dell HBA355i and Dell HBA355e cards require software drivers to operate with the supported operating systems.

This chapter contains the procedures for installing the drivers for the Dell HBA355i and Dell HBA355e cards.

NOTE: The driver for Dell HBA355i and Dell HBA355e for VMware ESXi is packaged within the VMware ESXi ISO image downloaded from Dell. For more information, see the VMware documentation at www.dell.com/virtualizationsolutions. It is not recommended to have drivers from controllers prior to Dell HBA355i, , and Dell HBA355e on the same system. The two methods for installing a driver discussed in this chapter are:

● Installing a driver during operating system installation: Use this method if you are performing a new installation of the operating system and want to include the drivers.

● Updating existing drivers: Use this method if the operating system and the HBA controllers are already installed and you want to update to the latest drivers.

Topics:

• Creating the device driver media

• Windows driver installation

• Linux driver installation

• Loading the driver while installing an operating system

Creating the device driver media

Use one of the following two methods to create the device driver media: ● Downloading Drivers From The Dell Support Website

● Downloading Drivers From The Dell Systems Service And Diagnostic Tools Media

Download and save Dell HBA355i and Dell HBA355e drivers from

the support site

About this task

To download drivers from the Dell Support website: Steps

1. Go to www.dell.com/support/home.

2. Enter the service tag of your system in the Choose by Service Tag to get started field or select Choose from a list of all Dell products.

3. Select the System Type, Operating System, and Category from the drop-down list. The drivers that are applicable to your selection are displayed.

4. Download the drivers that you require to a USB drive, CD, or DVD.

5. During the operating system installation, use the media that you created to load the driver. For more information on reinstalling the operating system, see the relevant section for your operating system later in this guide.

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Download and save Dell HBA355i and Dell HBA355e drivers from

the Dell Systems Service and Diagnostic Tools

About this task

To download drivers from the Dell Systems Service and Diagnostic Tools media: Steps

1. Insert the Dell Systems Service and Diagnostics Tools media in your system. The Welcome to Dell Service and Diagnostic Utilities screen is displayed. 2. Select your system model and operating system.

3. Click Continue.

4. From the list of drivers displayed, select the driver you require. 5. Select the self-extracting ZIP file and click Run.

6. Copy the driver to a CD, DVD, or USB drive. 7. Repeat steps 1 to 6 for all the drivers you require.

Windows driver installation

Before you install the Windows driver for Dell HBA355i, and Dell HBA355e you must first create a device driver media. ● Read the Microsoft Getting Started document that shipped with your operating system.

● Ensure that your system has the latest BIOS, firmware, and driver updates. If required, download the latest BIOS, firmware, and driver updates from www.dell.com/support/home.

● Create a device driver media using one of the methods listed below: ○ USB drive

○ CD ○ DVD

Install Dell HBA355i and Dell HBA355e driver while newly installing

the Windows Server 2016 and later

About this task To install the driver: Steps

1. Boot the system using the Windows Server 2016, or newer media.

2. Follow the on-screen instructions until you reach Where do you want to install Windows Server 2016 or later window and then select Load driver.

3. As prompted, insert the installation media and browse to the appropriate location. 4. Select either Dell HBA355i or Dell HBA355e card from the list.

5. Click Next and continue installation.

Install Dell HBA355i and Dell HBA355e driver on which the

Windows Server 2016 is already installed and later

About this task

Perform the following steps to configure the driver for the RAID controller on which the Windows Server 2016 is already installed:

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Steps

1. Turn off the system.

2. Install the new RAID controller in the system.

For detailed instructions on installing the RAID controller in the system, see ,Installation and removal of cards . 3. Turn on the system.

The Found New Hardware Wizard screen displays the detected hardware device. 4. Click Next.

5. On the Locate device driver screen, select Search for a suitable driver for my device and click Next. 6. Browse and select the drivers from the Locate Driver Files screen.

7. Click Next.

The wizard detects and installs the appropriate device drivers for the new RAID controller. 8. Click Finish to complete the installation.

9. Reboot the system when prompted.

Update Dell HBA355i and Dell HBA355e, driver that runs on

Windows Server 2016 and later

Prerequisites

NOTE: Close all applications on your system before you update the driver.

Steps

1. Insert the media containing the driver.

2. Select Start > Settings > Control Panel > System. The System Properties screen is displayed.

NOTE: The path to System might vary depending on the operating system family. 3. Click the Hardware tab.

4. Click Device Manager.

The Device Manager screen is displayed.

NOTE: The path to Device Manager might vary depending on the operating system family.

5. Expand Storage Controllers by double-clicking the entry or by clicking on the plus (+) symbol next to Storage Controllers.

6. Double-click the RAID controller for which you want to update the driver. 7. Click the Driver tab and click Update Driver.

The screen to update the device driver wizard is displayed. 8. Select Install from a list or specific location.

9. Click Next.

10. Follow the steps in the wizard and browse to the location of the driver files. 11. Select the INF file from the drive media.

12. Click Next and continue the installation steps in the wizard.

13. Click Finish to exit the wizard and reboot the system for the changes to take place.

NOTE: Dell provides the Dell Update Package (DUP) to update drivers on systems running Windows Server 2016 and newer operating system. DUP is an executable application that updates drivers for specific devices. DUP supports command line interface and silent execution. For more information, see https://www.dell.com/support.

Linux driver installation

The driver update disk (DUD) images are created only for those operating system releases in which the native (in-box) driver is insufficient for installation. In the event that an operating system is being installed with a corresponding DUD image, see,

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Installing or updating the RPM driver package with KMOD support. If not, proceed with using the native device driver and then skip to the topic Installing or Updating the RPM Driver Package With KMP Support.

NOTE: The driver update disk (DUD) images are created only for those operating system releases in which the native (in-box) driver is insufficient for installation. In the event that an operating system is being installed with a corresponding DUD image, follow the instructions below.

NOTE: To view the complete list of boot loader options, see the installation guide of your operating system.

NOTE: If using out-of-box drivers with RHEL 7 and higher, a tainted kernel message will be displayed in the log. RedHat does not provide a mechanism to sign external drivers for RHEL.

Install or update a RPM driver package using the KMOD support

Prerequisites

NOTE: This procedure is applicable for Red Hat Enterprise Linux 7.x and higher.

About this task

Perform the following steps to install the RPM package with KMOD support: Steps

1. Uncompress the gzipped tarball driver release package.

2. Install the driver package using the command: rpm –ihv kmodmegaraid_ sas-<version>.rpm.

NOTE: Use rpm -Uvh <package name> when upgrading an existing package.

3. If the previous device driver is in use, you must reboot the system for the updated driver to take effect. 4. Verify the loaded driver version by running the following command: modinfo megaraid_sas.

Install or update a RPM driver package using the KMP support

Prerequisites

NOTE: This procedure is applicable for SUSE Enterprise Linux 15.x.

About this task

Perform the following steps to install the RPM package with KMP support: Steps

1. Uncompress the gzipped tarball driver release package.

2. Install the driver package using the command: rpm –ihv kmpmegaraid_ sas- <version>.rpm.

NOTE: Use rpm -Uvh <package name> when updating an existing package.

3. If the previous device driver is in use, you must reboot the system for the updated driver to take effect. 4. Verify the loaded driver version by running the following command: modinfo megaraid_sas.

Upgrading the Kernel

About this task

When upgrading to a new kernel, you must reinstall the DKMS-enabled driver packages. Perform the following steps to update or install the driver for a new kernel:

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Steps

1. At a terminal window, type the following: dkms build -m <module_name> – v <module version> – k <kernel version> dkms install -m <module_name> – v <module version> – k <kernel version>. 2. To check if the driver is successfully installed in the new kernel, type: dkms status.

A message similar to the following is displayed: <driver name>, <driver version>, <new kernel version>: installed.

3. If the previous device driver is in use, you must restart the system for the updated driver to take effect.

Loading the driver while installing an operating

system

Steps

1. Perform the following operation to install the driver media:

a. Download the HBA linux driver ISO, or install the LC driver pack.

b. Mount the ISO to the Server, burn the ISO to CD/DVD, or copy the ISO file to USB. The USB has to match with the ISO. c. For LC driver pack, boot the life-cycle controller and go through the operating system deployment wizard.

2. Boot to the installer.

3. In the Installation screen, press E. 4. Perform the following operation:

● If the operating system is Red Hat Enterprise Linux 7 or RHEL 8, the CLI displays the syntax vmlinuz. Enter inst.dd. For example, when you are prompted with the command vmlinuz intrd=initrd.img

inst.stage2=hd:LABEL=RHEL-7.0\x20x86_64 quiet inst.dd.

● If the operating system is SLES 15, the CLI displays the syntax linuxefi.. Enter dud=1.

For example, when you are prompted with the command linuxefi/boot/x86_64/loader/linux splash=silent dud=1.

NOTE: Boot parameters may vary based on the operating system version. See operating system installation manuals for exact boot parameter syntax.

5. Attach the driver media (ISO, USB). 6. Press F10 to boot to the operating system.

A screen is displayed prompting you to select the driver media (USB, CD, ISO, and so on). 7. When prompted select the driver media.

If applicable select the HBA driver ...mpt3sas...

NOTE: Ensure that the driver is selected with an X symbol. 8. The driver should be extracted or loaded.

9. Before proceeding or exiting the driver select menu, disconnect the driver media.

NOTE: Ensure that you disconnect the driver media so that the drivers are loaded successfully. If the installation media is deleted, reattach it.

10. Press C or exit to go to the installation.

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Manage Dell HBA355i and Dell HBA355e

cards using HII configuration utility

The Human Interface Infrastructure (HII) configuration utility is a storage management application integrated into the System BIOS <F2>. It is used to configure and manage RAID disk groups, virtual disks, and physical disks. This utility is independent of the operating system. The HII configuration utility is a standardized way of viewing and setting device configuration. The HII configuration utility provides pre-operating system functionality and management for the following:

● Viewing physical device properties. ● Running physical device operations. ● Retrieving debug information.

Topics:

• Enter the HII configuration utility

• Exit the HII configuration utility

• Navigating to the configuration utility

• Controller management

Enter the HII configuration utility

About this task

Perform the following steps to boot to the HII configuration utility: Steps

1. To view System Setup, power on the system, press F2, and click System Setup Main Menu. The System Setup Main Menu screen details are described as follows:

Table 4. System setup menu

Option Description

System BIOS Configure BIOS settings.

iDRAC Settings Configure iDRAC settings. The iDRAC settings utility is an interface that is used to set up and configure the iDRAC parameters by using Unified Extensible Firmware Interface (UEFI). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see the iDRAC user's guide at https:// www.dell.com/poweredgemanuals

Device Settings Configure device settings for devices such as storage controllers and network cards.

2. Click Device Settings.

To access the management menu for the controller, use the arrow keys or the mouse.

NOTE: For more information these options, click Help on the upper-right corner of the browser screen.

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Exit the HII configuration utility

About this task

To exit the HII configuration utility (Ctrl+C), perform the following steps: Steps

1. Press Esc on any menu screen.

If there is only one controller, then a dialog box is displayed to confirm your choice. 2. Select OK to exit and press Enter.

If multiple controllers are present, then the Esc key brings you to the Controller Selection screen. 3. Press Esc again to reach the exit screen.

A dialog box is displayed to confirm your choice. 4. Select OK to exit and press Enter.

Navigating to the configuration utility

Steps

1. Enter the HII configuration utility. See Enter the HII configuration utility.

The Device Settings screen displays a list of NIC ports and the Dell HBA355i front configuration utility. 2. To access the Dell HBA355i front configuration utility, click Dell HBA355i Front Configuration Utility.

The following list of configuration options is displayed: ● Controller Properties

● Refresh Topology ● Device Properties

Controller management

Controller management allows you to configure, manage, and view the controller properties.

NOTE: Follow the same procedure explained in this section for the card HBA355e by selecting the respective card name.

View the controller properties

The View Controller Properties screen allows you to view the controller properties.

In the System Setup Main Menu, click Device Settings > Dell HBA355i Front Configuration Utility > Controller Management > View Controller Properties

The table explains the View Controller Properties screen details:

Table 5. View Controller Properties options

Controller name Controller name

Chip name Controller chip name

PCI revision ID Controller PCI revision ID

PCI Bus:Dev:Func PCI Bus: Device: Controller function format

PCI Ven: Dev Controller PCI Vendor ID and Device ID

PCI SSVen:SSDev Controller PCI Sub Vendor ID and Sub Device ID

SAS address Controller SAS Address

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Table 5. View Controller Properties options

Package version Controller package version

Number of SAS and SATA Devices* Number of SAS and SATA devices supported

Number of enclosures* Number of controller enclosures

*This option is displayed only after you refresh the topology.

Refreshing the topology

Refresh topology allows you to rediscover the devices. It also helps you detect changes in the devices that are connected to the controller.

Steps

1. In the System Setup Main Menu, click Device Settings > Dell HBA355i Front Configuration Utility > Controller Management > Refresh Topology.

2. Click Ok to refresh the topology.

A screen is displayed topology refresh process is completed successfully. 3. Click Ok to continue.

Device Properties

Device properties allows you to view the properties of the device. Steps

1. To view the Device Properties screen, power on the system, press F2, and click System Setup Main Menu > Device Settings > Dell HBA355i Front Configuration Utility > Device Properties > Logical Enclosure (Bay ID=1, Enclosure Level=1).

Table 6. Logical Enclosure (Bay ID=1, Enclosure Level=1) properties

Enclosure logical ID Logical ID of the enclosure

Enclosure level Level of the enclosure

Bay ID Bay ID of the enclosure

Vendor name Vendor name of the enclosure

Product name Product name of the enclosure

Product revision Product revision of the enclosure

Number of slots Number of slots that the enclosure supports

2. Click <Slot 0> SAS SSD drive model to view the properties on this device.

If the physical disk ID has the letter M next to it, the disk has multiple paths that are connected to the system.

Table 7. Device at Slot 0 Logical Enclosure 1 properties

Device type Type of the physical disk

Protocol The drive protocol

Slot number Drive slot number in the enclosure

Connector name Name of the controller to which a particular drive is connected

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Table 7. Device at Slot 0 Logical Enclosure 1 properties

Vendor name Vendor name of the drive

Product name Product name of the drive

Revision name Revision version of the drive

Serial number Serial of the physical disk

Capacity Capacity of the drive

Logical/Physical sector size Sector size of the selected physical disk

Multipath device Drive supports multipath or not

SAS address SAS address of the physical disk

Negotiated logical link rate Negotiated logical link rate of the device Negotiated physical link rate Negotiated physical link rate of the device

Maximum drive rate Maximum possible drive rate

Write cache You can either enable or disable the Write Cache

Locate LED You can either select On or Off the locate LED

Legacy OpROM boot device You can either select Yes or No 3. Click Apply Changes to submit the changes selected.

A confirmation screen is displayed. Click Ok to continue. 4. To choose another device click Next Device in this Enclosure.

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Updating the firmware of Dell HBA355i and

Dell HBA355e

Topics:

• Install the Dell HBA355i and Dell HBA355e firmware using Dell Update Package (DUP)

Install the Dell HBA355i and Dell HBA355e firmware

using Dell Update Package (DUP)

Steps

1. Navigate to www.dell.com/support/home. 2. Locate your controller.

3. Download the DUP.

a. For Window/iDRAC update, download Windows executable file. b. For Linux update, download .bin file.

NOTE: For VMware, firmware should be updated through iDRAC or the PERC CLI utility. 4. Install the DUP.

a. For Windows, run the executable in Windows environment. b. For Linux, run .bin file in Linux environment.

c. For iDRAC, navigate to system iDRAC > Maintenance > System Update, upload Windows executable, and then install.

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Getting help

Topics:

• Recycling or End-of-Life service information

• Contacting Dell

• Receiving automated support with SupportAssist

Recycling or End-of-Life service information

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country.

Contacting Dell

Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:

Steps

1. Go to www.dell.com/support/home.

2. Select your country from the drop-down menu on the lower right corner of the page. 3. For customized support:

a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword field.

b. Click Submit.

The support page that lists the various support categories is displayed. 4. For general support:

a. Select your product category. b. Select your product segment. c. Select your product.

The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support:

a. Click Global Technical Support.

b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.

Receiving automated support with SupportAssist

Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits:

● Automated issue detection — SupportAssist monitors your Dell EMC devices and automatically detects hardware issues, both proactively and predictively.

● Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell EMC Technical Support.

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● Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the

issue.

The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about SupportAssist, go to www.dell.com/supportassist.

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Troubleshooting

To get help with your Dell EMC Host Bus Adapter series, you can contact your Dell Technical Service representative or see

https://www.dell.com/support.

Topics:

• Known issues

Known issues

This section explains the known issues and expected behavior of the system when using the Host Bus Adapter.

VendorID and ProductID for tape drives

Description When tape drive is connected to HBA355e, the VendorID is displayed as Dell and ProductID is displayed as Non-vSES in all management interfaces.

Applies to HBA355e

System reserved partition after Windows installation

Description After the Windows operating system is installed, a system reserved partition may be created other than the drive you have selected.

Applies to HBA355i

Device settings in HII shows PCIe slot information

Description In HII (System Setup > Device Settings) show additional PCI slot information for HBA355i Front controller form factor.

Applies to HBA355i Front controller

Intermittent RSODs appears when a faulty drive is connected to

HBA

Description During pre-boot or refresh in HII, intermittent RSODs are displayed when faulty drive is connected to the system.

Applies to HBA355i, HBA355e

Selecting drive for operating system installation in legacy mode

Description While installing an operating system in the Legacy BIOS mode, select one drive as the Legacy OProm Boot Device and use that device as the installation target to boot successfully.

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Applies to HBA355i

Adapter configuration change message

Description When you perform controller migration multiple times between systems, Legacy BIOS displays the message Adapter configuration may have changed, reconfiguration is suggested. Cause This error indicates that corresponding drives attached to the controller might not be enumerated

properly.

Solution Avoid controller migration multiple times between systems. Applies to HBA355i, HBA355e

Incompatible firmware image when incorrect payload is used

Description If you have selected an incorrect firmware payload using the PERC CLI to update the controller firmware, the controller is updated with an incompatible firmware image without any notification.

Cause Incorrect firmware payload is selected.

Solution Select the correct firmware and run the firmware update again. Applies to HBA355i, HBA355e

Additional disks displayed in the command line interface

Description If a ME484 enclosure is connected to HBA355e, additional disks with 0 KB are displayed in the physical disklist (PDlist) output of the PERC CLI commands (show and show all).

Applies to HBA355e

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Documentation resources

This section provides information about the documentation resources for your system.

To view the document that is listed in the documentation resources table: ● From the Dell EMC support site:

1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version.

NOTE: To locate the product name and model, see the front of your system. 3. On the Product Support page, click Manuals & documents.

● Using search engines:

○ Type the name and version of the document in the search box.

Table 8. Additional documentation resources for your system

Task Document Location

Setting up your system

For more information about installing and securing the system into a rack, see the Rail Installation Guide included with your rail solution.

For information about setting up your system, see the

Getting Started Guide document that is shipped with your system.

www.dell.com/poweredgemanuals

Configuring your system

For information about the iDRAC features, configuring and logging in to iDRAC, and managing your system remotely, see the Integrated Dell Remote Access Controller User's Guide. For information about

understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the RACADM CLI Guide for iDRAC. For information about Redfish and its protocol, supported schema, and Redfish Eventing implemented in iDRAC, see the Redfish API Guide.

For information about iDRAC property database group and object descriptions, see the Attribute Registry Guide. For information about Intel QuickAssist Technology, see the Integrated Dell Remote Access Controller User's Guide.

www.dell.com/poweredgemanuals

Dell Technologies Host Bus Adapter User's Guide