Supporting Cloud Services
Tim Beamer, MCSA, MCSE
Microsoft Cloud Engineer, Plus Consulting
Agenda
+ Introductions
+ The “Cloud” is changing everything!
+ Cloud Support
+ Cloud Certifications
+ Trends in Cloud Services
Business savvy. Geek Smart.
What We’re About
Strategy. Process. Planning. Essential words in business, and ones at the core of Plus Consulting’s methodology for nearly 20 years.
Our clients depend on us to have a deep understanding of their industry, their business, and their people as an essential part of every project. We believe in identifying the “why” before proposing the “how.” The team at Plus Consulting – Business savvy. Geek smart.
What We Do
+ IT Strategy
+ Customer Relationship Management (CRM) + Business Intelligence (BI)
+ Portals
+ Infrastructure + Security
+ Staffing
Who We Are
The “Cloud” is changing
everything!
Hey, you, get into my cloud!
Overview of Cloud Services
+ IAAS (Infrastructure as a Service)
– Virtualized infrastructure – Deployment speed and scale
+ PAAS (Platform as a Service)
– Azure Web Apps – SQL Azure
– Hadoop – Etc.
+ SAAS (Software as a Service)
– Office 365
– Salesforce.com
The Shift in IT Management
+ “Where did my servers go?”
+ Server Management vs. Service Management + Shift in responsibilities
– No servers = changes in backup, recovery, DR, Business Continuity – Where does the identity “live”? (More in a moment)
– Role-Based administration
+ How are changes in the infrastructure communicated?
– End Users
– IT Admin/Help Desk
Changing Roles
+ Less focus on operations, more focus on strategy
Cloud Support
+ Network becomes even more critical
– Connectivity – Performance
+ Before, during, after migration
– Communication (what, when, who) – Training
Cloud Support (Office 365)
Cloud Support (Storage)
+ OneDrive for Business vs. OneDrive
– Corporate vs. Personal – New Gen Sync Client
– Manage through Office 365 (ODFB) – Sharing?
+ Box, Dropbox, etc.
– SSO with Azure AD Premium – Allow personal access?
– Sharing?
+ “Shadow IT”
Cloud Support – Identity Crisis?
+ Cloud Identity (not linked or synced, another set of credentials) + Synced (AD Connect)
– Password Sync?
– Training
+ ADFS (Federated Identity)
– Sync required
– Authentication by local AD
+ What about license management?
Identity Crisis?
Identity Crisis?
Support Best Practices
+ Things to know
– Software deployment and update model – Identity management model
– What’s on-prem vs. cloud – Training
– RBAC (Who can change what?)
– Remote tools (Skype for Business, Windows Remote Assistance, etc.)
DEMO
Paths to the Cloud
And the certifications that will take you higher….
From the basics to professional…
Popularity and Significance of Cloud technology.
Certifications and your goals.
Staying current in an ever-changing environment.
In demand.
CompTIA Cloud +
+ Key concepts and terminology within cloud based technologies
+ Processes involved in the evolving data center in the private cloud
+ How to manage systems that have already adopted some type of cloud infrastructure + Business and operational aspects of
running a cloud
+ A basic knowledge of IaaS, SaaS, PaaS, and DRaaS
+ Impacts of IT Service Management
Windows Azure
Open and flexible cloud platform.Quickly build, deploy, and manage applications across a global network of Microsoft-managed databases.
Azure can be integrated into your existing IT environment.
At each layer of the Azure applications, developers have numerous options available with differing execution
models, such as:
• Virtual Machines
• Web Sites
• Cloud Services
Window Azure also provides different models of data management, depending on your needs, including:
• SQL Database
• Tables
• Blobs
Microsoft Certification in Azure will gain you an MCSD: Web Applications.
Cloud Security
Architectural Concepts
& Design Requirements
Cloud Data Security
Cloud Platform &
Infrastructure Security
Cloud Application Security
Operations
Legal & Compliance
Trends – Hybrid
+ Not everything moves to the cloud
– Security issues
– Functionality issues
+ SharePoint
– Hybrid search – Delve
+ Exchange
– Application mailboxes – System mailboxes
Trends - BYOD
+ Office 365 allows user to load Office on up to 15 devices (5 desktop/laptop, 5 mobile/phone, 5 tablet)
– Do you want to allow this?
– Separation of corporate data and personal data
+ MDM
– Integrated in Office 365
+ Enterprise Mobility Suite
– Includes Intune
– MDM + MAM + Provisioning
Trends - Security
+ Is on-prem more secure?
+ Tools
– MDM
– IRM (Information Rights Management) – DLP (Data Loss Prevention)
– Encryption (at rest, in transit) – Sharing
