PDW 1- GROOMING & TELEPHONE TECHNIQUES
NAME OF STUDENT IC / PASSPORT NO INDEX NO BATCH NO
1. 2 3 4 5 6 7 8 9 10 TEA-PARTY 40%
*Submit Tea-Party Report
AREAS MAXIMUM POINTS POINTS AWARDED
CREATIVITY – Design of invitation card & menu card 5 PREPARATIONS – Meeting time lines, List of invitations sent out 3 days
in advance & Schedule / plan (Team Work) 5 QUALITY AND CHOICE OF SELECTION OF FOOD 5
ROOM SETUP & THEME 5 PERSONAL GROOMING, MAKE-UP, DRESSING, HAIRSYLE,
SHOES , ETC (Individual)
5 Individual COMPILATION OF WRITTEN REPORT * 5 SOCIAL SKILLS AT TEA-PARTY (playing a role in either reception,
food service, emcee etc) (Individual)
10 Individual
TOTAL 40%
TELEPHONE TECHNIQUES 30% **Submit Script
AREAS MAXIMUM POINTS POINTS AWARDED
PRACTICAL*
• CORRECT FORM OF GREETINGS WHEN ANSWERING THE TELEPHONE
3
• ABILITY TO TRANSFER CALLS CORRECTLY TO THE RECIPIENT
3
• VOICE INTONATION, PLEASANTNESS 4 WRITTEN ASSIGNMENT - SCRIPT** 10
TAKING A MESSAGE ON A MESSASGE FORM (DESIGN & CONTENT) 10
TOTAL 30%
* Practical telephone calls must made for assess this assessment by student to the lecturer via intercom. NOTE: REMAINING OF 30% IS ON FINAL EXAMINATION
Marks Characteristics Above
70%
Excellent work which demonstrates that the student: • Quality of work presented is exemplary • Work is original
• Evidence of effort put in
60-69% The student demonstrates: • Quality of work presented is good but not excellent • Work is not original, but of acceptable standards • Evidence shows that effort was generally fair 50-59% The student’s work has produced work which is satisfactory. • Quality of work is average
• The standard of work is slightly above average
• Evidence shows that effort put in was insufficient and not carried out thoroughly 40-49% The student’s performance is only average • Quality of work is disappointing
• The standard of work is very average
• Evidence shows that only minimum effort out was put in
PUBLIC SPEAKING (30%)
*Submit Script
NAME OF STUDENT: ……….… INDEX NO: ……….…..… I.C./PASSPORT NO: ……….……….………... SEMESTER: .………..….……
AREAS MAXIMUM POINTS
POINTS AWARDED
KNOWLEDGE OF THE TOPIC PRESENTED 5
CLARITY IN SPEECH 5
COMMAND OF ENGLISH LANGUAGE 10
WRITTEN SCRIPT* 10 TOTAL 30 INTERVIEW TECHNIQUES (40%) *Submit No. 1 AREAS MAXIMUM POINTS POINTS AWARDED
1. *APPLICATION LETTER, APPLICATION FORM AND RESUME 7 2. CLEAR HOLDER WITH No. 1, PHOTOCOPY OF CERTIFICATES &
COPY OF ADVERTISEMENT
10 3. GROOMING AND DRESS SENSE FOR INTERVIEW 5
4. ABILITY TO ANSWER ALL QUESTIONS 10 5. BODY LANGUAGE – POSTURE, EYE CONTACT, GESTURES, SMILE,
ETC 3
6. LANGUAGE PROFICIENCY DURING THE INTERVIEW- ABILITY TO
EXPLAIN AND EXPRESS ANSWERS 5
TOTAL 40
NOTE: REMAINING OF 30% IS ON FINAL EXAMINATION Marks Characteristics
Above 70%
Excellent work which demonstrates that the student: • Quality of work presented is exemplary • Work is original
• Evidence of effort put in 60-69%
The student demonstrates:
• Quality of work presented is good but not excellent • Work is not original, but of acceptable standards • Evidence shows that effort was generally fair 50-59%
The student’s work has produced work which is satisfactory. • Quality of work is average
• The standard of work is slightly above average
• Evidence shows that effort put in was insufficient and not carried out thoroughly 40-49% The student’s performance is only average • Quality of work is disappointing
• The standard of work is very average
• Evidence shows that only minimum effort out was put in
MODEL OFFICE TRAINING SUBMISSION FORM A
(to be filled in by student on a Semester basis by Week 13)
Student’s Name : __________________________________________________________________ Index No: ________________ Semester No : _________________ Batch No : _______________
DUTIES PERFORMED IN A SEMESTER
(INSERT DATES IN THE BOXES)1 2 3 4 5 6 7 8 9 10 11 12 13 14 GE NERA L TYPI NG FILING PHOTO-C O PY ING USHERING AN SWERING THE TELEPH ONE INTERNET RESEARC H FRONT DES K DUTI ES
SENDING EMAIL TAKI
NG DICTA T IO N FAXI NG DOCUM E NT S
SUPERVISING STUDETS SCANNI
NG DOC S ORGA NIS E D EVE NT OT HER DU TI ES INSERT DATES INSERT DATES INSERT DATES INSERT DATES
ANALYSIS:
TOTAL NO. OF DAYS WORKED: ________ TOTAL NO. OF HOURS PERFORMED: ___________ DUTY PERFORMED THE MOST: No: ________ TOTAL NO. OF HOURS: ____________________ DUTIES NOT PERFORMED AT ALL: No: ________________________________________________ PERSONS REPORTED TO DURING M.O.T.: ______________________________________________ _____________________________________________________________________________________
RAFFLES SECRETARIAL CENTRE
STUDENT SELF-EVALUATION FORM B
(to be filled in by STUDENT at the end of the course in the final semester)
Student’s Name : __________________________________________________________________ Index No: __________________ Batch No: ______________ Semester No : _____________
SELF-EVALUATION OF
MODEL OFFICE TRAINING DUTIES
EXCE
LLE
NT
VERY GOOD GOOD SATIS
FACT O RY UNSAT ISFAC T O R Y 1 2 3 4 5
The Model Office training can be regarded as … The work assigned to me was …
My coordinator was …
The people I reported to were … My attitude towards MOT was
My typing skills can be regarded as …
My public speaking skills can be regarded as … My communication skills can be regarded as … My telephone skills can be regarded as … My grooming can be regarded as … My ushering skills can be regarded as … My filing skills can be regarded as … My internet skills can be regarded as … My organising skills can be regarded as … My research skills can be regarded as … My thinking skills can be regarded as … My research skills can be regarded as …
My cheerfulness towards work can be regarded as … My confidence level to work in an office is now … TOTAL IN EACH COLUMN
________________________________ _____________________ ____________
OLYMPIA COLLEGE
JOB EVALUATION (50%)
(TO BE FILLED UP BY THE EMPLOYER)
STRICTLY CONFIDENTIAL
(
Please seal and return this form, addressed to the Principal / Coordinator
)
Thank you for consenting to evaluate and assess one of our students who are currently working in your organization. Your feedback will be an invaluable information to our faculty and our students. This evaluation is based on her performance for a 2-month period.
Kindly complete the following questionnaire and return it to us. Your assessment will greatly be appreciated. ASSESSOR’S NAME : ___________________________________________________ ASSESSOR’S POSITION : ___________________________________________________ COMPANY/ ORGANIZATION : __________________________________________________ ADDRESS :__________________________________________________ __________________________________________________ TELEPHONE : _______________________ FAX: ____________________ NAME OF EMPLOYEE : __________________________________________________ PERIOD OF
EMPLOYEMENT : FROM _____________________ TO_________________ NO OF HOURS
PER WEEK WORKED : __________________________________________________
Do you consider that the quality of work produced by the staff concern have met your expectations?
[ ] Excellent [ ] Very Good [ ] Good [ ] Satisfactory [ ] Poor 5 4 3 2 1
Would you consider that the staff’s work has contributed to the department / company?
[ ] Excellent [ ] Very Good [ ] Good [ ] Satisfactory [ ] Poor 5 4 3 2 1
Total marks ____/ 10 SECTION 2 (please circle)
How would you rate the staff?
Very
Excellent Good Good Fair Poor
1 Punctuality 5 4 3 2 1
2 Attendance 5 4 3 2 1
3 Personal Appearance 5 4 3 2 1
4 Enthusiasm 5 4 3 2 1
5 Initiative & Ability to Accept
Responsibilities 5 4 3 2 1
6 Rapport with Colleagues 5 4 3 2 1
7 Oral Communication Skills 5 4 3 2 1
8 Written Communication Skills 5 4 3 2 1
9 Tact & Diplomacy 5 4 3 2 1
10 Ability to Grasp Instructions 5 4 3 2 1
11 Ability to Prioritize 5 4 3 2 1
12 Confidence 5 4 3 2 1
13 Teamwork 5 4 3 2 1
14 Commitment to the job 5 4 3 2 1
Total marks ____/ 70 PART 3
List the duties performed this member of staff:
_____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ Based on the above-mentioned duties, the overall assessment on a scale of 1 – 10 (with 10 being the highest) is: (please circle)
Total marks ____/ 10
10 9 8 7 6 5 4 3 2 1
What are the strengths that you have identified in this member of staff.
Total marks ____/ 10 PART 5
What areas of weakness did you identify which require attention?
_____________________________ ______________________________ ____________________
COMPANY RUBBER STAMP SIGNATURE OF THE ASSESSOR DATE
Thank you once again. We truly appreciate your participation in our students placement program. If you require any further information or assistance, please do not hesitate to contact.
THE HEAD OF DEPARTMENT RAFFLES SECRETARIAL CENTRE OLYMPIA COLLEGE
WISMA BUDIMAN KUALA LUMPUR
FOR FACULTY USE ONLY:
OVERALL GRADING: _________ / 100
_______________________________ _____________________
COORDINATOR DATE
NOTES TO STUDENTS & COORDINATOR:
• Students are required to submit this form personally to the centre coordinator.
• Students are required to sign up for industrial placement on the examinations entry form and submit the form together with this form and the report.
• The student’s presentation can be made before week 6 of any semester. Kindly check for exact date with the coordinator.
OLYMPIA COLLEGE
INDUSTRIAL PLACEMENT ASSESSMENT
NAME OF STUDENT: ……….……… I.C./PASSPORT NO: ………..………. INDEX NO: ………... NAME OF COMPANY: ………
INDUSTRIAL PLACEMENT EMPLOYER’S EVALUATION 50%
INDUSTRIAL PLACEMENT FORM MAXIMUM POINTS POINTS AWARDED
COMPLETION OF FORM BY EMPLOYER 50 INDUSTRIAL PLACEMENT REPORT 30%
FORMAT OF REPORT NO. OF WORDS
COVER PAGE AS PER INDIVIDUAL ASSIGNMENT Use cover page BACKGROUND OF THE COMPANY INCLUDING THE TYPE OF BUSINESS
AND WHO YOU ARE REPORTING TO
200
JOB DESCRIPTION 1000 (MIN)
WHAT YOU LIKED BEST ABOUT THE JOB 300
YOUR WEAKNESSES AT THE JOB AND HOW YOU OVERCAME THEM 500 NO BINDING REQUIRED OF THIS REPORT. STAPLING OF TOP LEFT CORNER IS SUFFICIENT.
WRITTEN MARKING CRITERIA MAXIMUM POINTS POINTS AWARDED
INTRODUCTION OF THE COMPANY 5 DESCRIPTION OF DUTIES ASSIGNED AND
COMPLETED
15 WRITTEN PRESENTATION OF REPORT
INCLUDING GRAMMAR AND ORIGINALITY
10
TOTAL POINTS 30%
INDUSTRIAL PLACEMENT PRESENTATION 20%
PRESENTATION CRITERIA MAXIMUM POINTS POINTS AWARDED
SELF CONFIDENCE 5
CONTENT OF PRESENTATION 10
PRESENTATION SKILLS 5
TOTAL POINTS 20%
RAFFLES SECRETARIAL CENTRE
Mock
Interview Techniques
JOB APPLICATION FORM
(Attach sample vacancy Advertisement)
CENTRE: ______________________
PHOTO POSITION APPLIED FOR: _________________________________
Complete in your own handwriting in ink and BLOCK LETTER.
DATE: ____________________
PERSONAL DATA
NAME as in I.C. (please underline your surname) _____________________________________________
PERMANENT ADDRESS
TEL:
CURRENT/CORRESPONDENCE ADDRESS (if different from permanent address)
MOBILE NUMBER EMAIL ADDRESS
SEX RACE RELIGION CITIZENSHIP
NRIC NO. DATE AND PLACE OF BIRTH AGE PASSPORT NO. (for foreigners) INCOME TAX FILE NO. EPF NO. SOCSO NO.
SPOUSE’S INCOME TAX FILE NO. MARITAL STATUS
FAMILY DATA
FATHER ‘S NAME OCCUPATION
MOTHER’S NAME OCCUPATION
NUMBER OF BROTHER(S) AND SISTER(S)
SPOUSE’S NAME OCCUPATION NRIC NO.
EMPLOYER NAME/ADDRESS/TEL.NO PASSPORT NO. (for foreigners
CHILDREN (if relevant)
NAME DATE OF BIRTH GENDER OCCUPATION
1 2 3
HEALTH
CURRENT STATE OF HEALTH HEIGHT WEIGHT NATURE OF SERIOUS ILLNESSES SUFFERED? SPECIFY
ACADEMIC QUALIFICATION
FROM TO AWARAD
SECONDARY SCHOOL ATTENDED
COLLEGE/UNIVERSITY ATTENDED
OTHER QUALIFICATIONS/PROFESSIONAL MEMBERSHIPS
WORKING EXPERIENCE
PERIOD OF SERVICE From - To
NAME & ADDRESS OF COMPANY (NATURE OF BUSINESS)
JOB TITLE REASON OF LEAVING
PERSONAL ABILITY
Languages including degrees of fluency (starting with your mother tongue). Please tick whichever applicable.
Speak Read Write
Dialects/Languages Good Fair Poor Good Fair Poor Good Fair Poor
SKILLS (please state : Excellent, Good, Average)
Able to type accurately Able to use Superwrite
Able to use the telephone Able to use Microsoft Office Applications Able to speak well in English Able to compose letters etc
OTHER INFORMATION
1 Have you ever been dismissed or suspended from the service of any employment?
No Yes
2 Have you ever been convicted of a criminal offence?
No Yes
3 Have you ever worked for this company before?
No Yes.
4 Were you recommended for the position by any of employee(s)? No Yes Name: ______________________ Year’s known: _____ Position ______________________ Relationship _______
6 Expected Salary : ____________________ Earliest Available Date: __________ PERSONAL REFERENCES
Application for a reference may be made to any previous employer. Additionally, please give the name of two person (not relatives) to whom we may also apply.
Name Address & Tel. No. Title Years known 1
2
NEXT OF KIN TO CONTACT IN CASE OF AN EMERGENCY
NAME ADDRESS/TELEPHONE
RELATIONSHIP
DECLARATION
1, ______________________________ (I.C./Passport No.: ___________________) hereby declare that the statements and information furnished in this form are to the best of my knowledge, true and complete. I authorize you tobtain from my former employers any information concerning my performance and employment record. I understand that if any information supplies in this form is found to be inaccurate or untrue, I will be liable for disciplinary action, up to and inclusive of dismissal, if employed.
___________________________ _________________________
Kindly enclose photocopies of the following with this form:-
Identity Card Curriculum Vitae
Education/Training Certificates Any other documents relevant to your appointment
FOR INTERVIEWER(S) USE ONLY
Date of 1st Interview : ______________________ Interviewed by: ______________ Interviewer’s Impressions
OVERALL RATING FOR JOB 1 – Superior 2 – Above Average 3 – Average 4 – Marginal
Rate each characteristic from 1 to 4, with 1 being the highest rating and 4 being the lowest
PERSONAL CHARACTERISTICS RATING JOB-RELATED CHARACTERISTICS RATING 1 Personal Appearance 1 Relevant Experience
2 Poise & Confidence 2 Knowledge of Job 3 Speech 3 Interpersonal Relationship 4 Empathy & Flexibility with
Interview(s)
4 Effectiveness
Comments
Interviewed by: _______________________________________ Date: __________________________
RECOMMENDATION
Will employ
May consider for employment
INSTRUCTIONS TO THE INTERVIEWER
1. Ensure that the students receive a schedule for their interview appointment.
2. Do not conduct the interview if the student is not suitably dressed for this practical session.
3. Do not conduct the interview if the student has forgotten to bring any of the documents as required eg application form or folder of documents.
4. Do not conduct the interview if the folder containing documents is incomplete.
5. Ensure that the Application Form is completely filled in and for any question which is irrelevant to the student, eg. Spouse’s Name, Income tax file no etc,
- the word NA (Not Applicable) should be written in the space provided - a dash (-) could be written in the box provided
6. After the last section has been filled in “FOR INTERVIEWER(S) USE ONLY”
interviewers are required to give feedback to the student about their ‘performance’ at the mock interview.
7. After the interview, give comments on the student’s choice of make-up, attire and comment on how they could improve by way of courtesy, speech, behaviour, body language or attitude.
