Questionnaire

Q1.

Please rank the following options you consider to answer to the question “What is CSR

from Bangladeshi perspective”? (1 for most important and 10 for least important)

CSR means...

Rank

Helping/contributing to the welfare of society (people/children in need)

Financial support to society (Donations)/Sponsorship

Taking proper account of the broader interest of society when making business

decision

Support to societal and environmental cause

Ensuring employee benefits; implementing social programs for employee welfare

Improving labor conditions, health and safety

Maximizing profits and serving the interests of shareholders

Ensuring business ethics; supporting/promoting law and regulations

Contribution to economic development and development of Bangladesh as a whole

Contributing to company image

Q2.

To what extent, you think the following macro-environmental factors are influencing the

attitudes towards CSR practices in the banks of Bangladesh

Reasons

Company policies

Bangladesh Bank regulations

Company value, culture & structure

Raising of awareness about the social

problems

Emergence of customer relationship

management

Improved standard of living

Increasing pressure from the international

organizations and foreign partners (e.g. World

Bank)

Component 1: Responsibility towards community Q. No. Statements Strongly Disagree (1) Disagre e (2) Neutral (3) Agre e (4) Strongly Agree (5) 1 _{Donations for the welfare of the local}

community

2 _{Enhancement of living standard of nearby}

communities

3 _{Facilitating neighbourhood activities} (cultural and/or sports)

4 _{Funding for establishment of educational} institutions for the neighbourhood

Component 2: Responsibility towards protection/preservation of environment

Q. No. Statements Strongly Disagree (1) Disagree (2) Neutr al (3) Agre e (4) Strongly Agree (5) 1 Initiatives in environment conservation

2 Activities surpassing the government’s

nature conservation rules

3 Encouragement of environmental

initiatives of others

4 Assessment of environmental activities of the organization and also of others

Component 3: Responsibility towards employees

Q. No. Statements Strongly Disagree (1) Disagree (2) Neutr al (3) Agree (4) Strongly Agree (5)

1 Approach/Behaviour towards own

employee

2 _{Having a system of reward for}

performance and sincerity

3 _{Providing opportunity to workers for}

pursuing higher study/training

4 _{Coordinating a system so that all workers} can maintain a balance between their works and personal life

workers in decision making

6 _{Providing a modern, healthy and safe} workplace and creating a learning and development environment

7 _{Regularly evaluating employee}

performance

8 _{Properly maintaining appropriate}

recruitment policy during employee selection

Contribution to employee welfare in terms of following categories:

9 Providing necessary food during work

10 Providing necessary food during work

11 Providing housing facilities

12 Providing entertainment

13 Ensuring day-care facility for workers’ children in this factory/office premises 14 Arranging specific facilities for prayer 15 Building physical exercise centre Contribution to employee motivational activities

16 Arranges recreational tour during vacation 17 Arranges a family day in order to increase informal relationships among employees 18 Any other activity (Please specify)

Component 5: Responsibility towards customers/clients:

Q. No. Statements Strongly Disagree (1) Disagre e (2) Neutral (3) Agree (4) Strongly Agree (5) 1 Ensuring the quality of customer

service

loan processing

3 Providing necessary guidance for better management in order to increase of projects financed by the bank

4 Communicating clearly the process and

calculation of loan repayment 5 Assistance in dispute settlement,

particularly in case of dispute between the client and the bank

6 Regularly disseminating required

information (via offline as well as online retail banking) for better purchase decision

7 Carefully dealing with the customers’ claims/complaints

8 Trying to fulfil customer expectations 9 Protecting customer information and

rights including product safety

Component 6: Responsibility towards suppliers

Q. No. Statements Strongly Disagre e (1) Disagree (2) Neutral (3) Agree (4) Strongly Agree (5)

1 Commitment of maintaining lasting

kinship with suppliers about the potential offerings

2 Incorporating all issues associated with latent product improvement 3 Integrating important opinions of

suppliers during decision making 4 Providing certain assurance to

dissolve any future issue related supply problems

5 Informing suppliers regarding any

change influencing procurement decisions

Component 7: Responsibility towards investors

Q. No. _{Statements Strongly}

Disagree Disagree (2) Neutral (3) Agree (4) Strongly Agree

(1) (5) 1 Incorporate the interests of all our

investors into business decisions 2 Provide all investors with a

competitive return on investment 3 Seek the input of all our investors

regarding strategic decisions 4 Meet the needs and requests of all

our investors

Q4

Please mark on the scale of the following statements relating to financial performance that your organization obtained in comparison with respective industrial sector during the preceding year. [Give tick ( ) in box under one of the given heads]˅

Q. No.

Statements Significantly₍₁₎ Moderatel_{y (2)}

Less than Moderate (3) Marginal (4) None (5)

1 Increase in the return on

investment

.2 Increase in the return on

assets

3 Increase in sales

4 Increase in profit margin

Q5.

What difficulties have you faced in ensuring compliance with your CSR guideline in

Bangladesh corporate environment?

Q6.How do you think the standards of CSR practices in Bangladesh can be improved? Please

recommend some policies which should be considered by Bangladesh Bank for revising

the exiting CSR statement/policy).

Q7.Please fill up the below table about the CSR activities of your organization (If there anything

more please mention in the blank boxes;

Sl

no.

Name of the CSR activities

Please put the

tick mark

Year of

activities

starting

Annual Budget

on this purpose

(If any)

1. Fair & equal Employment

2.

_{Health & Safety}

3.

Minimum wages for the worker

4.

_{Community Relation}

5. Environmental Responsibilities

6. Arts and Culture

7. Safe Motherhood and Infant Care

Project

8. Environmental Development

9. Training & Education

10. Honourable living of the freedom

fighters

11. Women’s rights and empowerment

12. Develop the condition of mentally

or physically handicapped

13. Create better client services

14. Beautifications,

Waste

management and city neat and

clean cities

15. Action of your bank against

Natural calamities

16. Forestation