Work Ethics. Student Overview

Work Ethics

Student

STUDENT WORK ETHICS

PERFORMANCE STANDARDS

 The mission of Work Ethics training is to

provide the necessary skills for you to be successful employees in your

chosen career.

 To be successful in that career you

must possess both strong occupational

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STUDENT WORK ETHICS

PERFORMANCE STANDARDS

 We are committed to incorporating

these good work habits into every facet of your education.

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EVALUATION

 Work ethics program is designed to promote positive work behaviors

 Evaluation is part of the teaching process

 Evaluation is based on ten traits

Work Ethics Traits

The BIG Ten

 1. Attendance: attends class;

Arrives/leaves on time; Notifies instructor in advance of planned absences.

 2. Character: displays loyalty,

honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility.

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Work Ethics Traits

The BIG Ten

 3. Teamwork: respects the rights of others; Respects confidentiality; Is a team worker; Is cooperative; Is assertive; Displays a customer service attitude; Seeks opportunities for

continuous learning; Demonstrates mannerly behavior.

 4. Appearance: displays appropriate dress, grooming, hygiene, and etiquette.

 5. Attitude: demonstrates a positive

attitude; Appears self-confident; Has realistic expectations of self.

Work Ethics Traits

The BIG Ten

 6. Productivity: follows safety

practices; Conserves materials; Keeps work area neat and clean; Follows

directions and procedures; Makes up assignments punctually; Participates.

 7. Organizational skills: manifests skill in prioritizing and management of time and stress; Demonstrates flexibility in handling change.

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Work Ethics Traits

The BIG Ten

 8. Communication: displays

appropriate nonverbal (eye contact, body language) and oral (listening, telephone etiquette, grammar) skills.

Work Ethics Traits

The BIG Ten

 9. Cooperation: displays leadership skills; Appropriately handles criticism, conflicts, and complaints; Demonstrates problem-solving

capability; Maintains appropriate relationships with supervisors and peers; Follows chain of command.

 10. Respect: deals appropriately with

cultural/racial diversity; Does not engage in harassment of any kind.

11 • Section A – Attendance • Section B – Use of Time • Section C – Demonstrated Professionalism

• Grade is the average of the 3 sections

Worker

Characteristics

Grade

EVALUATION

 A copy of the form is handed to each

student, and the original is placed in the student’s class file

 Final Trimester Grade is:

– 1/3 Worker Characteristics Grade – 1/3 Skills Proficiency (Hands-on)

Work Ethics

Module 1

ATTENDANCE:

INTRODUCTION



STUDENTS WILL UNDERSTAND

THE IMPORTANCE OF

ATTENDANCE IN THE

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ATTENDANCE:

OBJECTIVES



Understand the IMPORTNACE of

PUNCTUAILTY/attendance



Attend/leave class on time



Notify instructor in advance of

planned absences



Make up ASSIGNEMENTS

ATTENDANCE:



Make attendance your highest

priority

 Know your schedule



Use an alarm clock

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ATTENDANCE



Arrange transportation ahead of time



Know your plan in advance

ATTENDANCE



Inform your supervisor if you won’t be

at work



Inform your instructor if you will miss

class

WORK ETHICS

Module 2

CHARACTER

INTRODUCTION

understand the

importance of good character traits in the

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CHARACTER:

OBJECTIVES

 Maintain honest behaviors in all situations.

 Be trustworthy, dependable, and reliable in meeting all job responsibilities.

 Be willing to initiate projects and follow them through to completion.

 Demonstrate discipline and self-responsibility.

CHARACTER:

OBJECTIVES

SELF-23

LOYALTY

 In return for salary and benefits, the firm expects loyalty.

 With loyalty comes a sense of pride.

 All employees are goodwill ambassadors and salespeople for their company.

HONESTY

HONESTY IS

VALUABLE

EMPLOYEES

ACCOUNT FOR

30% OF ALL

“SHORTAGES”

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HONESTY

 BEING HONEST IS MORE THAN JUST NOT TAKING “THINGS”  IN AN 8 HOUR DAY --- HOW MUCH TIME SHOULD BE SPENT ON TASK

HONESTY

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TRUSTWORTHINESS

 HIGHER TRUST = HIGHER PAY!!

– CLOSING OR OPENING THE OFFICE – SUPERVISING OTHERS

– HANDING CASH

DEPENDABILITY &

RELIABILITY

 DEPENDABILITY & RELIABILITY = TRUSTWORTHINESS.

 A RESPONSIBLE, DEPENDABLE

EMPLOYEE IS ONE WHO AGREES TO CARRY OUT A TASK UNDER

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INITIATIVE

 WHEN EMPLOYEES HAVE

INITIATIVE, THEY ARE WILLING TO SEE THAT WORK GETS DONE.

 PEOPLE WITH INITIATIVE ARE:

– MOTIVATED.

– ENTHUSIASTIC. – INDUSTRIOUS.

INITIATIVE

AN ATTITUDE OF

HELPFULNESS MAKES

THE ORGANIZATION RUN

SMOOTHLY AND

IMPROVES EVERYONE’S

SITUATION.

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SELF-DISCIPLINE &

SELF-RESPONSIBILITY

THE HARD PART IS MAKING THE BEST CHOICE AMONG THE

SELF-DISCIPLINE &

SELF-RESPONSIBILITY

WORK ETHICS

Module 3

TEAMWORK

INTRODUCTION

recognize and exhibit proper workplace

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TEAMWORK

OBJECTIVES:

– Be a team worker – Be cooperative

– Be assertive

– Display a customer service attitude

– Seek opportunities for continuous learning – Demonstrate mannerly behavior

MODULE OVERVIEW:

 It is vital that employees work as a team.

 It is important to:

– EMPLOYEE

– CO-WORKERS – COMPANY

 The supervisor will look for these traits,

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Respect the Rights of

Others

 It’s easy to get caught up in our own

problems.

Respect the Rights of

Others

 We must take these variances into

consideration when making a decision that will affect

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Be a Team Worker

 Teamwork has become the

buzzword in the last few years.

 We must learn to function in teams and work together.

Be Cooperative

cooperate with and get along

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Be Assertive



Another

desirable

workplace

behavior is

assertiveness.

Displays a Customer

Service Attitude



Customer

service is

more than

knowing that

the customer

is always

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Seek Opportunities for

Continuous Learning



Lifelong

learning is

the key to

retaining

success

Demonstrate Mannerly

Behavior

 Manners may seem old fashioned and not a requirement, but that’s not true.

 The display of manners is becoming more important each day.

 Manners are about treating others the way we would like to be treated.

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Respect Confidentiality

Proprietary

information

must always be

kept in the

strictest

of

confidence

WORK ETHICS

Module 4

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APPEARANCE:

INTRODUCTION:

 Upon completion of this lesson,

students will understand the importance of:

– Appearance, – Grooming, – Hygiene, – Etiquette

APPEARANCE:

OBJECTIVES:

appearance

 Display appropriate dress

 Have a groomed and neat appearance

 Practice hygiene

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MODULE OVERVIEW:

 Appearance deals with every aspect of how we perceive an individual.

 In an instant, we form opinions about a person based on.

– Appearance, – Smell,

– Cleanliness, – Mannerisms.

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APPEARANCE

 For your program, the proper classroom/lab attire is…?

– Groomed and neat.

– Clean and combed hair. – Styled appropriately.

– Clothes are pressed. – Shirttails tucked in. – Shoelaces tied.

– Stockings are run-free. – Shoe heels appropriate.

APPEARANCE

 The practice of good personal hygiene is a must.

– Daily bathing is a necessity.

– Body perspiration causes odors that can be very offensive to others.

– The use of a deodorant and antiperspirant.

– Good oral hygiene.

WORK ETHICS

Module 5

ATTITUDE:

INTRODUCTION

 Recognize and exhibit positive attitudes,

 Appear self-confident,

 Develop realistic expectations for themselves

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ATTITUDE:

OBJECTIVES:

MODULE OVERVIEW:

 Concentrates on personal attitudes.  Develop realistic

expectations.

 Learn to feel good about oneself.

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Demonstrate a Positive

Attitude

Appear Self-confident

 Self-confidence is prerequisite to

success.

– Willing to learn new skills.

– To take

opportunities. – To grow.

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Have Realistic Expectations

of Self

 We all have our own set of limitations and different capabilities.

 Realizing our limits is an important part of becoming the best that we can.

Have Realistic Expectations

of Self



To be

successful,

we should

set goals.

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Have Realistic Expectations

of Self

 Setting realistic

goals,and working to achieve them, helps us to continually

WORK ETHICS

Module 6

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PRODUCTIVITY:

Introduction

 Workplace and classroom safety

 Conserve materials

 Keep work area clean

PRODUCTIVITY:

Objectives

 Follow safety practices

 Conserve materials

 Keep work area neat and clean

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Follow Safety Practices

 Important part of work ethics.

 Each lab has safety procedures.

 Each department will have a set of safety guidelines.

Follow Safety Practices

 Rules are not

designed to punish, but to protect.

 Safety is important and is everyone’s responsibility.

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Follow Safety Practices

 The fact remains that everyone suffers with injury.

 Following safety rules will not totally

eliminate "lost-time accidents.

Conserve Material



It’s not your money if

you make a mistake, is

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Keep Work Area Neat and Clean

 Housekeeping is everyone’s job.

 Maintenance will handle heavy cleaning.

 Each employee is responsible for

Keep Work Area Neat and Clean

 You may be busy but

you have to straighten up.

 Takes a few minutes

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Follow Directions/procedures

Read directions

and procedures.

“Fire Safety Awareness”

and Fire Extinguisher Training

This Training Module Was Developed in Cooperation With the Public Information and Life Safety Education Section of the

Fairfax County Fire & Rescue Department

4100 Chain Bridge Road, Fairfax, VA 22020

Www.Co.Fairfax.Va.Us/ps/fr/general/Piolse.htm (703) 246-3801 or (703-385-4419 TTY

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FIRE PREVENTION BASICS

Fire Is the Most Common Workplace and Home Hazard !

To Protect Yourself:

 KNOW how fires are caused

– Oxygen + fuel + heat = FIRE!!

– Remove any one - you have no fire!

 REPORT unsafe conditions

 PRACTICE good housekeeping

WORK ETHICS

Module 7

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ORGANIZATIONAL

SKILLS:

INTRODUCTION

 Upon completion you will understand how to become more organized and display

good time management techniques.

ORGANIZATIONAL

SKILLS:

OBJECTIVES

 Demonstrate skill in prioritizing and in management of time and stress.

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MODULE OVERVIEW

 Good organizational or time management skills.

Organizational Skills

 Key ingredient for success is effective time management and organizational skills

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Organizational Skills

 Individuals whose lives do not allow them to follow through with tasks learn steps to reintroduce order.

 When order is reintroduced,

Time Management Techniques

Believe—You are in control.

Say no—Know your limitations.

Ask for help—Help comes in many

forms.



Spend time wisely.

Enjoy free time.

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Handling Stress

 Handling stress is more difficult than

simply getting organized

– Strong organizational skills will go a long way in reducing stress

– Ability to deal with stress is related to your personality

Handling Change

– Transportation – Communications – Personal computers

 You can expect more changes

 “Survival of the fittest”

WORK ETHICS

Module 8

COMMUNICATION:

INTRODUCTION:

 Understand the importance of communication skills.

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COMMUNICATION:

OBJECTIVES:

– Understand the importance of good

communication skills

– Understand how nonverbal communication

skills affect overall communications

– Use effective listening techniques

MODULE OVERVIEW

 We are constantly in a state of giving and

receiving

communications.

 Problems arise when one does not receive, or

understand, the message as it was intended.

 Understand the

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Communication

Communication

convey the message might be wrong.

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Communication

can constitute a barrier also.

Nonverbal Communications

 People telegraph their feelings, whether they are aware of it or not.

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Nonverbal Communications --

BODY

 Using our arms, bodies, and legs to block in others or things can be a sign of territorial feelings.

Oral Communications

 Take responsibility for being certain you understand what is being said

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Listening Skills

 Effective listening is active participation

Telephone Skills

 Anger, irritation, and frustration can be suggested by our tone of voice.

 Ignoring our calls and our messages

suggests that we are unconcerned about our clients and customers.

WORK ETHICS

Module 9

COOPERATION:

INTRODUCTION:

 Understand the importance of

 Leadership skills,

 Ability to handle criticism and conflicts

 Problem-solving capability,

 Ability to get along with others,

 Willingness to follow the chain of command

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COOPERATION:

OBJECTIVES:

 Display leadership skills

 Practice conflict management skills

 Demonstrate problem solving skills

 Maintain good working relationships

MODULE OVERVIEW:

 Ability to interact professionally will impact success

 In order to succeed

– Know how to handle problems – Resolve conflict

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Developing Leadership Skills

– Basic aim -- get other people to do things. – Not an easy thing to

do.

– Bossing is not leading. – People would rather be

led than bossed.

 Leaders get more out

of people than bosses do.

Developing Leadership Skills

 Overall, successful leaders demonstrate the

following traits:

– Leaders do not let their feelings control them. – Leaders are more democratic than dictatorial. – Leaders encourage people rather than order

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Developing Leadership Skills

 Be aware of opportunities to be a leader.

Developing Problem Solving

Techniques

 Solving problems is a challenge we face everyday.

 It is better to solve the problem before it gets bigger and more difficult.

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Developing Problem Solving

Techniques

 The

IDEA

is a sure-fire method for reaching a solution to problems.

– Step 1: Identify your problem.

• What do I need to accomplish?

• What should I be able to do when I finish this task?

– Step 2:

D

• What information is available to solve my work problem? • What materials do I need to solve my work problem?

Developing Problem Solving

Techniques

 The

IDEA

problems is a sure-fire method for reaching a solution to problems.

– Step 3:

E

• What do I already know about this situation that will help me?

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Developing Problem Solving

Techniques

 The

IDEA

problems is a sure-fire method for reaching a solution to problems.

– Step 4:

A

• Did I accomplish my purpose?

• Did the information help me solve my work problem?

Maintaining Good Relationships

with Supervisors and Co-Workers

 The more you know about people and their needs, the better you get along with them.

WORK ETHICS

Module 10

Respect

RESPECT:

INTRODUCTION

 Understand the importance of dealing with legal and ethical issues

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RESPECT:

OBJECTIVES:

 Deal appropriately with cultural/racial diversity

MODULE OVERVIEW

 Difficulty accepting others

 When we pre-judge someone, we are prejudiced

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MODULE OVERVIEW

 Limit a person’s opportunities

 Keep our prejudices from affecting how we interact

Legal/Ethical Issues

 Much has been written and reported

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Legal/Ethical Issues

 Many ruined careers

Legal/Ethical Issues

 Our workforce has changed

– Women – Minorities

– Training or a college education – Wide range of age groups

– Cultural/racial diversity

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Legal/Ethical Issues

 Important terms to understand

 Sexist --- refers to the attitude of a person toward others of the opposite sex

 Sex discrimination --- when employment decisions or treatment is based on an

Legal/Ethical Issues

 Sexual harassment --- unwelcome behavior of a sexual nature

 Quid pro quo -- means “this for that.”

Working conditions based on acceptance or rejection of unwelcome behavior

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Legal/Ethical Issues

 Hostile environment -- unwelcome

behavior adversely affects an employee’s work

Legal/Ethical Issues

 Unlawful sexual harassment:

– Makes granting sexual favors a condition of employment

– Retaliates against a person who refuses to grant sexual favors

– Creates a hostile, offensive, threatening, or

intimidating work environment that impacts the victim’s ability to perform his or her job

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Legal/Ethical Issues