Technology Fee. 3/2/2016 Jeffrey S. Smith

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Technology Fee

3/2/2016

Jeffrey S. Smith

Technology Fee

from

http://www.suny.edu/sunypp/documents.cfm?doc_id=398

• 1. Campuses are authorized to establish a technology fee as part of a

comprehensive funding plan to build and maintain an infrastructure

that offers students the highest quality learning environment.

• 2. Revenue generated from the fee must be used to address specific

technology needs such as computing and information technology

(i.e., smart classrooms, distance learning offerings, high‐speed

internet connection), library automation, remote network access,

public computing sites and student services automation (i.e.,

registration, billing), and other administrative systems.

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Jeffrey S. Smith Assoc. Provost & CIO

Dave Strasenburgh Director, Applications, Systems & Networking

Terry Eason Lead Tech Telecommunications Mark Maglietto Communications Technician Sam Lewis Infrastructure Technician Rick Smith Manager - Systems &

Networking Kevin Colagio Systems/Network Administrator Brendan Dawson Systems/Network Administrator Rick Felerski Systems/ Network Administrator Linda Ketchum Senior Computer Operator David Sutton Information Technology Assistant Sandra Almekinder Manager - Enterprise Systems Programming Laura Buckner Lead Programmer Analyst Joanna Camp Lead Programmer Analyst Mike Gamin Programmer Analyst Alicia Girvin Programmer Analyst Joe Jackson Programmer Analyst Steve McMaster Programmer Analyst Dan Murdoch Sr. Programmer Analyst Vacant Programmer / Analyst Heidi Melens

User Services Specialist

Steve Mihm IT Systems Security Analyst

Tanasee Conner Assistant Director for Technology Support Services Amanda Auriemma User Support Technician Thomas Calandra Specialized Computing Technician Rob Heywood PC Specialist Stephen Lane Help Desk Coordinator Richard Morrison PC Specialist John Perevich Telecom & Communications Tech Coordinator Tammera Robertson Information Technology Assistant Frank Mancini Assistant Director for Academic Technology Support George Elyjiw Media Specialist Kurt Pijanowski Events Technology Support Peter Gattie Lathrop Technology Support Keith Gaylor Specialized Computing Technician - Labs Dan Sargent MetroCenter Technology Manager Shari Hardenbrook MetroCenter Technical Support Robert Cushman Assistant Director for

Academic Systems Integration & Support

Reddy Anugu User Services Coordinator Nichole Bennett Instructional Technologist Brandon St. John Learning Mgt. Systems Analyst Mary Jo Orzech Library Director Pam O’Sullivan Head of Integrated Public Service Virginia Battista Circulation Manager Dana Laird Circulation/Res. Assistant Bruce Conrad-Reingold Circulation/Res. Assistant Mia Breitkopf Online and Hybrid Learning Librarian Charlie Cowling Archives and Reference Laura Dumuhosky Instruction & Ref Librarian Linda Hacker MetroCenter Jennifer Kegler Coord. Of Library Instruction Wendy Prince Evening Library Supervisor Logan Rath Associate Librarian Kristin Wallis Library Clerk Jennifer Smathers Head of Library Technical Services Debra Ames Collection Management Holley Laudico Acquisitions Clerk 3 Shirley West Acquisitions Assistant Susan Perry Serials Librarian Terry Berl Serials Assistant Becky Cousins Serials & Resource Sharing Assistant Laura Emerson Resource Sharing Assistant Ken Wierzbowski Systems & Assessment

Librarian Library Systems (Reports to Academic Systems Integration & Support)

Pat Maxwell LITS Project Manager

Kim Myers Digital Repository Specialist Kathy Hettel Secretary Ivonne Ponicsan Staff Assistant

X5151 ‐ The IT Help Desk

• LITS IT Help Desk

• Open SUNY Help Desk – LMS support

• Ellucian Help Desk – after hours, weekend, holiday

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2015‐16 Financial Review

• Apart from job sharing and cross training, what cost‐reduction efficiencies

did your area implement?

• Systematically absorbed the loss of all three “priority needs” LITS positions. In fact

eliminated them early saving the College reserves $$$

• IT Reorganization

• One Less Director position

• Former Head of Library Systems now heads ASIS (Learning Systems + Library Systems + more)

• Telecom now part of LITS (# of positions reduced)

• As we move to a digital campus, there was an opportunity to combine “like” areas

• Benefits Telecom employees, LITS, and the College

• Were able to reduce the number of “Telecom” positions by two

• One position not filled, one position reallocated within A&F

• Embedded Technical support in select buildings with large support needs /

requirements (LAB, Lathrop)

2015‐16 Financial Review

• What re‐allocation(s) of resources were made in 2015‐16 to support

division or campus goals and initiatives?

• CTC support for College Web Site Work (for obvious reasons)

• Centralized web support in College Communications

• Money formerly targeting AdAstra, re‐allocated elsewhere to support EMS

• Participate as members of SUNY SOC

• Security Operations center

• A supplement to our IT Security initiatives / staffing

• Special Sessions surplus used to fund

• Part‐Time Staff Assistant

• Instructional Technologist

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Five Year Fee Plan

• This year we are asking for a $9 increase in the tech fee

• We anticipate modest fee increases throughout the next five years to

cover

• inflationary increases in software and support contracts.

• Increased campus bandwidth demands

• Implement redundant Internet access feeds

• Replacing old equipment

• Lab / Classroom furniture

Student

Academic

College

Fee

Activity

Fee

Technology

Fee

Athletic Fee Health Fee

Transportation

Fee

Other

Excellence and

Success

Excellence and

Success

Total Fees

Comprehensive Colleges

Purchase

$25.00

$220.00

$514.00

$318.00

$490.00

$220.00

$10.00

$1,797.00

Geneseo

$25.00

$200.00

$470.00

$484.00

$220.00

$90.00

$44.00

$1,533.00

Fredonia

(2)

$25.00

$204.00

$434.00

$318.00

$357.00

$115.00

$151.00

$1,604.00

Oneonta

(3)

$25.00

$224.00

$422.00

$413.00

$327.00

$15.00

$10.00

$1,436.00

Potsdam

(2)

$25.00

$190.00

$410.00

$394.00

$370.00

$44.00

$1,433.00

Oswego

$25.00

$220.00

$402.00

$419.00

$348.00

$50.00

$1,464.00

New Paltz

$25.00

$210.00

$393.00

$377.00

$262.00

$1,267.00

Cortland

$25.00

$220.00

$383.00

$379.00

$316.00

$152.00

$105.00

$1,580.00

Plattsburgh

(2)

$25.00

$178.00

$357.00

$411.00

$373.00

$0.00

$1,344.00

Brockport

$25.00

$200.00

$354.00

$417.00

$312.00

$45.00

$75.00

$1,428.00

Old Westbury

$25.00

$175.00

$325.00

$328.00

$220.00

$100.00

$1,173.00

Buffalo College

$25.00

$150.00

$323.00

$303.00

$294.00

$104.00

$1,199.00

Average

$25.00

$199.25 $398.92 $380.08

$324.08

$99.00

$54.88 $1,438.17

$1,438.17

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2015-16

Approved

Budget

2016-17

Proposed

Budget

Change from

2015-16 to

2016-17

% Change

from 2015-16

to 2016-17

1. FALL/SPRING

TOTAL AAFTEs

7,391

6,904

-487

-6.6%

RATE / AAFTE

$

354.00 $

363.00 $

9.00 2.5%

FALL/SPRING REVENUE

2,616,414

2,506,152

-110,262

-4.2%

2. SUMMER SESSION

TOTAL CREDIT HOURS

9,549

9,990

441 4.6%

RATE / CREDIT HOUR

$

14.25 $

14.75 $

0.50 3.5%

SUMMER REVENUE

136,073

147,353

11,279

8.3%

3. WINTER SESSION

TOTAL CREDIT HOURS

2,626

2,581

-45

-1.7%

RATE / CREDIT HOUR

$

14.75 $

15.13 $

0.38 2.6%

WINTER REVENUE

38,734

39,051

317 0.8%

4. SUBTOTAL FEE REVENUE

2,791,221

2,692,555

-98,666

-3.5%

5. PRINT REVENUE

6,000

5,000

-1,000

-16.7%

6. GROSS REVENUE (4+5)

2,797,221

2,697,555

-99,666

-3.6%

TECHNOLOGY FEE - REVENUE DETAIL

Big initiatives this past year

• Ongoing Network upgrades

• Completed Blackboard Migration, de‐commissioned ANGEL

• Banner ‐> ITEC migration

• Recent Power Outage – Banner live to users 10‐15minutes after power restoration

• VoiceThread implementation

• New Blackboard Collaborate

• Kaltura capture space (easier for students to submit video assignments)

• ITSM / Service Now (Charter members of SUNY Consortium)

• SSDs across lab computers

• Printing kiosks

• iPad cart in Cooper

• Adobe Creative Cloud

• PCI

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Network Upgrade –

Now have 822 access points installed + 160 more on the way

Greatly improved wireless coverage – Ex: here is a

“heat map” of current wireless for Seymour floor 2

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Wireless Coverage – Drake Main Floor

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What’s next?

• RAVE emergency notifications

• Longer Net ID's

• Campus VOIP transition in progress

• Additional Wireless Access points, a few outdoor areas

• Campus Core routers need upgrade to allow for…

• Increased Internet Bandwidth requirements and costs

• Firewall upgrades

• Increased security that will allow for fewer logins

• Instructional Technology Support Center in Drake

• Guest Network Access

• Widows 10 / Office 2016

• Service Now enhancements

• And more…..

A few “Possible” initiatives

• “Polling” replacement

• Office 365 (Hosted Exchange)

• Alumni email via setting up a google alumni email

• [email protected]

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Some Challenges

• Software costs continue to rise

• Many software companies have migrated to a “subscription” model

• Software contracts have built‐in inflation increases year‐on‐year

• As enrollment increases, so do software costs

• Site licensing usually based of FTE count

• Staffing, lack of depth on some key functions (IDM, Systems)

• Some computer labs using very old equipment. Underfunded

• Computer population aging in general

• Increased minimum wage (fewer student employees)

Trends

• Demands on wireless increasing exponentially, requiring ongoing

investment

• Media files large, storage implications, need to look at options

• Security requirements will continue to become more demanding

• More power over Ethernet devices (Security Cameras, Lighting)

• Increase in the use of streaming, capturing, mobile

• IPV6, will need to migrate at some point in the future (another reason to

upgrade our core router)

• Budgets being squeezed from multiple angles. Ex:

• $25k annual Loss of (Advancement $)

• $85k Budget Task Force reduction

• Lower AAFTE budgetary number

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LITS IT Vision

To provide anywhere, anytime access to applications, systems, and support needed by the College in pursuit of its mission

Strategies to meet that vision

Develop an agile organizational to accommodate the changing IT environment. Develop and adapt IT resources as needed for future demands

Work across organizations to implement solutions that benefit the entire College and are supportable with current staffing levels

Continually work with clients to improve our support. Create more opportunities for College input into IT direction

Reduce redundancy and duplication of effort. Combine efforts where possible and use resources efficiently

Migrate to system wide applications, solutions, and support models where possible.

Standardize on technology platforms with scalable support that optimize resources.

There is a mobile component in all we do.