Communication Skills

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Communication

Skills

N O V E M B E R

2 0 1 5 —

M A R C H

2 0 1 6

OFF

any AMA

Seminar

For details see page 1

ARE YOUR

MESSAGES

GETTING

THROUGH?

$

4,995

$

9,490

$

17,980

$

32,980

(2)

Want great results?

Start with clear

communication.

REGISTER TODAY!

You can be the smartest and the fastest, but without clear, effective communication, you’ll get nowhere

fast. Ambiguity, misinformation, or worse—no communication at all—waste money and fray nerves.

Be sure to check out our popular new seminars,

How to Be a Successful Manager as an Introvert

(page 14) and

Executive Presence for Women

(page 17)—and don’t miss our top sellers on the first 10 pages, including:

How to Communicate with

Diplomacy, Tact and Credibility

(page 2)

The 7 Habits of Highly Effective

People

®

_{Signature Edition 4.0}

(page 3)

The 5 Choices to

Extraordinary Productivity™

(page 4)

AMA’s Communication Skills Seminars

help you reverse the trend in virtually

every kind of business interaction. You get hands-on skills and practice guided by expert course

leaders to help you make lasting improvements in written, interpersonal and presentation skills,

along with other crucial business competencies.

American Management Association has been selected for the sixth consecutive year as one of

“Was there an email

about that?”

“Nobody told me.”

“Where did you

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INTERPERSONAL SKILLS

How to Communicate with Diplomacy,

Tact and Credibility C L . . . . 2 Getting Results Without Authority C L . . 7 Strategies for Developing Effective

Presentation Skills C . . . . 8 Negotiating to Win C L . . . . 12 Effective Executive Speaking C L . . . . . 23 Interpersonal Skills for Managers C . . . . 24 Communication and Interpersonal Skills for

Technical Professionals C . . . . 24 Communication Boot Camp C . . . . 25 Developing Effective Business

Conversation Skills C . . . . 25 Negotiating to Win C L . . . . 26 AMA Locations . . . . 27

NEW! The Secret to Getting Through to Anyone C . . . . 27 Expanding Your Influence: Understanding

the Psychology of Persuasion C L . . . 28 The Effective Facilitator: Maximizing

Involvement and Results C . . . . 29 Responding to Conflict: Strategies for

Improved Communication C L . . . . . 29

BUSINESS WRITING SKILLS

Effective Technical Writing C L . . . . 30 Business Writing for the Multilingual

Professional C . . . . 31 AMA Membership . . . . 31 AMA’s Business Grammar

Workshop C L . . . . 32 AMA’s Talent Transformation Tool . . 32 The 7 Habits of Highly Effective People®

Signature Edition 4 .0 C L . . . . 3 The 5 Choices to Extraordinary

Productivity™ C L . . . . 4 The 7 Habits of Highly Effective People®

for Managers C L . . . . 5 Building Better Work Relationships: New

Techniques for Results-Oriented Communication C L . . . . 6 Getting Results Without Authority C L . . 7 Strategies for Developing Effective

Presentation Skills C . . . . 8 Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure C L . . 9 AMA’s 2-Day Business Writing

Workshop C L . . . . 10 Communicating Up, Down and Across

the Organization C L . . . . 11

BUSINESS ENHANCEMENT SKILLS

The 7 Habits of Highly Effective People®

Signature Edition 4 .0 C L . . . . 3 The 5 Choices to Extraordinary

Productivity™ C L . . . . 4 The 7 Habits of Highly Effective People®

for Managers C L . . . . 5 Building Better Work Relationships: New

Techniques for Results-Oriented Communication C L . . . . 6 Time Management C L . . . . 12 Developing Your Emotional Intelligence

C L . . . . 13

NEW!How to Be a Successful Manager as an Introvert C . . . . 14 AMA Certificates . . . . 14 Assertiveness Training C . . . . 15 Assertiveness Training for Managers C . 15 Assertiveness Training for Women in

Business C L . . . . 16 Leadership Development for Women C . 17

NEW! Executive Presence for Women C 17 Women’s Leadership Center . . . . 17

NEW! Executive Presence C . . . . 18 Managing Your Professional Image and

Building a Personal Brand C . . . . 18 Doing It All: How to Stay Focused and

Engaged C . . . . 19 How to Turn Data Into Compelling

Visual Presentations C . . . . 19 Creativity and Innovation: Unleash Your

Potential for Greater Success C . . . . . 20 OnDemand eLearning . . . . 20 Moving Ahead: Breaking Behavior Patterns

That Hold You Back C . . . . 21 Managing Emotions in the Workplace®:

Strategies for Success C . . . . 21

INTERPERSONAL SKILLS:

EXPRESS SKILLS COURSES

NEW! How to Flex Your Communication Style E . . . . 22

The American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www. learningmarket.org. For more information regarding admin-istrative policies such as complaints and refunds, please contact Martha Leon, AMA, 1601 Broadway, New York, NY

save

$

200 Register by December 12, 2015

* Mention offer code LHL3

on any AMA Seminar

*Offer code LHL3 expires December 12, 2015, and cannot be combined with any other promotional offer(s). This offer is valid only when applied to new registrations and cannot be applied to transfers, cancellations or GSA or SLS contract pricing. Individuals eligible for GSA or SLS contract pricing must choose between their contract price or this discount applied to the AMA Member rate and must reference the offer code when placing their order. AMA Annual Pass/Premium Annual Pass, AMA Seminar Savings Pass, AMA Certificate Programs, COR Level I and COR Level II courses, AMA Webinars, Express Skills

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C

_Classroom

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E

_ExpressSkills

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How to Communicate with Diplomacy,

Tact and Credibility

C L SEMINAR #2206

BENEFITS OF ATTENDING

• Apply diplomacy and tact to be a credible and effective communicator

• Manage the impact your communications have on your image

• Define your communication style • Develop better listening skills

• Understand the importance of perceptions • Explore communication style differences and

learn to flex your own style

• Recognize the impact of stress on commu nications and be able to adjust for it • Know what makes effective communication

and develop the skills to model it

TOPICS COVERED

The Importance of Perception

• Understanding how perception and image can impact others’ perception of you and your performance

• Recognizing how diplomacy, tact, and credibility are demonstrated through good communication

Communication Style Differences

• Knowing how style impacts the image others have of you

• Flexing your style to communicate with more diplomacy, tact, and credibility

• Completing the Insight Inventory®_to

better understand how style affects your communication effectiveness

• Flexing your style to gender, generation and position

• Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication • Identifying and removing the roadblocks to

effective communication

• Knowing how to positively impact the visual, verbal and vocal components of communication

• Describing the KnowFeelDo Model of communicating

• Implementing strategies for powerful communications and practicing them • Understanding nonverbal communication as a

critical part of the communication process Effective Listening Skills

• Applying good listening skills in order to communicate with diplomacy, tact and credibility

• Identifying the barriers and obstacles to effective listening

• Using good listening skills to build and improve your image

• Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility • Defining the five actions that make for

credible communication

• Applying diplomacy, tact and credibility skills to create more effective communication • Identifying how “hot buttons” make people

lose their diplomacy and tact—and credibility • Being aware of your “hot buttons,” and

preparing before you face these situations

WHO SHOULD ATTEND

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation .

REGISTER TODAY! www.amanet.org/2206 2-Day Classroom Schedule C

1.2 CEUs/12 PDUs/14 CPE

$2,095/AMA Members $1,895 AMA Members save $200 Nov . 12-13 . . . . Arlington, VA . . . .2206-GWF-01503 Nov . 12-13 . . . . Fort Lauderdale, FL . . . . .2206-GWF-01504 Nov . 23-24 . . . . Atlanta, GA . . . .2206-GWF-01498 Nov . 23-24 . . . . Dallas, TX . . . .2206-GWF-01507 Nov . 23-24 . . . . Los Angeles, CA . . . .2206-GWF-01508 Nov . 30-Dec . 1 . . . . Boston, MA . . . .2206-GWF-01509 Dec . 3-4 . . . . Parsippany, NJ . . . .2206-GWF-01518 Dec . 3-4 . . . . San Francisco, CA . . . .2206-GWF-01510 Dec . 10-11 . . . . Arlington, VA . . . .2206-GWF-01519 Dec . 10-11 . . . . Cincinnati, OH . . . .2206-GWF-01513 Dec . 10-11 . . . . Denver, CO . . . .2206-GWF-01514 Dec . 14-15 . . . . Chicago, IL . . . .2206-GWF-01516 Dec . 14-15 . . . . Houston, TX . . . .2206-GWF-01517 Dec . 17-18 . . . . New York, NY . . . .2206-GWF-01511 Dec . 17-18 . . . . Seattle, WA . . . .2206-GWF-01515 Jan . 7-8 . . . . San Francisco, CA . . . .2206-GWF-01521 Jan . 14-15 . . . . Arlington, VA . . . .2206-GWF-01523 Jan . 21-22 . . . . Dallas, TX . . . .2206-GWF-01525 Jan . 21-22 . . . . New York, NY . . . .2206-GWF-01520 Jan . 25-26 . . . . Newport Beach, CA . . . .2206-GWF-01526 Jan . 28-29 . . . . Lake Buena Vista, FL . . . .2206-GWF-01535 Feb . 1-2 . . . . Boston, MA . . . .2206-GWF-01530

Visit our website for a complete list of dates and locations. 4-Lesson Live Online Schedule L

$2,095/AMA Members $1,895 AMA Members save $200

Monday-Thursday 2-5 pm ET

Nov . 16-19 . . . .2206-GWF-01506 Dec . 7-10 . . . .2206-GWF-01512 Jan . 25-28 . . . .2206-GWF-01527 March 7-10 . . . .2206-GWF-01576

Recommended CPE Credit: 14 hours/Basic Prerequisites: None

Advance Preparation: Online pre-and post-assessment Delivery Method: Group Live/Group Internet-based Field of Study: Communication

Be a consistently professional communicator—even in difficult

circumstances

How well you communicate can make or break your professional image . It directly

influences how others view your work and performance—as well as your prospects

for career advancement and mobility . To be a skilled communicator, it takes

awareness, training and the know-how to apply proven techniques to all kinds of

situations . This seminar will teach you how to choose and use the most appropriate

words and emotional tone for every business interaction . You will gain insights into

your communication style and the styles of others, while building skills to clearly and

effectively receive and transmit information, ideas, thoughts, feelings and needs .

PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc.

“

Very informative, gained

insight into how others see me

and how to portray a positive

self-image.

”

—Joanne S.

FACULTY SPOTLIGHT*

Lisa Kaplin, PsyD. works with corporations to help their em-ployees achieve fulfillment both at work and in their personal lives. Clients include Abbott Labs, The Federal Reserve Bank, Allstate, Village of Joliet, Bank of America, Household Bank, IBM, local schools and not-for-profit groups. She holds a master’s degree in Counseling Psychology and a doctorate in Clinical Psychology.

* This seminar is also taught by other business communication experts.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

BESTSELLING COMMUNICATION SKILLS

BEST S E L L E R

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The 7 Habits of Highly Effective People

®

Signature Edition 4.0

C L SEMINAR #2601

BENEFITS OF ATTENDING

• Execute critical priorities with laserlike focus and careful planning

• End selfdefeating behavior and gain the necessary security you need to change • Develop strong mutual trust relationships • Be prepared to deal with difficult

circumstances before they happen • Know how to increase team engagement,

morale and collaboration

• Apply a framework for developing core values and creating a highly effective culture • Recognize how to develop highpotential

leaders who model competence and character

TOPICS COVERED

Paradigms and Principles of Effectiveness • Assess paradigms and align to principles of

effectiveness Habit 1: Be Proactive®

• Assume responsibility, focus and act on what can be controlled and influenced

Habit 2: Begin with the End in Mind®

• Define clear measures of success and a plan to achieve them

Habit 3: Put First Things First®

• Prioritize and achieve your most important goals, instead of reacting to urgencies Habit 4: Think Win-Win®

• Collaborate effectively with others by building high-trust relationships of mutual benefit

Habit 5: Seek First to Understand, Then to Be Understood®

• Influence others by developing a deep understanding of their needs and perspectives Habit 6: Synergize®

• Develop innovative solutions that lever age diversity and satisfy all key stakeholders Habit 7: Sharpen the Saw®

• Increase motivation, energy, and work/life balance by making time for renewing activities

WHO SHOULD ATTEND

Anyone who wants to learn how to apply the power of effectiveness for greater success in their business and personal lives, and feel more satisfied with what they accomplish each day .

PRE-WORK REQUIRED

• The 7 Habits®_Assessment_{—A questionnaire}

that you can take as a self-assessment or as a 360ᵒ assessment to gather feedback from your manager, direct reports, and peers .

ATTENDEES WILL RECEIVE

• Participant Guide

• 7 Habits Skill and Practice cards • Weekly “Big Rocks” Cards • 7 X 7 Contract

• Talking Stick

• Living the 7 Habits mobile app

$2,195/AMA Members $1,995 AMA Members save $200 Nov . 9-11 . . . . New York, NY . . . .2601-GWF-00850 Nov . 9-11 . . . . San Francisco, CA . . . .2601-GWF-00851 Nov . 11-13 . . . . Chicago, IL . . . .2601-GWF-00853 Nov . 11-13 . . . . Denver, CO . . . .2601-GWF-00854 Nov . 11-13 . . . . Las Vegas, NV . . . .2601-GWF-00865 Nov . 18-20 . . . . Pittsburgh, PA . . . .2601-GWF-00862 Nov . 30-Dec . 2 . . . . New York, NY . . . .2601-GWF-00857 Dec . 2-4 . . . . Arlington, VA . . . .2601-GWF-00858 Dec . 2-4 . . . . Atlanta, GA . . . .2601-GWF-00859 Dec . 2-4 . . . . San Diego, CA . . . .2601-GWF-00875 Dec . 7-9 . . . . Boston, MA . . . .2601-GWF-00856 Dec . 9-11 . . . . Dallas, TX . . . .2601-GWF-00864 Dec . 14-16 . . . . Chicago, IL . . . .2601-GWF-00866 Dec . 14-16 . . . . San Francisco, CA . . . .2601-GWF-00867 Jan . 6-8 . . . . Houston, TX . . . .2601-GWF-00869 Jan . 6-8 . . . . New York, NY . . . .2601-GWF-00873 Jan . 13-15 . . . . Chicago, IL . . . .2601-GWF-00872 Feb . 3-5 . . . . Arlington, VA . . . .2601-GWF-00876

1.2 CEUs/14 CPE $2,195/AMA Members $1,995 AMA Members save $200

Monday-Thursday 2-5 pm ET

Nov . 9-12 . . . .2601-GWF-00852 Dec . 7-10 . . . .2601-GWF-00863 Jan . 11-14 . . . .2601-GWF-00871 Feb . 8-11 . . . .2601-GWF-00879

Recommended CPE Credit: 21 hours/Intermediate—Classroom 14 hours/Intermediate—Live Online Prerequisites: None

Advance Preparation: Online pre-assessment Delivery Method: Group Live/Group Internet-based Field of Study: Communication, Personal Development

Live the

7 Habits

to create dramatic change in your life.

No matter how competent a person you are, you will not have sustained and

lasting success unless you are able to effectively lead yourself, influence, engage

and collaborate with others—and continuously improve and renew your capabilities .

These elements are at the heart of personal, team and organizational effectiveness .

The new Signature 4 .0 solution takes the 7 Habits to a whole new level . The new

solution includes even more tools and processes to help you live and apply the 7 Habits,

including more than 30 new world-class videos; a new

Living the 7 Habits

mobile app;

new Skill and Practice cards with 20 new 7 Habits practices, and much more .

FACULTY SPOTLIGHT*

Bryan Kroff has taught groups representing most major in-dustries including technology, healthcare, insurance, petro-leum, finance, mortgage, retail and investment banking. He has also worked with educational organizations and government agencies. Bryan is part of FranklinCovey’s Speakers Bureau and is often invited to deliver keynote speeches.

* All faculty are trained experts in FranklinCovey’s 7 Habits of Highly Effective People®_curriculum_.

2 #

PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc.

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BESTSELLING COMMUNICATION SKILLS

BENEFITS OF ATTENDING

• Learn a better way to manage technology • Recognize how to achieve true and consistent

work-life balance

• Apply the latest science on brain health to maximize your productivity

• Utilize a language with others to ensure you are aligned around “important and urgent” • Create a personalized, practical system for

prioritizing and managing your goals

TOPICS COVERED

Choice 1: Acting on the important instead of reacting to the urgent

• Discerning the important from the urgent • Teaching the methodology of importance Choice 2: Going for extraordinary instead of settling for ordinary

• Clarifying what extraordinary looks like in your current, most important roles

• Defining and executing measurable goals to achieve role outcomes

Choice 3: Scheduling the big rocks instead of sorting gravel

• Mastering weekly planning processes to identify, schedule and execute priorities • Mastering daily planning processes to ensure

attention, energy, and execution

Choice 4: Ruling your technology instead of letting it rule you

• Designing a personalized system to manage appointments, tasks, contacts, notes and documents

• Turning Microsoft Outlook®_{into a productivity}

workflow engine

Choice 5: Fueling your fire instead of burning out

• Understanding the impact of brain health on day-to-day performance

• Using the 5 Energy Drivers to sustain energy throughout the day

WHO SHOULD ATTEND

Those looking for the tools to maximize productivity and achieve the extraordinary .

PRE-WORK REQUIRED

You will receive a link to a 26-question assessment to see where you stand on key productivity behaviors . You will have the opportunity to take the benchmark again after applying what you learned .

ATTENDEES WILL RECEIVE

• Participant Guide

• Microsoft Outlook®_{Technical Guide}

• The 5 Choices—a brief monograph with notebook

• Bonus Modules—videobased minicourses with toolkits

Note: For hands-on Outlook application you may wish to attend with a laptop . Please call Customer Service if you are not an Outlook user .

Bring your best self to work with this unique productivity process.

The demands our careers sometimes place on our shoulders can be overwhelming .

Combined with distractions caused by an unending influx of information, and our

lives can become downright exhausting . Our ability to think clearly and make wise

decisions about what’s important may suffer—and the goals in our professional and

personal lives get shortchanged, or worse, not accomplished at all .

This seminar combines current neuroscience research with proven productivity

principles to help you better manage your decisions, attention and energy . You’ll

learn how to apply a process and maximize the use of Microsoft Outlook

®

_that

can dramatically increase your ability to achieve life’s most important outcomes .

The 5 Choices to Extraordinary Productivity

™

C L

SEMINAR #2605

By FranklinCovey—now available through AMA

The 5 Choices to Extraordinary Productivity

™ is based on ideas and practices

accumulated over decades from the leaders of productivity at FranklinCovey .

“

Excellent course content with

many practical tips... some

of which I was able to apply

with noticeable benefit right

away!

”

—Charles B.

$2,095/AMA Members $1,895 AMA Members save $200 Nov . 9-10 . . . . Arlington, VA . . . .2605-GWF-00227 Nov . 12-13 . . . . Atlanta, GA . . . .2605-GWF-00228 Nov . 19-20 . . . . Portland, OR . . . .2605-GWF-00231 Nov . 30-Dec . 1 . . . . Chicago, IL . . . .2605-GWF-00232 Dec . 3-4 . . . . Dallas, TX . . . .2605-GWF-00233 Dec . 7-8 . . . . Arlington, VA . . . .2605-GWF-00234 Dec . 7-8 . . . . San Francisco, CA . . . .2605-GWF-00235 Dec . 14-15 . . . . Denver, CO . . . .2605-GWF-00237 Dec . 17-18 . . . . New York, NY . . . .2605-GWF-00238 Jan . 11-12 . . . . Arlington, VA . . . .2605-GWF-00240 Jan . 21-22 . . . . San Francisco, CA . . . .2605-GWF-00239 Feb . 4-5 . . . . Atlanta, GA . . . .2605-GWF-00247 Feb . 8-9 . . . . Chicago, IL . . . .2605-GWF-00248 Feb . 11-12 . . . . Arlington, VA . . . .2605-GWF-00249 Feb . 22-23 . . . . New York, NY . . . .2605-GWF-00246

0.9 CEU/10 CPE $2,095/AMA Members $1,895 AMA Members save $200

Tues. 9-5 pm ET and Wed. 9 am-2 pm ET

Nov . 17-18 . . . .2605-GWF-00229 Dec . 8-9 . . . .2605-GWF-00236 Jan . 26-27 . . . .2605-GWF-00245 March 22-23 . . . .2605-GWF-00259

Recommended CPE Credit: 14 hours/Intermediate—Classroom 10 hours/Intermediate—Live Online

Prerequisites: Fundamental concepts of time management Advance Preparation: Online pre-assessment

Delivery Method: Group Live/Group Internet-based Field of Study: Computer Science, Management Advisory Service

FACULTY SPOTLIGHT*

Peggy Leyden has extensive and wide-ranging business experience, as well as her own consultancy practice. Her clients represent such industries as banking, insur-ance, business consulting and manufacturing. Peggy earned an MS in management and organizational behavior from Illinois Benedictine University and is certified in Myers-Briggs Type Indicator®_{, Drexler-Sibbett Team}

Performance Model and Blanchard’s Situational Leadership®_II.

* All faculty are trained experts in FranklinCovey’s5 Choices to Extraordinary ProductivityTMcurriculum.

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The 7 Habits of Highly Effective People

®

for Managers

C L SEMINAR #2602

By FranklinCovey—now available through AMA

The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey

Workers have too many assigned tasks and too many competing priorities . People can’t identify key goals and, there fore, can’t deliver excellent results . Individ uals, even entire departments, lack open communication . Crises are often reacted to with fast, less-than-effective decisions .

Changing ineffective behaviors to effective behaviors will benefit everyone in your organization . The 7 Habits®_{can help you to not} only better manage yourself, but learn to lead others and unleash team potential . Discover the same principles that have led the world’s foremost business leaders to the profes sional and personal success they dreamed of .

BENEFITS OF ATTENDING

• Define the contribution you want to make and what you want to accomplish

• Enhance your leadership abilities and reach your full potential

• Judge the goals your efforts should be fo cused on using daily and weekly planning

• Raise the levels of trust and fulfillment within your team

• Build better relationships and become more effective as a manager

TOPICS COVERED

Habit 1: Be Proactive

• Become a resourceful, innovative manager who quickly accomplishes goals and moti vates team members to get things done

Habit 2: Begin with the End in Mind • Have a clear vision of what you want your

contribution as a manager to be and shape your own future

Habit 3: Put First Things First

• Focus on top priorities and be regarded for follow-through and organizational skills; eliminate the unimportant

Habit 4: Think Win-Win

• Cultivate enthusiasm with performance measurements that satisfy both employee and employer goals; share recognition and success Habit 5: Seek First to Understand,

Then Be Understood

• Give honest, accurate feedback that develops trust and understand the physical components of communication and how they impact the message

Habit 6: Synergize

• Understand how differences can contribute to innovative solutions; maximize opinions, perspectives and backgrounds

Habit 7: Sharpen the Saw

• Maintain and increase effectiveness by renewing yourself mentally and physically

WHO SHOULD ATTEND

Managers who are seeking to become more efficient, build better relationships and help their organization succeed .

ATTENDEES WILL RECEIVE

• The 7 Habits of Highly Effective People®_— The bestselling audiobook .

• Participant Guidebook

• Management Essentials—Resources for dealing with management challenges .

$1,995/AMA Members $1,795 AMA Members save $200 Nov . 16-17 . . . . Arlington, VA . . . .2602-GWF-00309 Nov . 19-20 . . . . San Francisco, CA . . . .2602-GWF-00313 Nov . 23-24 . . . . Dallas, TX . . . .2602-GWF-00317 Dec . 3-4 . . . . Fort Lauderdale, FL . . . . .2602-GWF-00341 Dec . 7-8 . . . . Chicago, IL . . . .2602-GWF-00318 Dec . 7-8 . . . . New York, NY . . . .2602-GWF-00319 Dec . 10-11 . . . . Garden Grove, CA . . . . .2602-GWF-00320 Jan . 11-12 . . . . Austin, TX . . . .2602-GWF-00323 Jan . 14-15 . . . . San Francisco, CA . . . .2602-GWF-00324 Jan . 21-22 . . . . Chicago, IL . . . .2602-GWF-00326 Jan . 21-22 . . . . Philadelphia, PA . . . .2602-GWF-00329 Feb . 1-2 . . . . New York, NY . . . .2602-GWF-00330 Feb . 4-5 . . . . Las Vegas, NV . . . .2602-GWF-00328 Feb . 25-26 . . . . Arlington, VA . . . .2602-GWF-00327 Feb . 25-26 . . . . Denver, CO . . . .2602-GWF-00332 Feb . 29-Mar . 1 . . . . Chicago, IL . . . .2602-GWF-00333 March 10-11 . . . . Boston, MA . . . .2602-GWF-00348 March 14-15 . . . . Houston, TX . . . .2602-GWF-00334 March 21-22 . . . . San Francisco, CA . . . .2602-GWF-00338

0.8 CEU

Wednesday and Thursday 12-5:30 pm ET

Nov . 4-5 . . . .2602-GWF-00314 Feb . 22-23 . . . .2602-GWF-00337

Recommended CPE Credit: 14 hours/Advanced—Classroom 9 hours/Advanced—Live Online

Prerequisites: Familiarity with the 7 Habits®_framework Advance Preparation: None

Delivery Method: Group Live/Group Internet-based Field of Study: Communication, Personal Development

Cultivate effectiveness, lead with excellence and transform your

team for breakthrough results.

National surveys* of thousands of employees disclosed that while many people

work hard, they are worried about their lack of effectiveness .

Survey results indicate:

1. Less than 50% of your team’s time is spent on the company’s most important

objectives

2. Only 14% of employees feel they are contributing to company success

3. Less than half of your team know company’s goals

*Results of xQ Surveys conducted by Harris Interactive

FACULTY SPOTLIGHT*

Homero Bayarena has over 25 years of business experi-ence. Prior to his work with FranklinCovey, he worked for Zurich Insurance, Maryland Insurance Group, Blue Cross Blue Shield of Maryland, ISI Consulting in Dallas and the University of North Texas, in positions ranging from frontline to management. In 2005, he received FranklinCovey’s highest honor, The Summit Award.

All faculty are trained experts in FranklinCovey’s 7 Habits of Highly Effective People®_curriculum_.

4 #

PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc.

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BESTSELLING COMMUNICATION SKILLS

1.8 CEUs/18 PDUs

21 CPE/18 PDCs $2,345/AMA Members $2,095 AMA Members save $250 Nov . 4-6 . . . . New York, NY . . . .2235-GWF-01286 Nov . 9-11 . . . . Chicago, IL . . . .2235-GWF-01287 Nov . 11-13 . . . . Fort Lauderdale, FL . . . . .2235-GWF-01289 Nov . 11-13 . . . . Philadelphia, PA . . . .2235-GWF-01291 Nov . 16-18 . . . . San Francisco, CA . . . .2235-GWF-01290 Nov . 30-Dec . 2 . . . . New York, NY . . . .2235-GWF-01292 Dec . 2-4 . . . . San Francisco, CA . . . .2235-GWF-01293 Dec . 8-10 . . . . Chicago, IL . . . .2235-GWF-01295 Dec . 9-11 . . . . Arlington, VA . . . .2235-GWF-01294 Dec . 16-18 . . . . Las Vegas, NV . . . .2235-GWF-01297 Jan . 11-13 . . . . Houston, TX . . . .2235-GWF-01300 Jan . 20-22 . . . . Parsippany, NJ . . . .2235-GWF-01299 Jan . 27-29 . . . . Los Angeles, CA . . . .2235-GWF-01350 Feb . 1-3 . . . . Chicago, IL . . . .2235-GWF-01301 Feb . 10-12 . . . . New York, NY . . . .2235-GWF-01302 Feb . 22-24 . . . . Arlington, VA . . . .2235-GWF-01304 Feb . 24-26 . . . . San Francisco, CA . . . .2235-GWF-01313 March 21-23 . . . . New York, NY . . . .2235-GWF-01306

4-Lesson Live Online Schedule L

1.2 CEUs/12 PDUs/14 CPE/12 PDCs

Monday and Wednesday 2-5 pm ET

Dec . 7-16 . . . .2235-GWF-01288 March 14-23 . . . .2235-GWF-01307

Recommended CPE Credit: 21 hours/Basic—Classroom 14 hours/Basic—Live Online Prerequisites: None Advance Preparation: None

Delivery Method: Group Live/Group Internet-based Field of Study: Communication

BENEFITS OF ATTENDING

• Build better rapport and gain trust • Develop flexibility to handle any situation • Avoid mistakes and conflicts

• Influence and motivate others

• Use direct and indirect messages accurately • Build your selfesteem as you discover a new

self-awareness

• Identify strengths, weaknesses and opportunities

• Understand the roles of values, beliefs, attitudes, perceptual processes and emotional intelligence

• Master the keys to excellent communication: observe, listen, analyze, plan, communicate

TOPICS COVERED

Effective Workplace Relationships • Behaviors that support or undermine

these relationships • Assessing your relationships Communication and Perceptions • Trustbusters and how to fix them

• The five axioms of conscious communication • Mirroring and rapport

Investigating Emotions and Emotional Intelligence

• Social and multiple intelligences • Assessing your multiple intelligences • Five domains of emotional intelligence Building Better Relationships with Ourselves and Others

• Perception, world view, emotional intelligence—and you

• Selfawareness, selfesteem and self-concept

• Work styles—and how to flex them

Relationship Building

• Managing assumptions in order to build trusting relationships

• Consciously building trust at work • Developing a positive attitude • Eliminating the “attitude virus” Expressing Needs Within Relationships • Performing an interpersonal needs inventory • The shape and sound of assertiveness • Completing an influential SWOT (Strengths,

Weaknesses, Opportunities, Threats) Profile Relational Communication

• Identifying your communication style • Sharpening verbal and nonverbal

behaviors and skills

• Applying direct and indirect messages • Using feedback and questioning skills Relational Listening

• Listening barriers and their impact on effective workplace relationships • A listening improvement map • Asking good questions

• Applying active and reflective listening • Best practices for giving or seeking feedback Addressing Relational Change and Conflict • Selecting your conflictresolution style • Resolving conflicts assertively • Developing and practicing a conflict

resolution plan

WHO SHOULD ATTEND

Business professionals who want to use effec tive communication and relationship management to maximize impact, produc tivity and results .

Don’t let your work relationships work against you. Now, discover

the basic competencies critical to solid work relationships—and

career success.

In today’s complex business environment, differences are a positive force within an

organization . And it all starts with you . This seminar will prepare you to become a

“conscious communicator.” You’ll return to work better able to build constructive

and beneficial workplace relationships by learning how to analyze situations and

consciously select and use productive communication strategies .

Building Better Work Relationships

New Techniques for Results-Oriented Communication

C L SEMINAR #2235

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FACULTY SPOTLIGHT*

Dianne Faieta is one of the experts who teach this course. She works with indi-viduals and groups to help-them achieve their personal and professional potential. Clients have included G.E. Capital, Genentech,University of California Office of thePresident and Stanford University. She is coauthor of the popular text-book, Communicate! A Workbook for Interpersonal Communication! and has contributed to publications such as HumanResources Journal.

American Management Association is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM_or SHRM-SCPSM_.

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AN AMA BLENDED LEARNING

SEMINAR

Getting Results Without Authority

C L SEMINAR #2532

BENEFITS OF ATTENDING

• Establish or regain credibility • Use your power base to persuade • Understand the person you’re influencing • Let work styles and communication differences

work for, not against, you • Sell ideas and implement change

• Achieve trust and giveandtake relationships up, down and across the organization • Project selfconfidence

• Adapt your style to the person or situation

TOPICS COVERED

Personal Power

• Understanding your personal power • Personal power behaviors

• Attributes of effective/ineffective influencers • Your power relative to the other person • Commitment Model: why commitment from

others doesn’t happen by chance Reciprocity and Relationships: The First Step in the Influence Process • Mental model of influence

• Principles of reciprocity

• Building relationships and creating partnerships Personal Preferences

• Linkages between personal styles and reciprocity, relationship, partnership • Style indicator and interpretation tool • Blind spots in your selfknowledge • The negative attribution cycle

Persuasion

• Key components of persuasion: discovery, preparation, dialogue

• Adjusting to different audiences • Understanding the other person • The role of investment and risk • Achieving credibility

• Managing stakeholders • Reaching a common goal

• Selling your position by providing evidence • Connecting emotionally

• Listening and questioning

When Conflict Comes Between You and Your Desired Results

• Approaches to conflict resolution • Giving and receiving feedback • Using a winwin mindset

Getting Better Results Through Negotiation • Power, information, timing and approach • Basic principles of negotiation

• Various steps in negotiation Developing an Action Plan

WHO SHOULD ATTEND

Business professionals who need to get work done through others as well as those who need to convince another person to buy into an idea or follow up on a request .

How do you get results from people who don’t work for you?

• You are asked to lead a task force

and one of the members just happens

to be a VP . Do you have the confidence to handle this?

• You’re on a tight deadline.

Can you get another manager’s assistant to set

aside their tasks—and help you with yours?

• You have to stand in for your boss.

Can you direct your colleagues without

generating animosity?

Whether you’re dealing with bosses, colleagues, staff members or senior

manag-ement, winning respect and cultivating influence and cooperation are essential to

career success .

$2,345/AMA Members $2,095 AMA Members save $200 Nov . 4-6 . . . . Chicago, IL . . . .2532-GWF-01275 Nov . 9-11 . . . . Arlington, VA . . . .2532-GWF-01272 Nov . 16-18 . . . . Atlanta, GA . . . .2532-GWF-01276 Nov . 18-20 . . . . Boston, MA . . . .2532-GWF-01278 Dec . 2-4 . . . . New York, NY . . . .2532-GWF-01285 Dec . 7-9 . . . . Houston, TX . . . .2532-GWF-01282 Dec . 9-11 . . . . San Francisco, CA . . . .2532-GWF-01283 Dec . 14-16 . . . . Chicago, IL . . . .2532-GWF-01284 Dec . 16-18 . . . . Arlington, VA . . . .2532-GWF-01279 Jan . 20-22 . . . . Atlanta, GA . . . .2532-GWF-01289 Jan . 27-29 . . . . Arlington, VA . . . .2532-GWF-01290 Feb . 1-3 . . . . New York, NY . . . .2532-GWF-01291 Feb . 10-12 . . . . San Francisco, CA . . . .2532-GWF-01293 Feb . 24-26 . . . . Chicago, IL . . . .2532-GWF-01297 March 14-16 . . . . Arlington, VA . . . .2532-GWF-01302 March 21-23 . . . . Boston, MA . . . .2532-GWF-01296 March 28-30 . . . . Chicago, IL . . . .2532-GWF-01298

Tuesday and Thursday 2-5 pm ET

Oct . 27-Nov . 5 . . . .2532-GWF-01271 Feb . 2-11 . . . .2532-GWF-01288

Recommended CPE Credit: 21 hours/Basic—Classroom 14 hours/Basic—Live Online Prerequisites: None

Advance Preparation: Online pre- and post-assessment Delivery Method: Group Live/Group Internet-based Field of Study: Communication, Personal Development

FACULTY SPOTLIGHT*

Darlene Carver, CPS, MBA says that “training is about being proactive rather than reac-tive.” Her seminars focus on teaching and inspiring people to acquire strong communica-tion and problem-solving skills, work effectively in teams, learn strategies to cope with multiple demands and develop managerial skills.

6

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BESTSELLING COMMUNICATION SKILLS

PMI accreditation applies to Classroom-led seminar for seminar 2519.

PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc.

Strategies for Developing Effective

Presentation Skills

C SEMINAR #2519

BENEFITS OF ATTENDING

• Tailor your presentation to your audience • Use relaxation techniques to overcome

nervousness

• Learn how to project your voice and use pauses to dramatize your point • Expertly handle difficult questions and

situations

• Communicate with clarity and conviction

TOPICS COVERED

Balancing Verbal and Nonverbal Messages • Practicing nonverbal impact skills to reduce nervousness and engage the attention of your listeners

• Making your content clearer and more memorable

Developing and Organizing Presentation Content

• Creating an audience profile and setting presentation parameters

• Condensing a speech outline into notes you can speak from

Preparing to Give the Presentation

• Learning the benefits of rehearsing, adhering to a time frame and speaking from notes • Reducing stress and speaker’s anxiety

Using Visual Aids and Support Materials • Describing the purpose of visual aids and

support materials

• Identifying tips for effective composition of visual content and speaker aids Handling Questions from the Audience • Explaining the importance of the question

and-answer session

• Responding professionally to questions from the audience

Managing the Presentation Environment • Describing the advantages and disadvantages

of different room setups

• Being able to anticipate, avoid and handle equipment problems

EXTRA

Your presentations will be recorded for playback and review . See for yourself what comes across to an audience . It’s a great way to get instant feedback and helpful recommendations . This recording is yours to keep .

WHO SHOULD ATTEND

Those who give presentations, speak in front of groups or sell ideas to others and have little or no presentation experience .

Transform yourself from inexperienced speaker to skilled presenter.

At this 3-day seminar, you’ll learn how to present your ideas with conviction,

control and poise—and without fear . You’ll gain the specific skills and direction you

need to become comfortable with your own presentation style . And you’ll receive

expert advice on how to handle especially challenging situations . Most importantly,

you’ll learn how to present by presenting .

FACULTY SPOTLIGHT*

Jill Bremer has appeared as a trainer and speaker for corporations and orga-nizations throughout the country,designing image and communication strategies for professionals from support staff to the top executives of Fortune 500 companies. She has served on the International Board of Directors for the Association of Image Consultants International and is also a member of the American Society for Training and Development, as well as the performing unions of Actors Equity Association, Screen Actors Guild and AFTRA.

Short on time?

Try our 1-Day Workshop!

Transform yourself from inexperienced speaker to skilled presenter.

In this 1-day workshop, you’ll learn to com-municate effectively and persuasively and become comfortable with your own style . Develop key presentation skills and learn how to present your ideas with conviction, control and poise—and without fear . Plus receive expert advice on how to handle especially challenging situations . Best of all, you’ll gain confidence by making presentations .

1-Day Workshop Classroom Schedule C 1

0.6 CEU $1,245/AMA Members $1,095 AMA Members save $150 Nov . 19 . . . Arlington, VA . . . 2868-GWF-00036 Dec . 18 . . . San Francisco, CA . . . 2868-GWF-00037 Feb . 9 . . . New York, NY . . . 2868-GWF-00039

NEW!

Presentation Skills Workshop

SEMINAR #2868

REGISTER TODAY! www.amanet.org/2868

1.8 CEUs/18 PDUs $2,195/AMA Members $1,995 AMA Members save $200 Nov . 2-4 . . . . New York, NY . . . .2519-GWF-01703 Nov . 4-6 . . . . Chicago, IL . . . .2519-GWF-01701 Nov . 9-11 . . . . Arlington, VA . . . .2519-GWF-01702 Nov . 30-Dec . 2 . . . . San Francisco, CA . . . .2519-GWF-01704 Dec . 2-4 . . . . Arlington, VA . . . .2519-GWF-01705 Dec . 2-4 . . . . Arlington, VA . . . .2519-GWF-01791 Dec . 7-9 . . . . Chicago, IL . . . .2519-GWF-01706 Dec . 14-16 . . . . New York, NY . . . .2519-GWF-01708 Jan . 20-22 . . . . San Francisco, CA . . . .2519-GWF-01711 Jan . 27-29 . . . . Chicago, IL . . . .2519-GWF-01710 Feb . 8-10 . . . . Arlington, VA . . . .2519-GWF-01718 Feb . 22-24 . . . . New York, NY . . . .2519-GWF-01714 March 14-16 . . . . Chicago, IL . . . .2519-GWF-01719 March 23-25 . . . . San Francisco, CA . . . .2519-GWF-01721

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Managing Chaos:

Tools to Set Priorities and Make Decisions Under Pressure

C L SEMINAR #2261

BENEFITS OF ATTENDING

• Identify, analyze and prioritize your work day • Allocate time and energy differently using a

daily action plan

• Manage your time better as you reassign priorities

• Remain focused and act more decisively when priorities shift

• Utilize the right tools to balance and manage tough choices

• Gently push back and manage expectations • Gain control over random demands and

negotiate more positive outcomes • Manage multiple projects with ease

TOPICS COVERED

Define Chaos Within Your Control • Identifying sources of workplace chaos • Understanding organizational challenges on

managers and employees

• Assessing the impact your decisions have on key stakeholders

Managing Chaos: Thinking and Decision Making

• Identifying real/root cause of a problem or issue

• Generating multiple, creative ideas quickly • Organizing ideas in order to firmly grasp

critical components of a problem • Applying one identification tool for analysis • Tools: Fishbone, mind maps, affinity diagrams

Priority Planning

• SWOT analysis: determining priorities • GAP analysis: assessing the current situation

vs . the desired outcome

• Risk analysis: evaluating impact and related risks

• Priority matrix: using importance and urgency model to determine and validate priorities Plan Daily Work

• Daily action plan: allocating time and energy for the most important priorities

• Time estimate: accurately estimating how long it takes to complete your critical tasks • Interruption log: identifying “necessary” vs.

“unnecessary” interruptions Assertive Communication

• Understanding assertive vs. strategic communication under pressure • Learning to respond assertively and

strategically when managing shifting priorities, interruptions and conflict

• Employing assertive responses no matter how manipulated or provoked you feel

Action Plan: Identifying and applying one or two tools most applicable to managing your workplace chaos

WHO SHOULD ATTEND

Anyone facing shifting priorities, expanding workloads, tight deadlines, organizational restructuring, multiple projects and increased uncertainty .

Manage unproductive confusion and disorder and transform chaos

into controllable challenges.

Are you facing piles on your desk? Conflicting demands on your time? Frequent

interruptions that throw you off track? Are passive responses, burnout and lack of

coaching and training contributing to the chaos? Could you be contributing to the

chaos as well?

In this seminar, you’ll discover tools (Fishbone, Affinity Diagram, Priority Matrix)

to plan your day and adjust to shifting priorities and demands with less stress and

greater clarity . You’ll practice managing interruptions from your boss, peers and

employees and learn how to be professional, strategic and assertive in solving

problems despite expanding workloads . You’ll leave knowing how to apply the

appropriate techniques to alleviate, clarify and eliminate chaos within your control .

FACULTY SPOTLIGHT*

Desiree Saddler has over 18 years’ experience in human resources, training and devel-opment. Prior career experi-ence was acquired through positions with FranklinCovey Co., Los Angeles Office of Education, Automobile Club of Southern California, American Red Cross, Nestlé USA, R&G Sloane Manufacturing, United Way, Inc. and Home Savings of America. Among her numerous certifications are national Instructor, American Red Cross and Certified Instructor, Achieve Global.

$1,995/AMA Members $1,795 AMA Members save $200 Nov . 5-6 . . . . Arlington, VA . . . .2261-GWF-00585 Nov . 16-17 . . . . Houston, TX . . . .2261-GWF-00549 Nov . 19-20 . . . . San Francisco, CA . . . .2261-GWF-00586 Nov . 23-24 . . . . Atlanta, GA . . . .2261-GWF-00587 Dec . 3-4 . . . . Chicago, IL . . . .2261-GWF-00590 Dec . 10-11 . . . . Arlington, VA . . . .2261-GWF-00592 Dec . 14-15 . . . . New York, NY . . . .2261-GWF-00594 Jan . 11-12 . . . . Dallas, TX . . . .2261-GWF-00582 Feb . 22-23 . . . . Chicago, IL . . . .2261-GWF-00602 March 10-11 . . . . San Francisco, CA . . . .2261-GWF-00603 March 14-15 . . . . New York, NY . . . .2261-GWF-00625 March 21-22 . . . . Arlington, VA . . . .2261-GWF-00607

Nov . 30-Dec . 9 . . . .2261-GWF-00584 Feb . 1-10 . . . .2261-GWF-00606

Recommended CPE Credit: 14 hours/Basic Prerequisites: Fundamental concepts of time management

Advance Preparation: Online pre- and post-assessment Delivery Method: Group Live/Group Internet-based Field of Study: Communication, Personal Development

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BESTSELLING COMMUNICATION SKILLS

BENEFITS OF ATTENDING

• Start and finish documents quickly and painlessly

• Write with greater clarity so your reader always understands you

• Arrange your ideas in a logical pattern • Get rid of “fluff” and produce more concise

content

• Approach writing tasks with confidence

TOPICS COVERED

Guidelines for Effective Business Writing • Principles that ensure effective business

writing

• The need for planning and establishing purpose

• How to meet the reader’s needs and expectations

• How to use techniques for overcoming writer’s block

Writing the First Draft

• Achieving clarity and precision in daily business writing

• The role of word choice

• How to construct sentences that are clear and direct

• How to use linking words and phrases in sentences and paragraphs

• Active and passive voice and parallelism • How to employ various patterns of organizing

information

Memos and Letters

• Guidelines for writing effective memos and letters

• The importance of opening sentences • How and when to use persuasive, positive

and negative words • How to use appropriate tone Composing Email

• Guidelines for writing effective email • The importance of subject lines

Editing and Proofreading the Final Version • How to recognize common proofreading

errors

• Techniques for effective editing and proofreading

• Methods for revising the first draft • How to avoid sexist or offensive language • Understanding oftenconfused words

WHO SHOULD ATTEND

Business professionals at any level, who need to save time by streamlining their writing process .

Note: If you wish to bring your own laptop to the semi-nar, a USB flash drive will be provided to each attendee and a printer made available, eliminating the need to write exercises in longhand . You may also choose to bring a sample writing piece and get one-on-one feed-back from your course leader .

$1,995/AMA Members $1,795 AMA Members save $200 Nov . 23-24 . . . . Arlington, VA . . . .2211-GWF-00660 Nov . 23-24 . . . . San Francisco, CA . . . .2211-GWF-00661 Dec . 7-8 . . . . Houston, TX . . . .2211-GWF-00663 Dec . 10-11 . . . . New York, NY . . . .2211-GWF-00664 Dec . 14-15 . . . . Chicago, IL . . . .2211-GWF-00665 Dec . 17-18 . . . . Los Angeles, CA . . . .2211-GWF-00662 Feb . 4-5 . . . . Arlington, VA . . . .2211-GWF-00672 Feb . 29-March 1 . . . New York, NY . . . .2211-GWF-00673 March 3-4 . . . . San Francisco, CA . . . .2211-GWF-00677 March 14-15 . . . . Chicago, IL . . . .2211-GWF-00670

Tuesday and Thursday 2-5 pm ET

Nov . 10-19 . . . .2211-GWF-00659 Jan . 19-28 . . . .2211-GWF-00667 March 8-17 . . . .2211-GWF-00674

Advance Preparation: None

Delivery Method: Group Live/Group Internet-based Field of Study: Communication

Take the strain out of composing any kind of document.

Would you like a quick, easy and painless method for composing documents—

letters, memos, reports, proposals and performance appraisals—in an organized

format? Now you can streamline the writing process and save time by focusing on

what to write—instead of how to write it .

FACULTY SPOTLIGHT*

Dr. Salvatore J. Iacone special-izes in designing and conduct-ing business and technical writing and editing seminars for major corporations, govern-ment agencies and universities, including IBM, Verizon,Duracell, Georgia Pacific and Honeywell. He is the author of several books, including Write to the Point: How to Communicate in Business with Style and Purpose.

“

AMA’s 2-Day Business Writing Workshop is a great refresher

on the elements that create efficient business communications,

including grammar, balance, tone, and writing for the many

varieties of readers with whom we communicate daily.

”

—Jason B.

AMA’s 2-Day Business Writing Workshop

C L SEMINAR #2211

9 #

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10 #

Communicating Up, Down and Across

the Organization

C L SEMINAR #2203

BENEFITS OF ATTENDING

• Analyze your audiences and situations and plan your message

• Create processes to frame your message to specific audiences

• Apply strategies to influence and motivate others throughout the organization • Understand how communication can impact

how much influence you have

• Exhibit a strong sense of selfconfidence with your peers, direct reports and managers

TOPICS COVERED

Solving Real Workplace Communication Issues

• Recognizing the role of communicating in developing influence and improved productivity

• Identifying your specific workplace up/down/ across communication challenges as focal points

Putting the Best “You” Forward

• Exhibiting a strong sense of confidence and external image

• Creating and maintaining trust and credibility with others

• Applying strategies to build and use rapport and identification with colleagues

Targeting Your Message to the Situation • Identifying the best uses of various

communication technologies

• Adapting messages to situational dynamics • Planning effective messaging in teams when

up/down/across members are present Framing the Message

• Applying messageframing strategies to create an open and responsive communication environment

• Assessing influencing preferences and situational needs to impact personal persuasive ability

• Practicing how to deliver messages that promote clear and productive communication Motivating and Influencing Throughout the Organization

• Building productivity by applying up/down/ across motivational communication strategies • Evaluating and practicing various motivational

and presentation formats

WHO SHOULD ATTEND

Business professionals who speak to audiences across organizational boundaries .

$2,095/AMA Members $1,895 AMA Members save $200 Nov . 19-20 . . . . Las Vegas, NV . . . .2203-GWF-00423 Nov . 30-Dec . 1 . . . . Arlington, VA . . . .2203-GWF-00404 Dec . 3-4 . . . . Chicago, IL . . . .2203-GWF-00407 Dec . 7-8 . . . . New York, NY . . . .2203-GWF-00405 Dec . 17-18 . . . . San Francisco, CA . . . .2203-GWF-00406 Jan . 28-29 . . . . Los Angeles, CA . . . .2203-GWF-00408 Feb . 1-2 . . . . Atlanta, GA . . . .2203-GWF-00443 Feb . 22-23 . . . . New York, NY . . . .2203-GWF-00410 March 10-11 . . . . Arlington, VA . . . .2203-GWF-00412 March 21-22 . . . . Chicago, IL . . . .2203-GWF-00426

Nov . 2-11 . . . .2203-GWF-00401 Feb . 1-10 . . . .2203-GWF-00409

Advance Preparation: Online pre- and post-assessment Delivery Method: Group Live/Group Internet-based Field of Study: Communication

Get heard—regardless of where you sit in the organization.

It can happen at a moment’s notice: you need to communicate a new idea to

senior managers, influence your colleagues to support your proposal or inspire

direct reports to make a change . Are you prepared to communicate with anyone

in your organization? Do you know how to analyze your audience? Can you

frame your message so that people feel connected to you?

You’ll focus on the specific communication skills and competencies necessary to

build mutual understanding and connectivity with others, regardless of your role .

You’ll also discover influence strategies and learn how to critically evaluate each

unique communication event .

“

Really valuable course. Lots of insights into the various things to consider when communicating

with colleagues—and brought together in a very practical way. The opportunity to try out new

skills and approaches within the actual course was welcomed. I’ve already been able to put things

learned into practice.

”

—Clare G.

AN AMA BLENDED LEARNING

SEMINAR

FACULTY SPOTLIGHT*

Laura Jacob specializes in help-ing organizations and employ-ees get the most out of their relationships with each other. She has worked with such organizations such as GE, Perot Systems and UBS. She also serves as adjunct faculty at the University of Phoenix in Norwalk, Connecticut and has a number of certifications.