Person Specification (Knowledge, Skills and Experience)

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UnitingSA Page 1 of 5

Business Analyst, Aged Care Development March 2021

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Job Description

Job Title: Business Analyst, Aged Care Development

Role Purpose This role is to provide support to the Aged Care team with the

implementation and coordination of projects. In this role, you will ensure compliance to all quality goals, and includes the delivery of Aged Care analytics, systems, standards and processes to assist and support the team to achieve the business objectives.

Reports to: Manager, Aged Care

Development

Direct

Reports: Nil

Business Unit: Aged Care Award Level: Non award

Office Location: 70 Dale Street HR Approval

Date: Internal Relationships:  Aged Care Team

 Site Management Teams  Business Analysts

 Aged Care and Community Services Management Teams

 Information technology department

 Corporate Quality, Risk, Strategy and Service Improvement Teams External Relationships:  Roster On  Accreditation Agency  IT providers (LeeCare)

Person Specification (Knowledge, Skills and Experience)

Qualifications

 Qualification in relevant discipline

 Trained in the use of complex and multi-dimensional information management systems

 Current Police Check and NDIS National Check (or willing to obtain)

Experience

 Experience in the review and mapping of business processes and systems

 Experience in the use of database systems (LeeCare, Technology One desirable)

 Demonstrated experience in the application of aged care accreditation standards and auditing processes

 Experience in the auditing of data within systems and improving its functionality

 Advanced spreadsheet skills utilizing Microsoft Excel, (Excel One would be advantageous)

 Proven experience in the development of Dashboard reporting using business intelligence systems (eg Microsoft: PowerBI)

 Ability to manage projects and develop strategies to implement change management.

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Version: 01 Skills & Knowledge

 Report writing skills to a high standard

 Extensive working knowledge of the Aged Care Accreditation Standards  High level computer skills in Microsoft Office, Lee Care Platinum5

Software applications

 Extensive knowledge of ACFI submission and validation process  Ability to run to a schedule and meet strict deadlines

 Outstanding analytical skills.

Job Function Details

Customer

Service

10%  Work closely with Aged Care team members and provide support when required

 Identification of opportunities to utilize technology to streamline processes and ensure accuracy

 Provide training and support to Aged Care and other teams in the utilization of systems, dashboard to enhance performance Project

Co-ordination

30%  Provide support to the team in the identification of projects

 Development or review of current process maps to enhance workflow and incorporate system utilization to create efficiencies when required  Development of project scopes and business cases where appropriate  Development of materials, tools and resources

 Co-ordination and administration of all elements until project completion

 Working closely with the Business Analyst team to ensure consistency. Quality System 30%

 Provide support to ensure a high level of quality assurance and continuous improvement systems and processes

 Ensure that all appropriate records are maintained in a timely and accurate manner

 Assist with the collation and analysis of feedback from residents, families, staff and stakeholders

 Actively participate in Quality & Planning Meetings

 Maintain quality risk management profile across UnitingSA Aged Care  Support meaningful reporting processes for all risk and quality

management systems on a monthly basis and as required

 Input into the review, development, update and implementation of procedures and guidelines for aged care sector of the organisation  Work collaboratively with SOM’s and quality committees to ensure the

clinical quality and education system is maintained and monitored  Assist in the development and implementation of internal auditing processes to ensure practice in accordance with current clinical best practices and aged care accreditation standards

 Attend service Quality and Planning Meetings and advise stakeholders on compliance and monitoring strategies

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Version: 01 System

functionality

20%  Support the review of existing system use and capability and develop a system

 Implement improved functionality of the system

 Identification of integration between systems and development, testing and delivery of functioning interfaces including new and legacy systems  Development and testing of process/workflows

 Undertake user acceptance testing activities

 Configuration and ongoing management of security, delegation and authority levels within the system

Reporting, & Business Intelligence

10%  Assist in the development of and provision of weekly, monthly and yearly reports to ensure quality in data is maintained

 Review current reports within Aged Care Management system  Determine Aged Care reporting requirements and develop new or

enhance existing reports

 Conduct Audit reports of data to streamline and make changes where necessary

 Development of other reports as requested

 Working closely with the Development of Business Intelligence and reporting tools including Dashboard and Smartsheet reporting.

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Competency Profile

Competency Level Behaviours

Written

Communication

Function  Writes a range of communications using appropriate grammar  Writes a range of communications using appropriate vocabulary  Writes a range of communications in a clear and succinct manner  Prepares a range of written communications conveying ideas and

information in a convincing manner

Behaviours may be directed at the preparation of the following documentation:

 Management reports

 Internal/external correspondence  Responses to complaints

 Internal management  Reports (eg. profit & loss)  Email correspondence  Proposals/submissions

 Policies, procedures & protocols

 PowerPoint presentations and the use of other software aids Results

Orientation

Self  Displays drive to meet objectives and standards

 Identifies alternate possibilities when faced with obstacles to ensure task completion

 Maintains a focus on tasks that require considerable effort  Completes tasks within designated timeframe despite obstacle  Perseveres with routine and repetitive tasks without sacrificing quality

or excellence Decision

Making

Self  Makes decisions in situations that are fairly well defined or specific in scope

 Makes decisions that impact own area of responsibility

 Weighs up alternatives according to their likely impact on self and role responsibilities

 Weighs up alternatives according to their likely impact on immediate others

 Makes decisions in a timeframe appropriate to the work goal  Readily makes decisions when faced with unfamiliar circumstances  Makes decisions in situations that are fairly well defined and quite

broad in scope

 Makes decisions that impact the team/function

 Weighs up alternatives according to their likely impact on the team/function

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Version: 01 Impact and

Influence

Self  Utilises reason, data, facts and figures to express ideas and opinions  Provides well-reasoned arguments

 Presents features and benefits of an idea, plan, product or service  Persuades in a manner that is appropriate to the needs of the

recipient

 Identifies points of agreement and/or disagreement  Clarifies understanding

 States own point of view clearly whilst acknowledging and respecting the views of others

 Seeks commitment

 Ensures individuals/team acknowledge and respect the views of others during negotiations

 Gathers support from individuals/team or relevant others regarding own idea/position

 Uses experts or other third parties to influence

 Demonstrates an understanding of different communication styles whilst maintaining feelings of goodwill

 Anticipates and prepares for others' reactions/agendas Includes all Self behaviours

Planning and Organising

Function  Plans and prioritises own tasks and activities  Establishes short-term plans

 Organises resources and activities to meet short-term plans  Recognises the need to commit plans to deadlines

 Meets established deadlines

 Plans and prioritises team activities and deliverables  Establishes short-term and medium-term plans

 Organises resources and activities to meet short-term and medium-term plans

 Applies foresight and plans for contingencies

 Provides clear instructions regarding the responsibilities and accountabilities of team members

 Work to priorities

 Meets team/functional deadlines Customer and

Client Orientation

Self  Follows through on customer/client enquiries, requests or complaints  Keeps customer/client up-to-date regarding progress

 Distributes useful information to the customer/client

 Determines the needs of the customer/client through probing and listening

 Provides friendly, helpful service to the customer/client

 Ask clarifying questions to customer/client to ensure understanding  Offers appropriate solutions to the customer/client

 Prioritises work goals that impact the customer/client directly  Diffuses customer/client problems

I have read and understand the requirements of this position: