Information Resources and Technology

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Information Resources and Technology

Deep Dive – IRT Overview and

Online Learning Ecosystem

John A. Bielec, VP/CIO

March 2014

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IRT Quick Facts

SMALL+EFFICIENT AS COMPARED TO PEERS

 82.46 Drexel-funded FTE

 Lowest $/student ratio and highest student/staff ratio vs peers

$33M 10YR EXTERNAL REVENUE GENERATION

 Adds Revenue Diversity – IT services for other schools

 Internet2 access to 14 universities of PASSHE

 Funds 15 net FTE staff as a direct benefit to Drexel

CLASS-LEADING NETWORK SERVICES

 Drexel/CMU partnership one of 20 direct links to Internet2

 Only Internet2 “Innovation Campus” in northeastern U.S.

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Core Enterprise Systems

QUICK FACTS

 Over 170 active projects across the university

 In 2013, performed 51 upgrades and 81 implementations,

including Advisor Tracking System, TouchNet, Drexel Central, Inside Track and DragonDrive

KEY PROJECTS AND INITIATIVES

 Co-chair Data Warehouse/Governance Committees

 Implement Course Signals, Pyramid and Blackboard

Analytics for Learn to assist in retention

 Co-chair search for combined CRM solution for DU and DeL

 Support SLM Admissions Selection metrics and processes

 Investigate/implement procure-to-pay platform, parking

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Core Technology Infrastructure

QUICK FACTS

 Manage 700+ servers, 1,250,000 GB storage, 5,000 phones,

24,000 network jacks, 2,500 wireless access points

 Run university and departmental websites, DrexelOne, email,

calendar, and help support all major campus applications

 Created DiscoverDrexel portal and DrexelOne Mobile app

KEY PROJECTS AND INITIATIVES

 Cyber Security strategy and implementation

 On- and off-campus network infrastructure expansion

 Move to virtual+cloud environments for computing+storage

 Expand and improve web engagement: personalized portals

to strengthen relationships and drive admit conversion rates

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Instructional Technology Support

QUICK FACTS

 100% courses are online-enabled

 14 million log-ins to Learn in 2013

 Support technology use throughout University user community

KEY PROJECTS AND INITIATIVES

 Support and foster use of Bb Learn and extended ecosystem

 Deliver exemplary customer service, e.g., support growth by

installing equipment in new, renovated, or relocated offices

 Lead and guide individuals and groups with collaboration tools

─ SharePoint for intranet-type applications, Sitecore for public-facing websites

 Provide state-of-the-art event capture, editing, archiving, and

streaming of live events and streaming of cataloged videos

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IT Strategic Agenda

An achievable, short-term, “Strategic IT Agenda” founded on core assumptions, along with ongoing academic and business enterprise fine-tuning

processes regarding IT initiatives and priorities, are critical to aligning the University’s Information

Technology Strategy with institutional goals.

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Shared Governance: Fine-tuning

the IT Strategic Agenda

MONTHLY SCHEDULED EXECUTIVE BRIEFINGS

 Provost and Senior Vice Presidents

ACADEMIC COMPUTER ADVISORY COMMITTEE

 Faculty member from each College including Medicine invited

LEADERSHIP FOR ONLINE LEARNING COUNCIL

MONTHLY ENTERPRISE SYSTEMS COMMITTEE

 Representative from each major business area

AD HOC BRIEFINGS, COMMITTEE PARTICIPATION

 Cabinet, Provost, Deans, Library and others

LEADERSHIP/PARTICIPATION - SIGS

 College IT Professionals; URCF, Web Users, ExCITe Center,

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Deep Dives

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ONLINE LEARNING ECOSYSTEM

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CYBER SECURITY AND DATA PRIVACY

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Teaching and Learning Ecosystem

Overview

INSTRUCTIONAL DESIGN CONTENT CONTEXT QUALITY MARKETING ADMINISTRATION REGISTRATION SAR

Deployment

IRT

University/DeL

Development

Faculty DeL College IRT

Support

ENTERPRISE IT ARCHITECTURE INFRASTRUCTURE REDUNDANCY STANDARDS

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Teaching and Learning Ecosystem

with Departmental Engagements

Vision & Strategy

Provost ‐OLC

DeL ‐ Deans

Opportunity &

Capabilities Analysis

Del ‐Provost

Business & Financial

Modeling

CFO ‐Provost ‐DeL ‐

Deans

Operations Design &

Reporting

DeL ‐Provost ‐IRT

Management &

Governance

SCAA ‐DeL ‐ Deans

Program Design

Colleges / Schools*

Faculty Training & Dev

Colleges / Schools*

‐IRT

Instructional Design

Colleges / Schools*

Course Dev & Delivery

Colleges / Schools*

‐IRT

Faculty Support

Colleges / Schools*

‐IRT

Solution Design &

Development

IRT ‐Provost

Learning Management

Systems & Partners

IRT ‐Provost

Social Learning &

Collaboration

IRT ‐Provost

Systems Integration

IRT

Security & Compliance

IRT

Market Research

EM ‐DeL

Brand & Marketing

Strategy

UC ‐DeL

Creative Development

Acad. Units ‐DeL

Promotion & Lead

Generation

EM ‐DeL

Admissions Support &

CRM

IRT ‐EM ‐ DeL

Enrollment & Financial

Aid Support IRT ‐ EM ‐DC Registration & Orientation Support IRT ‐DeL ‐DC 24X7 Help Desk IRT ‐ DSS

Retention & Student

Success

Acad. Units ‐DeL ‐DC

Career Placement

IRT ‐SCDC

*The academic units vary widely in this area, but regardless, all have access to the OLT, the OLC, and attendant resources, advice, and expertise. DC: Drexel Central, AIS, Registrar, SFS

DeL: Drexel eLearning/Drexel Online

EM: Enrollment Management IRT: Information, Resources, & Tech.

Provost including IRAE, BP&A, OLC, AARD SCAA: Faculty Senate

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Teaching and Learning Ecosystem

with Products

Vision & Strategy

SharePoint

Opportunity & Capabilities Analysis

adAstra

Business & Financial Modeling

Hyperion Financial

Planning

Operations Design & Reporting Pyramid EPM11 Management & Governance SharePoint Program Design

Faculty Training & Development Cornerstone Camtasia Instructional Design Quality Matters Course Development & Delivery Learn Faculty Support Collaborate Learn

Solution Design & Dev

Academic Sandbox Building Block SDK

Learning Management Systems & Partners

Bb Learn

and other Products

Social & Collaboration

Learn SharePoint

Collaborate

ConnectYard

Systems Integration

Blackboard Ellucian

Security & Compliance

Sophos EPM11

Market Research

Bb Analytics EPM11

Brand & Marketing Strategy

Sitecore SharePoint

Creative Development

Sitecore

Promotion & Lead Generation

RightNow SalesForce

Admissions Support & CRM

RightNow Banner

Enrollment & Fin Aid

RightNow Banner Nolij Registration & Orientation Support Nolij RightNow Banner 24X7 Help Desk RT ‐ DSS

Retention & Student Success

AEFIS Course Signals A4L Faculty Feedback

Career Placement

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Example of Product Dependency

Academic Year 2012-2013

100% courses are online enabled

53% of all courses use Learn

5% of all courses are hybrid

12% of all courses are online

78% of Learn‐activecourses‐Drexel

22% of Learn‐activecourses – DeL

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Examples of Product Functionality

 Learn: content – resources – assessments – engagement

 SharePoint: collaboration – file sharing – discussions

 Collaborate: synchronous engagement with students

 Turnitin: check originality – mark-up – peer evaluation

 Learn Mobile: check grades – receive alerts – participate

 Connect Yard: use social media tools with Learn

 Course Signals: track student engagement – retention

 Respondus: create tests – Lockdown Browser – Monitor

 Analytics: dashboards – reports – drill-downs – usage

 Qualtrics: surveys

 D1M: review rosters – email students – contact advisors

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OVER 700 SERVERS AND 1.25 PB STORAGE

 Clouds and virtualization stabilizing server growth

 61% compound annual storage growth

VERY HIGH-SPEED NETWORK

 50 Gbps for Internet (≈5,800 homes)

 100 Gbps for research (≈12,500 homes)

 20-160 Gbps redundant facility links

Large Server, Storage,

and Network Infrastructure

Korman Center 3ROX Research Secondary Internet Comcast Internet PennREN Research Data Centers Buildings & Med URCF Sci. DMZ Primary Internet 401 N Broad Calhoun Hall Internet2 Research Data Centers Ser‐ vers Storage (TB) Prim Bkup Korman 550 530 70 URBN 210 375 250 Total 760 1,260 TB

Information Resources and Technology