Business integrated Communication Solution (BiCS) Release 2.2 What s New? Solution Presentation

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Business integrated Communication Solution (BiCS)

Release 2.2 – What’s New?

Solution Presentation

Application Softare Group

Apr 2010

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Preamble

Disclaimer

This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the

information contained in this documentation, this documentation is provided “as is” without any warranty whatsoever and to the

maximum extent permitted.

In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this document and

the products it describes at any time without notice or obligation.

History

Edition 1 Apr 2010 - creation of the document

Edition 2 May 2010 – Update & delivery

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Content

1. BiCS 2.2 Release update

2. OmniTouch Instant Communication Suite 6.1 Build 100b

3. OmniPCX Enterprise 9.1

4. Server Evolutions

5. Redundancy Evolution

6. Migration Evolution

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Business integrated Communication Solution (BiCS)

Fully featured communication solution

Pre-integrated, on a single industry standard server

OmniPCX Enterprise telephony

OmniVista 4760 Management

OmniTouch Unified Communications Suite

OmniTouch Standard Edition Contact Center

Including Supervisor and Agent

OmniTouch 8450 Fax server

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BiCS release 2.2 – Application Release Update

Applications updated to the latest feasible release version

Operating systems updated

New Applications and virtual machines added

AS REMINDER

BiCS Release 2.1

4 Virtual machines

Applications were:

OmniPCX Enterprise R9.0

OmniVista 4760 R5.1

OmniTouch UC R6.0

VMware Server 2.0.2

Virtual Machine

OmniPCX

Enterprise

Release 9.1

Virtual Machine

OmniVista

4760

Release 5.1

+

CC

agent

Server

Release 9.0

Virtual Machine

OmniTouch

8660

My Teamwork

IM and Presence

ACS8.0

Virtual Machine

OmniTouch

Instant

Communications

Suite 6.1

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2

OmniTouch Instant Communication Suite

Release 6.1 Build 100b

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ICS Release 6.1-Build 100b – New features available with BiCS

For the Personal Computer

Microsoft Windows 7 32Bits (Professional & Ultimate Editions)

Microsoft IE8 (XP/Vista/Seven)

Desktop Citrix XenApp 4.5 (formerly Presentation Server 4.5) and 5.0

For Microsoft Office Communicator 2007 R1

Telephony presence, click-to-call

For Mobile Devices

Apple iPhone 3G/3GS

Microsoft Windows Mobile 6.1

Google Androïd (under control)

For Desktop Sets & Telephony server

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Considerations / Restrictions

Citrix Support

Stand Alone ICS requires 6.1-101b version to support Citrix, but is available on

100b on BiCS

ICS 6.1 Restrictions

No media server embedded (No VxML or TTS,)

OmniTouch 8440 NOT embedded within ICS 6.1

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2

a

Business Continuity

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• Application

Servers

• Presentation

Servers

••

Data Center

••

Desktop,

••

Laptop

• Client/Server

• Custom apps

• Web apps

• Application

interfaces

(UI’s)

• Applications

are centralized

in the Data

Center

• Citrix XenApp™ is the on-demand application delivery solution that enables any Windows

application to be virtualized, centralized and managed in a datacenter and instantly

delivered as a service to users anywhere on any device.

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Citrix XenApp support (2/4)

XenApp can either host applications on central servers and allow

users to interact with them remotely (online application delivery)

or stream and deliver them to user devices for local execution

(offline application delivery). Type of application to publish

(share) with Citrix XenApp are as follows:

Server desktop

Content

Application

– Accessed from the server

– Streamed if possible, otherwise accessed from the server

– Streamed to client

Server desktop

is the only option supported for Instant

Communications Suite R6.1 applications.

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Citrix XenApp support (3/4)

OmniTouch 8400 Instant Communications Suite R6.1 supports the

running of following applications/integrations within a Citrix

XenApp 4.5/5.0 environment:

My Instant Communicator

Web applications for telephony, call routing, messaging and teamwork services

Microsoft Outlook 2003 and 2007 integrations

Microsoft Office Communicator 2007 R2 integration

IBM Lotus Notes 8.x integration

IBM Lotus Sametime 8.0.x integration

Unsupported features:

Voice over IP communications

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Citrix XenApp support (4/4) : Hardware & Software requirements

Supported versions:

– XenApp 5.0

– XenApp 4.5 (formerly Presentation Server 4.5)

(Versions of Citrix XenApp prior to Version 4.5 are not supported)

Software prerequisites:

– XenApp 4.5 (Presentation Server 4.5) for Windows Server 2003

– XenApp 5.0 for Windows Server 2003 and 2008

Hardware prerequisites:

– The XenApp server must have enough CPU, RAM, disk space and network bandwidth for

each concurrent user. Performance depends on the tasks that are being performed,

and on the hardware, software and networking setup. Refer to the Citrix guidelines.

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Support of Microsoft Windows 7 64-bit (Professional and Ultimate

editions)

For My Instant Communicator, Web applications, Microsoft and IBM integrations

(Outlook/Office Communicator, Lotus Notes/Lotus Sametime)

Browsers supported:

– Microsoft Internet Explorer 7 and 8

– Mozilla Firefox 3.0

4980 Softphone is not and will not be supported on Windows 7

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2

b

• User Applications

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Free Desktop application compatibility (1/2)

Free Desktop Application

User web

access

OmniPCX Enterprise

management

IP Touch

interface control

XML Services Framework Middleware

OmniTouch 8400 Instant Communications Suite

Virtual Machine

Hardware

OmniPCX Enterprise

Communication Server

8 Series desktop phones

Personal computer

• Alcatel-Lucent Free Desktop

application is built on top of an

Alcatel-Lucent XML services

framework middleware. This

software application must be

installed on a dedicated machine .

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• OmniPCX Enterprise

• Communication server

Free Desktop application compatibility (2/2)

• 1 Server for:

• OmniTouch 8400 ICS

• Or

• OmniTouch 8410 ICWS

• Or

• OmniTouch 8440 MS

• Free Desktop application

+

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2

c

• My Instant Communicator for iPhone, Windows Mobile and

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My Instant Communicator mobile edition

Extends IP Telephony systems to cellular coverage zones and leverages existing wireless LAN

(WLAN) infrastructure to reduce on-site/off-site mobile communication costs.

Empowers mobile users with advanced communications functions (e.g. media blending, rich

presence, directory lookup, device handoff, Voice over WiFi, etc.) through business services

from the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite.

Delivers unified communications services to a wide range of single-mode (cellular) and

dual-mode (Cellular/WiFi) devices:

– Research in Motion (RIM) BlackBerry

– Nokia Eseries

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Key features, key benefits

Key features

Key benefits

Borderless office

Users have unified communication capabilities

everywhere (on-site and off-site) so they are able to get

business notification events (voice mail, callback

request, missed call) and access to enterprise-grade

voice services (e.g. corporate directory, telephony

presence, instant messaging and

collaboration/conferencing) regardless of location

Increase first-call resolution

• _{Single business number: Avoid wasting time by having}

one number that automatically follows a user across

multiple phones (fixed and Smartphone)

• _{Media blending: Provides additional media options for}

answering a call such as email or instant messaging

Control/reduce costs

• _{Cellular: Significantly reduce Smartphone costs with}

savings on long distance calls

• _{Wireless LAN: Use WiFi when at the office or at home}

Native design integration

Easy to learn (time saving), easy to use

Secure and reliable

Secure VPN or Reverse Proxy connection to get and use

information residing in the corporate network

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Features set (1/3)

My Instant Communicator

BlackBerry

Nokia

Eseries

iPhone

Windows

Mobile

Android

Single business number

(one phone number, single identity)

Single business voicemail box

Business caller identification

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Business and private lifestyle management

Make a call

• Using the internal extension dialing plans

• From the local contact list or corporate directory

• From the business call history

• From the voicemail interface

• Towards the company switchboard operator

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Incoming call services

(when phone rings)

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Features set (2/3)

My Instant Communicator

BlackBerry

Nokia

Eseries

iPhone

Windows

Mobile

Android

Voice over WLAN

(two-way automatic roaming and handover)

Presence

• User presence

• Phone presence

Media blending

(voice, instant messaging, email)

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Directory lookup

(local and corporate contacts)

Visual voicemail

(display and manage your voice messages similar to

email)

Notifications at a glance

(voice messages, callback requests, missed

calls)

Business call history

Buddy list

(personal contacts list)

Instant conference

(set up and join conference calls instantly,

anywhere)

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Instant messaging

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Features set (3/3)

My Instant Communicator

BlackBerry

Nokia

Eseries

iPhone

Windows

Mobile

Android

Automatic fallback

(keep voice services when data channel is off)

Secure access to the enterprise

• _{Virtual Private Network (VPN)}

• _{Reverse Proxy (TLS encryption)}

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Minimize international calling expenses

(by routing

international calls over the enterprise network)

Support of a large range of mobile devices for use of

existing mobile deployments

Application management

(software download over-the-air, remote

configuration and provisioning)

Multi-language application

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BlackBerry Graphical User Interface

Call by number and

lookup area

Missed calls and

callback requests

Visual voicemail

Call history

Additional telephony services

(call voicemail, call attendant)

Call forwarding,

dual-ring on/off

Results list

Refer to the User Guide

for full details

Flash Demo verfügbar in deutsch für 5 Smartphones:

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iPhone Graphical User Interface

Refer to the User Guide for full details

Alerts

Callback requests

Visual voicemail

Call history

Call voicemail,

call attendant

Call forwarding,

dual-ring on/off

Missed calls

Settings

lookup

Local

contacts

Dial a

number

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Windows Mobile Graphical User Interface

Call by number and

lookup area

Missed calls,

callback requests,

call history

voicemail

Visual

Additional

services

(context

Call forwarding,

dual-ring on/off,

user presence

Results list

User log

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Android Graphical User Interface

Refer to the User Guide for full details

Call by number and

lookup area

Missed calls,

callback requests,

visual voicemail

Call forwarding,

dual-ring on/off

Call history

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System requirements

Cellular networks

2G/2,5G/3G+

WLAN infrastructures

Aruba Networks (from OS 3.3 on)

Cisco (based on Cisco Compatible Extensions, version 3 or 4)

Reverse Proxy

ProxySG appliances from Blue Coat

VPN Gateway (when using Nokia devices)

Alcatel-Lucent Brick

Any gateway supported by Nokia Eseries devices

BlackBerry Enterprise Server (for BlackBerry

devices only)

Version 3.6 or later

Directories

LDAP version 2 or 3, Microsoft Active Directory

Provisioning (users with mobile services)

Depends on already declared users (1 mobile user require 1

dedicated declared user).

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Device requirements

Devices

BlackBerry

Requires BlackBerry Device Software version 4.2.1 or later

Support of a large range of models: Storm, Bold, Tour, Curve,

Pearl… (refer to the feature list document)

Nokia Eseries

E51, E63, E66, E71 and E90

E52, E55, E72 and E75 coming soon

iPhone

3G, 3GS

Windows Mobile

6.1 Professional Edition (version 6.5 end of Q1 2010)

Tested on HTC Touch Diamond2 and HTC Touch Pro2

Android

OS 1.5+ and 2.0

HTC Hero, HTC Magic, HTC Dream

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My Instant Communicator - 1 user license (Ref 3BA09105JA

)

A Remote Extension license is required on OmniPCX Enterprise side

My Instant Communicator Mobility pack – 1 user license (Ref 3BA00734AA)

Includes a My Instant Communicator + Remote Extension license

1. User or

Pack

2. Choose

the platform

Licensing model

BlackBerry (Ref 3BA09239JA)

Nokia SW ID (Ref 3BA09240JA)

iPhone SW ID (Ref 3BA09242JA)

Windows Mobile (Ref 3BA09238JA)

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OXE Release 9.1 New features available with BiCS

OXE 9.1 features inherited from Winter & Spring offer in a single step:

New VoIP boards (including encryption)

LLDP-MED, WLAN4.2

Arabic localization, SBC 5.2.x

PCS download enhancement

G722WB

SLI-2 boards

Loudspeaker announcement

Cellular VM detector timer

Free Desktop enhancement

SIP trunk enhancement

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3

a

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Hardware: New VoIP boards (1/4)

GD-3, GA-3, PowerMex & INTIP3 to replace GD, GA, MEX & INTIP2 boards

Same level of service/ characteristics:

10/100 BT, Half/Full duplex management, QoS, VLAN

H323 compatibility

Daughter board to support VoIP codecs (G711, G723, G729), all framings, echo

canceller, VAD, Modem/fax transparency, Fax T38

VoIP Call Detail Recorders

Audio conferencing (3 parties and N parties)

Management of country parameters (GD only)

Voice Guide and DTMF receptors management

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Hardware: New VoIP boards (2/4)

GD-3, GA-3, PowerMex & INTIP3 to replace GD, GA, MEX & INTIP2 boards

New characteristics:

1G BT Ethernet interface

Embedded voice and signaling encryption (refer to one of the next slides)

Number of VoIP DSP resources (ARMADA daughter board common for both

hardware)

Per INTIP3 board

– 30, 60, 90 or 120 channels for INTIPA (with embedded encryption, limitation to 30 and 60

channels)

– 30 or 60 channels for INTIPB

Per GA3 and GD3 board (with or w/o embedded encryption)

– Refer to next slide. Includes VoIP channels, 3-way/ N-way party conference and Voice

Guides (configuration dependant)

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Hardware: New VoIP boards (3/4)

GD-3, GA-3, PowerMex – New characteristics:

Add daughter board VoIP

channels

N-way conferences

Voice

Guide

accesses

3-way conf

DTMF/ Q23

receivers

GD-3 mix

No

15 1x7, 2x7, 3x7, 4x7 or

1x15, 2x15 or 1x30

16

24

16 No

30

0

16

24

16 Yes

45 1x7, 2x7, 3x7, 4x7 or

1x15, 2x15 or 1x30

16

24

16 Yes

60

0

16

24

16 GA-3 N-conf

No

0 4x7 or 2x15 or 1x30

16

3

0 GA-3 mix

No

15 1x7, 2x7, 3x7 or 1x15

16

3

0 No

30

0

16

3

0 Yes

30 3x7, 4x7, 2x15 or 1x30

0

0 Yes

45 1x7, 2x7 or 2x15

0

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Hardware: New VoIP boards (4/4)

General Notes

INTIP2 has to be used for “IOIP functions”

“No RTP direct” mode and “transit” (INTIP) is no longer supported

New boards are not compatible with previous VoIP daughter boards (MADA3 or GIP6)

Mixture of previous and new boards (GA3, GD3 and PowerMEX) is not authorized in the

same common hardware Media Gateway

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3

b

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Embedded firmware for Voice and signaling encryption

In order to secure the communications (voice and signaling) of Media Gateway

(Crystal or Common Hardware), it was necessary to insert a MSM box between

the GD/GA/INTIP and the LAN network

On new VoIP boards, a “software” solution can be deployed to avoid adding the

MSM hardware cost and associated serviceability costs

The « software MSM » is used

– to protect the IP signaling link (IP Link) between the Com Server (through the SSM-RM,

mandatory) and the Media Gateway, with authentication and integrity, in order to

protect the availability of MG against MIM attacks.

Additionally the IP link is also encrypted to protect against sniffing

– To encrypt voice though SRTP

It uses SHA-1 as an integrity method with SSM-RM box (in front of Com Server)

• IP

• Com Server

• SSM-RM

• Encrypted Signaling

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IP corporate

network

SSM-RM

MSM-RM

Secure IP Touch

SSM-RM

Main

Standby

WAN

Medium Remote Site

IPMG

with legacy boards

IPMG with PCS

IPMG with INTIP3 boards

softMSM

MSM-RM

softMSM

IPMG with legacy boards

IPMG with GD3 boards

Small Remote Site

Alcatel-Lucent overlay security solution architecture IP Touch Security

Solution (with Thales partnership)

Signed configuration database

Signed binaries

Geographic redundancy

High Availability

Embedded encryption

Alcatel-Lucent

BiCS

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OmniPCX Enterprise R9 certified common criteria – May 2010

• OmniPCX™ Enterprise CS is certified EAL 2+

#1 IP telephony server to reach this security level

Tests done by a government agency

• Source:

http://www.commoncriteriaportal.org/

(44)

Encryption limits & consideration

Embedded Voice & signaling encryption is not compatible with Passive Com Server

In case of adjunction, encryption has to be “activated” for all boards belonging to the

same Crystal or grape of Crystal: INTIP3 with softMSM and INTIP2 with MSM box.

Idem with Common Hardware: SoftMSM encryption has to be activated on all GD3 and

GA3 of the Media Gateway.

Pricing policy depends on number of Media Gateways, mixed boards and number of

boards per Media Gateway: refer to Actis rules and/or Pricing Catalogue.

Specific Encrypion offer available for BiCS. Discounted SoftMSM licenses for BiCS Specific

SoftMSM license for BICS at discounted price compared to OXE standard offer -> Check

the “IP Touch security” option in all peripheral areas you want to protect

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Server Evolution : Appliance & Blade

BiCS 2.2 is provided with the new IBM x3250 : Maokong

IBM appliance x3250 M2 (Maolin) is replaced by x3250 M3 (Maokong)

HP G6 Blade

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Server Evolution : IBM x3250M3 Maokong

X3250 M2 Maolin replaced by x3250 M3 Maokong

Characteristics

Note

Memory size

8GB

4 Modules

Hard Disks

2 x 250GB SATA-2

RAID1 Hot swap

Processor

Xeon X3430 2,4GHz

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New Server Support: HP Blade G6

HP Blade type

BL460c G6

Characteristics

Note

Memory size

8GB

2 Modules

Hard Disks

2 x 500GB SATA-2

RAID1 Hot swap

Processor

Xeon E5540 2,53GHz

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HP Blade option considerations

HP Blade option is available only through the

O

n

D

emand

C

ommunication

_Enterprise

Edition

. It cannot be ordered through ACTIS

HP Blade may not be available in all countries. Refer to local Alcatel-Lucent

representative for more information.

HP Blade option may impact some features / provisioning level. Refer to the reference

document “BiCS 2.2 Feature List & System Limits” for more information.

Price of HP Blade option differs from the standard IBM Appliance option

The BiCS Pack that includes HP Blade option does not include the Blade center.

Additional cost has to be provisioned for blade center (chassis), and any other HP

options required (dual Power supply, centralized hardware management, …).

As the Blade option does not include a DVD reader, the application upgrade must be

done over the network (new feature available on BiCS R2.2)

UPS monitoring and automatic switch off is not available (even if blade chassis does

have it).

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BiCS R2.2 Server Upgrade Policy

Server

R1.0

R1.1

R2.0 / R2.1

R2.2

Official introduction

IBM x3250

(Mabolas)

R1.0

IBM x3250 M2 6GB

(Maolin)

ADD 2x2GB RAM

R1.1

IBM x3250 M2 8GB

(Maolin)

R2.0

IBM x3250 M3 8GB

(Maokong)

R2.2

Alcatel-Lucent

B

i

CS

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Redundancy option evolution

Call Server redundancy with CS-2 can now share the same rack as other

boards (no more the need to have a dedicated rack)

LAN

IP Media Gateways

BiCS Server

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Migration Evolution : Now from 4400 or OXE to BiCS

Any 4400 can now be migrated to BiCS

Same rules as defined in the OXE to BiCS Migration

Migration from 4400 gives access to same BiCS licenses as migration from OXE.

Automatic hardware obsolescence checking & re use.

Migration path

MG

OXE+MG

Alcatel-Lucent

B

i

CS

or

Alcatel-Lucent

B

i

CS

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Migration Global Rules

Who can migrate ? Any existing OmniPCX Enterprise or 4400 with :

Less than 1000 users

No 4760 MCS Edition

Less than 32 IPMG

What we get after migration ?

A full BiCS IP if number of IP users to migrate are more than TDM users to migrate

A full BiCS 80 if number of TDM users to migrate are more than IP users to migrate

A full system with BiCS configuration rules applied (as if it was a new system)

At which price ?

Price of the migration is based on 1 migration base pack (IP or TDM), then

additional users pack (packs of 10 IP users and packs of 10 TDM users)

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Serviceability improvements

Installation / upgrade over the network

Installation from scratch (fully erased disks) can now be done through the network