ARKANSAS BLUE CROSS
BLUE SHIELD
Moveit DMZ User Manual
EDI Services
Index
Moveit DMZ Introduction...1
Initial Login and Password Change...2
Navigation...8
Getting Started – Folders...11
Upload a 5010 Transaction to the Inbound Subfolder ... 15
Outbound Subfolder...21
Upload / Download Wizard – Installation ...37
Uploading 5010 Transactions Using Wizard ...45
Using Third Party Programs ... 53
Logs Page ... 55
1
Moveit DMZ Introduction
Currently users exchange electronic data with EDI Services by utilizing AHIN (DDE or Secure File Upload) or by using a dial-up asynchronous or FTP communication to connect to the EDI Gateway system. To better serve our customers EDI Services will be making changes to how electronic submitters exchange electronic data beginning in January 2013.
Exchanging electronic data with AHIN will not change. However, the asynchronous and FTP
communication methods that are required today to establish a dial-up connection to allow users to connect to the EDI Gateway system will be retired. Electronic submitters will be required to either use AHIN or Moveit DMZ to exchange electronic data.
Moveit DMZ safely and securely allows exchange of electronic data between organizations using an encrypted connection. An https protocol will be used to quickly, easily and securely exchange electronic data. The URL to access Moveit DMZ is https://sft.arbcbs.com. If you prefer to use a script, you can do so with sftp, although EDI will not support scripts.
Moveit DMZ is directory structured to allow submitters to send and receive electronic data. Every electronic submitter will have a home folder. Within the home folder are two subfolders. There is a subfolder named Inbound and a subfolder named Outbound. The Inbound subfolder is used to send electronic transactions to EDI Services. The Outbound subfolder is used to retrieve your electronic data such as reports and electronic remittance advices that EDI Services has delivered to you.
The EDI Gateway system that electronic submitters access today has an Archive directory. The purpose of the Archive directory is to copy and store electronic reports and remittance advices for a specified amount of time. This allows electronic submitters to retrieve older data files at a later date if needed. Moveit DMZ will not have an Archive subfolder. Electronic data that is delivered to you will be in your Outbound subfolder for 30 days. When the data has reached the maximum amount of days EDI Services will delete that data from your Outbound subfolder. If you need the data that has been deleted you can request that the data be restored. Contact EDI Services at (501) 378-2336 or via email at
2
Initial Login and Password Change
When your account has been initially setup on Moveit DMZ you will need to change your password. Initial password changes are done via email. Emails will only be sent to the authorized personnel on file with our office. Passwords are valid for 180 days.
Two emails will be sent. Both emails will be from Arkansas Blue Cross and Blue Shield Secure File Transfer Services [mailto:[email protected]]. Please make sure that your email system does not block the emails from [email protected]. The first email you will receive is the New User Account for Arkansas Blue Cross and Blue Shield (sft.arbcbs.com). Click on the link in the email.
IF YOU NEED ASSISTANCE PLEASE CONTACT EDI SERVICES AT (501) 378-2336 OR VIA EMAIL AT
5 The second email that will be sent to you is the New User Password Request Confirmation email. This email advises that a request has been made to change the password. Click on the link in the email.
6 You will be routed to https://sft.arbcbs.comwhen you click on the link in the New User Password Request Confirmation email. To create a password you must do the following:
1. Determine what your new password will be.
2. Verify your password meets the criteria listed in the Change Passwordsection on your screen. 3. Enter your new password in the Enter your New Password box.
4. Re-enter your new password in the Enter your New Password Again box. 5. Click on the Change Password button.
CAUTION: IT IS IMPORTANT TO NOTE THAT YOUR PASSWORD WILL BE SUSPENDED IF YOU EXIT THIS SCREEN BEFORE CHANGING YOUR PASSWORD. YOU WILL NEED TO CONTACT EDI SERVICES FOR ASSISTANCE AT (501) 378-2336 OR VIA EMAIL AT [email protected].
8
Navigation
Upon logging on to Moveit DMZ you will notice navigation links on the right and left hand side of your screen. You can access these links from any screen within Moveit DMZ. The navigation links are:
• Home
• Sign Out • My Account • Folders
• Logs
The Homelink on the left hand side has no information on this screen. However, users will be notified of changes if EDI Services determines information needs to be placed on the Homelink.
9 The My Accountlink on the right hand side of the screen is where you can change your password before it expires. Passwords are valid for 180 days. Email notifications will not be sent to you if you change your password on the My Accountscreen prior to expiration.
You have two options to select from for changing your password. You can use a suggested password or enter a custom password.
If you choose to use the suggested password you must:
• First enter your current password in the Enter Your Old Password box • Then click on the Use Suggested Password radio button
• Then click on the Change Password button
10 If you want to customize your password you must:
• First enter your current password in the Enter Your Old Password box. • Then click on the Type Custom Password radio button.
• Determine what your new password will be.
• Verify your password meets the criteria listed in the Requirements section on your screen. • Enter your new password in the Enter your New Password box.
11
Getting Started – Folders
14 Your root folder:
• Allows navigation to the Inboundor Outboundsubfolder from the drop down menu • Displays your Inbound and Outboundsubfolders as hyperlinks
• Allows 5010 transactions to be uploaded from the Upload Files Now…section
Determine what you want to do. If you want to submit a 5010 transaction click on the /././ Inbound option from the drop down menu and click the Go To button, or click on the Inboundfolder hyperlink, or upload your 5010 transaction from the Upload Files Now…section.
CAUTION: IF YOU UPLOAD YOUR FILES FROM THE UPLOAD FILES NOW SECTION YOU WILL NEED TO SELECT THE INBOUND FILE FOLDER FROM THE SELECT A FOLDER DROP DOWN MENU. IT WILL APPEAR AS /EDI/YOUR SUBMITTER ID NUMBER/INBOUND. IF YOU DO NOT SELECT THE INBOUND FOLDER FROM THE DROP DOWN MENU YOUR 5010 TRANSACTION WILL BE UPLOADED TO YOUR ROOT DIRECTORY AND WILL NOT BE PROCESSED.
15
Upload a 5010 Transaction to the Inbound Subfolder
There are three options you can select from to upload a 5010 transaction.
CAUTION: WHICHEVER OPTION YOU CHOOSE YOU MUST BE IN THE INBOUND SUBFOLDER. ANY 5010 TRANSACTION THAT IS NOT SUBMITTED TO THE INBOUND SUBFOLDER WILL NOT BE PROCESSED. CAUTION: ZIP FILES AND 5010 TRANSACTIONS WITH AN .EXE EXTENSION WILL NOT BE PROCESSED EVEN IF THEY ARE PLACED IN THE INBOUND SUBFOLDER.
CAUTION: IT IS PREFERRED THAT THE FILENAME LENGTH BE 8 CHARACTERS PLUS THE EXTENSION. FILENAMES THAT ARE EXCESSIVE IN LENGTH MAY NOT BE PROCESSED.
You can upload a 5010 transaction by:
• Using the drop down menu in the Go To Folder box and click on /././Inbound or; • Clicking on the Inbound subfolder or;
16 You only need to choose one option. Whichever option you have chosen will route you to the Inbound subfolder. You can verify that you are in the Inboundsubfolder by reviewing the path location at the top of the screen or by the Select a folder box in the Upload Files Now…section.
The path location at the top of your screen will appear as /EDI/your submitter ID/Inboundand will appear as a hyperlink.
18 A box named Choose File to Upload will appear.
Locate the file on your computer that you want to upload.
19 The file you selected to upload will appear in the Browse box.
20 A message will appear at the top of the screen to confirm the file was successfully uploaded. An ID number will be assigned to the file.
The 5010 transaction that you uploaded will appear in your inbound file folder.
Back at the Inboundfile folder you can:
• Upload additional 5010 transactions in the Upload Files Now…section • Navigate to yourOutboundfolder
21
Outbound Subfolder
The Outboundsubfolder is the location where you can download electronic reports and remittance advices. EDI Services will deliver your electronic reports and remittance advices to the Outbound subfolder. Navigating to the Outboundsubfolder works the same as navigating to the Inbound subfolder.
You can navigate to the Outboundsubfolder by:
• Using the drop down menu in the Go To Folder box and click on /././Outbound or; • Clicking on the Outbound subfolder or;
• Selecting /EDI/your submitter number/Outbound from the Select a folder box.
22 Click on the electronic report or remittance advice that you want to download.
26 You can and should maintain your own Outboundsubfolder. Deleting electronic reports or remittance advices after you have downloaded them to your computer will help you keep your Outboundsubfolder manageable.
29 If you have multiple reports or remittance advices, you can download some or all of them at one time instead of downloading them individually.
31 The Download Wizard applet will launch and a status bar will show the progress of the download with a blue bar. A Transfer complete message will appear at the top of the box when the download has completed.
35 A message will appear at the top of your screen that will confirm how many files were deleted.
37
Upload / Download Wizard – Installation
Moveit DMZ Wizard allows you another method to upload files than the usual upload function as discussed earlier. You can use the Wizard to upload a single file or multiple files at a time. The Wizard function would be beneficial to you if you need to send or receive multiple files in a single transmission. Unlike the upload Wizard, the download Wizard will not allow you to download multiple reports or remittance advices. The download Wizard is the applet that launches to allow you to download. To download electronic reports or remittance advices please refer to instructions outlined in the Outbound Subfolder section.
CAUTION: READ THE WIZARD INSTRUCTIONS IN THEIR ENTIRETY BEFORE ATTEMPTING TO EXCHANGE ELECTRONIC DATA WITH EDI SERVICES. IF YOU CLICK ON AND INSTALL THE WIZARD YOU WILL NO LONGER HAVE THE BROWSE OPTION TO UPLOAD FILES.
The first step you need to take is to install the Wizard. The Wizard installation only needs to be done one time.
38 Next, click on the Click here to install the Upload/Download Wizardhyperlink in theActiveX
45
Uploading 5010 Transactions Using Wizard
To upload a single 5010 transaction or multiple 5010 transactions using Wizard you must navigate to your Inboundsubfolder. Use one of the three options available to navigate to your Inboundsubfolder.
• Using the drop down menu in the Go To Folder box and click on /././Inbound or; • Clicking on the Inbound subfolder or;
• Selecting /EDI/your submitter number/Inbound from the Select a folder box.
46 Once you have navigated to your Inboundsubfolder click on the CLICK HERE to Launch the
47 A box with the Arkansas Blue Cross Blue Shield logo will open. The box will be named ABCBS Upload Wizard – Upload to /EDI/your submitter ID/Inbound. Click on the Add File button.
CAUTION: IF THE BOX DOES NOT INDICATE THAT YOU ARE IN YOUR INBOUND SUBFOLDER YOU MUST CLICK ON THE CANCEL BUTTON AND NAVIGATE TO YOUR INBOUND SUBFOLDER.
48 When you click on the Add File button a box will appear on your screen. The box will be named Select a file to add to the upload list.
49 After you navigate to the location on your computer and located your 5010 transactions that you want to upload you must:
• Select the file or files that you want to upload. To select only one file single click on the file to highlight it. To select multiple files hold down the CTRL key on your keyboard and use your mouse to single click each file to highlight it.
50 The file or files that you selected will appear in the ABCBS Upload Wizard – Upload to /EDI/your
submitter ID/Inbound box. Click on the Next button.
51 The next step is to verify the options below are selected.
• Under the Choose Upload Options the radio button for Upload files individually is selected. • Then the box next to Close Wizard when done is selected.
If these options are not already populated then you can click on them to select them. Now click on the Next button.
53
Using Third Party Programs
Third party programs such as Core FTP Pro or WSFTP can be used to send and receive electronic transactions to Moveit DMZ. Below is an example of Core FTP Pro.
NOTE: EDI SERVICES WILL NOT SUPPORT THIRD PARTY PROGRAMS. CONTACT YOUR IT DEPARTMENT IF YOU ARE HAVING DIFFICULTY CONNECTING TO MOVEIT DMZ USING A THIRD PARTY PROGRAM.
To setup a site to connect to Moveit DMZ you will need to: 1. Enter a Site Name.
2. Enter sft.arbcbs.com in the Host / IP / URL box. The HTTPS:// is not needed. 3. Enter your electronic submitter number as the Username. Use a lowercase e. 4. Enter your password in the Password box.
5. The Port must be set to 22.
54 When you have connected to Moveit DMZ you will be in your root directory. You will see the Inbound and Outbound subfolders. Click on the Inbound subfolder to submit your electronic transactions. Click on the Outbound subfolder to retrieve your electronic transactions.
55
Logs Page
Moveit DMZ provides a Logs page of the activity that has occurred with your account. The Logs page will:
• Allow users to customize their views or apply filters • Show the date and time of the activity
• Show the action taken • Show your user name
• Show the filename of uploaded 5010 transactions
• Show the File ID assigned to the uploaded 5010 transaction • Show the location or subfolder where the activity occurred
56
Hours of Operation and Assistance
Moveit DMZ is available 7 days a week 24 hours a day. If maintenance needs to be performed on Moveit DMZ EDI Services will notify you.
