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Product Datasheet
Global Directory & Options
applications for
Cisco Unified Communications
Directory Solutions
IPS Global Directory Web Directory IPS Popup
Personal Directory ClickNDial
Provisioning
Corporate Speed Dials
IP Phone Applications
IPS Manager Assistant IPS Lock
IPS Phone Config IPS Alarm Callback IPS Pager
IPS Reservation
Audio Applications
Busy Alerter Callback TAnnounce Wake-up Call Voice Alert Voice Callback Recording Notification
Jabber Applications
ConferenceTab DirectoryTab Manager Assistant User SettingsPin & Password Manager
Productivity
Extension Mobility Single Sign-on FrontDesk Attendant Console Conference Center
Missed Calls Email Alert
Admin Tools
Phone Robot Delog-Relog
PIN & Password Manager CUCM Query
User to Phone Deployment
Contact Center
Callback Server Desktop Popup
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1 IPS Global Directory and options description
1.1 Summary – IPS Global Directory & options
IPS Global Directory is a Directory solution for Cisco Unified Communications Manager
(CUCM) which provides features to:
• Extend the boundaries of directory search: merge multiple directories in different formats, • Improve performance (replicated directories),
• Improve user search experience (T9 mode, touchscreen) ,
• Search from DX IP Phone or Android phone, with Android client application, • Segment a principal directory into multiple directories by subsidiary, site, agency, … • Search and dial from Web interface (add-on Web Directory)
• Update directories (add-on Web Directory)
• Display calling party detailed information on IP Phone and Jabber (add-on IPS Popup) • Synchronize personal address books (Outlook, Lotus, CUCM, …) (add-on Personal Directory) • Consolidate and update enterprise directory (add-on Directory Export)
• Publish an H350 directory for Video Conference terminals and Cisco TMS • Generate CUCM user configurations (add-on Provisioning)
• Update speed dial numbers (add-on Corporate Speed Dials)
IPS Global Directory Light
IPS Popup
T9, Cius
Ts keyboard
Personal
Directory
Web Directory
Dir. Export / Provisionning
Speeddial
Corp.
Exchange Domino
Active Directory LDAP, CUCM, Text
Active Directory, LDAP, CUCM, OLEDB, ODBC, Public Exchange Folder, Domino, Excel, Text, XML
CUCM Translation
patterns
Outlook Notes
IPS Global Directory expands IP Phone directory to different directories sources and enhances user interface. IP Phone users will find in IPS Global Directory all the contacts in the company. IP Phone users may also find partners, distributors, customers, and other lists of useful phone numbers. Different directories can be viewed from each entity of the telephony cluster.
IPS Global Directory either works as a Virtual Directory or by replication. Supported
directories are: CUCM Directory, Active Directory, LDAP directories, Exchange Public Folder, Domino server, Databases, Excel, XML and text files. Also, IPS Global Directory can replicate users’ personal address books from Outlook and Lotus Notes.
Each defined target directory can contain several source directories and remove duplicates contacts or not. Include or exclude filters can be defined. More than 20 fields per contacts can be retrieved and up to 4 phone numbers can be displayed. Phone numbers are reformatted according to administrator defined rules, required prefix are added.
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SMS search mode Customizable contact lists Up to 4 numbers per contact
T9 multi-criteria search (adapted to 6921, 6941, 6961, 7821, 7841, 7861, 7920, 7931, 7936, 7937, 7985, 8831)
T9 iterative search without refresh (7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 8961, 9951)
T9 iterative search with completion (7921, 7925, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, 8841, 8851, 8861, 8961, 9951, 9971)
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Android Application for DX 650
1.2 Technical specifications and options
Specifications Description
Source directories types for direct
query LDAP, Active Directory, SQL database, Access or Excel file (OLEDB), XML file. Source directories types for
replication LDAP, Active Directory, CUCM directory, Exchange Public folder, SQL database, Excel file, Text file. Contact filtering Inclusive and exclusive filtering on directory attributes
Segmentation/Splitting Select target directory according to service subscription parameter or depending of defined IP Phone zone based on Device Pools, Location, CSS, IP address range, IP Phones list.
Filtering during search Filtering by security group or by an attribute defined in AD/LDAP for the identified user
Filtering by device pool or by the mobility device pool of the IP Phone. Phone number format Global and per source directory sophisticated phone format rules.
Reverse lookup Display of caller name via TCL script installed on Voice Gateway SIP or H323.
On CUCM 10+, display of caller name via External Call Control Profile.
Contact record displayed on ring or off-hook (supervision by CTI),
Integrated update of Open LDAP, integrated search via Jabber on incoming call,
Search on latest phone numbers via optimized index. Available fields Up to 40 adjustable fields/attributes
Multiple target directories List of target directories to search, can be defined in service parameters. Union, merge Parallel queries on different source directories, distinct and merge contacts’
attributes.
Sorting Contacts sorted on up to 5 attributes. Search attributes Up to 5 attributes with search format.
Search criteria Begin with, contains, list of values/completion (Web Directory). Search modes SMS, T9 multi criteria, T9 with list, T9 w/o refresh, keyboard on touch
screen (797x).
Result format Configurable result list, up to 4 phone numbers/contact, contact description screen.
Jabber solution Web Directory tab allowing search of personal directory and enterprise directory segmented by sites or filtered by agencies.
Search in the Open LDAP directory integrated into IPS Global Directory. Client side personal directory
synchronization Synchronize with Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Notes 6.5, Notes7, Notes 8, Notes 8.5 Server Side personal directory
synchronization Synchronize with Exchange 2007, Exchange 2010, Exchange 2013, Office 365, Domino 6.51, 7, 8.5, and CUCM Personal Directory Directory update Web interface to update directory (OLEDB directory or replicated directory) Directory Export Supported target directories: Active Directory, LDAP, CUCM, Text. Update,
insert, delete on all Telephone fields only.
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1.3 Features with optional modules
Features available according to module or option, all based upon IPS Global Directory Core, which permits the search, replication, and fusion of source directories.
Features Light Standard Web
Directory Popup Personal Directory Corporate Speed Dial Directory Export Provisionning
Direct search on source directory or replication X X
Search from IP Phone in SMS mode X X
Segmentation and filtering of directories X X
Search from IP Phone in T9 mode & with touchscreen keboard
X
Search via Android client X
Search & Dialing via web interface & Jabber X
Search on calling party number popup a contact form on IP Phone
X Search on personal address book synchronized with
Outlook or Exchange
X Search on personal address book synchronized with
Notes or Domino
X
Update corporate speed dials (translation patterns) X
Export to text file, print directory using Excel models X X
Search from Jabber in integrated Open LDAP directory
X X
Update Active Directory or LDAP server X X
Provisioning CUCM : End User, Devcie Profile, Line X
Provisioning Cisco Unity : alias X
1.4 Bundles
IPS Global Directory Premium
IPS Global Directory Standard
Personal Directory
Web Directory
Reverse lookup/Popup
Export
Reverse lookup / Popup for IP
Phone and Jabber
IPS Global Directory Core
Reverse lookup/Popup
Export
Provisioning
IPS Global Directory Core
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1.5 Administration interface
Configuration and settings are defined directly from the administration web interface. You can define source directories, replication settings, phone numbers formatting rules and the target directories with the search modes and display settings, segmentation, filtering, sorting, deduplication, and reverse directory formatting.
1.6 Fault tolerant architecture
IPS Global Directory may be installed on two servers in a fault tolerant architecture. System configuration and users (Web Directory) are replicated on the two servers. Requests from IP phones should be directed toward an IP load balancer (VIP).
The optional module Hot Standby is necessary for IPS Popup.
1.7 Multi-tenant installation
IPS Global Directory (like all of the telisca Framework) may function in multi-tenant on multiple CUCM clusters (HCS solution). In this case, each tenant may be segregated by association with a different IP port.
TENANT 1
Cluster 1 Cluster 2 Cluster 3
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1.8 Optional Modules
1.8.1 Web Directory
With Web Directory option, the user may also query the defined target directories through a Web interface. He can then dial by clicking on the phone number. The user may enter once his CUCM’s user Id and will not need to authenticate again in the future. It is possible to search up to 8 fields, and do a multi-search to up to 3 fields.
Web Directory allows dialing from the contact selection, to send an email, or initiate a chat session (Web Directory for Jabber). It allows the memorizing of the telephone configuration of the user, which is saved and is insensitive to password changes.
Web Directory also permits authorized users to access and update certain source directories (database, replicated, personal directories).
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1.8.2 Web Directory for Jabber
Web Directory may be integrated into a Cisco Jabber tab.
1.8.3 IPS Popup
The optional module Reverse Lookup / IPS Popup, permits a search on an incoming call and the display of the name or the contact record of the calling party, either on ringing or on off-hook. It permits the matching of the caller name with the caller number by searching the available directories of IPS Global Directory.
Several operational modes are available:
- By using a TCL script installed on the Voice Gateways (H323 or SIP), which effects a query in IPS Global Directory and displays the caller name. The name is then displayed on the IP Phone identified similar to an internal call.
-
- By configuring an External Call Control Profile pointing toward IPS Global Directory, allowing (starting with CUCM 10) to modify the name display. This External Call Control Profile should be associated with a translation pattern which filters external calls.
- By using telisca CTI Server, which supervises the IP Phones and permits pushing a contact screen to the IP Phone. This screen allows the description of the contact on several lines and, if desired, a photo. This mode is obligatory if the search is effected in the personal directory associated with the IP Phone user. Upon ringing, an ‘Answer’ button permits accepting the call from the Popup screen. The Popup screen is erased upon off-hook or after a certain delay.
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1.8.4 Personal Directory
The optional module Personal Directory allows, on the IP Phone, to search or display on incoming call (with the Popup option), the contacts of one’s personal directory. At the time of search, IPS Global Directory filters on the login of the user associated with the IP Phone (either in fixed or mobility mode), or on the Web Directory session, so that only personal contacts will be displayed. This personal directory is replicated either by a PC application with Microsoft Outlook or Lotus Notes, or by direct server to server access to Exchange or Domino or CUCM personal directories.
The Personal Directory PC client periodically synchronizes its Outlook or Lotus Notes contacts with a directory of IPS Global Directory. At the time of first utilization, the PC user enters his CUCM login and, optionally, his password or PIN code for verification. If the CUCM login is synchronized with Active Directory, this login is used automatically and the user has nothing to define. It is also possible to save the Notes password in order to automate the connection to Lotus Notes.
Personal Directory PC client supports the following versions: Outlook XP, Outlook 2003, Outlook 2007 (versions .Net 1.1)
Outlook 2007, Outlook 2010 (version .Net 2.0)
Lotus Notes 6.5, 7, 8, 8.5
The Personal Directory server connects directly to Exchange to synchronize the personal directories of CUCM users. It also connects to Domino via an application (nsf) which is installed on the Domino server and provides a Web Service. This secure application permits retrieving the personal directories. This architecture makes it unnecessary to deploy a PC client and especially meets the needs of user of Outlook Web Access and Domino Web Access. The replicated address books are encrypted when stored on Personal Directory.
Personal Directory IP Phone XML application Web Directory Carnets d’adresses Répliqués, cryptés Exchange Domino
Personal Directory supports these server versions: • Exchange 2007, Exchange 2010
• Lotus Domino 8.0, 8.5 • Personal Directory CUCM
1.8.5 Directory Export
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Directory Export
Active Directory LDAP Dossier Exchange Domino CUCM Fichiers textes Excel, XML Bases de données SQL Server, OLEDB, ODBC IPS Global Directory CUCM Active Directory LDAP Fichier texte IP PhoneXML application Web DirectoryWeb Update
Directory Export can update LDAP or Active Directory. Depending on configuration, it can INSERT/UPDATE/DELETE. You can restrict updatable fields (telephone fields for example). The directory can be exported in text file and printed using Excel format models.
Directory Export updates an Open LDAP server installed on IPS Global Directory server. This offers a search LDAP interface for IPS Global Directory.
1.8.5.1 H350 Directory for Video Conference terminals and Cisco TMS
IPS Global Directory also permits the publication of an H350 directory for Videophone and Video Conference terminals as well as for the Cisco TMS meta-directory used by Cisco MX, EX, & C series terminals.
Open LDAP H350 Cisco TMS Cisco DX Android Cisco Video Terminals MX, EX, C Polycom Video Terminals Replication HTTP LDAP
This directory is based upon the Open LDAP directory installed on the IPS Global Directory server with a special schema including notably CODEC data. The Open LDAP server is updated from one or more source directories which are merged. Cisco TMS may search directly or replicate the telisca H350 directory.
1.8.6 Provisioning
The optional Provisioning module can create or update the CUCM configuration. It is particularly efficient when using Extension Mobility. The Provisioning module synchronizes from one or several IPS Global Directory sources or triggered by calling a Web Service method.
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Synchronization with CUCM, allows updating of:
- users,
- device profiles, - Jabber
- Line
- Remote destination profile
It allows creation or modification of the Unity or Unity Connection account. Certain parameters are defined by default; others are generated from attributes in the directory source.
Different update modes are supported:
- Creation
- Creation / modification - Creation / partial modification
- Creation / partial modification / deletion
The large majority of properties may be configured. It is possible to assign the property values according to the value of one or more of the contacts attributes in the directory. It is possible to define tables of correspondance between the source attribute values and the CUCM configuration parameters. The administration facilitates creation by listing the values defined in CUCM.
1.8.7 Corporate Speed Dials
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1.9 Prerequisites, Architecture
- Supported Windows servers:
o Windows 2003 Server SP2 or R2 Standard, 32/64 bits, EN/FR, o Windows Web Server 2008 R2, EN/FR,
o Windows Server 2008 R2 Foundation, EN/FR, o Windows Server 2008 R2 Standard, EN/FR, o Windows Server 2008 R2 Enterprise, EN/FR, o Windows Server 2012 Essentials, EN/FR, o Windows Server 2012 Standard, EN/FR,
- Configuration minimum: 1 vCPU, 4 GB memory and 70 GB disk. - Virtual Machine support: VMware vSphere, HyperV, Cisco UCS, UCS-E.
IPS Global Directory may execute direct queries on source directories or on a replication on its integrated directory server.
The administrative interface is available in English and French.
The IP Phone interface is available in English, French, German, Spanish, Italian, and Dutch. CUCM Prerequisites:
Cisco Unified Communications Manager: 7.1x, 8.5x, 8.6x, 9.1x, 10.0, 10.5, 11, BE 6000, BE 7000.
CME (CallManager Express): IPS Global Directory, except optional modules.
Cisco IP Phones : 6921(*), 6941(*), 6945(*), 6961(*), 7821(*), 7841(*), 7861(*), 7905(*) (SCCP), 7906(*), 7911(*) (SCCP), 7912(*), 7920(*), 7921, 7925, 7926, 7931(*), 7937(*), 7940(SCCP), 7941, 7942, 7945, 7960(SCCP), 7961, 7962, 7965, 7970, 7971, 7975, 7985, 8811, 8831(*), 8841, 8851, 8861, 8941, 8945, 8961, 9951, 9971, IP Communicator. Cisco Jabber DX 650, DX 70, DX 80
(*) : SMS or multi-criteria T9 search modes only
