Avaya Solution & Interoperability Test Lab
Configuring Voice Message Networking Between Avaya
Modular Messaging, Avaya Intuity Audix, and Nortel
CallPilot using Avaya Message Networking - Issue 1.0
Abstract
These Application Notes describe how to configure voice message networking between Avaya Modular Messaging, Avaya Intuity Audix, and Nortel CallPilot using Avaya Message Networking. The Avaya Message Networking server enables the sending and forwarding of voice messages to different voicemail servers using different messaging protocols.
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1. Introduction
Avaya Message Networking is a message protocol converter that allows customers to forward messages from one voicemail server to another. Avaya Message Networking supports the following messaging protocols:
• Digital Networking
o Digital Networking using TCP/IP to communicate with different voicemail server(s). Digital Networking supports systems such as INTUITY AUDIX Release 4.0 or later, Aria Digital, Serenade Digital, VPIM V2, and SMTP/MIME digital systems, and additional Avaya Message Networking servers in the
network.
• AMIS Analog Networking • Octel Analog Networking
Figure 1 illustrates an interoperability message networking configuration that includes Avaya Message Networking, Avaya Modular Messaging, Avaya Intuity Audix and Nortel CallPilot. The table below lists the message networking protocols used by each voicemail server to communicate with Avaya Message Networking.
Message Networking Protocols:
Voicemail Server Message Networking Protocol
Avaya Modular Messaging SMTP/MIME
Avaya Intuity Audix Audix Digital
Nortel CallPilot VPIM v2
In Figure 1, when a subscriber on Avaya Modular Messaging wants to send a voice message to a subscriber on Nortel CallPilot, Avaya Modular Messaging sends the message to the Avaya Message Networking server using SMTP/MIME. The Message Networking server stores the message and forwards the message to the CallPilot subscriber using VPIM. An example of a VPIM address is [email protected], where 24141 is the subscriber mailbox and
lzmn1.mm.com is the fully qualified domain name of the VPIM server. In the configuration of Figure 1, the Avaya Modular Messaging subscriber range is 24000-24999, the Avaya Intuity Audix subscriber range is 30000-30999 and the Nortel CallPilot subscriber range is 53000-53999.
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Figure 1 –Message Networking Configuration
2. Equipment and Software Validated
The following equipment and software were used for the configuration provided:
Equipment Software
Avaya Messaging Application Server 6.1.740.0-Version 2
Avaya Messaging Storage Server Release 2.0
Avaya S8700 Media Server with G6500 Media Gateway R012x.01.1.414.1 (2.1)
Avaya Message Networking Release 2.0-20
Avaya Intuity Audix Version ia5.1.46
Nortel CallPilot with Succession release 3 Version 02.01.27.05
Avaya 4624 IP Phone Release 1.8.1
Avaya 4620 IP Phone Release 2.0.1
Avaya 4602 IP Phone Release 1.8.2
Nortel Meridian 3904 Digital Phone -
Avaya P580 Switch Version 6.0
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3. Configure Avaya Message Networking
The following steps validate and configure Avaya Message Networking according to the configuration depicted in Figure 1. These Application Notes do not provide detail on how to administrate voice mail subscribers.
Step Description 1. Log into the Avaya Message Networking server. Click on the Global Administration
link.
2. In the Global Administration page, click on the Customer Options link. 3. Verify the bolded options are available in the Current column as shown below:
Customer Options Available Current Max
AMIS Nodes ON N/A
Aria Digital Ports 4 4 Call Detail Recording (CDR) ON N/A
Digital Nodes ON N/A
Enterprise Lists Application ON N/A
Number of Bridged Machines 500 500
Octel Analog Nodes ON N/A
SMTP Ports 8 8
Serenade Digital Ports 4 4
TCPIP digital ports 4 4
voice_ports 0 0
4. Click on the Return to Main button.
3.1. Add Avaya Modular Messaging
The following steps explain how to add Avaya Modular Messaging to Avaya Message Networking.
Step Description 1. In the Avaya Message Networking server page, click on the Message Networking
Administration link.
2. In the Message Networking Administration page, click on the Remote Machine Administration link.
3. In the Remote Machine Administration page, click on the Add a Remote Machine link.
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Step Description 4. In the Add a New Machine page, enter the hostname of the Avaya Modular Messaging
Storage server in the New Machine Name field and click on the Next Step button.
5. In the Machine Type field, select Avaya Modular Messaging.
6. In the IP Address field, enter the IP address of the Avaya Modular Message Storage server.
7. Click on the Next Step button.
8. In the Mailbox ID Length field, enter the Avaya Modular Messaging subscriber extension length and click on the Next Step button.
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Step Description 9. Select “Yes” for the Voiced Names for Dynamic? field, enter the fully qualified domain name of
the Avaya Modular Messaging server in the Domain Name and LDAP server fields, and enter a password in the LDAP Password field.
10. Click on the Next Step button.
11. In the Dial Plan Mapping page, enter the starting and ending subscriber range of Avaya Modular Messaging in the Start and End fields of the MAILBOX ID NUMBER RANGE.
12. Click on the Save button.
13. Click OK in the Parameters Saved! pop-up window. 14. Click on the Return to Main button.
3.2. Add Avaya Intuity Audix
The following steps explain how to add Avaya Intuity Audix to Avaya Message Networking.
Step Description 1. In the Avaya Message Networking page, click on the Message Networking
Administration link.
2. In the Message Networking Administration page, click on the Remote Machine Administration link.
3. In the Remote Machine Administration page, click on the Add a Remote Machine link.
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Step Description 4. In the Add a New Machine page, enter hostname of the Avaya Intuity Audix server in the New
Machine Name field and click on the Next Step button.
5. In the Machine Type field, select INTUITY 4.0 or later.
6. Enter the IP address of the Avaya Intuity Audix server in the IP Address field. 7. Click on the Next Step button.
8. Enter a password in the Password field.
9. Click on the Next Step button.
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Step Description 10. In the Mailbox ID Length field, enter the Audix subscriber extension length.
11. Click on the Next Step button.
12. Select “dynamic” for the Subscriber Updates Type field, “yes” for the UPDATES In? and UPDATES Out? fields, and “yes” for the Voiced Names for Dynamic? field.
13. Click on the Next Step button.
14. In the Dial Plan Mapping page, enter the starting and ending subscriber range of Avaya Intuity Audix in the Start and End fields of the MAILBOX ID NUMBER RANGE.
15. Click on the Save button.
16. Click OK in the Parameters Saved! pop-up window. 17. Click on the Return to Main button.
3.3. Add Nortel CallPilot
The following steps explain how to add Nortel CallPilot to Avaya Message Networking.
Step Description 1. In the Avaya Message Networking page, click on the Message Networking Administration
link.
2. In the Message Networking Administration page, click on the Remote Machine Administration link.
3. In the Remote Machine Administration page, click on the Add a Remote Machine link. 4. In the Add a New Machine page, enter the hostname of the Nortel CallPilot in the New
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Step Description Machine Name field and click on the Next Step button.
5. In the Machine Type field, select VPIM.
6. Enter the IP address of the Nortel CallPilot in the IP Address field. 7. Click Next Step button.
8. Enter the extension length sent from the Nortel CallPilot to the Avaya Message Networking server in the Mailbox ID Length field. In this sample configuration, the Nortel CallPilot inserts an extra digit to the five-digit subscriber extension length.
9. Click on the Next Step button.
10. Select “dynamic” for the Subscriber Updates Type field, “yes” for the Voiced Names for Dynamic? field, “yes” for the Use DNS? field, and enter the fully qualified domain name of the Nortel CallPilot server in the Domain Name field.
11. Click on the Next Step button.
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Step Description 12. In the Dial Plan Mapping page, enter the starting and ending subscriber range of Nortel CallPilot
in the Start and End fields of the MAILBOX ID NUMBER RANGE. In the sample
configuration, the Nortel CallPilot inserts a prefix number 7 to the Caller ID number. The prefix number 7 is the system ID number of the Nortel CallPilot VPIM server. Therefore, the
MAILBOX ID NUMBER RANGE is 753000 to 753999. The 6-digit subscriber length of Nortel CallPilot needs to be converted to a 5-digit length. To remove the first two digits 75 and replace it with one digit 5, enter “75” in the Map From field, and “5” in the Map To field in the
NETWORK ADDRESS DIAL PLAN MAPPING area.
13. Click on the Save button.
14. Click OK in the Parameters Saved! pop-up window. 15. Click on the Return to Main button.
4. Configure Avaya Modular Messaging
The following steps validate and configure Avaya Modular Messaging according to the configuration depicted in Figure 1.
Step Description 1. Log into the Avaya Modular Messaging Storage server. Click on the Global
Administration link.
2. In the Global Administration link, click on the Networked Machine Management link. 3. In the Networked Machine Management page, click on the Add a New Networked
Machine button.
4. Enter the hostname of the Avaya Message Networking server in the Machine Name field. Enter password in the Password and Confirm Password fields. The password must match with the password created in Section 3.1 Step 9. Enter the IP Address of the Avaya Message Networking server. Enter “5” for Mailbox Number Length. Select “yes” for the Updates In and Updates Out fields. In the MAILBOX NUMBER RANGES area, enter the starting and ending mailbox numbers in the Starting Mailbox Number and Ending Mailbox Number fields for the Avaya Intuity Audix and the Nortel CallPilot.
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Step Description
5. Click on the Save button.
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5. Configure Avaya Intuity Audix
The following steps validate and configure Avaya Intuity Audix according to the configuration depicted in Figure 1.
Step Description 1. Login into the Avaya Intuity Audix server. From the Intuity Audix main menu, select
Feature Options. Verify that TCPIP digital ports are available in the Current column.
2. From the Intuity Audix main menu, select TCP/IP Administration.
3. Select Network Addressing. Verify that an IP address is assigned to the Intuity Audix server.
Network Addressing In
Ne TCP/IP Interface: eeE_0 Netw Host Name: intuity
Soft IP Address: 192.45.100.113 Swit Subnet Mask: 255.255.255.0 Syst Default Gateway Address: 192.45.100.1
TCP/
4. Return to the Intuity Audix main menu. Select Networking Administration.
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Step Description 5. Select Local Machine Administration. Verify the local machine profile.
l Networking Administration k
x>Local Machine Administration x
x Remote Machine Administration x
x Remote Machine Information x Networking Channel Administration x Networking Traffic l Local Machine Administration k x x
x Local Machine Name: intuity Connection Type: TCP/IP x
x x
x Dial Str: 192.45.100.113 x x Data Rate: 0 Password: interop x x
x Channel: 1 x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj 6. Return to the Networking Administration menu and select Remote Machine Administration. 7. Select Digital Network Machine Administration from the Remote Machine Administration menu. 8. In the Digital Network Machine Administration screen, enter the hostname of the Avaya Message Networking server in the Machine Name field. Enter TCP/IP in the Connection Type field. Enter the IP address of the Avaya Message Networking server in the Dialing Str: field. Enter a password in the Password field; the password must match the password entered in Section 3.2 Step 8. Select INTUITY 4.0 or later for the Machine Type field. l Digital Network Machine Administration k x x
x x
x Machine Name: lzmn1 Connection Type: TCP/IP x
x x
x Dial Str: 192.45.100.112 x
x x
x Message Transmission Schedule (hh:mm, 00:00 - 23:59) x
x x 1: start: 00:02 end: 23:59 interval: 00:01 x 2: start: 00:00 end: 00:00 interval: 00:00 x 3: start: 00:00 end: 00:00 interval: 00:00 x
x x
x Data Rate: 0 Password: interop x
x x
x Channel: 00 Machine Type: INTUITY 4.0 or later x
x x
x Send Multimedia Messages (e.g. FAX) ? : Y x mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj
9. Save the configuration and return to the main menu. 10. Select Audix Administration from the main menu.
11. Enter “change machine intuity” from the Audix command prompt.
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Step Description 12. Enter the starting and ending subscriber range of the Intuity Audix.
intuity Active Alarms: mwA Logins: 2 change machine intuity Page 1 of 2 MACHINE PROFILE
Machine Name: intuity Type: local Location: local Voiced Name? n Extension Length: 5 Voice ID: 0 Default Community: 1 ADDRESS RANGES
Prefix Start Ext. End Ext. Warnings 1: 30000 30999
2: 3: 4:
enter command: change machine intuity
13. Save configuration.
14. At the Audix command prompt, enter “change machine lzmn1”.
15. Enter “5” for Extension Length field. Enter starting and ending subscriber ranges in the Start Ext. and End Ext. fields for Avaya Modular Messaging and Nortel CallPilot under the ADDRESS RANGES as shown below.
intuity Active Alarms: mwA Logins: 2 change machine lzmn1 Page 1 of 2 MACHINE PROFILE
Machine Name: lzmn1 Type: VEX Location: remote-digital Voiced Name? n Extension Length: 5 Voice ID: 1 Default Community: 1 ADDRESS RANGES
Prefix Start Ext. End Ext. Warnings 1: 24000 24999 2: 50000 59999 3: 4: 5: 6: 16. Save configuration.
6. Configure Nortel CallPilot
The following steps validate and configure Nortel CallPilot according to the configuration depicted in Figure 1.
Step Description 1. Log into the Nortel CallPilot Manager.
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Step Description 2. Click on the System menu and select Server Settings.
3. Verify that the Networking feature is listed in the Feature/Service Installed column.
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Step Description 4. Click on Messaging link and select Message Network Configuration.
5. Expand desktop and click on message. Click on the Show Details button.
6. In the Message Properties page, scroll down to the VPIM section and click Add.
7. Enter “7” in the Prefix and “0” for Overlap. Each Nortel CallPilot in a network requires a prefix when using VPIM. This prefix is tagged in front of the Nortel CallPilot subscriber number when sending messages to Avaya Message Networking.
8. Click OK when complete.
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Step Description 9. Click Save when complete.
10. Click on Messaging link and select Message Delivery Configuration.
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Step Description 11. In the Message Delivery Configuration page, scroll down to the SMTP/VPIM section.
Check the Incoming and Outgoing SMTP/VPIM boxes. Enter the VPIM Compose Prefix. This prefix number is the number that the Nortel CallPilot subscriber must dial before dialing the extension number of the remote subscriber. This prefix number is not sent to Avaya Message Networking.
12. Scroll down to the VPIM Shortcuts and click Add.
13. Enter the first two digits of the Avaya Modular Messaging subscriber range in the Prefix field, and the fully qualified domain name of the Avaya Message Networking server in the Domain field. Click Save.
14. Repeat step 13 for the Avaya Intuity Audix subscriber range. The prefix for the Intuity Audix is 30 in the sample configuration.
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Step Description 15. Click Save.
7. Update Subscriber Data
The following steps explain how to update subscriber data on Avaya Message Networking, Avaya Modular Messaging and Avaya Intuity Audix.
7.1. Update Subscriber Data on Avaya Message Networking
The following steps update subscriber data on Avaya Message Networking.
Step Description 1. Log into theAvaya Message Networking server. Click on the Message Networking
Administration link.
2. In the Message Networking Administration page, click on the Remote Machine Administration link.
3. In the Remote Machine Administration, click on the Demand Remote Updates link.
4. In the Demand Remote Updates page, select the hostname of the Avaya Intuity Audix. Avaya Message Networking automatically requests the update. Refresh the browser until the Status of Last Update field indicates Completed.
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Step Description 5. In the Demand Remote Updates page, select the hostname of the Avaya Modular Messaging
Storage server. Click on Update.
6. Click on the Return to Main button.
7. Click on the Message Networking Administration link.
8. In the Message Networking Administration page, click on the Subscriber Administration link. 9. In the Subscriber Administration page, click on the Subscriber Lists link.
10. In the Subscriber Lists page, select By Network Address from the dropdown menu of the Select Subscriber Lists Method field.
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Step Description 11. Click on the Display button.
12. Verify that the subscribers of Avaya Modular Messaging and Avaya Intuity Audix are listed. Nortel CallPilot subscriber accounts are created dynamically.
7.2. Update Subscriber Data on Avaya Modular Messaging
The following steps update subscriber data on Avaya Modular Messaging.
Step Description 1. Log into the Avaya Modular Messaging Storage server. Click on the Global Administration
link.
2. Click on the Networked Machine Management link.
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Step Description 3. Select the Avaya Message Networking machine and click on the Request Subscriber Update
link.
4. Verify that the Status of Last Update field indicates “completed”.
5. Click on the Return to Main button. 6. Click on the Global Administration link. 7. Click on the Subscriber Management link.
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Step Description 8. Click on the Manage button of Remote Subscribers.
9. Verify that Avaya Modular Messaging receives subscriber data from Avaya Message Networking.
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7.3. Update Subscriber Data on Avaya Intuity Audix
The following steps verify subscriber data on Avaya Intuity Audix. The subscriber data is updated dynamically between the Avaya Intuity Audix and Avaya Message Networking servers.
Step Description 1. Log into the Avaya Intuity Audix server. Select Audix Administration from the main
menu.
2. Enter “list remote-extensions lzmn1” from the command prompt; “lzmn1” is the hostname of the Avaya Message Networking server.
3. Verify that Avaya Intuity Audix received subscriber data from Avaya Message Networking.
intuity Active Alarms: mwA Logins: 2 list remote-extensions lzmn1 Page 1 LIST REMOTE EXTENSIONS
Extension Name Type Usage Date 00001 verified 03/15/05 00002 verified 03/15/05 00004 verified 06/10/05 24141 Rickens, Szeto 10 administered 06/10/05 24142 test4, test3 10 administered 05/31/05 24143 caller, 3 10 administered 06/01/05 27000 cisco, user1 10 administered 05/24/05 27001 cisco, user2 10 administered 05/24/05 53501 Bui, Khoa 11 administered 06/02/05 53503 Szeto, Rickens 11 administered 06/02/05 80000 VNenterpriselincroftlist administered 06/01/05 80001 enterpriselincroftlist administered 06/01/05
8. Verification Steps
Verification of message networking requires a subscriber account created for each voicemail server. Each subscriber must log into his/her respective voicemail server and create a personal greeting and personal voice name.
• Create a new message from Avaya Modular Messaging and send the message to subscribers on Avaya Intuity Audix and Nortel CallPilot. Verify that the Message Waiting Indicator (MWI) lights of the receiving subscriber stations turn on. Access the receiving subscriber accounts and verify the messages and voice name of the sender. • Create a new message from Avaya Intuity Audix and send the message to subscribers on
Avaya Modular Messaging and Nortel CallPilot. Verify that the MWI lights of the
receiving subscriber stations turn on. Access the receiving subscriber accounts and verify the messages and voice name of the sender.
• Create a new message from Nortel CallPilot and send the message to subscribers on Avaya Intuity Audix and Avaya Modular Messaging. Verify that the MWI lights of the receiving subscriber stations turn on. Access the receiving subscriber accounts and verify the messages and voice name of the sender.
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9. Conclusion
These Application Notes described how to configure voice message networking between Avaya Modular Messaging, Avaya Intuity Audix and Nortel CallPilot using Avaya Message
Networking. The Avaya Message Networking server successfully enables the delivery of
messages and subscriber information across the three different voicemail systems using different messaging protocols.
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GAK 9/26/2005 Solution & Interoperability Test Lab Application Notes ©2005 Avaya Inc. All Rights Reserved. networkmessage1.doc 26 of 26
©2005 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes.
