OPTIMIZING YOUR
BUSINESS
Implications of Paper Documents
Rising paper
management costs
Slow, inefficient
paper-based processes
Increased compliance
and eDiscovery
exposure
Financial Institution attained net
savings of $1.8 million in first year
due to decreased labor costs, paper
storage, and efficiencies
Insurance Company Automated
Document Processing, enabling a
complete document pass through
rate of over 90%
The automation of
document-intensive business processes is key
to improving the visibility and
auditability of paper-based processes
(IDC)
Every minute, 35 hours
of video is uploaded
What Does This Mean
To Your Organization?
What Has Changed?
Physical,
Virtual, Cloud
Deployment/delivery
Protection is
policy-driven
Security/governance
Social, collaborative,
case
User tools
Rich media, video,
user-generated
Content types
Multiple sources,
repositories, databases
3D Information Growth Contributes
to Big Data
Produced amount
Richness
Dispersion
Information
Justifying Technology Investments Today
10%
23%
33%
36%
30%
42%
54%
17%
20%
31%
32%
37%
37%
62%
0% 10% 20% 30% 40% 50% 60% 70%Reduced time to market for our products or services
Improved regulatory compliance
Return on investment / speed of payback
Improved security / risk management
Reduction in capital costs
Business process improvement
Reduction in operational costs
Which of the following considerations do you believe will be most important in justifying IT investments to your
organization’s business management team over the next 12-18 months? (Percent of respondents, three responses
accepted)
2009 (N=492)
Capture Fits Right In..
10%
23%
33%
36%
30%
42%
54%
17%
20%
31%
32%
37%
37%
62%
0% 10% 20% 30% 40% 50% 60% 70%Reduced time to market for our products or services
Improved regulatory compliance
Return on investment / speed of payback
Improved security / risk management
Reduction in capital costs
Business process improvement
Reduction in operational costs
Which of the following considerations do you believe will be most important in justifying IT investments to your
organization’s business management team over the next 12-18 months? (Percent of respondents, three responses
accepted)
2009 (N=492)
2010 (N=515)
• Elimination of paper
• Automated sorting / data entry
• Automated routing
• Error elimination
• Reporting / auditing
• Enhanced service levels
• Automated sorting / indexing
• Reporting / auditing
Intelligent Enterprise Capture
Considerations
Capture Anything,
from Anywhere
centralized batch capture
fax server integration
ad-hoc desktop capture
ad-hoc browser-based capture
networked mfp capture
e-mail integration
Intelligent Enterprise Capture
Considerations
Capture Anything,
from Anywhere
Intelligently Connect Document
Information to Business Systems
1
2
Intelligent Document Recognition
Eliminating manual document preparation
AUTOMATE
D SORTING
FULL-PAGE
IMAGE
TEXT-BASED
ANALYSIS
PRECISION
ANCHORS
HAND-WRITING
FULL-PAGE
IMAGE
TEXT-BASED
ANALYSIS
PRECISION
ANCHORS
HAND-WRITING
Intelligent Data Extraction
SSN
Patient #
Date
555-44-3333
369-6123
04/08/08
SSN
Patient #
Date
555-44-3333
369-6123
04/08/08
Extracts data from all
document types using zonal
or freeform data extraction
Identifies regular patterns
and data formats to
Intelligent Data Extraction and
Automated Data Validation
SSN
Patient #
Date
555-44-3333
369-6123
04/08/08
Compares extracted data
against data sources,
business rules, or inspect
Intelligently Transforming Documents
Intelligently connect document information to business
systems
Connecting Business Information
•
Enterprise Content Management
•
Business Applications
•
Service-Oriented Architectures
Intelligently Connect Information
Intelligent Capture
Other Systems
Electronic Images
Document Metadata
Extracted Data
Trigger Processes
Electronic Images
Document Metadata
Extracted Data
Trigger Processes
Intelligent Enterprise Capture
Considerations
Capture Anything,
from Anywhere
Intelligently Connect Document
Information to Business Systems
Mission-critical Enterprise
Scalability and Availability
1
2
3
Mission-critical Enterprise Scalability
Scalability
Performance
Administration
Reporting
Captiva has customers that
process in excess of three
million documents daily.
Captiva can extract zonal or
freeform data from over 80,000
documents per hour
Web-based administration
console simplifies
enterprise-wide administration
Monitor system and user
productivity and audit
EMC Captiva solution
completed end-to-end capture
2.7 times faster than the
competitor
Wipro Benchmark Report:
Reduced Cost of Ownership
Ease of Use
The power of enterprise capture…
Previously
Today
Automating Enterprise Mailrooms
DELIVER
PROCESS
CAPTURE
Incoming
Paper
Fax
Office
Docs
DOC
10010 Acme Products 30 January 2008 $ 6,014.81 $ 6,025.88 Net 30 DaysACCOUNTS
PAYABLE
CUSTOMER
SERVICE
NEW ACCT
OPENING
LOAN
PROCESSING
Claims
Database
Complete Business Solution
EMC Documentum xCP Solutions
Addressing Complete Business Problems
EMC Captiva and EMC Documentum xCP solutions
Capture
Claim
Validate
Capture
Adjuster
Report
Claims
Database
Identify
Type
Validate
Send for
Approval
Capture
Estimates
Investigate
Approve
Exception
Process
Image
Enhance
Data
Extraction
EMC Captiva Solutions
Capture Process
Images &
Data
Enterprise
Content
Enterprise
It’s beyond the organization
• Customers, suppliers, partners, advisors
• Global
Content
It’s information in context
• Community
• Consistency
• Channel
Management
It’s achieving business goals
• Make better decisions
• Deliver more responsive customer service
• Accelerate pace of business
The New Information Management
Technology Stack
User experience
Intelligent
information platform
Cloud Information
Services Infrastructure
User experience
Intelligent
information platform
The New Information Management
Technology Stack
Cloud Information
Services Infrastructure
User experience
Intelligent
information platform
Cloud Information
Services Infrastructure
User experience
Intelligent information
platform
Intelligent
information platform
Cloud Information
Services Infrastructure
The New Information Management
Technology Stack
Cloud Information
Services Infrastructure
Completely tailored
to the user, task,
and goal
Complete work/
life integration
Device-independent
for access
anywhere
Flexible framework
for easy and
dynamic user
interface assembly
User Experience
Intelligent
information platform
Cloud Information
Services Infrastructure
The New Information Management
Technology Stack
Cloud Information
Services Infrastructure
User experience
Policy and process management,
and collaboration as built-in
services
Personalization services
to provide context
Easy search
and discovery
Federated
information
intelligence
Highly flexible platforms for
rapid application composition
User Experience
Intelligent information
platform
Cloud Information
Services Infrastructure
The New Information Management
Technology Stack: EMC OnDemand
User experience
Intelligent information
platform
Ultimate flexibility to
match business
needs and cost
models
Hybrid
clouds
Fully
virtualized
Delivers IT
functionality on a
massive
scale,
provisioned
OnDemand
Documentum Records Management
•
Manage all types of records
with a master set of policies
•
Apply retention policies,
holds, and disposition
•
Pervasive, minimal-to-no
user involvement
•
Certified against Department
of Defense 5015.2, VERS,
ISO 15489, ISO 15408
Media
renditions
Social ratings
and
commenting
Media
storyboard
Media
streaming
Markup and
annotations
Share link
Media workflow
EMC Captiva
For Microsoft SharePoint
EMC Documentum
For Microsoft SharePoint
EMC SourceOne
For Microsoft SharePoint
EMC SourceOne
eDiscovery – Kazeon
EMC’s ECM Solutions for Microsoft
SharePoint
Intelligent Case Management
•
See only relevant information for making your
decision (Accuracy)
•
Make sure the information is available to make a
decision (Speed)
•
You have the enough foundation for you decision
Policies /
Process
Policies /
Process
Forms / Views
Policies /
Process
Forms / Views
Compositioning no Coding
Intelligent Customer Communications
•
Manage the personalised content to large
customer bases to target and refine the message
•
Deliver communications to the right audience in
the right format, on the right channel
Personalized
Customized
More Value with Customized
Communications
Christine Jacobson 123 Elm Street Springfield, MO 65804 Dear Christine ,
Welcome to Concordant Healthcare and its 32 regional medical facilities! On behalf of the entire staff, we are pleased that you have chosen us as your healthcare provider and sincerely appreciate the trust that you have placed in us to provide you and your family with high quality healthcare.
Wishing you good health, Robert Jay Albritton, MD Physician-In-Chief
Jennifer Litteton 878 West Street Springfield, MO 65804 Dear Jennifer,
Welcome to Concordant Healthcare and its 32 regional medical facilities! On behalf of the entire staff, we are pleased that you have chosen us as your healthcare provider and sincerely appreciate the trust that you have placed in us to provide you and your family with high quality healthcare.
Wishing you good health, Robert Jay Albritton, MD Physician-In-Chief
Matthew Sharp 12 North Avenue Springfield, MO 65804 Dear Matthew,
Welcome to Concordant Healthcare and its 32 regional medical facilities! On behalf of the entire staff, we are pleased that you have chosen us as your healthcare provider and sincerely appreciate the trust that you have placed in us to provide you and your family with high quality healthcare.
Wishing you good health, Robert Jay Albritton, MD Physician-In-Chief
