ESTATE SERVICES
CLEANING SERVICES GUIDE
Cleaning Services
Telephone: 0113 343 3434
CONTENTS
PAGE
1 Mission Statement 2 Members of Staff
5 The Cleaning Specification Guide and Details of Services Provided 10 Monitoring Procedure
Mission Statement
Cleaning Services is part of the Facilities Directorate and services all buildings on the main University campus with the exception of the Refectory, Students Union and Halls of Residence. The offices are located in the basement level of the Education Building, Hillary Place.
The Section’s Mission is to provide a highly proficient, motivated and effective workforce, which is committed to providing a high standard of cleaning services in University buildings, thereby assisting the core business of the University and to create an environment which is conducive to work and aesthetically pleasing for University students, employees, and visitors.
CLEANING SERVICES MEMBERS OF STAFF
NAME Tel No JOB TITLE AREA OF RESPONSIBILITY
Mrs. Janet Willis
ema
Mobile 07940 382504
3433434 Cleaning Services Manager
All University buildings with the exception of Residential, University Union and Catering buildings at the main site
Mr. Peter Bolger 3433436 Senior Supervisor
Ema
Mobile 07961 926000 Miss Kathy Tarbotton Mobile 07961 953016
Supervisor Business School, Charles Thackrah, Fairburn House, Liberty Building, Western Campus,Gryffon Gym & 44 Clarendon Road,
Mrs. Beryl Crombie Supervisor
Mobile 07961 952746
Supervisor Cloth workers south, Geography & Annex, P.C.I,
Transport Studies, Institute Of Communication
All houses on Cromer Terrace, Lyddon Terrace, Lifton Place, Michael Sadler and Social Sciences
Mrs. Anne Lockwood Mobile 07961 952286
Supervisor All houses on Woodhouse Lane and Blenheim Terrace, Brotherton Library, Emmanuelle Church & Workshop Theatre, Spanish & Old Post Office
Mrs Theresa Fahy Mobile 07961 953158
Supervisor School of Education, School of English, Music, & Ziff.
Mrs Victoria Brown Mobile 07961 953271
Supervisor Cloth workers central, Botany House Lifton Place, Clarendon Place, & University Road,Uni. House (RCS), Beach Grove House, Psychology, Cromer Gym & Cromer Terrace Richard Hughes Computer Cluster
Mrs. Diane Walmsley Supervisor Mathematics, Sports Centre,
Mobile 07961 953026 Earth & Environment & Edward Boyle
Library Mrs. Edna Scarlett
Mobile 07961 952636
Supervisor Parkinson Building & Baines Wing
NAME Tel No JOB TITLE AREA OF RESPONSIBILITY
Ms Jacqui Beaumont Ema (Mobile 07957378982 33435 Senior Supervisor Mrs Jackie Blakeborough Mobile 07961 952345
Supervisor Food Sciences, Roger Stevens, Staff Centre, Rock Deformation, Bragg Cluster, Yorkshire Deanery, ,ISS Health & Safety, Conference Auditorium
Miss Sylwia Cies’lak Mobile 07961 952834
Supervisor Garstang, 30-32 Hyde Terrace and 4,17 Springfield Mount
Mrs Sue Taylor Supervisor Irene Manton, Astbury, LC Miall and
Mobile 07961 952636 The Light Buildings
Miss Dawn Abel Supervisor EC Stoner Building and IRC
Mobile 07961 952474
Mobile 07961 953307 Mr. Steve Pullan Mobile 07961 952767
Supervisor Dental Level 5 Worsley
NAME Tel No JOB TITLE AREA OF RESPONSIBILITY
Miss Ruth Hindmarsh 3437047 Senior Supervisor/
Ema Training Officer
Mobile 07961 953218
Miss Tracy Beaumont 3437047 Supervisor Response Team & Chemistry
Ema
Mobile 07961 953218 Vacancy
Mobile 07961 952628
Supervisor Energy Building, Holdsworth & Civil Engineering
Miss Jacqui Smith Mobile 07958100187
Supervisor Mechanical and Electrical Engineering, Estates Boiler house and Mining ,
Mr Kevin Banks 3433432 Cleansing Cleansing Team
Ema Supervisor
THE CLEANING SPECIFICATION GUIDE AND DETAILS OF SERVICES PROVIDED
INTERIOR CLEANING SERVICES CLEANING STAFF
The Cleaning staff are responsible for the day to day cleaning of all areas within the buildings. The times that areas are cleaned varies from early morning (7am) through to evening (8pm) at the main University Campus.
Below is a general cleaning specification guide for the different types of accommodation. The level of service detailed has been found to be that which is generally acceptable to departments
Offices
Empty recycling bins As required
Damp dust all furniture and fittings Fortnightly
Dry and damp mop/vacuum floors Fortnightly
Sanitary Areas
Empty wastebins Daily
Clean WC’s, urinals and washbasins Daily
Replenish toilet basins and hand towels, etc Daily
Dry and damp mop floor Daily
Clean pipes, radiators, skirting boards Weekly
Lecture Theatres/Classrooms
Empty recycling wastebins Daily
Check clean floor Daily
Dry and damp mop/spray clean/vacuum floor Weekly
Clean all fixtures and fittings Weekly
Laboratories
Empty wastebins Daily
Dry and damp mop/spray clean floors Weekly
Staircases
Sweep stairs 2 x Weekly
Damp mop stairs Weekly
Clean handrails, ledges, etc Weekly
Corridors
Empty recycling wastebins Daily
Check clean floor Daily
Damp dust all furniture and fittings Weekly
EXTERIOR CLEANSING TEAM
This section consists of 8 full-time & 1 part time staff who carry out the following duties:- - daily mechanical sweeping of "Red Route"
- collection and removal of all litter from roads and footpaths on the University campus - snow clearing and gritting of footpaths and steps
- dealing with emergencies, e.g. floods
- the collection of cardboard, confidential waste and other office paper, computers and mobile phones, plastics, cans and glass for recycling
- shampooing of carpets and upholstery
WINDOW CLEANING
Windows are cleaned annually by specialist contractors, who tender for the work every three years. The contract includes the cleaning of all glass on both sides in all types of window frames, fanlights, doors and internal partitions. The contract is monitored by Cleaning Services Supervisory staff.
If you require any additional window cleaning to be carried out, this can be arranged through Cleaning Services upon production of an Internal Work Order.
PEST CONTROL
All infestations of pests should be reported to Cleaning Services, who will ensure that the problem is resolved efficiently and effectively.
WASTE MANAGEMENT
The University of Leeds collects and disposes of some approximately 1600 tonnes of waste per year from its main campus. The following waste streams are segregated, diverted from landfill and recycled – paper, cardboard, plastics, cans, glass, batteries, electrical and electronic waste, toner cartridges, fluorescent light tubes, wood, mobile phones, spent catering oil and chemical bottles. Recycling increased from 16% in 2002 to 92% in 2010. This was achieved by the installation of 2000 recycling bins and the removal of individual office waste bins.
If you have any queries relating to the disposal of clinical, chemical, radioactive, or any other form of waste, please refer to the University’s Waste Policy Document for further information or contact the Cleaning Services Manager on ext. 33434.
DISPOSAL OF CLINICAL WASTE
Those departments that generate clinical waste are responsible for ensuring that the waste produced is handled and disposed of in a secure and correct manner. In order to be able to identify the origin of a bag of clinical waste from its generation to final disposal, all bags must be sealed with a numbered tag, obtained from BUNZL Cleaning and Hygiene Supplies telephone 01977 522690. The bags should be taken to one of the Clinical Waste Stores located on campus. Departments will be charged for this service.
If you have any queries relating to the disposal of clinical waste, please contact the Cleaning Services Manager on ext. 33434.
OFFICE RECYCLING SCHEME
An office recycling scheme for the disposal of plastics, cans, glass and paper was trialed in November 2003 and because it proved very successful (62% of the waste was recycled) the scheme was rolled out across campus. It involves identifying suitable locations for recycling points within buildings. Recycling bins for these products along with one for general waste are then sited at these points and then all waste bins are removed from individual offices and all waste is put into the recycling bins. These bins are emptied by Cleaning Services.
Please contact Janet Willis, Cleaning Services Manager, on ext. 33434 when you require any further information.
RECYCLING OF OFFICE PAPER
The University operates a recycling scheme for office waste paper. Green drums and green plastic bags can be provided by Cleaning Services. The drums will be emptied by the cleaning staff as necessary. If you require any additional drums or for further information on the scheme contact Mr Kevin Banks on ext. 33432.
CONFIDENTIAL WASTE PAPER AND CARDBOARD COLLECTION
Confidential waste papers must be put into blue plastic bags and these can be obtained from cleaning services. Please do not overfill the bags. The full procedure can be found on Cleaning and Campus Support Services Web page.
DISPOSAL OF REDUNDANT COMPUTERS
All old and redundant electrical equipment should be recycled by contacting Cleaning Services or Estates Help Desk who will arrange for collection. They should not be placed in the general refuse bins as they are classed as hazardous waste under the WEEE regulations. Please contact the Estates Help Desk ext 35555 for collection. There is no charge for this service.
DISPOSAL OF PRINTER TONERS AND CARTRIDGES
All used printer toners and cartridges should be placed in one of the several recycling boxes located round the campus. For your nearest location please contact cleaning services.
DISPOSAL OF MOBILE PHONES
Old mobile phones can be recycled by sending them to Cleaning Services.
DISPOSAL OF BATTERIES
Domestic type batteries can be disposed of by sending to Cleaning Services who will ensure that they are recycled. They must not be put in with the general refuse.
Depleted Lithium or Cadmium rechargeable batteries or Mercury containing batteries are “special wastes” and should therefore not go in the general waste skips. Since they have to be treated as chemical waste they can be forwarded to Safety Advisory Services by internal mail, provided that they are in sound condition and not leaking.
Lead Acid Batteries also constitute “special wastes” ……..and for the purposes of disposal are treated as per Waste Chemicals.
DISPOSAL OF GLASS WINCHESTER BOTTLES
Reuse schemes for used chemical glass bottles including Winchesters is in operation whereby the bottles can be retuned to the suppliers for reuse. Fisher chemicals have supplied a collection & return service for the Schools of Chemistry and BDH provide a similar services for Biology for chemical bottles in Worsley.
The bottles must be washed out and stored in containers for collection. Contact Cleaning Services for further information or the stores in the Schools.
MONITORING PROCEDURE
Cleaning Services is committed to providing a high quality service. The standard of this service will be monitored by a Supervisor who will choose, at random, a different area each week. An 'area' may be a floor in the large buildings or a small department/house. A Customer Care Report Form will be completed (see example) and you may be asked if you have any comments you would like to make about the cleaning service. We always endeavour to provide a high standard of service to our customers and, therefore, we ask that you make every effort to comment on the service, in order for us to ascertain whether or not we are achieving our aims. If at any time you would like the cleaning services in your department to be monitored, please contact the Cleaning Services Manager on ext. 33434.
University of Leeds Facilities Directorate
Cleaning Services
CUSTOMER CARE REPORT
Name of cleaner/s: Date
Building/Dept: Work area:
Office Areas Sanitary Areas Circulation Areas
S T D R C K S T D R C K S T D R C K S T D R C K S T D R C K S T D R C K Floors Desks Chairs Cabinets Telephones Wastebins Ledges Skirtings Doors Radiators Floors Basins Urinals WCs Mirrors Dispensers Doors Cisterns Pipes Ledges Radiators Floors Tables Chairs Pictures Skirtings Ledges Doors Handrails Radiators Teaching Areas/Laboratories
COMMENTS ON DEFECTS AND REMEDIAL ACTION
BUILDING MAINTENANCE REQUIREMENTS S T D R C K S T D R C K Floors Chairs Desks Wastbins Ledges Skirtings Pipes Doors Radiators Storeroom Equipment Sluice Floor
COMMENTS BY DEPARTMENTAL STAFF
SIGNATURE
INSPECED BY COMMENTS BY CLEANING
