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Embassy Suites Downtown

Cleveland, Ohio

WEDNESDAY, SEPTEMBER 17, 2008

8:00am Registration Open 8:30am-8:45am Opening Remarks

8:45am-9:45am VCK-SQL: The Next Generation of VCK; Scott Bidwell 9:45am-10:00am Break

10:00am-10:45pm The Power of ASI Mobile; Jim MacMillan 10:45am-11:30am Different Ways to Input Data; Scott Bidwell

11:45am-12:30pm Records Management Software Top 20 FAQ’s; Tana Schaad & Dave Campion 12:30pm-1:30pm Lunch & Networking

1:30pm-2:30pm Vault Operations Using VVK and VVKweb.NET; Tim Goodwin 2:30pm-2:45pm Break

2:45pm-3:45pm What’s Coming Down the Lane? A Perspective on Industry Trends; Jim Booth 3:45pm-4:00pm Break

4:00pm-5:30pm Records Center Round Tables; Lee Miller & Scott Bidwell 7:00pm-10:00pm Evening Networking & Team-Building Event at The Corner Alley

THURSDAY, SEPTEMBER 18, 2008

7:45am Registration Open

8:00am-8:45am Routing and Daily Operation Procedures; Tana Schaad 8:45am-9:00am Break

9:00am-10:00am Veri-Shred’s Cool New Features; Jim MacMillan 10:00am-11:00am ASI Mobile—Uploading Service Orders; Tana Schaad 11:00am-11:15am Break

11:15am-12:00pm Information Protection Concerns & Growing Your Business; Bob Johnson 12:00pm-1:00pm Lunch & Networking

1:00pm-2:00pm Shredding Software Top 20 FAQ’s; Tana Schaad & Jim MacMillan 2:00pm-2:15pm Break

2:15pm-3:15pm Top 10 Mistakes Made By Shredding Companies; Ray Barry 3:15pm-3:30pm Break

3:30pm-4:45pm Round Tables for Shredding Operations; Lee Miller & Scott Bidwell 4:45pm-5:00pm Closing Remarks

WED., SEPT. 17: RECORDS FRAME

12:30—1:30pm LUNCH & NETWORKING

1:30—2:30pm Vault Operations Using VVK & VVKweb.NET

As owner and operator of The DataCenter Data Protection, Inc., Tim Goodwin shares his methodology for selecting vault software during this informative session. Currently utilizing VVK, VVKweb.NET and VVKwebCONNECT, Tim draws on his experience as a media vault business owner and former employee of Iron Mountain to provide you with the factors that led him to implement ASI’s vault software solutions for his growing business.

2:30—2:45pm BREAK

2:45—3:45pm What’s Coming Down the Lane? A Perspective on Industry Trends

One of the questions most frequently asked by commercial records centers has to do with industry trends – particularly as they relate to customer records creation practices and the degree to which born digital docu- ments are replacing hard copy records. A

second key area of interest is government initiatives likely to impact the Industry. PRISM International, the trade association for commercial information management

companies, remains at the center of these and other industry-related issues and PRISM International Executive Director Jim Booth will address these and other trends that are impacting the industry.

3:45—4:00pm BREAK

4:00—5:30pm Records Center Round Tables

Last Users Seminar round table discussions received overwhelmingly positive response. Attendees agreed they were a vital part of the Users Seminar. We’re pleased to include them on this year’s agenda. Take this oppor-tunity to draw on peer experience as you seek to resolve business-related issues and gain insight as to how others tackle their business challenges.

7:00—10pm Evening Networking & Team- Building Event: The Corner Alley

402 Euclid Avenue Cleveland, Ohio

www.thecorneralley.com

6:30—8:00am COMPLIMENTARY BREAKFAST Embassy Atrium

8:00—8:30am REGISTRATION OPEN

8:30—8:45am OPENING REMARKS

8:45—9:45am VCK-SQL: The Next Generation of VCK

VCK-SQL is rolling out but why should your business make the change from the current VCK to VCK-SQL? How can you start preparing now for your conversion to VCK-SQL? During this session, we’ll demonstrate a conversion from VCK to VCK-SQL. You will learn how to prepare

for the conversion, how the conversion process will work, and what to be aware of before, during and after. Ultimately, you will learn WHY you should convert.

9:45am—10:00am BREAK

10:00—10:45am The Power of ASI Mobile

ASI Mobile is the most powerful scanning application on the market serving ASI’s

suite of software applications. Containing VCK’s warehouse application, VCK’s driver scanning application, VVK computer

tape scan comparison application, and also Veri-Shred’s scanning application. A ing application has also been added to VCK which works in conjunction with ASI Mo

bile. Come learn what makes this such a powerful tool for your records operation.

10:45—11:30am Different Ways to Input Data

From data conversions to data import tools and manual customer data entry, we will review the many different options available

to record carton and file data into VCK. This exercise will include two case studies for large carton and file moves.

11:30—11:45am BREAK

11:45—12:30pm Records Mgmt Software Top 20 FAQ’s

Ever wonder what other ASI users are ask- ing the ASI Support team? Our support team has extensive knowledge not only regarding ASI software, but industry

exper-tise as well. In fact, our support team has nearly 55 years of combined industry ex-

perience. Not only will we share with you our top 20 records management questions,

we’ll also reveal the answers from our expert support team members.

THURS., SEPT. 18: SHREDDING FRAME

to them from Veri-Shred customers and will address them during this informative ses- sion. With a combined 55 years of experi-

ence, you can bet they have the answers – or know how and where to find them! Come hear for yourself how they can address your questions regarding Veri-Shred and the shredding industry.

2:00—2:15pm BREAK

2:15—3:15pm The Top 10 Mistakes Made By Shredding Companies

We all make mistakes in running our busi- nesses. We often get “tunnel vision” as we tackle day-to-day business issues and fail to realize that there are better ways to operate the business—especially when it comes to ways to attract new clients. What about the client base we already have? How do we recognize if we are making mistakes in

these areas? Ray Barry from Total Training Services (Shred School) will provide his insight on these top 10 mistakes and what

you can do to avoid making them in your business.

3:15—3:30pm BREAK

3:30—4:45pm Round Tables for Shredding Operations

Regarded as one of the most valuable ses- sions offered during the Users Seminar, our round-table discussions are your opportu-

nity to gather and share information with your peers. Attend this interactive session

and learn first-hand how others manage business-related issues in their daily busi- ness operations.

4:45—5:00pm Closing Remarks 6:30—8:00am COMPLIMENTARY BREAKFAST

Embassy Atrium

7:45—8:00am REGISTRATION OPEN

8:00—8:45am Routing & Daily Operation Procedures

In this session, we’ll review Veri-Shred’s daily operating procedures. We’ll also dis-

cuss the use of the calendar and its new features, how service orders are created, routing, and invoicing processes. We will demonstrate how these features are de-

signed to work together and how you can also utilize them to be optimally efficient.

8:45—9:00am BREAK

9:00—10:00am Veri-Shred’s Cool New Features

Many enhancements and new tools have been added to Veri-Shred these past few months. They reflect input and suggestions from our customers, including a few key tools that will be the focus of this session: holidays and point-of-sale (walk-in’s). At-tend this session, where we’ll review these new features with you and demonstrate how to use them.

10:00—11:00am ASI Mobile – Uploading Service Orders

ASI Mobile continues to raise the bar – especially as it relates to the document de- struction industry and Veri-Shred. Attend

this session and learm how service orders can be uploaded to the scanner for Veri- Shred. You won’t want to miss it!

11:00—11:15am BREAK

11:15—12:00N Information Protection Concerns & Growing Your Business

Information protection is one of today’s top consumer awareness concerns. As a result,

it is now an area that is increasingly being regulated. Bob Johnson, founder and execu- tive director of NAID will discuss how to use the current regulations and legislation to increase sales of secure destruction services.

12:00—1:00pm LUNCH & NETWORKING

1:00—2:00pm The Top 20 FAQ’s for Shredding

The ASI Support team has gathered their “Top 20” questions that are routinely posed

Ray Barry President

Total Training Services (Shred School)

With 16+ years’ experience in sales training, sales management and market-ing, Ray Barry has trained over 180 different companies in best practices of sales and marketing and retention. (See what his clients say about his training on You Tube). He also enjoyed success in major account sales in various industries. Having grown two businesses into Inc. 500 companies, Ray deliv-ers results for his clients. He currently serves as Secretary on the NAID Board of Directors and was also named Shred First Employee of the Year 2002.

Jim Booth Executive Director PRISM International

As PRISM International Executive Director, Jim oversees operations for this not-for-profit trade association composed of commercial records centers, data protection companies, imaging services companies and confidential destruc-tion vendors from the US and in more than 60 countries around the world. Prior to PRISM, Jim served as Director of Marketing for ARMA and Execu-tive Vice President of the National Records Centers Consortium (NRCC). He is a Paul Harris Fellow of Rotary International, and a member of the Board of Trustees of the ARMA International Educational Foundation. He is also a member of the American Society of Association Executives and the Associa-tion Executives of North Carolina.

Scott Bidwell President & COO Andrews Software, Inc.

Named President & COO of ASI in January 2008, Scott’s tenure as an An-drews employee began in 1990. He began with AnAn-drews Records Manage-ment, now Cintas Document ManageManage-ment, where he held positions as driver, operations manager, customer service, and sales representative. In 1997, Scott moved to ASI as its sales manager and was instrumental in expanding ASI’s customer base in the US, Canada and abroad to 130 installations. In 2001, Scott became ASI General Manager, where he was responsible for op-erations. In 2005, he became the VP Sales and Marketing. Scott has held vari-ous volunteer positions in ARMA, and is an active member of PRISM, where he is currently the Membership Task Group Chairman.

Dave Campion

Customer Support Manager Andrews Software, Inc.

Dave has worked for Andrews Records Management, now Cintas Document Management and Andrews Software for 15 years. Dave has hands-on experi-ence in virtually every aspect in the records business, including serving as general manager of a remotely located records center later acquired by An-drews Records Management. Dave moved to AnAn-drews Software in 1997 as a member of the Support Team and today he oversees the Support Department.

Timothy Goodwin CEO

The DataCenter Data Protection

Timothy entered into the vault management industry as owner of OFFSITE Services Inc., a full-service data protection company. OFFSITE grew to over 500,000 active volumes and movement of 15,000 tapes daily, servicing 24 markets across the United States. After being purchased by Iron Mountain in 2003, Timothy continued with the company as a Manager of Account Ser-vices for Chicago, Milwaukee, and Minneapolis. In 2006, he launched The DataCenter Data Protection Inc., offering secure media protection, co-location of client systems, secure data destruction, electronic vaulting, and disaster recovery planning.

MEET OUR SPEAKERS

Bob Johnson is the founder and executive director of the National Association for Information Destruction. Bob has also overseen the development of NAID-Canada, NAID-Europe, and NAID-Australasia, for which he also currently serves as executive director. He served by special invitation on the British Standards Institution’s committee responsible for developing practices and standards for information destruction firms in the UK. Bob also currently serves on the Infor-mation Asset Protection Council and the InforInfor-mation Protection Guidelines Committee of ASIS International. With over 27 years in the secure destruction industry, including all aspects of marketing, operations and regulatory compliance, Bob is often called on to speak and write on a wide range of issues related to the proper disposal of information, and is as comfortable talking about rebuilding a baler as he is about trends in global legislation.

Jim Macmillan Sales Executive Andrews Software, Inc.

Having joined ASI as a Sales Executive in 2001Jim is recognized for his attention to client needs. He immigrated from the UK to the US in 2001, whereupon he set about learning the records business working for Andrews Records Management, now Cintas Document Manage-ment. This ultimately led to his current position with ASI. Prior to joining ASI, he held positions all unrelated to the records industry, from small business owner, ski instructing in the US, Canada, Europe and New Zealand, to professional tree surgery in the UK.

Lee Miller CEO

Andrews Software, Inc.

Lee joined Andrews Records Management (ARM) in 1984. Recogniz-ing the need to accurately track storage and services and provide an accurate invoice and historical database, he hired a programmer. Through this initiative, Andrews Software, Inc. (ASI) was launched in 1985. Lee piloted both companies, expanding to Columbus, Ohio in 1986 and added Andrews Destruction Services (ADS) in 2003. In February of 2005 Lee and his business partner, Tom Marshall, sold ARM and ADS to Cintas. Today, Lee serves as owner and CEO of ASI. Always an active member of the RIM industry, Lee has held various positions in NRC, PRISM and the local ARMA chapter.

Tana Schaad

Customer Support Specialist Andrews Software, Inc.

Tana has worked in the Records Management industry for the past 8 years. She started her career in inside customer service with Andrews Records Management, now Cintas Document Management. In No-vember 2001 she was promoted to an outside customer service posi-tion where she was responsible for account maintenance and sales within existing accounts. Although Tana worked with clients in all industries, her focus in this position was the medical industry. She accepted a position with ASI in September 2005 working on the sup-port team. Current responsibilities include customer supsup-port, software installations and training. Tana is a graduate of Kent State University.

The Embassy Suites is centrally located in Downtown Cleveland at Reserve Square. Easy access to Interstates 71, 77 and 90. Thirteen miles from Cleveland Hopkins Air-port. It is a full service, luxury hotel featuring 260 guest suites, health club facilities including heated indoor pool, lighted outdoor tennis court, saunas, exercise and weight rooms. Valet or self-parking is available at daily rates. Suites include complementary cooked to order breakfast and manager’s reception each evening from 5:30-7:30. Guests who stay at the Embassy Suites are eligible to earn Hilton HHonors points and miles. Earn hotel and airline re-wards to popular destinations, vacation and cruise rere-wards to exotic locations, and entertainment and merchandise re-wards from world famous companies.

We have reserved a block of rooms under An-drews Software for September 16th, 17th and 18th. Please mention this when making your reservation to ensure you get the group rates of:

• $119 per night—Single

• $119 per night—Double RESERVATIONS

For Online reservations:

For Phone reservations: 216-523-8000

Check-in at the Embassy Suites Cleveland - Downtown begins at 4:00pm.

Reservations must be made by August 17, 2008, or before the room block is gone, in order to receive the group rate. On August 17th any available rooms left will be released for general sale. Please remember to make your reservations early, before the room block is gone.

AIRPORT INFORMATION

Cleveland Hopkins International Airport (CLE) Distance: 13 Miles

Taxi Fee: 20 (USD)

Akron-Canton Regional Airport (CAK) Distance: 51 Miles

EMBASSY SUITES DOWNTOWN

Cleveland, OH 44114 Phone: 216-523-8000 Fax: 216-523-1698

DO NOT MISS OUT ON THIS OPPORTUNITY TO:

Learn from others’ experiences

Check out our latest enhancements and software tools Expand your knowledge to help you grow your business

This is a great opportunity to network with people from other operations, and exchange information free from the constraints of professional educational sessions.

Please register the following person for the Andrews Software Users Seminar 2008

Registration is $225.00 (before August 1st or $265 after)

per Attendee and Includes:

Registration & Conference Materials, Educational Sessions,

Lunch Both Days, plus Wednesday Evening Event.

(Please duplicate for each additional registration)

To Register:

Please fax with credit card payment or Invoice Option to 440-627-2089 or mail to: Andrews Software, Inc., 6900 W. Snowville Rd., Cleveland, OH 44141

I will be attending the following events: (included in registration just trying to get a head count)

Thursday Lunch Wednesday Evening Event

Wednesday Lunch

Invoice Master Card

Visa Company Name:

First Name: Last Name:

Nickname for Badge: Title:

Address: City: State/Province: Zip/Postal: Phone: Fax: E-mail: Country:

Credit Card Number: Payment Option:

Cardholder’s Name (please Print): Signature: