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NOTICE
NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT
THE PRIOR WRITTEN CONSENT OF TRAVELPORT.
Website: www.benelux.travelportservices.com
INDEX
INDEX ... 3
INTRODUCTION ... 5
TYPES OF DOCUMENTS ... 6
ISSUING AN E-TICKET ... 7
*ETA – E-TICKET ACKNOWLEDGEMENT(S) ... 8
*DH – DOCUMENT HISTORY ... 11
E-TICKET STATUS CODES ... 13
VOIDING AN E-TICKET ... 14
POSITIVE AUTHORZATION TABLE ... 18
EZ ELECTRONIC TICKET OPTIONS ... 19
EZN AND EZL ITINERARY / INVOICE OPTIONS ... 22
DOCUMENT INSTRUCTIONS ... 24
INTERLINE AGREEMENTS ... 25
FORM OF IDENTIFICATION – FOID ... 28
DAILY DOCUMENTION LOG ... 33
PRIMARY DAILY DOCUMENTATION LOG ... 33
SECONDARY DAILY DOCUMENTATION LOG ... 35
OTHER DAILY DOCUMENTATION LOGS AND REPORTS ... 36
E-TICKET HISTORY ... 38
PRODUCTIVITY CREDIT – MANUAL TICKET ENTRY ... 39
MANUAL PRICING ... 40
AGENT ASSISTED PRICING ... 41
RATE DESK PRICING (RDP) – MANUAL PRICING ... 43
WORLD TICKET IMAGE RDP – TEMPLATE ... 50
MANUAL PRICING – GO! SCRIPT ... 58
WORLDSPAN PRICING POLICY ... 61
ASK TRAVELPORT ... 62
E-TICKETING TROUBLE SHOOTING. (ANSWER 15420) ... 62
APPENDIX 1 - AUTOPRICING ... 64
INTRODUCTION
This manual has been written for agents using the Worldspan system.
The topics covered in this manual are:
Worldspan E-ticketing:
After the first chapters you will be able to issue e-tickets for standard reservations. We will use auto quotes. Also the information in PNR regarding e-ticketing will be explained.
Worldspan E-ticketing options and errors:
In the second part of this course ticketing options and error messages will be explained hand dealt with. Only automated quotes will be used.
Worldspan E-ticketing, Agent Assisted Pricing and Rate Desk Pricing.
We will create manual Filed Fares. Often used in case of IT/BT ticketing or in case of journeys that cannot be quoted automatically.
During the course we will use:
The www.benelux.travelportservices.com website. Ask Travelport is an important source of all information on the Worldspan System.
TYPES OF DOCUMENTS
HELP EZ, INFO EZ
There are several different documents that are frequently produced in Worldspan, these include:
Electronic Tickets
Since June 2008 agent can only issue e-tickets for air journeys. After issuance, the passenger flight coupons are transmitted electronically to the operating/validating carrier.
Itinerary
A full-length itinerary document includes all active air and non-air segments. The amount due section does not appear on an itinerary document.
Invoice (Itinerary/Invoice)
A full-length itinerary/invoice document includes all active air and non-air segments. An
itinerary/invoice will have a value (price) printed on it. If this document is issued at the same time as an Electronic Ticket the name of this document changes to a Passenger Itinerary Receipt.
Automated Miscellaneous Charges Order (MCO’s)
With Automated MCO’s an agent can pay fees, deposits, extra baggage. The subject will be dealt with during the advance ticketing course.
ISSUING AN E-TICKET
The issuance of an E-ticket is basically only one step further than a normal reservation.
Look at the reservation below. The passenger has booked a round trip.
To issue a reservation, two mandatory fields are needed:
Form of Payment, in this case CASH 5$CA Auto price 4P*
Tab behind the bracket and record locator to open the PNR again. The PNR will be updated. The PNR will be updated:
Two new fields will appear in the PNR: ETA, DH. The ticketing field will be updated.
The Ticketing Field will be updated with Date and Time of ticket issue and E-ticket number. Also the issuing agent AA will be mentioned.
A SSR with the ticket has been send to the airline, using the code TKNE.
If the ticket number has not been send to the airline, the travel agent needs to do this manually. Otherwise, the reservation / ticket might be cancelled by the airline.
*ETA – E-TICKET ACKNOWLEDGEMENT(S)
INFO *ETA *ETA shows all E-ticket records connected with this PNR.
Tab after And enter to view the ticket data.
Explanation of the information in the E-ticket:
TKT NBR: Ticket number including airline code. No check digit shown. ORIG/DEST Origin / Destination, here AMS/AMS
NBR of TKTS issued In this case, only one ticket is issued, no conjunction ticket. TTL NBR of SEGS Total number of segments, in this case 2.
CP Coupon
S Status, in this case O(pen) for use ER Endorsements / restrictions
Fare Calculation Calculation in NUC. The Rate of Exchange (ROE) and the XT-taxes. Fare Calc Indicator Pricing Indicator. 9 tells you the booking is autopriced.
TKT Fare Data Fare Information as shown on the Passenger Ticket Auditor Net amount to be paid
FOP Form of Payment
The passenger information is shown below:
NAME Passenger name
FA: 1P/…. File Address (Worldspan Locator) FA: 1A/…. File Address (Airline Locator) TICKETING AGT ID Sine in of ticketing agent
SID Subscriber ID (pseudo)
DATE Date of ticket issuance
IATA NBR IATA Number
NAME/PLACE OF ISSUE Issuing Agency name and address FREE BAG Baggage Allowance (not guaranteed)
*DH – DOCUMENT HISTORY
HELP *DH, HELP TTN, INFO *DH When a ticket is issued, Worldspan creates a document history record for each document issued. This appears in the items suppressed field of the PNR.
DISPLAYED PNR
Document History *DH
Explanation of the Document History:
Under Document Commands the entries for pricing and ticketing will be shown. EZ entry generated by Worldspan
Agent Entry 4P – Pricing Entry
PI – Pricing Instructions (e.g. segment selection)
Under Document additional information regarding the document issued is shown. Possible REFUND Date / Time / SID / Agent Sine On
RFARE Fare / Tax / Penalty / Total in refunded document RCOMM Commissions recall and earned amounts
FOP Form of Payment EXREV Exchange Reversal ENDOR Endorsements TOUR Tour code
FARE Fare Information and Farebasis FCALC Fare calculation
COMM Commission
TTN Transmit Ticket Number. The TTN tells you the ticket number is send to the Airline.
TCN Transmission Control Number
SCN Stock Control Number. Different Coupons can be issued or suppressed. C – Charge Form
A – Audit Coupon
T – Travel Agent Coupon F – Flight Coupon
P – Passenger Receipt
R – Refund Exchange Authorization
DESCRIPTION ENTRY
Display Document history. *DH
By Item number (multiple documents, From DH display) *DH3
By Specific date *DH14JAN
By passenger Name *DH-JONES/SAM
All voided items *DHV
Display a list of all TTN participants KTN* Specific airline TTN table (XX = Carrier Code) KTN*XX
Transmit ticket number 3TTNXX
The above entry only needs to be made when there is no TTN line in the document history after ticket issue (XX = Carrier Code)
E-TICKET STATUS CODES
In the Electronic Ticket Record The Coupon Status Display is shown. Example: OPEN FOR USE.
Under ETR View Ticket Data the Ticket Data Display codes show under S. Different codes may show up. Normally only the status code O (and often A) can be changed by the Travel Agent. For example when a ticket is voided by the Travel Agent, the status code will change from O to V.
If a passenger has already checked in (C), but now wants to change his flight, it is possible to request the airline to change the E-ticket Status Code to O and then change the flight.
Ticket Data Display (TDD)
Coupon Status Display (CSD)
Definition:
O OPEN FOR USE Open for use, not yet used.
A AIRPORT
CONTROL
Under airport control - the operating carrier has secured the ET coupon prior to the scheduled departure.
C CHECKED The passenger has checked in for the flight. L LIFTED The passenger has boarded the aircraft. E EXCHANGED The value of the ET coupon has been used as
payment for a new transaction.
F USED The flight has been completed.
R REFUND The e-ticket record has been refunded. V VOID The e-ticket record has been voided.
U UNAVAILABLE The validating carrier has determined that the coupon is no longer available for use as ticketed.
VOIDING AN E-TICKET
E-tickets can only be voided on the day of issuance. At midnight the Sales Report will automatically be closed for the day.
It is not possible to unvoid an e-ticket. There are two methods for voiding an e-ticket.
1. Selecting the VOID option in the Electronic Ticket Record (ETR). 2. Void via the Daily Documentation Log (DD).
VOIDING AN E-TICKET VIA ETR:
HELP ET VOID An Electronic Ticket can be voided via the Electronic Ticket Record Display.
Type X or V and press Enter.
The e-ticket will be updated in the airlines database and a Settlement Authorization Code (SAC) is added to confirm the document is voided. Also the status has been changed to V.
VOIDING AN E-TICKET VIA DD:
HELP DDV An Electronic Ticket can also be voided via the Daily Documentation Log.
To open up the Daily Documentation Log enter: DD
There is only one item on the list.
To void this item enter: DDV1 (1 = item number)
The e-ticket will be updated in the airlines database and a Settlement Authorization Code (SAC) is added to confirm the document is voided. Also the status has been changed to V.
SPECIAL NOTES
1. The carrier may elect to return a Settlement Authorization Code (SAC) for void, print,
exchange or refund request transactions. This acts as a confirmation number acknowledging that the specified request was received by the airline.
2. When voiding an Electronic Ticket the void approval or SAC will only be transmitted when all flight segments in the Coupon Status Display reflect OPEN FOR USE.
3. If the form of payment was a credit card, voiding an Electronic ticket does not void the credit card approval code.
4. A voided e-ticket cannot be unvoided.
FAILURE MESSAGES
1. When an E-ticket has been successfully voided, an attempt to void the same document will result in the following error message:
2. The message will be shown if the attempt to void the ticket is made out is made outside of the BSP reporting period.
3. If the link to a carrier’s E-ticket database is down when a void is requested, the error
The travel agent will be required to repeat the VOID request until the void request is processed. Let’s have a look at the updated ETA:
*ETA
The ETA shows there are four ETRs. The type of acknowledgements in this case are: I = Original Issue
V = Voided
The SAC numbers are also mentioned.
If the ETR is opened up, you can see the status has been changed to VOID.
In the it is also possible to see the ticket voided:
You can also find the voided ticket in the updated Daily Documentation Log. DD
POSITIVE AUTHORZATION TABLE
HELP 4G/AT, INFO 4G/AT
INFO 4G/AT
An agent must have authorization from an airline to validate tickets using the airlines plate. If the airline has given authorization, but the carrier code does not appear in the PAT table, the agent will need to contact the Worldspan Help Desk.
4G/AT
The above list is an overview of all carrier that can be issued by SID XBL, IATA number 9984568.
If an agent tries to issue an e-ticket using a carrier that is not added to the PAT table, Worldspan will answer with a failure message and suggests issuing carriers.
However, an agency should always contact the issuing airline for authorization, this interline agreement is not guaranteed by Travelport.
EZ ELECTRONIC TICKET OPTIONS
INFO EZEOPT All possible documents are loaded in the Agency Information Record or AIR table. This table can be retrieved by 4G. All information regarding the Agency settings are shown here, including the EZ Options.A example is shown below.
In this case the EZ options are: E - E-ticket
M - Automated Miscellaneous Charges Order L - Passenger Itinerary Receipt
I - Interface Message N - Itinerary only
Other options can be found under HELP EZOPT, but the above are the most regularly used. The entry EZ is used to issue documents. After this entry the agent can append all types of modifiers to specify:
Which type(s) of documents to be issued.
The way these documents are issued. For example, will the fare be shown on the ticket, commission, tour code, etc.
ISSUE DOCUMENTS
DESCRIPTION ENTRY
Basic entry, issues E-ticket and all documents stored in the A.I.R. table. EZ
Issue E-ticket only EZE
Issue E-ticket with Interface Message EZEI Issue E-ticket and Passenger Itinerary Receipt EZEL Issue E-ticket, Passenger Itinerary Receipt with Interface Message EZELI
Issue Itinerary only EZN
An Interface message is a message from Worldspan to the accounting system.
Other Itinerary options are Viewtrip (www.mytripandmore.com) and Custom Itinerary in Worldspan Go!ELECTRONIC TICKETING OPTIONS
HELP EZEOPT, HELP DI How a document is issued is decided by the optional ticket qualifiers added after the EZE entry. Most options can be added in the 5-field as well. It is also possible to prepare the ticketing via Document Instruction (DI)
If options are both added in the 5-field and as EZE option, the EZE option will overwrite the option stored in the 5-field.
Below only a list with the most important EZE options is shown.
EZE OPTION OPTION DESCRIPTION and EXAMPLE
#C Validating Carrier #CDL
#ERTK Carrier Validation Override #ERTK #CSK
# IT Tour Code
# ITYY12345678
Tour Code & IT in Fare Box (fare suppressed) # ITYY12345678@IT
Tour Code & Bulk in Fare Box (fare suppressed) # ITYY12345678@BT #K Commission #K1 #N Name Select #N1.2 #ER Endorsements
#ER VALID ON AF ONLY
Will overwrite Endorsements in the 5-ER field. #*R Redisplay PNR after ET
#$ Form of Payment
#$CA, #$CK, #$AN or # $CCVI4444333322221111N1206 Will overwrite Form of Payment in the 5$ field.
#$*Z Credit Card Approval Code #$*Z53721
#TR Ticketing Record
#TR2 + Name select or document instruction
EXAMPLES
DESCRIPTION ENTRY
Validating carrier, commission, form of payment EZE#CBA#K1#$CA
Form of payment, name select, ticket record EZE#$CA#N1.1#TR1
Credit card approval code EZE#$*Z12345
Validating carrier, form of payment, commission, EZE#CLH#$CA#K1#*R redisplay PNR
Issue Delta E-ticket with Tour code, Fare suppressed EZE#CDL#ITIT2AMS2@IT
Issue E-Ticket and Itinerary Receipt with options EZE#$CA#CUA#K9
Issue E-Ticket with Split Forms of Payment
EZE#$CA-334.00/CCAX37421234567001-80.00#CBA#N1.1 or
EZE#$CCVI4929123456780001-250.49/CCAX37421234567001-100.00#CBA#N2
If an agent tries to issue the ticket, but has not yet added the validating carrier, Worldspan will prompt you to do so, giving the options. Always try to issue the ticket on the main carrier of the journey.
More qualifiers can be found in Ask Travelport.
EZN AND EZL ITINERARY / INVOICE OPTIONS
CLIENT DELIVERY / BILLING ADDRESS
HELP 5-CD, HELP 5-CB, INFO 5-CD, INFO 5-CB The Client Delivery address fields (5-CD) in a PNR prints on the left hand side of a Worldspan itinerary & itinerary/Invoice document. A maximum of 6 lines with 32 characters per line are allowed for the Client Delivery.
The Client Billing address fields (5-CB) in a PNR prints on the left hand side of a Worldspan
itinerary & itinerary/Invoice document. A maximum of 6 lines with 32 characters per line are allowed for the Client Delivery.
If both the Client Delivery & the Client Billing fields are present in the PNR, then the Client Delivery will print on the left hand side and the Client Billing will print on the right hand side.
DESCRIPTION ENTRY
Client Delivery 5-CD MRS MARION HEIJNE
5-CD GROTE STRAATWEG 14 5-CD 1845 DF ALKMAAR NL
Client Billing 5-CB MR SIMON ZOMERS
5-CB WATERGANG 53 5-CB 1842 CG ALKMAAR NL
ITINERARY REMARKS & ITINERARY INVOICE REMARKS
HELP 5RM- Itinerary remarks in a PNR print on itinerary and itinerary/invoice documents. Non segment
associated remarks print at the bottom of the document and segment associated remarks print directly after the specified segments. An unlimited number of lines are permitted with a maximum of 66 characters per line.
DESCRIPTION ENTRY
Non segment associated Itinerary remark 5RM–HAVE A PLEASANT TRIP
Itinerary segment associated remark 5S1/4*RM–SPECIAL MEAL CONFIRMED Itinerary name associated 5N1.0*RM–HAVE A NICE TRIP
Itinerary name/segment associated 5S2N3*RM–HAVE A NICE TRIP
Non segment associated Itinerary/Invoice remark 5IR–DO NOT FORGET VISA APPLICATION Itinerary/Invoice segment associated remark 5S1*IR–CHECK IN TIME 2 HOURS
Itinerary/Invoice name associated 5N2.0*IR–HAVE A NICE TRIP Itinerary/Invoice name/segment associated 5S3N4*IR–ENJOY YOUR FLIGHT
ISSUE A CUSTOMISED ITINERARY & ITINERARY / INVOICE
HELP EZNOPT, HELP EZLOPT
EZN and EZL OPTIONS
OPTION DESCRIPTION
#A Agent
#ASARAH
#BK Booking Agent (Agent sign-on and SID) #BK AA/AO2
#BV/BVD This option removes blank lines on an Itinerary. BVD adds decodes. #DR Airline Positive Acknowledgement (Direct Response)
#HV/HVD Customized Header or Customized Header with Decodes. Blank lines are removed.
#IR Print Invoice Remarks #N Name Select
#N1.2
#*P Print Names with Ticket Numbers #RL Print Record Locator
#RM Print Itinerary Remarks #TC Terminal Information
#V Print Intermediate Stops (Via Points) #WL Print All Waitlisted Segments
#@C5 Insert Own Closing Statement. #@C5 Special Offers Out Now Other closing statements: INFO #@C #*IX Suppress Invoice number
#*IXXXXXX Specify manual invoice number (min/max 6 numbers) XXXXXX = invoice number
#X$ Suppress credit card number from the document
Multiple options can be combined in any order, but must be separated by an and item (#).
DESCRIPTION ENTRY
Itinerary without headers, Worldspan locator, terminal EZN#RL#TC#DR#ASIMON#V numbers, airline locator agent reference, and add
intermediate stops
Itinerary/Invoice without headers, Worldspan locator EZL#RL#TC#DR#ASIMON#@C1#V locator, terminal numbers, airline locator, agent
reference, delete closing statement and add add intermediate stops.
DOCUMENT INSTRUCTIONS
HELP 4-DI, INFO 4-DI
Document Instructions (DI) are used to store Ticketing and Itinerary /Invoice options and Document Types for use during Document Production. All options in the last chapters can be used. Document Instructions can be stored in the PNR or in the Worldfile.
There are 4 types of Document Instructions:
Primary DI. These are unassociated Document Instructions.
Name Select DI. Document Instructions which relate to specific passengers. For example: to store different Forms of Payment.
Pricing Instruction DI. These are DI associated to a Manual Pricing.
Ticket Record DI. Document Instructions associated to a specific Ticket Record.
DESCRIPTION ENTRY
Primary Document Instruction:
Single Option: suppress Credit Card number 4-DI#X$
Multiple Options: 4-DI#RL#WL#BK#TK#HVD#ITITBA04@IT
Name Select Document Instruction: Multiple FOPs, 2 entries
Name 1.1 4-DI#N1.1#$CA
Name 1.2 4-DI#N1.2#$CCCA543198763026800 Pricing Instruction Document Instruction:
Associated to Pricing Instruction 3 4-DI#PI3#CSN#ERVALID SN ONLY
With Name Select 4-DI#PI2#N3.1#CAA#K10
Ticket Record Document Instruction:
Associated to Ticket Record 2 4-DI#TR2#CKL#ERVALID KL ONLY
With Name Select 4-DI#TR2#N3.1#CTS#K1
Additional entries:
Display Document Instructions *DI Delete Document Instruction 2 4-DI@2
INTERLINE AGREEMENTS
INFO 4GTA
If multiple airlines are present in a PNR, it is not always allowed to issue these airlines in one ticket. Even if the routing of an airline tells you to use a specific airline, it might not be possible to issue the E-ticket. So, the interline agreements must be checked.
Before ticket issue, the interline agreement between different airlines can be checked. Look the PNR below.
The Interline Agreement can be checked in two different ways:
1. Manual, with or without an active booking file.
Interline agreements can also be checked without a booking file being displayed. 4G/TA*SA-E
The reply will give a list with all airlines accepting SA-e-tickets. For this situation, both BA and LH are mentioned, so the ticket can be issued.
2. Automatic, at the time of ticket issuance.
E-TICKETING FUNCTIONS AND GUIDELINES TABLE
INFO ETLIST All functions, restrictions and guidelines regarding e-ticketing are mentioned in a table that can be found per airline under:
INFO ETXX0 (XX = Airline)
Normally it is only necessary to consult the table in case of e-ticketing problems. Let’s have a look at the table of SN Brussels Airlines:
INFO ETSN0
SN Brussels Airlines does not allow voiding of an exchange and a refund. The E-ticket Record will be displayed for a maximum of 500 days. No more than 9 persons can be issued with one entry. To issue groups, multiple transactions are necessary. The maximum number of segments, including ARNKs is 16. The Passenger Type Code INS – Infant with a seat – is not allowed.
Beside the general table, there is always a list of countries of sale and notes regarding conditions of the carrier. For SN Brussels these notes include:
FORM OF IDENTIFICATION – FOID
HELP FOID The primary use of the FOID is for identification at check-in. Some airlines require a Form Of
Identification (FOID) to be entered as a Special Service Request (SSR) item before an Electronic Ticket will issue.
If the PNR does not contain a FOID, the response to the Electronic Ticketing entry will be:
Refer to INFO ETLA0 (LA = Airline code) for information on individual airline guidelines and policies on FOID’s.
The FOID SSR entry must include a two-letter code designating the type of identification used. Listed below are examples of two-letter codes:
DESCRIPTION ALPHA CODES
Credit card CC
Drivers license DL
Frequent flyer FF
Passport PP
National Identity NI
Confirmation number or record locator CN
Ticket number TN
Locally defined ID number ID Listed below are examples of SSR FOID formats:
DESCRIPTION ENTRY
FOID using a frequent flyer number 3SSRFOIDXXHK/FFXX1234567890-1.1 FOID using credit card information 3SSRFOIDXXHK/CCVI47331234567890-1.1 FOID using drivers license 3SSRFOIDXXHK/DLTX9P123ABC456-1.1 FOID using switch card information 3SSRFOIDXXHK/CCSW4427100000000123-1.1 (XX = Airline code)
E-TICKET RECORD
HELP ETR, INFO ETR
Electronic Ticket Records (ETR) are stored in a separate database from the PNR. This means the ETR can beused to retrieve the Coupon Status with or without a displayed PNR.
The Electronic Ticket Record is retrieved from the validating carriers Electronic Ticket database to process the Electronic Ticket, post ticketing options.
There are four methods to retrieve the Electronic Ticket Record:
1. From a displayed PNR using the Electronic Ticket Acknowledgement (ETA) item Number.
2. The Electronic Ticket Record (ETR) template with a displayed PNR 3. The Electronic Ticket Record (ETR) template without a displayed PNR 4. Using the Electronic Ticket Number (with or without a displayed PNR).
METHOD 1
From a displayed PNR using the Electronic Ticket Acknowledgement (ETA) item number.
Entry: *ETA
Entry: ETR1
DESCRIPTION ENTRY
Display ETR by ETA item number from displayed PNR ETR1 Display ETR by Name Select from displayed PNR ETR#N1.2
METHOD 2
The Electronic Ticket Record (ETR) template can be used with or without a displayed PNR. Below you find an example of an ETR REQUEST from a displayed PNR.
Entry: ETR
The indicated fields are automatically populated with information taken from the live PNR. Just press enter and the e-ticket will be opened.
The document number contains the most recent Electronic Ticket issued.
METHOD 3
The Electronic Ticket Record (ETR) template can be used with or without a displayed PNR. Below you find an example of an ETR REQUEST without an active PNR.
Worldspan responds with a blank template because an Electronic Ticketed PNR has not been previously displayed.
Once the ETR template is displayed, Worldspan provides 3 options to request the e-ticket.
Option 1: ELECTRONIC TICKET NUMBER, this is the easiest way to retrieve the Coupon Status display.
Press Enter when the information is complete Option 2: VALIDATING CARRIER, frequent traveler number and flight
departure date
Press Enter when the information is complete Or by VALIDATING CARRIER and airline PNR record locator.
Press Enter when the information is complete NOTE
1. Retrieval by airline confirmation (record locator) is not supported by all airlines. 2. The validating airline can be specified using the 2 letter airline code (BA) or the
Option 3: VALIDATING CARRIER, flight departure date, last name and first name (as in PNR name field) and option A, B or C.
A. Origin, destination and flight number
Press Enter when the information is complete Other possibilities are:
B. Credit card type and number.
C. Passenger telephone number, as held in the phone field which must include the pseudo city code (SID) and H, B or W
METHOD 4
Display ETR by Ticket Number (with or without displayed PNR) ETR0749010792558
ADDITIONAL INFORMATION
1. As a general rule the ETR is secured to an agency by the IATA number. See INFO ETKTSECURITY for exceptions to this rule.
2. Only the issuing agency or an authorized bridge or branch location may display the ETR after an Electronic Ticket has been issued.
3. Dividing, reducing or name changes to an Electronic Ticketed PNR do not result in updates to the ETR.
DAILY DOCUMENTION LOG
INFO DDLPRI, INFO DDLSEC The Daily Document Log (DDL) shows the daily transactions in order to verify receipt of interface accounting data from branch offices and/or home location. Worldspan maintains the files for a period of up to 11 days.
PRIMARY DAILY DOCUMENTATION LOG
Entry: DD
Field: Explanation:
Header Line DAILY DOCUMENTATION LOG.
Second Line Subscriber name, IATA number and date of the DDL. ITEM Item Number
GROSS Gross fare
P Form of Payment Indicator C - Credit Card
A - Non Credit Card transactions (Cash Nonref, etc.) S
Ticket Status
Blank - issued V - agent voided V* - system voided
ER - electronic ticket refunded RR - refund reversal
EX - electronic ticket exchange
A/L TKT NBR Airline 3 letter code and ticket number (E indicates e-ticket, M = MCO) NET AMT Nett amount
PSGR NAME Passenger Name
INVOICE Invoice number if applicable
The Electronic ticket numbers and MCO number are allocated automatically. Stock Numbers do not exist anymore since 1June 2008 when paper ticketing was discontinued. When all ticket numbers have been used, Worldspan will normally automatically allocate the next block. In some cases Worldspan may ask to enter 4GTA to allocate a new block of 300 ticket numbers. Enter 4GS to view the next ticket number to be allocated. Also the remaining allocated ticket numbers can be found here..
Explanation of Daily Documentation Log for specific travelers.
Heijne Voided
Bakker Paid by Credit Card
Debie Conjunction Ticket
Hutchis Refunded e-ticket
Ingram Exchanged e-ticket
Veldhuis MCO. Miscellaneous Charges Order
Eckman System Void or System Cancel. A system void is a ticket which is automatically cancelled at the time of issue. E.g. in case there is no link to the airline system at the moment of ticketing.
DESCRIPTION ENTRY
Display Primary DDL DD
Passengers Name DD*-MURRAY
Ticket Date DD*12APR
Passenger Name/Ticket Date DD*-MURRAY*12APR
Void Ticket on line 1 DDV1
SYSTEM VOID / SYSTEM CANCEL WITH CREDIT CARD APPROVAL
INFO ETKT SYSCXL When Worldspan performs a system cancel and the form of payment was a credit card the advisory message returned will contain the credit card approval code.
As the credit approval is still active, an attempt should be made to issue another Electronic Ticket. Manually include the credit card approval code from the previous transaction;
The credit card approval from the failed Electronic Transaction can also be found in the secondary DDL and the DDP display.
SECONDARY DAILY DOCUMENTATION LOG
The Secondary DDL can be accessed from a Primary DDL. DD*2 retrieves information from the second item in the active DDL.
FA = File address
TLI = Ticket, Itinerary, Interface. In this case Yes, No, No
If the form of payment was a credit card the approval code can be found in the secondary daily documentation.OTHER DAILY DOCUMENTATION LOGS AND REPORTS
DAILY ACTIVITY REPORT
HELP DDP
Entry: DDP
Tickets displayed in numerical ascending order. If applicable:
Credit card approval code
Move Down (MD) or Move Up (MU) entries do not work in the Daily Activity Report display. Use the entry DDP/XX (XX = line number) to display specific line number.DAILY VOID REPORT
HELP DDN
Entry: DDN
DAILY DOCUMENTATION LOG TOTALS
HELP DDT
Entry: DDT
E-TICKET HISTORY
The history of an Electronic Ticket Record may be viewed. With the Electronic Ticket Record displayed, tab behind the
In this case the travel history of mister Macklin will be shown.
He has flown from Chicago (ORD) to Atlanta (ATL) and continued to London Gatwick (LGW). He still has two segments Open for use. The ticket was issued on 31 January 2009.
PRODUCTIVITY CREDIT – MANUAL TICKET ENTRY
HELP COUPON, HELP 7/U
The productivity credit manual entry is designed to record hand-written and Non-Worldspan issued documents for incentive credits. This entry is applicable to agencies located in European Union -EU- and European free trade association -EFTA- countries only. Credits for tickets generated by Worldspan are automatically updated
The manual update entry will consist of the following elements:
Mandatory:
1. Function Identifier 7/U 2. Form Type
Four Coupon Ticket
Miscellaneous Charge Order (MCO)
Prepaid ticket advice (PTA
4T MT
PT
3. 3 digit validating airline code 125 airline 3 numeric code – e.g. British Airways 4. 10 digit document number 1234567890
Note: a range of sequential ticket numbers may be entered by separating the last three digits with a dash (-) Optional:
5. Name select N1.2
6. Segment select S2/3
Example: 7/U 4T 125 1234567890# N1.2# S2/3 (spaces shown only for clarity) 1
2 3 4 5
6
Worldspan checks to ensure the document number(s) entered contains enough coupons for the segments and passengers in the PNR.
DESCRIPTION ENTRY
Basic Entry 7/U4T0151234567890
Range of sequential Ticket Numbers 7/U4T0151234567890-893 With optional name select 7/U4T0151234567890#N2.1 With optional segment select 7/U4T0151234567890#S1/4
MANUAL PRICING
Introduction
Until now we only looked at automated quotes for ticketing. Sometimes, however, a travel agent has got its own negotiated fares, which are not loaded in Worldspan. In these cases a manual quote must be made.
Examples of situations, when an automated quote might not be possible:
Group PNRs
Round The World fares Air passes
Negotiated fares, which are not loaded in Worldspan Changes after departure.
Of course, other situations are possible.
There are four ways for making the manual quote:
Agent Assisted Pricing – AAP. Rate Desk Pricing – RDP.
World Ticket Image – RDP template. Manual Pricing – Go! Script
AGENT ASSISTED PRICING
HELP AAP, HELP 4P*- INFO 4P-NRV
PNRs that do not auto price, or auto price at a fare other than the desired one, may often be priced using Agent Assisted Pricing (AAP). But, take care. The travel agent is now responsible for the fare. The travel agent should has to check if all rules have been met or a waiver has been received from the validating airline.
Another often used name is: Forced Pricing
Each Agent Assisted Priced PNR is examined to determine whether Worldspan can or cannot guarantee the fare. If the option manipulates the fare in a way in which Worldspan could not validate, then it is not considered auto priced. For example, Worldspan cannot validate if the percentage discount or dollar off amount is valid for the specific passenger.
If the AAP fare is guaranteed by Worldspan the TKT FAX line will mention .
If the AAP fare is not guaranteed the TKT FAX line will mention .
Agent Assisted Pricing includes options to:
1. Price with a percent or sum discount using Custom Discount Pricing. 2. Price with a sum increase using Custom Plus Pricing.
3. Override rules.
4. Price fares that are inhibited from auto pricing. 5. Price by fare basis code.
6. Specify departure tax only, base fare only, or a specific tax amount, ticketing dates.
Agent Assisted Pricing Parameters
1. Prices up to 16 segments, including ARNKs. 2. Prices up to 4 PTCs.
3. Allows 250 characters in one AAP entry. Agent Assisted Pricing
1. Two dashes following the 4P (4P--) indicates a shortcut entry. The first dash means: all passengers. The second dash means all segments.
DESCRIPTION ENTRY
4P*--JFLRT Same FBC for all segments (PTC: all ADT) Not
over-riding rules
4P*--QLSX1M#NRXV Same FBC for all segments (PTC: all ADT) Over-riding rules with validity (as per dates in the segments)
4P*-S1–QLSX1M#S2-QHSX1M#NRXV Different FBC – Same fare type (PTC: all ADT) Over-riding rules with validity (as per dates in the segments)
4P*-S1–QLSX1M#NV09OCT/09OCT#S2-QHSX1M#NV16OCT/09NOV#NRX
Different FBC – Same fare type (PTC all ADT) Over-riding rules & Specify own validity dates 4P*-S1–QLSX1M**S2-YEE1M#NRXV Different FBC – Trip select (PTC: all ADT)
Over-riding rules with validity (as per dates in the segments)
4P*-S1–QLSX1M#NV09OCT/09OCT**S2-YEE1M#NV/09NOV#NRX
Different FBC – Trip select (PTC: all ADT) Over-riding rules & Specify own validity dates
4P*-PADT/CNN# -QLSX1M*QLSX1M/CH33#NRXV
Same FBC for all segments, Multiple PTCs. Over-riding rules with validity (as per dates in the segments)
4P*-PADT/CNN#S1-QLSX1M*QLSX1M/CH33#S2–QHSX1M*QHSX1M/CH33#NRXV
Different FBC – Same fare type, Multiple PTCs. Over-riding rules with validity (as per dates in the segments)
4P*-PADT/CNN#S1-MJSX3M#NV09OCT/09OCT*MJSX3M/CH33#NV09OCT/09OCT **S2 YEE1M#NV16OCT/09NOV*YEE1M/CH33#NV16OCT/09NOV#NRX
Different FBC – Trip select, Multiple PTCs. Over-riding rules & Specify own validity dates.
4P*-ATGR12.00A Add/Change the tax amount
4P*-WTGB Withhold specific tax
4P*-PADT15.00-XUB3.00 Change tax amounts for specific PTC
4P*-G*40K Override the system calculated baggage
allowance.
4PQC Copy the ticket record price onto the front of your
PNR (optional)
RATE DESK PRICING (RDP) – MANUAL PRICING
HELP RDP, HELP 4/R, INFO RDP
Rate Desk Pricing allows the agent to add a pricing to a PNR which cannot be auto priced or Agent Assisted Priced. Rate Desk Pricing is never guaranteed.
Rate Desk Pricing can be used to add fares to a PNR in case of: 1. Contract fares which are not loaded in Worldspan. 2. Unpublished Group Fares
3. Fares which cannot be auto priced: e.g. Air passes, Round the World fares. 4. Exchanges
Rate Desk Pricing includes options to:
1. Add Farebasis Codes, Baggage Allowance. 2. Add a Fare Calculation
3. Add Fares and Taxes
Rate Desk Pricing Parameters
1. Prices up to 24 segments, including ARNKs. 2. Prices up to 4 different PTCs
3. The maximum size of a horizontal Fare Calculation is 240 characters. 4. Up to 20 taxes can be added.
Rate Desk Pricing
1. In order to add a Rate Desk Pricing the whole procedure, as shown below, has to be done. 2. Rate Desk Pricing will show the next step during the procedure.
The Rate Desk Procedure to store a fare consists of 7 mandatory steps:
1. Initiate Pricing: 4/R
2. Add Stopover / Connection codes 4/X
3. Add Segment data 4/S
4. Add Fare Calculation 4/L
5. Add Fares and, if applicable, Taxes 4/BN or 4/IF or 4/RF
6. Store the Fare 4/
RATE DESK PRICING - PROCEDURE
STEP 1 – INITIATE PRICING
Basic Entry 4/R
PTC Select 4/R-PCNN
Segment Select 4/R-S2/3
PTC and Segment Select 4/R-PADT#S1/5 Multiple ticket record, Specific PTC 4/R-TR#PADT Multiple ticket record, Specific segments 4/R-S2/3#TR
STEP 2 – ADD STOPOVERS AND CONNECTIONS Only stopovers:
No segments as “X”
4/X-0 (zero)
Stopover/connection
Specify segment 2 and 4 as stop (X)
4/X-2/4
STEP 3 – ADD SEGMENT DATA
Segment data per segment 4/S-BAP3#A#*23K Validity boxes restricted to flight and date 4/S-3-LLAXN#A#*2PC
One segment 4/S-1-BHAP#A#*23K
4/S-1-BHAP/MP00#A#*23K
Multiple segments 4/S 1/5 BHAP#A#*23K**2 4 YX#A#*23K
Segment(s) Not Valid Before and After 4/S-2-LLXAN#NV01JUN/28JUN#*2PC
Segment(s) Not Valid Before 4/S-1-LLXAN#NV28JUN#*23K 4/S-LLXAN#A/#*23K
Segment(s) Not Valid After 4/S-1-LLXAN#NV/28JUN#*23K 4/S-LLXAN#/A#*23K
STEP 4 – ADD FARE CALCULATION
Fare Calculation Basic Entry
4/L-FRA SN BRU 103.96 SN FRA103.96 NUC207.92END ROE.64924 Fare Calculation Entry for IT fare 4/L-AMS KM MLA M/IT KM AMS M/IT
STEP 5 – ADD FARES AND TAXES
Base Fare No Tax 4/BNGBP135.00
Base Fare With Taxes 4/BNEUR976.00#XXA1.00#XUS4.00 International/Equivalent in EUR 4/IFGBP346.00#EVEUR893.00
International/Equivalent in GBP with Tax 4/IFUSD238.00#EVGBP171.50#XXU6.00 More than 3 taxes
4/BNGBP711.00#XGB20.00#XUB7.30#XUS15.10#XXA1.20#XXY3.70#XYC3.19#XXF1.90 LAX3
The 4/RF function will be explained in the exchange ticketing course. In order to exchange a ticket a good understanding of Rate Desk Pricing is necessary.
The taxes can be found using 4P. STEP 6 – STORE THE FAREStore ticketing record Complete RDP 4/
RATE DESK PRICING - EXAMPLE
Reisburo Zonnesteek has booked Mister Zonstraal on a journey to Malta. The journey has not yet been priced. Since the travel agent is a preferred agent for Air Malta, an IT fare can be issued in the B – class. All taxes, of course, are still applicable.
Step 1: Initiate Pricing: 4/R <enter>
Worldspan tells you the RDP template is opened successfully and gives you the segment numbers to be used during the RDP procedure. Worldspan asks to continue with step 2. An example for the next step is given.
Step 2: Add Stopover / Connection codes 4/X-0 <enter>
Since there are no connecting cities the entry is 4/X-0. Now the Segment Data need to be added. And again, an example for the next step is given.
Step 3: Add Segment data 4/S-1/2-BSPCL#A#*25K
The information is added with one entry for both segments. The Farebasis is BSPCL, the A is to block the Not Valid Before (NVB) and Not Valid After (NVA) boxes. Finally, with the *25K a Baggage Allowance of 25 Kilo is added. An example for the next step,
Step 4: Add Fare Calculation 4/L-AMS KM MLA M/IT KM AMS M/IT
In this case, since the fare is an IT fare, no amounts will be given in the Fare Calculation. Also de Rate Of Exchange (ROE) does not have to be specified. An example for the next step is already given.
Step 5: Add Fares and Taxes
4/BNEUR99.00#XRN14.52#XVV2.00#XCJ12.94#XDB2.19#XUF16.76
The fare and taxes are added. Taxes can be found by making a 4P entry before starting the Rate Desk Pricing procedure.
Step 6: Store the Fare 4/
Step 7: End Transaction E or ER
The PNR is now manually priced.
Although the Fare Information has now been added to the PNR, you still might have to add Ticketing Options: Form of Payment, Validating Carrier, Commission, Endorsements, Tour code and IT or BT modifier to suppress the fare in the ticket, etc. Most of this information can also be added as RDP optionDISPLAY RATE DESK PRICING
HELP 4*
Display ticketing record in progress 4*T
Display item in progress 4/*
Display stored ticketing record 4
DISPLAY RATE DESK PRICING OPTIONS
HELP RDPOPT
Inclusive tour number 4/T–ADT IT49484@IT
Commission (percentage) 4/K R10
Ticketing date 4/D 01JAN
Origin/destination indicator 4/ODATHCDG
DISPLAY RATE DESK PRICING ERROR CORRECTION
HELP 4/IGN, INFO 4/IGN
Change prior to storing ticketing record:Ignores all data that has been entered for all PTC’s. PNR remains in RDP mode and the stopover /
connection cities prompt is returned. This step can be done after any RDP step.
4/IGNPNR
Ignores all data that has been entered for the current PTC to be erased.
This entry can be used on any step prior to entering the fare data. E.g. 4/BN or 4/IF
4/IGNPTC
Ignores the fare calculation data that was entered for the current PTC.
Use if an error is detected in the fare calculation. This entry can only be used directly after the fare
calculation entry 4/L –.
If an error is detected in the fare calculation after fare data has been entered, the fare data must be ignored (4/IGNFAR) before the fare calculation can be ignored.
4/IGNLDR
Ignores the last fare/tax entry.
In multiple PTC PNR's, it will also erase any data that has been entered since the last fare/tax entry. This entry is used directly after the 4/BN entry
TICKETING RECORD VERIFICATION
HELP 4/AOK
For use when changes are made to name, ticketing and/or itinerary items in a PNR after a ticketing record has stored, but no changes to the stored price is required.
Verify single ticketing record 4/AOK Verify multiple ticketing record 4/AOK#TR3
Verify change of PTC 4/AOK#PADT*CNN Verify with segment select 4/AOK#S2
RATE DESK PRICE MODIFICATION
HELP 4/@R There are no prompts e.g. 4/S-, 4/L-, etc. in the Rate Desk Price modification mode.
Change after storing ticketing record:
Initiate change 4/@R
Stopover / Connection data 4/X 2/4
Single segment 4/S4 ADT YL#A
4/S1-ADT-HKEE6M#NV/10SEP# 20K Multiple segments, same FBC 4/S1 ADT 1 4 VXE14
Multiple segments, different FBC 4/S3-ADT-3- YBD#NV1SEP/30SEP# 2PC 4-YHAP#NV/30SEP# 2PC
Fare calculation 4/L ADT NEW FARE CALCULATION
Fare data 4/BN-ADT-GBP65.00#XGB10.00#XYC4.10
Commission 4/K ADT R10
Ticketing date 4/D 26FEB
Change/add IT number 4/T ADT IT1AAGD29
Delete IT number 4/T ADT
Store changes 4/
Amendments to SEGMENT DATA, FARE CALCULATION LADDER and FARE DATA must include the Passenger Type Code.WORLD TICKET IMAGE RDP – TEMPLATE
HELP WTI
An alternative method of Rate Desk Pricing a PNR is to use the World Ticket Image template.
When using the World Ticket Image it is mandatory to work in overwrite mode. Start pricing for All segments/all PTCs 4/MR
Start pricing for All segments, specific PTCs 4/MR-PCNN/MIL Start pricing for multiple Segments 4/MR-S2/4
Start pricing for specific PTC and Segments 4/MR-PADT#S1/3 Redisplay active template, all segments, all PTC’s 4/MR**
Redisplay last active template 4/MR* Redisplay specific book, first PTC 4/MR*B2
WORLD TICKET IMAGE - EXAMPLE
Entry: 4/MR
The boxes require the following information:
X Stop or stopover indicator
FBASIS/T-DSG Fare Basis and Ticket Designator
BASE FARE Base Fare for Each ("Trip") Fare Breakpoint
NVB Not Valid Before
NVA Not Valid After
BAG Baggage Allowance. e.g. 20K or 2PC
FC / Fare Construction Including, if applicable Q - Charges, S - Charges, M -Mileage Increases per flight coupon.
Example: 2 (S25.00 for segment 2 25EUR Stopover Surcharge. The fare calculation will be created automatically.
TT Total Type
Blank, BN or BF – Used if currency of payment is the same as the currency of the country of departure. In case of a departure from and issuance in the Benelux, a Blank, a BF or a BN will result in the same final calculation.
IF – Used if the currency of payment is not the same as the currency of the country of departure. In this case both the currency base (BF) and the equivalent currency (EV) are mandatory.
ADD TAX Additional tax screen holds up to 20 taxes. Enter Y for Yes TX 1-7 Tax Spaces, also Used for PFC
ROE Rate of Exchange
BF Total Base Fare and Currency Code
EV Equivalent Amount preceded by Currency Code NUC Neutral Units of Construction. Enter Y for BF in NUC
Completed Template
To continue, press Enter after the last bracket.
Shortcut entries exist for filling in template:
* Placing an asterisk in the first Space of the appropriate field copies the data or the amount from the Last field entered. This can be done for the Fare Basis, Base Fare and Q/S/M fields in the Fare Calculation.
# Not Valid Before/After dates same as segment dates.
If Passenger Facility Charges (PFC-tax) for the United States are applicable, just add them as a XF-tax in the tax boxes. Worldspan will automatically calculate and show the equivalent USD amount for the XF tax.
If more taxes are applicable, fill in Y(es) after ADD TAX. An additional tax screen with a maximum of 20 taxes will appear.World Ticket Image Options Final Template
The Final option template is displayed (with OK) when all PTC segments have been completed and accepted. Final template is an options template – enter manually or tab to left bracket to complete.
OPTIONS Tab and enter
Store Ticket Record To store fare in ticketing record
Review TKT Record To review ticketing record before storing Review WTI From Start To redisplay template(s)
Ignore TKT Record To ignore current template. A blank template will be redisplayed.
Commission Commission rate to add or override
e.g. 4/MK-ADT-R9
IT/Tour Code Add tour code. i.e. 4/MT-ADT-204643
Date Enter ticketing date to override ticketing date in
PNR e.g. 4/MD-14MAY
Fare Calculation To override system generated fare construction ladder e.g. 4/ML-ADT- MAN SQ X/SIN SQ SYD 3167.15SQ X/SIN SQ MAN 3167.15
NUC6334.30 END ROE.60417SQ Origin / Destination Origin and destination override
e.g. 4/MOD-CDGPRG
The most common entry will be to tab once to: STORE TICKET RECORD. >4/M( and enter.
End the transaction to store the fare in the PNR
To display stored ticketing record: 4
MULTIPLE TICKET RECORDS
HELP 4/MR Multiple ticket records can be created using all the following pricing methods:
Auto Pricing,
Agent Assist Pricing, Manual Pricing via RDP Manual Pricing via WTI Manual Pricing – Go! Script
CREATE MULTIPLE TICKET RECORDS
Auto Price, All PTC’s and Segments 4P*TR
Auto Price, Specific PTC and Segments 4P*PCNN#S1/4#TR Agent Assist Pricing (AAP), All PTC’s and Segments 4P* VXVO#NRX#TR
Agent Assist Pricing (AAP), Specific PTC and Segments 4P* PCNN#S2/3 Y/CH50#TR Manual Pricing (RDP), All PTC’s and Segments 4/R TR
Manual Pricing (RDP), Specific PTC and Segments 4/R PCNN#S4#TR Manual Pricing (WTI), All PTC’s and Segments 4/MR TR
Manual Pricing (WTI), Specific PTC and Segments 4/MR PCNN#S1/5#TR
If TR is not specified in the pricing entry, Worldspan will always create a single ticketing record. Earlier Ticket Records will be overwritten.DISPLAY TICKET RECORDS
Display Pricing Details when a Single Ticketing Record Exists 4* Display an Index of Multiple Ticketing Records 4* Display Pricing Details for a Specific Ticketing Record 4*TR3
MODIFY MULTIPLE TICKET RECORDS
Use the following steps to amend Ticketing Records created via Agent Assisted Pricing and Manual pricing (RDP & WTI) only.
Step 1: Retrieve the PNR Step 2: 4/@R TR3
Initiate Pricing Modifications for a Specific Ticketing Record Step 3: 4/S3-ADT-VXAB3M#A#*20K
Make the necessary changes to the Ticketing Record Step 4: 4/R
Store the changes.
Auto priced ticketing records should be cancelled using and re-priced. Do not use the above entries, since you will lose the Worldspan fare guarantee.VERIFY MULTIPLE TICKET RECORDS
When changes are made to a PNR that contains Multiple Ticketing Records, use a verification entry to retain the pricing information stored in one or several ticketing records prior to the amendments to the PNR.
Verify a Single Ticketing Record 4/AOK Verify a Specific Ticketing Record 4/AOKTR3 Verify Multiple Ticketing Records 4/AOKTR1/3/7 Verify a Range of Ticketing Records 4/AOKTR1 4
Verify All Ticketing Records 4/AOKTRALL
NOTE: Fare might no longer be Auto priced.
CANCEL MULTIPLE TICKET RECORDS
Cancel a Single Ticketing Record 4P*@ Cancel a Specific Ticketing Record 4 TR@4 Cancel Multiple Ticketing Records 4 TR@1/3/7 Cancel a Range of Ticketing Records 4 TR@1 4 Cancel a Combination of Ticketing Records 4 TR@1/3 5
CREATE STORED FARE QUOTES VIA MULTIPLE TICKET RECORDS
Stored Fare Quote for a Specific Ticketing Record 4PQCTR1 Stored Fare Quote for Multiple Ticketing Records 4PQCTR2/4 Stored Fare Quote for a Range of Ticketing Records 4PQCTR3-6
DELETE STORED FARE QUOTES VIA MULTIPLE TICKET RECORDS
Delete Stored Fare Quote for a Specific Ticketing Record 4PQ@TR1 Delete Stored Fare Quote for a Multiple Ticketing Records 4PQ@TR1/3 Delete Stored Fare Quote for a Range of Ticketing Record 4PQ@TR2-4 Delete All Stored Fare Quotes for Multiple Ticketing Records 4PQ@TRALL
MANUAL PRICING – GO! SCRIPT
A fare can also manually added via a script:
Click on Price.
Select Manual Pricing - GO
Look at the example below:
Start the script:
In this case the journey will be priced manually for all segments. The taxes will be calculated automatically. Press OK to continue.
Fill-in the following fields:
FBasis/T-Dsg Farebasis and, if necessary, Ticket Designator
Base Fare in NUC if international fare
Bags Baggage Allowance
Convert NUC Base to Local Base Converts NUCs to Euros
If necessary:
Show Optional Fees To add e.g. Q-charges, Stopover (S) charges, Mileage (M) surcharges
Taxes will be added automatically, if marked on first screen. Press OK to continue.
Worldspan will respond with the message below. The Manual Pricing has been added to the PNR.
To show the record: *R
WORLDSPAN PRICING POLICY
The Worldspan pricing policy regarding ADMs can be found under:
www.benelux.travelportservices.com
Click on Customer service, claim forms. The screen below will open:
Click on the envelope:
And open the Worldspan pricing policy. Read this document for the complete information. An ADM will be considered for reimbursement only if it complies with the conditions of this document.
ASK TRAVELPORT
E-TICKETING TROUBLE SHOOTING. (ANSWER 15420)
Airlines have different procedures and requirements when it comes to working with electronic documents. This answer looks at the some of the more common e-ticketing problem scenarios.
Unable to issue an e-ticket
Airlines do have their own restrictions regarding e-ticket issuance. Some functionalities are not allowed or additional information needs to be added. Individual carrier functionality can be checked by looking at the applicable INFO page, INFO ETxx0 (xx = airline code).
Check for the following:
Multiple passenger or coupon restrictions
Some airlines restrict the number of passengers in a PNR who can have an e-ticket issued with a single ticketing command. It may also depend on the number of segments booked, as there may be a limitation on the e-ticket 'message' size, and subsequently the more segments booked, the fewer passengers will issue in the transaction.
Attempt to issue documents for each passenger with a name selection entry, e.g. EZE#N1.2 FOID requirements
Although not required by the majority of airlines, some airlines still require a FOID (Form of Identification) in a PNR.
Check with the airline or check their Worldspan Information pages to see what are the accepted FOIDs
Ensure the correct entry is being used to add a FOID into a Worldspan system PNR If two FOIDS are entered, they may conflict. Remove one from the PNR, such as mileage membership number
Form of Payment in the PNR
Unable to display an e-ticket record
When you display an e-ticket record, the data that you are presented with is in fact held in the airlines e-ticket server (ETS). This information is retained by each airline for a differing length of time. The industry minimum standards are:
7 days from the last date of intended travel for a wholly used e-ticket record (ETR) 13 months from the first coupon travel date for a partially used ETR
Check the individual Carrier capability at INFO ETxx0
Unable to revalidate or exchange an e-ticket
If the airline does not permit the revalidation of an e-ticket, you will need to amend the PNR and then exchange the original e-ticket with no additional collection. Alternatively some airlines will revalidate the e-ticket in their system if requested.
Some carriers will only allow you to exchange an e-ticket on one occasion. If there is a requirement to exchange an e-ticket a second time and the airline does not permit the second exchange of the document through the Worldspan system, you will need to contact the carrier who will process this on your behalf.
Note: For British Airways refer to: How do I revalidate a British Airways e-ticket?
Unable to void an e-ticket
Usually it is only possible to void an e-ticket if the status code of the ticket is OPEN. However, some airlines will allow you to void if the status is ARPT. If not, contact the airline and ask them to change the status back to OPEN.
Unable to send automatic TKNE e-ticket numbers to the airline
This functionality is set up on request by the airline. Most airlines do not request it or require it as they hold the ETR themselves and therefore already have details of the ticket number in their system. If in doubt it is advisable to check this with the airline.
APPENDIX 1 - AUTOPRICING
HELP PRICING, 4P, 4PLF HELP $P
SCRIPTS/BOOK/ePRICING
Auto pricing is explained in the introduction to Worldspan Go! Course. Below a summary is given. Look at the PNR below:
To auto price this PNR use: 4P or 4P*
The quote is only valid on the same day. If a ticket has to be issued later, you have to make a new quote.Autopricing assumptions:
The lowest applicable carrier coded fare for the class booked. All passengers are considered as adults unless otherwise specified. All segments are to be quoted (including waitlisted and passive segments)
A stopover is assumed where connections are over 24h00 or over 4h00 if the fare is for NAFQ).
The ticket will be sold and ticketed in Belgium, Luxemburg or the Netherlands.
Validates : - the Reservation date ↔ Departure day restrictions (Res. X days before dep). - the Reservation date ↔Ticketing date restrictions (Ticketing within X
hours/days after reservation)
AUTOPRICING ENTRIES:
Price as booked 4P
Price as booked, including Securates 4PFSR Price as booked and create Ticket Record 4P* Price as booked, incl. Securates and create Ticket Record. 4P*FSR Price specific segments only, create Ticket Record 4P*S1/4 Multiple Ticket Records in one PNR 4P*S2/3#TR
Multiple Ticket Records exit when you specify segments.Store fare in PNR 4PQ
Store fare in PNR, also using Securates 4PQFSR
Copy Ticket Record to PNR 4PQC
Display the Ticket Record 4*
Display the Fare Quote in the PNR only *FQ or 4*Q
Delete all Ticket Records 4P*@ALL
Delete second Ticket Record 4P*@2
Delete Stored Fare 4PQ@
LOWEST FARES:
The Lowest Fares facility allows the user to obtain the lowest fare for a booked itinerary without considering the class booked up to a maximum of 16 active flight segments.
Find Lowest Fare, regardless of availability, in Direct Access 4PLF@ Find Lowest Available Fare in Direct Access 4PLF@ Rebook to Lowest Available Fare in Direct Access 4PLFB@
Lowest Fare will check only the flights that have been booked. After a rebooking the journey needs to be quoted again.
APPENDIX 2 – E-TICKETING ERROR RESPONSES
Below are some of the more common e-ticketing error responses. For the full list of e-ticketing errors see INFO ETKTERR.Known Error Responses: Explanation and Possible Resolution:
ALREADY TICKETED Received when attempting to issue an electronic
ticket on a segment or segment(s) that were issued on a previous electronic ticket.
BULK RATE NOT ALLOWED WITH ELECTRONIC TICKET ON - XX
Specified carrier does not allow Bulk Tour Ticket option @BT.
ELECTRONIC EXCHANGE TRANSACTION - VOID NOT ALLOWED REFUND OR EXCHANGE OR CANCEL/REVERSE NEW TICKET
You have requested a void of a new issue ticket resulting from an Exchange, which is not allowed.
EXCHANGE REVERSE ALLOWED SAME DAY ONLY
Fails the same day edit. The exchange is not present on the current Daily Documentation Log.
EXCHANGE REVERSE NOT ALLOWED The agent, carrier, or BSP location does not participate in the reversal product, or the agency performing the reversal is not the same location at the one who issued the exchange.
FOID REQUIRED WITH ELECTRONIC TICKET ON -XX
Specified airline requires SSR FOID / Form of Identification to be included in the PNR before an e-ticket can be issued.
FOP INVALID FOR ELECTRONIC TICKET ON - XX
The electronic ticket request contains a Form of Payment not accepted by the specified carrier. INTERLINE NOT ALLOWED - XX Electronic ticket interline agreement does not exist
for specified carrier. INVALID STATUS FOR EXCHANGE
REVERSAL
Fails the DDL status code edit. The coupon status must be EX in order to reverse the exchange transaction.
INVALID STATUS FOR REFUND REVERSAL
Fails the DDL status code edit. The coupon status must be ER in order to reverse the refund
transaction.
INVALID PLATING CARRIER Carrier code specified in EZE entry, e.g. EZE#CAA is not the operating carrier.
LINK TO CARRIER NOT RESPONDING - RETRY ENTRY
Indicates all Electronic ticket link lines are full/down or a response was not received by the carrier
resulting in a timeout. This response can be received with the original issue of an electronic ticket or void
request. If request is for the original issuance of an electronic ticket the system will automatically perform a system void.
MAXIMUM NUMBER OF NAMES PER TRANSACTION EXCEEDED - XX
Maximum number of names allowed by specified carrier was exceeded.
MAXIMUM NUMBER OF SEGMENTS PER TRANSACTION EXCEEDED - XX
Maximum number of segments allowed by specified carrier was exceeded.
NAME MISMATCH/NOT FOUND The name(s) stored in the Worldspan PNR does not match the name(s) stored in the carrier PNR. Verify name(s) match with carrier.
NO PNR MATCH FOUND The Worldspan PNR does not match the carrier
PNR. Verify Direct Response is received and the details of the PNR match with the carrier.
RECORD LOCATOR REQUIRED WITH ELECTRONIC TICKET ON - XX
Record locator is required in the ticket issue message for specified carrier. For entries to add a record locator to a passive segment see HELP OAL RLOC
REFUND REVERSE ALLOWED SAME DAY ONLY
Fails the same day edit. The refund is not present on current DDP.
REFUND REVERSE NOT ALLOWED The validating carrier or the BSP does not participate in the reversal product, or the agency performing the reversal is not the same location as the one who issued the refund.
REPEAT REQUEST - UPDATING IN PROGRESS-XX
Carrier is in the process of updating information. Repeat entry after a few minutes.
TICKET NOT ELIGIBLE FOR VOID All electronic ticket coupons must be OPEN for use, or AIRPORT CONTROL for successful voids. TOUR OPTION @IT NOT ALLOWED WITH
ELECTRONIC TICKET ON - XX
Specified carrier does not allow Inclusive Tour option @IT.
UNABLE TO PROCESS REVALIDATON - PASSENGER NAME MISMATCH
XXXXX/XXXXXX
The name in the PNR does not match the name in the Revalidation template.
