Item
Request/Description
Vendor Response
1Please identify the owner(s) and managers of the property and indicate if there is on-site management. Please provide current financial statements and information about Operator as well as contact information for interviews if necessary.
2
Please describe location (i.e. Property owner, land and building sizes, construction dates, parking, office space and other relevant information)?
3
Is this property located in a 100 year, 500 year flood plain? Please provide the approximate distance to the closest active flood plain? (Please include ALTA/FEMA map)
4
Please provide the distance from which the Data Center is located relative to major highways, railways or airports? 5
Please describe the natural and physical security surrounding the perimeter of the Data Center (berm, bollards, etc.)? 6
Please provide the methods and procedures of the onsite security detail relative to staffing, shift schedules and reporting structure?
7
Please describe the methods and procedures by which a tenant would gain access to the facility and the layers of physical security (key card or biometric access required) from the first entry point within the Facility (Point #1 - External) to the tenant's designated computer space within the demised Tenants Data Center (Point #2 - Compute Space)?
8
Please describe the operating procedures to gain access to the Data Center as an employee of the Landlord / Operator; as an approved contractor or third party representative of the Landlord / Operator; as an approved contractor or third party representative of the Tenant?
Distance from Major Highways and Airports:
Describe Natural and Physical Security:
Describe Onsite Security Measures:
Describe Access Procedures for Employees, Operators, Contractors:
3.0 Location Characteristics Criteria
Requirements
Ownership and Management:
Location Description:
Distance from nearest Flood Plain:
Item
Request/Description
Vendor Response
9Please describe current Status and condition of Facility
(Turn-Key / PoweredShell, etc…)? Is the Data Center occupied?
Please provide the current number of tenants? 10
Customer shall have the right to design and lay out rack configurations in the Premises.
11
Is the Data Center space a shared footprint (Dedicated Computer Suites, Cages, Partially Demised Enclosures, etc.)? What is the method to spearate and isolate your tenants?
12
Describe location of facility loading dock in relation to the main security access point into the Data Center. How are the loading docks monitored by security?
13 Data Center Staff Support Rooms:
Describe the area available for permanent staff, i.e. conference rooms, break area, and workspace.
1
Please provide a description of what should expect to receive at mutual execution of the Lease and how and to what extent will Landlords "base building" improvements be delivered? (would like Condition of Premises for turn-key option, if applicable.)
1
Have there been any data center wide outages or limited spot outages since the data center has been occupied? Have there been any other types of incidents that have affected the data center operations since the data center has been occupied? List and describe any data center outages that have happened at this facility in the past 3 years? If an outage occurred, what steps have been taken to prevent a similar outage in the future? 2
Have there been any service provider outages affecting multiple customers since the data center has been occupied?
Outline Service Provider Data Center Outages: Describe Facility Condition:
Customer Design Specifications
Dedicated or Shared Space:
Describe Facility Loading Dock:
Customer Day One Expectations:
3.1 Construction Criteria
Requirements
3.2 Historical Performance Criteria
HistoryItem
Request/Description
Vendor Response
4Have there been any failures during the testing of the generators since the building has been occupied?
5
Have you ever had to run on Generators? 6
Have there been any failures of the HVAC since the data center has been occupied?
7
Have you been impacted by ANY Natural Disasters which were
classed as ‘Force Majeure’ Events?
8
List and describe any disaster that have affected the region where your data center is located in the last 10 years?
1
Please describe Size of the Facility (Total SF)? 2
Please describe the size of the rentable Data Center space (RSF) currently available (server area)?
3
Please describe capability of Data Center expansion capacity (i.e., Data Center and all critical system environment)? 4
Please describe the location of the high & medium voltage electrical rooms and switch gear that support the Data Center? 5
Please describe the substation(s) that provide the electrical service and feeders to the Data Center?
6
What is the sub-station bus configuration? 7
Please describe the size and configuration of the electrical feeds that support the Data Center?
Describe Generator Test Failures:
Describe Your Experience Operating on Generator Power:
Total Rentable Square Footage (RSF):
Expansion Capacity:
Electrical Room Locations:
Describe Electrical Sub-Stations:
Electrical Sub-Station Configuration: Describe Electrical Feeds to Data Center: Describe HVAC Failures:
Natural Disasters:
Disaster Impact List:
3.3 Architectural, Electrical and Mechanical Criteria
Architectural, Electrical and MechanicalItem
Request/Description
Vendor Response
8Please describe the size and configuration of the medium voltage transformers and switch gear that supports the Data Center? Is the switch gear in an enclosed shelter within the physical perimeter of the Data Center?
9
Is the critical and mechanical load segregated by a dedicated Automatic Transfer Switch?
10
Please describe if the mechanical system is a centralized chiller plant will water cooled units or are DX units utilized throughout the facility. If a centralized chilled water plant is used, describe the configuration (N, N+1, 2N, or 2N+1) of the chiller plant,
the piping system, the CRAC’s and the total capacity (tonnage)
of the chiller plant and each chiller. 11
Please provide the power redundancy configuration of the CRACs that support the rentable Data Center space. 12
Please describe slab to slab clearance within Data Center space. 13
Please describe clear height of ceiling within Data Center space from the raised floor level
14
Please describe raised floor depth of Data Center space. Is the raised floor accessible by the customer or limited to access by the Data Center Staff? Do you utilize overhead cable trays? What is the size of the tiles, if there are tiles?
15
Please describe perimeter walls and doors fire rating? 16
Please describe facility and Data Center space fire protection/suppression system?
17
Please describe the design and model of the overhead sprinkler systems within Data Center space as well as proximity from the fusible link to the floor of the rentable Data Center space? Is the sprinkler system a pre-action system?
Mechanical Redundancy:
Please provide power redundancy configuration of Computer Room Air Conditioning (CRAC):
Physical Data Center Clearance:
Physical Height:
Describe the Transformer and Switchgear Configurations:
Mechanical Load Segmentation:
Raised Floor Depth:
Fire Rating:
Fire Protection Systems:
Item
Request/Description
Vendor Response
19Please describe methods to minimize dust as well as keep fire-proofing material from flaking?
20
Please describe any wall mounted equipment that may reside within the rentable Data Center space (EPO, Life Safety Kit, etc.)?
21
Please describe the floor-loading maximum of Data Center space?
22
Please describe structural engineering relationship to ensure structural analysis is performed to review reinforcement possibility?
23
Please describe seismic installation design requirements within regions necessary?
24
Is the Data Center space equipped with EMF Shielding as standard or as an option?
25
Please describe water leak detection system?
1
Do you support hot and cold aisles? 2
Can you provide co-location space on slab vs. raised floors? 3
Do you have the ability to provide storage space for operational stores and spare? Please provide location and costing
information. 4
Can you provide information on site capacity, occupancy trends, future build plans and timelines?
5
Please list and describe any attributes that provide your hosting facility a competitive advantage?
Auxiliary Equipment Within Data Center Space:
Maximum Floor Loading:
Structural Engineering Certification:
Seismic Engineering Certification:
EMF Shielding:
Water Leak Detection System: Dust Protection:
Market Differentiators:
3.4 Data Center Space Design Criteria
Data Center DesignHot and Cold Aisle Design Support: Describe Floor Design:
Auxiliary Equipment Storage Space:
Item
Request/Description
Vendor Response
1For the Power Supply, are the utility transformers sized for the entire building load in an N+1 or N+N configuration? N + 1 is a minimum design, N + N is a desirable configuration. Please
describe your facility’s design?
2
For the utility power, how many power grids supply the building? Are there separate demarcations for them coming into the building? (A desirable design for the Data Center would require minimum of two Power Grids.) Diverse substations would be desirable.
3
For the generators, what is the redundant power generating capability for the building? Please describe the redundancy in detail?
4
For the Switchgear, can all of the components be hot swapped? Are there any single points of failure?
5
For the UPS, are they in air-conditioned rooms, maintained on a 24X 7 basis? Does the design allow bypass for the different circuits? Is the UPS configuration N, N+1, 2N, or 2(N+1)? 6
For the Power Delivery, is there any single point of failure in the system?
7
Is there Emergency lighting in all areas of the building? How are these powered?
8
For Service Provider Entrances, are there at least 2 entrances with diverse routes?
9
For the PDU’s, please describe the redundancy and protection
in case of failure? 10
How many megawatts of breaker power is available to support load within the Data Center?
3.5 Flexible Power and Cooling Criteria
Flexible Power and Cooling CriteriaTransformer Configuration:
Multiple Power Grids:
Generator Power:
Breaker Power Availability: Switchgear:
UPS Design:
Power Single Point of Failure:
Emergency Lighting:
Power Service Provider Entrances:
Item
Request/Description
Vendor Response
12Where are the Emergency Power Off switches located? Are there any provisions to prevent accidental activation of an EPO switch? Will the activation of 1 EPO switch shut down the
entire data center?”
13
Please describe the physical grounding of the systems and environment?
14
Please provide the maximum amount of Power (KVA) which can be used per equipment rack and also the entire space? (We anticipate an ultimate capacity of 10,000 kW for the primary and 10,000 kW for the backup)
15
Do you have the ability to provide 208v 60amp 3 Phase redundant power or higher (400/440/480v)? Please describe your capabilities?
16
Please provide identification of redundant power providers, substation quantities, locations and paths?
17
Please describe in detail the design, configuration (N+N) of the cooling technology that supports the rentable square footage of the Data Center. Please describe in detail the Cooling Tower, Condenser, Water Piping and Pump, Chiller, Chilled Water Piping and Pump and CRAC?
18
Describe the distributed cooling ability within the data center, i.e. how water is distributed to end devices within the data center.
19
Please describe and provide humidification and dehumidification design of Data Center space? EPO Design:
Ground Design:
Maximum Power Available:
Redundant Power Configuration Options:
Water Under the Raised Floor:
Redundant Power Providers Identification:
Redundant Cooling Design Description:
Item
Request/Description
Vendor Response
20Please describe measures taken to ensure Data Center space is free of contaminants and pollutants as these contaminants could affect operation and longevity of Data Center devices?
21
Please describe building management system utilized to provide central monitoring of critical and mechanical systems?
22
Please describe the on-site diesel fuel resources that are available, what kind of fuel quality control program is in place, and what kind of agreements are in place with local fuel suppliers.
1 SSAE 16 and/or SOC 1 & SOC 2
2 ISO 27001
3 FedRAMP / FISMA
4 NIST
5 LEED
6 PCI DSS
7 HIPAA
8 NEBS
9 Other - Specify 1
Do you provide Carrier Neutral service, locations and ability to redundant path to MPOE or Meet-Me?
1
Please identify all carriers currently serving the Premises, including installed capacity, and the availability of adding additional carriers?
Customer currently utilizes the following carriers:
2
How many MPOE’s are in place in the facility?
Please describe your degree of compliance (or ability to support Customer's compliance) with the following standards: Certifications and Standards
3.7 Networks and External Carrier Criteria
NetworksCarrier Neutral Design:
Carriers:
Contaminant and Pollutant Protection:
Building Mechanical Systems Management Systems:
3.6 Certification and Standards Criteria"
On-Site Diesel Fuel:Item
Request/Description
Vendor Response
3Customer shall have access to the MPOE or meet-me-room for the purposes of providing and/or access telecommunication services/hardware.
4
No initial costs (“NRC”) or monthly-recurring costs (“MRC”)
shall be charged to Customer for fiber cross connections used within the facility.
5
Please provide any additional information you have to allow for a connection back to dark fiber service.
6
Do you have Carrier staff permanently on site? If so, please identify them?
19
Describe the areas available for a dedicated Teleco POP space.
1
Please describe your typical timeframes for cross connects? (And related charges.)
2
Do you provide a “remote hands” service in hourly and bulk
models? Please also include rate card with response? 3
Please provide a copy of your Operational Plan?
1
Tenant will require Monthly reviews of products, services, environmental readings and power utilization. Please confirm that you can meet to this requirement?
2
Tenant will require Quarterly operational reviews of products, services, environmental readings and power utilization, space utilization, capacity, billing status and any upcoming initiatives and/or projects. Please confirm that you can meet to this requirement?
Data Center Teleco POP Area:
Operational
Cross Connect Lead Times:
Remote Hands:
Operational Plan:
3.9 Operational Reporting Criteria
ReportingMPOE Access:
Cross Connections:
Dark Fiber/Communication Network:
Carrier Onsite Technical Staff:
3.8 Operational Criteria
Monthly Reviews:
Item
Request/Description
Vendor Response
3Tenant will require 3RD Party audit of security and services on regular basis and/or bridge letters to cover necessary time spans. Please confirm that you can meet to this requirement?
4
Tenant will require Yearly validation of Tier 3 + Datacenter classification as defined by TIA-942. Please confirm that you can meet to this requirement?
5
Please describe the environment and system monitoring reports, what where, when, how, and why? Also, what reports and real time monitoring does the customers have access to view? Is there a web based monitoring system provided?
6
Does the Data Center have an area useable by Tenants for staging equipment?
1
Customer shall have the right to install it's own security system for the purposes of monitoring the Premises? Customer shall have "read only" access to Operator's security systems showing/monitoring shared or common areas of the building, including the exterior?
Please provide a list of site security options? (i.e. Video
Monitoring Services, etc…)
2
Please describe the physical security controls for the building and sight?
3
Please provide a copy of your Site Security Plan?
3.10 Security System Criteria
Security
Security Services:
Security Controls:
Security Plan:
This RFP constitutes only an expression of interest and shall not constitute a binding agreement between either party. If you have any questions or comments, please call or e-mail us at the following:
Mark D. Bauer John G. Pierson, CCIM Managing Director / National Director Managing Director Data Center Solutions (DCS) group Tenant Represenation
Auditing:
Tier 3+ Annual Certification:
Operational Reporting: