the Business Operating System of the Cloud
From Data Centric
to Business Process Centric
Internet becomes the Computer BPM becomes the software
IT Doesn't Matter
published in the May 2003 edition of the Harvard Business Review
IT Doesn’t Matter Business Processes Do
Complex event processing, in a wired world, using real-time information,
generated both within the firm and across the value-delivery system, to
trigger custom business processes to get work done over the Web, for their customers, employees, suppliers and trading partners
IT Doesn’t Matter Business Processes Do
Supply Chain Management
Suppliers Demand Customers
Planning 1 Supply Planning 2 Enterprise Inbound Logistics
3 Distribution Planning Production CRM / PLM / MES
4
Outbound Logistics
Supply Chain Management
4
Suppliers Customers
Buy Add Value Sell
Demand Planning 1 Supply Planning 2 Enterprise Inbound Logistics
3 Distribution Planning Production CRM / PLM / MES
4
Outbound Logistics
5
Supply chains become hot and big savings can be achieved with the new IT. Logistics cost worldwide are estimated at $2,000 to $3,000 billion. The Internet have opened up new possibilities for small to medium size enterprises.
End-to-end supply webs containing real-time business process facilities for decision support. Real success is increasing the profitability of every link in the chain.
Supply chain IT is more capable of dynamic management,
The New IT embrace human interaction management
The Old IT doesn’t matter, it is about handling
transactions we’ve used during the first 50 years. The New IT (BPM) is all about helping people get their work done. The New IT will embrace “human
Driving Agility and Innovation in Business Operations
1-2 years
6
Accelerates time to value
Infrastructure layer
Organization layer
Strategy layer Cordys helps
businesses dramatically
improve the speed of change,
fundamentally altering the way they innovate their
Business Operations
Business Operations Platform
to sync different process cycles Process Layer BPM 2.0 Software layer 3-6 months 6-10 years 6-10 years Product Metric Enterprise
BPM - 2.0
Business aligned with IT
Two different kinds of BPMS
Integration Centric Enterprise Application Integration Business Process Integration Business Process Management Human Centric Document imaging Business Process Management Workflow Process Focus IT Doesn’t Matter Business Processes Do The New IT
the Business Operating System of the Cloud
Value Proposition
End-to-end process automation vs. DMS/Imaging Workflows
Imaging Workflow Solutions
✦ Business Process is a combination of
• Human Activities
• System Activities
• Document Flow
✦ Traditional Imaging Workflow Systems offer
• Strong Document Management and Imaging Workflow
• Limited capabilities / external dependency for Human and System Activities (BPM, Rules and Integration)
• Piece-meal approach to address process automation using multiple components
• Higher TCO due to dependency on App-Server, Hardware and multiple skill sets
BPM-2.0 Value Proposition
✦ Comprehensive Business Operations Platform for end-to-end process automation
• BPM (H-H, H-S, S-S)
• SOA based Integration (SOA-Grid)
• RIA (Rich Internet applications) development capabilities
• Built-in Business Rules Engine and BAM
• Model, Execute and Deploy executable business processes from a single screen
✦ One-time SOA-based integration with third party (low cost) DMS and Image viewer
enables integrating the document flow in to the processes
✦ Lower TCO - generic skill-set (Java, JavaScript, XML) and commodity hardware for
deployment; no dependency on App-server
✦ Leverage investments by addressing multiple requirements with one product
The Changing Focus on Business Processes
From Cross-Process Companies… …To Cross-Company Processes
The New IT Supply Network
Business Services
Transition from:
Compliance Process Into:
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Before : Process automation kept the Intelligence out !
A pre-planned Flow Chart for Business
Automated
Information flows in defined path Industrialized : No customization, Can’t make situational decisions Business changes are not reflected Where is my brain in my business ? Not much space for human and so less scope for innovation
Now: Process automation with human input !
25 million users
Bring human (intelligence) in the flow !
Information flows in a more flexible way People take control, Innovation goes back to business
Not rigidly automated
Mobile workforce: Business knowledge in transition
Case Management: Calamity handling in railways
Case management: putting the knowledge worker in control. No predetermined activity sequence.
Knowledge workers decide themselves and on-the-fly which activities to do and to do when.
Sub-case: Staffing trains
The model just specifies how the system guides the knowledge worker in taking
BOP: for True Business Agility
Single View
Enterprise MashApps
The business user
Composer
BPM
Nonstop SOA GRID
The switch between all Enterprise Services Admin Developer Multi-Tenant SaaS Deployment Framework
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Process V
isibility
Typical Collaboration With Process Control
Partners External Domain People as part of a workflow Applications Support Finance Sales Manufacturing PLM ERP MES CRM Sub-Contractor Supplier Strategic
Partner Design Partner
The Business Operations Platform
Business Operations Platform
BPMS BAM
Business
Services MDM MgmtCase Rules
GUI
Mashups SOA Grid
Composite Apps Business Logic,
Metadata and UI
Proactive KPI & threshold Management
Single View of Enterprise Data Model
Visualization of
Performance
Mashups for improved productivity
Model Driven
UCF
SOA from the Ground up for true Linear Scalability Integrated Business
Rules Engine
ERP CRM Legacy
App’s
Corporate Data
Customers Managers Staff Suppliers
Multi-Tenant Saas Deployment Framework
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Aligning business & IT from two perspectives
From BPMS to BOP
(Business Operations Platform) Delivering
Operational Control
Technology perspective
CIO cares for new enabling
technologies, controlling resources and automating work procedures
Business perspective
COO cares about top-line growth and bottom-line cost cutting
So companies can improve, innovate……
Business Activity
Management BusinessProcess Management Modular & Island admin. Integrated System activity oriented process oriented ERP: collection of linked functions
Function Process Deming QA (PDSA)
kaizen, poka yoke
SixSigma (DMAIC) Corporate Performance Management Collaborative Systems chain oriented Product
Differentiate by value stream
Order Engineer Build Deliver Order Build DeliverBusiness Operations Platform
Value stream analysis
Enterprise Product Metric Role Technology Service Unit Implement Performance feedback
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How do I achieve the process for me?
Collaborative Workspace to accelerate time to value
Process Orchestration and Management
Total BPMS Enterprise Mashups Role based Web UI’s
composed to the knowledge worker Process owners of end-to-end views taking functions away from traditional leaders ERP CRM Legacy App’s SCM PLM
Real time SOA Grid nonstop - carrier grade
3rd Party Integration Bus Business Product Metric Enterprise
Value stream analysis
Business Operations
Platform
McKinsey & Company: SaaS Platforms For ISVs - Who
Wins?
SaaS is highly disruptive for existing hardware and software providers and
contain new core components, such as web services and usage-based
billing capabilities. This disrupts existing platform providers like BEA and Microsoft
SaaS platforms are designed for multi-tenancy. This disrupts Oracle and SAP
✦ SaaS platform are delivered on-demand, not on premises. This threatens
providers like IBM and HP
SaaS Is Make or Break for ISVs -
Which Platform Will Win the ISV Business?
Every ten years there is a dramatic shift in the development tools world
✦ in the 80’s to client/server
✦ in the ‘90s to three tier
✦ and now in the 00’s to SaaS
Over the next five years, we will see the 500 pound gorillas of the
development world like Microsoft’s ASP.NET and Sun’s J2EE unseated. In their place will be new software platforms based on traditional
languages that are specially designed to enable development of SaaS applications
Extended-Enterprise Resource Management
A New ERP For The 21st Century
October 3, 2008
Today’s Knowledge Economy Demands A New Resource Management system
This is the first document in the “Enterprise Resource Management” series
Extended-Enterprise Resource Management
Extended-Enterprise Resource Management (EERM)
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ERP is the planning of how (physical-based) business resources are acquired and moved from one state to another
Forrester defines EERM:
The planning and management of people and the knowledge resources they apply to the
transformation of the business from one state to another
Command-and-control leadership gives way to connect-and-collaborate, where every member of a business team is a "leader.“
Customer Order Decoupling Point
Generic Components
Model to Business Process Software as a Service
Customize logic to project
Engineer logic to Database Specific Components
Customized solutions
one-off culture culture of re-use
IT
Business
Engineer-to-Order Assemble-to-Order Make-to-Stock Mass Customization
Billions $ Millions $ XX-K $ 0,X-K $
Built to Change
30 Real-time SOA GRID Business Operations Platform Composers The Process Board RoomIT
In the prison of the database Generic ComponentsModel to Business Process Software as a Service
Customize logic to project Engineer logic to
Database
Customized solutions
one-off culture culture of re-use
IT
Business
4 GL - Developers
Total BPM
unstructured
data Enterprise MashApps
Internet becomes the Computer BPM becomes the software
Vanilla ERP:
Mash-up Composer
Gartner: “By 2010, web mash-ups will be the dominant model (80%) for the creation of new enterprise applications”.
Cordys is the
Business Operating System of the Cloud
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RAM : 200 terabytes
20 Exabytes of data per year Has 1 billion processors
Processes a million emails per second
Now we take
Everything Online
MashApps
Customer Small Business Applications
THE PROCESS FACTORY™
Mashups and Integrations: On-Premise and On-Demand
SaaS Deployment Framework
Composer
MASHAPPS Composer
Online Modeling Environment
BAM BPM Non-stop SOA-grid Business Operations Platform Webservices ESB ... Information Developer NetWeaver “ESB” CRM PLM ERP SCM EAI Fusion ERP JD Edwards PeopleSoft
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