CLIENT
INFORMATION
PACK
VICTORIAN OFFICE
Ground Floor, 51-65 Clarke Street
Southbank Victoria 3006
Phone: +61 3 8689 1800
Fax: +61 8689 1888
BUSINESS RISKS INTERNATIONAL
Page 1
INTRODUCING
BRI
BUSINESS RISKS INTERNATIONAL WAS INCORPORATED IN 1989. DURING THE FIRST FEW YEARS, THE
ORGANISATION SPECIALISED IN THE PROVISION OF HIGH END SECURITY CONSULTING AND DESIGN.
IT QUICKLY DEVELOPED A REPUTATION AS A HIGH QUALITY SERVICE PROVIDER AND OVER THE
YEARS HAS EXPANDED ITS OFFERINGS TO INCLUDE PROTECTIVE SECURITY, INVESTIGATIONS,
TRAINING AND TECHNOLOGY.
Business Risks International Pty Limited (BRI) is a professional corporate security risk management services company. We provide unique, independent and comprehensive services across a variety of distinct and innovative business streams, both nationally and internationally, with an emphasis on providing a quality cost effective service.
Our services are tailor-made to the specific operations and needs of our clients and include Protective Services, Consulting, Training, Technology and International Operations, based upon a wealth of expertise obtained from both government, not for profit and commercial sector experience.
Business Risks International has operated nationally and internationally for over 24 years. Since incorporation, the company has provided in excess of eight million man hours across a wide variety of clients and our client retention rate in excess of 90%, which is a testament to the quality of service delivered.
Today, Business Risks International has established and manned offices in Sydney, Melbourne, Perth, Brisbane and Singapore as well as establishing strategic partners in Asia Pacific, Africa, Middle East, North America and Europe.
The number of locations serviced by our company allows for depth of service as well as support in times of emergency. Our National Operations Centre provides a 24 hour response service for all our clients nationally and internationally.
Our service offerings include:
Protective Security and Front of House Services
Consulting and Design
Investigations and Auditing
Training and eLearning
Technology and Software
International Operations
Sport Security & Risk ManagementBUSINESS RISKS INTERNATIONAL
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OUR
SERVICES
BRI CAN PROVIDE A RANGE OF INTEGRATED SECURITY, SAFETY, BUSINESS CONTINUITY AND RISK
MANAGEMENT AND TECHNICAL SERVICES ACROSS SEVEN CORE DIVISIONS
PROTECTIVE SECURITY AND FRONT OF HOUSE SERVICES
Security Officers Mobile Security Patrols
Concierge, Front of House Staff Responsible Service of Alcohol Staff
Corporate Event Staff First Aiders
Corporate / Commercial Protection Officers Retail Security Officers
Crowd Control and Event Staff VIP and Close Personal Protection Security
Loss Prevention
CONSULTING AND DESIGN
Security Risk and Threat Assessments
Business Continuity Planning
Crisis Management
Crowd Control and Venue Management
Terrorism and Counter Terrorism
Occupational Health and Safety Risk Management
Project Security Management
Retail Security
Disaster and Emergency Planning
INVESTIGATIONS AND AUDITING
Computer and Data Theft and Loss Litigation
Critical Loss Assessment Major Loss Identification
Factual Investigations Product Recall and Contamination
Covert Surveillance Compliance Auditing
Forensic Investigation Undercover Operations
Fraud Investigations
TRAINING AND eLEARNING
Registered RTO, BRITEC
Development of eLearning training programs
Staff and Contractor inductions
Compliance training
Hostile Environment Training
Sport Security & Risk Management
AQTF accredited training programs
Staff security and safety training
Emergency management training
TECHNOLOGY AND SOFTWARE
Tracknology smart-phone incident management In Synergy Incident Management Software
BCM Virtual Office Cloud Technology
Risk Management Analysis
Risk Assessment Toolbox
SPORT SECURITY AND RISK MANAGEMENT
Security Consultant/Security Manager Anti-Corruption
Travel security/Team Security Training and Compliance
Risk Management/Crisis Management Event Security
Country Security Reports and Intelligence Venue Management
ACCREDITATION
QUALITY
ACCREDITED
COMPANY
ISO
9001:2008
Maintaining Quality of Service
BRI is proud to advise that our company is ISO 9001:2008 Quality Management accredited. This accreditation incorporates all companies within the BRI Group. All activities and works undertaken are in accordance with:
BRI Quality Management Plan
Client Relationship Management Plan
ISO and Australian StandardsOCCUPATIONAL
HEALTH
AND
SAFETY
MANAGEMENT
ACCREDITATION
AS/NZS
4801
Committed to Safety
Business Risks International is accredited to AS 4801:2001 Occupational Health and Safety Management across all divisions of service.
ENVIRONMENTAL
MANAGEMENT
SYSTEMS
ISO
14001
Committed to the Environment
Business Risks International is committed to responsible Environmental Management and as such has been successful in obtaining its ISO 14001 Environmental Management Systems accreditation. This is BRI's third accreditation, setting the company aside from others who only seek to be certified in one state only.
RISK
MANAGEMENT
COMPLIANCE
ISO
31000
Providing the Best Practice
The Quality Management Systems adopted by BRI are also compliant with ISO 31000 Risk Management Standard.
BUSINESS RISKS INTERNATIONAL
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SENIOR
TEAM
MEMBERS
FRANK
BELLOMO
CHIEF
EXECUTIVE
OFFICER
Phone: +61 3 8689 1800
Email: [email protected]
Frank Bellomo provides leadership and direction across the BRI Group of Companies with specific emphasis on strategic human resource management, industrial relations, financial management, business development and strategic and tactical advice. With over 23 years of experience in the safety, security and risk management industry, Frank has provided advice and strategic direction across numerous industry sectors.
An Alumnus at Swinburne University of Technology, Frank holds post graduate qualifications in Business Management, Human Resource Management and various TAFE qualifications in areas of safety, security and security risk management. Frank has contributed widely both domestically and internationally to the security industry through participation on a number steering committees and working groups in areas of training, security operation, crime prevention and risk management.
Considered a Subject Matter Expert in the field of Security and Risk Management Frank has delivered lecturers in areas of Security Risk Management including specialised training to various groups and organisation in areas including Counter-Terrorism awareness, conflict management Emergency Response and Event Crowd Management.
JOHN
PORTOGLOU
GENERAL
MANAGER
–
SOUTHERN
REGION
Phone: +61 3 8689 1800
Email: [email protected]
John is an experienced security and law enforcement professional with over 24 years’ experience in general and specialist policing and public order practices. John has spent numerous years in specialist branches of the Victoria Police, specialising in Criminal Investigations and Emergency Management. John’s last assignment with the Victoria Police included heading up the Emergency Management Recovery Phase of the ‘Black Saturday’ Victorian Bushfires.
Prior to Joining BRI, John held the position of Director of Security at Grand Hyatt Hotels, where he was responsible for asset management, emergency management, security risk management, and investigations. John is considered a subject matter expert (SME) in Victoria relating to liquor licensing legislation and application.
John holds formal qualifications in Investigations (both fraud and criminal), Occupational Health and Safety, Emergency Management, Human Resources, Economic Crime Management, Tactical Negotiation and Security Risk Management. John also holds a Diploma of Business and an Advanced Diploma in Police Management.
RICARDO
DONATH
VIC
CLIENT
SERVICES
MANAGER
Phone: +61 3 8689 1800
Email: [email protected]
Ricardo has over 15 years’ experience in the Military, Diplomatic Security and Security Risk Management on a national and international levels. Ricardo Has worked extensively with the Israeli Government; both in the military as a member of a field intelligence special operations unit and as a part of the Diplomatic Security Service protecting diplomatic and Israeli interest in various high risk countries.
Ricardo possesses extensive experience within the security industry in various areas including training, operations, planning, consulting, events and close personal protection.
As VIC State Operations Manager, Ricardo is responsible for client service, human resource management, staff training and compliance, together with ongoing business development.
LIAM
FRADLEY
VIC
CLIENT
SERVICES
MANAGER
Phone: +61 3 8689 1800 Email: [email protected]
Liam has worked in the security industry since 2002 with a number of major organisations including Crown Casino & City of Melbourne. Whilst at BRI, Liam has been responsible for the management of security in the prestigious QV precinct in Melbourne. Now as BRI's Victorian Account Manager, Liam contributes a valuable skill set to the BRI team.
Liam possesses extensive experience within the security industry generally and Security Control Room and CCTV Camera Management in particular. He has qualifications in major event planning, public order prevention, human resource management conflict resolution and technical security.
Liam's previous experience includes managing complete technical security environments (including as head of the security management team for the Melbourne QV precinct) and responsibility for both tactical and strategic security operations.
STEPHEN
MIZZI
VIC
CLIENT
SERVICES
MANAGER
Phone: +61 3 8689 1800 Email: [email protected]
Stephen has been working in the Security Industry since 2007. Prior to joining BRI, Stephen worked at the County Court of Victoria as a control room operator where he was responsible for emergency management, roving duties and general security. Stephen has obtained over 10 years of management experience prior to joining BRI in 2009. Stephen possesses extensive knowledge of general security operations in addition to Security Control Room and CCTV Camera Management. In his previous roles, Stephen managed complete technical security environments including coordination of the Security Management Team for the prestigious Melbourne QV Precinct.
As a BRI Client Services Manager, Stephen is responsible for client service, human resource management and staff training and compliance, together with ongoing business development.
BUSINESS RISKS INTERNATIONAL
Page 6
SERVICE
DELIVERY
HIRING
AND
RETENTION
OF
GUARDS
BRI incorporates a blanket approach to recruitment. BRI advertises through the My Career and Seek websites and has recently developed a recruitment strategy through Registered Training Organisations and TAFE institutes. Advertising will clearly indicate the various positions required to be filled. Selection will be based upon skill set, experience, attitude, value add capability and appearance. These same criteria will be used in selecting existing staff members who have a proven track record with the company, particularly in relation to the duties required. Employment of existing contractor staff would also be considered based upon approval from the client and the ability for such persons to meet our normal recruitment criteria.
BRI’s recruitment criteria stipulates that prior service in Police, Military Service and Emergency Response disciplines, or personnel who have a proven record in commercial guarding, loss prevention, crowd control or concierge duties, is a prerequisite.
Due to our multi-layered recruitment program, 1 of the key elements of assessment is the ability to communicate well both in written and verbal means, as well as being presentable. The multi-layered recruitment program is a five stage approach.
BRI also employs a number of attraction and retention strategies, which include:
ATTRACTION STRATEGIES
Layered and thorough recruitment process
Careful consideration to KSC and Job Design
Layered probity and reference checks (i.e.social media, personal, professional etc.)
RETENTION STRATEGIES
Flexible approach to rosters
Layered workforce engagement
Open Door Policy
Workforce EngagementTRAINING PRACTICES
Registered Training Organisation
Training pathway and academic aspirations mappingDEVELOPMENT AND CAREER PROGRESSION
Career Consultation with CSM’s
Project Deployment
Academic sponsorshipRISK
MITIGATION
Each site that BRI operates at has unique risks associated with the type of work carried out in the environment.We will have an opportunity to analyse hazards which will be highlighted during discussions, meetings and research on the environment and physical layout of each site and will identify areas of risk which our personnel may encounter on a regular basis.
The second phase (prior to transition) would be to undertake a Protective Security and Safety Risk Review, analyzing the results and then implementing treatment options identified in the review. This would then culminate into a Safety Management Plan.
BRI relies upon the processes as adopted by Australian Standard AS/NZS 4360 to assess:
Identification of hazards or threats
The likelihood of the identified hazard or threat occurring
The consequence or impact of the hazard actually occurring
The associated risk analysis without additional treatment controls being implemented (i.e. Inherent Risk)
What measures (Treatment Controls) can be applied to minimise the risk
How will the risk be affected if the treatment controls are implemented (i.e. Residual Risk)
Develop site specific instructions or implement companywide safe work practices to either eliminate or control risks identified during the review.INNOVATION
AND
VALUE
ADDS
BRI has developed numerous initiatives over the years which have proven to be very successful in securing contracts and allowing us to renew those contracts because we have exceeded our contractual obligations. An example of this was our recent negotiations with QV Property Management where we secured an 11 year contract to provide services to the prestigious Queen Victoria Precinct.
BRI operates in a very competitive market and has built a reputation for being innovative in its approach to meeting customer expectations and in providing tailored solutions to our clients’ security management programs. Examples of such innovations and their benefits include:
Insynergy – Risk Management Software Program: Reduction in insurance and incident claims through theidentification of incident and claim analysis and better management of claims.
Risk Management Consulting: Proposed installation of CCTV resulting in a reduction in guarding services ofapproximately $300,000 pa
Site Specific Induction Training Based on Established Competency Standards: Providing competency basedtraining has resulting in greater retention of security personnel and a reduction in turnover of staff, ultimately resulting in high level of contract conformance to KPI’s.
Guard Tour Management System: The installation of a guard tour management system has resulted in greateraccountability and provided higher level of service delivery through the tracking of guard patrols. Additionally, this has also provided the organisation with an additional layer of auditing.
SERVICE
DELIEVERY
IN
REGIONAL
AREAS
BRI currently provides services across all states and regions. Our current client base in Victoria stretches across most regional centers and right through to remote locations.
AD-HOC
SERVICES
Ad – hoc services are generally outsourced in regional and remote locations through strategic partnerships that are managed in accordance with BRI’s contractor management system and our Internal Management System. The BRI Contractor Management System is a portal whereby contractors are issued job specific training modules and allowed to submit all governance documentation for compliance purposes.
REGULAR
SERVICES
Where regular and ongoing services are required, BRI will recruit staff specifically in the area, as BRI policy stipulates that core contract requirements cannot be outsourced. This would be managed in the same manner as contracts within metropolitan regions. A Client Service Manager would be allocated to the account and be responsible for the direct interface between the lead department and our employees.
Although contractors are utilised at times for infrequent and ad-hoc services, BRI does not abrogate our responsibilities in terms of management of subcontractors, clients or service delivery.
