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(1)

(2)

 The Sabre Distributor in the UAE and Regional

Distributors in the continent of Africa

 Exclusive Distributors of Airline Hosting

System in the Middle East, Africa, CIS & Indian

Subcontinent region

(3)

VRS overview

New Generation solution providing 360

0

view of Revenues

Manages business processes: Reservations, Ticketing,

Check-in, Travel Agency Distribution, Agency credit control,

Revenue Accounting, Revenue Management and Cargo inventory

from within a single application

Supports airline distribution via GDSs, interline partners,

interfaces with industry and airport check-in systems

Provides quick, scalable & cost effective web connectivity;

Graphical User Interfaces to connect the network of travel agents,

GSAs, call centres, airports and on-line consumers

(4)

Airline Benefits:

VRS USPs

 Real-time, integrated functional areas of the system contained within

the core VRS system

 Reservation Management, Frequent Flyer, Web booking engine,  Check-in, MIS Reporting,

 Cargo sales and other functional modules

 Easier implementation of integrated functionality with industry systems:

 IATA standards incorporated

 Wider Distribution: GDS connectivity to highest IET level  Airport systems integration (APP, PNR DATA, SITA CUTE)

 Cost-effective, efficient solution:

 Uses TCP/IP protocol; quick implementation of network  Low bandwidth requirement

 Effective Training & Implementation process

 User-friendly customer modules  GUI based administration screens  Online help and training manuals  Professional Hosted Services

(5)

VRS customer highlights:

Customer Base:

 5+ airlines: 1.5+ million passenger volume

 10+ airline approx 1 million

 30+ airlines approx 500K

 Total passenger segments per annum : 32+ million pa

Interfaces:

 Connects to all major GDSs to highest level of participation levels

:

Sabre/Abacus/ Galileo/ Amadeus: Interactive Availability/ Sell and IET

Sirena (CIS): Type B /TravelSky: under process

 IET agreements written for Hahn Air and most international carriers including

EK, EY, QR, LH, GF etc…

 Connected to JED Airport SITA APP and PNR Data modules, mandatory

requirement for all Gulf and MiddleEast airports

 Weblink data for Airline direct travel agency relationship

 BSM for load control, via SITA CUTE access

(6)
(7)

Interline & CodeShare via IETs

Interactive DCS with APP and PNR data

GDS connectivity upto IET level IATA web-link integration VRS access via SITA CUTE

(8)

 Manages Airline Inventory, fares, sales location

 Direct Connect and Interactive Sell with GDSs

 Interactive e-ticketing with GDSs & BSP

 Power Airline web-site with Booking Engine

 Check-in & Boarding Operations within same application

 Built-in Cargo handling and issuance of Airway bills

 SMS generation – Schedule changes, ticket issuance

 Mobile/ PDA Booking interface

 IBE Bespoke developments aligning to airline

web-site

 Interface to Kiosks on Airline request

(9)

VRS Implementation

LOI Contract Setup Servers (1 Week) Training & Database update (Airline) (1 Week) System Implementation: * Call-centre, * Travel agents, * GSAs & corporates, * Finance, Web-site (10 days) DCS: on-line stations, GHA interface (3 days) Interfaces (GDSs, OAL, OAG, BSP, Payment Gateway) (3 weeks)

(10)

Reservation Management

GDS connectivity controls

 Time limits/Date Change/No show fees

 Code Share/ Interline Flights (marketing/operating carrier)

 Flight configuration template

 Nested classes

 Upto 26 RBDs are supported

 ASM/SSM schedule generation

 Move PNRs / Dupe check

 Seat Plan Configuration

 Frequent Flyer Program

 Target email-shot to pax ID

 Consumer web-site controls

(11)

VRS Travel Agent access

 Extremely light on the web; good response time

 Graphical Agent Login from Airline web-site

 Terminal Emulation – standard entry formats

 Advance GUI with Terminal Emulation mode

 Web-services to interface agency booking flow

 GDS access

(12)
(13)
(14)
(15)
(16)
(17)
(18)
(19)
(20)
(21)

 Graphical Check-in & Boarding Operation

 Pre-assigned DCS Profile, Seat plan

 Restrict Flight changes when Flight released to Board-point

 Excess Baggage calculation & route-wise XBAG fees

 Through Check-in BagTag printing and Manual BagTags from OAL flights

 Flight Availability, Capacity, Equipment, Route, Timings – displayed within DCS

 Baggage Reports to assist Load sheet

 Supports multiple baggage allowance according to Fare– Nil bag etc.

 Merge PNLs from third-party systems for common check-in

 Group / Family Check-in

 Go-Show and No Record ticketing from DCS

 No-Show, Checked, Boarded pax Reports

 PNL generation & auto ETL processing

 APP/PNR Data transmission to SITA systems

 APIS according to Airport requisite

 Online Check-in / Seat Selection

 Interface to eflite.com for Weight and Balance

 2D/1D Barcode scanner supported

 Interface to economical printer hardware

(22)

Sales Remittance

 Paper-less ticketing

 Online Sales Reports

 Credit limit by Agents

 Credit Limit by Parent, Issuing office, Sub-office

 Capping by no. of tickets

 Running Credit limit on Sales reports

 BSP web-link using HOT files

 Available credit check by users

 Airline transfer ticket transaction to agent

 Multiple currencies supported

 Record Remittance

 Posting of Invoices – to Issuing office or Parent office

 Email notification of Invoices

 Credit Card Authorisation via Direct Access

 Manual Ticket Assignment (if required)

(23)

MIS Reports

Total Sales Summary

Tickets by issue/travel date

E-tickets lifted/outstanding

GDS booking summaries

Credit information by City

Booking trend reports

Booking v/s Capacity

Online trend reports

Yield Revenue by Flight/Class

(24)

VRS Revenue Management

 Integrated Revenue Control

 Real Time Graphical Displays and Statistical Tools

 Integrated Web Interface

 No 3rd Party Data Exports Required

 No Costly Database Administration

 Customizable Reports by Airline

(25)

Management Decision Making & Control

Improved Inventory Management

 Reduced Manual Assessment

 Increased Productivity

 Real Time Space Control

 Dynamic Optimization

 Point and Click Interaction

 Critical Flight Identifiers

(26)

• http://www.apng.com/ • http://www.skytrans.com.au • http://www.fly540.com • http://www.budgetair.ie/ • http://www.flycemair.co.za/ • http://www.seaborneairlines.com/ • https://www.boutiqueair.com/air/book_a_seat/wizard/flight_search/edit • https://www.airdynamic.com/ • http://www.interislandvacations.com/book-a-flight.html • http://www.astra-airlines.gr/pages.php?cat=1 • http://www.spotgroup.org/airlines.html#spotgroup • http://www.mayaislandair.com/ • http://haitiaviation.com/ • https://www.tropicair.com/en-us/bookaflight.aspx

(27)

VRS Network

(28)

Secure Hosting facility

24 x 7 Monitored Support

Satellite Internet Back-up

24 x 7 Uninterrupted Power Supply

Dedicated Airline System

Multiple Firewall Protection

Offsite Data Storage

Logon/Access Security

System Segregation

Rigorous Data Assurance

Disaster Recovery Measures

(29)

VRS

Technical overview

New Generation Reservation System

TCP/ IP Network Protocol – instant connectivity

Economical and low-cost operation

Open Architecture and scalable

Multiple processor design using PC platform

Database - supports ORACLE, DB2, Informix or SQL

server

Graphical User Interface for Ease of Use

(30)

VRS Functionality

IATA standards in a modern flexible approach:

 Schedule, Inventory management, Fares & Reservations

 Paper-less ticketing, ATB2, interactive OAL e-ticketing

 Direct Connect Availability & Interactive Sell with GDSs

 Interactive e-ticketing with GDSs (Sabre, Galileo, Amadeus & Worldspan)

 Credit Card Authorisation & Payment Gateway interface

 Agency Credit Control & Sales Remittance

 Inventory and Booking for Hotel & other services

 Web booking engine – Vidweb

 SMS messaging service

 Departure Control System (Check-in)

 MIS reporting & Revenue Management

(31)

VRS System Administration

 Schedule & Inventory Set-up

 Fares Set-up

 Sales locations & Agents

 Taxes, Fare rules & endorsements

 Ancillary Products – Hotels, LIMO etc.

 SITA text messaging

 Booking Management

 Management Information Reports

 Frequent Flyer program

 Security Table

 Default settings on VRS (connectivity, discounts, seat limit,

Baggage, time-limits etc. )

(32)

Schedule & Inventory

Schedule load, search, edit & copy

 Multiple Flight segment legs  Flight Connections

 Group airports for Availability Display  Seat Plans and thresholds

 Code-share & Interline flights  Type A link to GDS

 Import OAG data tape

 Generate SSIMs, SSMs & ASMs to OAG

 Notification of Flight changes to passenger bookings

Flight inventory management

 Inventory Profile by Aircraft  Upto 12 class buckets

 Inventory by Flight Leg  Separate AVS trigger  Class Nesting

 Restrict Sale by Flight or Class  Flight Re-accommodation

 Bulk Modification of Flights & Inventory

Time initiated PNL & ADL generation

 SITA address and Emails

(33)

(34)

Fares Management

Fares input, search, editing & copy

 Fares by Market, Sales & Ticketing City  Multiple currencies, Fare Displayed in User’s Currency

 Fare History record  Fare Display

 Fare validation rules & endorsements  Min/Max stay & Advance Purchase  Fare validity dates, Baggage Allowance  Passenger Discount%, fixed fare

 Fare Discounts for individual Fares  Recalculate fare when tax change  Code-share, Interline and Group Fares  Flight Timing, Directional Fares

 Mileage and Routing fares  Fare Combinable routes  Non-Changeable fares

 Restricted viewing – Web, Airline office  Selective User Group fares

 Change Fee configuration  Credit-card fee

(35)

Security Levels

Secure and selective access to

different areas of the system

 0-100 configurable user sine levels

 Default Security access

Configurable by Airline system

administrator

 Independent Security Access levels

for Web access

 Set templates profiles for generic

roles e.g. Travel Agent, Airline staff

(36)

Agent Access

Agent details and access authorisations:  User profile templates

 Search, Edit sign records

 Password protection, Multi-User sign  Set default city, country, currency & sales location, user Email IDs

 Restricted Travel Agent; ground handler access

 Finance control

 Restrict Name change, Waitlist, Void, Refund

 Manual ticket validation (if required)  Ticketing & FOP options

 Manual Fare quote authority

 Excess Baggage /Change fee waiver  Access to all Queues

 Sign-code Audit reports  Sine code suspend

(37)

Currency Conversion

 Configure accepted currencies

 Industry standard used to calculate

fares

 Exchanges rates stored in relation

to base airline currency

 Fare Display supported in different

currencies

 Fares converted to User’s currency

 IATA Currency tape read into VRS

with Airline agreement

(38)

Creating a Booking (PNR)

User-friendly inputs and amendment to

following PNR fields:

 Passenger Name

 Contact

 Ticket Time Limit

 Remarks

 Special Requests SSRs, OSIs

 APIS Details

 Fields can be set as mandatory

eg: Name, phone, ticket time-limits

 PNR History- includes DCS status,

ticketing info, changes to booking fields

 Open Segment, Waitlist &

over-booking capability

 Auto waitlist promote

 Group Bookings

(39)

Availability

 Displays Last Seat

Availability

 Restrict Seat limit for agents

 Inventory by Segment leg

capacity

 Built Flight connections

 Overbooking

 Waitlist by percentage

 Canned Remarks

Auto Fare Quotes

 Displays applicable fares

 Save fare quote into booking

& Ticketing

Manual Fare Quotes

 Sign code validation

 User input currency, fare

breakdown, RBDs

(40)

(41)

VRS Booking Screen

 Bookings made via GUI or standard host entries  Sine in access and different security levels

 Customisable GUI screen settings e.g. Origin city, city pairs etc.

 List user inputs for reuse

 User default colours, screen fonts

VRS – Passenger List Displays

 By Flight # /date  SSR requirement list  GDS created PNRs

 Inbound/Outbound flights  Ticketed / non-ticketed List  Checked Passenger

(42)

VRS GUI – FOP & Ticketing

Multiple FOP - Invoice, Cash

Agent Credit Check

Online Credit Card Auth

OPTAT / ATB2 ticketing

Paper-less ticketing

GDS Interactive e-ticketing

Voiding & refund tickets

Refund FOP

Itinerary/invoice to email

Validate manual ticket no.

against Stock Allocation

Revalidate tickets

(43)

Queues System

 Dynamic Display

 Pre-defined Queue numbers for a specific city

Search Facility

 PNR retrieval by locator, flight #, or date of travel or passengers

name.

Divide PNR

 New PNR created for divided pax

 Data relevant to passenger will migrate to the new PNR.

Graphical Seat Plan

 Visual Seat Map layout  Point & click selection

(44)

(45)

(46)

CARGO PNR - Master Air Waybill

CARGO PNR - Master Air Waybill

SHP:VIDECOM/ANDERSEN HOUSE/NEWTOWN ROAD/HENLEY-ON-THAMES/RG9 1HG/OXON[tra001] AWB:Master

1 4H 0583 MO 30APR12DAC CGP HK 1100 1205 500Kg [1]

01 MP CCCC AED 500.00 500/500:500Kg 500,,[2,PPD=500+0.00,COL=0+0.00] 02 MP CCCC AED 900.00 900/900:900Kg 900,,[3,PPD=900+0.00,COL=0+0.00] FARE QUOTE *AED

FQC 0 AED 500.00 /500.00+0.00 MPS AED 500/500 FQC 0 AED 900.00 /900.00+0.00 MPS AED 900/900 Total AED 1400.00

01 FOP MMM AED 1400.00 29APR

AWBTKT ISSUED 584 00000011 /01 ETKT 0 / MPD CCCC AED500.00 500/500:500Kg 500,,[2,PPD=500+0.00,COL=0+0.00] DXB4H AABJLT/TRA001/DXB/4H///AED/SG 29/04/2012 13:11:21 29/04/2012 13:11:21 AABJLT

(47)

VRS Check-in

 GUI interface to Check-in passengers  2D Barcode reader for easy check-in  Online check-in and Boarding pass printing

 Generate APIS in respective country formats

 Flight Availability and Booking access from Check-in screens

 Default passenger weight & Baggage List for Load sheet

 Send PNL to Airport DCS systems

 Receive interactive e-ETLs from Airport DCS

 Current DCS status display: booked, checked-in, passenger and baggage

 NoShow and Goshow Booking templates  No-Show reports

 Manifested, Checked, Boarded & Denied boarding lists

(48)

VRS Check-in

Load/ Offload Passenger and baggage from Flight by single Click

 Load passengers booked together with single Click

 Select Seat or Auto-seat Selection

 Through-Checkin & boarding pass printing

 Excess Baggage calculation and print invoices

 Reprint, Boarding pass and tags

 Pax type M,F,C,I; RBD display

 Selected Cabin view

 Block Seat Range

 Close/re-open Flight for DCS

 Change passenger seat, offload passenger after Check-in

 Transfer individual passengers to different flight

(49)
(50)

IATCI Thru Check-In Interface –

(51)

Industry System Interfaces

 GDS Type A links:

Direct Availability & Sell with Amadeus, Sabre,

Galileo, & Worldspan

 e-ticketing interface

with GDSs and interline carriers EK, EZ, QR, BA,

MH

 OAG data-tape download

 ASMs/ SSMs generation to OAG

 APIS – Generate APIS data in c

ountry

specific APIS formats

 Timatic: VRS provides web URL support

to Timatic's HTML GUI

(52)

Management Analysis Tools - Reports

 Invoiced reports

 Credit card sales reports

 FOP sales reports

 End of shift sales reports

 Total sales summary

 GDS Support – Revenue Integrity reports

 Post departure capacity report

 Post departure revenue

 Per departure revenue per city pair

 Tickets out standing

 Tickets cancelled

 All tickets for flight date

 All tickets for date of issue

 Budgetary ticket report

 Audit trail for PNR's

 Report by specific date range, issue office

 Reports can be exported to MS-Excel, html, XML or .CSV format

 Use real-time or archive data

(53)

Management Analysis Reports

(54)

Total Sales Breakdown

This report details the who

what and when. Total sales

for the period is broken

down by FOP, listing PNR

reference code and total

amount per payment type

per booking.

Sales Invoice Report

The Invoice Sales Report

shows

invoice payments

which can be filtered by

issue office or invoice

account.

(55)

Post Departure Revenue

Calculates the total revenue gained

from each flight post departure.

Post Departure Revenue per City

Calculates the total revenue gained from each

flight post departure by leg.

GDS Support

Reports

 GDS PNR Quantity Breakdown

 GDS Booking Holding Space with no Tickets

 GDS IET – Not ticketed

(56)

(57)

E-Tickets Outstanding

Shows valid e-tickets not yet

used.

E- Tickets Lifted

Shows all used e-tickets and

their value

(58)

Tickets by Date of Flight

Shows ticket and their value arranged in date of journey order.

Tickets by Date of Issue

Shows ticket coupons and their value arranged in order of issue date.

(59)

Total Sales Summary by FOP –

GSA

GSA shows net sales figure for a

period, refunds and cancellations are

deducted from Credit Sales.

Total Sales Summary by FOP –

Issue Office

Issuing Office shows net sales figure

for period.

(60)

VRS IBE - Overview

 Flight Information and Booking Capability

 Customer Ticket Sales module

 Business/Corporate Account Booking

 Travel Agency access via Secure login ID

 Interfaces with VRS or another airline host system

 Access booking engine via Airlines Website through a link

Best fare Shopping, Multiple currencies

Secure credit card validation & Payment Gateway interface

e-ticketing, FFP integration & Customer profiles

Customisable user-friendly screens & Language preference

Targeted email-shot to passengers

(61)

VRS IBE - Vidweb

 Power Airline web-site with IBE, customised look & feel

 IBE I-frames to link from the homepage

 Language support for web-site and e-ticket conditions

 Secure login for Travel Agents/ Corporates

 On-line check-in /Seat Selection/Meal Selection

 On-line payment gateway interface 60+ Banks

 Sizeable mobile booking interface

 Admin & MIS Reports

 Web server Hosted by VRS

 Customer bookings on time-limit

 Web components for customised

booking flow

(62)

(63)

(64)
(65)

(66)
(67)
(68)

Vid-web - System Features

 User Profile

 Multiple Language Support

 Availability

 Promotional Information

 Fare Quote

 Best Fare Shopping

 Time Limit Restrictions

 Fare Rules

 Multiple Currencies

(69)

Special Fares and Offers

e-Ticket Support

Seat Selection

Meal Requests

Special Requests

Booking Calendar

Ticket Delivery Options

Remote Administration

Security

Expandability

(70)

Internet Sales Analysis

 Event Log

 Booking Log

 Hourly, Daily, Monthly Booking Chart

 Fare Quotes Per Booking

 Sessions That Did Not Book

 Average Cost Per Trip

 Daily Revenue Chart

 Monthly Revenue Chart

 Session Count

(71)

Look to Book Ratio

Daily Look to Book Ratio

Monthly Look to Book Ratio

Daily Passenger Chart

Monthly Passenger Chart

Frequent Customers

Frequent Routes

Frequent Fare Quotes

Frequent Classes

(72)

(73)

Management Tools

(74)

Management Tools

Management may view statistics such as the total number of bookings on each day, the

total revenue created from these bookings and the average sale figure of each booking.

(75)

Supported Payment Gateways

Country of Airline Payment Gateway

USA Elavon

USA basecommerce

USA Cardinal + PayPal

Zambia Directpay3g

Angola EPDQ - Barclaycard

Ghana EPDQ - Barclaycard

Kenya EPDQ - Barclaycard

Australia eWay Egypt Fawry Nigeria GlobalPay Nigeria IBOH Nigeria Interswitchng Nigeria PayDirect Nigeria InterswitchngWebPAY

Somalia iVeri Lite

Kenya iVeriLite Kenya IVERILITE Egypt MIGS Philippines MIGS/Dialect Australia MIGS/Dialect Egypt NBE

Egypt NBE / Migs

Egypt Pay-Fort Payment Gateway

USA PayPal Pay Flow Pro

Belize PayPal Pay Flow Pro

Greece Piraeus USA PsiGate Australia PureCommerce Bangladesh SslCommerz Bangladesh SslCommerz Nigeria ValuCard Congo Wirecard Egypt WireCard Tanzania Wirecard/Mpesa

Country of Airline Payment Gateway

Russia Assist Libya CompuTop UAE CryptGate Greece DeltaPay Finland DIBS Indonesia E/Nets Pakistan ECXS UK ePDQ/MPI Cyprus ePDQ/MPI Bangladesh HDFC UK HSBC China ICBC/CMB

Pakistan IPG / comtrust.ae

Sri Lanka IPG2

South Africa iVeri

South Africa iVeri

Zambia iVeri

Kuwait KNET/Migs

Indonesia Mandiri

Afganistan MIG-Redirect

USA PayFlow Pro

Namibia PayGate

New Zealand PaymentExpress

USA PaymentOne

Australia Pure Commerce

Austria Qtill UK RBSWORLDPAY Ireland Realex UK Realex 2 Romania RomCard UK Servebase Venezuela Vencash Nigeria WebPayDirect Afganistan Wirecard Philippines YesPayments

(76)

Current VRS Developments

 VARS (VRS Advance GUI – Fares module)

 Real-time inventory & fares source for OAL

 Cargo Handling System (GUI interface)

 Revenue Management

(77)

Revenue Management

Integrated Revenue Control

 Real Time Graphical Displays and Statistical Tools

 Integrated Web Interface

 No 3

rd

Party Data Exports Required

 No Costly Database Administration

 Customizable Reports by Airline

(78)

Management Decision Making & Control

Improved Inventory Management

 Reduced Manual Assessment

 Increased Productivity

 Real Time Space Control

 Dynamic Optimization

 Point and Click Interaction

 Critical Flight Identifiers

(79)

Specific Flight Statistics

Detailed Statistics on Current Sales  Historic Sales Comparisons

 Optimization Recommendations  Rapid Manual Override

(80)

Flight Inventory tracking by Cabin

Actual Flight Inventory by Class/Cabin

 Historic Comparisons

 Predicted Future Sales by Class/Cabin  Recommended Forecasts by Class/Cabin

(81)

Revenue Tracking

Total Revenue

 Historic Comparisons

 Revenue by Class/Cabin

(82)
(83)
(84)

(85)

(86)

Secure Hosting Facility

24 x 7 Monitored Support

Satellite Internet Back-up

24 x 7 Uninterrupted Power Supply

Dedicated Airline System

Multiple Firewall Protection

Offsite Data Storage

Security

Logon/Access Security

System Segregation

Rigorous Data Assurance

(87)

For more information or

a LIVE demo on

VRS

send an email to

(88)

Thank you for your time

VRS

sales team

Jancy Anthony

[email protected]

+97150 4581668

Savio GamaRose

[email protected]

+97150 9509790

Connon D’souza

[email protected]

+97156 6813150

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