DATASHEET
Available with the Skykick ® Migration Solution and Ingram Micro Service Desk
AT-A-GLANCE
Available through Ingram Micro’s Cloud Marketplace
Includes Outlook®, Word®, Excel®, Power-Point®, OneNote®, Publisher®, and Access® Supported on PCs, Macs, smartphones and tablets
Reseller support pro-vided free of charge through Ingram Micro’s Cloud Ignite Services™ Leverage the Ingram
Micro Marketplace to bundle Skykick ─for enabling businesses to migrate to Office 365 and the *Ingram Micro Service Desk─to pro-vide 7/24 support for your customers
Ingram Micro has joined the Micro- soft® Cloud Solution Provider (CSP)
program which allows partners, via the Ingram Micro Cloud Marketplace, to sell Microsoft Office 365 directly to their customer base. Partners can now leverage the marketplace to pur-chase, provision and bill customers monthly for Office 365. Office 365 applications (Outlook, Word, Excel, PowerPoint, OneNote, Publisher, and Access) —always the latest ver-sions—let you create, edit, and share data from a PC/Mac, iPad®, tablet, or phone with anyone in real time.
Included with Office 365
Business-class email and shared calendars: Access all your corporate and personal email, contacts, and shared calendars in one unified Out-look inbox with spam and malware protection.
Unlimited online meetings: Work with co-workers or present to clients with scheduled or ad hoc online meetings, webinars, HD video con-ferences, and desktop sharing, all from a single click from your Out-look. Simple online document storage
and file sharing: Get space in the cloud to store, backup, and easily share files.
Instant Messaging and presence: Find, locate, and instantly communi-cate with colleagues wherever they are.
Private social networking: Set up a social network that helps your com-pany stay connected, share infor-mation across teams, and make faster, more informed decisions.
Ingram Micro─Your
Trusted Partner
You are in good hands with Ingram Micro, a company with over 34 years’ experience as a technology distributor. Ingram Micro offers channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.
Ingram Micro
Cloud Marketplace
The Cloud Marketplace removes the complexity in procurement, manage-ment and support that is too often inher-ent in cloud technologies, and also ena-bles partners to manage the complete end-customer subscription lifecycle from a single, automated platform that is pro-vided and supported by Ingram Micro.
Multiple Support Options
In order to sell Office 365, Microsoft re-quires resellers to provide 7/24 support. With Ingram Micro, you have options. You can either provide support in house or resell the Ingram Micro Service Desk. When Service Desk is resold, it provides self service, phone, email or chat support options and includes: One Call Resolution (goal being
80% of issues resolved on 1st call). Quick and Easy On-Boarding . North American, Off Shore and
Multi-Lingual Support Options. Resell or Private Label to Offer a
Personal, Branded Experience.
Why Ingram Micro?
Ingram Micro is a master cloud service provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organizations to purchase, provision, manage and invoice cloud technologies with confidence and ease. For more information on Ingram Micro Cloud, please visit In-gramMicroCloud.com.
Let’s Get Started
Contact Ingram Micro to discuss this cloud services opportunity today. Phone: 1 (800) 705-7057 or email cloud.communication@ingrammicro.com .
Migrating to Office 365 with SkyKick
For customers that are migrating from another email system to Office 365, the Ingram Micro Cloud Marketplace provides you with the ability to resell email migration services from SkyKick. SkyKick is a new kind of email migration application suite that enables businesses to move to Office 365.
The SkyKick application suite assists with:
Planning — Web Planner. The Web Planner delivers a personalized email migration plan for each business. Email Assessment – Analyzes the email environment to ensure a successful migration.
Mailbox Discovery – using the source email system’s configuration, proposes equivalent Office 365 subscriptions and displays results by mailbox
Fancy Mode – View and edit mailboxes, distribution groups, aliases, shared mailboxes. Perform complex migra-tion scenarios like cross mailbox migramigra-tions.
Office 365 Licensing – Assign the right Office 365 licenses to each specific user.
Moving Email — Migration Sync. Migration Sync technology moves the source server data and sets up the Office 365 account.
Server Sync –Syncs the email, calendar, contact data (and more) before, during, and after the migration date DNS Sync – Utilizes the new Office 365 tenant space name to strive for zero email downtime.
Account Sync–Provisions the Office 365 account, users, and licenses according to the plan created in the Web Planner.
Setting up — Outlook Assistant. The Outlook Assistant sets up Outlook and moves client side data to reduce the friction and frustration for end users.
Outlook Setup –Automatically sets up the new Outlook profile and connects to Office 365.
Local Outlook PST Migration – Moves locally cached versions of source server POP3/IMAP data to Office 365.
© 2014 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. crosoft and Office 365 (Outlook, Word, Excel, PowerPoint, OneNote, Publisher, and Access) are either registered trademarks or trademarks of Mi-crosoft Corporation in the United States and/or other countries. Skykick is a registered trademark of SkyKick Corporation * All other trademarks are the property of their respective companies. Ingram Micro Service Desk terms and conditions apply. Service offering subject to change. Fees apply.
© 2014 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. Microsoft and Office 365 are either registered trademarks or trademarks of Microsoft Corporation in the United Stat es and/or other countries.
Ingram Micro Cloud Ignite™
Partner Support FAQ for Microsoft® Office 365™
Q: If I have support question related to Office 365, who do I contact?
A: Contact the Ingram Micro partner support desk @ 1-844-CloudIM, initiate a Marketplace chat
(us.cloud.im) or email: imcloudservicedesk@cloud.im.
Q: Is there a charge for this support desk and what are their hours of operation?
A: No, this support is provided free of charge and is available 7/24.
Q: Can you give me details on your SLA?
A: Ingram Micro has over 150 support associates available to help you with your questions via phone,
chat or email. Our goal is one call resolution targeted for 80% of incidents.
Q: How is your support experience different than others?
A: We place a very high value on our partners and strive to provide the best support experience
possible, free of charge. All calls are answered by Ingram Micro employees trained to provide Office
365 support. When needed, we aim to have escalations handled in a quick and timely fashion, with
the goal being to provide your organization a positive support experience. We strive to provide one
stop shopping for all your cloud solutions, support and migration services that you need to accelerate
your business.
© 2014 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. Microsoft and Office 365 (Outlook, Word, Excel, PowerPoint, OneNote, Publisher, and Access) are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Skykick is a registered trademark of SkyKick Corporation * All other trademarks are the propert y of their respective companies. Ingram Micro Service Desk terms and conditions apply. Service offering subject to change. Fees apply.
Welcome to Office 365™
Where You Drive the Customer Relationship
Ingram Micro has joined the Microsoft® Cloud Solution Provider (CSP) program which allows partners, via the Ingram Micro Cloud Marketplace, to sell Office 365 directly to their customer base while combining with their own solutions and services. Partners own the complete customer lifecycle through direct billing, provisioning, management, and may provide support or resell a support option offered through Ingram Micro. In addition, the CSP program enables partners to:
• Create a custom offer, set the price, and own the billing terms. • Integrate service offerings with the Microsoft cloud services. • Stay at the center of the Microsoft cloud customer lifecycle. Advantages of selling Office 365 through Ingram Micro include:
1) Ingram Micro, Your Trusted Partner
You are in good hands with Ingram Micro, a Fortune 100 company with over 34 years’ experience as a
technology distributor. Ingram Micro offers channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.
2) Ingram Micro Cloud Marketplace
By using the Ingram Micro Cloud Marketplace, partners can:
Purchase, provision, manage and invoice Microsoft Office 365 solutions with confidence and ease Quickly offer new cloud services and create new solution bundles
Identify best-fit cloud solutions from a portfolio of solutions
Configure and manage solutions for multiple end customers from a single portal Download unified billing data for use with your PSA tool of choice
The Cloud Marketplace removes the complexity in procurement, management and support that is too often inherent in cloud technologies, and also enables partners to manage the complete end-customer subscription lifecycle from a single, automated platform that is provided and supported by Ingram Micro.
© 2014 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. Microsoft and Office 365 (Outlook, Word, Excel, PowerPoint, OneNote, Publisher, and Access) are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Skykick is a registered trademark of SkyKick Corporation * All other trademarks are the propert y of their respective companies. Ingram Micro Service Desk terms and conditions apply. Service offering subject to change. Fees apply.
3) Support Options That Best Suits Your Needs
As a partner you now have two support options:
Provide Office 365 support directly to your end users. Level 2 escalation support is available from Ingram Micro.
Resell the Ingram Micro Service Desk*. Our Service Desk allows you to provide multiple technical support options (7/24, multi-lingual, etc.), can be a private label solution and includes on-boarding that
has you up and running as quickly as possible. For more information visit ingrammicrocloud.com.
4) Migration Services Made Easy
Ingram Micro offers Office 365 migration services through Skykick, a migration application that enables small and medium businesses to move to Office 365. SkyKick’s Application Suite is a cloud based solution consisting of three products that work together to help plan, move, and setup the migration to Office 365. For more
information please phone: 1 (800) 705-7057 or email cloud.communication@ingrammicro.com.
5) Sales and Marketing Support Provided by Ingram Micro Cloud Associates
Ingram Micro’s Cloud associates work closely with your organization to deliver the resources you need for success.
Marketing—Ingram Micro has a 100-person in-house agency, turnkey programs and cutting-edge marketing tools. Engage Ingram Micro’s marketing engine to raise brand awareness, to position your company as a thought leader, to generate qualified sales leads and to deliver return on investment.
Sales—More than 100 cloud sales specialists, providing in-the-field account management, inside sales, business development and sales engineering, help to [legal] deliver sales results and overlay the hundreds of additional sales representatives in Ingram Micro’s technology field sales group. Services and Support—Ingram Micro’s operations, customer service and support functions provide
your partners with on-boarding, configuration support, migration, troubleshooting, billing, collections and more.
Business Intelligence—Mining Ingram Micro's proprietary purchase history databases enables you to target high-value segments and to pinpoint customers with high propensity yields, shorter sales cycles and larger deal sizes.
For more information please contact 1 (800) 705-7057 or email cloud.communication@ingrammicro.com.
© 2014 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. Microsoft and Office 365 (Outlook, Word, Excel, PowerPoint, OneNote, Publisher, and Access) are either registered tr ademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Skykick is a registered trademark of SkyKick Corporation * All other trademarks are the property of their respective companies. Ingram Micro Service Desk terms and conditions apply. Service offering subject to change. Fees apply.
Office 365™ Partner FAQ
How do I purchase Office 365?
Office 365 is purchased through Cloud Marketplace (www.ingrammicrocloud.com). The marketplace allows partner to purchase, provision, manage and invoice Office 365 solutions with confidence and ease.
Does this require a separate
agreement with Ingram Micro?
You need an Ingram Micro Reseller
Agreement to resell Office 365. Additionally, you will need to accept Ingram Micro Cloud Services General Terms of Service on the cloud marketplace, as well as the Microsoft reseller and customer agreement once Office 365 is purchased. If you choose to resell migration services, Skykick will issue a reseller agreement at time of purchase as well.
How do I benefit from this offer?
Provision, manage and invoice Office 365 – all from one portal
You own and control the monthly billing process (customer must agree to 12 month commitment)
Sell integrated offers and services – one sales motion to drive services attach and upsell
Who Determines the Customer Price?
You are in control of customer pricing.
Why buy through Ingram Micro vs.
another supplier?
Purchasing through Ingram Micro means doing business with a name you know and trust, a company with 34 years’ experience as a technology distributor.
The Ingram Micro Cloud Marketplace allows you to offer one, or bundle multiple cloud services while allowing you to provision, manage and invoice – all from one portal
You have the option to provide your own in house customer support or resell our Ingram Micro Service Desk for Office 365. Our Service Desk allows you to provide multiple
technical support options (on and off-shore, 7/24, multi-lingual, etc.), can be a private label solution and includes on-boarding that has you up and running as quickly as possible*. Visit www.ingrammicrocloud.com for more. For customers that are migrating from
another email system to Office 365, the Ingram Micro Cloud Marketplace provides you with the ability to resell migration services from SkyKick. SkyKick is a migration application that enables small and medium
businesses to move to Office 365. For more information, please visit us at: www.ingrammicrocloud.com.
© 2014 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. Microsoft and Office 365 (Outlook, Word, Excel, PowerPoint, OneNote, Publisher, and Access) are either registered tr ademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Skykick is a registered trademark of SkyKick Corporation * All other trademarks are the property of their respective companies. Ingram Micro Service Desk terms and conditions apply. Service offering subject to change. Fees apply.
Which size customers should I target?
Office 365 for SMB is intended for the 1-300 seat count, and Office 365 for Enterprise is for the 1 –
‘any seat count’ space. No minimums apply.
What kind of sales and marketing support will I receive?
Ingram Micro’s Cloud associates work closely with your organization to deliver the resources you
need for success.
Marketing—Ingram Micro has a 100-person in-house agency, turnkey programs and
cutting-edge marketing tools. Engage Ingram Micro’s marketing engine to raise brand awareness, to
position your company as a thought leader, to generate qualified sales leads and to deliver
return on investment.
Sales—More than 100 cloud sales specialists, providing in-the-field account management,
inside sales, business development and sales engineering, deliver the sales results and
overlay the hundreds of additional sales representatives in Ingram Micro’s technology field
sales group.
Services and Support—Ingram Micro’s operations, customer support functions provide your
partners with on-boarding, configuration support, migration, troubleshooting, billing, and more.
Business Intelligence—Mining Ingram Micro's proprietary purchase history databases enables
you to target high-value segments and to pinpoint customers with high propensity yields,
shorter sales cycles and larger deal sizes.
Application Suite Overview
PLAN: Web Planner
The Web Planner delivers a personalized migration plan for each business
MOVE: Migration Sync
Migration Sync technology moves the server data, the domain, and sets up the Office 365 account.
SETUP: Outlook Assistant
The Outlook Assistant properly sets up Outlook and moves client-side data to reduce the friction and frustration for end users.
About SkyKick
SkyKick is a new kind of migration application that makes it fast, safe, and easy to move small and medium businesses to Office 365. SkyKick’s Application Suite is a cloud based solution consisting of three products that work together to help plan, move, and setup the migration to Office 365.
SkyKick – A High Quality Migration
Email Assessment – Analyzes the email environment to ensure a successful migration.
Mailbox Discovery – Analyzes the source email system’s architecture, normalizes the information for Office 365, and displays the mailbox results. Fancy Mode – View and edit mailboxes, distribution groups, aliases, shared mailbox. Perform complex migration scenarios like cross-mailbox migrations. Office 365 Licensing – Assign the right Office 365 licenses to each specific user.
Server Sync – Syncs the email, calendar, contact data (and more) before, during, and after the migration date to virtually eliminate data migration risk while providing a fast,
safe and easy migration experience.
DNS Sync – Manages the Office 365 domain process, accelerates the DNS propagation across the Internet, and is optimized to ensure zero email downtime. Account/User Provisioning – Provisions the account, users, and licenses according to the plan created in the Web Planner.
Outlook Setup – Automatically sets up the new Outlook profile and connects to Office 365. Local PST Migration – Moves local POP3/IMAP data to Office 365.
Extras – Migrates signature blocks, Address Autocomplete (NK2), and PST data stores to ensure the most seamless Outlook experience possible the day after migration. • • • • • • • •
Skykick can move data from virtually any on-premise or hosted POP3/IMAP/Exchange email system. Combined with depth of content, data, and settings moved, SkyKick offers one of the most comprehensive migration solutions on the market.
Our Server Sync and SkyKick Outlook Assistant products work together to move customer data and settings seamlessly. Please refer to the chart to see how we move different data types.
We don’t utilize DirSync integration when performing the migration. If you require DirSync configured permanently for business reasons, we recommend you set it up prior to finalizing your SkyKick migration order.
SkyKick supports migrations from Lotus Notes, GroupWise, or Zimbra on a case-by-case basis. Please call SkyKick to learn more.
SkyKick Server Sync SkyKick Outlook Assistant SkyKick Exchange Assistant
Data / Settings Email Massive Mailboxes (50GB+) Calendar Contacts Alias/Distibution Group Public Folders Public Folder Permissions Shared Mailbox Tasks Journal Outlook Profile Additional PSTs Address Autocomplete Categories Flags Signature Block Mail/Calendar Permissions Rules SBS 2003-2011 2003-2013Exchange Google POP3 IMAP
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Product Overview
2013 Microsoft Partner of the Year Cloud Start-Up: Developed Markets
WINNER
Ingram Micro Services Sales team: 800-705-7057 (option 5)
