DIVISION HUMAN RESOURCES
DEPARTMENT HUMAN RESOURCES
LOCATION CAMBERWELL
REPORTS TO General Manager Human Resources
SUPERVISES 0.6 EFT (new role) Internal Communications Coordinator
PRIMARY OBJECTIVE OF DIVISION
Baptcare seeks to deliver Christian care to those in need. It employs 1300 people to work together to achieve this and a large number of volunteers who add significant additional value to Baptcare’s service delivery. The Human Resource Division works in partnership with Baptcare management and staff to contribute to organisational performance and employee engagement through: enabling the organisation to function effectively and efficiently through sourcing, developing, rewarding and retaining competent staff: enhancing the organisation’s performance through assisting management and staff to become superior performers and, when significant change is required, transforming the organisation in the achievement of new directions and goals.
PRIMARY OBJECTIVE OF POSITION
The Organisational Change and Development Manager will play a key role in helping projects (change and organisational development intitiaves) meet business, schedule and budget objectives. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles, organisational improvement and development and organization structures. The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement. The Organisational Change and Development Manager will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in Baptcare to ensure business results are achieved.
PERSON SPECIFICATION QUALIFICATIONS Essential
Tertiary qualifications in a human resources or business related field
Desirable
Post Graduate qualifications in management or business or health related qualification
PROSCI or Kotter change management certification would be highly regarded.
ATTRIBUTES, APTITUDES AND COMPETENCIES Essential
Excellent written, verbal and interpersonal communication skills;
Demonstrated negotiation and stakeholder engagement experience
Team building facilitation capabilities
Continuous improvement perspective
Well developed consulting and problem solving skills
Financial management and reporting skills
Policy development, implementation and interpretation skills
Effective conflict resolution skills, particularly with diverse cultural and linguistically diverse backgrounds
EXPERIENCE Essential
Business Systems/IT organisational change management specific experience.
Strong Organisational Change Management practitioner consulting experience.
Ability to develop consulting service offers, pipeline development and delivery assurance
Proven ability to engage with Executive and Senior Management.
Desire and ability to contribute to the development of the Change Management Office
Superior workshop facilitation and communication skills. Desirable
Previous employment experience in the health/aged care, not for profit, community services sector.
ORGANISATIONAL ENVIRONMENT
Baptcare’s Vision: Caring communities for all.
Baptcare’s Mission: Excellence in Christian care for Individuals, Families and the Community.
Baptcare is guided and motivated to achieve its Mission by Christian values. Our most precious values are found in Jesus’ teachings called:
The Parable of the Good Samaritan (Luke 10:25-37)
The Parable of the Workers in the Vineyard (Matthew 20:1-16) The Parable of the Talents (Matthew 25:14-30).
Parables are stories Jesus told as illustrations of His teaching. The stories above teach us about:
Truly caring for others
Working together, and
Leaving a legacy – balancing responsibility, creativity and risk-taking.
Baptcare’s core values are: 1. Respect:
We value the inherent dignity and equality of all people regardless of their circumstances.
2. Justice:
We value equality of opportunity and consistency of outcome for all.
3. Commitment:
Key Services
Baptcare is an agency of the Baptist Union of Victoria. Baptcare operates independently of, but in conjunction with, the congregations of Baptist Churches in Victoria and Tasmania. Baptcare provides charitable and welfare services in a number of key areas:
Residential Aged Care provides Non-acute care for 650 aged and frail-aged persons in seven aged care
facilities (four in metropolitan Melbourne, two in regional Victoria - Kerang and Morwell, and one facility in Devonport).
Independent Living Units provide management of 420 aged and community residential places at seven
locations (four in metropolitan Melbourne, two in regional Victoria - Kerang and Wangaratta, and one in Devonport).
Community Aged Care provides Community Aged Care Packages and Extended Aged Care at Home Packages
(1156 in total), Domiciliary Nursing, four Day Therapy Centres, three Day Centres and overnight respite care throughout Victoria and Devonport).
Family, Youth and Children’s Programs: These include family and disability support programs in the Western
Metropolitan Region of Melbourne and Bendigo, and Family Support services in the North and South-West of Tasmania.
Sanctuary Project provides supported accommodation to male asylum seekers. Collaborating and
consulting with agencies seeking accommodation for asylum seekers at risk of homelessness and poverty, the project provides essential supported housing to some of the most marginalized and destitute people in the Victorian community.
Community Ministries provides resources, including financial grants, to assist local congregations to
engage with disadvantage and identified need in their local communities.
Pastoral Care team provides pastoral care support at each of our aged care facilities, family services,
and in a growing number of areas in which we provide care in the community.
Reporting Relationships
The Organisational Change and Development Manager reports to the General Manager Human Resources but will assist all members of the Human Resources team as required.
Performance Management
An annual appraisal will be conducted.
OTHER RELEVANT INFORMATION
POSITION DETAILS
Key Result Area Expected Outcomes Performance Indicators
1. Undertake Change Management office project planning
Change project plans completed Consult with key project sponsors
and
Sponsor satisfaction with change plans Business readiness for change
Project and change plans are
communicated and updated as required. 2. Manage the change
management office
Own and maintain the change
templates
Lead and implement change
projects
Change templates kept up to date Sharepoint usage maximised
85% Stakeholder satisfaction with
change implementation
The change management office is
managed successfully 3. Undertake team
building and communication
Undertake team building initiatives
as required;
Key change milestones are
communicated effectively.
Team building initiatives are delivered Internal communication tools are
developed and implemented.
Regular site visits are undertaken.
4. Lead training Undertake the coordination or
delivery of training as it relates to key change projects
80% Training satisfaction 85% Training uptake.
5. Coach change
sponsors Internal change sponsors are confident to lead projects
Change sponsors are regularly
delivering the right key messages
85% change sponsor satisfaction Key communication messages are
delivered effectively and in a timely manner.
6. Lead the change process
Lead the Enterprise Resource
Management, merger and acquisition and internal growth change initiatives.
Change projects are successfully
implemented.
Stakeholder satisfaction.
7. Undertake organisational
development initiatives and other projects as required
Work with the GM HR to manage
and lead internal Leadership Conferences
Work with the GM HR to
successfully implement the leadership capability framework, 360 degree feedback and coaching program.
Organisational development
projects are undertaken as required.
Leadership and staff conferences are
used as a key internal communication tools.
85% Stakeholder satisfaction.
Organisational projects are planned and
Key Result Area Expected Outcomes Performance Indicators
8. Continuous
Improvement Maintains continuous personal and professional development during life of tenure through: journal-reading, attendance at professional development sessions, industry discussion groups and
management courses.
Demonstrated application of
contemporary, best practice technical, managerial and leadership skills and knowledge to Baptcare formal and informal systems
9. Ethical Decision
Making Baptcare Mission & Values inform all decisions Demonstrate decisions are based on Baptcare Mission & Values
DECLARATION
My position description has been explained in detail and I understand and accept the responsibilities and authority as outlined.
Name:……….……….. Baptcare representative:……….………. Please Print Please Print
Signature:………..……..…… Signature:………. Date: ….../……../……. Date: ….../……../……
