Founded in 1992, we currently have over 120 Case Managers and Therapists throughout the UK and are able to offer a nationwide service. As one of the UK’s leading case management companies, we have great expertise working with children and are able to provide a comprehensive case management and rehabilitation service.
Our team of Case Managers are all professional, paediatric specialists and include occupational therapists, physiotherapists, nurses and social workers. Over half of our case management team have in excess of 5 years’
experience and all are members of BABICM (over a third of those being ‘advanced’ members) and CMSUK.
Our holistic approach to Case Management enables us to provide a complete package of services. Our Case Managers will consider all the needs of the child, providing risk assessments, goals and advocacy as part of our inclusive approach.
Our aim is to offer a quality service that you can trust. We pride ourselves on giving honest advice and recommendations and will always act in the client’s best interest.
What is Case Management?
Case management is a process devoted to the coordination, rehabilitation, care and support of people with complex, clinical needs. It aims to facilitate their independence and improve their quality of life whilst acknowledging safety issues.
What will a Case Manager Do?
A case manager will assess the needs of a client and their family and identify what is needed to maximize lifestyle and opportunities. A plan is prepared and implemented to create a support package, individually tailored for each client.
The plan will be reviewed, monitored and changed, as required, to ensure that the client’s and their family’s needs are sustained. The case manager will monitor the client’s progress and care, maintain written records and produce reports at regular intervals as determined by the client or their
representatives.
Ensuring a Quality Service
We are fully compliant with the standards required by the Care Quality Commission (CQC). We also have a Training Team who provideinternal training which ensures a high quality service as well as enabling us to recruit and retain top quality professionals and personnel. ILS is a ‘training excellence’ winner.
At our head office in Wilton we have dedicated administration, HR and payroll teams to support the client and case manager.
Our Operations Teams (in Wilton and Leeds) ensure that all of our clinical staff are supported and mentored to enable us to provide a high quality service to our clients.
ILS has been assessing children with complex disabilities and providing clear, concise and comprehensive Case Management reports since 1992.
We were one of the first case management companies to provide Immediate Needs Assessments in accordance with the 2007 Rehabilitation Code. As Case Managers we totally appreciate the importance of getting clients assessed quickly in order to put the interventions in place to facilitate their recovery and allow them, with appropriate rehabilitation, to reach their optimum occupational performance and regain their quality of life.
What to expect?
When you contact us, we will, usually on that day, send you a quote for an assessment and the CV of the Case Manager who is most appropriate for you and your client. Once authorised, we will liaise with the client and/or family within 2 working days and the face-to-face assessment visit will usually happen within 14 days, subject to the client’s availability. The report is sent out within 10 working days of the visit unless it is required more urgently.
Once a report is completed and we have instruction to commence input from the fund-holder, we can start our intervention immediately. ILS does not operate a waiting list.
The report will include the following:
• Current client details, medical and health issues • Client’s social and domestic situation
• Current support client receives and agencies involved
• Physical restrictions caused by the injury and the impact on daily life • Cognitive and behavioural issues and the impact on daily life
• Identification of case management and rehabilitation needs • Recommendations for intervention and rehabilitation • Detailed estimate of case management costs
• Costs of specific rehabilitation and treatment where this is known at the assessment stage. NB it may be necessary for the case manager to recommend that an assessment be done by an appropriate specialist to gain more specific costs.
Unlike most case management companies, ILS has a large, dedicated HR team who manage all recruitment and employment issues on behalf of our clients. Employing and retaining staff can be complex and difficult especially if you have never done it before.
Our HR Team work alongside the Case Manager and will guide and support new employers through the employment minefield and management of support staff and care teams on behalf of the client. We have expertise in recruiting and managing 24-hour care teams for the more complex cases. The HR Officers at ILS have vast amounts of experience and have recruited several hundred carers, and currently manage almost 500 carers, on behalf of our clients.
Our HR Officers are all CIPD (Chartered Institute of Personnel &
Development) qualified and have on-going training to keep them up-to-date with employment legislation. They also have access to a 24-hour employment law advice line. In addition to this, we have a team of qualified HR
Administrators supporting the officers and clients.
The Team will provide a complete ‘employment and recruitment’ package which includes:
• Managing the advertising and the recruiting. • Obtaining references and DBS checks.
• Checking candidates’ eligibility to work in the UK
• Ensuring support staff are trained and supervised in compliance with Care Quality Commission requirements.
• Carers Indemnity Insurance • Payroll service
Our HR Team prepare all the employment contracts and manage any employment issues such as grievances and disciplinary issues, should any arise.
In addition to this, we also provide a complete payroll service.
Our Payroll Controller is a qualified payroll administrator and has on-going training to keep her updated with new legislation and any changes imposed by HMRC.
The payroll team currently provide a payroll service to our clients which includes the processing of monthly payrolls and providing payment
information and necessary reports to fund holders. They also provide a point of contact for payroll queries and deal with all matters relating to PAYE including end-of-year returns.
‘Considering Paid Care Support?’ - Information booklet
We have put together an information booklet to help our clients and their families considering, or preparing to have, outside care or support in their own home. If you would like a copy, please call or email us or visit our website at www.indliv.co.uk
Does Case Management make a difference? A Case History that proves the point….
In order to demonstrate how effective the involvement of a Case
Manager can be, we have included a case history to provide an insight into what happened, what we did and what the outcome was for our client. The result was extremely positive and proves quite clearly that the intervention of a Case Manager, and other professionals and support staff, can make an enormous difference to the clients life, their well-being and their future.
Our Client with Cerebral Palsy - a 5 year success story
When we first met the family they had moved from their small terraced property into a larger property which needed adapting to suit the needs of their 3 year old son. They had no help with caring for their son and were exhausted, enduring many sleepless nights.
What we did:
• Worked with the architect and family to build-on a ground floor bedroom and wheelchair accessible bathroom
• Found and arranged for the family to move to rented accommodation while the building work took place.
• Assessed and recommended such essentials as bath, bed, hoists, wheelchair, seating & toys.
• Carried out risk assessments.
• Recruited, vetted and trained a 24-hour care team.
• Provided ‘hands on’ paediatric Occupational Therapy for play co-ordination and communication.
• Worked with school staff
The result:
5 years later our client has 2 younger siblings, who all play in the wheelchair friendly garden. The family enjoy regular holidays abroad and at home and since the recruitment of a care team his parents have more time and energy to enjoy their family.
Care Quality Commission
Since 2004 our services have been regulated by the Care Quality Commission (previously the Commission for Social Care Inspectorate or CSCI) and are now monitored against the Health & Social Care Act 2008. The CQC Inspectors have received very positive feedback about the services provided by ILS. Clients interviewed by the Inspectors, considered ILS to be very professional. They noted that ILS has a well trained and competent workforce and that there are good supervision and support systems in place, which have resulted in skilled case managers and care workers who are able to meet the individual needs of the people who use the service.
Our clients have an extremely wide variety of individual care needs. Of central importance to all of us at ILS is that these are met:
• Safely and effectively
• Holistically - taking into account all factors affecting the life of each individual
• From a person centered perspective, ensuring that our clients wishes are taken into account when care planning
ILS works closely with the CQC to implement effective procedures; to maintain and continually improve the standard of personal care provided to our clients and to develop protocols and procedures regarding personal care. These protocols are being integrated throughout our working practices. A copy of our current CQC report can be found on the Care Quality Commission website www.cqc.org.uk
“I think the staff are excellent, in fact the company is excellent”
“Thank you for a brilliant service”
“ILS provided “support with whatever we threw at them”
“We definitely feel safe with our carers, they are really lovely and we
are so lucky”.
“I cannot speak highly enough of the company.”
“They have been very supportive,”
“They get the right equipment and the right specialists”
“The company has been a life saver. I was finding it difficult to cope
with the demands that my son’s condition brought to the whole
family. I couldn’t see a way forward but the company has given me
my life back.”
“Having the company employed to facilitate care has changed my
life.”
Head Office: 2 Wilton Business Centre, Wilton, Salisbury, SP2 0AH
