Amadeus Reservation and Ticketing

(1)

Amadeus Qatar W.L .L - 1 - Amadeus Reservation & Ticketing ________________________________________________________________________________________

AMADEUS RESERVATION AND TICKETING

Amadeus Basic

Training Manual

(2)

Amadeus Selling Plat Form(AMADEUS VISTA):

Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system

making it easier for you to sell travel, increase your productivity and focus on delivering great

customer service.

Designed using the latest web technology, the intuitive graphical interface enables both new

and expert users to make the most out of the Amadeus system.

Amadeus Vista has been recently renamed Amadeus Selling Platform. All users of version

2.3P200 upwards will see the new name Amadeus Selling Platform in the user interface.

Initiates Amadeus Selling Plat Form

Click on

icon on your desktop to browse Amadeus Selling plat form. If your home page

by default for Amadeus Selling platform it will open automatically otherwise you have to type

amadeusvista.com at address bar.

To launch your current version of Amadeus Selling Platform (Vista), just click on the left side on

LAUNCH AMADEUS SELLING PLATFORM

System initiates Amadeus selling plat form application

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System Response

SIGN-IN IN GRAPHIC MODE:

To sign in to Amadeus, you use a unique code or sign. Your sign is created for you by your local security administrator who can grant attributes to your sign that control the functions you are allowed to use and

e level of security you are permitted to have.

. ou sign in with your sign and a duty code. The duty code is art of the security structure in Amadeus.

Fill boxes with your sign-in information

th

The security administrator may also set your sign so that you have to enter a password when you sign in in this case, after entering your password, y

p

Enter your password in pass ord box

w

Select at least one work area

lick on

icon to sign-in

(4)

System Response

(5)

AND PAGE

SIGN-IN / SIGN-OUT ON COMM

Two type of sign modes use in Amadeus ar : e

1. Sign in to production mode JI 2. Sign in to training mode JJ

Sign-in in to first availa JI2345XY/GS

:

ble area, enter Explanation

JI Sign in transaction code 2345XY Agent sign

/GS Slash followed by the duty code Duty codes in Amadeus are :

nly)

AS Agent sell (travel agents o PR Programmer CE Customer engineer RC Space control

GS General sales agent SU Supervisor PD Pre/post departure agent TR TTY reject agent

or each terminal there are six work areas. When agents

F share a terminal, each agent can work

gent uses a terminal, that Agent can use all six work d F.

n rod ction - JI

independently in a different area. When only one a areas. The areas are identified as A, B, C, D, E, an

Options to Sign-In

i

P

u

il le are : 000AA/GS – amadeus1 JD JB

Sign-in entry to the first a ab a JI 0000AA / GS :

va

Sign-in to work area A JI A 0000AA / GS /B/D/F0000AA / GS Sign-in to multiple areas: JI A

Sign-in to all work area: JI * 0000AA / GS

ign-in with password JI 0

S

Display the status of work areas: Re-display the Sign-in message:

Options to Sign-in Practice Training

Sign-in to Practice Training: JJ0000AA / GS

If you have a PNR displayed in a particular area, the system displays the message PNR Present – please finish or ignore. You must ignore or end transacts the PNR before you can sign out.

ed-in terminals at 120-minute intervals. If you have not performed a he last 120 minutes, the terminal is automatically signed out.

The Amadeus system scans all sign transaction on your terminal within t

Options to Sign-out – JO

e rea:

Sign-out of the current activ a JO

ign-out of the specific area: JO B S

Sign-out of multiple work areas, with the same agent: JOA/C/F ign-out of all work areas: JO * S

(6)

ove between Areas

M

:

agent is signed in to the same Terminal, enter our s n. For xamp :

reas JM JX

When you sign in to more than one area, you can move from one to another by entering JM Followed by the work area you want to Move to. For example: JMB

If you want to move to another area where more than one JM and the last two letters of y ig e le JMXY

Options to Move the work a

–

/

ove to a specific work area: JM B

JM AA uspend a work area temporarily: JS

Sign in to another work area: JX C

M

Move to a work area by agent Sign: S

To display Status of the work areas of Sign-In, Enter: JD

System Response:

5897400E DOHQR2900 PSEUDO CITY : AGY AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAME B-IN TRN AA/SU.EN 24 SIGNED A-OUT 02M PRD AA/SU.EN 24 SIGNED C NOT SIGNED D NOT SIGNED E NOT SIGNED F NOT SIGNED

Expla an tion

5897400E Terminal number

DOHQR2900 Office id

AGY Pseudo city code as a travel agency

TM Time since last transaction in this area

MOD Mode- PRD for production, or TRN for practice training SG Last two characters of agent sign

DT Duty code LG Language code

TIME System time display (24:24hr clock)(12:12hr clock) QCAT Queue category used for agent sign sorting

ACT Active queue Q Active category Status Status of Sign-in

Name Name of the first passenger entered in the PNR. (This may be Different from the first passenger name displayed in the PNR)

(7)

OFFICE PROFILE -

PV

Every Amadeus terminal is associated to an office id. The office id is structured as follows:

an tion:

DOHQR2900 Expl a

H

DO City or airport code for terminal location

QR Corporate code for airline, travel agency, hotel, car, etc… 2 Corporate qualifier code as travel agency

0 - System user airlines 6 - Tour provider 1 - Participating airlines 7 - Surface provider 2,3- Travel agencies 8 - Other provider 4 - Hotel provider 9 - Wholesaler 5 - Car provider

900 Office number

The office profile is the security record which controls many functional feat profile record is attached to each existing office id. M

ures at office level. An office any transactions check the office Profile for security profile, enter

o display the office profile for another office, enter:

(Office Id) or PV / 65209896 (IATA Number)

ANC”

field of the office profile indicates the office has CIP`s to issue tickets as net

emittance.

reasons. To display your own office : PV T

PV / DOHQR2120

“

(8)

Exercise

No

) How do you Sign- in production Area

B/D

and

F

?

te:

Verify that you are not signed to any area

1 2) How do you Move to Area

D

?

3) Display Your Work status, which area is in first place?

4) Write down your office ID

(Training Room).

5) What is your Terminal Address

(Training Room)

?

6) Which duty code are you working with?

7) How do you re-display the daily Sign-in message?

(9)

) What is the Telephone Number for office

DOHQR2120

?

9 0) How do you Sign-in Practice Training in the first available area?

1 11) How do you Sign-Out From current work area?

12) How do you Sign-in production for all the areas?

3) How do you Sing-out from Area

E

?

1

(10)

nswers & Suggested Entries

A

nnnn

aa

/SU (

nnnn

= Numeric,

aa

= Alphabets)

SU

=Supervisor or

GS

=General Sales Agent)

nnnn

aa

/ SU (

nnnn

= 4 Numeric ,

aa

= 2 Alphabets)

JJ0001AA/SU

nnnn

= 4 Numeric,

aa

= 2 Alphabets)

JI

*

0001AA/SU

14) JO*

1) JIB/D/F

2) JMD

3) JD – Area B is first place

4) PV – DOHQR2900

5) JD (

58 …….)

6) JD (

7) JB

8) City Code + Corporate Code + Corporate Qualifier + Office Number

9) PV/DOHQR2120 (

PHO

=Field of the Profile)

10) JJ

11) JO

12) JI

*

nnnnaa/SU (

13) JOE

(11)

AMADEUS HELP

Online help contains a detailed description of all the entries that can be used in the Amadeus centra system. Online help is intended to provide you with the most up to-date support in the use of The Amadeus central system. The information it contains is immediately updated as soon as functional enhancement is made to the system. You can

l

display help Information any time, even before you sign in

to the system, by entering: HELP or HE

You can also access help in the following ways: - By Subject index

- By Transaction code - By Quick path

The main subject index provides quick paths to various subjects. For example, the fares subject Contains s dealing with various aspects of fares. To access the index for the "Fares” Subject, enter:

t subject, and how to get to each page. For

s adeus system. To request help for A

ction code)

al index, or within

Path re:

T

ppens, you can Display

ation in a help page usually begins with an example of the basic entry

them.

or example, to move to the section starting on line 106, enter:

MS

106

over 20 page HE FARES

The index provides a list of all the pages contained in tha Example, to go to the introduction Page, enter: GP INT

You can display help on ever trany action code used in the Am Transaction, enter: HE (transa

For example: HE FQD

To access help pages, you have a choice of quick path entries, which all begin with: HE You can find some of these quick paths listed in the main help index, or in the alphabetic a page. For example the quick s that can be used to access help on ticketing a HE TICKETING

HE TICKE HE TIC

If you make a mistake in an entry, the system displays an error message. If this ha online help for the transaction Code that you entered incorrectly by entering: HE/

If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction code used in the Entry. The inform

you can use for that application.

A table of contents follows which lists the sections in the page and indicates how to display

F

Options for Help Pages – HE

Help on Help : HE HE

Help on a specific transaction : HE NM

Help on a specific topic: HE PNR NAME

sks:

ist of updates to online help: HE UPDATES

Step-by-step instruction for common ta HE STEPS Help on the last transaction entered: HE/

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AMADEUS INFORMATION SYSTEM - AIS

AIS is a central source of reference information available to all Amadeus users. Some parts of AIS are

Amadeus. If you are working in

ort commands called quick paths. For GG AIR QR

o display main index of AIS topic enter: GG AIS updated by Amadeus, others by External providers.

You can display AIS pages at any time, even when you are not signed into Amadeus, you can display AIS and then return to your previous activity. You can move to the page you want to display by using special sh example, to access the Qatar Airways page enters:

T

Options to Display Amadeus Information Pages

Display AIS INDEX: GG AIS

Airline in Amadeus: Access Level: GG PCAL ACC Airline in Amadeus: Function Levels: GG PCAL FUN List of carriers with origin country: GG PCAL AIR

NYC :

:

A formation on Amadeus Input & Output codes: GG CODE Amadeus functions supported by a specific airline: GG PCA LH List of airline having their own AIS pages: GG AIR AIS Information provided by a specific airline: GG AIR QR Airline's city information: GG AIR LH Information about Amadeus Cars: GG CAR Information on a specific car company GG CAR ZI Information about Amadeus Hotels: GG HTL Information on a specific hotel chain: GG HTL SI Product announcements in Amadeus: GG NEWS Weather forecast for a specific city GG WEA JNB Information on specific Airport: GG APT CDG Information on a specific country: GG COU QA Information from a specific Amadeus ACO: GG AMA Q In

(13)

Exercise

) What is the category, the subject and the page in following transaction:

GAIREKBAGS

?

1 G

2) On the day of your departure, can you leave your suitcase at the airport for a few

hours and go to Nice

(NCE)

city by bus?

3) What is the weather like in Tokyo

(TYO)

for this week?

4) What is the entry to find out Participating carrier in Amadeus, for example

ulf Air

(GF)

?

G

5) What is the entry to find out Amadeus Qatar

(QA

) AIS pages?

(14)

Answers & Suggested Entries

1)

ction Code

y

the Facilities

rtation

) GGAMAQA

) DC

Country Name

or

GGCOUA (A=

First Letter of country Name

)

GG -

Transa

AIR -

Categor

EK –

Subject

BAGS –

Page

2) GGAPTNCE

GP4 for check

GP5 for check Surface Transpo

3) GGWEATYO

4) GGPCAGF

5

(15)

ENCODING AND DECODING

Amadeus uses codes to represent locations, companies, and equipment in the entries you use in

Amadeus and the displays that are Returned to you .Therefore you need to be able to interpret the Codes you see and use.

The encode and decode transactions allow you to:

1- Display the code for a full name that you enter 2- Display the full name for a code that you enter 3- In some cases, display a full list of codes

You can encode and decode:

Locations (Countries, Cities, States) Companies (Airlines, Cars, Hotels, Rail) Equipment (Cars, Aircraft)

To Encode an IATA Name: DAN (IATA Name)

Code)

Examples: DAN London

DAN Heathrow To Decode an IATA Code: DAC (IATA

Examples: DAC LON

DAC LHR With 'DAN' (but not 'DAC') you can restrict the display by: 1- Country code or country / state code.

2- Location type, as defined in the legend on DAN displays (A:ARPT B:BUS C:CITY, Etc)

Options to Find Encode and Decode

Encode for Location: DAN RIYADH Encode/Decode a country: DC QATAR

Encode/Decode a state: DNS WASHINGTON

IOTT

:

GO/N ocation start with letter ‘’A’’ in a country DAN A /FR

Encode/Decode an airline: DNA EMIRATES Encode/Decode an aircraft: DNE 747

Encode/Decode a Hotel: DNH MARR

Encode/Decode a car company: DNC AVIS Decode City/Airport from three letters code: DAC LAX List all Airports for City: DB NYC Decode an airline 2 letter code DNA GF Decode an airline number: DNA 072 List the states for a country: DNS US Nearest Ten Airports DAN CHICA L

(16)

CONVERSION

You can add, multiply, subtract, and divide, as follows: To Do This Symbol Example Add ; DF120;25 Subtract - DF30-20 Multiply * DF30*3 Divide / DF20/2

You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or

subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10 You can use the DD transaction as: A calendar: To display days of the week, dates, and the number of days between different dates.

A clock: To display the time at different locations, time differences, and elapsed Flight times. To display the day of the week for a specific date in the current year, enter, for example: DD31DEC

se: System respon ON31DEC07 M

To display the day of the week for a specific date in another year, specify the year, enter: DD 02FEB 05 se

System respon :

ED02FEB05 W

To display the system date, enter: DD System response:

System Time is 0946/0946A on THU15MAR07

You can display the following times: 1- The current time for anywhere in the world 2- The time difference between any two locations 3- The time in one city relative to another 4- The elapsed flying time between two cities

Current time in another city and difference between that city and your own, enter: DD LON Time in another city compared to a specified time to another city, enter: DDLON1800/NYC To display the elapsed flying time between two cities, enter for example: DDPAR1335/LAX1720

tion: Explana

DD Transaction code PAR Code for city of departure 1335 Departure time

/ Separator

LAX Code for city of arrival 1720 Arrival time

(17)

or a specific city, enter, for example: DD SYD To display the date f

System response:

SYD Time Is 2049/ 849P on FRI16MAR07 SYD is 10HRS 00MIN Later

To display a date a specified number of days after a given date, enter, for example: DD25JAN/30 ystem response

S :

SAT24FEB07

To display a date a specified number of days before a given date, enter, for example: DD25FEB/- 30 ystem response

S :

FRI26JAN07

You can combine the last two entry types to calculate a series of dates before and/or after the Specified n r: DD18FEB/-7/7/30

date. For example, e te ystem response: S

SUN11FEB06/SUN25NOV06/TUE20MAR06

To display the number of days between two dates, enter, for example: DD14JUL/25DEC ponse: ystem res S 164

Options

Calculate Percentage: DF 950 P 10 een tw Citie : N umber of Days before Date: DD12DEC/-14 ay of the week for the Date: DD25DEC Calculate time Difference betw o s DD PAR/NYC

Time for Specific City: DD SYD

Compare Two Cities Time: DDNYC1800/LO

Number of Days after Date: DD12DEC/27 N

(18)

Exercise

) How many cities in the World are called

London

?

1 2) How many cities in the world are having an airport called

London

?

3) How many Airports in London

(LON)

city?

4) Display all cities having an airport and called

Paris

in the USA?

If you want to go to

Washington

DC

i

5)

n the US, which code are you going to use to

request a flight availability display?

6) If you want to go to Antibes, in which airport do you need to land?

7) What is the local currency code for South Africa?

8) What is the name of the state

SK

in Canada?

(19)

nswers & Suggested Entries

A

NDON/S (

Total

8)

al

2)

6)

loset Airport

)

) DNAB2 ( Belavia)

Than

GGPCALAIRB (Belarus

is

Country

)

1) DAN LONDON

and

DAN LO

2) DAN LONDON/A (

Tot

3) DAC LON (

Total

4) DAN PARIS/US

5) DAN WASHINGTON (WAS =

City Code

)

6) DAN ANTIBES

Than

DAN ANTIBES/S (Nice

is

C

7) DC SOUTH AFRICA (ZAR

is South Africa Rand)

8) DNS CA

SK

(2Letter Country Code & 2 Letter State Code)

(20)

xercise

E

) If Fare of

QAR 950.00

includes a

10%

tax, what is the base fare amount?

1 ) On which day of the week falls your Birthday this year?

2 Your customer is flying on

Dcember15

)

ue the ticket at least

10 days in advance and fare allows a maximum stay of

45 days. Before which date do

you need to issue the ticket and book the Return flight?

3

TH

. You need to iss

4) When it is

18h00

in Tokyo

(TYO)

, what time is it in Miami

(MIA)

, what is the time

difference between both cities?

) If you rent a car in the

US

, the maximum speed authorized on a motorway is

55 Miles

an hour. How many kilometers an hour is this?

5 ) In France, in May, the Temperature is around

20 degrees Celsius. To how many

Fahrenheit does this corresponds?

(21)

nswers & Suggested Entries

A

mmm

=3 Alphabets of Month)

0/

MIA

6) DK

CF

20 1) DF 950

P

10 2) DD dd

mmm

(

dd

= 2 Numeric Date,

3) DD

15DEC

/-10/

45 4) DD

TYO

180 5) DK

MK

55

(22)

AMADEUS AIR

Amadeus Air provides airline Schedule and availability information for flight that have seats available ale. Availa

for bility and schedule displays contain flights for airlines that have a sales agreement with madeus.

madeus:

s

A

Airlines can have the following access levels with A

/

Amadeus acces

: both Amadeus access update and Amadeus access sell.

Amadeus Access Update

:

: provides real-time schedule updates and, when Numeric

is supported, last Availability from Amadeus principal displays.

Availability'

.

Amadeus Access Sell: fully secured sale (HK) for each seat.

ccess

*

Direct A

: real-time link to airline system to display accurate availability

Blank)

Standard Access

(

: flight availability and schedules updated weekly. Message sent to

irline at end of transaction.

(23)

AVAILABILITY:

An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you

se to request the display. u

SCHEDULE:

An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airl And up to 3 days in the past are stored in the

ines) system. Flights in the past are shown in an availability

edule (SN) display. To request A different display without availability status Codes.

Transaction code for a neutral availability (AN) or neutral sch type of display, replace AN or SN with any of the following:

AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time

BY NEUTRAL DISPLAY:

A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify. If you do not specify A time, the display includes flights departing up to one hour before The current time (for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).

BY DEPARTURE TIME DISPLAY:

A display by departure time (AD or SD) shows flights in order of departure and starts with flights departing up to one hour before the time you specify. If you do not specify a time, the display starts with flights departing up to one hour before the current time (for the current date) or flights departing from 0000 (mid night) on the day of departure (for a future date).

BY ARRIVAL TIME DISPLAY

:

A display by arrival time (AA or SA) shows flights in order of arrival and starts with flights arriving up To one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up one hour before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of

rrival (for a future date). a

(24)

BY ELAPSED TRAVEL TIME DISPLAY:

A display by elapsed travel time (AE or SE) shows flights in the order determined by the following

calculation: the actual elapsed flight Time (including stopover and connecting time) plus the time between the departure time you specify and the actual departure time of the flight. For example: Assuming you specify a departure time of 1600, the following table shows the order in which four flights would appear on

e availability or schedule display.

---- -- ----

--th

- - ---

--- --- -- --- ---

! Flight ! Elapsed ! Elapsed time ! Display !

! Departs ! Flight time ! From 1600 ! Order !

--------------- ! 1630 ! 5hrs 45min ! 6hrs 15min ! Second !

! 1700 ! 5hrs ! 6hrs ! First !

! 1800 ! 4hrs 30min ! 6hrs 30min ! Third !

! 1900 ! 4hrs ! 7hrs ! Fourth !

---

The order of flights described below applies to all types of availability and schedule display for European Union regulations except USA.

1. Non-stop flights, by departure time (earliest to latest) 2. Direct flights, by elapsed flight time (shortest to longest) 3. Flights with an equipment change en route and connections by elapsed flight time

Two and three segment connections, online connections, and interline connections are not sorted. uropean Union regulations apply in most Amadeus market except the US ACO.

PTIONS:

E

O

To request an availability or schedule disp yla

For One-way routing, enter for example: AN 11JUL DOHDXB SN 11JUL DOHDXB

For Specific Time, Enter for Example: AN 11JUL DOHDXB 0900 SN 11JUL DOHDXB 0900

For Specific Carrier, Enter for Example AN 11JUL DOHDXB / AQR SN 11JUL DOHDXB / A QR

For Specific Class, Enter for Example: AN 11JUL DOHDXB / C F SN 11JUL DOHDXB / C F

For Specific Cabin, Enter for Example: AN 11JUL DOHDXB / K F SN 11JUL DOHDXB / K F

For Specific Transit point (Via), Enter for Example: AN 11JUL DOHDXB / XAUH

ption combination

SN 11JUL DOHDXB / X AUH

One or more than one o , Enter fo

SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

r Example:

(25)

Direct Access

Direct access provides you with direct access to the reservation systems of major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between Amadeus and the airline inventory system for 3-minutes only. When you know that the airline h

time (AD) Transaction code. Enter, for example:

of airline required. For xample EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4

se

as a direct access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code.

You can only use the availability-by-departure 1EKAD12SEPDOHDXB

or

Display Amadeus availability and apply change entry for specific line number e

System Respon

:

21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777 V9 T9 H9 S9 22 EK844 F9 Y9 B9 Q9 K9 V9 T9 H9 S9 DOH DXB 1300 1300 0 777 Direct Access Availability Starts with Line 21

entries are used to request additional displays within the same period of availability or schedule

Scrolling display.

MD or MB Moves To A Subsequent Screen MU or MT Moves To A Preceding Screen

MD Move Down

MB Move Bottom

MU Move Up

MT Move Top

MN Moves Next Day

MY Moves Previous Day

MPAN Redisplay Last Availability cleared Screen MPSN Redisplay Last Schedule Cleared Screen

Modifications to a current display can be made by entering the transaction code for change – AC (availability change) or SC (schedule change) combined with the new information for the area to be

a single transaction, uenc

modified. Multiple changes can be combined in

If they are entered in the following seq e:

Date Period AC 15JUN or SC 15JUN Only Origin City AC MUC or SC MUC Only Destination City AC //MIL or SC//MIL

City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or SC /AEK

After 2 Days AC 2 or SC 2 Before 3 Days AC -3 or SC -3

(26)

TIMETABLE

Timetable displays can be requested using the following transaction codes:

TA By Arrival Time Order TD By Departure Time Order TE By Elapsed Time Order TN By Neutral Order

Options:

Weekly timetable TNDOHCAS

Weekly timetable from specific date TN01JULDOHCAS eekly timetable for specific carrier TNDOHCAS/AQR W

FLIGHT INFORMATION:

FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available

FLIFO e system displays an error message telling you that flight

ability,

r, for example: DO QR620 r for example: DO QR620/12JUL

in FLIFO is provided to Amadeus by the airline.

Flight information is available for airlines that have a sales agreement with Amadeus. If you request for a flight operated by another Airline, th

information is not available.

You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Avail or Schedule displays. This entry is used to display the latest known operational details of the flight. To request flight information for a specific flight today, ente

For a specific date, ente

Options:

From availability / schedule displaye : d DO2

y Flight Information DOBA124/12JAN

From PNR segment: DO2

(27)

EXERCISE

) What are the two main differences between an availability display and a schedule

display?

1 ) What is the entry to display all Non-participating carriers between Chicago

(CHI)

and

Detroit

(DTT)

on December

12

th

?

2 ) The flights in Amadeus display are always ranked in a specific order For European

Union Display. What is it?

3 ) How long does it take before you loose the link with an airline's own system after

having requested a Direct Access display?

4 5) Where can you find information about the frequency of flights for a given city pair?

6) Giv

sts:

) Change

AN

display to request

GF

flights only.

) Change

AN

display to request

Return

Flight 3 Days later

e the Amadeus short-cut entry to perform the following reque

(a

(b

7)

W

here can we find information about the type of meal served by Class of service?

8 Where? Which other

k at to find out the access levels supported by

GF

?

1 GF 531 F7 A7 J7 C7 Y7 H7 K7 / DOH BAH 0900 0940 0.320 0:40 M7 L7 Q7 V7 X7

) Do you see last-seat availability on the display shown below?

screen would you loo

(28)

Answers & Suggested Entries

In a Schedule display you find fully b

1)

ooked flight and classes you can also find

eement with Amadeus if you specify option/AXX (XX= airline

of your entry.

AYY

3)

llow protocol to protocol link

)

le Display (

TN

)

8) Yes, There is a

“/ ”

before the departure city.

The other Screen get the information about the GF level of access is (

GGPCAGF

)

Airline with no sales agr

code) or /AYY in the end

2) SN12DECCHIDTT/

To comply with

Non-Stop Flights

Direct Flights

Connections Flights

4) 3 Minutes (

Airline inventory a

5) In a Time Tab

6) (a) AC/A

GF

(b) ACR3

(29)

PASSENGER NAME RECORD (PNR)

A passenger name record (PNR) contains the details of a passenger's reservation, and other information a collection of information items called elements. A PNR an contain a maximum of 999 elements but it must contain the following five mandatory elements:

related to passenger’s trip. Each PNR consists of c

- Name element a passenger name

- Itinerary element a booking for a flight or other service

- Contact element a telephone number, or contact information for the person making the booking

- Ticketing element an indication of the arrangements for issuing a ticket for the Booking - Received from element The Name of the person who has mad the booking

After you have entered the five mandatory elements, you can use an end transaction entry to file the cord in The Amadeus central system. When a PNR is filed in the system, it is assigned a six- character ode called a record locator which you can use to retrieve The PNR

re c

NAME:

The Name Entry Is Used:

- To Insert Names for Individual Passengers into A PNR during Creation - To Add Individual Name Elements for a Group

At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.

1 - Single Passenger

To enter a name element for a single passenger, you enter the transaction code NM followed by followed ger's surname, a slash, and the given name or initial. You can also add a title, preceded by a

MR by the passen space. NM1ALNASSAR/JAFFER

esponse:

R

1. ALNASSAR/JAFFER MR

Note: The surname must contain a minimum of two characters and can contain up to 59

ode per passenger. The exceptions are the infant and id codes, hich you can combine with other type codes. You enter the passenger type code between parentheses

mediately after the first name or title.

Characters. The system uses the passenger type codes for fare pricing and to create OSI or SSR elements that identify the status of certain passengers.

In general, you can enter only one type c w

(30)

or child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter generates an SSR element to inform the airline that the passenger is a child and is to be

ALEMADI/YASIN(CHD/01JAN03) Here is an Example Entry: NM1JONES/TOM(YTH)

The passenger type code YTH indicates that the passenger is a youth. F

CHD, the system

treated accordingly, enter, For example: NM1

Response:

1. ALEMADI/YASIN(CHD/01JAN03)

2

SSR CHLD LH HK1 01JAN03

Multiple Passengers with Same Surname:

nter NM followed by the number of passengers sharing the surname, followed by a slash and the given of each Passenger, with each passenger separated by a slash.

esponse:

If several passengers with the same surname are travelling together, then you only need to enter the surname once. This is useful for Family parties, etc.

E

name and title

For example, enter: NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS

R

3.ALNASSAR/NOORA MISS 1.ALNASSAR/JAFFER MR 2.ALNASSAR/MARIYUM MRS

Multiple Passengers with Different Surnames:

ultiple surnames, with the individual passenger name for each, can be entered in a single entry. The y or we can enter multiple surnames with using; in the end of every title.

ntry: M

transaction code NM is required only at the beginning of the entr

E NM1ALSAAD/BADER MR1ALNASSAR/JAFFER MR or

ER MR NM1ALSAAD/BADER MR;NM1ALNASSAR/JAFF

Response:

1.ALNASSAR/JAFFER MR 2.ALSAAD/BADER MR

Passenger with Infant:

adult passenger. with the accompanying adult passenger.

- Inf

There is a special passenger type code (INF) for infants travelling with an his type code is exceptional as it is entered

T

ant with Same Family Name:

1

Entry: NM1ALEMADI/NOORA MRS(INF/ NASREEN/16JAN08)

esponse

R

:

1.ALEMADI/NOORA MRS(INF/NASREEN/16JAN08)

(31)

2- Infant with Different Family Name

:

Entry: NM1ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16JAN08)

Response

:

1.ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16JAN08)

3 SSR INFT QR NN1 ALNASSAR/NASREEN 16JAN08/S2

Options:

Single Passenger: NM1ALKULAIFI/ALI MR

Multi Passengers, same surname: NM2ALKULAIFI/ALI MR/NORA MRS

Multi Passengers, different Surnam : NM1ALKULAIFI/ALIMR;NM1ALKULAIFI/NORSMRS Child Passenger: NM1ALKULAIFI/JAFFER MR (CHD/16JAN03)

e

fant, same surname as Adult: NM1ALKULAIFI /NORA MRS (INF/NASIR/16JAN08)

ferent surname as Adult: NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JAN08) In

Infant, dif

SELL:

An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary element is called segment. A PNR c

follows the Name, and is number co

an contain up to99 itinerary elements in the PNR, the itinerary element nsecutively.

- Direct sell (long entry)

- Sell from availability (short entry)

Each time you make a sell entry, the system displays the response as an element in the PNR with the appropriate action code for the Airline’s sales agreement with Amadeus.

When you know all the details for a t, you can book a seat using a long entry is also called a direct sell entr . The long sell entry does not refer to an a

specific fligh sell entry. A long sell

y vailability or schedule.

RNN4 SSQR001B10DECDOHLHR4 or SSQR001B10DECDOHLH Explanation:

SS Segment Sell Transaction Code

QR001 Airline Code and Flight Number

B Class of Service

10DEC Departure Date

DOHLHR Origin and Destination Airport Codes 4 or NN4 Number of Seats Requested

(32)

u can make a short Sell segment entry When you have availability or schedule display on your screen, yo

directly from the display.

The availability display below illustrates the short sell Entry:

** AMADEUS AVAILABILITY - AN ** LHR HEATHROW.GB 98 SU 12DEC 0000 ** ** IC/HI/CP ** ** GR8 RATES AT SELECTED LONDON HOTELS **

** ** ALL RATES IN GBP*PER ROOM/PER NIGHT ** >GGHTL6CNEWS

1 QR 005 F6 A5 J9 D9 I0 Y9 B9 /DOH LHR 3 1150 1640 0/332 7:50 L9 Q9 K9 T9 V9 W9 H0

2 QR 001 F9 A9 J9 D9 I0 Y9 B9 /DOH LHR 3 1300 1750 0/332 7:50 L9 Q9 K9 T9 V9 W0 H0

To sell ne F class se o at for QR001, Enter: SS1F2 Explanation:

SS

Segment Sell Transaction Code

1 Number

of

Seats

F

Class

of

Service

2 Availability or Schedule Line Number

Here are some examples of entries you can make when you want to book connecting flight in a different class of service:

n

C class on the second segment and F class for third 1- Book 3 seats in M class on the first segment and C class on the second segment, both segments o line 4 of availability display, Enter: SS3MC4

2- Book 3 seats in M class on the first segment,

segment, all segments on line 4 of an availability Display, Enter: SS3MCF4

CONTACT - AP

A PNR must include a contact element (to indicate where passengers can be contacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be

overed by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact of the transaction code AP, followed by 1-90 characters of free-flow text. For example, r: P DO

c

element consists

ente A H 4667579 – H

Explanation:

AP Contact Transaction Code

DOH City code of the Telephone Number 4667579 Telephone Number

-H Dash, followed by the telephone location indicator

In addition to telephone contact elements, you can enter e-mail contact elements. or e-mail: APE- abc@abc.com

(33)

TICKET ARRANGEMENT:

A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate ers in the PNR. The ticket arrangement element must be before end of transaction is accepted by the system. The

asic entry for ticket arrangement: TKOK

here TK is transaction code for ticket arrangement K

the status of the ticket Issuance for all passeng present in a newly created or retrieved PNR

maximum number of active ticketing arrangement elements for each PNR is 127. B

W

O Tickets have been issued (no queue placement)

TL Ticket time limit is used to request ticket issuance on a specific date and time, and

In your office or in another location. Automatic queue placement to queue 8, Category C1. XL This identifier enables the itinerary to be automatically cancelled when the date

entered in the TK Element is reached. THE system automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time.

RECEIVED FROM:

The received from (RF) element indicates who has instructed you to make or update a reservation. The RF

ion code RF followed by the name of the responsible F element can contain a maximum of 69 characters,

asic Entry for Received From: RF MR ALNASSAR

Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appears in the PNR during the current session and is recorded in PNR history when the PNR is filed at the end of transaction.

The basic received from entry consists of the transact person. You can enter the name in any format. The R including spaces.

B

Explanation:

RF Received from transaction code

(34)

ND TRANSACTION:

E

the five mandatory elements to create a PNR, you must end transaction to the When you have entered

record in the system. To file and close the PNR, enter: ET

System Response:

END OF TRANSACTION COMPLETE - (6- Character Record Locator) To end transaction and redisplay the PNR on your screen, enter: ER

With one entry you can end transaction and change advice codes in the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements.

s

that contain the codes NO, UN, And UC are transferred to the history section of the PNR. In ssociated Elements, such as the FA or FB element, are updated or removed From the PNR as Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In addition, associated elements, such as the FA or FB element, are updated or removed from the PNR a appropriate. Enter: ETK

With one entry you can end transaction and change advice codes, and redisplay the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements.

Elements addition, a

appropriate. Enter: ERK

ote:

N

Please cancel all

‘’HX’’

segments from the Amadeus PNR. If failed to remove

‘’HX’’

segments from the PNR, airline may raised

ADM’S

to travel agency.

IGNORE:

The ignore entry disregards all entries made during the curre ignore entry removes any

nt PNR session. During PNR creation, the record of the PNR from the system. Any entries that are on the screen remain clea ed. B

ystem Response

until the screen is r asic Entry : IG

S

:

-IGNORED- For a newly created PNR -IGNORED-ABC123 For a retrieved PNR

When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen its original form without any modification, enter:

IR

(35)

CANCELING

P ivided in to three categories:

- Name

Elements

NR elements are d

- Flight

Segments

- Other

You make the cancel entry (XE) to move single or multiple active elements from the face of a history. When you cancel an itinerary element, a message is sent to the vendor(Air Line, Car,

PNR to PNR Hotel, etc.). o cancel Element on line 2 , enter: XE 2

cel itinerary entry (XI) to cancel all active itinerary elements of the PNR: XI equest element on the line 6: SX6

T

You make the can You cancel Seat r

RETRIEVAL

The retrieve PNR transaction is used to retrieve and display an active PNR or to redisplay a PNR the current session.

during

y security has responsibility A travel agency can retrieve:

- All PNRS for which the agency or another office defined b - Containing PTAS that it created

- That other offices in the same chain created

Retrieving A PNR by Record Locator

:

etrieve EOS agreement is in place,

Q xplanation:

All agents can r PNRS for which they are responsible, or for which an by entering: RTW4R L4

E

RT Transaction Code W4RQL4 Record Locator

This entry is limited to y for the PNR. For an exact search, enter the full name. : SMI

xplanation:

the office with responsibilit For example RT/ TH/J

E

RT Transaction Code

/SMITH/J Slash followed by name or group name Retrieve PNR For Partial Name or Alphabet, Enter: RT/S Explanation:

T Transaction code R

(36)

Retrieving A PNR from A Name List:

To display a PNR from a list displayed by another retrieval entry, enter: RT2 (2 Is the Reference Number)

A PNR by Flight Number & Name:

To redisplay the list before or after modifying the displayed PNR, enter: RT0

Retrieving

ay a P R by nter: RTQR001/23DEC-ALNASSAR

n:

To Displ N Flight Number and Name, E Explanatio

RT Retriever transaction code QR001 Flight number

/23DEC Slash followed by date

-ALNASSAR Dash followed by passenger name

Retrieving a PNR by Flight:

The PNRS that have been created f allowed to retri

or a specific flight on a specified date. Only the PNRS that you are eve individually appear in the list. To list all PNRS for A flight on a Specific date, enter the r the flight number. For example: LM/BA902/10JUN/LHRFRA

n: date afte Explanatio

LM Transaction Code

/BA902 Slash followed by the airline code and flight number /10JUN Slash followed by the date

LHRFRA Origin and Destination Airport codes

Retrieving A PNR from A Search by Flight Display:

g the transaction code LM followed by the line umber for the PNR in the Display, for example: LM002

o redisplay the search by flight display, enter: LM0 You can retrieve A PNR from A search by flight display usin n

(37)

TEPS TO CREATE A PNR

S

ollowing are the steps to create a PNR.

F

1-Display the Availability (AN/AD/AA/AE):

System Response:

AN15JUNDOHDXB ** AMADEUS AVAILABILITY - AN ** DXB DUBAI.AE 130 FR 15JUN 0000 1 QR 102 F9 P9 A5 Y9 B9 L9 M9 /DOH DXB 1 0050 0255 E0/320 1:05 Q9 K9 H9 V9 T9 W9 2 EK 848 F4 A4 J4 C4 Y4 W4 M4 DOH DXB 1 0345 0545 E0/332 1:00 B4 K4 Q4 H4 L4 T4 V4 3 QR 100 F9 P9 A0 Y9 B9 L9 M9 /DOH DXB 1 0755 1000 E0/320 1:05 Q9 K9 H9 V9 4 EK 842 F4 A4 J4 C4 Y4 W4 M4 DOH DXB 1 0945 1145 E0/332 1:00 B4 K4 Q4 H4 L4 T4 V4

2-Sell the Air Segment/Segments (SS):

Sell the Air segment / segments from the availability display, For Example:

Sell ‘’

3 ’’ seats on ‘’

EK848

’’ (Line Number

2 of availability display) in ‘’

V

’’ class.

Entry: SS

3 V

2

P/DOH1A0980/ R

1 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC

3-Enter the Name / Names (NM):

Single Name: NM1ALNASSAR/KHALIFA MR

ame Family Name for 2 Passengers: NM2ALNASSAR/KHALIFA MR/MARIAM MRS S

Child Name: NM1ALNASSAR/THAMER MR(CHD/01JAN03)

Infant Family Name as Adult: NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JAN08)

Infant Family Name different from Adult: NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JAN08)

RP/DOH1A0980/

1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN08) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN08/S4/P2

(38)

/ APE):

4-Enter the Contact details (AP

elephone contact of passenger:

AP DOH 4667579 B C/O ZAFAR

tact:

AP

(Press ENTER key)

T

Travel Agency Con

E-mail contact:

APE

-

abc@abc.com

RP/DOH1A0980/

1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN08) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN08/S4/P2

8 SSR CHLD LH HK1 01JAN03

5-Ticket Arrangement (TK):

t, No Time Limit:

TKOK

Ticket arrangemen

Ticket arrangement, With Time Limit:

TK TL

10JUN

/1200

RP/DOH1A0980/

1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN08) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN08/S4/P2

9 SSR CHLD LH HK1 01JAN03

6-Received From (RF):

Received from (contact person’s name):

RF KHALIFA

RP/DOH1A0980/ RF KHALIFA

1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN08) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980

8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN08/S4/P2 9 SSR CHLD LH HK1 01JAN03

(39)

7-End Transaction (ET/ER):

End Transaction to save changes:

ET

End Transaction to save changes and redisplay PNR:

ER

System Response:

--- RLR --- RP/DOH1A0980/DOH1A0980 AA/SU 5FEB07/0832Z ZAEYOT DOH1A0980/0001AA/5FEB07

1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN08) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB HK3 0345 0545 15JUN E EK/AKTY6F 5 AP DOH 4667579 B C/O ZAFAR

6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK HN1 ALNASSAR/NOORA 16JAN08/S4/P2

(40)

OTHER SERVICE INFORMATION

An OSI (other service information) element contains special information regarding a passenger or passengers in the PNR that is sent to the airlines that appear in the itinerary. An OSI element is not a

e to ation is to be sent. If the OSI element is for all airlines in the itinerary enter YY as A

n maximum of 127 OSI elements.

service request and does not require confirmation from the airline.

The mandatory items in an OSI entry are the transaction code OS and the two-letter code of the airlin which the inform

common code.

The entry ca contain a maximum of 68 characters. A PNR can contain a Basic Entry: OS QR VIP COMPANY PRESIDENT

Explanation:

OS

Transaction code

QR

Specified airline specified for the OSI message

VIP COMPANY PRESIDENT OSI text

SPECIAL SERVICE REQUEST

An SSR (special service request) is an application to an airline to provide a particular facility for A Passenger or passengers. A special service request is made using an SR entry, which generates an SS element in the PNR and a request messa

R ge to the airline or airlines Concerned. A PNR can contain a

llowed by a four-vegetarian meal, enter: SRVGML

or IATA-Meal Codes Enter: HE MEAL CODE maximum of 127 active SSR elements.

To Create SSR elements for all flight segments in an Amadeus PNR, you enter SR fo character service code. For example request for