Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
STRATEGIC FLEET
MANAGEMENT
STRATEGIC FLEET
STRATEGIC FLEET
MANAGEMENT
MANAGEMENT
Shanghai, China
Shanghai, China
September 4
September 4
-
-
5, 2008
5, 2008
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
1
Course Schedule
Course Schedule
–
–
Day 1
Day 1
Paul/Mark
11:30 – 12:00
Key Trends in Fleet Management
Introductions and Discussion of Course
Objectives
8:30 – 9:00 Paul
Elements of an Effective Fleet Management
Program
9:00 – 10:30 Mark/Paul
Break
10:30 – 10:45
Elements of an Effective Fleet Management
Program (continued)
10:45 – 11:30 Paul/Mark
Lunch
12:00 – 1:00
Computerized Fleet Management Systems
and Analytical Tools
1:00 – 2:30 Mark
Break
2:30 – 2:45
Performance Measurement/ Benchmarking
2:45 – 4:00 Paul
Supplier Management
4:00 – 5:00 Paul
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
2
Course Schedule
Course Schedule
–
–
Day 2
Day 2
Managing Fleet Size, Composition, and
Utilization
8:30 – 9:00
Paul
Fleet Analytics
9:00 – 10:00
Mark
Break
10:00 – 10:15
Determining Optimal Vehicle Replacement
Cycles
10:15 – 11:00
Paul
Alternative Approaches for Financing
Vehicle Acquisitions
11:00 – 11:30
Paul
Developing a Business Case for Fleet
Replacement and Renewal
11:30 – 12:00
Paul
Lunch
12:00 – 1:00
Developing a Fleet Management Business
Plan
1:00 – 2:15
Paul
Break
2:15 – 2:30
Business Plan Group Exercise
2:30 – 3:30
Paul
Fleet Professionalism in China
3:30 – 4:30
Mark
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
3
Keys to the Success of this Course for You
Keys to the Success of this Course for You
z
Think about the relevance of the concepts,
strategies, and techniques presented here to your
organization – no matter how large or small, or how
experienced in or new to the realm of professional
fleet management
z
Think about who in your organization needs to
understand and support the elements of an effective
fleet management program
z
Participate – ask questions, share experiences and
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
ELEMENTS OF AN
ELEMENTS OF AN
EFFECTIVE FLEET
EFFECTIVE FLEET
MANAGEMENT
MANAGEMENT
PROGRAM
PROGRAM
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
5
Fleet Architecture
Fleet Architecture
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6
Business Process Models
Business Process Models
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7
Fleet Management Modeling
Fleet Management Modeling
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
8
Business Logic Investigation
Business Logic Investigation
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9
Transport Decision Environment
Transport Decision Environment
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10
Transport Technology Project Plan
Transport Technology Project Plan
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11
Fleet Lease Systems Architecture
Fleet Lease Systems Architecture
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12
Fleet System Improvement Plan
Fleet System Improvement Plan
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13
Fleet Planning Model Design
Fleet Planning Model Design
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14
Fleet Planning Design
Fleet Planning Design
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15
Vehicle Emissions Reduction
Vehicle Emissions Reduction
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16
Common Misconceptions About Fleet
Common Misconceptions About Fleet
Management
Management
z
Fleet management is not important
z
Fleet management is not complicated
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17
Why is fleet management (thought to be) not
Why is fleet management (thought to be) not
important?
important?
z
The fleet operation often is a cost, not a revenue or profit,
producer
z
Fleet management usually is an internal support (“back
office”) function whose immediate customers are fellow
employees
z
Fleet costs are often small in relative, enterprise-wide
terms, even if large in absolute terms
z
The contribution of the fleet (and, hence, fleet management)
to the fulfillment of enterprise-wide mission(s) often is not
clear or well understood
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
18
Why is fleet management important?
Why is fleet management important?
z
Customer service
z
Customer confidence
z
Organization image
z
Employee productivity
z
Employee efficiency
z
Employee safety
z
Public safety
z
Cost control
z
Regulatory compliance
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
19
What
What
’
’
s so complicated about managing a
s so complicated about managing a
fleet?
fleet?
Fleet management involves performing two
distinct but interdependent types of activities:
z
Asset Management
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20
Vehicle
Assignment
Vehicle
Operation
Vehicle
Utilization
Control
Mechanic
Supervision
Licensing &
Titling
Routing &
Scheduling
Vehicle Maintenance
& Repair
Replacement
Planning
Outsourcing
Mileage
Reimbursement
Accident
Management
Parts
Procurement & Supply
Bulk Fuel
Procurement &
Dispensing
Dispatching
Fuel Card
Management
Vehicle
Acquisition
Motor Pool
Management
Vehicle
Disposal
Operator/Driver
Training
Sound Vehicle
Performance
Asset Management Processes
Asset Management Processes
Vehicle
Specification/
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
21
Business
Planning
Customer
Relationship
Management
Personnel
Management
Sourcing/
Purchasing
Budgeting
Information
Systems
Professional
Certification
Cost Analysis
& Control
Management
Analysis
Performance
Measurement &
Benchmarking
Service Level
Agreements
Management
Reporting
Charge-Back
Rate Development
Performance
Reviews
Risk
Management
Training
Billing &
Collections
Contract
Management
Customer
Surveys
Fund
Management
& Accounting
Sound
Fleet
Management
Enterprise Management Processes
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
22
Enterprise Management Activities that Can
Enterprise Management Activities that Can
Have a Big Impact on Fleet Management
Have a Big Impact on Fleet Management
Practices
Practices
z
Budgeting
z
Finance and Accounting
z
Asset Management
z
Sourcing
Procurement
Supplier Management and Payment
z
Human Resources Management
z
Information Technology Management
z
Risk Management
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
23
How do you know if you have an effective
How do you know if you have an effective
fleet management program?
fleet management program?
Low
Quality
Quality
High
High
Cost
Low
Cost
9
9
9
9
x
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
24
An Effective Fleet Management Program
An Effective Fleet Management Program
Furnishes Assets that are...
Furnishes Assets that are...
1.
Suitable
2.
Available
3.
Reliable
4.
Safe
5.
Economical
6.
Eco-friendly
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
25
A Few Questions About Fleet Management
A Few Questions About Fleet Management
Practices in Your Organization
Practices in Your Organization
z
Do we have a designated fleet manager?
z
If not, who manages the fleet?
z
Where did they acquire their fleet management
expertise?
z
What else do they manage (if anything)?
z
Do we have a fleet capital and/or operating budget?
z
Documented fleet management policies and
procedures?
z
A fleet management information system?
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
26
A Few More Questions
A Few More Questions
z
Do we have the right number of vehicles and pieces
of equipment in our fleet?
z
Is this number growing? Shrinking?
z
Do we have the right types of vehicles?
z
Are they reliable?
z
Are they safe to operate?
z
Are they safely operated?
z
Do they comply with applicable rules and
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
27
Some Final Questions
Some Final Questions
z
How much do we spend on our fleet?
z
Are these expenditures increasing or decreasing?
z
Are they reasonable?
z
Who is accountable for them?
z
Can we reduce them?
z
Which ones? How?
z
Will cost reductions affect fleet performance?
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
28
Key Fleet Management Functions
Key Fleet Management Functions
Vehicle Assignment
z
Vehicle acquisition justification
z
Acquisition alternatives analysis and decision making
Vehicle Acquisition and Disposal
z
Vehicle specifications development and selection
z
Purchase contract establishment and management
z
Vehicle upfitting and in-servicing
z
Commercial vehicle rental
z
Vehicle remarketing/disposal
Vehicle Operation Management
z
Operator licensing and certification
z
Operator training
z
Pre-/post-trip inspection and record keeping
z
Vehicle misuse/abuse management
z
Accident repair and claims management
z
Fleet safety management
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
29
Key Fleet Management Functions
Key Fleet Management Functions
Vehicle Utilization Management
z
Vehicle utilization guidelines
z
Routing, scheduling, and dispatching management
z
Vehicle utilization data capture
z
Investigation of utilization "anomalies"
z
Vehicle reassignment or disposal
Vehicle Maintenance and Repair
z
Pre-/post-trip inspection and defect reporting
z
Preventive maintenance programs
z
Work planning and scheduling
z
Service writing and job assignment
z
Maintenance and repair service delivery
z
Mechanic supervision
z
Road call management
z
Field service management
z
Warranty management
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
30
Key Fleet Management Functions
Key Fleet Management Functions
Fleet Maintenance Services Supplier Management
z
Outsourcing v. insourcing determination
z
Vendor certification / pre-qualification
z
Contract establishment and management
z
Service authorization
z
Vendor performance management
Fleet Maintenance Parts Provisioning
z
Contract establishment and management
z
Ad hoc purchasing
z
Inventory management and control
z
Parts disbursement
Fleet Fueling
z
Contract establishment and management
z
Bulk fuel inventory management and control
z
Bulk fuel facility operation and maintenance
z
Commercial fuel card program management
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
31
Key Fleet Management Functions
Key Fleet Management Functions
Fleet Replacement
z
Replacement criteria development
z
Replacement planning
z
Vehicle condition assessment and replacement budgeting
z
Vehicle capital financing alternatives
z
Replacement funding levels
Fleet Personnel Management
z
Organization structure
z
Staff levels, assignment, and utilization management
z
Employee classification and compensation
z
Employee training and professional development
Fleet Facility and Equipment Management
z
Facility design, construction, and condition
z
Facility maintenance and housekeeping
z
Shop tools and equipment
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
32
Key Fleet Management Functions
Key Fleet Management Functions
Fleet Information Management
z
Fleet management information systems
z
IT infrastructure and support services
z
Ad hoc management analysis and reporting
Fleet Customer Relationship Management
z
Transaction-based communication
z
Operator satisfaction measurement
z
Ongoing relationship management
Fleet Financial Management
z
Budgeting
z
Cost charge-back system design and management
z
Revolving fund management
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
33
Recap: Key Elements of an Effective Fleet
Recap: Key Elements of an Effective Fleet
Management Program
Management Program
z
Understanding of fleet management goals (quality
versus cost)
z
Recognition of the need to promote fleet
management as a distinct, important, and complex
area of endeavor
z
Formally designated responsibilities and authority
z
Dedicated budget and cost accounting
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
QUESTIONS
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
KEY TRENDS IN FLEET
KEY TRENDS IN FLEET
MANAGEMENT
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
36
Traditional Concerns of Fleet Managers
Traditional Concerns of Fleet Managers
z
Asset management
Acquisition
In-servicing
Deployment/utilization
Maintenance and repair
Fueling
Replacement
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
37
Concerns of Fleet Managers Today
Concerns of Fleet Managers Today
z
Asset management
z
Financial management
z
Decision maker management
z
Customer management
z
Personnel management
z
Supplier management
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
38
Asset Management Challenges
Asset Management Challenges
z
Making sense of new automotive and fuel
technologies
z
Building a sustainable, green, or eco-friendly fleet
operation
z
Justifying fleet size, composition, and utilization
z
Justifying vehicle replacement cycles/policies
z
Determining which activities to outsource
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
39
Financial Management Challenges
Financial Management Challenges
z
Quantifying, justifying, and controlling fleet costs
z
Distributing costs to fleet users
z
Managing dedicated fleet (e.g., “revolving”) funds
z
Working through the budgeting process and
influencing funding decisions
z
Understanding alternative capital financing
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
40
Decision Maker Management Challenges
Decision Maker Management Challenges
z
Articulating the value of the fleet
z
Advocating for the needs of fleet users
z
Providing enterprise-wide information
z
Exerting influence over decision making
z
Dealing with organizational changes (e.g., M&A)
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
41
Customer Management Challenges
Customer Management Challenges
z
Treating fleet users like customers
z
Minimizing “regulation” of fleet user behavior
z
Understanding customers’ asset and service needs
and how to meet them
z
Understanding where you can add value to fleet
management processes and where you can’t
z
Demonstrating cost competitiveness
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
42
Personnel Management Challenges
Personnel Management Challenges
z
Recruiting
z
Developing
z
Training and Certifying
z
Retaining
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
43
Information Management Challenges
Information Management Challenges
z
Optimizing data capture and processing activities
z
Turning data into information and information into
insight
z
Using information to foster accountability – upward,
downward, outward
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
44
Effective Fleet Management Today Requires
Effective Fleet Management Today Requires
Understanding Trade
Understanding Trade
-
-
offs
offs
z
Asset management versus business management
z
Value-adding activities versus being a “jack of all
trades”
z
In-house versus outsourced activities
z
Processing data versus producing and using
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
45
Effective Fleet Management Requires
Effective Fleet Management Requires
Understanding Your Core Competencies
Understanding Your Core Competencies
z
Operational knowledge
z
Customer knowledge
z
Management knowledge
z
Political knowledge
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
46
Effective Fleet Management Requires
Effective Fleet Management Requires
Focusing on Core Fleet Management Roles
Focusing on Core Fleet Management Roles
z
Managing vehicle performance
z
Managing customer satisfaction
z
Managing management satisfaction
z
Managing employee performance
z
Managing costs
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
47
Move to Modern Fleet Management
Move to Modern Fleet Management
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48
Move to Modern Fleet Management
Move to Modern Fleet Management
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49
Vehicle Use Management
Vehicle Use Management
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50
New Information Services
New Information Services
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51
Environmental Emphasis
Environmental Emphasis
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52
Mobility Management
Mobility Management
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53
Interesting Ideas
Interesting Ideas
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54
Fleet Architecture
Fleet Architecture
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QUESTIONS
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
COMPUTERIZED FLEET
COMPUTERIZED FLEET
MANAGEMENT
MANAGEMENT
INFORMATION SYSTEMS
INFORMATION SYSTEMS
AND ANALYTICAL TOOLS
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
57
Fleet Management Systems
Fleet Management Systems
z
Fleet Management Systems (FMS) Landscape
z
FMS-What they do (and what they don’t do)
z
FMS-What are key decisions to make
z
FMS-Who gets involved in the decision making
z
FMS-Building the Business Case for a new FMS
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
58
What is FM really about?
What is FM really about?
z
Fleet Policy (Requirements, Provision,
Remuneration)
z
Fleet Strategy (Size, Mix, Use, Select, Replace)
z
Fleet Management (Use, Costs, Capital)
z
Fleet Information (Policy, Strategy, Management)
z
Fleet Operations (Buy, Maintain, Sell)
z
Fleet Administration (Register, Insure)
z
Fleet Information (Operations, Admin, Accounting)
z
Fleet Accounting (Operating Costs, Capital Costs)
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
59
Why do you need a FMS?
Why do you need a FMS?
z
Collect and consolidate “truckloads” of vehicle,
cost and transaction data
z
Assist in fleet administration and compliance
activities
z
Respond to ad-hoc management queries
z
Sense you have the fleet under control
z
Timely accurate information to make decisions
z
Develop improved fleet management strategies
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
60
Fleet Management Life Cycle
Fleet Management Life Cycle
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61
Fleet Management Processes
Fleet Management Processes
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62
Who needs fleet information?
Who needs fleet information?
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63
Why do we need a FMS?
Why do we need a FMS?
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64
What They Do
What They Do
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65
What are the major decisions?
What are the major decisions?
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66
Fleet Systems Decisions
Fleet Systems Decisions
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67
Criteria
Your Response
Number of Users
5
Number of Locations
4
Number of Assets
1,200
Type of Assets
Cars, Trucks, Equipment
Number of Fleet Managers
3
Systems Environment
Windows
FMS Systems Budget
$25,000
Selection Criteria
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
68
Who gets involved in the decision?
Who gets involved in the decision?
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69
Fleet Systems Market
Fleet Systems Market
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70
What are the major issues?
What are the major issues?
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71
System Integration
System Integration
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72
The Business Case for a new FMS
The Business Case for a new FMS
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
73
Why Buy
Business Issue
Desired Outcome
Value Metric
Value Result
Reduced Fleet
Costs
Requirement to
reduce fleet costs
Fleet Cost reduction
by 5%
Total Fleet Costs
per Year
Saving
$500,000
Reduced Fleet
Emissions
Requirement to
reduce CO2
Fleet Emissions by
10%
Total Fleet CO2
per Year
Reduction
1200 tonnes
CO2
Improved Vehicle
Use Efficiency
Requirement to
reduce
inappropriate use
Fleet Size reduction
by 2%
Total Fleet Size
Reduction 10
Vehicles
$120,000
Improved
Management
Reporting
Requirement to
improve fleet
reporting
Regular Fleet Use
and Cost Reports
Reporting Quality
Index
Index up 8%
FMS Business Case
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
74
Why Buy
Business Issue
Desired Outcome
Value Metric
Better Vehicle
Selection Decisions
Improved Fleet Mix
Optimum Fleet Mix
Reduced Costs &
Emissions
Better Vehicle
Replacement
Decisions
Improved Vehicle
Replacement
Optimum Vehicle
Replacement Cycles
Reduced Capital in
Fleet
Better Vehicle Use
Decisions
Inappropriate Vehicle
Use
Optimum Vehicle Use
& Size
Reduced Fleet Size
Flexible Vehicle
Supply Decisions
Private & Commuter
Use Employer
Vehicles
Reduce Employer
Supplied Vehicles
Employee Supplied
Vehicles Ratio
FMS Business Case
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
75
Lesson
Information Architecture Review
Where is fleet data collected, stored and reported
Write Business Use Cases
Detail how you want to use the system
Prepare Implementation Plan
Plan how the FMS will live in your organisation
Investigate Software Heritage
Find out who and why it was developed
Vendor Knowledge
How much does the vendor know about FM
Local Installed Base
How many current FM clients use the FMS now
Development Cycle
Current version in the software development cycle
Customer References
You select the customers you want to reference
Beware the Demonstration
Vendor to run your scenarios in the FMS
Try before you Buy
Use Trial Software before Purchase
Use Fleet Systems Consultant
Jointly invest (50%/50%) in FSC for best result
Lessons
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
76
Fleet Systems Acquisition Process
Fleet Systems Acquisition Process
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77
Trends in Fleet Management Systems
Trends in Fleet Management Systems
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QUESTIONS
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
79
r(1+r)
n
(1+r)
n
-1
EAC
=
NPV
∗
Where
:
EAC
Is the equivalent annual cost of a stream of
future costs
NPV
is the present value of a stream of future costs
r
Is the discount rate less inflation
n
Is the length in years of the stream of costs
Determining Optimal Vehicle Replacement
Determining Optimal Vehicle Replacement
Cycles
Cycles
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
80
Computing Motor Pool Rental Rates
Computing Motor Pool Rental Rates
R
i
= TC
i
/ U
i
where:
R
i
Is the rental rate for a vehicle (or piece of
equipment) of type i
TC
i
Is the projected annual total cost of
providing all vehicles of type i
U
i
Is the projected annual utilization of all
vehicles of type i
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
81
Computing Mechanic Staffing Requirements
Computing Mechanic Staffing Requirements
Where:
M
Is the number of FTE mechanics needed
H
A
Is the average number of direct in-house M&R labor hours per
year to maintain and repair each vehicle of type "A"
N
A
Is the number of assets of type "A" typically receiving all
in-house maintenance and repair services at the maintenance
facility for which staffing requirements are being computed
P
Is the average number of hours per year that each mechanic
working in this facility can devote to direct M&R activities
Σ
H
A
N
A
M =
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82
Relationship of Preventive Maintenance Schedule
Relationship of Preventive Maintenance Schedule
Compliance Rate to Vehicle Repair Costs
Compliance Rate to Vehicle Repair Costs
$50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000 $400,000 $450,000
2000
2001
2002
2003
2004
Brakes
Transmission
Engine
PM Compliance 96%
PM Compliance 94%
PM Compliance 88%
PM Compliance 62%
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83
Average Vehicle Age Relative to Average
Average Vehicle Age Relative to Average
Annual Vehicle Utilization
Annual Vehicle Utilization
Patrol Unit Age and Utilization
(Average age = 2.5 years; Average utilization = 48,000 miles)
0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 0 20 40 60 80 100 120 140
Months in Service
Utili
zation (mi
les)
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84
$ 6,000
$ 6,000
5,000
5,000
4,000
4,000
3,000
3,000
2,000
2,000
1,000
1,000
0
0
M & R COST
M & R COST
0 20,000 40,000 60,000 80,0
0 20,000 40,000 60,000 80,0
00 100,000 120,000
00 100,000 120,000
LTD MILEAGE
LTD MILEAGE
Impact of Vehicle Age on LTD Maintenance
Impact of Vehicle Age on LTD Maintenance
Costs
Costs
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85
$0 $20 $40 $60 $80 $100 $120 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009C
o
st
(M
illions
)
Fiscal Year
Recommended
Current
Fleet Replacement Expenditures
Fleet Replacement Expenditures
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86
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 $0 $20 $40 $60 $80 $100 $120C
o
st
(M
illions
)
Fiscal Year
Probable
Preferable
Fleet Maintenance Expenditures
Fleet Maintenance Expenditures
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87
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 $60 $80 $100 $120 $140 $160 $180C
o
st
(M
illions
))
Fiscal Year
Status Quo
Fleet Renewal
Program
Combined Replacement and Maintenance
Combined Replacement and Maintenance
Expenditures
Expenditures
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88
Ad Hoc Reporting
Ad Hoc Reporting
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89
Reporting Portals
Reporting Portals
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90
KPI Web Reports
KPI Web Reports
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91
KPI Dashboard
KPI Dashboard
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92
KPI Dashboard
KPI Dashboard
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93
Telematics and Geo
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94
New
New
Vehicle Specification/Selection
Vehicle Specification/Selection
INSERT PC CARBOOK SCREEN SHOT
HERE
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95
New Vehicle Pricing
New Vehicle Pricing
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96
Repair Time Estimation
Repair Time Estimation
INSERT MITCHELL1 REPAIR (WIRING
DIAGRAM) SCREEN SHOT HERE
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97
Electronic Repair Manuals
Electronic Repair Manuals
INSERT MITCHELL1 PARTS CATALOG
SCREEN SHOT HERE
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98
Motor Pool Reservation Management
Motor Pool Reservation Management
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99
Motor Pool Management Dashboard
Motor Pool Management Dashboard
INSERT AGILE ACCESS CONTROL
SCREEN SHOT HERE
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100
Web
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101
Project/Customer Management Portal
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102
Excel
Excel
®
®
-
-
based Vehicle Life Cycle Cost
based Vehicle Life Cycle Cost
Analyzer
Analyzer
Replacement Cycle in Years: 1 2 3 4 5 6 7 8 9 10 11 12
Inflation Factor 1.00 1.03 1.06 1.09 1.13 1.16 1.19 1.23 1.27 1.30 1.34 1.38 Meter at replacement 9,926 19,852 29,778 39,704 49,630 59,556 69,482 79,408 89,334 99,260 109,186 119,112 CAPITAL COST
Projected Net Residual Value$ 10,227 $ 8,337 $ 6,796 $ 5,540 $ 4,516 $ 3,682 $ 3,001 $ 2,447 $ 1,994 $ 1,626 $ 1,325 $ 1,080 Plus Capital Equipment Sold with Vehicle
Total Residual Value$ 10,227 $ 8,337 $ 6,796 $ 5,540 $ 4,516 $ 3,682 $ 3,001 $ 2,447 $ 1,994 $ 1,626 $ 1,325 $ 1,080 Annual Depreciation$ 6,496 $ 1,890 $ 1,541 $ 1,256 $ 1,024 $ 835 $ 680 $ 555 $ 452 $ 369 $ 300 $ 245 Cumulative Depreciation$ 6,496 $ 8,387 $ 9,927 $ 11,183 $ 12,207 $ 13,042 $ 13,722 $ 14,277 $ 14,729 $ 15,098 $ 15,398 $ 15,643 Annualized In-Servicing and Decommissioning Cost$ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $
-Total Capital Costs$ 6,496 $ 1,890 $ 1,541 $ 1,256 $ 1,024 $ 835 $ 680 $ 555 $ 452 $ 369 $ 300 $ 245
Average Annual Depreciation$ 6,496 $ 4,193 $ 3,309 $ 2,796 $ 2,441 $ 2,174 $ 1,960 $ 1,785 $ 1,637 $ 1,510 $ 1,400 $ 1,304 OPERATING COSTS
Mean Annual M&R Cost from EMS (uninflated)$ 617 $ 720 $ 1,234 $ 1,337 $ 1,851 $ 2,057 $ 3,291 $ 3,086 $ 3,394 $ 2,674 Extrapolated Annual Maintenance and Repair Cost (uninflated)$ 564 $ 682 $ 826 $ 999 $ 1,209 $ 1,463 $ 1,770 $ 2,141 $ 2,591 $ 3,135 $ 3,793 $ 4,590 Extrapolated Annual Maintenance and Repair Cost$ 564 $ 703 $ 876 $ 1,092 $ 1,360 $ 1,696 $ 2,113 $ 2,633 $ 3,282 $ 4,090 $ 5,098 $ 6,353 Annual Fuel Cost (uninflated)$ 1,006 $ 1,016 $ 1,026 $ 1,036 $ 1,046 $ 1,057 $ 1,067 $ 1,078 $ 1,089 $ 1,100 $ 1,111 $ 1,122 Annual Fuel Cost$ 1,006 $ 1,046 $ 1,088 $ 1,132 $ 1,178 $ 1,225 $ 1,275 $ 1,326 $ 1,379 $ 1,435 $ 1,493 $ 1,553 Total Annual Operating Cost$ 1,570 $ 1,749 $ 1,964 $ 2,224 $ 2,538 $ 2,921 $ 3,388 $ 3,959 $ 4,661 $ 5,525 $ 6,590 $ 7,906 Cumulative Operating Cost$ 1,570 $ 3,318 $ 5,283 $ 7,506 $ 10,045 $ 12,965 $ 16,353 $ 20,312 $ 24,974 $ 30,499 $ 37,090 $ 44,996
Average Annual Operating Cost$ 1,570 $ 1,659 $ 1,761 $ 1,877 $ 2,009 $ 2,161 $ 2,336 $ 2,539 $ 2,775 $ 3,050 $ 3,372 $ 3,750 TOTAL ASSET COST
Annual Total Cost$ 8,066 $ 3,639 $ 3,505 $ 3,480 $ 3,562 $ 3,755 $ 4,068 $ 4,514 $ 5,114 $ 5,894 $ 6,891 $ 8,151 Cumulative Total Cost$ 8,066 $ 11,705 $ 15,210 $ 18,690 $ 22,252 $ 26,007 $ 30,075 $ 34,589 $ 39,703 $ 45,597 $ 52,488 $ 60,639
Average Annual Total Cost$ 8,066 $ 5,852 $ 5,070 $ 4,672 $ 4,450 $ 4,335 $ 4,296 $ 4,324 $ 4,411 $ 4,560 $ 4,772 $ 5,053
NPV of Cumulative Total Cost$ 7,609 $ 11,042 $ 14,349 $ 17,632 $ 20,992 $ 24,535 $ 28,373 $ 32,632 $ 37,456 $ 43,016 $ 49,517 $ 57,206
Equivalent Annual Cost$ 7,838 $ 5,771 $ 5,073 $ 4,743 $ 4,584 $ 4,529 $ 4,554 $ 4,649 $ 4,811 $ 5,043 $ 5,352 $ 5,747
Cost Savings (per vehicle) Associated with Replacing in this Year$ (2,091) $ (24)$ 674 $ 1,004 $ 1,163 $ 1,218 $ 1,193 $ 1,099 $ 937 $ 704 $ 395 $
-Total Cost Savings (all vehicles) Associated with Replacing in
this Year $ (2,059,148)$ (23,440)$ 664,160 $ 988,588 $ 1,145,862 $ 1,175,1451,199,685 $ $ 1,082,033 $ 922,458 $ 693,736 $ 389,496 $
-Age
Extrapolated
M&R Cost *NOTE: The first time through or if you change the trendline, run ctrl+t to recalculate the data.
1 564 2 682 3 826 4 999 5 1209 6 1463 7 1770 8 2141 9 2591 10 3135 11 3793 12 4590 13 5553 14 6719 15 8130 16 9838 17 11903 18 14403 19 17427 20 21086 21 25513 22 30871 23 37353 24 45196 25 54686 26 66168 27 80062 28 96873 29 117214 30 141826
Average M&R Cost per Unit Based on Mean Annual Usage
y = 466.08e0.1906x R2 = 0.9663 $-$500 $1,000 $1,500 $2,000 $2,500 $3,000 $3,500 $4,000 0 1 2 3 4 5 6 7 8 9 10 11 12 Age (Years) M&R Co s ts
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103
Questions to Consider
Questions to Consider
z
Do you have an automated fleet management information system? If
not, why not?
z
If so, how much do you focus on processing data as opposed to
analyzing information and creating knowledge?
z
How confident are you in the accuracy and completeness of the data
in your FMS?
z
What information is needed at each level of your organization in
order to manage? What information is actually available? Used?
z
How well do you employ and disseminate information to help others
understand what you are doing and why you’re doing it?
z
How has new information technology changed the way you make
management decisions?
z
Do decision makers base important decisions about your fleet on
information you provide them, or on information from other sources?
What are these other sources?
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
QUESTIONS
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.
PERFORMANCE
PERFORMANCE
MEASUREMENT AND
MEASUREMENT AND
BENCHMARKING
BENCHMARKING
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106
What is benchmarking?
What is benchmarking?
z
A benchmark is standard against which something
can be measured or judged
z
The term benchmarking is used to describe a
process used by organizations to assess the
soundness of various aspects of their management
and operating activities
z
Benchmarking can be undertaken as a one-time
event or an ongoing process
z
Benchmarking can be applied to both practices and
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107
Why benchmark?
Why benchmark?
z
To develop an understanding of fleet conditions and
performance attributes that cannot be attained through
first-hand observation or second-hand information
z
To provide focus to process and performance improvement
efforts
z
To home in on underlying causes of performance
deficiencies
z
To gauge progress toward the attainment of explicit goals
and objectives
z
To depoliticize and depersonalize performance evaluation
z
To demonstrate and publicize competence and
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108
The Performance Measurement Process
The Performance Measurement Process
1. Define
Objectives
4. Evaluate
Conditions &
Practices
2. Define
Performance
Measures
3. Collect Data &
Measure
Performance
7. (Re)Engineer
Processes
5. Survey
Peers
6. Compare
Practices
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109
Steps 1&2: Defining Objectives and Measures of
Steps 1&2: Defining Objectives and Measures of
Performance
Performance
Objective
Objective
Performance
Performance
Attribute
Attribute
Performance
Performance
Measure
Measure
Suitable
Extent of Use
Utilization in
KM, Hours/Mo
Available
Downtime
% of Units Out of
Service/Day
Reliable
Breakdowns
KM, Hours/
Breakdown
Safe
Accidents Accidents/Million
KM Driven
Economical
Capital, O&M Costs
Cost/KM, Hour
Environmentally
Fuel Efficiency
KM//Litre
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110
Step 3: Collecting Data
Step 3: Collecting Data
z
Internal (condition, performance, benchmark) data
Historical records
Surveys
Measurement
z
External (benchmark) data
Peers
Vendors
Contractors
Manufacturers
Trade associations
Trade publications
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111
Step 3: Benchmarking Performance, an
Step 3: Benchmarking Performance, an
Example
Example
z
Cost per mile/hour
z
Cost per transaction
z
Cost per vehicle per year
z
Cost per vehicle equivalent
unit per year
Quantifying vehicle
Quantifying vehicle
maintenance and repair cost
Copyright © 2008 Mercury Associates, Inc. and Fleet Software & Services, Pty Ltd. All rights reserved.