Unified Communications
Unified Administration
Consolidated Infrastructures
Client Choice
Kent Cunningham
Microsoft U.S. Public Sector Applied Innovation Group voice: 425-707-0914
Authentication Administration Storage Compliance Audio Conferencing E-mail and Calendaring Web Conferencing Telephony Video Conferencing Voicemail Instant Messaging
Communications Today
Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Telephony and Voicemail Instant Messaging E-mail/ Calendaring Unified Conferencing: Audio, Video, WebThe Business Impact of Unified
Communications
How Your Organization Can Survive and Thrive Today
Decreasing Costs
By reducing complexity & lowering communication and IT costs
Improving Educational Outcomes
By maximizing individual productivity and fostering team collaboration
Microsoft IT used the Forrester’s business value framework to measure overall impact of UC deployment at Microsoft:
o E-mail, instant messaging, presence and conferencing: 150,000 users o Voice: 40,000 users
o Unified Messaging: 75,000 users
Reduced Costs
Reduced Audio Conf Costs 50% reduction ($3 million)
Reduced IT Infrastructure Costs $20 reduction/office move ($1.7 million)
Reduced Travel Costs 10% reduction in trips/employee ($93 million)
Improved Business Outcomes
Improved User Productivity 28 min saved/day/employee ($86 million)
Shorten Sales Cycle 6.5% increase in proposals ($11 million)
Reduced Carbon Emission 100 million miles in avoided air travel (17,000 metric tons)
Microsoft Internal Deployment
UC generating an ROI of 240%, saving >$212 million annually
Microsoft Unified Communications
Increased productivity through communications convergenceStreamline Communications and Enable Remote Classrooms Amplify Protection and Control Provide Unified and Extensible Platform
Across Devices PC, Mobile, Web
Increase Efficiency, and Flexibility across platforms and devices Authentication Administration Storage Compliance
Streamline Communications
Click to communicate from within Office applications
Enable “Anywhere Access” communications
Enhance collaboration with unified conferencing
Click to Communicate from Office
View presence within Outlook Escalate to voice and video chatEnable Anywhere Access
Access messages through your PC, mobile device, or the Web Connect in real time across devices from a familiar interface
Communicate From Familiar Applications
See presence in an e-mailSee the presence of all your contacts Set your presence
Choose how you want to communicate with your contacts See IM conversations in progress
Service Delivery
Service Delivery
Service Delivery
Service Delivery
Simplified Communications Access
Voice Calling from Contacts, Web Browser or nearly any application through APIs
Cross Platform Desktop Sharing
Communicator based sharing of desktop programs
Key Features
One click sharing
from Communicator
CWA for browser
based experience
Call Me
Assist in Help Desk Calls Reduced overhead on
desktop
Less truck rolls
Collaborating users can share their desktop programs across different platforms
Persistent Chat - OCS Group Chat Console
Bringing conferencing to everyone
“R2” Office Communicatior 2007 & Webcam
Existing Conferencing Room with AV capability
Whatever you Choose Wherever you are As much as you like
Telepresence and room systems
Inside your organization
Outside the firewall
Web conferencing
Audio conferencing
Customer/partners Mobile workforce
Video conferencing
• Tele-presence systems
• Extending AV enabled rooms
• Desktop with webcam
Keep what you have and leverage Software Leverage the mobile phones on campus
Utilize existing sets and trunk through PBX if desired Choose new sets where it makes sense and choose from devices from Polycom, LG/Nortel, Jabra,
Plantroncs, others.
Extending Communicator experience
Personal computer, Web and mobile devices Dedicated communications devices
Phones available from several manufacturers which help you drive down cost
All devices certified for use with Office Communicator
Partners deliver huge device choice and savings
Single Number Reach
One number for reaching and identifying end users
Key Features
Single Voicemail
CDRs include cellular
calls
Dial plans extend to
cellular calls
Increase Operational
Control
OCS 2007 R2
IT administrators can consolidate telephony and
Communicator Attendant
Call management application for team assistants
Key Features
Incoming conversation queue Consultative/Safe/Blind transfer Conversation Templates
Conversation Notes
Team assistants/receptionists can manage incoming
conversations and use presence to transfer these to the right person, right away
Streamline Communications
for End-Users
Amplify Protection and Control
Achieve and maintain compliance
Safeguard sensitive information
Help Achieve and Maintain Compliance
New User-Friendly Search
Easily Refine and Target Search
Protect sensitive data from accidental distribution
Create custom MailTips to prompt policy
reminders
Apply multiple alerts
Help Safeguard Sensitive Information
Keep information confidential with encryption Prevent policy infractions with MailTips
Apply RMS policies
automatically using Transport Rules
Apply Do Not Forward, Internet Confidential or official RMS template RMS protection is also applied
to Office attachments RMS protection
can be triggered based on sender, DL, or keywords
Help Reduce Risk of Malware and Spam
Efficient, Flexible, and Reliable
Simplify management and improve administrator productivity
Provide professional-grade
reliability, availability and scalability
Maximize IT resources with Software + Services
Simplify Management
Empower employee self-service with Exchange Control Panel
Track the status of sent messages
Create and manage distribution groups
Reliability, Availability, Scalability
Manage availability with Exchange Management ConsoleSelect a database
View
locations and status of
replicated copies
Take action
(add copies, change master, etc)
1
2
Hosted Service On-Premise
Maximize IT resources w/ S+S
Connected business and optimized ITControl and ownership
Key Investment Areas
Business Productivity Online Suite
• Anywhere* access—desktop, mobile, Web
• Seamless user experience across workloads
• Team collaboration and conferencing
• Real-time communication
• Always up-to-date technology • Lower rollout and run rate cost
• Improved agility and resource utilization • Active Directory® synchronization
• Data hygiene supported by multi-layered
antivirus and spam filtering
• Highly secure data access for users via HTTPS • Geo-redundant data center architecture with
Cyber-trust and SAS70 compliance
“On a Friday, 1,400 of Eddie Bauer’s associates went home as Lotus Notes users, and on Monday they came to work as Outlook users with Microsoft Online Services.”
Integrated Capabilities
Communicate and collaborate seamlessly across applications and devices
Instant Messaging E-mail Web Conferencing
Document Sharing Presence Calendaring Work Flow Mobility
Ease of Use
Unified access point for all Online services
Subscription
and Trial Administration Service Web Access
Trial and Buy User Management Settings
Support
Tools Anywhere* Access without VPN
Single Sign On Application Access SharePoint Links
Downloads
Password Reset
Rich Client Access
IT Pro End User
Giving IT the flexibility to choose Online deployment by geography, workload or roles
HQ
Branch Office
Simple experience…
“Tellme is a great example of making technology serve the needs of real people, not the
other way around”
Walt Mossberg, Wall Street Journal
Almost 3 billion calls per year 1 in 3 people in U.S. use Tellme
every month
Deep integration with carriers >10 billon utterances per year
Tellme Business Solutions
Customer self-service Transactions
Ordering
Tellme Platform
Voice/Telephony - VoiceXML, VoIP Multimodal/Data - XML, MML
Services - Speech (Nuance, IBM, MSFT), Search Index, Personalization,
Analytics…
Tellme Studio, Developer Environment, and Partners Tellme Consumer Services
411 Directory Assistance Voice Services Mobile Search Partner Solutions Industry Leading Service Offerings World’s Largest VoiceXML Platform Platform Tools & Ecosystem Rich Ecosystem of
Partner Offerings
Hard to do
Interoperable and Extensible
Platform
Integrate and extend upon existing investments
Extend communications into business processes
Build on Existing Investments
Build on existing
Microsoft investments
Office applications
SharePoint
Build on legacy conferencing and voice investments
Conferencing Integration Telephony Integration Office Communications Server Exchange Server Active Directory
Case study: Schlumberger
“We've had this vision of collaboration for 10 years but it's only now with…Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology.”
Eric Schoen
Microsoft is in the Leaders Quadrant
The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.
SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”
Gartner Magic Quadrant for Unified
Unified Communications Roadmap
Frequent releases add value to Software Assurance2010 2009
Increased geographical availability
Three Phases to Rolling Out UC
Deploy Unified Conferencing
Consolidate voicemail and 3rd party solutions
Deploy Enterprise Voice
Deploy E-mail, Presence & Instant Messaging
Getting Started
Try Microsoft’s Unified Communications Technologies
Measure the cost savings and productivity gains of implementing Microsoft Unified Communications for your organization
On premise or in the cloud
Sign up for a Business Value Assessment
Try Microsoft Unified Communications
© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Case study: Siemens
“A $3,500 per month communications cost went down to $650 per month,” says Minnick. “On average, we expect conferencing costs could decrease by 50 percent.”
Case study: British Telecom
“From a business perspective, this product reduces the amount of money spent on audio and video conferencing charges, and it also makes video conferencing more accessible for a broader user base in the organization,”
Mark Summerson
Total Economic Impact of UC
Forrester Study Shows >500% ROI in 3 YearsThe study shows the following benefits for a 4,000 employee organization over a 3 year period:
Benefit Result
Pay-back Period 2 months
Improved Productivity 13 min saved/day/employee ($20 million)
Saved Travel Costs 23% reduction ($15 million)
Reduced Time to Complete Projects 10% reduction ($15 million)
Shortened Sales Cycle 20% time saved ($5 million)
Reduced Dial-in Conferencing 50% reduction ($0.6 million)
Reduced Telephony Charges 40% reduction ($1.2 million)
Reducing Costs with UC
Savings Category Microsoft UC Focus Savings Potential
Reduce Out of Pocket Expenses
Reduce Travel Expenses Unified Conferencing $913/Employee/Year
Reduce Conferencing Service Costs Unified Conferencing $1000/Employee/Year
Telephone and Cell Phone Reduce Bills UC Desktop & Mobile Devices $744/Employee/Year
Reduce Facility Costs Flex Work, Anywhere Access $6000/Employee/Year
Optimize Communications Infrastructure
Consolidate Communication Systems UC & System Consolidation $400/Employee/Year
Consolidate Messaging/Fax Systems Exchange 2007 Capabilities $300/Employee/Year
Consolidate Application Packages Consolidated UC Solutions $100/Employee/Year
Optimize Software Licensing E-CAL Suite Pricing $120/Employee/Year
Leverage Human Capital
Improve Staff Efficiency UC Productivity Gains $2000/Employee/Year
Streamline Workgroup Projects UC Collaboration Tools $17,500/Project HC/Year
Simplify Governance and Compliance UC Enhancements and Tools $92/Employee/Year
Microsoft’s UC Solution Can Allow Organizations to Save Over $11,669/Employee/Year
“This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified
Communications to your business and IT operations”
Achieving Cost and Resource Savings with UC - UniComm
“Enterprises looking into UC, […], should understand the Microsoft portfolio
because it represents a new paradigm for communication by a market
leader.
Unified Communications Magic Quadrat 2008 - Gartner
“Investment in unified communications can often be justified solely on the reduction of telecommunication and travel expenses”… “However, an order of magnitude more value comes not just from the unification of communication mediums but also from the integration of information from enterprise applications”
Standalone
o Gateway* or Direct SIP connectivity o Forward migrated user calls via PBX
intercept or re-direct
Co-Existence
o Direct SIP connectivity
o Dual fork migrated user calls
PBX Integration
See http://technet.microsoft.com/ucoip for certified gateways and IP PBXes qualified for Direct SIP connection
SIP Trunking
Direct connectivity to the PSTN using SIP
Key Features
Direct SIP connectivity
between Mediation Server and ITSP
Session Border Controller
not required on customer premises
Microsoft participating in
SIPConnect working group
Mediation Server
SIP
Office Communicator
OCS 2007 R2
IM, Presence, Audio Video, Conferencing
ITSP: Access to PSTN and Mobile Phone
Networks
Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways
