10/07/2020
COMMUNICATION
AND
THERAPUTIC
COMMUNICATION
PRESENTED TO: SIR TANZEEL-UL-REHMAN
PRESENTED BY:
FARKHANDA NAWAZ MAROOF KOUSAR RUBINA JAMS
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THERAPUTIC
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PRESENTED TO: SIR TANZEEL-UL-REHMAN
PRESENTED BY:
Sr
No: Participents Objectives Time Q&A Evaluation
1. MAROOF
KOUSAR Define communicationElements& process of communication
5min Multimedia
& discussion Q&A
2. FARKHAND A
NAWAZ
Types of
communication 8min Multimedia & discussion Q&A
3. RUBINA
JAMS Therapeutic communication
principles & techniques
10min Multimedia
& discussion Q&A
4. feedback Feedback 5min Multimedia
& discussion Q&A
OBJECTIVES
OBJECTIVES
At the end of this presentation the learner will
Be able to explain:
Communication
Element and process of communication
Types of communication
Therapeutic communication
Principles of therapeutic communication
Communication is as
important
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LATIN WORD WHICH MEANS
COMMUNIS Common
Communication is an exchange of fact
Ideas , openions by two or more persons
Communicati on is a process of passing Informati on and understanding
Characteristics of communication
Communication always happen between or among Two or more parties I . e sender & receiver ,
It is a two way process.
Communication uses verbal ways like words spoken or written ,Or non- vebral like gestures , postures , etc .
Elements of Communication
Types of communication
Based on the means of
delivering the message.
Based on the purpose of
communication
Based on the level of
communication
Based on the pattern of
Based on the means of delivering the message
a) Verbal communication:
•
It occurs through the medium of spoken or
written.
•
A combination of several words conveys a specific
meaning.
Based on the means of delivering the message
b. Non- verbal communication
This communication occurs with out words ;
Where the five senses & whole range of body
Movements , posture , gesture , facial expressions & Silence are used for sending & receiving the message.
Nonverbal communication is a more accurate way of
Cont…
Nonverbal communication may be accomplished by thefollowing means:
•Touch
•Eye contact
•Facial expression
•Posture
•Gait
•Gesture
•Physical appearance
Based on the purpose of
communication
a) Formal communication
Formal communication follows line of
authority &is generally
used in organization to achieve
organizational objectives.
For example , the nursing superintendent of a
hospital will communicate with staff
nurses through assistant nursing
Based on the purpose of
communication
b) Informal communication:
Informal communication does not follow the
line Of authority.
Examples of informal communication are
gossip , chitchat & kitty parties.
It is very fast & usually takes place in social
Based on the purpose of
communication
c)Therapeutic communication:
Therapeutic communication take placeBetween a health care personnel & a patient , With the purpose of modifying the patient behavior.
This is accomplished with repeated
interaction using certain Essential attribute such as trust , empathy
Based on the level of communication
a)Intrapersonal communication:
It take place with in an individual; we may also say it is self-talk . It is crucial because it provides a
person with an opportunity to assess self or situation , before acting on it , ultimately affecting the
Based on the level of communication
b)Interpersonal communication:
It take place whenever two or more people interact & exchange messages or ideas.
This is also one of the common form of communication in our daily life.
c) Transpersonal communication:
it take place with in a person’s spiritual domain. The purpose of transpersonal communication is
Based on the level of communication
d)small-group communication:An example of a small group communication is when the nurse interact with two or more individuals face-to-face use a
medium(like conference call).
Patient care conferences , staff meetings are good example of small group communication.
e)Public communication:
Public is generally defined as large group of people.
Communication with such a large group of people is known as public communication.
F)Organizational communication:
It take place when individuals & groups with in an organization communicate with each other to achieve
Based on the pattern of
communication
a)one-way communication:
It take place when message are delivered to the audience from the communicator with out feedback.
A common example of one-way communication is lecture delivered in a classroom.
b)Two-way communication:
It take place when both the communicator & audience take part in the process . the audience may raise question & add
information , ideas & opinions on the subject.
C)one-to-one communication:
Communication between one sender &one recipient at one time is termed as one-to-one communication.
Based on the pattern of
communication
d)one-to-many communication:
Where one person communicate with many people at the same time it is termed as one-to-many
communication.
A nurse providing health education to a community is an example of one-to-many communication.
E)Many –to one communication:
When several people communicate with one person at the same time .
