2014
FULL-YEAR RESULTS
April 2015
LIMITATION OF LIABILITY
Forward-looking statement (Safe Harbour)
This presentation contains forward-looking statements (made pursuant
to the safe harbour provisions of the Private Securities Litigation
Reform Act of 1995), which, by their nature, involve a degree of risk
and uncertainty. Forward-looking statements represent the company’s
judgement regarding future events, and are based on currently
available information. Consequently the company cannot guarantee
their accuracy and their completeness. Actual results may differ
materially from those the company anticipated due to a number of
uncertainties, many of which the company is not aware of. For
additional factors that may cause the company’s actual results to differ
materially from expectations and underlying assumptions, please refer
to the reports filed by the company with the Autorité des Marchés
Financiers (French financial markets authority - AMF).
AGENDA
32014 HIGHLIGHTS
2014 FINANCIAL STATEMENTS
BUSINESS UPDATE
OUTLOOK
4
STRATEGY RATIONALE
Shipping Physical mail Digital communicationSupport customers in their changing needs
Complementarity between Mail, Parcel and Digital Communication businesses
Mail facilitator, historical core business of the Group Digital transition facilitator Parcel management facilitator
5
NEOPOST AMBITION
$2-3 bn* $3–4bn* $2–3bn* Neopost target market +10–12% -3% +10-12% Annual growth 10–15% 30% 10-15% Market share ambition* Source : Neopost and Gartner estimates
Shipping Physical
Digital
Communication
High potential of Shipping and Digital Communication businesses Catalysts for transforming the Group
2014 KEY FACTS
6
Further decrease in recurring revenues
• Rentals • Supplies
High base of comparison Exceptional items
• No postal rate change in the USA in January 2015
• Some big deals pushed to 2015 Further new product launches
• IN range of mailing systems in Germany • New DS-90i folder/inserter worldwide • New DS-150/180i folder/inserter worldwide • New DS-1200 G3 folder/inserter worldwide Outperformed the industry
Acceleration in CSS organic sales growth especially within the NIO network
(+23.8% in Q4)
Success of GMC notably in the financial services industry (+43%)
Success of VAR* programs Launch of OMS-500
Deployment of Packcity
• Close to 150 parcel lockers installed
Deployment of the RFID contract for the French Army
Promising acquisition of ProShip
• +17% organic growth in 2014
Combination of CCM + DQ activities
• Integrated offer & top line synergies
Communication & Shipping Solutions Mail Solutions
Very strong growth in CSS A difficult year in Mail Solutions
TRANSFORMATION IN PROGRESS
7
2014
Total sales: €1.1 billion Communication & Shipping Solutions
21%
2011
Total sales: €1.0 billion Communication
& Shipping Solutions
8%
Mail Solutions
92% Mail Solutions
STRATEGY AT WORK
8
2014 organic sales growth
Neopost Integrated Operations (NIO) CSS Dedicated Units Total Mail Solutions -3.4% - -3.4% Communication & Shipping Solutions (CSS) +19.0% +10.8% +14.2% Total -1.2% +10.8% -0.2%
Strong organic growth in CSS notably within the NIO network Acceleration throughout the year
0% 5% 10% 15% 20% 25% Q1 2014 Q2 2014 Q3 2014 Q4 2014 CSS organic growth*
AGENDA
92014 HIGHLIGTS
2014 FINANCIAL STATEMENTS
BUSINESS UPDATE
OUTLOOK
2013 Scope
effect* Organic growth Change effect 2014
10
2014 SALES
+14 - 2 +5Change in sales
(in € millions) Growth: +1.6% Growth excluding currency effects: +1.1% • Scope effect: +1.3% • Organic growth: -0.2%Growth of 1.6% thanks to positive scope and currency effects
* Impact of acquisitions: €14.2m on 2013 sales for DMTI Spatial, ProShip and DCS
1,096
2014 SALES BY BUSINESS LINES
11 Mail Solutions Communication & Shipping Solutions Total growth excl. currency effects FY 2014/2013*Strong growth in CSS offsetting the decline in Mail Solutions
2014 sales : € 1,113m
Organic growth: +14.2%
Organic growth: -0.2%
Communication & Shipping Solutions
21%
Mail Solutions
79%
2014 SALES BY REGION
12 North America Total growth excl. currency effects FY 2014/2013* 2014 sales : € 1,113m North America 40% Asia Pacific 6% Europe o/w France Asia Pacific +1.9% +0.8% -2.7% -0.5% +1.1% Europe 54%Growth in North America and in Europe
2014 SALES BY REVENUE TYPE
13 Sales of equipment & licenses Recurring revenues Total growth excl. currency effects FY 2014/2013* 2014 sales : € 1,113m Sales of equipment & licenses 34% Recurring revenues 66%Strong growth in equipment & license sales Decline in recurring revenues in Mail Solutions
-1.0%
+5.3%
+1.1%
CURRENT OPERATING INCOME
14 In € million 2013 2014 Sales 1,096 1,113 Gross margin 838 846 % of sales 76.5% 76.0% EBITDA 331 317 % of sales 30.2% 28.5%Current operating income
(before acquisition-related costs) 263 245
% of sales 24.0% 22.0%
High level of EBITDA maintained, EBIT margin reflecting, as anticipated, the ongoing transformation of the Group
CURRENT OPERATING MARGIN BY SEGMENT
15
Impact of mix effects and expenses related to new projects
2013 2014
In € million NIO CSS DU Elimina-tions TOTAL NIO CSS DU Elimina-tions TOTAL
Mail Solutions 910 - - 910 885 - - 885 Communication & Shipping Solutions 94 110 -18 186 116 134 -22 228 Total Sales 1,004 110 -18 1,096 1,001 134 -22 1,113 Current operating margin (excluding acquisition-related costs) 24.8% 12.2% 24.0% 23,1% 10,1% 22.0%
Including 3 months of DMTI Spatial Including 12 months of DMTI Spatial and 9 months of ProShip and 9 months of DCS
OPERATING INCOME
16
In € million 2013 2014
Current operating income (before
acquisition-related costs) 263 245
Acquisition-related costs -8 -11
Current operating income 255 234
Acquisition-related income 15 -
Optimization expenses & others -13 -16
Operating income 257 218
Non-current items mostly linked to the ongoing transformation
NON-CURRENT ITEMS
17
Re-negociation of GMC acquisition agreement
• Non-taxable income related to the settlement of the earn-out payment Provision related to structure optimization
• Supply Chain : remanufacturing & reengineering of production flows between Asia and Europe
• Continued tuning of distribution networks
Provision related to further structure optimization
• USA • Germany
Termination of 2 pilots • Sendeasy in Germany
• Delivery Preference Manager in the US
Fiscal adjustment in the UK 2014
NET INCOME
18
In € million 2013 2014
Operating income 257 218
Cost of debt -37 -40
Currency gains and losses and other -1 0
Net financial income/(expense) -38 -40
Taxes -55 -45
Income from associated companies 0 1
Net attributable income 164 134
Net margin as a % of sales 15.0% 12.0%
EPS 4.78 3.89
Fully diluted EPS 4.54 3.89*
Higher cost of debt due to higher debt and temporary carrying costs
€/$ 2014 = 1.31 and 2013 = 1.33; €/£ 2014 = 0.80 and 2013 = 0.85
CASH FLOW GENERATION
19
Change relative to 31 January, in € million 2013 2014
EBITDA 331 317
Other items -8 -10
Cash flow* 323 307
Change in WCR -34 -14
Change in lease receivables -33 -37
Interest and income tax paid -66 -98
Cash flow from operations 190 158
Capital expenditure -95 -87
Acquisitions -40 -55
Cash flow after capital expenditure 55 16
High level of cash flow maintained
* Before cost of net debt and tax
FINANCIAL STRUCTURE
20 In € million 31/01/2014 31/01/2014 Restated* 31/01/2015 Financial debt 995 1,057 1,366Cash and marketable securities -187 -187 -404
Net financial debt 808 870 962
Shareholders’ equity 770 770 818
Net debt / shareholders'
equity 105% 113% 118%
Net debt / EBITDA ratio 2.4 2.6 3.0
Balance sheet reflects position just before repayment of the convertible bond (1 February 2015)
Covenants : minimum 525M€ of shareholders’ equity and leverage ratio below 3.25
Restated from the impact of the interim dividend paid in February 2014 €/$ 2014 = 1.13 and 2013 = 1.35; €/£ 2014 = 0.75 and 2013 = 0.82
DEBT SCHEDULE AFTER REDEMPTION OF
THE CONVERTIBLE BOND*
21 0 100 200 300 400 500 600 700 800 2015 2016 2017 2018 2019 2020 2021 2022
USPP $US90 million Public Bond 2.5% Revolving facility Bond 3.5%
Schuldschein in € French Private Placements USPP $US175 million USPP $US50 million
2014 refinancing : longer maturity and reduced cost of debt
* The €300 million convertible bond (OCEANE) was repaid on 1st February 2015
USD 23%
EUR 77%
RE-NEGOTIATION OF COVENANTS
UNDERWAY
Covenants dating back 2007 are no longer adapted to the current weight of
leasing activities:
• Leasing portfolio: €781m in 2014 vs. €425m in 2007
Renegotiation of covenants done for the revolving facility
• Leasing operations treated separately
‒ Maximum drawing: 90% of outstanding leasing portfolio
• Non-leasing debt
‒ Maximum leverage of 3.0*
• Minimum equity: €600m
• Minimum interest cover**: 4.0
Process underway for all other credit lines (USPP & French PP)
22
Adaptation of covenants to better reflect Neopost profile
*Net debt excluding leasing/ EBITDA excluding leasing **EBITDA/ net cost of debt
2014 DIVIDEND
2013
2014
Dividend (100% in cash) 3.90 EPS Interim dividend €1.80 Final dividend €2.10 4.78 82% 3.89 3.90* 100% Pay-out ratio:Dividend maintained in absolute value representing a yield of 7.6%**
23
* Final dividend to be approved by the shareholders at the AGM to be held on 1st July 2015
AGENDA
242014 HIGHLIGTS
2014 FINANCIAL STATEMENTS
BUSINESS UPDATE
OUTLOOK
MID-TERM PROJECTION
25 25 +0-2%/year MS ~-2% CSS ~+20% ~22% >+15%/year EBIT margin*(%) Breakdown ambition 80% MS 20% CSS IntegratedOperations Projects New
Enterprise Digital Solutions Shipping ~15% 100% CSS ~20% Max. €10m OPEX /year Total Group +2%-4% > 35% 20-22% Organic Growth (%)
* Calculated on sales including intercos
**Projection initially based on the following exchange rates: €/USD 1.25 and €/GBP 0.78
26
(1) NIO : Neopost Integrated Operations (Neopost network) ; (2) VAR : Value Added Reseller ; (3) OEM : Original Equipment Manufacturer
ENTERPRISE DIGITAL
SOLUTIONS (EDS)
Dedicated Digital Communication Units:
Customer Communications Management (CCM) + Data Quality (DQ) CUSTOMER TYPE Large Accounts, PSPs Mid size companies SMEs/VSEs Direct sales by EDS subsidiaries EDS solutions distributed by NIO(1) under VAR(2) or OEM(3) agreements SMB Cloud/SaaS solutions developed by EDS and distributed by NIO
Software platform for production and
multichannel customer communications
Customer data and address quality Geo-localized data management Customer data management New Projects Shipping CSS Dedicated Units MS/CSS NIO EDS
27
EDS: BUSINESS UPDATE ON CCM*
Successful development of GMC
• Strong growth in vertical markets: banking and insurance (FSI) and others (Enterprise)
• Print Service Providers (PSP) market share maintained at 60%
GMC Revenue Trend (2011–14) 80 100 0 60 40 20 74 61 12 13 14 41 2011 53 CHFm** Acquisition: 2012 CAGR (11-14) +22.0%
* CCM: Customer Communication Management
** CHF converted at avg exchange rate over each period
New Projects Shipping CSS Dedicated Units MS/CSS NIO EDS Index 100 in 2012
28
EDS OFFERING – RATIONALE
Feedback Know Understand & analyze Create and Manage Marketing Campaigns Analyze Communicate Golden Customer record Data
quality CCM Other applications * Golden Customer Record Quality of addressing,
customer data and geo-localized data Quality of customer data and geo-localized data Management of customer communications Quality of addressing, customer data and
geo-localized data
Solution fit and customer synergies
New Projects Shipping CSS Dedicated Units MS/CSS NIO EDS
29
SHIPPING SOLUTIONS
Dedicated Shipping Units
CUSTOMER TYPE Mid size companies SMEs/VSEs Direct sales by Neopost Shipping Shipping solutions distributed by NIO(1) under a VAR(2) agreement Solutions for SMEs and VSEs Large Accounts,
Postal Organizations, Carriers, Logistics
Companies
(1) NIO : Neopost Integrated Operations (Neopost network) ; (2) VAR : Value Added Reseller
OSS RFID New Projects EDS CSS Dedicated Units MS/CSS NIO Shipping
30
SHIPPING SOLUTIONS
collect / receive sort and route CVP-500Online Shipping Stations (OSS)
Multi-carrier tracking software/RFID
Shipper Carrier/Operator Recipient Buyer
order pack ship collect deliver return
Automated parcel lockers for pick-up / drop off
Mobile tracking solutions
Neopost, the only player in the market to cover the logistics chain end-to-end. Ideally positioned to benefit from the e-commerce boom
New Projects EDS CSS Dedicated Units MS/CSS NIO Shipping
31
E-COMMERCE SOLUTIONS: PROJECT
TO TAKE A CONTROLLING INTEREST
IN TEMANDO
New Projects EDS CSS Dedicated Units MS/CSS NIO ShippingProject of acquisition of a controlling interest in Temando
• Australian company supplying intelligent solutions to players in the
e-commerce and logistics sectors
• Neopost investment could take the form of a combination of existing and new shares
• The cash injection will be used to finance product development and geographic
expansion
Software platform dedicated to managing online order processing
• Handles the entire chain from shopping cart to delivery, plus product returns
• Easy integration with e-commerce platforms such as Magento and IBM
• 50,000 users
Completes Neopost Shipping's current offering
Processing capability several thousand
shipments a day
Processing capability several hundred thousand
shipments a day
Online Shipping Stations (OSS)
Bespoke solutions for carriers
32
TEMANDO'S INTELLIGENT
PROCESSING PLATFORM
NewProjects EDS CSS Dedicated Units MS/CSS NIO Shipping
Efficient tools providing end-to-end control of the order
management chain
Efficient multi-carrier quoting and booking engine
Unify inventory across multiple locations Consumers can be exactly located
Premium service level for delivery and returns
management
Displays of all delivery and returns options Transportation cost optimization based on stock and recipient locations
Reliable prediction of courier speed
Compliance controls and calculation of full landed shipping cost
Transforms shipping management into a competitive advantage Reduces transportation costs and increases conversion rates Boosts service quality and contributes to increased online sales E-retailer
33
PROSHIP BUSINESS UPDATE
ProShip, multi-carrier parcel shipping software solutions provider acquired in May 2014
• Among the Top 5 in the American market 2014 sales growth of 17%
The most successful software on the market (capable of handling several million parcels per day)
Major carrier certification:
FedEx ("Diamond Elite" status), UPS, DHL, USPS Used by major players in traditional and
e-commerce, logistics companies, pharmaceutical distributors
(avg 50,000 parcels/day; max > 1 million parcels/day) VAR* program already launched with Neopost USA: 7 contracts signed in 2014
Cornerstone of Neopost Shipping Solutions strategy in the US
New Projects EDS CSS Dedicated Units MS/CSS NIO Shipping
34
PACKCITY BUSINESS UPDATE
2 partners
More than 150 parcel lockers installed • 100 at SNCF and RATP stations in Paris and
Paris region
• Over 40 installed with major players in retail and commercial real estate
• Concierge service for large enterprises
France
International
USA
• 3 market segments set to be launched in 2015 ‒ Residential ‒ University ‒ Enterprise Brazil • Pilot project
‒ 6 lockers installed in July 2014
in partnership with New Projects EDS CSS Dedicated Units MS/CSS NIO Shipping
35
NEOPOST INTEGRATED
OPERATIONS (NIO)
N I O network
CUSTOMER TYPE Large Accounts SMEs/VSEs Cloud/SaaS solutions developed by EDS and NeopostShipping Mail
Solutions
EDS and Shipping solutions distributed under a
VAR(1) or OEM(2) agreements
(1) VAR : Value Added Reseller; (2) OEM : Other Equipment Manufacturer
New Projects EDS Shipping CSS Dedicated Units MS/CSS NIO Mid size companies
36
Maximize resilience of Mail Solutions business
• Outpace the industry by continuing to gain market shares
particularly in North America
• Continue developing cross-sales of franking machines and folders/inserters
Accelerate growth of CSS businesses
• Provide NIO customers with solutions developed by dedicated units
or other partners
• Continue developing VAR programs
• Launch OEM programs
• Provide a Cloud/SaaS offering for SMEs/VSEs
NIO STRATEGY
New Projects EDS Shipping CSS Dedicated Units MS/CSS NIOGenerate high growth in CSS to, at least, compensate for the decline in Mail Solutions and maintain a high EBIT margin
37
SUCCESS OF VAR* PROGRAMS
Validates the Group's ability to capitalize on its distribution network and customer base Customer Communication Management
• GMC Inspire: global customer communication solution
• VAR Programs + 22% in 2014 sales versus 2013 Data Quality
• Solutions developped by Satori
• VAR Programs + 10% in 2014 sales versus 2013 Shipping Solutions
• Solutions developped by ProShip • 7 contracts already signed in 2014
New Projects EDS Shipping CSS Dedicated Units MS/CSS NIO
* VAR : Value Added Reseller
OMS-500 :
• Centralized document management and production automation system for mail and e-mail distribution
• 1st application developed by a dedicated unit (GMC) for Neopost's traditional customer base
• Powerful and easy to use (processes up to 10,000 documents per minute)
• Global launch in 2015
• Solution named "Product of the year" by Postmaster Magazin in Germany and Editor's Choice by Print.it in the UK
Shipping Solutions :
• For the US market: sales growth >20% 2013/2014
38
DYNAMISM OF
OEM PROGRAMS
New Projects EDS Shipping CSS Dedicated Units MS/CSS NIO
39
Compliant with USPS standards (Intelligent Mail® package barcode – IMpb)
Franking value of a parcel = 10x that of a letter
Use of franking machine – discounted tariffs User-friendly
Simplifies collection and franking for USPS Boosts customer loyalty and acquisition Helps to develop Neopost's franking financing business
SME/VSE OFFERING:
NEOSHIP IN THE USA
Use of franking machines for parcels
New Projects EDS Shipping CSS Dedicated Units MS/CSS NIO
40 New Projects EDS Shipping CSS Dedicated Units MS/CSS NIO
ROLL-OUT OF
DIGITAL MAIL OFFERING
Success of Neotouch, hybrid mail pilot solution
launched in France
• Esker solution distributed by Neopost France under an OEM
agreement
• Outgoing mail offering complements Neopost's physical mail
solutions
• Commercial success: 500 customers, around 2/3 of contract
terms > 3 years
New agreement with Esker: creation of a joint
venture to roll out a digital mail offering worldwide
• Esker software solutions for document distribution, and for
processing and automation of customer and supplier invoicing
• Distributed to SME customers by the NIO network under an OEM
agreement with France and the US as first priorities
• Company 70% Neopost /30% Esker, with full consolidation into
Neopost accounts
EDS Shipping CSS Dedicated Units MS/CSS NIO New Projects
BUSINESS UPDATE:
NEW PROJECTS
Two operational prototypes: Doc Data in the
Netherlands, one of the country's largest e-logistics companies, and Lasaulec
Third machine being ordered
Since January 2015 UPS and FedEx in the US have been billing parcels based on volume
CVP-500
Bespoke continuous packaging system permits 3D parcel size optimization
Open Innovation Project
Targets start-ups at proof of concept stage – needing to prepare production phase
Investment partnerships – decision to invest €5m in a fund managed by Partech Ventures
Opportunity related to supporting digital
transformation of SMEs/VSEs with SaaS/cloud solutions
Platform launched in the UK and the US
41
AGENDA
422014 HIGHLIGTS
2014 FINANCIAL STATEMENTS
BUSINESS UPDATE
OUTLOOK
SHORT TERM OUTLOOK
2015 organic sales growth expected in the range of -1 to +2%
2015 current operating margin before acquisition-related expenses
expected between 19.5% and 20.5% of sales
43
Based on current exchange rates, significant upside potential expected in 2015 on the level of sales and results in absolute value
MID-TERM AMBITION IN SALES
44 2017 – 2019 2014 €1.4–1.5 billion* €1.1 billion Communication & Shipping Solutions> 35%
Communication & Shipping Solutions
21%
Mail Solutions
79%
Mail Solutions
<65%
MID-TERM AMBITION IN PROFITABILITY
45 EBIT margin Horizon 2014 2019 20 to 22% Worst case Base case Best case 18% 22%FUTURE OPTIMIZATION PROGRAMS
Shared services implementation in Europe & the USA
Further optimization of distribution channels
Further optimization of Supply Chain and R&D
46
Estimated costs from €10m to €15m per year over the next 3 years with savings estimated between €20m and €30m per year from 2019 onward
RETURN TO SHAREHOLDER POLICY
Maintain the dividend at a high level
Possibility contemplated to propose an optional scrip dividend
If necessary, temporarily adjustment of dividend policy to finance one
significant acquisition or a series of smaller acquisitions made in a same
given period
Share buyback to cover dilution from long term incentive plans
47
APPENDICES
CONSOLIDATED BALANCE SHEET (1/2)
49
Assets (€ millions) 31/01/2014 31/01/2015
Goodwill 977 1,045
Intangible fixed assets 178 205
Tangible fixed assets 134 137
Non-current financial assets 46 46
Other non-current receivables 2 3
Leasing receivables 675 781
Deferred tax assets 10 9
Inventories 69 70
Trade receivables 219 240
Other current assets 82 96
Financial securities 187 404
Current financial instruments 0 6
CONSOLIDATED BALANCE SHEET (2/2)
50
Liabilities (€ millions) 31/01/2014 31/01/2015
Shareholders’ equity 770 818
Non-current provisions 20 29
Non-current financial debt 908 1,007
Current financial debt 87 359
Other non-current liabilities 12 10
Deferred tax liabilities 142 143
Non-current financial instruments 3 1
Prepaid income 211 213
Other current liabilities 426 461
Current financial instruments 0 1
2014 SALES BY CURRENCY
51 2014 EUR >40% USD 37-40% GBP 10-12% Other*FRANKING MACHINES
52
Volume
10-30 envelopes per day 30-200 envelopes per day Over 200 envelopes per day
IS-480 IS-460 IS-440 IS-420 IS-350 IS-280 IS-6000 IS-5000 1 Price in € thousands 15 2008 - 2009 2010-2011 2010 - 2011 2013-2014 IN-360 IN-600 IN-700