Valkee Oy Rev. 1.1
CONTENTS
INSTALLATION GUIDE FOR MY VALKEE SOFTWARE... 2
APPLE MAC REQUIREMENTS ... 2
MICROSOFT WINDOWS REQUIREMENTS ... 2
INSTALLATION ON APPLE MAC COMPUTER ... 3
INSTALLATION ON WINDOWS VISTA AND WINDOWS 7 COMPUTERS ... 12
INSTALLATION ON WINDOWS XP COMPUTER ... 20
TROUBLESHOOTING ON WINDOWS COMPUTERS... 30
THINGS TO TRY IF INSTALLATION FAILS ... 30
CONTACTING VALKEE FOR SUPPORT ... 30
CHECKING BROWSER PLUGIN INSTALLATION (WINDOWS XP, VISTA, 7 AND 8)... 31
CHECKING DEVICE DRIVER INSTALLATION ... 36
UNINSTALLING BROWSER PLUGIN (WINDOWS XP) ... 39
UNINSTALLING DEVICE DRIVER (WINDOWS XP) ... 40
INSTALLING BROWSER PLUGIN MANUALLY (WINDOWS XP, VISTA, 7, 8)... 43
INSTALLING DEVICE DRIVER MANUALLY (WINDOWS XP) ... 44
Valkee Oy Rev 1.1 2
INSTALLATION GUIDE FOR MY VALKEE SOFTWARE
Installation of My Valkee software on your computer allows you to change the light therapy settings of your Valkee bright light headset, such as dose and power. After installation, the settings can be changed in My Valkee web site.
APPLE MAC REQUIREMENTS
OPERATING SYSTEM AND COMPUTER
Mac OS X 10.5 to OS X 10.8 (Leopard, Snow Leopard, Lion, Mountain Lion)
Apple Mac computer with Intel processor
INTERNET BROWSER
Safari, Firefox, Chrome, Opera (11.x and up)
MICROSOFT WINDOWS REQUIREMENTS
OPERATING SYSTEM
Windows XP, Windows Vista, Windows 7 or Windows 8
INTERNET BROWSER
INSTALLATION ON APPLE MAC COMPUTER
NOTE: These instructions describe how to install My Valkee software into your Mac
computer using Safari browser. If you encounter any problems when installing the software using one of the other supported browsers, please try to install the software using Safari instead. After installation, you can use any of the supported browsers to access My Valkee web site.
1. Open http://www.myvalkee.com in your browser. You can change the language of the site to Finnish or English in the upper right corner.
Valkee Oy Rev 1.1 4 3. On the Registering page fill out the required data and then click Continue.
5. Your browser will download the installation file to its default location. Click Save if there is a popup question.
6. Press Cmd+Alt+L to access your download window. In the download window double click on the downloaded Valkee.pkg to install the required software.
NOTE: On Mac OS X 10.8 (Mountain Lion) the following message box may appear after double clicking Valkee.pkg. In this case follow the instructions here. Otherwise continue to step 7.
Valkee Oy Rev 1.1 6 Keep Ctrl-button pressed down and click Valkee.pkg. Select Open from the popup menu. The following message box appears:
7. A security warning will appear for Install Valkee. Close your browser. Click Continue to install the software.
Valkee Oy Rev 1.1 8 9. Select the destination of your installation and click Continue.
11. Enter your user name and password and click Install Software on the appearing window.
12. The software will now start the installation process. After the installation is complete, restart the browser by clicking Restart
Valkee Oy Rev 1.1 10 13. Open http://www.myvalkee.com in your browser. Click Login.
15. Connect the bright light headset to the USB port of your computer via the USB cable included in the package.
16. Congratulations, you have successfully installed the required software! Now you are able to adjust the settings of your bright light headset on the following page:
Valkee Oy Rev 1.1 12
INSTALLATION ON WINDOWS VISTA AND WINDOWS 7 COMPUTERS
1. Open http://www.myvalkee.com in your browser. You can change the language of the site to Finnish or English in the upper right corner.
3. On the Registering page fill out the required data and then click Continue.
Valkee Oy Rev 1.1 14 5. Your browser will download the installation file Valkee-1.0.0.exe to its default location. Click Save if there is a
popup question. Firefox:
Internet Explorer:
Safari:
6. In Firefox, Google Chrome and Internet Explorer push CTRL+J, in Safari push Ctrl+Alt+L to access your download window. In the download window double click on the downloaded Valkee-1.0.0.exe to install the required software.
7. A windows security warning will appear for installer program Valkee-1.0.0.exe. Click Run.
10. Open http://www.myvalkee.com in your browser. Click Login.
Valkee Oy Rev 1.1 18 12. Connect your bright light headset to the USB port of your computer via the USB cable included in the
package.
14. Congratulations, you have successfully installed the required software! Now you are able to adjust the settings of your bright light headset on the following page:
Valkee Oy Rev 1.1 20
INSTALLATION ON WINDOWS XP COMPUTER
1. Open http://www.myvalkee.com in your browser. You can change the language of the site to Finnish or English in the upper right corner.
3. On the Registering page fill out the required data and then click Continue.
Valkee Oy Rev 1.1 22 5. The following steps differs slightly between different browsers. Please follow instructions for the browser you
are using.
a. MICROSOFT INTERNET EXPLORER: File Download - Security Warning window for My Valkee software installer (Valkee-1.0.0.exe) appears. Click Run. Proceed to step 6.
b. MOZILLA FIREFOX: Open file dialog for My Valkee software installer (Valkee-1.0.0.exe) will open. Click Save File.
Open File – Security Warning window will appear. Click Run. Proceed to step 6.
c. GOOGLE CHROME: The browser will start downloading My Valkee software installer (Valkee-1.0.0.exe). Press CTRL+J when the download is complete. This will open Downloads tab. Double click Valkee-1.0.0.exe to start the installer.
Valkee Oy Rev 1.1 24 6. Close your browser. Accept the license agreement and click Install on the Valkee Bright Light Software
License Agreement window.
8. Open http://www.myvalkee.com in your browser. Click Login.
Valkee Oy Rev 1.1 26 10. Connect your bright light headset to the USB port of your computer via the USB cable included in the
package.
14. Congratulations, you have successfully installed the required software! Now you are able to adjust the settings of your bright light headset on the following page:
Valkee Oy Rev 1.1 30
TROUBLESHOOTING ON WINDOWS COMPUTERS
This section describes how to troubleshoot installation problems of My Valkee software on Windows computers. Follow these instructions if you encounter any problems during installation of the software or if you cannot change settings of your device after installation.
My Valkee requires two components to work correctly, a browser plugin and a device driver. Both are usually installed automatically by the software installer Valkee-1.0.0.exe. This section describes how you can check if the plugin and the driver are working properly and how to try to fix possible problems.
THINGS TO TRY IF INSTALLATION FAILS
Make sure you are logged in with a user name which has administrator rights to the computer. You cannot install the software as a normal user
Try a different browser.
Uninstall all and reinstall.
Install plugin or driver manually
Update root certificates (Windows XP only)
CONTACTING VALKEE FOR SUPPORT
If nothing else helps, contact Valkee for further assistance. Send email to [email protected].
CHECKING BROWSER PLUGIN INSTALLATION (WINDOWS XP, VISTA, 7 AND 8)
1. Open http://www.myvalkee.com in your browser and log in. If the following screen appears, the browser plugin is working correctly. Continue to checking device driver installation (CHECKING DEVICE DRIVER INSTALLATION).
If the following screen appears instead, the browser plugin is not working correctly. Continue to step 2.
Valkee Oy Rev 1.1 32 INTERNET EXPLORER: In Microsoft Internet Explorer click Tools menu or Tools icon and select Manage Add-ons.
FIREFOX: In Mozilla Firefox click CTRL+SHIFT+A to open Add-ons Manager. Select Plugins from the left menu. If you cannot find “Valkee 1.0.0.1 Valkee Bright Light Device plugin” in the list as shown in the picture, the plugin is not installed. Install plugin manually as described in INSTALLING BROWSER PLUGIN MANUALLY (WINDOWS XP, VISTA, 7, 8).
Valkee Oy Rev 1.1 34
CHROME: In Google Chrome type to the address bar chrome://plugins. If you cannot find “Valkee –
However, if the plugin is in the list, but is disabled as seen in the picture, enable it by clicking Enable. The plugin should work properly after it has been enabled. Verify this as described in step 1.
Valkee Oy Rev 1.1 36
CHECKING DEVICE DRIVER INSTALLATION
This section describes how to check if the device driver was installed successfully. Because the procedure is different between Windows XP and other Windows versions, it is described here separately for different Windows versions.
WINDOWS XP
Valkee Oy Rev 1.1 38 3. Select Device Manager from the left side menu.
4. The device driver is correctly installed if Valkee NPT-1100 is listed under Valkee Bright Light Devices at the right side list without any error signs.
5. The device driver installation was not successful if Valkee NPT-1100 is listed under Other devices with a yellow question mark or under Valkee Bright Light Device but with a yellow exclamation mark.
UNINSTALLING BROWSER PLUGIN (WINDOWS XP)
1. Close all browsers.2. Click Start menu and select Control Panel. At Control Panel select Add or Remove Programs. Search for Valkee Bright Light Device plugin from the list of programs and click Remove.
3. Search for Valkee Bright Light Device plugin from the list. Click Remove.
Valkee Oy Rev 1.1 40
UNINSTALLING DEVICE DRIVER (WINDOWS XP)
1. Connect the bright light headset to the computer through USB cable. Click cancel at Found New Hardware Wizard window.
Valkee Oy Rev 1.1 42 4. Right click on Valkee NPT-1100 and select Uninstall. Valkee Bright Light Device will disappear from the list.
INSTALLING BROWSER PLUGIN MANUALLY (WINDOWS XP, VISTA, 7, 8)
1. Enter http://www.myvalkee.com/download/ValkeePlugin-1.0.0.msi into your browser. If the browser asks if you want to Run or Save the file, choose Save.
2. Press CTRL + J in your browser. This will open the downloads window.
3. Double click ValkeePlugin-1.0.0.msi. This will start manual installation of the plugin. Follow the instructions of the installer.
Valkee Oy Rev 1.1 44
INSTALLING DEVICE DRIVER MANUALLY (WINDOWS XP)
1. Make sure the bright light headset is not connected to the computer.
2. Enter http://www.myvalkee.com/download/npt1x00-1.0.0.msi into your browser. If the browser asks if you want to Run or Save the file, choose Save.
3. Press CTRL + J in your browser, it will open the downloads windows. Double click npt1x00-1.0.0.msi. This will start a manual installation of the driver.
4. Connect the bright light headset to the computer. Found new hardware wizard will start.
Rest of the installation is same as normal XP installation. Follow steps 11-13 in INSTALLATION ON WINDOWS XP COMPUTER
DEVICE DRIVER INSTALLATION PROBLEM, MISSING ROOT CERTIFICATE (WINDOWS XP)
NOTE: This applies to Windows XP only.If the driver did not install correctly even after trying to reinstall it manually as described above, the most likely reason is that the root certificates are not up to date. Windows uses root certificates to check the digital signature of the driver and if they do not match the driver installation fails.
Windows XP does not always update the root certificates automatically. In this case the user has to update them manually.
Update the root certificates as described here:
1. Go to Microsoft website http://www.microsoft.com/downloads/details.aspx?FamilyId=5b30c0c6-9b2b-47ec-982a-92f4d5dce2ef [Update for Root Certificates [April 2012] (KB931125)] Follow the instructions of the website and install the update for root certificates.
2. After installation restart your computer.
